Unify OpenScape Desk Phone CP410 Mode d'emploi

Unify OpenScape

Desk Phone CP

Atos Unify

OpenScape Desk Phone

CP410

User Guide HFA

A31003-C1000-U148-01-7619

2 Important information

Important information

For safety reasons, the telephone should only be supplied with power:

lusing the original power supply unit.

lover a LAN with PoE (Power over Ethernet), which complies with the IEEE

802.3af standard.

Never open the telephone. Should you encounter any problems, consult your

administrator.

Use only original accessories.

The use of other accessories is hazardous and will render the warranty, extended

manufacturer's liability and the CE and other markings invalid.

Trademarks

The device conforms to the EU Directive as attested by the CE marking. The CE

Declaration of Conformity and, where applicable, other existing declarations of

conformity as well as further information on regulations that restrict the usage

of substances in products or affect the declaration of substances used in

products can be found in the Unify Expert WIKI at http://wiki.unify.com/

http://wiki.unify.com in the section "Declarations of Conformity".

The adjacent symbol indicates that any electrical and electronic products

installed and sold in countries of the European Union to which the WEEE2 Dir-

ective 2012/19/EU applies should be disposed of separately from the municipal

waste stream in appropriate collection systems.

Information concerning the proper disposal of your Unify product in the busi-

ness-to-business market segment is available from your local sales rep-

resentative in Unify or partner sales.

Software update

During a software update, the phone must not be disconnected from the power supply unit or the

LAN. An update action is indicated by messages on the display and by flashing LEDs.

Important information 3

Care and cleaning instructions

lNever spray the phone with liquids as the penetrating fluids can lead to malfunctions or

may damage the device.

lDo not use substances such as alcohol, chemicals, solvents or scouring agents, as these

substances can lead to surface damage.

lClean the phone with a soft and slightly damp cloth.

Online documentation

This document along with additional information is available online at:

https://www.unify.com/ àSupport.

Technical notes, current information about firmware updates, frequently asked questions and

lots more can be found on the Internet at: https://wiki.unify.com/.

Location of the telephone

lThe telephone may only be operated using the LAN cabling internally in the building. The

device should be connected to the IP infrastructure using a shielded LAN cable: Cat-5 for

100Mbps or Cat-6 for 1000Mbps. Make sure in the building installation that this cable

shielding is earthed.

lWhen using the additional Wi-Fi dongle CP10 when connecting the phone to the network,

make sure that the network security standards (e.g. encryption) and availability are met

lThe telephone is designed for operation in a protected environment within a temperature

range of 5°C to 40°C.

lDo not install the telephone in a room where large quantities of dust accumulate; this can

considerably reduce the service life of the telephone.

lDo not expose the telephone to direct sunlight or any other source of heat, as this is liable

to damage the electronic components and the casing.

lDo not install the telephone in bathrooms or shower rooms.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products

to market, taking account of the entire product life cycle. Unify strives to acquire the relevant

environmental labels for its products in the event that the environmental label programs permit

qualification for individual Unify products.

4 Important information

Energy Star

ENERGY STAR is a US Environmental Protection Agency voluntary program

that helps businesses and individuals Save money and protect our climate

through superior energy efficiency.

Products that earn the ENERGY STAR prevent greenhouse gas emissions by

meeting strict energy efficiency criteria or requirements set by the US Envir-

onmental Protection Agency.

Unify is an ENERGY STAR partner participating in the ENERGY STAR program for Enterprise Serv-

ers and Telephony.

The Unify products OpenScape Desk Phones have earned the ENERGY STAR. Learn more at

energystar.gov

License information

For further information about EULA (End User License Agreement) and Open Source licenses,

consult your administrator or the web-based management (WBM).

Contents 5

Contents

Important information 2

Trademarks 2

Software update 2

Care and cleaning instructions 3

Online documentation 3

Location of the telephone 3

Product-oriented environmental protection 3

License information 4

General information 14

About this manual 14

Displays for describing operation 14

Service 17

Intended use 18

Telephone type 18

Speakerphone quality and display legibility 18

Single-line telephone/ multi-line telephone 18

Remote configuration for cloud service providers 19

Connect the telephone 19

From factory defaults to operational telephone 19

Entering the “Deployment PIN” 19

Starting the remote configuration 20

Cancelling the remote configuration 20

Getting to know the OpenScape Desk Phone CP410 21

The user interface of the phone 21

Function keys 22

Fixed function keys 23

Programmable function keys on the phone 23

Navigation keys 24

Audio controls 25

Dialpad 26

Display 29

Display brightness 29

6 Contents

Display contrast 29

Home screen 30

Displays on the status line for adjusting the volume 37

Voicemail 38

Adjusting the display angle 38

Different display interfaces 38

Context-dependent displays 41

Actions with function keys 41

Action via dialpad 41

Actions with navigation keys 42

Ports on the underside of the phone 43

Threading the connection cables 44

How to use network connections 44

Using the USB port 45

About key modules 45

Function keys on the key module 45

Key module KM410 46

Key module KM710 47

Updating the phone 48

Operating the OpenScape Desk Phone CP410 49

Conversations 49

Opening details of a conversation or conducting a call 50

Creating or editing conversations 51

Searching for conversations 53

Filtering conversations 56

Displaying the history of a conversation 57

Deleting conversations 57

Marking all conversations as read 58

Telephony interface 59

Telephony view 59

Programmable function keys 60

Programmable keys on the key module 60

Answering machine (“Voicemail”) 61

Inline notification 61

Display of the inline notification 62

Shortened inline notification 62

Contents 7

Cancelling inline notification 63

Settings menu 63

User settings 63

Administrator settings 65

Configuring the phone default settings 66

Adjusting the display brightness 66

Screen saver 66

Activating the screen saver 67

Uploading images for the screen saver 67

Setting the screen saver activation interval 67

Setting the “Landing screen” 69

Audio settings 70

Switching to a ringer beep 70

Pattern melody 70

Pattern sequence 70

Room character 71

Open listening mode 71

Setting the headset port use 72

Special ringers 73

Activating or deactivating the ringer 74

Tone and indication with unsecured voice connection 74

Adjusting the default volumes 75

Adjusting the key clicking sound 75

Call settings 77

Call waiting 77

Allowing call waiting 78

Central speed dial numbers 79

Speed dial with extension 79

Individual speed dial numbers 79

Connecting to OpenScape UC 80

Programming the function keys 81

About programming a key 81

List of available functions 81

Programming a key 82

8 Contents

Labelling function keys 83

Setting up a selected dialling key 84

Resetting all assigned functions to keys 84

How to program a function key with “Send URL” 85

Deleting an assigned function from a key 85

Making calls 86

Incoming calls 86

Answering a call via the handset 86

Answering a call via the loudspeaker (speakerphone mode) 86

Answering a call via the headset 87

Direct station selection keys 88

Answering a call with the DSS key 90

Accepting calls for a member of the team 90

Selectively picking up a call 91

Addressed via speakerphone (direct speaking) 91

Switch microphone on/ off 91

Ending a call 92

Dialling/ Calling 92

Dialling with handset off the hook 92

Dial with the handset on hook 93

Dialling with a connected headset 94

Choose from conversations 94

Calling with a direct station select (DSS) key 95

Redialling 95

Calling back a missed call 95

Using speed dial 96

Forwarding calls 97

Use call forwarding 98

Setting up call forwarding via the call forwarding menu 98

Configuring local call forwarding 98

Activating immediate call forwarding 99

Using callback 99

Saving a callback 99

Accepting a callback 100

Checking or deleting a saved callback 100

During a call 100

Contents 9

Activating or deactivating the microphone 100

Changing the volume 100

Switching from handset to speakerphone mode 101

Switching from speakerphone mode to the handset 101

Switching from headset to speakerphone mode 101

Open listening to the room 102

Parking a call 102

Placing a call on hold 103

Being on hold 103

Call second participant (consultation) 103

Transferring a call 104

Accepting a second call (call waiting) 104

Carry out DTMF suffix/ dial tone 105

Rollover 105

Making calls via multiple lines (“multi-line”) 106

Line keys 106

Line usage 107

Meaning of LEDs on line keys 107

Preview 107

Accepting calls on the line keys 108

Activating and deactivating ringing mode (call) 109

Forwarding calls for lines 109

Ring transfer 109

Dialling with line keys 110

Automatic line seizure 110

Manual line seizure 110

Call waiting with a direct station select (DSS) key 111

During a call 111

Holding calls on line keys 111

Holding and accepting a call on a line key 111

Exclusively holding and accepting a call on a line key 112

Directed line pick-up 112

Saved number redial for a particular line (stored phone number) 112

Most recent extension number dialled for a particular line 113

Saving an extension number for redialling 113

Line mailbox 113

10 Contents

Retrieving messages 113

Identifying the line used 114

Ending connection on a line key 115

Entering a call on a line (three-way) 115

Allowing or preventing entry 115

Witness or tape connection 117

Accepting calls for the manager in the secretarial office 117

Accepting calls for the manager during a call 117

Switching calls directly to the manager 118

Accepting calls on the manager’s phone 118

Accepting a call for another managementor secretarial team 119

Using the second phone for the manager 119

Activating or deactivating the second call for the manager 119

Using the buzz function 120

Messenger calls 120

Setting a representative for the secretarial office 120

Group calls / hunt group 121

Switch group calls on or off 121

You belong to a hunt group or group call group 121

You belong to multiple groups 121

Accepting calls for a team member 122

Connecting call 122

Other settings and functions 124

Energy saving mode 124

Setting daylight saving time 124

Setting the difference between daylight saving and standard time 125

Enabling automatic daylight saving time 125

Displaying the date and time settings 126

Save appointments 126

Appointment function 126

Save reminders 126

Delete saved reminders 127

Using timed reminders 127

Using a different phone for a call in the same way as your own 127

Contents 11

Identify yourself on another phone 128

Switch off identification on another phone 129

CTI calls 129

Beep on auto-answer 129

Beep on auto-reconnect 130

Paging call 130

Set your own connection to another phone (Mobility) 131

Mobility variants 131

Connect to “guest phone” 132

Connect back to “home phone” 133

Transfer connection to next phone 133

OpenScape Desk Phone as house call system (intercom system) 134

System-wide voice calling 134

Speaker call in a group 135

Announcement (Broadcast) to all members of a management group 137

Forward calls for another connection 137

Save destination for other phone - activate call forwarding 137

Save destination for fax/ PC/ busy stations - call forwarding activated 138

Check or turn off call forwarding for other phone 138

Call forwarding for fax/ PC/ busy stations 139

Change call forwarding for other connection 140

Managing avatar images 140

Assigning a contact avatar 141

Control OpenScape UC preferred device settings from phone 142

Door opener 142

Programming the door opener 142

LED displays for door opener keys 143

Opening the door without receiving a call 143

Receiving a call from the door phone 143

Opening the door 144

Special functions for parallel call (ONS) 145

Leaving or entering a “hunt group” 145

Privacy and security 147

Activating or deactivating “Do not disturb” 147

12 Contents

Enabling or disabling the speaker call protection 147

Caller ID suppression 148

Setting the user password 148

Deactivating the password prompt 150

Locking the phone 151

Activating the phone lock 151

Unlocking the phone 151

Dialling emergency numbers 152

Secure calls 152

Query status in idle mode 152

Querying the status when connected 152

Information about secure calls 153

Identifying anonymous callers ("tracing") 153

Local phone settings 154

Volumes 154

Set local ringtones 155

Ringer type 155

Ringer mode 156

Select and configure call type 156

Secure call alert 157

Block dialling for outgoing calls 158

Using Microsoft® Exchange 158

Displaying network information 159

Resetting user data 160

Web interface (WBM) 161

Launching the web interface 161

Administrator settings 161

Logging into the user settings 161

User menu 162

Licenses 162

Importing contacts via WBM 162

Exporting contacts via WBM 163

Contents 13

Fixing problems 165

Caring for your phone 165

Troubleshooting 165

Messages during remote configuration 166

Index 168

14

General information

About this manual

This User Guide is intended to help you familiarize yourself with the OpenScape

Desk Phone and all of its functions. It contains important information on the safe

and proper operation of the OpenScape Desk Phone. These instructions should be

strictly complied with to avoid operating errors and ensure optimum use of your

telephone.

This document contains general descriptions of the technical options, which may

not always be available in individual cases. If a function is not available as

described on your telephone, please contact your Administrator.

Icons used in the manual

Operations and settings that can be made both at the phone and over the web

interface are indicated by an icon and page reference.

This icon refers to an operation or setting performed via the web interface.

This icon refers to an operation or setting performed directly on the phone.

Indicates important additional information in relation to handling.

Indicates required intervention by the Administrator.

Displays for describing operation

Keys required to perform an action, such as or and the associated dis-

play text, are shown in the highlighted column on the left. The action is described

in the main column on the right.

To improve the legibility of the user guide, the operating steps are not always

shown in full.

The option “Contrast” is configured in the following example.

15

Selecting and confirming actions

Original illustration on display

Step-by-step illustration in the user guide

The action area on the right of the display changes colour according to the action

required or the status.

Settings When an action is selected, it will be shown right-aligned in blue.

The action is executed by selecting the corresponding function key.

The selected function can also be confirmed using the key “OK”.

16

Action not selected

Display illustrations

Step-by-step illustration in the user guide

Favourites When an action is not selected, it will be shown right-aligned in a dark grey colour.

The corresponding key is also shown.

The action can be executed by pressing the key even if it has not been selected.

Conversation display

When the phone is idle, the first entry in the conversation list is highlighted and

selected.

17

Information displayed for a selected conversation

Melanie Miller If a conversation contact is selected in the list, it will be highlighted in blue.

Accept and select the conversation by pressing the adjacent function key or press

to establish the connection.

To open the context menu, press the navigation key.

Information displayed for a non-selected conversation

John Doe A conversation is displayed with a grey background if it is not selected.

Press the adjacent navigation key to establish the connection.

Service

The service department can only help you if you experience problems or defects

with the phone itself.

Should you have any questions regarding operation, your specialist retailer or Net-

work administrator will be glad to assist you.

For queries regarding connection of the telephone, contact your Network provider.

If you experience problems or defects with the phone, dial the service

number for your country.

18

Intended use

The OpenScape Desk Phone CP410 is a desktop unit designed for voice trans-

mission and for connection to the LAN. It can also be used as a workstation

device. The OpenScape Desk Phone CP410 can also be connected to Wi-Fi with

the additional Wi-Fi dongle CP10.

Any other use is regarded as unintended.

Telephone type

The identification details (exact product designation and serial number) of the tele-

phone can be found on the nameplate on the underside of the base unit. Specific

details concerning your communication platform can be obtained from your admin-

istrator.

Have this information ready when you contact our service depart-

ment regarding faults or problems with the product.

Speakerphone quality and display legibility

lTo ensure good speakerphone quality, the area in front of the microphone

(bottom right of the telephone front panel) should be kept clear. The

optimum distance is approx. 50cm.

lProceed as follows to optimize display legibility:

nTurn the phone to tilt the display to ensure you have a frontal view of

the display and avoid light reflections.

Single-line telephone/ multi-line telephone

The OpenScape Desk Phone CP410 can be used as "multi-line telephone", i.e. mul-

tiple lines can be configured instead of a single line. Each line is assigned to an

individual phone number you can use to make and receive calls.

The programmable keys are configured as line keys on multi-line phones ("Pro-

gramming the function keys" àpage 81).

All lines and their status is displayed in the screen Favourites, configurable with 4

available programmable keys. You can add more lines by attaching one or more

key modules to the phone.

The screen Favourites is only available, when no key module is con-

nected.

19 Remote configuration for cloud service providers

Remote configuration for cloud service

providers

Connect the telephone

Connect the telephone to the LAN. If the power is not supplied by the LAN cable,

connect a power supply if appropriate (the power supply is not needed with PoE).

The telephone should now boot.

The telephone recognizes based on the stated conditions that a remote con-

figuration is about to be performed and starts the process.

The start-up is finished when all LEDs are out and the key “Settings” is flash-

ing.

From factory defaults to operational

telephone

This section describes the Remote administration process, from the initial factory

defaults to the operational telephone.

If your telephone is already operational, continue reading from section "Getting to

know the OpenScape Desk Phone CP410"

à

page 21.

You can start up your new OpenScape Desk Phone yourself using a remote main-

tenance function. The prerequisites for this are:

lThe administrator has provided you with a PIN for the initial start-up.

lYou have a LAN connection with access to the internet.

lYou have a new CP410 phone that you want to start up using the remote

maintenance function.

Entering the “Deployment PIN”

The first time you start up the telephone, it will automatically check the remote

administration requirements. If the requirements are met, you are prompted to

enter the “Deployment PIN” (Cloud PIN).

Remote configuration for cloud service providers 20

Enter the PIN you received from the administrator. Only numeric characters are

accepted.

Confirm the entry.

Starting the remote configuration

Once you have entered a valid PIN, the remote configuration of the telephone

starts automatically.

Once the configuration is concluded, the telephone is operational with the required

settings. You can now make calls.

New operating system software may be downloaded and installed during the

remote configuration. If this happens, reboot the telephone after the remote con-

figuration.

Cancelling the remote configuration

You can stop the process in order to continue the configuration manually before

entering the PIN or after entering an invalid PIN.

lThe remote configuration is concluded once you enter a valid PIN. The pro-

cess can no longer be cancelled at this stage.

lIf an error still occurs even though a correct PIN has been entered, repeat

the configuration by restarting the telephone.

lLikewise repeat the process following a cancellation by restarting the

phone, assuming you have not already started the manual configuration.

Press the key. The following message is displayed:

Abort deployment Press the key to confirm that the process is cancelled. The following message is

displayed:

Deployment aborted The telephone is set to the factory defaults and must be configured manually by

you or the administrator. Optionally, repeat the remote configuration by restarting

the telephone.

Note that all “No telephony possible” errors are hidden as long as

Cloud Deployment is in progress.

When Cloud Deployment is complete then any error codes that are

still relevant will be shown as error notifications.

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Unify OpenScape Desk Phone CP410 Mode d'emploi

Unify OpenScape Desk Phone CP410 Mode d'emploi

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