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Some common troubleshooting questions
that may be asked are:
• How long has this problem been
occurring?
• Does this problem occur with every
use? With every user?
• If you are hearing a noise, does it
come from the front or the back?
What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
• Has the machine been maintained
per the MAINTENANCE schedule?
Answering these and other questions will
give the technicians the ability to send
proper replacement parts and the service
necessary to get you and your elliptical
running again!
MAINTENANCE
HOW DO I CLEAN MY ELLIPTICAL?
Clean with soap and water cleaners only. Never
use solvents on plastic parts. Cleanliness of
your elliptical and its operating environment will
keep maintenance problems and service calls to
a minimum. For this reason, it is recommended
that the following preventive maintenance
schedule be followed.
AFTER EACH USE (DAILY)
• Turn off the elliptical by unplugging the
power cord from the wall outlet.
• Wipe down the elliptical with a damp cloth.
Never use solvents, as they can cause
damage to the elliptical.
• Inspect the power cord. If the power cord
is damaged, reference contact information
on the back cover of the OWNER’S
MANUAL for a replacement.
• Make sure the power cord is not
underneath the elliptical or in any other
area where it can become pinched or cut
during storage or use.
EVERY WEEK
Clean underneath the
elliptical, following
these steps:
• Turn off the elliptical.
• Move the elliptical
to a remote location.
• Wipe or vacuum any
dust particles or other
objects that may have
accumulated underneath
the elliptical.
• Return the elliptical
to its previous position.
EVERY MONTH
• Inspect all assembly
bolts and pedals on
the machine for proper
tightness.
• Clean any debris off of
the pedal arm wheels
and guide rails.
To remove power from the elliptical, the
power cord must be disconnected from
the wall outlet.
You may find more troubleshooting
suggestions on the customer support
section of our website.
WARNING