Frequently asked questions
Below are the questions most frequently asked about
the baby monitor. If you cannot find the answer to your
question, visit our website at www.vtechphones.com,
or contact 1 (800) 595-9511 for customer service.
Why doesn’t
the POWER
light on the
baby unit turn
on when I
switch on the
units?
Perhaps the baby unit is not
connected to the power supply.
Connect the baby unit to power
supply. The baby unit turns on.
Why doesn’t
the POWER
/ LINK light
on the parent
unit turn on
when I switch
on the units?
Perhaps the battery of the parent
unit is empty and the parent unit is
not connected to power supply.
Connect the parent unit to power
supply; or insert two new AAA
alkaline batteries into the parent
unit. The parent unit turns on and
establishes connection with the
baby unit.
Why does the
baby monitor
not respond
normally?
Try the following (in the order
listed) for common cure:
1. Make sure that both baby
unit and parent unit are on.
Disconnect the power from the
baby unit and the parent unit.
2. Remove the batteries from the
parent unit.
3. Connect the baby unit to the
power supply again. The baby unit
turns on.
4. Connect the parent unit to the
power supply again; or insert
two new AAA alkaline batteries.
The parent unit turns on.
5. Wait for the parent unit to
synchronize with the baby unit.
Allow up to one minute for this
to take place.
6. Press or to adjust the
speaker volume on the parent
unit.
Why does the
baby monitor
produce a
high-pitched
noise?
The units may be too close to
each other. Make sure the parent
unit and the baby unit at least 1
meter / 3 feet away from each
other.
Why don’t I
hear a sound/
Why can’t I
hear my baby
cry?
Make sure that both baby unit and
parent unit are on. If you see the
visual sound indicators light up,
but there is no sound, then you
may have muted the volume or
set it to a lower level. Adjust the
volume to a higher level.
If the visual sound indicators do
not light up, and you cannot hear
any sound, it is because the baby
sound is too low for the baby unit
to detect. This is normal. Place the
baby unit at least 3 feet / 1 meter
away from your baby.
Why does the
parent unit
beep?
The parent unit beeps three times
every 30 seconds when the baby
unit is out of range. Move the
parent unit closer to the baby unit
(but not less than 3 feet / 1 meter).
If the parent unit is powered by
batteries, the parent unit beeps
twice every 10 minutes and the
LOW BATTERY light flashes in red
when the battery is low. Replace
with two new AAA alkaline batteries.
Why does
the parent
unit LOW
BATTERY
light flash?
If the parent unit is powered by
batteries, the parent unit beeps
twice every 10 minutes and the
LOW BATTERY light flashes in red
when the battery is low. Replace
with two new AAA alkaline
batteries, or remove the batteries,
and connect the parent unit to the
power supply.
Why can’t I
establish a
connection?
Why is the
connection
lost every now
and then?
Why are
there sound
interruptions?
The baby unit may be out of range.
Move the parent unit closer to the
baby unit (but not less than 3 feet
/ 1 meter).
Other electronic products may
cause interference with your baby
monitor. Try installing your baby
monitor as far away from these
electronic devices as possible.
How come
the battery
backup power
depleted so
quickly?
Alkaline batteries are
recommended. If you use other
kind of batteries, the performance
of the baby monitor varies.
This is an AC powered baby
monitor. The two AAA alkaline
batteries are for backup power
use, and there is no battery
recharging from the parent unit.
Do not mix old and new batteries.
Do not mix alkaline, standard
(Carbon-Zinc) or rechargeable (Ni-
Cad, Ni-Mh, etc) batteries.
Important safety instructions
When using your equipment, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock and
injury, including the following:
1. Follow all warnings and instructions marked on
the product.
2. Adult setup is required.
3. This product is intended as an aid. It is not
a substitute for responsible and proper adult
supervision and should not be used as such.
4. This product is not intended for use as a medical
monitor.
5. Do not use this product near water. For example,
do not use it next to a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in
a wet basement or shower.
6. CAUTION: Use only alkaline batteries (not
included). There may be a risk of explosion if a
wrong type of battery is used for the parent unit.
Do not dispose of batteries in a fire. They may
explode. Check with local codes for possible
special disposal instructions.
7. Use only the adapters included with this product.
Incorrect adapter polarity or voltage can
seriously damage the product.
Baby unit power adapter:
Input: 100-120V AC 60Hz Output: 6V DC 400mA
Parent unit power adapter:
Input: 100-120V AC 60Hz Output: 6V DC 400mA
8. The power adapters are intended to be correctly
oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place
if it is plugged into a ceiling, under-the-table or
cabinet outlet.
9. Unplug this product from the wall outlet before
cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
10. Unplug the power cords before replacing
batteries.
11. Do not cut off the power adapters to replace
them with other plugs, as this causes a
hazardous situation.
12. Do not allow anything to rest on the power cords.
Do not install this product where the cords may
be walked on or crimped.
13. This product should be operated only from the
type of power source indicated on the marking
label. If you are not sure of the type of power
supply in your home, consult your dealer or local
power company.
14. Do not overload wall outlets or use an extension
cord.
15. Do not place this product on an unstable table,
shelf, stand or other unstable surfaces.
16. This product should not be placed in any area
where proper ventilation is not provided. Slots
and openings in the back or bottom of this
product are provided for ventilation. To protect
them from overheating, these openings must
not be blocked by placing the product on a soft
surface such as a bed, sofa or rug. This product
should never be placed near or over a radiator or
heat register.
17. Never push objects of any kind into this product
through the slots because they may touch
dangerous voltage points or create a short
circuit. Never spill liquid of any kind on the
product.
18. To prevent fire or shock hazard, do not expose
this product to water or any type of moisture.
19. To reduce the risk of electric shock, do not
disassemble this product, but take it to an
authorized service facility. Opening or removing
parts of the product other than specified
access doors may expose you to dangerous
voltages or other risks. Incorrect reassembling
can cause electric shock when the product is
subsequently used.
20. You should test the sound reception every
time you turn on the units or move one of the
components.
21. Periodically examine all components for
damage.
22. Be aware of possible loss of privacy while using
public airwaves. Conversations may be picked
up by other nursery monitors, cordless phones,
scanners, etc.
23. Children should be supervised to ensure that
they do not play with the product.
24. The product is not intended for use by persons
(including children) with reduced physical,
sensory or mental capabilities, or lack of
experience and knowledge, unless they have
been given supervision or instruction concerning
use of the appliance by a person responsible for
their safety.
SAVE THESE INSTRUCTIONS
Cautions
1. Use and store the product at a temperature
between 32oF and 104oF.
2. Do not expose the product to extreme cold, heat
or direct sunlight. Do not put the product close to
a heating source.
3. Batteries should not be exposed to excessive
heat such as bright sunshine or fire.
4. Make sure the baby unit and the adapter cord
are always out of reach of the baby, at least 3
feet (1 meter) away from the baby or crib, to
avoid a possible strangulation hazard.
5. Never place the baby unit(s) inside the baby’s crib
or playpen. Never cover the baby unit(s) or parent
unit with anything such as a towel or a blanket.
6. Never cover the baby unit or parent unit(s) with
anything such as a towel or a blanket.
7. Other electronic products may cause
interference with your baby monitor. Try
installing your baby monitor as far away from
these electronic devices as possible: wireless
routers, radios, cellular telephones, intercoms,
room monitors, televisions, personal computers,
kitchen appliances and cordless telephones.
Precautions for users of implanted cardiac
pacemakers
Cardiac pacemakers (applies only to digital cordless
devices):
Wireless Technology Research, LLC (WTR), an
independent research entity, led a multidisciplinary
evaluation of the interference between portable
wireless devices and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug
Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless devices at least six inches
from the pacemaker.
• Should NOT place wireless devices directly over
the pacemaker, such as in a breast pocket, when
it is turned ON.
WTR’s evaluation did not identify any risk to
bystanders with pacemakers from other persons
using wireless devices.
Electromagnetic fields (EMF)
This VTech product complies with all standards
regarding electromagnetic fields (EMF). If handled
properly and according to the instructions in this
user’s manual, the product is safe to be used based
on scientific evidence available today.
FCC and IC regulations
FCC Part 15
This equipment has been tested and found to comply
with the requirements for a Class B digital device
under Part 15 of the Federal Communications
Commission (FCC) rules. These requirements are
intended to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However,
there is no guarantee that interference will not occur
in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Changes or modifications to this equipment not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
To ensure safety of users, the FCC has established
criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander
according to the intended usage of the product. This
product has been tested and found to comply with
the FCC criteria. The baby unit shall be installed
and used such that parts of all persons’ body are
maintained at a distance of approximately 20 cm (8
inches) or more.
This Class B digital apparatus complies with
Canadian requirement:
CAN ICES-3 (B)/NMB-3(B)
For body worn operation, this parent unit has been
tested and meets the FCC RF exposure guidelines
when used with the accessories supplied or
designated for this product. Use of other accessories
may not ensure compliance with FCC RF exposure
guidelines.
Industry Canada
This device complies with Industry Canada
licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference
received, and (2) this device must accept any
interference received, including interference that may
cause undesired operation.
Privacy of communications may not be ensured
when using this product.
The term ‘’IC:‘’ before the certification/registration
number only signifies that the Industry Canada
technical specifications were met.
This product meets the applicable Industry Canada
technical specifications.
RF radiation exposure statement
The baby unit complies with FCC RF radiation
exposure limits set forth for an uncontrolled
environment. The baby unit should be installed
and operated with a minimum distance of 20 cm
(8 inches) between the baby unit and all persons’
body. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This equipment complies also with Industry Canada
RSS-102 with respect to Canada’s Health Code 6 for
Exposure of Humans to RF Fields.
For cETL compliance only
Mesures de sécurité importantes
Lorsque vous utilisez votre appareil, vous devriez
toujours suivre certaines mesures de précaution
de base afin de réduire les risques d’incendie,
d’électrocution et de blessures corporelles, dont
ceux qui suivent :
1. Observez toutes les instructions et mises en
garde inscrites sur l’appareil.
2. L’installation par un adulte est requise.
3. Ce produit a été conçu pour être un dispositif
d’appoint seulement. Il n’est pas le remplacement
d’une supervision responsable et adéquate par un
adulte et ne devrait pas être utilisé comme telle.
4. Ce produit n’est pas conçu pour être utilisé en
tant que moniteur médical.
5. N’utilisez pas cet appareil près de l’eau ni de
toute autre source d’humidité, par exemple, près
d’une baignoire, cuve à lessive, évier de cuisine,
dans un sous-sol humide ni près d’une piscine,
dans un soussol humide ou une douche.
6. MISE EN GARDE : Il peut y avoir un risque
d’explosion si vous utilisez le mauvais type de
bloc-piles pour l’unité du parent. N’incinérez pas
les piles. Celles-ci risqueraient d’exploser.
7. N’utilisez que les adaptateurs inclus avec ce
produit. L’utilisation d’un adaptateur dont la
polarité ou la tension serait inadéquate risque
d’endommager sérieusement le produit et mettre
votre sécurité en péril.
Adaptateur de l’unité du bébé :
Entrée 100-120V CA 60 Hz; Sortie : 6V CC
400 mA
Adaptateur de l’unité du parent :
Entrée 100-120V CA 60 Hz; Sortie : 6V CC
400 mA
8. Lorsqu’ils sont branchés dans une prise de
courant, les adaptateurs secteur ont été conçus
pour être orientés correctement, soit à la
verticale ou au plancher. Les broches n’ont pas
été conçues pour supporter le poids du bloc
d’alimentation et le maintenir en place si celuici
est branché dans une prise au plafond, sous une
table ou dans un meuble.
9. Débranchez ce produit de la prise de courant
avant de procéder au nettoyage. N’utilisez pas de
nettoyants en aérosols. Utilisez un chiffon humide
pour le nettoyer.
10. Débranchez les cordons d’alimentation avant de
remplacer le bloc-piles.
11. Ne coupez pas les cordons d’alimentation pour
remplacer les fiches, car ceci peut présenter un
danger potentiel.
12. Ne laissez aucun objet reposer ni appuyer sur
le cordon d’alimentation. N’installez pas cet
appareil dans un endroit où l’on risque d’écraser
le cordon d’alimentation ou de le piétiner.
13. Ne faites fonctionner cet appareil qu’avec le type
d’alimentation indiqué sur l’étiquette. Si vous
ne connaissez pas le type d’alimentation que
vous possédez à votre domicile, consultez votre
marchand ou votre compagnie locale d’électricité.
14. Ne surchargez pas les prises de courant
murales ni les rallonges électriques.
15. Ne placez pas cet appareil sur un chariot,
meuble, trépied, support de montage ni table
chancelants.
16. Les trous et ouvertures du boîtier, situés à
l’arrière de l’appareil ou sous celui-ci, servent à
aérer l’appareil. Pour l’empêcher de surchauffer,
ne bloquez sous aucun prétexte ces ouvertures
et n’empêchez pas l’aération adéquate de
l’appareil en le plaçant sur un lit, divan, tapis ou
toute autre surface similaire. De même, ne le
positionnez pas à proximité ni au-dessus d’une
source de chaleur ou d’un calorifère. De plus, ne
placez pas l’appareil dans un endroit avant de
vous assurer qu’il y ait une bonne circulation d’air.
17. N’enfoncez jamais d’objets à travers les
ouvertures de cet appareil, car ils pourraient
entrer en contact avec des points de tension
dangereux ou causer des courts-circuits qui
peuvent dégénérer en incendies ou en risques
d’électrocution. Ne renversez jamais de liquide
dans ce produit.
18. Afin de prévenir les risques d’incendies,
n’exposez pas ce produit à l’eau ou à l’humidité.
19. Afin de réduire les risques d’électrocution, ne
démontez pas cet appareil, mais apportez-le
dans un centre de service autorisé. L’ouverture
du boîtier ou le retrait de toutes pièces que
contient cet appareil, à l’exception de l’accès
autorisé à certaines portes ou ouvertures,
risque de vous exposer à des points de tension
dangereux ou d’autres dangers. Un remontage
incorrect peut par la suite présenter des risques
d’électrocution.
20. Vous devriez tester la réception chaque fois que
vous mettez l’appareil en fonction.
21. Examinez les composantes afin de vérifier si
celles-ci ne sont pas endommagées.
22. Soyez avisé de la perte de la confidentialité
lorsque vous utilisez les ondes publiques. Les
conversations peuvent être entendues par
d’autres moniteurs de bébé, des téléphones
sans fil, des scanneurs, etc.
23. Les enfants devraient être supervisés afin de
vous assurer qu’ils ne jouent pas avec l’appareil.
24. Le produit n’est pas conçu pour être utilisé
par des personnes (incluant des enfants) aux
capacités physiques, sensorielles ou mentales
réduites ou qui manquent d’expérience et de
connaissances, à moins qu’on leur ait donné
suffisamment de supervision ou d’instructions
relativement à l’utilisation de l’appareil par une
personne responsable de leur sécurité.
CONSERVEZ CES INSTRUCTIONS
Mises en garde
1. Utilisez et entreposez le produit à une
température entre 0˚ C (32˚F) et 40˚C (104˚ F).
2. N’exposez pas cet appareil à des froids ou des
chaleurs extrêmes, ainsi qu’à la lumière directe
du soleil. Ne l’installez pas près d’une source de
chauffage.
3. Le bloc-piles ne doit pas être exposé à la chaleur
excessive telle que la lumière du soleil ou au feu.
4. Assurez-vous que le moniteur et le cordon
de l’adaptateur sont toujours hors de portée
des enfants, à au moins 1 mètre (3 pieds) de
l’enfant ou du berceau, pour éviter tout risque de
strangulation.
5. Ne jamais placer le moniteur à l’intérieur du
berceau ou du parc de bébé. Ne jamais couvrir
le moniteur ou l’unité (s) portative avec un article
tel une serviette ou une couverture.
6. D’autres équipements électroniques peuvent
produire des interférences sur votre moniteur
vidéo et audio. Tentez d’installer votre
moniteur vidéo ou audio à l’écart des appareils
électroniques tels que des routeurs sans fil,
radios, téléphones cellulaires, interphones,
moniteurs, téléphones, ordinateurs personnels,
électroménagers et téléphones sans fil.
Stimulateurs cardiaques implantés dans
l’organisme
Les simulateurs cardiaques (ne s’applique qu’aux
dispositifs numériques sans fil) :
L’organisme ‘Wireless Technology Research, LLC
(WTR)’, une firme de recherche indépendante,
a mené une évaluation pluridisciplinaire des
interférences entre les téléphones sans fil portatifs
et les stimulateurs cardiaques implantés dans
l’organisme. Appuyée par l’Administration des
aliments et drogues (FDA) des États-Unis, la firme
WTR recommande aux médecins:
Avis aux détenteurs de stimulateurs
cardiaques
• Vous devriez maintenir les dispositifs sans fil à au
moins six pouces du simulateur cardiaque.
• Ils ne doivent PAS placer le téléphone sans fil
directement sur le stimulateur cardiaque, tel que
dans une poche de chemise, lorsque celui-ci est
en marche.
L’étude effectuée par l’organisme WRS n’a pas
identifié de risque pour les détenteurs de simulateurs
cardiaques causés par les gens qui utilisent
dispositifs sans fil à proximité de ceux-ci.
Champs électromagnétiques (EMF)
Ce produit de VTech est conforme à toutes
les normes se rapportant aux champs
électromagnétiques (EMF) standard. Si vous le
manipulez correctement en suivant les instructions
de ce guide, son utilisation sera sécuritaire pendant
de nombreuses années, selon les meilleures
évidences scientifiques dont nous disposons
aujourd’hui.
aujourd’hui.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to
the holder of a valid proof of purchase (“Consumer”
or “you”) that the Product and all accessories
provided in the sales package (“Product”) are
free from defects in material and workmanship,
pursuant to the following terms and conditions,
when installed and used normally and in accordance
with the Product operating instructions. This limited
warranty extends only to the Consumer for Products
purchased and used in the United States of America
and Canada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
During the limited warranty period, VTech’s
authorized service representative will repair
or replace at VTech’s option, without charge,
a Materially Defective Product. If we repair
the Product, we may use new or refurbished
replacement parts. If we choose to replace the
Product, we may replace it with a new or refurbished
Product of the same or similar design. We will
retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s
option, is your exclusive remedy. VTech will return
the repaired or replacement Products to you in
working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends
for ONE (1) YEAR from the date of purchase. If
VTech repairs or replaces a Materially Defective
Product under the terms of this limited warranty,
this limited warranty also applies to the repaired
or replacement Product for a period of either (a)
90 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining
on the original one-year warranty; whichever is
longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse,
accident, shipping or other physical damage,
improper installation, abnormal operation or
handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair,
alteration or modification by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced
is caused by signal conditions, network reliability,
or cable or antenna systems; or
4. Product to the extent that the problem is caused
by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product
serial number plates or electronic serial numbers
have been removed, altered or rendered illegible;
or
6. Product purchased, used, serviced, or shipped for
repair from outside the United States of America
or Canada, or used for commercial or institutional
purposes (including but not limited to Products
used for rental purposes); or
7. Product returned without a valid proof of purchase
(see item 2 in the next column); or
8. Charges for installation or set up, adjustment of
customer controls, and installation or repair of
systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit
our website at www.vtechphones.com or
call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the
user’s manual - a check of the Product’s controls
and features may save you a service call.
Except as provided by applicable law, you assume
the risk of loss or damage during transit and
transportation and are responsible for delivery or
handling charges incurred in the transport of the
Product(s) to the service location. VTech will return
repaired or replaced Product under this limited
warranty. Transportation, delivery or handling
charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product
failure is not covered by this limited warranty, or proof
of purchase does not meet the terms of this limited
warranty, VTech will notify you and will request that
you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and
return shipping costs for the repair of Products that
are not covered by this limited warranty.
What must you return with the Product to get
warranty service?
1. Return the entire original package and contents
including the Product to the VTech service
location along with a description of the malfunction
or difficulty; and
2. Include a “valid proof of purchase” (sales receipt)
identifying the Product purchased (Product model)
and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing
address, and telephone number.
Other limitations
This warranty is the complete and exclusive
agreement between you and VTech. It supersedes
all other written or oral communications related to this
Product. VTech provides no other warranties for this
Product. The warranty exclusively describes all of
VTech’s responsibilities regarding the Product. There
are no other express warranties. No one is authorized
to make modifications to this limited warranty and you
should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you
specific legal rights, and you may also have other
rights, which vary from state to state or province to
province.
Limitations: Implied warranties, including those of
fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary
use) are limited to one year from the date of purchase.
Some states/provinces do not allow limitations on
how long an implied warranty lasts, so the above
limitation may not apply to you. In no event shall
VTech be liable for any indirect, special, incidental,
consequential, or similar damages (including, but
not limited to lost profits or revenue, inability to use
the Product or other associated equipment, the cost
of substitute equipment, and claims by third parties)
resulting from the use of this Product. Some states/
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof
of purchase.
Technical specifications
Frequency
control
Crystal controlled PLL synthesizer
Transmit
frequency
Baby unit: 1921.536 - 1928.448 MHz
Parent unit: 1921.536 - 1928.448 MHz
Channels 5
Nominal
effective
range
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
Power
requirements
Baby unit adapter:
Input: 100-120V AC 60Hz
Output: 6V DC @ 400mA
Parent unit adapter:
Input: 100-120V AC 60Hz
Output: 6V DC @ 400mA
Parent unit battery:
2 X AAA alkaline batteries
Specifications are subject to change without notice.
© 2018 VTech Communications, Inc.
All rights reserved. 06/18. DM112-X_CIB_V4.0
Document order number: 91-007297-0A0 -100