Miele 28700037USA Guarantee Book

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M-Nr. 05 745 317
EXP Guarantee
MX Póliza de Garantía
AU, NZ Warranty
US Limited Warranty
CA Limited Warranty
Garantie Limitée
2
Guarantee Export (Countries without Miele subsidiaries)
I. Conditions of Guarantee
Miele & Cie. will guarantee equipment which:
1. has been purchased from one of its authorised distributors or dealers or directly from the factory.
2. has been installed by an authorised service agent, in as far as necessary.
II. Extent of guarantee
1. Miele & Cie. will replace free of charge, FOB German seaport/Free German delivery
station/-border only, excluding transportation cost to another destination and other cost such as customs duty,
labour cost etc. On special request by Miele defective components resulting from poor workmanship subject
to the above conditions are to be returned to the factory at the expense of the owner. These components then
automatically become the property of Miele & Cie.
2. The validity of any claim under the terms of this guarantee in respect of any defect covered by this guarantee is
subject to an inspection of the parts concerned at the Miele factory.
3. This guarantee will not cover any fault or defect caused by:
a) Faulty installation, viz. the failure to observe the official installation instructions.
b) Misuse of the appliance, e. g. the use of unsuitable detergents or lack of maintenance.
c) The deterioration of components subject to normal wear and tear, such as V-belts, brake linings
and rubber items, etc.
d) Damage caused as the result of handling during transit, atmospheric conditions or from forces
outside our control, etc.
e) Repairs or modifications carried out by firms other than authorised Miele Service Agents or
dealers.
4. Any other type of claim whatsoever, whether in respect of nullification, depreciation, the replacement of the
appliance, financial recompense arising as the result of repairs carried out by a third party and claims in respect
of damaged laundry are absolutely excluded.
III. Terms of guarantee and notifications of claims
1. This guarantee is valid for 12 months.
The term commences from the date of delivery, which must be entered on the guarantee card by the Miele
Service Agent. Replacements made under the terms of the guarantee do not alter the terms of the guarantee.
2. The user must notify all claims to either the Miele Service Agent, or if the appliance was purchased directly, to the
factory at Gütersloh.
IV. Miscellaneous
Further claims for damage will not be accepted by Miele.
Model No.: Serial No. of machine:
The Miele product as designated above is of perfect quality and functional design. Miele undertakes to
rectify free of charge faults in material or production which are covered by the guarantee.
Date of purchase:
Installed by
(Name of installation company):
stamp of company
signature of retailer
Guarantee / Guarantee card Export
3
Lo que cubre la garantía y por qué periodo se extiende:
Miele, S.A. de C.V. garantiza la compra original de este electrodoméstico marca Miele que el comprador con domicilio
en los Estados Unidos Mexicanos haya realizado a un distribuidor autorizado, tienda o a la empresa misma de:
a. Cualquier defecto de fabricación en sus materiales, mano de obra, partes y/o componentes que generen fallas en
el funcionamiento y/o desempeño del equipo con base en las especificaciones técnicas incluídas en el manual de
uso y manejo del mismo.
b. El periodo de garantía para el electrodoméstico, sus accesorios, partes y/o componentes, es de 2 años a partir
de la fecha de instalación.
c. La garantía no cubre daños o defectos en los siguientes casos:
- Cuando el equipo ha sido utilizado en condiciones distintas a las normales.
- Cuando el equipo no ha sido operado con base en las instrucciones y/o manual de uso que lo acompaña.
- Cuando el equipo ha sido instalado, alterado o reparado por terceros no autorizados por Miele México.
- Cuando el equipo ha sido extraído de su empaque original y no cuenta con los sellos de seguridad al
momento de ser realizada su instalación por parte de un Técnico Autorizado Miele.
d. Cualquier desperfecto o falla ocasionada por una instalación deficiente realizada por algún técnico distinto al
Servicio Técnico Autorizado de Miele inválida la garantía. La empresa no se hará responsable por reclamaciones
de Cliente Final derivadas de una instalación deficiente por un tercero no autorizado por Miele México.
e. El Técnico Autorizado Miele, al momento de realizar la instalación, sellará la Póliza de Garantía de cada equipo
instalado con su nombre, firma y fecha de instalación.
f. En caso de equipos "Free-Standing", la tienda o Distribuidor Autorizado Miele sellará la Póliza de Garantía de
cada equipo vendido con su nombre, firma y fecha de venta.
g. Miele México desconoce cualquier otra garantía expresa o implícita en el equipo o cualquier otra garantía que
haya sido ofrecida por un tercero.
h. Miele México no asume ninguna responsabilidad o cualquier otra obligación con respecto a daño a personas
o bienes que resulte del uso de algún equipo de nuestra marca o sus accesorios, partes, componentes,
refacciones, etc., cuando dicho equipo, accesorios, partes, componentes, refacciones, etc., no hayan sido
comprados a algún distribuidor, tienda, etc., autorizado por Miele México.
i. Cualquier compra de equipos, accesorios, partes, componentes, refacciones, etc., de cualquier otro origen,
distribuidor o tienda no autorizados por Miele México será bajo el propio riesgo del comprador.
Procedimiento para hacer efectiva la garantía:
Si este electrodoméstico resulta defectuoso y se encuentra dentro del periodo de garantía, el comprador deberá:
a. Presentar el electrodoméstico defectuoso en el Centro de Servicio abajo indicado y presentar la Póliza de
Garantía debidamente sellada por el técnico que lo instaló. Esta garantía incluye los gastos de transportación del
electrodoméstico razonablemente erogados que deriven de su cumplimiento dentro de la red de servicio de Miele.
b. Los establecimientos en los Estados Unidos Mexicanos donde se puede hacer efectiva la garantía son los siguientes:
Miele, S.A. de C.V.
Miele Service Center
German Center
Av. Santa Fé # 170
Lomas de Santa Fé
C.P. 01210 México, D.F.
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
Exclusión de otras garantías:
Excepto por la garantía limitada ofrecida en este documento, Miele desconoce cualquier otra garantía expresa o
implícita con respecto al electrodoméstico, aparato eléctrico o electrónico. Cualquier garantía de comercialización o
propiedad para un propósito en particular, está limitada en su duración o término a la garantía limitada otorgada en
este documento.
POLIZA DE GARANTIA MÉXICO
4
Limitantes de responsabilidad para daños especiales, incidentales o consecuenciales:
Miele no asume ninguna responsabilidad o cualquier otra obligación con respecto a daño a personas o bienes que
resulte del uso de algún electrodoméstico de nuestra marca o sus accesorios, partes, componentes, refacciones,
etc., cuando dicho electrodoméstico, accesorios, partes, componentes, refacciones, etc., no hayan sido comprados
a algún distribuidor, tienda, etc., autorizado por Miele. Cualquier compra de un electrodoméstico, accesorios, partes,
componentes, refacciones, etc., de cualquier otro origen, distribuidor o tienda no autorizados será bajo el propio
riesgo del comprador. Miele específicamente no se responsabiliza, directa o indirectamente, y desconoce cualquier
daño incidental, especial o consecuencial o cualquier otro tipo de daño derivado de cualquier incumplimiento,
agravio, falta de responsabilidad o de cualquier otra teoría legal derivado del mal uso de este producto, al no seguir
las indicaciones estipuladas en el manual.
Leyes de los Estados Unidos Mexicanos:
Las limitaciones contendidas en la presente garantía limitada serán válidas en la medida en que lo permitan las leyes
de los Estados Unidos Mexicanos.
Servicios:
Para mayor información sobre cualquier aspecto relacionado con la presente garantía o con el electrodoméstico
amparado por la misma, y para obtener partes, componentes, consumibles y accesorios, favor de contactar a:
Miele, S.A. de C.V.
Miele Experience Center
Arquímedes # 43
Col. Polanco Chapultepec
Delg. Miguel Hidalgo
C.P. 11560 México, D.F.
Servicio post venta:
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
www.miele.com.mx
Miele Service Center
German Center
Av. Santa Fé # 170
Lomas de Santa Fé
C.P. 01210 México, D.F.
Tel.: 01 800 MIELE 00
(01 800 64353 00)
Correo electrónico:
POLIZA DE GARANTIA MÉXICO
TARJETA DE GARANTIA MX
Por favor complete esta información y envíela a Miele via fax o e-mail.
Nombre:
Dirección:
Número telefónico:
Nombre de la tienda, distribuidor etc, vendedor:
Día de instalación: Firma del cliente:
Estado:
Modelo No / Producto
No. de serie de producto
Ciudad:
Día Mes Año
Estado:
CP:
A
Producto:
Modelo No.: Número de serie del producto:
Miele garantiza este producto libre de defectos en materiales y desempeño,
Miele cubrirá el material y desempeño bajo los lineamientos de esta póliza
de garantía sin costo para usted.
Fecha de entrega:
Fecha de instalación:
Comprado a:
TARJETA DE GARANTIA
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Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd (ACN 005
635 398 ABN 96 005 635 398 of 1 Gilbert Park Drive Knoxfield VIC 3180) and Miele New Zealand Limited (IRD 98 463
631of Unit L, 10-20 Sylvia Park Road Mt Wellington 1060 Auckland), jointly referred to as Miele. It sets out your rights
and obligations with respect to your purchases, including important limitations and exclusions.
WARRANTY
Miele Products are subjected to rigorous testing and assessment as to their quality and fitness.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic Products are implied
under consumer protection legislation in Australia and New Zealand. The Warranty in this clause is independent of,
and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation.
In the case of Domestic Products Miele warrants that the product/s will be free from defects in materials and
workmanship for a period of 24 months from:
i. the date of delivery, or
ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.
In the case of Professional Products Miele warrants that the product/s will be free from defects in materials and
workmanship for a period of 12 months from:
i. the date of delivery, or
ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.
Miele does not make any further representation or warranties as to the merchantability of its Product range.
Miele reserves the right to inspect and test the Products for the purpose of determining the extent of any defect and
the validity of any claim made under this Warranty. All defective Parts and Products replaced by Miele under this
Warranty will be deemed to be the property of Miele.
This Miele Warranty will not apply if the Product is rendered faulty by a factor other than a defect in materials and
workmanship. Such factors include but are not limited to:
i. damage through misuse / neglect (including failure to maintain, service or use with proper care);
ii. use for a purpose for which the product was not sold or designed;
iii. in the case of domestic appliances and vacuum cleaners, commercial use;
iv. use or installation (where applicable) which is not in accordance with any specified instructions for use or
installation;
v. use or operation after a defect has occurred or been discovered;
vi. damage through freight, transportation or handling in transit (other than when Miele is responsible);
vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other
forces or environmental factors (i.e. vermin damage) howsoever outside Miele's control;
viii. repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele
Service Agent; or
ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele
(including use of a dust bag other than genuine high performance Miele dust bag).
This Warranty does not apply to consumables such as batteries, filters or globes.
The Miele Warranty provided under this clause is a transferable right. Customer must retain proof of purchase (receipt)
in order to be eligible to make a Warranty Claim.
Warranty Card Australia / New Zealand
7
HOW TO MAKE A WARRANTY CLAIM
Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check
the Miele user manual. If the problem persists follow our simple claims process:
1. Notify Miele who will arrange Warranty Repair or Service, call 1300 731 822
(Australian residents) / (06) 350 1350 (New Zealand Residents) or e-mail:
[email protected] (Tasmanian residents should utilise this address)
[email protected] (Northern Territory residents should utilise this address)
[email protected] (New Zealand residents)
2. Provide and make available the Warranty card or a copy of the purchase receipt to show that the Warranty
applies to the product at the date of the claim.
In the case of floor care Products i.e. Vacuum Cleaners, please return the product to Miele or its nearest Chartered
Agent or authorised Service Agent.
Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract.
We always try to complete Repairs in the shortest amount of time possible.
SERVICE & SPARE PARTS
While Miele will use reasonable commercial endeavors to have all necessary Spare Parts available for the purpose
of Repair or Service, Miele is not liable for delays due to sourcing of unusual Parts which are required, or due to
circumstances beyond the control of Miele.
Miele has a policy of assuring the availability of Spare Parts and Service for all Miele Products for a period of not
less than five (5) years following the cessation of production of the applicable Product. After this period, availability
of Spare Parts and Service will depend upon the particular Miele Product. Please contact Miele for more details in
relation to availability of Spare Parts and Service.
If a Product is located outside of Miele’s service region, additional fees such as travel and transportation charges may
be applicable in respect of the Service or Repair, details of which will be provided by Miele prior to any agreement
being made in respect of a Service or Repair.
COMPLAINTS / CUSTOMER CARE
We take our customer service seriously and want to hear about any problems that you may have had or the level of
service you have been provided.
To notify us of these issues, please collect all the relevant information on your query and direct it to:
The Complaints Manager
Miele Australia Pty. Ltd.
1 Gilbert Park Drive
Knoxfield VIC 3180
Or e-mail: [email protected]
The Complaints Manager
Miele New Zealand Limited
Unit L, 10-20 Sylvia Park Rd
Mt Wellington Auckland 1060
PRIVACY
Miele will collect and deal with the customer's personal information (including name, address, telephone contact or
personal details) only in accordance with Miele's Privacy Charter. A copy of the Privacy Charter is available from Miele
or www.miele.com.au and www.miele.co.nz
Miele may disclose personal information to its related companies and to organisations which provide services
(including delivery services) to Miele or which assist Miele in providing services (including Repair / Warranty services)
to its customers.
GOVERNING LAW
This agreement is subject to the laws of the State of Victoria, Australia or to the laws of New Zealand, the parties
submit to the exclusive jurisdictions of the Courts of these regions.
Warranty Card Australia / New Zealand
8
IMPORTANT
DO NOT RETURN THIS PAGE TO MIELE
For your reference, please enter the particulars of your purchase below and retain,
with your purchase documentation.
Model no.
Serial no.
Date of purchase
Store details
Installed by
Warranty Card
Warranty Registration AU NZ
Please return this card to Miele
or register online at
www.miele.com.au or
www.miele.co.nz.
Title
First name
Street address
Suburb / Town
SurnameModel no.
Serial no. of machine
Store details
Email
Please tick this box if you
do not wish Miele to advise
you of further products,
services and special offers.
Postcode Date of purchase
Miele Australia Pty. Ltd.
REPLY PAID 381
FERNTREE GULLY VIC 3156
Australia
Info - Coupon
Please send me the following information free of
charge and without obligation.
(Tick the items you are interested in):
Miele laundry care
Miele dishwashers
Miele vacuum cleaners
Miele cooking appliances (ovens, microwave ovens,
cooktops, rangehoods, warming drawers, coffee
machines)
Miele refrigeration (fridges, freezers,
wine conditioners)
Miele-Professional for commercial use:
Washing, drying and ironing in commercial laundries
Dishwashing in hotels, restaurants and other catering
establishments
Disinfecting and cleaning in hospitals, clinics,
laboratories and surgeries
11
What Does This Warranty Cover?
Miele Inc., a Delaware corporation (hereinafter “Miele”), warrants to the original purchaser (the “Miele Customer”)
of the Miele product (the “Miele Product”), who purchased the appliance from a distributor, dealer, manufacturers
representative, or other seller who has been authorized by Miele (“Authorized Miele Dealer”), that this Miele Product,
including any of its original accessories, is free of defects in material and workmanship, subject to the terms and
conditions set forth herein. This Limited Warranty covers parts and labor, except as set forth in this Limited Warranty.
Where Is This Limited Warranty Valid?
This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America (“U.S.”) or
Puerto Rico, or if the Miele Product is a Miele Marine appliance and was installed on board a vessel before it left the
U.S. or Puerto Rico.
What Is Required to Request Warranty Service?
Verification of the purchase date and of the authorized installation shall be required before warranty service is
performed.
When Does The Limited Warranty Expire?
Residential Miele Products Used Exclusively for Household/Personal Purposes:
One (1) Year Limited Warranty – Any warranty claims for residential Miele Products must be received by Miele within
one (1) year from the date of purchase.
Sealed Refrigeration Systems
An additional Limited Warranty for the Sealed Refrigeration System, which includes all original compressors,
condensers, evaporators, driers, the original refrigerant and the original connecting tubing, is extended as follows:
Five (5) Year Limited Warranty – If a claim regarding a defect in material or workmanship relating to the Sealed
Refrigeration Systems used in Miele Refrigerators, Wine Coolers, and Freezers is received by Miele within five (5)
years from the date of purchase, then any warranted failures of the Sealed Refrigeration System shall be repaired
at no cost to the Miele Customer. This includes both parts and labor.
Ten (10) Year Limited Warranty – If a claim of such a defect is received at any time during the period starting on
the first day of the sixth (6
th
) year and ending on the last day of the tenth (10
th
) year after the date of purchase, this
Limited Warranty shall cover the replacement of all parts of the Sealed Refrigeration System that are found to be
defective, but shall not cover labor.
Residential Miele Products Not Used Exclusively For Household Purposes, used commercially or used in
mobile or aeronautical applications:
Six (6) Month Limited Warranty – Any warranty claims for Miele Products not used exclusively for household and
personal use, used commercially or used in a mobile or aeronautical application must be received by Miele within six
(6) months from the date of purchase.
Sealed Refrigeration Systems
An additional Limited Warranty for the Sealed Refrigeration System, which includes all original compressors,
condensers, evaporators, driers, the original refrigerant and the original connecting tubing, is extended for one (1)
year from the date of purchase.
For RemoteVision
®
Modules:
Please refer to Miele's "Limited Warranty - RemoteVision
®
Module – USA".
For CM model countertop Coffee Machines and FashionMaster
®
ironing systems
An additional Limited Warranty covering Parts & Labor of one (1) year (2 years total) applies to all CM model (CMxxxx)
countertop coffee machines and FashionMaster
®
ironing systems which are used non-commercially and exclusively
for Household/Personal purposes, and have been registered with Miele, Inc.
How To Register
Miele Products may be registered online at http://www.mieleusa.com or by filling out a Limited Warranty Card and
mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540.
What If Repair Is Impossible?
If Miele determines that the warranted repair of any Miele Product is impossible, the Miele Product shall, at Miele’s
discretion, either be replaced or refunded.
LIMITED WARRANTY - RESIDENTIAL APPLIANCES USA
12
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Miele Product
or any of its parts and accessories which have been performed by service centers or repairmen not authorized
by Miele; damage or defects caused by negligence, improper installation, accident, abuse, misuse, power
interruptions, power surges, floods, natural disasters, or force majeure; or improper maintenance of the Miele
Product or its parts or accessories.
Direct, indirect or consequential damages, losses or other costs and expenses resulting from any spoilage of
any items stored in a Miele refrigeration system, including refrigerators, wine coolers and freezers, whether they
be food, medicine, or otherwise, or damage to or destruction or loss of clothing or other textiles, dishes, china,
flatware or other items placed in a Miele Product.
Ordinary wear and tear.
Consumable items such as water filter cartridges.
Vacuum cleaners.
Miele Products covered by third party “Extended Warranties”, which are sold separately by dealers, distributors or
other third parties.
Freight or shipping charges for sending an appliance to a Miele Repair Center.
Exclusion Of Other Warranties
Any express or implied warranties with respect to the Miele Product are limited in their duration to the term of the
Limited Warranty provided herein, including without limitation any warranty of merchantability or fitness for a particular
purpose.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special, incidental,
consequential, punitive or exemplary loss or damage, including as a result of food spoilage or damage to or
destruction or loss of clothing or other textiles, dishes, china, flatware or other items placed in a Miele Product or
other consequences of any defect in materials or workmanship (including loss or damage to property, personal injury
or death), whether based on breach of contract, tort, strict or product liability, or any other legal theory.
Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he or she must submit a claim in writing to Miele’s
Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice
must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which
the Miele Product was purchased, the Authorized Miele Servicer Provider who performed the warranty service, the
purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.
Miele is committed to review each such notice promptly and thoroughly and to respond to the Miele Customer in
order to settle such dispute. Any decision is not binding. The Miele Customer is free initiate an action or proceeding;
however, under federal law, no such lawsuit may be initiated unless and until the dispute settlement procedures
outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws of the
State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New
Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney’s fees,
from the Miele Customer.
Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other
rights, which may vary, from state to state.
Extended Limited Warranty
In addition to this Warranty, Miele Residential Customers can purchase an extended limited warranty for their
household appliances, subject to the terms set forth on Miele’s website. For more information, please visit Miele’s
website at http://www.mieleusa.com.
LIMITED WARRANTY - RESIDENTIAL APPLIANCES USA
13
How To Obtain Warranty Service For The Miele Product?
If during the relevant warranty period the Miele Customer finds the Miele Product to be defective in material or
workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty, an
authorized Miele service agent (“Authorized Miele Service Agent”) shall be dispatched to determine whether the Miele
Product is defective and, if the Miele Product is defective and covered by this Limited Warranty, shall, if possible,
repair, or make arrangements for the repair of, the Miele Product at no cost to you. This will include parts and labor.
Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or
mileage in excess of 50 miles) as appropriate.
To find your nearest service Center for CM5xxx countertop coffee machines, please call 888-277-5120, or visit our
website at www.mieleusa.com.
For service for all other products under this Limited Warranty, or for product information, please contact Miele
Technical Service at T[email protected] or by calling 800-999-1360.
February 1, 2017
©2017 Miele, Inc.
LIMITED WARRANTY - RESIDENTIAL APPLIANCES USA
14
What Does This Warranty Cover?
Miele Inc., a Delaware corporation (hereinafter "Miele"), warrants to the original purchaser (the "Miele Customer") of a
Miele Professional Washing Machine, Dryer, or Rotary Iron (hereinafter "Miele Product") who purchased the appliance
from a distributor, dealer, manufacturer's representative or other seller who has been authorized by Miele ("Authorized
Miele Dealer") that the Miele Product, including any of its original accessories, is free of defects in material and
workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers the cost of parts and
labor, except as set forth in this Limited Warranty.
Where Is This Limited Warranty Valid?
This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America ("U.S."), or
Puerto Rico by an installer authorized by Miele ("Authorized Miele Installer"), for land based commercial or industrial
purposes.
What Is Required to Request Warranty Service?
Miele reserves the right to require satisfactory verification of the purchase date and of the authorized installation of the
Miele Product in question before warranty service is performed.
When Does The Limited Warranty Expire?
One (1) Year Limited Warranty Any warranty claims for Miele Products used for land based industrial or commercial
purposes, must be received by Miele within one (1) year from the date of purchase.
Drum, Drum Bearings, and Bearing Seals
An additional One (1) Year Limited Warranty (2 years total) from the date of purchase applies to the original Drum,
Drum Bearings, and Bearing Seals (parts only) of warranted Miele Products.
How To Register?
Unless registration is not required or prohibited by applicable state law, Miele Products must be registered by filling
out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540 or e-mailing it to
What If Repair Cannot Be Provided?
If Miele determines that the warranted repair of any Miele Product is impossible, Miele may in its discretion
determine to replace the product with a product of similar or equal features and functionality, or to pay a refund. If
the Miele Product has been repaired or replaced, Miele will have no further obligation or liability under this Limited
Warranty or otherwise. The total amount of the refund will in no event exceed the net purchase price of the Miele
Product paid to Miele.
In the event that Miele's Authorized Service Agent determines that it cannot service the Miele Product due to
poor accessibility or unsafe working conditions, or that it cannot restore the Miele Product to safe and working
conditions due to reasons beyond the scope of this Limited Warranty, the Miele Authorized Service Agent shall not
be required to proceed with the covered repair until the owner has remedied the applicable hazard at its cost and
to the satisfaction of the Miele Authorized Service Agent.
LIMITED WARRANTY - PROFESSIONAL LAUNDRY PRODUCTS USA
15
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
Any damage or defect to the Miele Product caused by, or resulting from,
any repair, service, conversion or alteration to it or any of its parts and accessories which have been
performed by any service center, repairman or other person or company not authorized by Miele;
improper installation, improper operation, improper maintenance, improper storage, improper connection
toelectrical, power or water supply of the Miele Product or any of its parts or accessories;
negligence, malfeasance, recklessness, accident, abuse, misuse, power interruptions, power surges, theft,
vandalism, animal or insect infestation, rust, dust, corrosion, exposure to weather conditions, floods, natural
disaster, any act of nature or any other peril originating from outside the Miele Product or any force majeure.
Miele Products installed on ships, yachts, oil rigs or used in any other Marine application.
Any loss or damage resulting from any cause other than normal use and operation of the Miele Product in
accordance with the manufacturer's specifications and the owner's manual, or any utilization of the Miele Product
that is inconsistent with either its design or the way the manufacturer intended it to be used;
Any damage to the Miele Product resulting from the use of non-genuine Miele parts or from components not
contained with the housings of the Miele Product, such as electrical wiring, water or gas piping, hoses, ductwork,
drains and the like;
Any damage or defect resulting from improper ventilation, reconfiguration or improper movement of the Miele
Product, including any failure to place the Miele Product in an area that complies with the manufacturer's
published space or environmental requirements;
Miele Products installed in cabinetry and other types of built-in applications, unless the owner makes it accessible
to the service technician; provided that Miele is not responsible for the dismantling or reinstallation of fixed
infrastructure when removing or returning repaired or replaced Miele Product(s) into a custom installation;
Any damage to or destruction or loss of clothing or other textiles, dishes, china, flatware, laboratory glassware, or
other items placed in a Miele Product;
Ordinary wear and tear;
Any damage to, or loss or replacement of, any consumable items, such as water filter cartridges;
Any damage to the Miele Product or its accessories caused by corrosive solvents, chemicals, or soils;
Any discoloration, stain, scratch, dent or other cosmetic imperfection that does not affect the function or efficacy
of the Miele Product;
Any loss of profits or revenues, billable time or other income sources as a result of slowness, stoppage,
downtime, malfunction or any other defect, or non-availability during maintenance or repair, or unavailability of
spare or replacement parts;
Cleaning, preventive maintenance or customer education;
Any Miele Product, the serial numbers of which were removed, altered or otherwise compromised; and
Miele Products covered by third party "Extended Warranties" or other separate third party warranty agreements or
arrangements, which are sold separately by dealers, distributors or other third parties.
Exclusion Of Other Warranties
ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE MIELE PRODUCT SHALL BE LIMITED IN THEIR
DURATION TO THE TERM OF THE LIMITED WARRANTY PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
MIELE SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR
SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, LIABILITY OR DAMAGE, INCLUDING
ANY CLAIM FOR LOSS OF PROFIT, ANY CLAIM FOR ATTORNEYS' OR OTHER PROFESSIONALS' FEES AND
EXPENSES, OR OTHER CONSEQUENCES OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS
OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT,
TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
LIMITED WARRANTY - PROFESSIONAL LAUNDRY PRODUCTS USA
16
Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he, she or it must submit a claim in writing to Miele's
Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice
must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which
the Miele Product was purchased, the Authorized Miele Service Provider who performed the warranty service, the
purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.
Miele is committed to review each such notice thoroughly and in a timely manner, and to respond to the Miele
Customer in order to settle any such dispute. Any decision shall not be binding. The Miele Customer shall be free to
initiate an action or proceeding; however, no such lawsuit may be initiated unless and until the dispute settlement
procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws
of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County,
New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney's
fees, from the Miele Customer.
Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other
rights, which may vary, from state to state.
How To Obtain Warranty Service For a Miele Professional Products?
If during the relevant warranty period the Miele Customer finds a Miele Professional Product to be defective in material
or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty,
an authorized Miele service agent ("Authorized Miele Service Agent") shall determine whether the Miele Product is
defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries,
plane trips or mileage in excess of 50 miles) as appropriate.
For service under this Limited Warranty or for product information, please contact Miele Professional Service at
Pr[email protected] or by calling 800-991-9380.
December 1, 2013
©2013 Miele, Inc.
LIMITED WARRANTY - PROFESSIONAL LAUNDRY PRODUCTS USA
17
What Does This Warranty Cover?
Miele Inc., a Delaware corporation (hereinafter "Miele"), warrants to the original purchaser (the "Miele Customer") of
a Miele Professional Labwasher, Disinfector, Dishwasher, or Laundry Product (of less than 10kg advertised capacity)
(hereinafter "Miele Product") who purchased the appliance from a distributor, dealer, manufacturer's representative
or other seller who has been authorized by Miele ("Authorized Miele Dealer") that the Miele Product, including any of
its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth
herein. This Limited Warranty covers the cost of parts and labor, except as set forth in this Limited Warranty.
Where Is This Limited Warranty Valid?
This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America ("U.S.") or
Puerto Rico by an installer authorized by Miele ("Authorized Miele Installer"), or if the Miele Product was marketed as
a Miele Marine appliance and installed on board a vessel, before it left the U.S. or Puerto Rico.
What Is Required to Request Warranty Service?
Miele reserves the right to require satisfactory verification of the purchase date and of the authorized installation of the
Miele Product in question before warranty service is performed.
When Does The Limited Warranty Expire?
Professional Miele Products Used Exclusively for Household/Personal Purposes:
One (1) Year or Two (2) Year Limited Warranty – Any warranty claims for Professional Miele Products used for
household purposes must be in writing and received by Miele within one (1) year from the date of installation, or eighteen
(18) months from the date of purchase, whichever is later. If the Professional Miele Product was properly installed for use
in a household by an Authorized Miele Installer and properly registered with Miele, this Limited Warranty will be extended
for one (1) additional year from the date of installation.
Professional Miele Products Designed and Used For Other Industrial, Marine or Commercial Purposes:
One (1) Year Limited Warranty Any warranty claims for Professional Miele Products used for industrial, commercial
or other purposes must be received by Miele within one (1) year from the date of installation, or eighteen (18) months
from the date of purchase, whichever is later.
How To Register?
Unless registration is not required or prohibited by applicable state law, Miele Products must be registered by filling
out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540 or e-mailing it to
What If Repair Cannot Be Provided?
If Miele determines that the warranted repair of any Miele Product is impossible, Miele may in its discretion
determine to replace the product with a product of similar or equal features and functionality, or to pay a refund. If
the Miele Product has been repaired or replaced, Miele will have no further obligation or liability under this Limited
Warranty or otherwise. The total amount of the refund will in no event exceed the net purchase price of the Miele
Product paid to Miele.
In the event that Miele's Authorized Service Agent determines that it cannot service the Miele Product due to
poor accessibility or unsafe working conditions, or that it cannot restore the Miele Product to safe and working
conditions due to reasons beyond the scope of this Limited Warranty, the Miele Authorized Service Agent shall not
be required to proceed with the covered repair until the owner has remedied the applicable hazard at its cost and
to the satisfaction of the Miele Authorized Service Agent.
LIMITED WARRANTY - PROFESSIONAL LABWASHERS, DISINFECTORS, DISHWASHERS USA
18
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover:
Any damage or defect to the Miele Product caused by, or resulting from,
any repair, service, conversion or alteration to it or any of its parts and accessories which have been
performed by any service center, repairman or other person or company not authorized by Miele;
improper installation, improper operation, improper maintenance, improper storage, improper connection to
electrical, power or water supply of the Miele Product or any of its parts or accessories;
negligence, malfeasance, recklessness, accident, abuse, misuse, power interruptions, power surges, theft,
vandalism, animal or insect infestation, rust, dust, corrosion, exposure to weather conditions, floods, natural
disaster, any act of nature or any other peril originating from outside the Miele Product or any force majeure.
Any loss or damage resulting from any cause other than normal use and operation of the Miele Product in
accordance with the manufacturer's specifications and the owner's manual, or any utilization of the Miele Product
that is inconsistent with either its design or the way the manufacturer intended it to be used;
Any damage to Miele products used in mobile (other than marine) or aeronautical purposes;
Any damage to the Miele Product resulting from the use of non-genuine Miele parts or from components not
contained with the housings of the Miele Product, such as electrical wiring, water or gas piping, hoses, ductwork,
drains and the like;
Any damage or defect resulting from improper ventilation, reconfiguration or improper movement of the Miele
Product, including any failure to place the Miele Product in an area that complies with the manufacturer's
published space or environmental requirements;
Miele Products installed in cabinetry and other types of built-in applications, unless the owner makes it accessible
to the service technician; provided that Miele is not responsible for the dismantling or reinstallation of fixed
infrastructure when removing or returning repaired or replaced Miele Product(s) into a custom installation;
Any damage to or destruction or loss of clothing or other textiles, dishes, china, flatware, laboratory glassware, or
other items placed in a Miele Product;
Ordinary wear and tear;
Any damage to, or loss or replacement of, any consumable items, such as water filter cartridges;
Any damage to the Miele Product or its accessories caused by corrosive solvents, chemicals, or soils;
Any discoloration, stain, scratch, dent or other cosmetic imperfection that does not affect the function or efficacy
of the Miele Product;
Any loss of profits or revenues, billable time or other income sources as a result of slowness, stoppage,
downtime, malfunction or any other defect, or non-availability during maintenance or repair, or unavailability of
spare or replacement parts;
Cleaning, preventive maintenance or customer education;
Any Miele Product, the serial numbers of which were removed, altered or otherwise compromised; and
Miele Products covered by third party "Extended Warranties" or other separate third party warranty agreements or
arrangements, which are sold separately by dealers, distributors or other third parties.
Exclusion Of Other Warranties
ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE MIELE PRODUCT SHALL BE LIMITED IN THEIR
DURATION TO THE TERM OF THE LIMITED WARRANTY PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
MIELE SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR
SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, LIABILITY OR DAMAGE, INCLUDING
ANY CLAIM FOR LOSS OF PROFIT, ANY CLAIM FOR ATTORNEYS' OR OTHER PROFESSIONALS' FEES AND
EXPENSES, OR OTHER CONSEQUENCES OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS
OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT,
TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
LIMITED WARRANTY - PROFESSIONAL LABWASHERS, DISINFECTORS, DISHWASHERS USA
19
Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he, she or it must submit a claim in writing to Miele's
Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice
must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which
the Miele Product was purchased, the Authorized Miele Service Provider who performed the warranty service, the
purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.
Miele is committed to review each such notice thoroughly and in a timely manner, and to respond to the Miele
Customer in order to settle any such dispute. Any decision shall not be binding. The Miele Customer shall be free to
initiate an action or proceeding; however, no such lawsuit may be initiated unless and until the dispute settlement
procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws
of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County,
New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney's
fees, from the Miele Customer.
Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other
rights, which may vary, from state to state.
How To Obtain Warranty Service For a Miele Professional Products?
If during the relevant warranty period the Miele Customer finds a Miele Professional Product to be defective in material
or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty,
an authorized Miele service agent ("Authorized Miele Service Agent") shall determine whether the Miele Product is
defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries,
plane trips or mileage in excess of 50 miles) as appropriate.
For service under this Limited Warranty or for product information, please contact Miele Professional Service at
Pr[email protected] or by calling 800-991-9380.
December 1, 2013
©2013 Miele, Inc.
LIMITED WARRANTY - PROFESSIONAL LABWASHERS, DISINFECTORS, DISHWASHERS USA
20
What This Warranty Covers And For What Period The Coverage Extends
Miele, Inc. (hereinafter "Miele") warrants to the original purchaser of this product, living in the United States of
America, who purchased their vacuum from a Miele Authorized Distributor or Dealer:
a. That this product, including all of its Miele authorized parts is free of defects in material and workmanship.
b. That this product, if found to be defective within the stated warranty period, will be repaired free of charge to the
consumer (both parts and labor) by an authorized Miele service agent.
c. The warranty period for all vacuum cleaners, except those models specified below and the Scout RX1, and all
accessories, excluding vacuum cleaner motors, power head motors, and vacuum cleaner casings (body), is one
(1) year from the date of purchase.
d. The warranty period of the Scout RX1 is two (2) years from the date of purchase for the complete vacuum, except
for the battery, which will be warranted for one (1) year from the date of purchase.
e. The warranty period for the following specified models is five (5) years from the date of purchase.
Model Model Model Model
Complete C3 HomeCare Complete C3 Brilliant Compact C1 HomeCare Classic C1 HomeCare (HEPA)
Complete C3 HomeCare
+
Dynamic U1 HomeCare Compact C2 Homecare
f. The warranty period for vacuum motors, power head motors, and the structural integrity of all vacuum cleaner
casings (bodies), except for those models specified above and the Scout RX1, is seven (7) years from the date of
purchase against defects in material and workmanship.
g. The warranty period for vacuum motors, power head motors, and the structural integrity of all vacuum cleaner
casings (bodies), for those models specified above, is ten(10) years from the date of purchase against defects in
material and workmanship.
Commercial Use
Vacuum cleaners other than the Scout RX1 used for commercial purposes, except for their motors, will be warranted
for a period of six (6) months from the date of purchase. The motors of commercially used upright vacuums will be
warranted for one (1) year and the motors of all other commercially used vacuum cleaners, except for the Scout RX1
will be warranted for two (2) years. There is no warranty for the Scout RX1 used for commercial purposes. Thereafter
this Limited Warranty shall be null and void.
This warranty only applies while the product remains within the United States, and shall be null and void in any other
US territories, possessions, or foreign countries.
What is not covered by this Warranty
This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the
product or any of its parts or accessories which have been performed by service centers or repairmen not authorized
by Miele, or damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage or
maintenance of the product, its parts or accessories. Ordinary wear and tear or cosmetic damage (scuffs, scratches,
gouges, dents, etc.) shall not be considered a defect in materials or workmanship.
Exclusion of Other Warranties
Except for the limited warranty provided herein, Miele disclaims any and all other express warranties with respect to
the product. Any warranty of merchantability or fitness for a particular purpose is limited in its duration to the term of
the limited warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you.
Limitation of Liability for Special, Incidental or Consequential Damages
Miele will assume no liability, or other obligation with respect to any personal injury or property damage resulting
from the use of a vacuum cleaner, or its accessories, replacement parts, etc., which has not been purchased from,
or serviced by an Authorized Miele Dealer. Any purchaser who obtains a vacuum cleaner, accessories, replacement
parts, etc., from someone other than an Authorized Miele dealer proceeds at their own risk.
Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special incidental,
consequential or other damages, whether based on breach of contract, tort, strict or product liability, or any other
legal theory.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
may not apply to you.
Special State Laws
This Limited Warranty gives you specific legal rights; you may have other rights, which vary, from state to state.
Service
For service under this Limited Warranty, or for information you may need about the product, please contact Miele at
the US address listed on the back of this booklet, or visit us at www.mieleusa.com.
Authorized Miele Dealers
For service under this Limited Warranty, or to find an Authorized Miele Dealer in your area, please visit us at www.
mieleusa.com.
Effective Date: February 1, 2017
©2017 Miele, Inc.
LIMITED WARRANTY - VACUUM CLEANERS USA
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Miele 28700037USA Guarantee Book

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