HP COMPAQ PRESARIO R3010EA Le manuel du propriétaire

Worldwide Limited

Warranty and

Technical Support

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NOTEBOOK PRODUCTS

WORLDWIDE LIMITED WARRANTY AND

TECHNICAL SUPPORT

This document includes Limited Warranty information for notebook products

purchased in Europe, Middle East, and Africa (EMEA). Refer to the section that

is appropriate for the geographic location where you purchased your computer.

Europe, Middle East, and Africa (EMEA)

General Terms

THIS LIMITED WARRANTY APPLIES TO COMPAQ BRANDED HARDWARE

PRODUCTS SOLD BY OR LEASED FROM HEWLETT-PACKARD COMPANY,

ITS SUBSIDIARIES, AFFILIATES, AUTHORIZED RESELLERS, OR COUNTRY

DISTRIBUTORS (COLLECTIVELY REFERRED TO IN THIS LIMITED

WARRANTY AS “COMPAQ”). EXCEPT AS EXPRESSLY SET FORTH IN THIS

LIMITED WARRANTY, COMPAQ MAKES NO OTHER WARRANTIES OR

CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. COMPAQ EXPRESSLY DISCLAIMS ALL WARRANTIES AND

CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED

WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION

TO THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO

NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS

OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES,

SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY

NOT APPLY TO YOU.

This Limited Warranty is applicable in all countries and may be enforced in

any country where Compaq or its authorized service providers offer warranty

service subject to the terms and conditions set forth in this Limited Warranty.

However, warranty service availability and response times may vary from

country to country and may also be subject to registration requirements in the

country of purchase.

Compaq warrants that the Compaq hardware product and all the internal

components of the product that you have purchased or leased from Compaq

are free from defects in materials or workmanship under normal use during the

Limited Warranty Period. The Limited Warranty Period starts on the date of

purchase or lease from Compaq. Your dated sales or delivery receipt, showing

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the date of purchase or lease of the product, is your proof of the purchase or

lease date. You may be required to provide proof of purchase or lease as a

condition of receiving warranty service. You are entitled to warranty service

according to the terms and conditions of this document if a repair to your

Compaq branded hardware is required within the Limited Warranty Period.

Free hardware technical support is available for a period of one year from

the date of purchase.

This Limited Warranty extends only to the original purchaser or lessee of this

Compaq branded product and is not transferable to anyone who obtains

ownership of the Compaq branded product from the original purchaser or lessee.

Compaq products are manufactured using new materials or new and used

materials equivalent to new in performance and reliability. Spare parts may be

new or equivalent to new. Spare parts are warranted to be free from defects in

material or workmanship for ninety (90) days or for the remainder of the

Limited Warranty Period of the Compaq hardware product in which they are

installed, whichever is longer.

During the Limited Warranty Period, Compaq will repair or replace the

defective component parts or the hardware product. All component parts or

hardware products removed under this Limited Warranty become the property of

Compaq. The replacement part or product takes on either the Limited Warranty

status of the removed part or product or the ninety (90) day limited warranty of

the spare part. In the unlikely event that your Compaq product has a recurring

failure, Compaq, at its discretion, may elect to provide you with a replacement

unit of Compaq’s choosing that is at least equivalent to your Compaq branded

product in hardware performance. Compaq reserves the right to elect, at its sole

discretion, to give you a refund of your purchase price or lease payments (less

interest) instead of a replacement. This is your exclusive remedy for defective

products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON

YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION

AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.

BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA

AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL

INFORMATION. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS

OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. COMPAQ IS

NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY

PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY COMPAQ

WHEN THE PRODUCT IS MANUFACTURED.

Compaq does not warrant that the operation of this product will be uninterrupted

or error-free. Compaq is not responsible for damage that occurs as a result of

your failure to follow the instructions that came with the Compaq branded

product.

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This Limited Warranty does not apply to expendable parts. This Limited

Warranty does not extend to any product from which the serial number has been

removed or that has been damaged or rendered defective (a) as a result of

accident, misuse, abuse, or other external causes; (b) by operation outside the

usage parameters stated in the user documentation that shipped with the product;

(c) by the use of parts not manufactured or sold by Compaq; or (d) by

modification or service by anyone other than (i) Compaq, (ii) a Compaq

authorized service provider, or (iii) your own installation of end-user replaceable

Compaq or Compaq approved parts if available for your product in the servicing

country.

These terms and conditions constitute the complete and exclusive warranty

agreement between you and Compaq regarding the Compaq branded product

you have purchased or leased. These terms and conditions supersede any prior

agreements or representations—including representations made in Compaq sales

literature or advice given to you by Compaq or an agent or employee of

Compaq—that may have been made in connection with your purchase or lease

of the Compaq branded product. No change to the conditions of this Limited

Warranty is valid unless it is made in writing and signed by an authorized

representative of Compaq.

Limitation of Liability

IF YOUR COMPAQ BRANDED HARDWARE PRODUCT FAILS TO WORK AS

WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE

REPAIR OR REPLACEMENT. COMPAQ’S MAXIMUM LIABILITY UNDER THIS

LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE

YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR

REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION

IN CONDITIONS OF NORMAL USE.

COMPAQ IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR

THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST

PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES. COMPAQ IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD

PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE

SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A

TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY),

A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF

LIABILITY CANNOT BE WAIVED OR AMENDED BY

ANY PERSON. THIS

LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE

ADVISED COMPAQ OR AN AUTHORIZED REPRESENTATIVE OF COMPAQ

OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF

LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL

INJURY.

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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY

ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR

FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT

APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF

YOUR RIGHTS.

Options

Compaq warrants that the Compaq option you have purchased from Compaq, or

a Compaq authorized reseller is free from defects in material and workmanship

under normal use for the period specified in the warranty document that ships

with the option or, for the remaining warranty period of the Compaq hardware

product in which the option is being installed , whichever period is the longer

but not to exceed a total of three (3) years from the date of purchase of the

Compaq option. The warranty period starts from the date of purchase from

Compaq or a Compaq authorized reseller. Your dated sales or delivery receipt,

showing the date of purchase of the product, is your warranty start date.

Non-Compaq hardware products are provided “as is.” However, non-Compaq

manufactures or suppliers do provide their own warranties to you. It is your

responsibility to contact non-Compaq manufacturers or suppliers for their

warranty support

Software

COMPAQ DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY

SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY

COMPAQ.

Compaq’s only obligations with respect to software distributed by

Compaq under the Compaq brand name are set forth in the applicable end-user

license or program license agreement. However, non- Compaq manufacturers,

suppliers, or publishers may provide their own warranties directly to you. If the

removable media on which Compaq distributes the software proves to be

defective in materials or workmanship within ninety (90) days of purchase, your

sole remedy shall be to return the removable media to Compaq for replacement.

Software Technical Support

Software Technical Support for your Compaq Software, Compaq pre-installed

third-party software and third-party software purchased from Compaq is

available from the Compaq via multiple contact methods including electronic

media and telephone for ninety (90) days from date of purchase. See

“Contacting Compaq” for online resources and telephone support.

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Software Technical Support includes assistance the following, but not limited to:

 Answering you installation questions (how to, first steps, and prerequisites)

 Setting up and configuring the software (how-to and first steps). Excludes

system optimization, customization and network configuration.

 Interpreting system error messages.

 Isolating system problems to software usage problems.

 Obtaining Compaq care pack information or updates.

Software technical support does NOT include assistance with:

 Generating or diagnosing user generated programs or source codes

 Installation of non-Compaq products.

Contacting Compaq

If your product fails during the warranty period and the suggestions in the

product documentation do not solve the problem, you can receive support by

doing the following:

 Locate your nearest Compaq Support location at

www.compaq.com/consumersupport

 Contact your authorized Compaq dealer or Authorized Service Provider

 Be sure to have the following information available before you call Compaq:

– Product serial number,

product id, and model number

– Applicable error messages

– Add-on options

– Operating system

– Third-party hardware or software

– Detailed questions

Types of Warranty Service

To enable Compaq to provide the best possible support and service in the

Warranty period, Compaq strongly encourages customers to accept the use of, or

to employ available support technologies provided by Compaq. This includes

diagnostics, configuration assist tools, and notably, Compaq’s remote support

solutions (“Phone Home”) where appropriate. If you choose not to deploy

available remote support capabilities, additional costs may be incurred due to

increased support resource requirements.

If the notebook product is not normally sold by Compaq in the country of use, it

must be returned for service to a country in which it is sold and supported

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Note: Notebook products have regional support and service in selected countries.

Notebook PCs may be supported only in the country in which they are

purchased and marketed. If you are outside the country of purchase, you must

cover the cost of shipping your notebook to the appropriate authorized repair

site.

If you are uncertain about the support available for your notebook, please

contact Customer Care. Refer to the Worldwide Phone Numbers booklet for

more information.

Listed below are the types of warranty support service that may be applicable to

the product you have purchased.

BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP

DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL

INFORMATION. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR

LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.

COMPAQ IS NOT RESPONSIBLE FOR THE RESTORATION OR

REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN

SOFTWARE INSTALLED BY COMPAQ WHEN THE PRODUCT IS

MANUFACTURED.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your Compaq

Hardware Product to an authorized service location for warranty repair. You

must prepay any shipping charges, taxes, or duties associated with transportation

of the product to and from the service location. In addition, you are responsible

for insuring any product shipped or returned and assume risk of loss during

shipping.

Customer Replaceable Parts

In countries where it is available, Compaq ships approved replacement parts

directly to you to fulfill your Compaq Hardware Product warranty. This will

save considerable repair time. After you contact Compaq and the fault diagnosis

identifies that the problem can be fixed using one of these parts, a replaceable

part can be sent directly to you. Once the part arrives, replace the defective part

pursuant to the provided instructions and documentation. If further assistance is

required, call the Compaq Technical Support Center and a technician will assist

you over the phone. In cases where the replacement part must be returned to

Compaq, you must ship the defective part back to Compaq within a defined

period of time, normally 15 days. The defective part must be returned with the

associated documentation in the provided shipping material. Failure to return the

defective product may result in Compaq billing you for the replacement.

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Service Upgrades

Compaq offers additional support and service coverage for your product. Some

support and related products may not be available in all countries. For

information on availability of service upgrades, refer to the Compaq website at

www.compaq.com/consumersupport.

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