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the headline “What is not covered under this
guarantee?” Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts,
labour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. On these conditions the
EU guidelines (Nr. 99/44/EG) and the respective
local regulations are applicable. Replaced parts
become the property of IKEA.
What will lKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion, if
it is covered under this guarantee. If considered
covered, IKEA service provider or its authorized
service partner through its own service opera-
tions, will then, at its sole discretion, either repair
the defective product or replace it with the same
or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by con-
nection to the wrong voltage, damage caused
by chemical or electro-chemical reaction, rust,
corrosion or water damage including but
not limited to damage caused by excessive
lime in the water supply, damage caused by
abnormal environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign objects
or substances and cleaning or unblocking of
filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets,
feed and drainage pipes, seals, lamps and
lamp covers, screens, knobs, casings and
parts of casings. Unless such damages can be
proved to have been caused by production
faults.
• Cases where no fault could be found during a
technician’s visit.
• Repairs not carried out by our appointed ser-
vice providers and/or an authorized service
contractual partner or where non-original
parts have been used.
• Repairs caused by installation which is faulty
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or other
address, IKEA is not liable for any damage
that may occur during transport. However, if
IKEA delivers the product to the customer’s
delivery address, then damage to the product
that occurs during this delivery will be cov-
ered by this guarantee.
• Cost for carrying out the initial installation of
the IKEA appliance. However, if an IKEA ser-
vice provider or its authorized service partner
repairs or replaces the appliance under the
terms of this guarantee, the service provider
or its authorized service partner will re-install
the repaired appliance or install the replace-
ment, if necessary.
This restriction do not apply to fault-free work
carried out by a qualified specialist using our
original parts in order to adapt the appliance to
the technical safety specifications of another EU
country.
How country law applies
The IKEA guarantee gives You specific legal rights,
which covers or exceed local demands. However
these conditions do not limit in any way consumer
rights described in the local legislation
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the
services will be provided in the framework of the
guarantee conditions normal in the new country.
An obligation to carry out services in the frame-
work of the guarantee exists only if the appliance
complies and is installed in accordance with:
• the technical specifications of the country in
which the guarantee claim is made;
• the Assembly Instructions and User Manual
Safety Information;
The dedicated After Sales Service for IKEA
appliances:
Please do not hesitate to contact IKEA After Sales