Contact Information:
Please contact your Polycom Authorized Reseller for assistance.
http://www.polycom.com
Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588-2708 USA
End User License, Warranty, and Safety Notices
1725-44327-001 Rev. B1
Quick Start Guide
CX500
IP PHONE
Package Contents
Optional Accessories
The software included in this Product (including, without limitation, firmware and all
updated thereto, including any software that may be downloaded electronically via the
internet or otherwise (the “Software”) is licensed, not sold. Customer shall not reverse
compile, disassemble, or otherwise reverse engineer, embed with any other software
product, or modify in any manner with respect thereto, the software in whole or in part.
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product
will be free from defects in workmanship and materials, under normal use and service,
for one year from the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and
expense, to repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or if neither of the two foregoing options
are reasonably available, Polycom may, in its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become
the property of Polycom. Replacement products or parts may be new or reconditioned.
Polycom warrants any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides
for tracking of the package. Responsibility for loss or damage does not transfer to
Polycom until the returned item is received by Polycom. The repaired or replaced item
will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after
Polycom receives the defective product, and Polycom will retain risk of loss or damage
until the item is delivered to Customer.
EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist
or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product repair, modification or alteration.
• Unauthorized use of common carrier communication services accessed through the
product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s
control; or
• Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or
other hazards.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO
THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for information
about service agreements applicable to your product.
SOFTWARE SUPPORT. Polycom will provide support for software running on the Product if
all of the following conditions are satisfied:
• The product is under warranty or is covered by a Polycom service contract;
• The product is operating on a Polycom-approved partner platform; and
• The product software is the current major version or the next preceding major version
(software revisions are labeled as “x.y.z,” with the first two digits designating major
versions).
Requests for software support should be made through the Polycom Reseller from whom
the product was purchased.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES
FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT
(INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF
OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT
POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limitation
of implied warranties or the limitation of incidental or consequential damages for certain
products supplied to consumers, or the limitation of liability for personal injury, so the
above limitations and exclusions may be limited in their application to the customer.
When the implied warranties are not allowed to be excluded in their entirety, they will be
limited to the duration of the applicable written warranty. This warranty gives the
customer specific legal rights which may vary depending on local law.
GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed by
the laws of the State of California, U.S.A., and by the laws of the United States, excluding
their conflicts of laws principles. The United Nations Convention on Contracts for the
International Sale of Goods is hereby excluded in its entirety from application to this
Limited Warranty and Limitation of Liability. COPYRIGHT. All rights reserved under
International and pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or
translated into another language or format, in whole or part, without written consent of
Polycom, Inc.
Polycom® and the logo design are registered trademarks of Polycom, Inc. in the United
States, and various countries.
Do not remove (or allow any third party to remove) any product identification, copyright
or other notices.
The software contained within this product is protected by United States copyright laws
and international treaty provisions. Polycom, Inc., retains title and ownership of all
property rights with respect to the software within this product.
AC Power Cord
(May vary by region)
SAFETY AND REGULATORY INFORMATION. This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any
interferences received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This Polycom CX500 has been marked with the CE mark. This mark indicates compliance
with EEC directories 2006/95/EC and 2004/108/EC. A full copy of the Declaration of
Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or
modifications not expressly approved by Polycom, Inc. could void the user’s authority to
operate the equipment.
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
teleconference station network (TNV) circuits.
LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN
ports both use RJ-45 connectors.
Use caution when connecting cables.
Installation must be performed in accordance with all relevant national wiring rules.
Installation doit être exécutée conformément à tous les règlements nationaux applicable
au filage électrique.
The outlet to which this apparatus is connected must be installed near the equipment and
must always be readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] sera conforme à la norme NMB-003 du Canada.
(May be included in this package)
Connect Cables and Stand
Setup
Features
Connect the Ethernet cable as shown above. Connect the AC power
supply as shown above, if not powered via the Ethernet cable.
Follow the instructions provided on the LCD display to sign in,
configure and use the phone.
For more information, go to http://www.polycom.com/support/cx500, or
contact your system administrator.
Soft key
Volume Up/DownKeypad
Back key
LCD Display
Soft key
Home key
Menu key
Navigation keys
(Up, Down, Select)
Mute key
Speaker
Hookswitch
Reversible tab
(For wallmount
installation)
System Requirements
The following are the minimum software and hardware requirements:
• Ethernet connection
• Access to AC power or Power Over Ethernet (PoE)
• Network access to Microsoft® Lync™ Server 2010 or greater
Speaker key
(Listen only; no microphone)
Security Lock
Handset cord jack
Left Side View
AC Power connection (Optional)
Use if Power over Ethernet
(PoE) is unavailable
NOTE: To ensure adequate support, the stand must be
fully inserted into the slot on the back of the phone.
In-Call Indicator
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1
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