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Write the model and serial numbers here:
Model # _______________________________
Serial # _______________________________
You can find them on a label under the cooktop.
49-2000980 Rev. 1 11-21 GEA
Radiant Cooktop
Models: CEP9030 and CEP9036
Contents
Safety Information ...............................3
Using The Cooktop
Cooktop Features ...............................5
Radiant Glass Cooktop ..........................6
Home Canning Tips .............................6
Cookware for Radiant Glass Cooktop ...............7
Element Cycling ................................8
Operating the Cooking Elements ...................8
Adjust Burner Size ..............................8
Turn Burner(s) Off ..............................9
Selecting Cooktop Settings .......................9
How to Synchronize Left Elements .................9
Cooktop Lockout ..............................10
Single Kitchen Timer ...........................10
Multiple Timers ................................11
Hot Light Indicator .............................11
Custom Settings ...............................12
Griddle (optional accessory) .....................13
Care And Cleaning
Cleaning the Glass Cooktop .....................14
Troubleshooting Tips ...........................16
Limited Warranty ...............................18
Accessories ...................................19
Consumer Support .............................20
English • Français • Español
Owner's Manual
249-2000980 Rev. 1
THANK YOU FOR MAKING CAFÉ A PART OF YOUR HOME.
We take pride in the craftsmanship, innovation and design that goes into every CAFÉ product, and
we think you will too. Among other things, registration of your appliance ensures that we can deliver
important product information and warranty details when you need them.
Register your CAFÉ appliance now online. Helpful websites are available in the Consumer Support
section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the
packing material.
49-2000980 Rev. 13
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
■ Usethiscooktoponlyforitsintendedpurposeas
described in this Owner’s Manual.
■ Besureyourcooktopisproperlyinstalledand
grounded by a qualified installer in accordance with
the provided installation instructions.
■ Donotattempttorepairorreplaceanypartofyour
cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by
a qualified technician.
■ Beforeperforminganyservice,unplugthecooktop
or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
■ Donotleavechildrenalone—childrenshouldnot
be left alone or unattended in an area where the
cooktop is in use. They should never be allowed to
climb, sit or stand on any part of the cooktop.
■
CAUTION
Donotstoreitemsofinterestto
childrenabovethecooktop—childrenclimbingonthe
cooktop to reach items could be seriously injured.
■ Useonlydrypotholders—moistordamppot
holders on hot surfaces may result in burns from
steam.Donotletpotholderstouchhotsurface
unitsorheatingelements.Donotuseatowelor
other bulky cloth in place of pot holders.
■ Neveruseyourcooktopforwarmingorheatingthe
room.
■ Donottouchsurfaceelements.Thesesurfaces
may be hot enough to burn even though they are
darkincolor.Duringandafteruse,donottouch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
■ Potentiallyhotsurfacesincludethecooktopand
areas facing the cooktop.
■ Donotheatunopenedfoodcontainers.Pressure
could build up and the container could burst,
causing an injury.
■ Cookmeatandpoultrythoroughly—meattoatleast
an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
■ Donotstoreoruseflammablematerialsnear
the cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and gasoline
or other flammable vapors and liquids.
■ Neverwearloose-fittingorhanginggarmentswhile
using the cooktop. These garments may ignite if
they contact hot surfaces causing severe burns.
■ Donotletcookinggreaseorotherflammable
materials accumulate in or near the cooktop.
Grease on the cooktop may ignite.
449-2000980 Rev. 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
surface.Donotuseanysharpitemstoremovethefilm.
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It
cannot be removed if it is baked on.
Consider recycling options for your appliance packaging
material.
WARNING COOKTOP SAFETY INSTRUCTIONS
■ Intheeventofafire,donotusewaterorgreaseon
fires.Neverpickupaflamingpan.Turnthecontrols
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookiesheetorflattray.Useamulti-purposedry
chemical or a foam-type fire extinguisher.
■ Neverleavethesurfaceunitsunattendedatmedium
or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
■ Neverleaveoilunattendedwhilefrying.Ifallowed
to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
cabinets.Useadeepfatthermometerwhenever
possible to monitor oil temperature.
■ Toavoidspilloverandfire,useaminimumamount
of oil when shallow pan-frying and avoid cooking
frozen foods with excessive amounts of ice.
■ Usetheproperpansize-selectcookwarehaving
flat bottoms large enough to cover the surface
heating element. The use of undersized cookware
will expose a portion of the surface unit to direct
contact and may result in ignition of clothing. Proper
relationship of cookware to surface unit will also
improve efficiency.
■ Tominimizethepossibilityofburns,ignitionof
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING RADIANT COOKTOP SAFETY INSTRUCTIONS
■ Onlycertaintypesofglass,glass/ceramic,
earthenware or other glazed containers are suitable
for cooktop service; others may break because of
the sudden change in temperature.
■ Usecarewhentouchingthecooktop.Theglass
surface of the cooktop will retain heat after the
controls have been turned off.
■ Donotcookonabrokencooktop.Iftheglass
cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
■ Avoidscratchingtheglasscooktop.Thecooktop
can be scratched with items such as knives,
sharp instruments, rings or other jewelry, and
rivets on clothing.
■ Donotplaceorstoreitemsthatcanmeltorcatch
fire on the glass cooktop, even when it is not being
used. If the cooktop is inadvertently turned on, they
may ignite. Heat from the cooktop or oven vent after
it is turned off may cause them to ignite also.
■ Useaceramiccooktopcleanerandanon-scratch
cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out
before cleaning. A wet sponge or cloth on a hot
surface can cause steam burns. Some cleaners can
produce noxious fumes if applied to a hot surface.
Read and follow all instructions and warnings on the
cleaning cream label. NOTE: Sugary spills are an
exception. They should be scraped off while still hot
using an oven mitt and a scraper. See the Cleaning
the glass cooktop section for detailed instructions.
PROPER DISPOSAL OF YOUR APPLIANCE
DisposeoforrecycleyourapplianceinaccordancewithFederalandLocalRegulations.Contactyourlocal
authorities for the environmentally safe disposal or recycling of your appliance.
49-2000980 Rev. 15
Throughout this manual, features and appearance may vary from your model.
Cooktop Features
USING THE COOKTOP: Cooktop Features
CEP9030 cooktop
1
UserInterfaceControls
2 5
73 4 6
1. Cooking Element(s): See page 8.
2. Power Level Arc: See page 8.
3. Sync Burners: See page 9.
4. All Off: See page 9.
5. Lock: See page 10.
6. Timer Select: See page 10.
7. Display: See page 10.
2 5
UserInterfaceControls
CEP9036 cooktop
73 4 6
1
649-2000980 Rev. 1
Radiant Glass Cooktop
Home Canning Tips
USING THE COOKTOP:RadiantGlassCooktop/HomeCanningTips
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a
short time.
NOTE: This cooktop has Rapid Response surface units.
The cooktop will automatically heat up or cool down
to the desired power level setting in the quickest time
possible. While the surface units are on, you may not
see them glow red during certain heat up or cool down
conditions.
Cooktop temperatures increase with the number of
surface units that are on. With 3 or 4 units turned on,
surface temperatures are high. Always use caution when
touching the cooktop.
Be sure the canner is centered over the surface unit.
Make sure the canner is flat on the bottom.
To prevent burns from steam or heat, use caution when
canning.
Userecipesandproceduresfromreputablesources.These
are available from manufacturers such as Ball® and Kerr®
andtheDepartmentofAgricultureExtensionService.
Flat-bottomedcannersarerecommended.Useofwater
bath canners with rippled bottoms may extend the time
required to bring the water to a boil.
Nevercookdirectlyontheglass.
Always use cookware.
Always place the pan in the center of
the surface unit you are cooking on.
Donotslidecookwareacrossthecooktop
becauseitcanscratchtheglass—theglass
is scratch-resistant, not scratch proof.
49-2000980 Rev. 17
Cookware for Radiant Glass Cooktop
USING THE RANGE: Cookware for Radiant Glass Cooktop
The following information will help you choose cookware which will give good performance on glass cooktops.
NOTE: Follow all cookware manufacturer’s recommendations when using any type of cookware on the ceramic cooktop.
Recommended
Stainless Steel
Aluminum:
Heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the
cooktop but can be removed if cleaned
immediately. Because of its low melting
point, thin weight aluminum should not
be used.
Copper Bottom:
Copper may leave residues which can
appear as scratches. The residues can
be removed, as long as the cooktop
is cleaned immediately. However, do
not let these pots boil dry. Overheated
metal can bond to glass cooktops. An
overheated copper bottom pot will leave
a residue that will permanently stain the
cooktop if not removed immediately.
Enamel (painted) on Cast Iron:
Recommended if bottom of pan is coated
Avoid/Not Recommended
Enamel (painted) on Steel:
Heating empty pans can cause
permanent damage to cooktop glass.
The enamel can melt and bond to the
ceramic cooktop.
Glass-ceramic:
Poor performance. Will scratch the
surface.
Stoneware:
Poor performance. May scratch the
surface.
Cast Iron:
Notrecommended—unlessdesigned
specifically for glass cooktops
Poor conductivity and slow to absorb
heat. Will scratch the cooktop surface.
Check pans for flat bottoms by
using a straight edge.
Pans with rounded, curved,
ridged or warped bottoms are
not recommended.
For Best Results
■ Placeonlydrypansonthesurfaceelements.Donot
place lids on the surface elements, particularly wet lids.
Wet pans and lids may stick to the surface when cool.
■ Donotusewoksthathavesupportrings.Thistypeof
wok will not heat on glass surface elements.
■ Werecommendthatyouuseonlyaflat-bottomed
wok. They are available at your local retail store. The
bottom of the wok should have the same diameter as
the surface element to ensure proper contact.
■ Somespecialcookingproceduresrequirespecific
cookware such as pressure cookers or deep-fat
fryers. All cookware must have flat bottoms and be
the correct size.
Donotplacewetpansontheglasscooktop.
Donotusewokswithsupportringsontheglasscooktop.
Useflat-bottomedwoksontheglasscooktop.
849-2000980 Rev. 1
Element Cycling
USING THE COOKTOP:ElementCycling/OperatingTheCookingElements/AdjustBurnerSize
Surface elements will cycle on and off to maintain the
temperature you have selected. All radiant surface elements
have a temperature limiter that protects the glass cooktop
from getting too hot, this is normal. The temperature limiter
may cycle the elements off more frequently if:
■ Thepanboilsdry.
■ Thepanbottomisnotflat.
■ Thepanisoff-center.
■ Thereisnopanontheelement.
Operating The Cooking Elements
Adjust Burner Size
Turn Burner(s) On: Touch and hold On/Off pad about
half a second. A chime can be heard with each touch to
any pad.
Power level can be selected in any of the following ways:
1. Swipe the gray arc (on the graphics) to the desired
power level. There is no sensor on the LEDs, or;
2. Touch Anywhere along the gray arc, or;
3. Touch + or - pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the + pad, or;
5. Shortcut to Low: Immediately after turning unit on,
touch the - pad.
The burner ring size is adjustable on some elements.
The ring size can be selected by pressing the burner
ring graphic.
Gray Arc
Swipe Area
LED
Lights
Gray Arc Swipe Area
Single Surface
Element
DualSurface
Element
Tri-Ring Surface
Element
49-2000980 Rev. 19
Selecting Cooktop Settings
USING THE COOKTOP:TurnBurner(s)Off/SelectingCooktopSettings/HowToSynchronizeLeftElements
How To Synchronize Left Elements
Choosetheelement/burnerthatisbestfittothe
cookwaresize.Eachelement/burneronyournew
cooktop has its own power levels ranging from low to
high. Power level settings necessary for cooking will vary
depending on the cookware being used, the type and
quantity of food, and the desired outcome. In general
use lower settings for melting, holding and simmering
and use higher settings for heating quickly, searing
and frying. When keeping foods warm confirm selected
setting is sufficient to maintain food temperature above
140°F. Larger elements and elements marked “Keep
Warm” are not recommended for melting.
Hi is the highest power level, designed for large quantity
rapid cooking and boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after the initial 10
minute cycle by pressing the + pad.
CAUTION Donotplaceany
cookware, utensils or leave excess
water spills on control key pads. This
may result in unresponsive touch
pads and turning off the cooktop if
present for several seconds.
To Turn On
Hold the Sync Burners pad for about half a second
to connect the two burners. Operate either element as
described on page 8 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
Sync Burners.
or
2. Touch the Sync Burners to turn both burners off.
Hi
boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
Turn Burner(s) Off
Touch On/Off pad for an individual burner or touch the
All Off pad.
10 49-2000980 Rev. 1
USING THE COOKTOP:CooktopLockout/SingleKitchenTimer
Cooktop Lockout
Single Kitchen Timer
Lock
Touch Control Lock pad for 3 seconds.
Unlock
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.
To Turn On
Touch the Timer Select pad. Touch the Ʌ or V arrows
to choose the desired number of minutes. Timer
automatically starts 3 seconds after pad is touched. The
“ON”LEDwillappearautomaticallywhentimerisset.
To Turn Off
Hold Timer Select pad for 3 seconds to cancel timer.
Alarm will sound continuously when time is up until user
turns timer off.
NOTE:Usethekitchentimertomeasurecookingtime
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity
for 30 seconds.
Cooktop Lockout: locks operation of the controls
Control Lock
Indicator/Symbol
49-2000980 Rev. 111
USING THE COOKTOP:MultipleTimers/HotLightIndicator
Multiple Timers
Hot Light Indicator
Timer Mode
For more information see Custom Settings, Timer Mode
section for Multi-Timer feature. Each burner can be
linked to a timer. Burner must be on to set the timer.
When more than one burner is on, the order of the timer
is from left to right.
To Turn ON Multiple Timers
1. Touch the Timer Select pad. The corresponding
burner power level and the display will blink. Touch
the Ʌ or V arrows to adjust time. Timer automatically
starts after 3 seconds if there is no further action. The
“ON”LEDwilllightwhentimerison.
2. To set timer for the next burner, touch the Timer
Select pad. The corresponding burner power level and
the display will blink. Touch the Ʌ or V arrows to adjust
time. Timer automatically starts after 3 seconds if
thereisnofurtheraction.The“ON”LEDwilllightwhen
timer is on. Repeat the steps for the remaining timers.
To Turn OFF Multiple Timers
Hold Timer Select pad for 3 seconds to cancel timer.
The corresponding burner power level and display will
blink. When the burner times out, the corresponding
timer also times out.
A hot surface indicator light (one for each cooking
element) will glow when the glass surface is hot and will
remain on until the surface has cooled to a temperature
that is safe to touch.
Burner Power Level
Display
Hot Surface Indicator Light
12 49-2000980 Rev. 1
USING THE COOKTOP: Custom Settings
Custom Settings
1. Press and hold All Off pad for 3 seconds, then
immediately press and hold the Timer Select pad for
3 seconds to enter custom settings. Those two pads
must be pressed within 30 seconds. Any other pad
will cancel mode.
2. “C - -” appears on display. To navigate through the
Custom Settings, use the Ʌ (up) or V (down) pads. If
Ʌ (up) is selected the display cycle starts at “C01”. If
V (down) is selected, the display cycle starts at “C62”.
3. To activate a new Custom Setting the user will
touch and hold the Timer Select pad for 3 sec.
OnlyONEoftheCustomSettingChoicescanbe
activated for each Custom Setting. The red “On”
LEDwillturnonandasoundwillgooffonceanew
custom setting is activated.
4. The cooktop will exit Custom Settings if it is inactive
for 3 minutes.
5. To exit Custom Settings and save any changes, touch
and hold the All Off pad for 3 seconds.
* Options in grey are default settings
Custom Settings Chart
Custom Settings Custom Setting Choices
C0 (Factory Settings) C01 - Factory Reset (Clears customized settings and restores defaults)
C02 - Customsettingsactivated(Notvisibleunlessanyothercustomsettingisselected.And
automaticallyonwhenanyothercustomsettingisselected.Notselectablebyuser.)
C1 (Control Lock) C11 - Standard Lock (ie; Only on when lock button pressed for 3 seconds.) If using a timer,
Control Lock is unavailable.
C12 - Auto Lock (ie; Engages after cooktop has been in standby mode for 10 minutes.) The unit should be
completely off to go into Auto Lock.
C2 (LED light level) C21 - Full illumination
C22 - Medium illumination
C23 - Lowest illumination
C3 (Button Loudness) C31 - All sounds activated at 100% (For alarm sounds, 100% = Whatever level is set in c4.)
C32 - Button sound level reduced by 50%, Alarm sounds at 100%
C33 - Button sounds deactivated, Alarm sounds activated at 100%
C4 (Timer Alarm Loudness) C41 - High
C42 - Low
C5 (Timer Alarm Duration) C51 - Indefinite (ie; alarm continues until cancelled by user).
C52 - Alarm sounds for 60 seconds.
C53 - Alarm sounds for 30 seconds.
C54 - Alarm sounds for 15 seconds.
C6 (Timer Mode) C61 - Single Kitchen Time (Independent of elements.)
C62 - Multi-Timer (Tied to each element.)
49-2000980 Rev. 113
Griddle (optional accessory)
USING THE COOKTOP: Griddle (optional accessory)
Using the Griddle
CAUTION Burn Hazard
■ Griddlesurfacesmaybehotenoughtocauseburnsduringandafteruse.Placeandremovethe
griddle when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while
hot. Failure to do so can result in burns.
■ PlaceandremovethegriddleonlywhengriddleiscoolandallsurfaceburnersareturnedOff.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking
oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
■ Clean the griddle with a sponge and mild detergent
inwarmwater.DONOTuseblueorgreenscrubbing
pads or steel wool.
■ Avoid cooking extremely greasy foods and be careful
of grease spillover while cooking.
■ Neverplaceorstoreanyitemsonthegriddle,even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
■ Avoid using metal utensils with sharp points or rough
edges,whichmightdamagethegriddle.Donotcut
foods on the griddle.
■ Donotusecookwareasastoragecontainerforfoodor
oil.Permanentstainingand/orcrazelinescouldresult.
■ Your griddle will discolor over time with use.
■ Donotcleanthegriddleinaself-cleaningoven.
■ Always allow the cookware to cool before immersing
in water.
■ Donotoverheatthegriddle.
Griddle Operation
To turn on the surface units for the entire griddle, use
the Sync Burner control feature. Touch the Sync Burner
pad and then adjust power level to desired setting as
described on page 9.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
Breakfast Sausage Links Med
Hot Sandwiches (such as Grilled Cheese) Med-Lo
Griddle settings are intended to be a guideline and may need to be
adjusted based on individual cooking preferences.
14 49-2000980 Rev. 1
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Before using the cooktop for the first time, clean it
with a ceramic cooktop cleaner. This helps protect the
top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help
keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of
a ceramic cooktop cleaner directly to the cooktop.
4. Useapapertoweloranon-scratchcleaningpadfor
ceramic cooktops to clean the entire cooktop surface.
5. Useadryclothorpapertoweltoremoveallcleaning
residue.Noneedtorinse.
NOTE:ItisveryimportantthatyouDONOTheatthe
cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE:DAMAGEtoyourglasssurfacemayoccurifyou
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Usinganon-scratchcleaningpadforceramic
cooktops, rub the residue area, applying pressure as
needed.
4. If any residue remains, repeat the steps listed above
as needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
1. Allow the cooktop to cool.
2. Useasingle-edgerazorbladescraperatapproximately
a 45° angle against the glass surface and scrape the
soil. It will be necessary to apply pressure to the razor
scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few
drops of a ceramic cooktop cleaner on the entire burned
residuearea.Useanon-scratchcleaningpadtoremove
any remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill.Useaceramiccooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
are available through our Parts Center. See instructions under
“Assistance/Accessories”section.
NOTE:Donotuseadullornickedblade.
Useanon-scratchcleaningpadfor
ceramic cooktops.
For cleaning videos and
instructions, scan the QR
code with your device.
49-2000980 Rev. 115
Metal Marks and Scratches
1. Be careful not to slide pots and pans across your
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
3. Be careful not to place aluminum baking sheets or
aluminum frozen entrée containers on a hot cooktop
surface. It will leave shiny dots or markings on the
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your
cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when
removing hot substances.
Be sure to use a new, sharp razor scraper.
Donotuseadullornickedblade.
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
a. Useasingle-edgerazorbladescrapertomove
the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4.Don’tusethesurfaceunitsagainuntilallofthe
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
Cleaning the Glass Cooktop (Cont.)
CARE AND CLEANING: Cleaning the Glass Cooktop
16 49-2000980 Rev. 1
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem Possible Cause What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used. Usepansthatareabsolutelyflatandmatch
the diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set. Check to be sure the correct control is set for
the surface element you are using.
Power arc ON
indicator blinking
+, -, or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used. Userecommendedcleaningprocedures.See
the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
49-2000980 Rev. 117
Notes
18 49-2000980 Rev. 1
Staple your receipt here. Proof of the original purchase
date is needed to obtain service under the warranty. LIMITED WARRANTY
cafeappliances.com
All warranty service is provided by our Factory Service Centers, or an authorized service technician. To schedule service
online, visit us at cafeappliances.com/service. Please have your serial number and your model number available when
scheduling service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a CAFÉ factory
service technician the ability to quickly diagnose any issues with your appliance and helps CAFÉ improve its products by
providing CAFÉ with information on your appliance. If you do not want your appliance data to be sent to CAFÉ, please
advise your technician not to submit the data to CAFÉ at the time of service.
What CAFÉ will not cover:
Service trips to your home to teach you how to use
the product.
■ Improperinstallation,deliveryormaintenance.
■ Failureoftheproductifitisabused,misused,
modified or used for other than the intended purpose
or used commercially.
■ Damagetotheglasscooktopcausedbyuseof
cleaners other than the recommended cleaning
creams and pads.
■ Damagetotheglasscooktopcausedbyhardenedspills
of sugary materials or melted plastic that are not cleaned
according to the directions in the Owner’s Manual.
■ Replacementofhousefusesorresettingofcircuit
breakers.
■ Damagetotheproductcausedbyaccident,fire,
floods or acts of God.
■ Incidentalorconsequentialdamagecausedby
possible defects with this appliance.
■ Damagecausedafterdelivery.
■ Productnotaccessibletoproviderequiredservice.
■ Servicetorepairorreplacelightbulbs,exceptfor
LEDlamps.
■ EffectiveJanuary1,2022,cosmeticdamagetothe
glass cooktop such as, but not limited to, chips,
scratches, or baked on residue not reported within 90
days of installation.
■ EffectiveJanuary1,2022,
damage to the glass cooktop
due to impact or misuse. See
example.
CAFÉ Electric Cooktop Limited Warranty
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or
the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home
usewithintheUSA.IftheproductislocatedinanareawhereservicebyaCAFÉAuthorizedServicerisnotavailable,you
may be responsible for a trip charge or you may be required to bring the product to an Authorized CAFÉ Service location
for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company
Louisville, KY 40225
Extended Warranties: Purchase a CAFÉ extended warranty and learn about special discounts that are available
while your warranty is still in effect. You can purchase it online anytime at
cafeappliances.com/extended-warranty
CAFÉ Service will still be there after your warranty expires.
For the period of CAFÉ will replace
One year
From the date
of the original
purchase
Any partofthecooktopwhichfailsduetoadefectinmaterialsorworkmanship.Duringthis
limited one-year warranty, CAFÉ will provide, free of charge, all labor and in-home service
to replace the defective part.
49-2000980 Rev. 119
ACCESSORIES
Looking For Something More?
CAFÉ offers a variety of accessories to improve your
cooking and maintenance experiences!
Refer to the Consumer Support page for website
information.
The following products and more are available:
Accessories
Parts
Griddle
Stainless Steel Cleaner and Polisher
20 49-2000980 Rev. 1
PrintedintheUnitedStates
Consumer Support
CONSUMER SUPPORT
CAFÉ Website
Have a question or need assistance with your appliance? Try the CAFÉ website 24 hours a day, any day of the year!
You can also shop for more great CAFÉ products and take advantage of all our on-line support services designed for
yourconvenience.IntheUS:cafeappliances.com In Canada: cafeappliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in
thepre-printedregistrationcardincludedinthepackingmaterial.IntheUS:cafeappliances.com/register
In Canada: cafeappliances.ca/registration
Schedule Service
Expert CAFÉ repair service is only one step away from your door. Get on-line and schedule your service at your
convenienceanydayoftheyear.IntheUS:cafeappliances.com/service In Canada: cafeappliances.ca/service
Extended Warranties
Purchase a CAFÉ extended warranty and learn about special discounts that are available while your warranty is still
in effect. You can purchase it on-line anytime. CAFÉ Service will still be there after your warranty expires.
IntheUS:cafeappliances.com/extended-warranty In Canada: cafeappliances.ca/extended-warranty
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable),
visit our website at cafeappliances.com/connect In Canada: cafeappliances.ca/connect
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA,MasterCardandDiscovercardsareaccepted).Orderon-linetoday24hourseveryday.
IntheUS:cafeappliances.com/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at
cafeappliances.com/parts
Contact Us
If you are not satisfied with the service you receive from CAFÉ, contact us on our website with all the details
including your phone number, or write to:
IntheUS:GeneralManager,CustomerRelations|CAFÉAppliances,AppliancePark|Louisville,KY40225
cafeappliances.com/contact
InCanada:Director,ConsumerRelations,MabeCanadaInc.|Suite310,1FactoryLane|Moncton,N.B.E1C9M3
cafeappliances.ca/contact
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