SureCall SC-FlareDB Mode d'emploi

Marque: SureCall

Modèle: SC-FlareDB

Catégorie: Amplificateurs de signal cellulaire

Taper: Mode d'emploi

Cellular booster for talk, text & 4G LTE data signal

for Verizon, AT&T, and T-Mobile devices

FLAREDB+

User Guide

04.04.2020

SureCall | www.surecall.com | 1-888-365-6283 | support@surecall.com

Introduction

Thank you for purchasing SureCall’s FlareDB+ cellular signal booster kit. SureCall’s FlareDB+ was specically designed to

eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes

and ofces.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: [email protected]

Or,visit: www.surecall.com/support

Watch installation,

optimization and

troubleshooting

techniques

@SureCall

Stay up to date

with all things

SureCall

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Table of Contents

TABLE OF CONTENTS

How it works ....................................................................................................................................... 4

PACKAGE CONTENTS .................................................................................................................... 5

BEFORE INSTALLATION .................................................................................................................6

Installation Overview ............................................................................................................................ 6

INSTALLATION ................................................................................................................................6

Step 1. Find the Area With the Strongest Signal ................................................................................. 6

Step 2. Install the Outside Antenna ..................................................................................................... 7

Step 3. Place the Booster .................................................................................................................... 9

Step 4: Connect to Power .................................................................................................................... 9

Enjoy Boosted Signal ........................................................................................................................... 9

IF YOU WANT TO IMPROVE PERFORMANCE .............................................................................10

TROUBLESHOOTING ....................................................................................................................10

LED INDICATORS ..........................................................................................................................11

SPECIFICATIONS ..........................................................................................................................12

Kitting Information ............................................................................................................................. 12

CONSUMER GUIDELINES .............................................................................................................14

WARRANTY ...................................................................................................................................15

Three-Year Product Warranty .............................................................................................................15

Limitations of Warranty, Damages and Liability ................................................................................. 15

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How It Works

How it works

1. The outside antenna collects signal from your carrier’s cell tower.

2. The outside antenna sends the signal to the booster through coax cable.

3. The booster amplies the cell signal and rebroadcasts the signal indoors to all mobile devices within range.

4. The booster then amplies outgoing cell signal back to the tower.

um 25

t. separ

Cable

Power

Supply

Booster

Outside Yagi Antenna

How the SureCall FlareDB+ Booster Works

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Package Contents

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

1. FlareDB+ Cellular Booster 3. Indoor Cable (50 ft.)

PACKAGE CONTENTS

Unpack all package contents. For missing or damaged items, contact your reseller.

Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________

Purchase Date: __________________________________________________________

Keep the carton and packing material to store the product in case you need to return. Your FlareDB+ signal booster pack-

age includes the following items:

1. SureCall FlareDB+ signal booster

2. Power supply

3. Cable for connecting the outside antenna to the signal booster

4. Outside Yagi antenna

2. Power Supply

4. Outside Yagi Antenna

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BEFORE INSTALLATION

1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed to

optimize performance.

2. Note that the outside antenna can be mounted to an exterior surface or a 1-2” diameter pole. A mounting pole is avail-

able separately (SC-MOUNT-JBAR) . PVC piping from your local hardware can also be used.

3. Your planned location for the booster (central to where signal is needed) should be near an existing electrical outlet.

4. Ensure adequate separation between the planned locations of the booster and outside antenna (at least 25 ft.).

5. Ensure sufcient cable length between the outside antenna location and booster location. The length of the provided

cable is 50 ft.

Installation Overview

Step 1. Find the outside area with the strongest signal.

Step 2. Install the outside antenna

Step 3. Place the FlareDB+ on a table or desktop, center of the area where signal is needed.

Step 4. Connect the booster to an AC power source.

INSTALLATION

Step 1. Find the Area With the Strongest Signal

Using your phone, identify the outside location with the strongest signal for placement of your outside antenna. Generally,

this is found above the rooine on the side facing your nearest cell tower and as high as possible – where the antenna can

‘see’ your cell tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com.

The coverage area that the booster provides is directly related to the strength of incoming signal received by the outdoor

antenna. Mounting the outside antenna where the signal is the strongest will provide the best results. Please note, if signal

is extremely weak where the outside antenna is installed, indoor coverage will be limited.

Note that Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the ability to place

and hold a call.

Best

Antenna Position

Best Antenna SeparationBest Antenna Separation

Before Installation

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Putting your phone in Field Test mode will also indicate what level of decibels (dB) your phone is currently receiving. Deci-

bels are measured in the negatives, and a score closer to zero indicates you have a better signal. A signal of -120 dB indi-

cates you have no service, while a score of about -50 dB means you have excellent signal strength

For specic dB signal measurements, use the methods below.

• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a dB number appears instead of bars.

• Android devices: download the app “Network Signal Info” in the Google Play store.

Step 2. Install the Outside Antenna

After identifying the area of strongest signal, choose the surface where you will mount the outside antenna.

Using the provided hardware, mount the outside antenna at the highest possible

elevation, allowing a minimum separation of 25 feet from the planned location of

the booster.

Once the outside antenna is secured, connect one end of the provided cable to the

outside antenna and tighten the connection.

Do not collocate antennas or operate the outdoor antenna with any other antenna

or signal booster.

Outside Yagi Antenna Installation

Before installing a Yagi, or directional antenna, note that the antenna should be

mounted on a pole or pipe (not provided), at the highest possible location and

mounted horizontally, aimed in the direction of your nearest cell tower. To nd the

location of your carrier’s closest cell tower, go to www.antennasearch.com.

Installation

Signal Strength

Excellent

-50 dB

-60 dB

-70 dB

-80 dB

-90 dB

-100 dB

GoodPoor

Yagi Antenna

MountIng hardware

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Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating elements and orient

the antenna with the drip hole at the bottom.

Once you have identied your install location, assemble the u-bolt, bracket, nuts and washers onto a pole or pipe (not

provided) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum

direction is found.

Once the outside antenna is secured to a pipe or pole, connect antenna to one end of the provided RG6 cable and tighten

the connection. Run the cable along route to planned location of your booster.

Note: Avoid placing either component (booster or outside antenna) near windows where possible as it increases the poten-

tial for oscillation.

Installation

Cable

Planned

Booster

Location

Outside

Antenna

min

mum

5 f

sep

rat

Yagi Antenna Install Illustration

Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury,

and void your warranty.

This booster should not be used near open re or ame. Storage and transportation: Store and place in non-extreme room-temperature and dry environment.

Nut

Washer

U-bolt

Bracket

Drip Hole

RG6 Cable

Outside Antenna Assembly

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Installation

Step 3. Place the Booster

Place the booster in a central location where signal is needed

and at least 25 ft. from the outdoor antenna location. When

placing the booster, note that further separation between

the booster and outside antenna will increase booster per-

formance. Connect the open end of the RG6 cable from the

outside antenna to the booster and tighten connection.

Please note that the performance and range of your booster

depends on three factors:

1. Signal strength at the location of the outside antenna.

2. Interior building materials between the booster and your

mobile device.

3. Distance between the outside antenna and booster

(while at least 25 ft. separation is recommended, further

separation will increase performance).

Step 4: Connect to Power

Once the booster and outside antenna are connected and in

place, connect the power cord to the signal booster and plug

into a power outlet.

Enjoy Boosted Signal

Place a call in the room where the booster is located to con-

rm that your phone is receiving a boosted signal. Remem-

ber: Bars are not always a reliable measure of signal. The best

way to conrm signal coverage is the ability to place and

hold a call.

Placing Booster and connecting cable

Connecting the Power Supply

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LED Indicators

IF YOU WANT TO IMPROVE PERFORMANCE

• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher is usually better).

• Increase the distance between the booster and outside antenna.

• Optimize the angle of your outside antenna by testing at small incremental rotations.

• See more tips and tricks or contact us at www.SureCall.com/support

TROUBLESHOOTING

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283, Email: [email protected], or Visit: www.surecall.com/support

Problem Resolution

Signal booster has no

power

Connect the power supply to an alternate power source.

Be sure the power source is not controlled by a switch that can remove power from the outlet.

Check the POWER LED () on the signal booster. If it is OFF, contact tech support at:

1-888-365-6283 or [email protected], or go to www.surecall.com/support

After installing your signal

booster system, you have

no signal or reception

Verify that cable connections are tightly tted to the booster and antenna.

Try further separating the booster and antenna.

Verify that there is usable signal where the antenna is placed.

Remember: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is the

ability to place and hold a call.

Best

Antenna Position

Best Antenna SeparationBest Antenna Separation

Booster LED Diagram

Left LED

Right LED

Power LED

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Troubleshooting

LED INDICATORS

NOTE: Normal operation is indicated by LEDs that are OFF -or- YELLOW Flashing. Only the presence of RED

LEDs indicate potential need for adjustments.

Note that power cycling the booster after each adjustment may be necessary.

LED

Position Condition Indication

Left or

Right

OFF The booster is operating normally

Left Yellow

Flashing

Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.

Right Yellow

Flashing

Indicates Automatic Gain Control (AGC) is active and the booster is self adjusting. This is part of normal

operation and, whether intermittent or ongoing, does not require action.

Left Red

Flashing

The booster is receiving too strong of a signal which may cause one or more of the supported frequency bands

to shut off. Unaffected frequency bands will not be impacted, however, and continue to receive enhanced

signal.

If this happens but your signal is still improved: It is possible that the impacted frequency bands are not used

by your carrier and thus, no action is needed.

If this happens and your signal has not improved, consider the following options:

• Relocate the outside antenna to a location where the signal is weaker.

• Adjust the angle of the Yagi antenna by rotating it in small increments away from cell tower until Red

ashing stops.

• If using an omni antenna, try shielding the antenna by partially or completely obstructing one side of

the antenna. Shielding materials include metal or masonry, for example. As a last resort, utilize signal

attenuators.

Right Red/Yellow

Alternately

Flashing

One or more of the supported frequency bands have shut off. Unaffected frequency bands will not be

impacted, however, and continue to receive enhanced signal.

If this happens and service quality has not improved, consider the following options:

• Try increasing antenna isolation by adding vertical distance between the outside antenna and Flare

booster.

• Ensure the Yagi antenna is not aimed in the direction of the Flare booster.

• Check for sources of interference such as, cellular modems or hotspots. Added separation from the Flare

booster may be needed.

Keep in mind, identifying the setup that yields the best possible results for your environment will come from

testing -- balancing between elimination of interference while receiving the best possible signal.

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Specications

SPECIFICATIONS

Uplink Frequency Range (MHz): 698–716 / 776–787 (Bands: 12, 13)

Downlink Frequency Range (MHz): 728–746 / 746–757 (Bands: 12, 13)

Donor/Server Port Impedance: 75 ohm / 50 ohm

Maximum Gain: 72 dB

Noise Figure: 7 dB

VSWR: ≤2.0

Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO 4G and all cellular standards

AC Input: Input: AC 110 – 240 V, 60 Hz ; Output: DC 5V / 3A

Maximum Output Power: 1 Watt EIRP

Cable: RG6 (50 ft.)

RF Connectors: Donor port: F Female, Server port: Integral

Power Consumption: <12W

Weight: 1. 8125 lb.

Dimensions: 5.125 × 7.25 × 5.625 inches

Certications: (Flare 3.0) FCC ID: RSNFLARE-3 ; IC : 7784A-FLARE3

Note: The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.

Kitting Information

Component Product

number

Gain/Loss Note

707 MHz 731 MHz

Outdoor Antenna* SC-289W 3 dBi 3 dBi

SC-231W 8 dBi 8 dBi

Outdoor Cable* SC-RG6-50 3.32 dB 3.32 dB 50 Feet or longer

Indoor Antenna SC-322W 2.5 dBi 2.5 dBi

*Note: The Flare 3.0 booster is suitable for use with all equivalent and lower gain antennas, as well as, equivalent or greater lengths of cable.

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Specications

Kitting

PreAGC PreAGC

Pulse GSM 4.1 MHz AWGN

Frequency (MHz) Input (dBm) Output (dBm) Gain (dB) Input (dBm) Output (dBm) Gain (dB)

Uplink: 698-716 -36.8 25.0 61.8 -37.1 25.2 62.3

Uplink: 777-787 -38.6 22.1 60.7 -38.4 20.5 58.9

Downlink: 728-746 -47.5 14.5 62.0 -50.7 10.7 61.4

Downlink: 746-757 -45.8 11.8 57.6 -49.4 8.5 57.9

Warning: Any product modications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details:

1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

SureCall | www.surecall.com | 1-888-365-6283 | support@surecall.com

Consumer Guidelines

CONSUMER GUIDELINES

This is a CONSUMER device

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from

(i.e. MUST NOT be installed within 20 cm of) any person.

You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.

WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a xed location, for in-building use.

Ce produit est un appareil de CONSOMMATION

AVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services cellulaires et obtenir son consentement. La plu-

part des fournisseurs de services cellulaires autorisent l’utilisation d’amplicateurs de signal. Il se peut que certains fournisseurs n’autorisent pas l’utilisation de

ce dispositif sur leur réseau. Si vous n’êtes pas sûr, contactez-le.

Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-05

Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes DOIVENT être installées à au moins 20

cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute personne avoisinante.

Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autorisé.

AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent cet

appareil.

Cet appareil peut fonctionner seulement à un emplacement xe à l’intérieur d’un bâtiment;

Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

T-Mobile: https://support.t-mobile.com/docs/DOC-9827

Sprint: https://www.sprint.com/legal/fcc_boosters.html

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may cause undesired operation.

CAN ICES-3 (B)/NMB-3(B) (Canada) :

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating

would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction

is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment. L’opération est

sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle intérference

reçue, y compris l’intérference qui peut causer l’opération peu désirée.

La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils avec

porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux utilisateurs

de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur raccordé à la

sortie du dispositif.

1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

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WARRANTY

Three-Year Product Warranty

Activate your three-year manufacturer’s warranty at www.SureCall.com/activate

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to change.

The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A

two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase docu-

mentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall

without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all

accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addi-

tion to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages

the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance

with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased

up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective

in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an

authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any

obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will

pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications

or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements

that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or

parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories

or parts not supplied by it.

Limitations of Warranty, Damages and Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANT-

ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED

OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR

THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO

EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly

shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award

rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under appli-

cable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining

provisions hereof.

SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and

tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not

be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this document are

SureCall, Inc

48346 Milmont Drive

Fremont, California 94538, USA

888.365.6283 | www.surecall.com

Warranty