REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,

UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER

JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE

NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR

RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED

EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.

EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO

A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive,

North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith

discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and

telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the

relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of

Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and

LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made

by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.

person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a

prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as

part of a class or representative action. Instead of arbitration, either party may bring an individual action in small

claims court, but that small claims court action may not be brought on a class or representative basis except to the

extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at

issue between you and LG.

for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis

before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules

of the province or territory of your residence. You must also send a copy of your written demand to LG at LG

Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This

arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the

arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which

case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for

herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the

applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’

fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase

amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable

attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator

finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper

purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the

determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most

mutually-convenient arbitration location available within the province or territory in which you reside unless you and

LG both agree to another location or agree to a telephonic arbitration.

unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by

applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these

arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited

[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited

Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent

with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or

controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the

province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or

telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this

dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to