Roborock Q7 Robot Vacuum and Mop Cleaner Manuel utilisateur

Catégorie
Aspirateurs robotiques
Taper
Manuel utilisateur
Roborock Q7
Read this user manual with diagrams carefully before using
this product and store it properly for future reference.
Robot Vacuum and Mop User Manual
02
English Contents
English 01
Français 11
Deutsch 20
Italiano 29
Español 38
Polski 47
Norsk 56
Svenska 65
04 Safety Information
04 Battery and Charging
04 International Symbols Explanation
05 FCC IC Statement
06 Consignes de sécuri
06 Batterie et rechargement
06 Explication des symboles internationaux
07 Déclaration FCC/IC
08 Información de seguridad
08 Batería y carga
08 Explicación de símbolos internacionales
09 Declaración de FCC/IC
04
English
Safety Information
For use only with roborock CDZ12RR, AED03LRR.
Place the cords from other appliances out of the area to be cleaned.
Do not operate the vacuum in a room where an infant or child is sleeping.
Do not operate the vacuum in an area where there are lit candles or fragile objects on the oor to be cleaned.
Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
Do not allow children to sit on the vacuum.
Battery and Charging
Keep the charging dock away from heat (such as radiators).
Do not wipe the charging contacts with wet cloth or wet hands.
Turn the robot o and use original packaging for shipment.
If placing the robot into storage, charge it fully and turn if o before placing it in a cool dry place. Recharge it at least
every three months to prevent the battery over discharging.
International Symbols Explanation
~ – ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)]
– DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]
05
FCC IC Statement
Compliance Information
Correspondence of the responsible party in USA
Product Name Robotic Vacuum Cleaner with Charging Dock
Robotic Vacuum Cleaner Model:Q400RR
Dock Charger Model:CDZ12RR
Auto-Empty Dock: AED03LRR
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
Roborock Technology Co.
108 West 13th Street, Wilmington, Delaware 19801.
support@roborock.com
Product Model
Compliance Statement
Company
Address
Email
06
Explication des symboles internationaux
~ : symbole de COURANT ALTERNATIF [symbole IEC 60417-5032 (02/2009)]
: symbole de COURANT CONTINU [symbole IEC 60417-5031 (02/2009)]
Consignes de sécurité
Utilisez uniquement l’appareil avec le chargeur Roborock CDZ12RR, AED03LRR.
Placez les cordons des autres appareils hors de la zone à nettoyer.
N’utilisez pas l’aspirateur dans une pièce où dort un bébé ou un enfant.
N’utilisez pas l’aspirateur dans une zone avec des bougies allumées ou des objets fragiles sur le sol à aspirer.
N’utilisez pas l’aspirateur dans une pièce où des bougies allumées se trouvent sur des meubles que l’aspirateur pourrait
bousculer ou heurter accidentellement.
Ne laissez pas les enfants s’asseoir sur l’aspirateur.
Batterie et rechargement
Conservez la station de rechargement à l’écart des sources de chaleur (par ex. des radiateurs).
N’essuyez pas les broches de chargement avec un tissu humide ou si vos mains sont mains mouillées.
Éteignez le robot et utilisez l'emballage d'origine pour l'expédition.
Si vous rangez le robot, chargez-le complètement et éteignez-le avant de le placer dans un endroit frais et sec. Rechargezle
au moins tous les trois mois pour éviter un déchargement excessif de la batterie.
07
Déclaration FCC/IC
Informations de conformité
Nom du produit Robot aspirateur-laveur avec station de charge
Modèle du robot aspirateur : Q400RR
Modèle de la station de rechargement :CDZ12RR
Station à vidage automatique, modèle : AED03LRR
Modèle du produit :
Société
Adresse
E-mail
Coordonnées de la partie responsable aux USA
Cet appareil est conforme à l’article 15 de la réglementation de la FCC.
Son utilisation est soumise aux deux conditions suivantes :
(1) cet appareil ne doit pas causer d’interférences nuisibles, et
(2) cet appareil doit accepter toute interférence reçue, y compris toute interférence
susceptible d’occasionner un fonctionnement non souhaité.
Lémetteur/récepteur exempt de licence contenu dans le présent appareil est conforme
aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence.
Lexploitation est autorisée aux deux conditions suivantes :
(1) Lappareil ne doit pas produire de brouillage;
(2) Lappareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.
Roborock Technology Co.
108 West 13th Street, Wilmington, Delaware 19801.
support@roborock.com
Déclaration de conformité
08
Explicación de símbolos internacionales
~: símbolo de CORRIENTE ALTERNA [símbolo IEC 60417-5032 (2009-02)]
: símbolo de CORRIENTE CONTINUA [símbolo IEC 60417-5031 (2009-02)]
Información de seguridad
Solo se puede usar con el cargador roborock CDZ12RR, AED03LRR.
Coloque los cables de otros electrodomésticos fuera del área para limpiar.
No ponga en funcionamiento la aspiradora en una habitación donde esté durmiendo un bebé o un niño.
No ponga en funcionamiento la aspiradora en un lugar donde haya velas encendidas u objetos frágiles en el piso que se
va a limpiar.
No ponga en funcionamiento la aspiradora en una habitación que tenga velas encendidas en muebles que la aspiradora
pueda tocar o chocar accidentalmente.
No permita que se sienten niños en la aspiradora.
Batería y carga
Mantenga la base de carga lejos de fuentes de calor (como radiadores).
No limpie los contactos de carga con un trapo húmedo o con las manos mojadas.
Apague el robot y use el empaque original para el envío.
Si guarda el robot, cárguelo por completo y apáguelo antes de colocarlo en un lugar seco y fresco. Recárguelo, al menos,
cada tres meses para evitar la descarga excesiva de la batería.
09
Declaración de FCC/IC
Información de cumplimiento
Nombre del producto Aspiradora robótica con base de carga
Modelo de aspiradora robótica:Q400RR
Modelo de cargador base: CDZ12RR
Base de autovaciado, modelo: AED03LRR
Modelo del producto
Correspondencia de la parte responsable en EE. UU.
Este dispositivo cumple con la parte 15 de las normas de la FCC.
Su funcionamiento se encuentra sujeto a las dos condiciones siguientes:
(1) este dispositivo no debe causar interferencias perjudiciales y
(2) este dispositivo debe aceptar cualquier interferencia recibida, incluso las que
ocasionen un funcionamiento no deseado.
Este dispositivo contiene transmisores/receptores exentos de licencias que
cumplen con las RSS de exención de licencias de Innovation, Science and Economic
Development Canada.
El funcionamiento está sujeto a las siguientes dos condiciones:
(1) Este dispositivo no puede causar interferencia dañina, y (2) este dispositivo debe
aceptar cualquier interferencia recibida, incluida la interferencia que pueda provocar
un funcionamiento no deseado.
Roborock Technology Co.
108 West 13th Street, Wilmington, Delaware 19801.
support@roborock.com
Declaración de
cumplimiento
Empresa
Dirección
Correo electrónico
10
Product Overview
A
A1 Robot (Top View)
A2 Robot (Bottom View)
A5 Charging Dock
A5-1—Power Indicator
A5-2—Location Beacon
A5-3—Charging Contacts
A5-4—Power Port
A5-5—Electrode Brushes
A3 Robot (Upper Cover Open)
A3-1—WiFi Indicator
A6 Power Cable
A7 Adjustable Water Tank
A7-1—Water Tank Stopper
A7-2—Filter
A7-3—Water Tank
A7-4—Water Tank Latch
A7-5—Flow Control
A8 Mop
A8-1—Mop Cloth
A8-2—Hook and Loop Pads
A9 Moisture-Proof Mat
A2-1—Wall Sensor
A2-2—Cli Sensors
A2-3—Omni-Directional Wheel
A2-4—Charging Contacts
A2-5—Side Brush
A2-6—Main Wheel
A2-7—Main Brush
A2-8—Main Brush Cover Latches
Note: Press any button to stop the robot during cleaning or
docking.
A1-1—Bumper
A1-2—LiDAR Sensor
A1-3—Cover Opener
A1-4—Dock Locator
O: WiFi disabled
Flashing slowly: Waiting for connection
Flashing quickly: Connecting
Steady: connected
Press to return to dock
Press and hold to start spot cleaning
—Docking/Spot Cleaning
Press and hold to turn the robot on
or o
Press to start cleaning
—Power/Clean
White: 20%
Red: < 20%
Pulsing: Charging or starting up
Flashing red: Error
—Power Indicator
A4 Dustbin
A4-1—Dustbin Latch
A4-2—Washable Filter
A3-2—Reset Button
A3-3—Air Outlet
Installation
B
Important Information
11
1. Tidy cables and loose items from the
ground and move any unstable, fragile,
precious, or dangerous items to prevent
personal injury or property damage due
to items becoming tangled in, struck by, or
knocked over by the robot.
Select a at oor surface to place the dock
and wipe it with a dry cloth. Then, place the
dock on the selected surface against the
wall. Use the double-sided tape to secure
the dock better.
Notes:
Use of the double-sided tape to secure the charging dock is
optional.
When necessary, remove the double-sided tape slowly to
reduce residue glue.
Notes:
To prevent excessive dirt buildup during rst-time use, oors
should be vacuumed at least three times before mopping.
If carpets are present, draw No-Go Zones or Invisible Wall to
prevent the robot going on them, or roll them up.
To avoid water tank corrosion, do not use cleaning uid or
disinfectant.
The mop should be cleaned after 60 minutes of mopping to
ensure water ow and cleaning performance.
B2 Secure the dock
The robot may not turn on when the battery is low. In
this case, place the robot directly onto the dock to charge.
Note:
2. When using the robot in a raised area,
always use a secure physical barrier to
prevent accidental falls that may result in
personal injury or property damage.
Note: When using the robot for the rst time, follow it
throughout its whole cleaning route and watch for potential
problems. The robot will be able to clean by itself in future
uses.
Keep the dock on a level surface, at against
a wall. Connect it to a power supply.
B1-1 More than 0.5m (1.6ft)
B1-2 More than 1.5m (4.9ft)
B1 Place the dock After the dock is secured, use a dry cloth
to wipe the surface on which the moisture-
proof mat is to be placed. Tear o the
double-sided tape at the bottom of the
moisture-proof mat, and stick the mat on
the oor.
Press and hold the button to power
on the robot. Wait until the power light is
steady, and then place the robot on the
dock to charge. The robot is equipped
with a built-in high-performance lithium-
ion rechargeable battery pack. To maintain
battery performance, keep the robot
charged during normal use.
Notes:
Alway place the moisture-proof mat on wooden oors.
The moisture-proof mat attaches better to smooth surfaces.
B3 Secure the Moisture-Proof Mat
Powering On & Charging
B4
Allow more than 0.5 m (1.6 ft) of clearance on each side, and
1.5 m (4.9 ft) in front of the dock.
If the power cable hangs vertical to the ground, it may
be caught by the robot, causing the dock to be moved or
disconnected.
The dock indicator is on when the dock is powered on, and
o when the robot is charging.
Keep the dock away from direct sunlight or anything that
may block the dock location beacon; otherwise, the robot
may fail to return to the dock.
To ensure a better user experience of the mobile app, place
the dock in an area with good WiFi coverage.
Notes:
B2-1—Double-Sided Tape
B5 Using the mopping module
Slide the switch down to increase the water
ow and up to decrease the water ow.
B5-1—Adjust the Water ow
Remove the water tank stopper, ll it with
water, and close it.
B5-2—Fill the water tank
Dampen the mop and wring it until it stops
B5-3—Install the mop
12
2. Search for “Mi Home” in the App Store
or Google Play or scan the QR code to
download and install the app.
Reset WiFi
1. Open the top cover and nd the WiFi
indicator.
If you cannot connect to the robot due to your router
conguration, a forgotten password, or any other reason,
reset the WiFi and add your robot as a new device.
Note:
Open the Roborock App, tap the “Search for
device” button, or open Mi Home app, tap “+”
in the top right corner and add the device as
instructed in the app.
Notes:
The actual process may vary due to ongoing app updates.
Follow the instructions provided in the app.
Only 2.4 GHz WiFi is supported.
If the robot waits more than 1 hour for a connection, WiFi
will be automatically disabled. If you want to reconnect,
reset the WiFi before proceeding.
Add device
2. Press and hold the and buttons
until you hear the “Resetting WiFi” voice
alert. The reset is complete when the WiFi
indicator ashes slowly. The robot will then
wait for a connection.
1. Search for “Roborock” in the App Store
or Google Play or scan the QR code to
download and install the app.
❶ Downloading App
The robot supports the Roborock and Mi
Home app. Choose the one that best meets
your needs.
Connecting to the App
Notes:
Wash the mop cloth after each use, and regularly empty the
water tank of unused water to prevent odor.
Remove the mopping module when not mopping.
B6 Remove the mopping module
When the robot returns to the dock after
cleaning, press the latches on both sides,
and slide the washing module backwards to
remove it.
Slide the mopping module along the back
of the robot as indicated by the arrow. A
click indicates that it is locked in place.
B5-4—Install the mopping module
dripping. Insert it into the bottom along the
attachment slot and stick it rmly in place.
13
Instructions for Use
Press and hold the button to turn on the
robot. The power indicator will turn on and
the robot will enter standby mode. Press
and hold the button to turn o the robot
and complete the cleaning cycle.
On/O
Note: The robot cannot be turned o when it is being charged.
Press the button to start cleaning. The
robot will plan its cleaning route according
to its scan of the room. It splits a room
into zones, rst draws out zone edges, and
then lls the zone in a zigzag pattern. In
so doing, the robot cleans all zones one by
one, eciently cleaning the house.
Starting Cleaning
Note: Placing a paused robot on the dock manually will end
the current cleanup.
Note: After resetting is complete, WiFi and other settings will
be restored to factory defaults.
Note: After spot cleaning, the robot will automatically return
to the starting point and enter Standby mode.
Press any button to the stop the robot
during operation. Press the button to
resume cleanup. Press the button to
send the robot back to the dock and end
the current cleanup.
Pause
Notes:
Cleanup cannot start if the battery level is too low. Allow the
robot to charge before starting cleanup.
If cleanup is completed in less than 10 minutes, the area will
be cleaned twice.
If the battery runs low during the cleaning cycle, the robot
will automatically return to the dock. After charging, the
robot will resume where it left o.
If the robot is paused for over 10 minutes,
it will go to sleep, and the power indicator
will ash every few seconds. Press any
button to wake it up.
Sleep
Notes:
The robot will not go to sleep when it is charging.
The robot will automatically shut down if left in sleep mode
for more than 12 hours.
Charging
Automatically: After cleaning, the robot will
automatically return to the dock to charge.
Manually: In pause mode, press the button
to send the robot back to the dock.
The power indicator light pulses during charging.
Note: If the robot fails to nd the dock, it will automatically
return to its starting location. Place the robot on the dock
manually to recharge.
Error
If an error occurs while the robot is cleaning,
the power indicator will ash red and a voice
alert will sound. See “Errors” for solutions.
Spot Cleaning
Press and hold the button to start spot
cleaning. Cleaning range: The robot cleans
a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area
centered on itself.
Resetting
If the robot does not respond when a
button is pressed or cannot be turned o,
reset the system. Press the Reset button,
and the robot will reset automatically.
Restoring Factory Settings
Notes:
The robot will go to sleep automatically if left in an Error
state for over 10 minutes.
Placing the robot on the dock in an Error state will stop the
current cleanup.
If the robot does not function properly after
a system reset, switch it on. Press and hold
the button and at the same time press
Zone 1 – Cleaned
Zone 4 – Next Zone
Zone 2 – Cleaned
Zone 3 – In Progress
14
Routine Maintenance
C
C1 Main Brush
*Clean every 2 weeks and replace every 6-12 months
C1-1—Main Brush Cover
C1-2—Latches
C1-3—Main Brush
C1-4—Main Brush Caps
C1-5—Main Brush Bearing
C1-6—Turn over the robot and press the
latches to remove the main brush cover.
C1-8—Rotate the main brush caps in
the indicated unlock direction to remove
the caps.
C1-9—After removing the tangled hair
or dirt at both ends of the main brush,
reinstall it, press on the main brush cover
to lock it in place.
C1-10—Make sure that the main brush cover
has been properly attached. When properly
installed, all four tabs should be hidden.
Notes:
Main brush should be wiped down with wet cloth and left to
dry away from direct sunlight.
Do not use corrosive cleaning uid or disinfectant to clean
the main brush.
C2 Side Brush
1. Unscrew the side brush screw.
2. Remove and clean the side brush.
Reinstall the brush and tighten the screw.
*Clean every month and replace every 3 to 6 months
C3 Omni-Directional Wheel
The omni-directional wheel bracket cannot be removed.Note:
C3-1—Use a tool, such as a small
screwdriver, to pry out the axle and take
out the wheel.
*Clean as needed
C1-7—Pull out the main brush and remove
the main brush bearing.
App Features
Cleaning Map
Multi-map management
Real-time vacuum and mop route
Map zoning
Map editing
Custom Cleaning Modes
Scheduled Cleaning
Selective Room Cleaning
Note: Features and details of the app may vary slightly due to
the continuous app development and updates.
Relling the Water Tank or
Washing Mop
To add water or clean the mop cloth, press
any button to stop the robot and remove
the mopping module. After adding water
or cleaning the mop cloth, reinstall the
mopping module and press the button
to continue.
Zone Cleaning
No-go zones & invisible wall
Custom modes
Carpet Boost
Cleaning Mode Switch
4-level suction power
Robot Information
Cleaning history
Battery level
Care & maintenance
More Features
Firmware upgrade
Volume adjustment
DND mode
Voice assistance support
Do Not Disturb (DND) Mode
The default Do Not Disturb (DND) period is
from 22:00 to 08:00. You can use the app to
disable the DND mode or modify the DND
period. When DND mode is activated, the
robot will not automatically resume cleanup,
the power indicator light will dim, and the
volume of the voice prompts will lower.
Reset button until you hear the “Restoring
factory settings” voice prompt.
15
Notes:
After cleaning, always remove the mop cloth to prevent
dirty water from leaching back into the clean water tank.
A dirty mop will compromise the washing performance.
Clean it before use.
To ensure cleaning performance, replace the mop every 3
to 6 months.
Notes:
Before removing the battery, make sure it is fully drained.
Do not attempt to remove the battery if the robot is
connected to the dock.
Remove the entire battery pack. Avoid damaging the
battery pack casing to avoid short-circuits or leakage of
hazardous substances.
In the event of accidental contact with battery uid, rinse
thoroughly with water and seek immediate medical care.
C3-2—Rinse the wheel and the axle with
water to remove any hair and dirt. Air-dry,
reinstall, and press the wheel and axle
back in place.
Note: If the robot will be left unused for a long period, turn it
o and charge it at least every three months to avoid battery
damage caused by over-discharge.
Clean the mainwheels with a soft, dry cloth.
C4 Main Wheels *Clean every month
C5-2—Remove the washable lter and
empty the dustbin.
C5-1—Open the upper cover of the robot
and take out the dustbin.
C5 Dustbin and Washable Filter
*Clean every week and lter should be replaced every 6-12
months.
C7 Mop Cloth
C7-1—Remove the mop cloth from the
mopping module. Wash and air dry the
mop cloth.
C6-3—Four cli sensors.
* Clean after each use and replace every 3 to 6 months
Note: To prevent blockage, only use clean water without any
cleaning liquid.
Note: Do not touch the surface of the lter with your hands,
brush, or hard objects to avoid potential damage.
C5-3—Fill the dustbin with clean water.
Gently shake the dustbin, and then pour
out the dirty water.
C5-4—Rinse the lter repeatedly and tap it
to remove as much dirt as possible.
C5-5—Leave the dustbin and the washable
lter to dry and reinstall them.
C6-2—Wall sensor.
C6 Robot Sensors
*Clean every month
C6-1—Dock locator.
C8-1—Mop Attachment Slot
*Replace them every 1 to 3 months
C8 Filter Components
Note: To ensure cleaning performance, replace the lter
components every 1 to 3 months, depending on the water
quality and how often you use the robot.
C9 Charging Contact Areas
Clean the charging contacts of the dock and
the robot with a soft, dry cloth.
1. Move your nger along the notch to
remove each lter.
2. Insert new lter components and make
sure they are properly installed.
Battery
Removing the Battery
The robot is equipped with a high-performance
lithium-ion rechargeable battery pack. To
maintain battery performance, keep the robot
*Clean every month
Use a soft, dry cloth to wipe all sensors,
including:
Environment
Protection Information
* The following information applies only when disposing of the
robot and should not be followed for day-to-day operations.
The chemical substances contained in the
built-in lithium-ion battery of this product
can cause environmental pollution. Remove
the battery before disposing of this product
and hand it to a professional battery
recycling facility for centralized disposal.
1. Operate the robot without connecting to
the dock until it runs out of battery.
2. Turn o the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the latch to pull out the battery
connector and remove the battery.
charged during normal use.
16
Basic Parameters
Robot
Note: The serial number is on a sticker on the underside of the robot.
< 6 hoursCharging Time
Q400RR
Model
14.4V/5200mAh lithium-ion battery
Battery
Approx. 3.2kg (7.05 lbs. )
Weight
20V 1.2A
Rated Input
Charging Dock
14.4V/5200mAh lithium-ion batteryCharging Battery
CDZ12RRModel
28WRated Power
100-240V~Rated Input
Rated Output
50-60HzRated Frequency
20V 1.2A
Errors
If an error occurs while the robot is cleaning, the power indicator will
ash red quickly, and a voice alert will sound. Refer to the following
table for troubleshooting.
1. After resolving any of the following errors, relocate your robot and
restart cleaning.
2. After any sensor errors, clean the sensor and retry.
3. If the battery is at an abnormal temperature, wait for it to return
to normal before use. Note: A system reset may resolve some problems.
Error 1: LiDAR turret or laser blocked. Check for obstruction and retry.
Error 2: Bumper stuck. Clean it and lightly tap to release it.
Error 3: Wheels suspended. Move robot and restart.
Error 4: Cli sensor error. Clean cli sensors, move robot away from drops
and restart.
Error 5: Main brush jammed. Clean main brush and bearings.
Error 6: Side brush jammed. Remove and clean side brush.
Error 7: Wheels jammed. Move the robot and restart.
Error 8: Robot trapped. Clear obstacles surrounding robot.
Error 9: No dustbin. Install dustbin and lter.
Error 12: Low battery. Recharge and retry.
Error 13: Charging error. Clean charging contacts and retry.
Error 14: Battery error.
Error 16: Robot tilted. Move to level ground and restart.
Error 17: Side brush error. Reset robot.
Error 18: Fan error. Reset robot.
Error 21: Vertical bumper pressed. Move robot and retry.
Error 22: Dock locator error. Clean and retry .
Error 23: Could not return to dock. Clean dock location beacon and retry.
Error 26: Wall sensor dirty. Clean wall sensor.
Filter blocked or wet. Clean, dry, and retry.
No-go zone or Invisible Wall detected. Move robot from this area.
Internal error. Reset the robot.
If the problem persists after using the recommendations in the table
above, contact our support team at:
[email protected] (United States/Canada/Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
17
Unable to power on
Unable to charge
Slow charging speed
Unable to return to dock
Abnormal behavior
Noise during cleaning
Poor cleaning
performance
and/or leaking dust
Problem
Unable to connect
to WiFi
Battery low. Put the robot on the dock and charge it before use.
Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
If the dock is not receiving power, check that both ends of the power cable are properly connected.
If the contact is poor, clean the charging contacts of the dock and the robot.
Conrm that the dock indicator is on.
To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an
environment at a high or low temperature.
Charging contacts dirty. Clean them with a dry cloth.
There are too many obstacles near the dock. Move it to an open area.
The robot is too far from the dock. Place it closer and retry.
Restart the robot.
The main brush, side brush, or main wheel may be jammed. Turn o the robot and clean them.
The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
The dustbin is full and needs emptying.
The lter is blocked and needs cleaning.
The main brush is tangled up and needs cleaning.
Solution
WiFi disabled. Reset the WiFi and try again.
Poor WiFi signal. Move the robot to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
Current device not supported. Find the supported models in the app.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer
Service for help with troubleshooting.
FAQs
18
FAQs
Scheduled cleaning is not working Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when
the robot is on the dock?
The robot will draw power while it is docked to maintain battery performance,
but the power consumption is extremely low.
Problem Solution
Does the robot need to be
charged for at least 16 hours for
the rst three uses?
No or little water during washing
No. The lithium battery has no memory eect. The robot can be used any time
after it has been fully charged once.
Check whether there is water in the water tank; adjust up the water ow; wash
the mop; replace the lter; check the manual for instructions on how to correctly
install the mop.
Cleaning does not resume after
recharging
The robot cannot return to the dock
after spot cleaning or when it has
been moved manually.
The robot begins to miss certain spots
Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
If the robot is placed manually on the dock before it is recharged automatically,
it will not be able to continue cleanup.
After spot cleaning or a signicant position change, the robot will re-generate the
map. If the dock is too far away, the robot may not be able to return for recharging
and must be placed on the dock manually.
The wall sensor or cli sensors may be dirty. Clean them with a soft, dry cloth.
Too much water during washing Make sure that the water tank lid is properly installed; adjust down the water ow;
make sure that the lter is properly installed.
Product Model: Q400RR
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Beijing, P.R. CHINA
Robotic Vacuum Cleaner
For after-sales support, contact our support team at:
[email protected] (United States/Canada/Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
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Roborock Q7 Robot Vacuum and Mop Cleaner Manuel utilisateur

Catégorie
Aspirateurs robotiques
Taper
Manuel utilisateur