EN
FR
PG.31
DO NOT DISCARD
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
DANGER
IF YOU SMELL GAS:
DANGER! CARBON MONOXIDE HAZARD
WARNING!
WARNING
N415-0353 APR 04.17
APPLY SERIAL NUMBER LABEL FROM CARTON
Serial No.
XXXXXX000000
MODEL NO.
Napoleon Group of Companies
214 Bayview Dr., Barrie, Ontario, Canada L4N 4Y8
Phone: 1-705-726-4278 Fax: (705)-727-4282
www.napoleongrills.com
Customer Soluons: 1-866-820-8686 or grills@napoleonproducts.com
PATIOFLAME
OUTDOOR GAS FIREPIT
STTR1 (GPFR)
STTR2 (GPFS)
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NAPOLEON products are designed with superior components and materials, and are
assembled by trained crasmen who take great pride in their work. Every component
has been thoroughly inspected by a qualied technician before packaging and shipping
to ensure that you, the customer, receive the quality product you expect from
NAPOLEON.
NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in
material and workmanship from the date of purchase, for the following period:
Stainless steel burner assembly 5 years
Stainless steel housing 5 years
Aluminum table top and pedestal 5 years
All other parts 2 years
Accessories and bonus items are not covered by this warranty
NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided
that the purchase was made through an authorized NAPOLEON dealer and is subject to the following
condions and limitaons:
This factory warranty is non-transferable and may not be extended what-so-ever by any of our
representaves.
This limited warranty does not cover damages caused by misuse, lack of maintenance, grease
res, hosle environments, accident, alteraons, abuse or neglect and parts installed from other
manufacturers will nullify this warranty. Discoloraon to plasc parts from chemical cleaners or UV
exposure is not covered by this warranty.
This limited warranty further does not cover any scratches, dents, painted nishes, corrosion or
discoloring by heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts..
Should deterioraon of parts occur to the degree of non-performance (rusted through or burnt through)
within the duraon of the warranted coverage, a replacement part will be provided.
Aer the rst year, with respect to this President’s Limited Warranty NAPOLEON may, at its discreon,
fully discharge all obligaons with respect to this warranty by refunding to the original warranted
purchaser the wholesale price of any warranted but defecve part(s).
NAPOLEON will not be responsible for the installaon, labor or any other costs or expenses related to
the re-installaon of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provision contained in this President’s Limited Warranty NAPOLEON’s responsibility
under this warranty is dened as above and it shall not in any event extend to any incidental,
consequenal, or indirect damages.
This warranty denes the obligaon and liability of NAPOLEON with respect to the NAPOLEON gas
grill and any other warranes expressed or implied with respect to this product, its components or
accessories are excluded.
NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilies
with respect to the sale of this product.
NAPOLEON will not be responsible for: over ring, blow outs caused by environmental condions such
as strong winds, or inadequate venlaon,
Any damages to the gas grill due to weather damage, hail, rough handling, damaging chemicals or
cleaners will not be the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when
making any warranty claims from NAPOLEON.
NAPOLEON reserves the right to have its representave inspect any product or part prior to honoring
any warranty claim.
NAPOLEON shall not be liable for any transportaon charges, labor costs, or export dues.
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WARNING!
WARNING!
THIS APPLIANCE IS HOT WHEN OPERATING AND CAN CAUSE SEVERE BURNS IF CONTACTED.
• Do not operate appliance before reading and understanding operang instrucons. Failure to operate
appliance according to operang instrucons could cause re or injury.
• Risk of burns. The appliance should be turned o and cooled before servicing.
• Do not install damaged, incomplete or substute components.
• Ensure you have incorporated adequate safety measures to protect infants/toddlers from touching
hot surfaces.
• Under no circumstances should this appliance be modied.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plasc bags, these are not toys and should be kept away from children and infants.
• Do not leave appliance unaended when in use.
• For Outdoor use only.
• This appliance must not be used for cooking.
• This unit is not for use with solid fuel.
• Improper installaon, adjustment, alteraon, service, or maintenance can cause injury or property
damage. Read the installaon, operang and maintenance instrucons thoroughly before installing or
servicing this equipment.
• This appliance shall be used ONLY outdoors in a well-venlated space and shall NOT be used inside a
building, garage, or any other enclosed area.
• Cylinders must be stored outdoors in a well-venlated area out of reach of children. Disconnected
cylinders must have threaded valve plugs ghtly installed and must not be stored in a building, garage
or any other enclosed area.
• Storage of this appliance indoors is permissible only if it has been disconnected from its fuel supply
(natural gas line or LP gas cylinder).
• If it is evident there is excessive abrasion or wear, or the hose is cut, it must be replaced prior to the
appliance being put into operaon.
• Inspect the fuel supply connecon for signs of leakage (including the hose for LP models) before each
use of the appliance.
• The pressure regulator and hose assembly supplied with LP models must be used. Replacement
pressure regulators and hose assemblies must be those specied in this manual.
• The LP gas supply cylinder used with LP models must be constructed and marked in accordance with
the specicaons for LP-gas cylinders as required by the U.S. Department of Transportaon (DOT) or
the Canadian Transport Commission (CTC).
• The LP gas cylinder supply system must be arranged for vapour withdrawal.
• The LP-gas cylinder used must include a collar to protect the cylinder valve.
• When an LP model is not in use, the LP-gas must be turned o at the supply cylinder.
• To extend the life of your appliance, protect and cover it from the elements when not in use.
• This product must be installed by a licensed plumber or gas er when installed within the
commonwealth of Massachuses.
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Geng Started
1.
2. Do not destroy packaging unl the appliance has been installed and operates to your sasfacon.
3. Choose a locaon that meets the clearance to combusbles as outlined in this manual. Take into
consideraon the need for clear and easy access to the on/o valve AFTER the appliance is installed
and connected to the gas supply in order to safely turn o the burner.
4.
5. Read and follow all instrucons in this manual before installing or servicing this gas appliance.
WARNING!
This gas appliance was tested and listed to Canadian and American Naonal Standards, ANSI Z21.97-2014
/ CSA 2.41-2014 “Standard for Outdoor Decorave Gas Appliance”. When an appliance is for connecon
to a xed piping system, the installaon must conform with local codes, or in the absence of local codes,
with the Naonal Fuel Gas Code, ANSI Z223.1/NFPA 54, Internaonal Fuel Gas Code, Natural Gas and
Propane Installaon Code, CSA B149.1, or Propane Storage and Handling Code, B149.2, as applicable.
This appliance should be installed and serviced by a qualied installer to conform with local codes.
Installaon pracces vary from region to region and it is important to know the specics that apply to your
area, for example: in Massachuses State:
• The appliance o valve must be a “T” handle gas cock.
• The exible connector must not be longer than 36 inches.
The appliance and its individual shut o valve must be disconnected from the gas supply piping system
during any pressure tesng of the system at test pressures in excess of 1/2 psig (3.5kPa).
This appliance must be isolated from the gas supply piping system by closing its individual manual shut o
valve during any pressure tesng of the gas supply piping system at test pressures equal to or less than
1/2 psig (3.5kPa).
The following clearances to combusble materials must be maintained:
Sides (all around) - 24 inches (610mm)
Top - 72 inches (1830mm)
• Always keep the appliance area clear and free from combusble materials, gasoline, and other
ammable vapours and liquids.
• Do not locate appliance where it can get
excessively wet.
• Do not use this appliance if any part has been
under water. Immediately call a qualied
service technician to inspect the unit and to
replace any part of the control system and any
gas control, which has been underwater.
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DIMENSIONS
STTR1
23” (59 cm)
57” (144 cm)
37” (93 cm)
49” (125 cm)
23” (59 cm)
48” (121 cm)
STTR2
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INPUT
MODEL FUEL MAX. INPUT Btu/Hr
STTR1
STTR2
Natural Gas 60, 000
STTR1
STTR2
Propane Gas 60, 000
GAS INLET PRESSURES
NATURAL PROPANE
Maximum Inlet Pressure 7.0" w.c. 11.0" w.c.
MINIMUM CLEARANCE TO COMBUSTIBLES
INCHES MM
Side Walls 24 610
Top of unit to ceiling 72 1830
72”
(1830mm)
CENTRE OF PATIOFLAME
24”
(610mm)
24”
(610mm)
MAXIMUM
OVERHANG
THE TABLE IS APPROVED FOR USE ON COMBUSTIBLE
FLOORS.
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Locang Your Outdoor Appliance
It is important when selecng a locaon for your appliance to ensure clearances to adjacent combusbles
are met. This appliance is intended for installaon on an outdoor pao or in your yard. It is highly
recommended that this appliance be installed in a sheltered area (following the guidelines outlined
below). Direct wind will cause an errac ame and possible pilot or main burner outage. An errac
ame could also lead to excessive carboning (black soot), this condion is not a safety issue but is visually
undesirable.
: When choosing a locaon for your appliance, care must be taken to avoid areas where excessive
moisture or running water may be a problem.
Any enclosure (shelter) in which the appliance is used must comply with one of the following:
With walls on all sides, but at least one permanent opening at ground level and no overhead cover.
Within a paral enclosure which includes an overhead cover and no more than two sidewalls. These
sidewalls may be parallel, as in a breezeway, or at right angles to each other.
Within a paral enclosure which includes an overhead cover and three sidewalls, as long as 30 percent or
more of the horizontal periphery of the enclosure is permanently open.
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LP (Propane) Gas Cylinder Mounng
Aach cylinder retaining bracket to the base of the cylinder. Then secure to the surface to which it sits.
Cylinder should be on a level surface.
: Ensure the gas regulator hose is kink free. Remove the cap or plug from the cylinder
fuel valve. Insert the black
QCC1 regulator nipple onto the QCC1 fuel valve. Hand ghten clock
wise. Do not
use tools. Leak test all joints prior to using the appliance. A leak test must be performed annually and
each me a cylinder is hooked up or if a part of the gas system is replaced.
CAUTION!
• Make sure cylinder valve is in its full o posion. (Turn clockwise to stop).
• Check cylinder valve features to ensure it has proper external mang threads. (Cylinder Valve
Marked: USE WITH TYPE 1)
• Inspect hose shipped with the unit for damage. Never aempt to use damaged or plugged
equipment. See your local LP Gas Dealer for repairs.
• When connecng regulator assembly to the cylinder valve, hand ghten black QCC1 nut clockwise
to a posive stop. DO NOT use a wrench to ghten. Use of a wrench may damage the quick closing
coupling nut and result in a hazardous condion.
• Locate the hose out of pathways where people may trip over it or in areas where the hose may be
subject to accidental damage.
• Open cylinder valve fully (counter-clockwise). Turn the on/o valve at the unit slowly to the on
posion and use a soapy water soluon to check all connecons for leaks as indicated in the
diagrams before aempng to light the appliance. If a leak is found, turn tank valve o and do not
use the appliance unl repairs can be made.
WARNING!
Propane Cylinder Specicaons
A dented or rusty cylinder may be hazardous and should be checked by your propane supplier. Never use a
cylinder with a damaged valve. The LP-gas supply cylinder must be constructed and marked in accordance
with the U.S. D.O.T. Specicaons for LP-Gas Cylinders or the Standard for Cylinders, Spheres and Tubes for
Transportaon of Dangerous Good and Commission, CAN/CSA-B339, as applicable.
This appliance has been designed for use with a 20 lb. (9.1 kg) or 30 lb (13.6 kg) size propane cylinder only
(not supplied).
The LP-gas supply cylinder must be provided with a cylinder-connecon device compable with the
connecon for the appliance. The propane cylinder must be provided with a shut-o valve terminang in
a propane cylinder valve type QCC1, and a safety relief device having direct communicaon with the vapor
space of the cylinder. The cylinder supply system must be arranged for vapor withdrawal and the cylinder
shall include a collar to protect the cylinder valve. The LP-gas cylinder must be provided with a listed
overll protecon device (OPD). Do not store a spare LP-gas cylinder under or near this appliance. Never
ll the cylinder beyond 80 percent full.
Use only the pressure regulator and hose assembly provided with this appliance. Replacement pressure
regulators and hose assemblies must be specied by the manufacturer. The regulator supplies a pressure
of 11 inches. water column to the appliance and has a QCC1 type ng. Cylinders to be used with this
unit must be supplied with a QCC1 cylinder valve. A QCC1 cylinder has a posive seang connecon,
which will not allow gas ow unl a posive seal has been achieved. It is also equipped with an excess
ow device. In order to aain full ow to the appliance, the valve must be in the o posion when the
cylinder valve is turned on.
WARNING!
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1
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Conversion to Natural Gas
WARNING!
WARNING!
WARNING!
1. Remove the glass embers from the burner.
2. Remove the burner from the enclosure. Take care not to damage or kink the thermocouple wire.
3. Disconnect the stainless steel ex connector from the orice using (2) wrenches.
4. Unscrew the propane orice from the inside of the burner as illustrated.
5. Replace the propane orice with the natural gas orice supplied.
: The air shuer has been factory set and does not need to be adjusted.
KENS1 (GPFR)
KENS2 (GPFS)
KENS3 (GPFC40)
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6. Reconnect the stainless steel ex connector to the orice and ghten using (2) wrenches.
7. Place the burner back into the enclosure.
8. Fill out the conversion label included with your pao ame and apply it to the inside of the control
panel access door.
Natural Gas Hook-Up
The gas appliance is designed to operate at an inlet pressure of 7 inches water column. The piping up to
the appliance is the responsibility of the installer. Connect the inlet valve to rigid pipe, copper tube or an
approved exible metal connector, which complies with Z21.4/CSA 6.10. If using a gas hose (not supplied)
connect the ared end of the hose to the connector on the end of the inlet valve. Tighten using two
wrenches. (Do not use thread sealer/pipe dope.) Leak test all joints prior to using the appliance. Piping
and valves upstream of the quick disconnect are not supplied. The gas supply pipe must be suciently
sized to supply the BTU/h specied on the rang plate, based on the length of the piping run. The quick
disconnect must not be installed in an upward direcon and a readily accessible manual shut-o valve
must be installed upstream of, and as close to, the quick disconnect as is feasible.
WARNING!
• The installaon must be performed by a licensed gas er, and all connecons must be leak tested
before operang the appliance.
• Ensure all hose connecons are ghtened using two wrenches. Do not use Teon tape or pipe dope
on any hose connecon.
• Ensure the hose does not contact any high temperature surfaces or it may melt and leak causing a
re.
• Locate the hose out of pathways where people may trip over it or in areas where the hose may be
subject to accidental damage.
• Leak test all the connecons using a soap and water soluon as per the leak tesng instrucons found
in the manual.
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Glass Ember Installaon
WARNING!
WARNING!
WARNING!
1. Carefully pour the glass embers onto the appliance ember tray as shown.
2. Spread the glass embers over the tray and burner. The distribuon of clear glass over the burner will
inuence ame height.
3. The glass embers must cover the enre burner tray while ensuring no glass is placed on the ignion
poron of the burner as illustrated below.
ENSURE NO GLASS IS BLOCKING ANY OF THE OPEN PORTS ON THE IGNITION
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WARNING!
WARNING!
: This must be done before inial use, annually, and whenever any gas components are
replaced or serviced. Do not smoke while performing this test, and remove all sources of ignion. See Leak
Tesng Diagram for areas to check. Turn all burner controls to the o posion. Turn gas supply valve on.
Brush a half-and-half soluon of liquid soap and water onto all joints and connecons of the regulator,
hose, manifolds and valves.
Bubbles will indicate a gas leak. Either ghten the loose joint or have the part replaced with one
recommended by the Napoleon Customer Soluons department and have the appliance inspected by a
cered gas installer.
If the leak cannot be stopped, disconnect it, and have the grill
inspected by a cered gas installer or dealer. Do not use the appliance unl the leak has been corrected.
STOP
DO NOT USE AN OPEN FLAME.
DO NOT USE AN OPEN FLAME.
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WARNING!
WARNING!
1. Press and hold electronic igniter buon ( ).
2. Turn the burner control to the high posion, press and hold in. When the burner
lights, release the electronic igniter buon.
3. Connue to depress the burner control knob for 30 seconds and then release. If the
ame goes out, repeat the procedure.
4. Adjust the ame to the desired height with the burner control knob.
5. If the burner will not light with the electronic igniter, hold a lit long match or lit
long butane lighter to the ignion area of the burner and connue with step 2.
6. To shut down the burner turn the burner control knob clockwise to the o posion.
Then turn the gas o at the source (propane cylinder valve or natural gas supply valve).
WARNING!
WARNING!
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: When lit for the rst me, the appliance emits a slight odor. This is a normal temporary
condion caused by the “burn-in” of internal paints and lubricants used in the manufacturing process and
does not occur again. Simply run the main burner on high for approximately one-half hour.
WARNING!
WARNING!
WARNING!
• Children and adults should be alerted to the hazards of high surface temperatures and should stay
away from the appliance to avoid burns or clothing ignion.
• Children should be carefully supervised when they are in the area of the appliance.
• Clothing or other ammable materials should not be hung from the appliance, or placed on or near
the appliance. The area above the enclosure may be extremely hot. Direct contact with these
surfaces should be avoided in order to prevent burns or clothing ignion.
• Any guard or protecve device removed for servicing the appliance must be replaced prior to
operang the appliance.
• Installaon and repair should be done by a qualied service person.
• The appliance should be inspected before each use and at least annually by a qualied service
person. More frequent cleaning may be required as necessary. It is imperave that the control
compartment, burners and circulang air passageways of the appliance be kept clean.
WARNING!
• Never use the appliance while it is raining.
• Always turn the appliance o when raining.
• Never splash any liquid on the glass / glass embers when the appliance is operang.
• The glass / glass embers will be extremely hot while operang, never try to touch them.
• Always ensure the appliance stands rmly on level ground.
• Never use the appliance if the burner is damaged. Inspect the burner before each use. Ensure that
no debris such as leaves; grass or other objects have entered or are on the appliance. If the burner
is damaged it must be replaced prior to using the appliance with a replacement burner specied by
your Napoleon dealer.
• Inspect the hose assembly before each use. If there is evidence of excessive abrasion or wear, or
if the hose is damaged it must be replaced prior to using the appliance with a replacement hose
assembly specied by your Napoleon dealer.
NOTE!
WARNING!
• Do not bypass thermocouple safety.
• Do not operate the appliance if any part has been under water. Immediately call a qualied service
technician to inspect the appliance and replace any part of the control system and any gas control,
which has been underwater.
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WARNING!
WARNING!
: Stainless steel tends to oxidize or stain in the presence of chlorides and suldes, parcularly in
coastal areas and other harsh environments, such as the warm, highly humid atmosphere around pools
and hot tubs. These stains could be perceived as rust, but can be easily removed or prevented. To provide
stain prevenon and removal, wash all stainless steel and chrome surfaces every 3-4 weeks or as oen as
required with fresh water and/or stainless steel cleaner.
: The control panel text is printed directly on the stainless steel and with proper
maintenance will remain dark and legible. To clean the panel, use only warm soapy water or stainless steel
cleaner available from your Napoleon dealer. Never apply abrasive cleaners on any stainless surfaces,
especially the printed poron of the control panel or the prinng will gradually rub o.
: The burner is made from stainless steel, but extreme heat and a corrosive environment can cause
surface corrosion to occur. This can be removed with a brass wire brush. Inspect the burner at least
annually for cracks, insect nests, excessive corrosion or any other damage. If the burner is damaged, it
must be replaced with a burner specied by the manufacturer before the appliance is put into operaon.
CAUTION!
Spiders and insects are aracted to the smell of propane and natural gas. The burner is equipped with an
insect screen on the air shuer, which reduces the likelihood of insects building nests inside the burner
but does not enrely eliminate the problem. A nest or web can cause the burner to burn with a so yellow
or orange ame or cause a re (ashback) at the air shuer underneath the control panel. Other warning
signs that may indicate a problem are:
• Strong or unusual odor coming from the appliance.
• Connued diculty or delayed ignion.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Excessive soot building up on the glass embers.
To clean the inside of the burner, it must be removed from the appliance: Remove the glass embers and
examine the burner. If dirty, clean with a wire brush.
: Use a exible venturi tube brush to clean the inside of the burner. Shake any loose debris from
the burner through the gas inlet. Check the burner ports and valve orices for blockages. Burner ports can
close over me due to debris and corrosion; use an opened paperclip or a drill bit to clean them. The ports
are easier to clean if the burner is removed from the appliance, but it can also be done with the burner
installed.
WARNING!
: While washing your appliance, be sure to keep the area around the burner
and pilot assembly dry at all mes.
WARNING!
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: Do not use abrasive cleaners or steel wool on any painted, or
stainless steel parts of your Napoleon Appliance. Doing so will scratch the nish. Exterior surfaces should
be cleaned with warm soapy water. To clean stainless surfaces, use a stainless steel or a non-abrasive
cleaner. Always wipe in the direcon of the grain. Over me, stainless steel parts discolor when heated,
usually to a golden or brown hue. This discoloraon is normal and does not aect the performance of the
appliance
WARNING!
: Reverse the procedure to reinstall the burner. Check that the valve enters the burner when
installing. Replace the glass embers. When the appliance is put back in service, check the burner ame
paern with the image below.
NORMAL
ABNORMAL
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Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
Ensure lighng procedure is followed carefully. The
valve must be in the o posion when the tank valve is
turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris. Thoroughly clean burner venturi. See general
maintenance instrucons.
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the
ignion switch (if equipped) are rmly pushed onto
their respecve terminals.
The gap can be adjusted by bending the p in or out.
Unl a spark is achieved.
Burner will not stay lit when
control knob is released.
Knob not being held in long enough.
Too windy.
Glass or debris in ignion area of the
burner prevenng
thermocouple from being fully
engulfed in ame.
Dirty thermocouple or thermocouple
connecon.
Faulty thermocouple or valve.
Thermocouple must have me to heat up – hold the
knob in for 30 seconds aer the burner lights, then
release
Unit will shut down if winds are greater than 10mph
(16km/h). Either locate to dierent area or use when it
is less windy.
Ensure there is no glass or other debris in ignion area,
and that the small hole below the thermocouple is
unobstructed.
Clean the thermocouple and clean the connecon
between the valve and thermocouple. Ensure the
connecon is properly ghtened.
Replace thermocouple and / or valve.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect the
performance or safety of the gas heater.
Humming regulators will not be replaced.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
valves must be in the o posion when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighng instrucons.
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KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the Napoleon Grills Website for more extensive
cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.com.
Contact the factory directly for replacement parts and warranty claims. Our Customer Soluons Department is
available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686, fax at 1-705-727-4282 or e-mail
[email protected]. To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the factory
for inspecon before providing replacement parts. These parts must be shipped prepaid to the aenon of the
Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not covered by
the warranty:
• Costs for transportaon, brokerage or export dues.
• Labour costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner
or other harsh chemicals).
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STTR1
1
La page charge ...
La page charge ...
La page charge ...
La page charge ...
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NAPOLEON GPFS Manuel utilisateur
- Taper
- Manuel utilisateur
- Ce manuel convient également à
dans d''autres langues
- English: NAPOLEON GPFS User manual
Documents connexes
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NAPOLEON STTR1-BZ Le manuel du propriétaire
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