HP DX9000 TOUCHSMART BUSINESS PC Le manuel du propriétaire

Marque: HP

Modèle: DX9000 TOUCHSMART BUSINESS PC

Taper: Le manuel du propriétaire

Support and System Recovery Guide

• EULA

• Support information

• System recovery

• Safety warnings

Before contacting the HP Customer Care Center, it’s important to have the following information

handy.

Please take a moment to write down your product information for future reference.

The first four items on the list (Model Number, Product Number, Serial Number, and

Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the

same time.

Model Number: _____________________________________________________________________

System (Product) Number: ____________________________________________________________

Serial Number: ______________________________________________________________________

Software Build Number: ______________________________________________________________

Operating System: ___________________________________________________________________

Purchase Date: ______________________________________________________________________

Table of Contents

Table of Contents........................................................................................................................................................... iii

END-USER LICENSE AGREEMENT....................................................................................................................................4

Support Information........................................................................................................................................................6

Repairing Software Problems ...........................................................................................................................................7

Operating Specifications...............................................................................................................................................13

Regulatory and Safety Information..................................................................................................................................13

iii

END-USER LICENSE AGREEMENT

PLEASE READ CAREFULLY BEFORE USING THIS

EQUIPMENT: This End-User license Agreement (“EULA”) is

a legal agreement between (a) you (either an individual

or a single entity) and (b) Hewlett-Packard Company

(“HP”) that governs your use of any Software Product,

installed on or made available by HP for use with your HP

product (“HP Product”), that is not otherwise subject to a

separate license agreement between you and HP or its

suppliers. Other software may contain a EULA in its online

documentation. The term “Software Product” means

computer software and may include associated media,

printed materials and “online” or electronic

documentation. An amendment or addendum to this EULA

may accompany the HP Product.

RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED

ONLY ON THE CONDITION THAT YOU AGREE TO ALL

TERMS AND CONDITIONS OF THIS EULA. BY

INSTALLING, COPYING, DOWNLOADING, OR

OTHERWISE USING THE SOFTWARE PRODUCT, YOU

AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF

YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR

SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED

PRODUCT (HARDWARE AND SOFTWARE) WITHIN

14 DAYS FOR A REFUND SUBJECT TO THE REFUND

POLICY OF YOUR PLACE OF PURCHASE.

1. GRANT OF LICENSE. HP grants you the following

rights provided you comply with all terms and conditions

of this EULA:

a. Use. You may use the Software Product on a single

computer (“Your Computer”). If the Software Product is

provided to you via the internet and was originally

licensed for use on more than one computer, you may

install and use the Software Product only on those

computers. You may not separate component parts of the

Software Product for use on more than one computer. You

do not have the right to distribute the Software Product.

You may load the Software Product into Your Computer’s

temporary memory (RAM) for purposes of using the

Software Product.

b. Storage. You may copy the Software Product into the

local memory or storage device of the HP Product.

c. Copying. You may make archival or back-up copies of

the Software Product, provided the copy contains all of

the original Software Product’s proprietary notices and

that it is used only for back-up purposes.

d. Reservation of Rights. HP and its suppliers reserve all

rights not expressly granted to you in this EULA.

e. Freeware. Notwithstanding the terms and conditions of

this EULA, all or any portion of the Software Product

which constitutes non-proprietary HP software or software

provided under public license by third parties

(“Freeware”), is licensed to you subject to the terms and

conditions of the software license agreement

accompanying such Freeware whether in the form of a

discrete agreement, shrink wrap license or electronic

license terms accepted at time of download. Use of the

Freeware by you shall be governed entirely by the terms

and conditions of such license.

f. Recovery Solution. Any software recovery solution

provided with/for your HP Product, whether in the form of

a hard disk drive-based solution, an external media-based

recovery solution (e.g. floppy disk, CD or DVD) or an

equivalent solution delivered in any other form, may only

be used for restoring the hard disk of the HP Product

with/for which the recovery solution was originally

purchased. The use of any Microsoft operating system

software contained in such recovery solution shall be

governed by the Microsoft License Agreement.

2. UPGRADES. To use a Software Product identified as

an upgrade, you must first be licensed for the original

Software Product identified by HP as eligible for the

upgrade. After upgrading, you may no longer use the

original Software Product that formed the basis for your

upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to

updates or supplements to the original Software Product

provided by HP unless HP provides other terms along with

the update or supplement. In case of a conflict between

such terms, the other terms will prevail.

4. TRANSFER.

a. Third Party. The initial user of the Software Product

may make a one-time transfer of the Software Product to

another end user. Any transfer must include all component

parts, media, printed materials, this EULA, and if

applicable, the Certificate of Authenticity. The transfer

may not be an indirect transfer, such as a consignment.

Prior to the transfer, the end user receiving the transferred

product must agree to all the EULA terms. Upon transfer of

the Software Product, your license is automatically

terminated.

b. Restrictions. You may not rent, lease or lend the

Software Product or use the Software Product for

commercial timesharing or bureau use. You may not

sublicense, assign or transfer the license or Software

Product except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights

in the Software Product and user documentation are

owned by HP or its suppliers and are protected by law,

including but not limited to United States copyright, trade

secret, and trademark law, as well as other applicable

laws and international treaty provisions. You shall not

remove any product identification, copyright notices or

proprietary restrictions from the Software Product.

6. LIMITATION ON REVERSE ENGINEERING. You may

not reverse engineer, decompile, or disassemble the

Software Product, except and only to the extent that the

right to do so is mandated under applicable law

notwithstanding this limitation or it is expressly provided

for in this EULA.

7. TERM. This EULA is effective unless terminated or

rejected. This EULA will also terminate upon conditions set

forth elsewhere in this EULA or if you fail to comply with

any term or condition of this EULA.

8. CONSENT TO USE OF DATA. You agree that HP and

its affiliates may collect and use technical information you

provide in relation to support services related to the

Software Product. HP agrees not to use this information in

a form that personally identifies you except to the extent

necessary to provide such services.

9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS

SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”

AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL

OTHER WARRANTIES AND CONDITIONS, EITHER

EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT

NOT LIMITED TO, WARRANTIES OF TITLE AND

NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,

DUTIES OR CONDITIONS OF MERCHANTABILITY, OF

FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK

OF VIRUSES ALL WITH REGARD TO THE SOFTWARE

PRODUCT. Some states/jurisdictions do not allow

exclusion of implied warranties or limitations on the

duration of implied warranties, so the above disclaimer

may not apply to you in its entirety.

10. LIMITATION OF LIABILITY. Notwithstanding any

damages that you might incur, the entire liability of HP

and any of its suppliers under any provision of this EULA

and your exclusive remedy for all of the foregoing shall be

limited to the greater of the amount actually paid by you

separately for the Software Product or U.S. $5.00. TO

THE MAXIMUM EXTENT PERMITTED BY APPLICABLE

LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE

LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR

CONSEQUENTIAL DAMAGES WHATSOEVER

(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR

LOSS OF PROFITS OR CONFIDENTIAL OR OTHER

INFORMATION, FOR BUSINESS INTERRUPTION, FOR

PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING

OUT OF OR IN ANY WAY RELATED TO THE USE OF OR

INABILITY TO USE THE SOFTWARE PRODUCT, OR

OTHERWISE IN CONNECTION WITH ANY PROVISION

OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS

ESSENTIAL PURPOSE. Some states/jurisdictions do not

allow the exclusion or limitation of incidental or

consequential damages, so the above limitation or

exclusion may not apply to you.

11. U.S. GOVERNMENT CUSTOMERS. Consistent with

FAR 12.211 and 12.212, Commercial Computer

Software, Computer Software Documentation, and

Technical Data for Commercial Items are licensed to the

U.S. Government under HP’s standard commercial license.

12. COMPLIANCE WITH EXPORT LAWS. You shall

comply with all laws and regulations of the United States

and other countries/regions (“Export Laws”) to assure that

the Software Product is not (1) exported, directly or

indirectly, in violation of Export Laws, or (2) used for any

purpose prohibited by Export Laws, including, without

limitation, nuclear, chemical, or biological weapons

proliferation.

13. CAPACITY AND AUTHORITY TO CONTRACT. You

represent that you are of the legal age of majority in your

state of residence and, if applicable, you are duly

authorized by your employer to enter into this contract.

14. APPLICABLE LAW. This EULA is governed by the laws

of the State of California, U.S.A.

15. ENTIRE AGREEMENT. This EULA (including any

addendum or amendment to this EULA which is included

with the HP Product) is the entire agreement between you

and HP relating to the Software Product and it supersedes

all prior or contemporaneous oral or written

communications, proposals and representations with

respect to the Software Product or any other subject matter

covered by this EULA. To the extent the terms of any HP

policies or programs for support services conflict with the

terms of this EULA, the terms of this EULA shall control.

Rev. 10/03

Support Information

Where to Get Help

Follow these steps when you need help

1 Check the product documentation for help with setting

up and using your computer.

2 Use the Help and Support Center for help with

hardware and software questions. Click the

Windows Vista start button, and then click Help

and Support. The Help and Support Center provides

useful troubleshooting information and includes the

following:

• Link to register your computer.

• System information, including your computer

product number, model number, and serial number.

• E-mail support.

• HP Real Time Chat with qualified support

specialists.

• Support phone numbers.

• Link to the User Guides for your computer.

3 If you think you have a hardware issue, before calling

the Customer Care Center, run the hardware

diagnostic tools that are preinstalled on your computer.

Click the Windows Vista start button, All

Programs, PC Help & Tools, and then click

Hardware Diagnostic Tools.

4 HP Technical Support Web site. Go to:

http://www.hp.com/support for product

information, driver updates, troubleshooting, and

much more.

5 If you have not solved the problem, call HP Total Care,

toll-free, by phone, 24 hours a day, seven days a

week in English, Spanish (U.S. only), and French

(Canada only) at:

1-800-474-6836 (800-HP-invent)

When you call, please have your product model

number, serial number, and date of purchase

available. Telephone support is free during your limited

warranty period.

HP Total Care

HP Total Care provides fast, friendly, and effective expert

advice for all your HP products. If you have a question or

if a problem arises, we offer extensive service and

support options around the clock to better handle your

needs. Go to your computer’s Help and Support Center

for the fastest resolutions. For more information on your

support and services options visit:

http://www.hp.com/go/totalcare

http://www.hp.ca/totalcare (Canada)

When Should I Contact HP Total

Care Support and Services?

•

The Help and Support Center or other support tools on

your computer do not identify or help solve your

problem.

•

You either do not have Internet access or cannot

connect to the Internet to use the HP Technical Support

Web site or to chat with qualified online support

specialists.

•

There is obvious damage or a mechanical breakdown

with your product, and it does not work.

HP Total Care Agents are available 24 hours a day in

English, Spanish (U.S. only), and French (Canada only)

via telephone to provide expert assistance.

1-800-474-6836 (800-HP-invent)

NOTE: Support options, availability, and hours vary by

product, country/region, and language and are subject to

change.

Protect Your Investment

Protect your investment by purchasing an extended

service plan. Allow Total Care to provide you with total

peace of mind, while you get the most out of your

investment. Service coverage begins on product purchase

date, and you must purchase the service within the first

year after purchasing the computer. The hardware service

offering is determined based on the outcome of system

self-test programs that you run during your initial call to

HP Total Care.

For more information visit:

http://www.hp.com/go/totalcare (U.S. only)

or call:

1-866-234-1377

http://www.hp.ca/totalcare (Canada only)

or call:

1-877-231-4351

Recycle — HP Planet Partners

HP is sensitive to the environment and has a program,

Planet Partners, to make it simple for us to reclaim your

old product for recycling. HP will help you recycle your

old equipment even if it is not an HP product; we take

back all makes and models. Visit our Web site to find out

how easy it is to recycle:

http://www.hp.com/recycle

Repairing Software Problems

Your computer uses the operating system and installed

software programs during normal operation. If your

computer works improperly or stops because of the

software, you may be able to repair it.

Some software repairs are as simple as restarting your

computer and others require performing a System

Recovery from files on your hard disk drive.

NOTE: You must perform the computer repair methods in

the order described in this document.

Software Repair Overview

This section lists the available methods of fixing your

computer if you are experiencing software problems. The

sections that follow provide detailed instructions for each

method. You must perform the procedures in the order

listed in this overview:

1 Restarting Your Computer

2 Turning Off Your Computer

3 Updating Drivers

4 Microsoft System Restore

5 Software Program and Hardware Driver Reinstallation

6 System Recovery

NOTE: If you are replacing a hard disk drive, you only

need to perform the system recovery.

Restarting Your Computer

Restarting is the simplest repair method for your computer.

When you restart, the computer reloads the operating

system and software into its memory.

To restart your computer:

1 Close all open programs and windows.

2 Click the Windows Vista start button.

3 Click the Arrow button next to the Lock button, and

then click Restart.

Turning Off Your Computer

When you turn off your computer and then turn it on

again, you force the computer to reload the operating

system into its memory, which clears some tracking

information. This may eliminate some problems that can

remain after you perform a restart.

To turn off your computer:

1 Close all open programs and windows.

2 Click the Windows Vista start button.

3 Click the Arrow button next to the Lock button, and

then click Shut Down.

4 Start your computer by pressing the On button.

Updating Drivers

A driver is a software program that enables your

computer to communicate with an attached device, such

as a printer, a hard disk drive, a mouse, or a keyboard.

Complete the following procedure to update a driver, or

to revert to an earlier version of the driver if the new one

does not solve your problem:

1 Click the Windows Vista start button, right-click

Computer, and then select Properties.

2 Under Tasks, click Device Manager.

3 Click the plus sign (+) to expand the type of device for

which you want to update or rollback, (for example,

DVD/CD-ROM drives).

4 Double-click the specific item (for example, HP DVD

Writer 640b).

5 Click the Driver tab.

6 To update a driver, click Update Driver, and follow

the onscreen instructions.

To revert to an earlier version of a driver, click

Rollback Driver, and follow the onscreen

instructions.

Microsoft System Restore

Microsoft Windows Vista includes a feature that enables

you to restore your computer configuration to that of a

previous time when a current software problem did not

exist. The feature does this by creating a restore point

where it records the computer settings at that time

and date.

When a new program is installed, the operating system

automatically creates a restore point before it adds the

new software. You can also set restore points manually.

If you experience a problem that you think may be due to

software on your computer, use System Restore to return

the computer to a previous restore point.

NOTE: Always use this System Restore procedure before

you use the System Recovery program.

To start a System Restore:

1 Close all open programs.

2 Click the Windows Vista start button,

All Programs, and then click Accessories.

3 Choose System Tools, System Restore, and then

click Next.

4 Follow the onscreen instructions.

To manually add restore points:

1 Close all open programs.

2 Click the Windows Vista start button, and then

click Control Panel.

3 Click System and Maintenance, and then click

System.

4 Click System protection.

5 Under Automatic restore points, select the disk for

which you want to create a restore point.

6 Click Create.

7 Follow the onscreen instructions.

For more information about software restore points:

1 Click the Windows Vista start button, and then

click Help and Support.

2 Type system restore into the Search box, and then click

Search.

Software Program and

Hardware Driver

Reinstallation

If an individual factory-installed software program or

hardware driver is damaged, you can reinstall it by using

the Recovery Manager program (select models only).

NOTE: Do not use the Recovery Manager program to

reinstall software programs that came on CDs or DVDs

included in the computer box. Reinstall these programs

directly from the CDs or DVDs.

Before you uninstall a program, be sure you have a way

to reinstall it. Check that it is still available from where you

initially installed it (for example, discs or the Internet). Or

check that the program is in the list of programs you can

reinstall from the Recovery Manager.

To check the list of installable programs in the Recovery

Manager:

1 Click the Windows Vista start button,

All Programs, PC Help & Tools, and then click

Recovery Manager.

2 Click Advanced Options, Reinstall software

programs that came with your computer, and

then click Next.

3 Click Next at the Welcome screen.

A list of programs opens. Check whether your program

is there.

To uninstall a program:

1 Close all software programs and folders.

2 Uninstall the damaged program:

3 Click the Windows Vista start button, Control

Panel.

4 Under Programs, click Uninstall a program.

5 Select the program you want to remove, and then click

Uninstall.

6 Click Yes if you want to continue with the uninstall

process.

To reinstall a program using the Recovery Manager:

1 Click the Windows Vista start button,

All Programs, PC Help & Tools, and then click

Recovery Manager.

2 Click Advanced Options, Reinstall software

programs that came with your computer, and

then click Next.

3 Click Next at the Welcome screen.

4 Choose the program you want to install, click Next,

and follow the onscreen instructions.

5 When you have finished reinstalling, restart the

computer.

NOTE: Do not skip this last step. You must restart the

computer when you are finished recovering software

programs or hardware drivers.

System Recovery

After you have tried the previously mentioned methods of

repairing your computer, you can run a system recovery

as a last resort to reinstall the factory-shipped operating

system, software programs, and hardware drivers.

System Recovery — System recovery completely

erases and reformats the hard disk drive, deleting all data

files you have created. System recovery reinstalls the

operating system, programs, and drivers. However, you

must reinstall any software that was not installed on the

computer at the factory. This includes software that came

on CDs included in the computer accessory box, and

software programs you installed after purchase.

You must choose from the following methods for

performing a System Recovery:

Recovery Image — Run the system recovery from a

recovery image stored on your hard disk drive. The

recovery image is a file that contains a copy of the

original factory-shipped software. To perform a system

recovery from the recovery image on your hard disk

drive, see “

Starting system recovery from the hard disk

drive“ on page 9.

NOTE: The recovery image uses a portion of the hard

disk drive that cannot be used for data storage.

Recovery Discs — Run the system recovery from a set

of recovery discs (CDs or DVDs) that you create from files

stored on your hard disk drive. To create recovery discs,

see the next section.

Creating Recovery Discs

Complete the procedure described in this section to create

a set of recovery discs from the recovery image stored on

your hard disk drive. This image contains the operating

system and software program files that were originally

installed on your computer at the factory.

You can create only one set of recovery discs for your

computer. Furthermore, the recovery discs you create can

be used only with your computer.

After creating the recovery discs, you can delete the

recovery image if you want to make extra space available

on your hard disk drive.

NOTE: Do not delete the recovery image until you have

made recovery discs.

Choosing Recovery Discs

There are several advantages to using DVDs instead of

CDs when creating recovery discs:

DVDs have greater capacity than CDs, so there are fewer

discs to record and store.

DVD recovery discs take less time to create than CD

recovery discs.

To create recovery discs, your computer must have a CD

or DVD Writer drive, or other drive that can write to CDs

or DVDs.

You must use high-quality discs. Because making a set of

recovery discs is so important, there is a very high

verification standard for this process. You may see error

messages such as Recording failure when writing disc or

Error detected during disc verification.

Your discs may be rejected if they are not defect-free. You

will be prompted to insert a new blank disc to try again. It

is normal that some of your discs may be rejected.

The number of discs in the recovery disc set depends on

your computer model. The program that creates the discs

tells you the specific number of blank discs needed to

make the set. The following table gives an idea of how

many discs you will need.

Disk Drive Disc Type

Number of

Required Blank

Discs

DVD DVD-R, DVD+R 1–3 discs

DVD

DVD+R Dual-

Layer

1–2 discs

CD CD-R 7–16 discs

No CD or

DVD drive

Contact HP Support

The process takes some time to verify that the information

written on the disc is correct. You can quit the process at

any time. The next time you run the program, it resumes

where it left off.

To create recovery discs:

1 Close all open programs.

2 Click the Windows Vista start button, All

Programs, PC Help & Tools, and then click

Recovery Disc Creation.

3 Follow the onscreen instructions. Label each disc as

you make it (for example, Recovery 1, Recovery 2).

4 Store the Recovery discs in a safe place.

System Recovery Options

You should attempt system recovery in the following order:

1 Through the hard disk drive, from the Windows Vista

Start menu.

2 Through the hard disk drive, by pressing the F11 key

on the keyboard during system startup.

3 Through recovery discs that you create.

4 Through recovery discs purchased from HP Support.

To purchase recovery discs, go to

http://www.hp.com/support and visit the

Software & Driver downloads page for your

computer model.

Starting system recovery from

the hard disk drive

Choose one of the following procedures to reinstall the

software from the recovery image on your hard disk drive:

•

Starting system recovery from the Windows Vista

Start menu

•

System recovery from system startup

System recovery from the

Windows Vista Start menu

If the computer is working, and Windows Vista is

responding, use these steps to perform a system recovery.

NOTE: System Recovery deletes any data or programs

that you created or installed after purchase. Therefore,

ensure you have backed up to a removable disc any data

that you want to keep.

1 Turn off the computer.

2 Disconnect all peripheral devices from the computer,

except the monitor, keyboard, and mouse.

3 Turn on the computer.

4 Click the Windows Vista start button, All

Programs, PC Help & Tools, and then click

Recovery Manager.

5 In the Recovery Manager Welcome window, click the

Advanced options button.

6 Click Recover your computer to its original

factory condition, and then click Next.

7 Click Next at the next screen that prompts you

to do so.

8 Your computer restarts.

NOTE: If your system does not detect a recovery

partition, it will prompt you to insert a recovery disc.

9 In the Recovery Manager Welcome window, click the

Advanced options button.

10 Click Recover your computer to its original

factory condition, and then click Next.

11 If you are prompted to back up files, and you have

already done so, click No, and then click Next.

12 System recovery begins. After system recovery is

complete, the computer restarts.

13 Complete the registration process, and wait until you

see the desktop.

14 Turn off the computer, reconnect all peripheral devices,

and turn the computer back on.

15 Perform the procedure “Performing the post-recovery

procedure” on page

11.

System recovery at system

startup

If Windows Vista is not responding, but the computer is

working, use these steps to perform a system recovery:

NOTE: System Recovery deletes any data or programs

that you created or installed after purchase. Therefore,

ensure you have backed up to a removable disc any data

that you want to keep.

1 Turn off the computer. If necessary, press and hold the

On button until the computer turns off.

2 Disconnect all peripheral devices from the computer,

except the monitor, keyboard, and mouse.

3 Press the On button to turn on the computer.

4 As soon as you see the initial company logo screen

appear, repeatedly press the F11 key on your

keyboard until the Recovery Manager window opens.

5 Click Advanced options.

6 Click Recover your computer to its original

factory condition, and then click Next.

7 If you are prompted to back up files, and you have

already done so, click No, and then click Next.

8 System recovery begins. After system recovery is

complete, the computer restarts.

9 Complete the registration process, and wait until you

see the desktop.

10 Turn off the computer, reconnect all peripheral devices,

and turn the computer back on.

11 Perform the procedure “Performing the post-recovery

procedure” on page

11.

Starting system recovery from

recovery discs

This section contains the procedure for performing a

system recovery from the recovery discs you created as

described in “Creating Recovery Discs” on page

NOTE: System Recovery deletes any data or programs

that you created or installed after purchase. Therefore,

ensure you have backed up to a removable disc any data

that you want to keep.

To perform a system recovery program using recovery

discs:

1 If the computer is working, create a backup CD or

DVD containing all the data files you want to save.

When you are done, remove the backup disc from the

disc slot.

CAUTION: All data on the hard disk drive will

be deleted. You will lose data if it is not

backed up.

2 Insert recovery disc #1 into the disc slot.

3 If the computer works, click the Windows Vista

start button, click the Arrow button next to the

Lock button, and then click Shut Down.

If the computer is not responding, press and hold the

On button for approximately 5 seconds, or until the

computer turns off.

4 Disconnect all peripheral devices from the computer,

except the monitor, keyboard, and mouse.

5 Press the On button to turn on the computer.

6 A window may open, prompting you to choose

between running system recovery from the discs or

from your hard drive.

7 Choose to run from the recovery discs, and then

click Next.

8 In the Recovery Manager Welcome window, click the

Advanced options button.

9 Click Recover your computer to its original

factory condition, and then click Next.

10 If you are prompted to back up files, and you have

already done so, click No, and then click Next.

11 If you are prompted to insert the next recovery

disc, do so.

12 When the Recovery Manager is finished, remove the

last recovery disc.

13 Click Finish to restart the computer.

Performing the post-recovery

procedure

1 At the Welcome to Microsoft Windows screen, follow

the onscreen setup instructions, and then click Start in

the last screen to display the Windows desktop.

2 Configure your Internet connection.

3 Use Windows Update to get critical updates from

Microsoft:

• Click the Windows Vista start button, and

then click Control Panel.

• Under Security, click the Check for Updates

button.

• Click Install Updates.

• Restart your computer. (Some updates will not finish

installing until you restart.)

4 Use HP Update to get critical updates from HP:

• Click the Windows Vista start button,

All Programs, the HP folder, and then click

HP Update.

• Follow the onscreen instruction to download driver

and software updates.

5 Turn off your computer, reconnect all peripheral

devices that were originally connected to it, and then

turn the computer back on.

6 Reinstall software that originally came in the box with

your computer, and also any additional software you

purchased.

• The system recovery software might have already

installed some of the software that came in the box.

• If you installed updates to any software programs,

reinstall those as well. You can typically download

these updates from the software manufacturer’s

Web site.

7 If you performed a backup before the system recovery,

copy the backup data files from the backup media to

your hard disk drive.

8 Ensure your system is running up-to-date security

software.

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN 17050-1

Supplier’s Name: Hewlett-Packard Company

Supplier’s Address: Hewlett-Packard Company

10955 Tantau Ave

Cupertino, CA 95014

declares, that the product(s)

Product: Personal computer

Model Number(s): IQ500, IQ800, dx9000 series

Product Options: Bluetooth: BCM 92045NMD

Keyboard: RK713A

Mouse: RM713A

Receiver: RX713A

conforms to the following Product Specifications:

Safety: IEC 60950-1:2001 / EN60950-1: 2001

EN 60825-1: 1994 + A1: 2002 + A2: 2001, Class 1 (Laser/LED)

EMC: CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B/ EN 55022:2006, Class B

CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003

EN 55020:1995/ EN 55020:2002 +A1:2002 + A2:2005

EN 55013:2001 +A1:2003

EN 61000-3-2: 2006, Class D

EN 61000-3-3: 1995 + A1: 2001+ A2:2005

FCC Title 47 CFR, Part 15 Class B / ICES-003

AS/NZS CISPR 22: 2004/ AS/NZS CISPR 22: 2006

Telecom: TBR 21: 1998

EN 300 328 V.1.7.1

EN 301 489-17 V.1.2.1

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EEC

and the R&TTE Directive 99/5/EC and carries the “CE Marking” accordingly.

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired

operation.

Cupertino, CA USA October 8, 2008

For regulatory compliance information only, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130

European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany

North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Ave., Cupertino, CA 95014

Operating Specifications

Electrical ratings: AC INPUT 100–127V∿, 3A or 4A or 6A*

200–240V∿, 2A or 3A*

50/60 Hz

Operating temperature: 5° to 35° C

Storage temperature: –30° to 65° C

Operating humidity: 15 to 80% @ 26° C

Operating altitude: 0–2000 m

Storage altitude: 0–4572 m

* Refer to your computer’s ratings label located on the back of the computer to determine exact electrical rating.

Regulatory and Safety Information

WARNING: Text set off in this manner indicates

that failure to follow directions could result in

damage to equipment, loss of information, bodily

harm, or loss of life.

WARNING: Energized and moving parts inside.

Disconnect power to the equipment before

removing the enclosure.

Replace and secure the enclosure before

re-energizing the equipment.

WARNING: The computer is heavy; be sure to use

ergonomically correct lifting procedures when

moving the computer.

WARNING: Please read the “Additional Safety

Information” located later in this document before

installing and connecting your computer to the

electrical power system.

Batteries are delivered with this product.

When empty, do not throw them away

but collect as small chemical waste.

Bij dit product zijn batterijen geleverd.

Wanneer deze leeg zijn, moet u ze niet

weggooien maar inleveren als Klein

Chemisch Afval (KCA).

Mercury statement:

Materials disposal

This HP product contains the following materials that might

require special handling at end-of-life:

•

Mercury in the fluorescent lamp in the display LCD.

Disposal of mercury can be regulated because of environmental

considerations. For disposal or recycling information, please

contact your local authorities or the Electronic Industries

Alliance (EIA) (http://www.eiae.org).

Perchlorate statement:

Perchlorate material -– special handling may apply. See

http://www.dtsc.ca.gov/hazardouswaste/

perchlorate/

This product’s real-time clock battery or coin cell battery may

contain perchlorate and may require special handling when

recycled or disposed of in California.

Audio volume statement

Listening to music at high volume levels and for extended

durations may damage one’s hearing. In order to reduce the

risk of damage to hearing, one should lower the volume to a

safe, comfortable level, and reduce the amount of time listening

at high levels.

•

For your own safety, before using headsets or earphones,

always reset the volume. Some headphones are louder than

other headphones, even if the volume control setting is

the same.

•

Changing the default audio or equalizer settings might lead

to higher volume and should only be done with caution.

•

If one HP product number includes a computer along with a

headset or earphone, this combination is in compliance with

EN 50332-1.

•

In general, audio line-out I/F is not intended to be used with

a headset or earphone.

FCC Regulatory and Safety Information

(USA Only)

Federal Communications Commission (FCC) Radio Frequency

Interference Statement

WARNING: This equipment has been tested and

found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide

reasonable protection against harmful

interference in a residential installation. This

equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions, may cause

harmful interference to radio communications.

However, there is no guarantee that interference

will not occur in a particular installation. If this

equipment does cause harmful interference to

radio or television reception, which can be

determined by turning the equipment off and on,

the user is encouraged to correct the interference

by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment

and the receiver.

•

Connect the equipment into an outlet that is on

a circuit different from the receiver.

•

Consult the dealer or an experienced radio/TV

technician for help.

The system RFI and Radiated Immunity tests were

conducted with supported peripheral devices and

shielded cables, such as those you receive with

your system. Changes or modifications not

expressly approved by the manufacturer could

void the user’s authority to operate the

equipment. To comply with the limits for an FCC

Class B computing device, always use shielded

signal cables and the power cord supplied with

this unit.

Consumer Information and FCC Requirements

Telephone Connection

•

This equipment complies with Part 68 of the Federal

Communications Commission rules. These rules permit this

device to be directly connected to the telephone network.

Standardized jacks are used for these connections.

This equipment should not be used on party lines or coin

lines.

•

If this device is malfunctioning, it may also cause harm to the

telephone network; this device should be disconnected until

the source of the problem can be determined and until it has

been repaired. If this is not done, the telephone company

may temporarily disconnect your service.

•

The telephone company may make changes in its technical

operations and procedures. If such changes affect the

compatibility or use of this device, the telephone company is

required to give adequate notice of the changes.

•

If the telephone company requests information on what

equipment is connected to their lines, inform them of:

a The telephone number this unit is connected to

b The ringer equivalence number

c The USOC jack required: RJ-11C

d The FCC Registration Number

Items (b) and (c) are indicated on the label. The ringer

equivalence number (REN) is used to determine how many

devices can be connected to your telephone line. In most

areas, the sum of the RENs on any one line should not

exceed five (5.0). If too many devices are attached, they

may not ring properly.

•

In the event of equipment malfunction, the manufacturer or

an authorized repair center should perform all repairs.

It is the responsibility of users requiring service to report the

problem to the manufacturer, or an authorized agent. Refer

to “Where to Get Help” in this document for contact

information.

Statement of Fax Branding

The Consumer Protection Act of 1991 makes it unlawful for any

person to use a computer or other electronic device to send any

message via telephone fax machine, unless it clearly contains:

a margin at the top or bottom of each transmitted page or on

the first page of the transmission, the date and time it is sent,

identification of the business or other entity, or individual

sending the message, the telephone number of the sending

machine or such business, entity, or individual.

Important Information About

ENERGY STAR

HP computers marked with the ENERGY STAR

Logo are

compliant with the applicable U.S. Environmental Protection

Agency (EPA) ENERGY STAR specifications for computers. The

EPA ENERGY STAR Logo does not imply endorsement by the

EPA. As an ENERGY STAR Partner,

Hewlett-Packard Company has

determined the products marked with

the ENERGY STAR Logo are ENERGY

STAR qualified as per the applicable

ENERGY STAR guidelines for energy

efficiency. The following logo will

appear on all ENERGY STAR qualified

computers:

The ENERGY STAR Computers Program was created by the EPA

to promote energy efficiency and reduce air pollution through

more energy-efficient equipment in homes, offices, and

factories. One way products achieve this is by reducing power

consumption when not being used through the Microsoft

Windows

Power Management feature.

The Power Management feature allows the computer to enter

into a low-power or “sleep” mode after a period of user

inactivity. When used with an external ENERGY STAR

compliant monitor, this feature will also support similar power

management features of the monitor. To take advantage of this

energy savings:

•

The Power Management feature has been preset to power

down the computer after 20 minutes of user inactivity.

•

The Power Management feature has been preset to power

down the monitor after 15 minutes of user inactivity.

Both the computer and monitor can be woken from “sleep”

mode through user interaction with any of the computer’s input

devices (ex: mouse, keyboard, etc). When configured with

Wake On LAN (WOL) enabled, the computer can also be

awoken by a network signal.

More information on the energy and financial savings potential

of the Power Management Feature can be found at the EPA’s

ENERGY STAR Power Management Web site:

www.energystar.gov/powermanagement

More information on the ENERGY STAR program and its

environmental benefits are available by visiting the EPA’s

ENERGY STAR Web site address: www.energystar.gov

CAUTION: Using the Energy Save Monitor feature

with non-ENERGY STAR compliant monitors may

cause video distortion when the Energy Save

timeout occurs.

Canada Department of Communications

(DOC) Notice

Telephone Connection

The Canada Department of Communications label identifies

certified equipment. This certification means that the equipment

meets certain telecommunications network protective,

operational, and safety requirements. The department does

not guarantee the equipment will operate to the user’s

satisfaction.

Before installing this equipment, the user should ensure it is

permissible to connect it to the facilities of the local

communications company. The equipment must be installed

using an acceptable method of connection. In some cases, the

company’s inside wiring associated with a single line individual

service may be extended by means of a certified connector

assembly (telephone extension cord). The customer should be

aware that compliance with the above conditions may not

prevent degradation of service in some situations.

Repairs to certified equipment should be made by an

authorized Canadian maintenance facility designated by the

supplier. Any repairs or alterations made by the user to this

equipment, or equipment malfunctions, may give the

telecommunications company cause to request that the user

disconnect the equipment.

Users should ensure, for their own protection, that the electrical

ground connections of the power utility, telephone lines, and

internal metallic water pipe systems, if present, are connected

together. This precaution may be particularly important in rural

areas.

WARNING: Users should not attempt to make

such connections themselves, but should contact

the appropriate electrical inspection authority or

electrician, as appropriate.

WARNING: The Load Number .9 assigned to each

terminal device denotes the percentage of the

total load to be connected to a telephone loop;

this is used by the device to prevent overloading.

The termination on a loop may consist of any

combination of devices, subject only to the

requirement that the sum of the Load Numbers

does not exceed 100.

WARNING: When using this device, basic safety

precautions should always be followed to reduce

the risk of fire, electric shock, and injury to

persons, including the following:

•

Do not use this product near water, for

example, near a bathtub, wash bowl, kitchen

sink, or laundry tub, in a wet basement, or

near a swimming pool.

•

Avoid using this product during an electrical

storm. There may be a remote risk of electric

shock from lightning.

•

Do not use this product to report a gas leak in

the vicinity of the leak.

•

Always disconnect the modem cable before

opening the equipment enclosure or touching

an uninsulated modem cable, jack, or internal

components.

•

If this product was not provided with a

telephone line cord, use only No. 26 AWG or

larger telecommunication line cord in order to

reduce the risk of fire.

•

Do not plug a modem or telephone cable into

the Network Interface Card (NIC) receptacle.

SAVE THESE INSTRUCTIONS

DOC Statement (Canada Only)

This Class B digital apparatus meets all requirements of the

Canadian Interference-Causing Equipment Regulations.

Additional Safety Information

This product has not been evaluated for connection to an “IT”

power system (an AC distribution system with no direct

connection to earth, according to IEC 60950).

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the

registration number. The abbreviation, IC, before the

registration number signifies that registration was performed

based on a Declaration of Conformity indicating that Industry

Canada technical specifications were met. It does not imply

that Industry Canada approved the equipment.

AC Power Safety Warning

WARNING: Install the computer near an AC

outlet. The AC power cord is your computer’s

main AC disconnecting device and must be easily

accessible at all times. For your safety, the

power cord provided with your computer has a

grounded plug. Always use the power cord with

a properly grounded wall outlet, to avoid the

risk of electrical shock.

WARNING: Your computer is provided with a

voltage select switch for use in a 115 or 230 V∿

power system. The voltage select switch has been

pre-set to the correct voltage setting for use in the

particular country/region where it was initially

sold. Changing the voltage select switch to the

incorrect position can damage your computer and

void any implied warranty.

WARNING: To reduce the possibility of an electric

shock from the telephone network, plug your

computer into the AC outlet before connecting it to

the telephone line. Also, disconnect the telephone

line before unplugging your computer from the

AC power outlet.

WARNING: Always disconnect the modem cord

from the telephone system before installing or

removing your computer cover.

WARNING: Do not operate the computer with the

cover removed.

WARNING: For your safety, always unplug the

computer from its power source and from any

telecommunications systems (such as telephone

lines), networks, or modems before performing

any service procedures. Failure to do so may

result in personal injury or equipment damage.

Hazardous voltage levels are inside the power

supply and modem of this product.

Lithium Battery Caution

WARNING: The computer uses a lithium battery,

type CR2032. There is danger of an explosion if

the battery is incorrectly replaced. Replace only

with the same, or equivalent, type recommended

by the manufacturer. Dispose of used batteries

according to the manufacturer’s instructions.

Laser Safety Statement

Class 1 LED Product

The CD and DVD drives contain a laser system and are

classified as a “Class 1 Laser Product” under a

U.S. Department of Health and Human Services (DHHS)

Radiation Performance standard according to the Radiation

Control for Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an

authorized service location.

WARNING: Use of controls, adjustments, or

performance procedures other than those

specified in the Upgrading and Servicing Guide

may result in hazardous radiation exposure. To

prevent direct exposure to laser beam, do not try

to open the enclosure of the CD or DVD drives.

Laser Product Label

The following label or equivalent is located on the surface of

laser products:

This label indicates that the

product is classified as a CLASS 1

LASER PRODUCT. This label

appears on a laser device

installed in your product.

Guide de support et de restauration du système

• CLUF

• Informations techniques

• Restauration du système

• Consignes de sécurité

Avant de contacter le Centre d’aide à la clientèle de HP, veuillez vous munir des informations

suivantes.

Prenez soin de noter ces informations concernant votre ordinateur, afin de vous y reporter

ultérieurement.

Les quatre premiers éléments de la liste (numéro de modèle, numéro de produit, numéro de série

et numéro de version logicielle) peuvent être affichés en appuyant simultanément sur les touches

Ctrl, Alt et S du clavier.

Numéro de modèle : _________________________________________________________________

Numéro de produit (système) : _________________________________________________________

Numéro de série : ___________________________________________________________________

Numéro de version logicielle : _________________________________________________________

Système d’exploitation : ______________________________________________________________

Date d'achat : ______________________________________________________________________

iii

BTable des matières

HTable des matières......................................................................................................................................................... iii

HCONTRAT DE LICENCE UTILISATEUR FINAL ......................................................................................................................4

HInformations sur l’assistance technique ..............................................................................................................................6

HRéparation de problèmes logiciels....................................................................................................................................7

HFiche technique............................................................................................................................................................13

HInformations sur la réglementation et la sécurité ...............................................................................................................13

BCONTRAT DE LICENCE UTILISATEUR FINAL

VEUILLEZ LIRE ATTENTIVEMENT LES INFORMATIONS CI-

DESSOUS AVANT TOUTE UTILISATION DE CE MATÉRIEL :

Ce Contrat de Licence Utilisateur Final (« CLUF »)

constitue un accord légal entre (a) vous (particulier ou

entité unique) et b) la société Hewlett-Packard (« HP »).

Il régit votre utilisation de tout Produit logiciel installé ou

mis à votre disposition par HP sur votre produit HP

(« Produit HP ») et non soumis à un contrat de licence

séparé entre vous et HP ou ses fournisseurs. Les autres

logiciels peuvent être régis par un contrat de licence

d'utilisation, figurant dans leur documentation respective.

Le terme « Produit logiciel » signifie logiciel informatique

et peut comprendre les documents imprimés et supports

associés, ainsi que la documentation « en ligne »

ou électronique. Un amendement ou addenda à ce

contrat de licence peut accompagner le Produit HP.

LES DROITS LIÉS AU PRODUIT LOGICIEL SONT

APPLICABLES UNIQUEMENT SOUS RÉSERVE DE VOTRE

ACCEPTATION DE TOUS LES TERMES ET CONDITIONS

DE CE CONTRAT DE LICENCE UTILISATEUR FINAL.

L’INSTALLATION, LA COPIE, LE TÉLÉCHARGEMENT

OU TOUTE AUTRE UTILISATION DU PRODUIT LOGICIEL

SIGNIFIE VOTRE ACCEPTATION DES TERMES DE CE

CONTRAT DE LICENCE UTILISATEUR FINAL. SI VOUS

N'ACCEPTEZ PAS LES CLAUSES DE CETTE LICENCE,

VOTRE SEUL RECOURS CONSISTE À RETOURNER SOUS

14 JOURS ET DANS SON INTÉGRALITÉ LE PRODUIT

NON UTILISÉ (MATÉRIEL ET LOGICIEL) À VOTRE

REVENDEUR, PUIS À DEMANDER UN

REMBOURSEMENT SELON LA POLITIQUE

DE REMBOURSEMENT DU LIEU D’ACHAT.

1. ACCORD DE LICENCE. HP vous accorde les droits

suivants sous réserve de votre observation de tous les

termes et conditions de ce contrat de licence :

a. Utilisation. Vous n’êtes autorisé à utiliser le Produit Logiciel

que sur un seul ordinateur (« votre ordinateur »). Si le Produit

logiciel vous a été fourni par Internet et qu’une licence

d’utilisation sur plusieurs ordinateurs a été initialement

accordée, vous pouvez installer et utiliser le Produit logiciel

sur ces ordinateurs uniquement. Vous n’êtes pas autorisé

à isoler des composants du Produit logiciel pour les utiliser

sur plus d’un ordinateur. Vous n’êtes pas autorisé à distribuer

le Produit logiciel. Vous pouvez charger le Produit logiciel

dans la mémoire temporaire (RAM) de votre ordinateur dans

le but d’utiliser ce Produit logiciel.

b. Stockage. Vous êtes autorisé à copier le Produit

logiciel dans la mémoire locale ou le périphérique

de stockage local du Produit HP.

c. Copie. Vous êtes autorisé à effectuer des copies de

sauvegarde ou à archiver des copies du Produit logiciel,

sous réserve que les copies contiennent tous les avis

de propriété du Produit logiciel original et qu’elles ne

soient utilisées qu’à des fins de sauvegarde.

d. Droits réservés. HP et ses fournisseurs se réservent tous

les droits ne vous étant pas explicitement accordés par ce

contrat de licence.

e. Graticiel (« Freeware »). Une licence vous est accordée

pour tout Produit logiciel ou partie de Produit logiciel

Produit logiciel ne constituant pas un logiciel propriétaire

de HP ou vous étant fourni sous les termes d’une licence

publique par de tierces parties (« Graticiel »), sous les

termes et conditions du contrat de licence accompagnant

un tel Graticiel, que ce soit sous la forme d’un accord

discret, d'une licence sous emballage ou d'une licence

électronique acceptée lors du téléchargement. Votre

utilisation du Graticiel est entièrement régie par les termes

et conditions d’une telle licence.

f. Solution de réinstallation. Toute solution

de réinstallation de logiciels fournie avec ou pour votre

Produit HP ne peut être utilisée que pour la restauration

du disque dur du Produit HP pour ou avec lequel elle

a été achetée, que cette solution de réinstallation se

présente sous la forme d’une solution sur disque dur,

d’une solution de réinstallation sur support externe

(tel qu’une disquette, un CD ou un DVD) ou toute solution

équivalente sous toute autre forme. L’utilisation de tout

système d’exploitation Microsoft® contenu dans une telle

solution de réinstallation est régie par le contrat de licence

Microsoft.

2. MISES À JOUR. Avant de pouvoir utiliser un Produit

logiciel identifié comme une mise à jour, vous devez

d’abord posséder une licence du Produit logiciel original

répondant aux critères d’éligibilité établis par HP pour

la mise à jour. Une fois la mise à jour effectuée, vous

n’êtes plus autorisé à utiliser le Produit logiciel initial vous

ayant donné droit à la mise à jour.

3. LOGICIELS SUPPLÉMENTAIRES. Ce contrat de licence

utilisateur final s’applique aux mises à jour ou

compléments du Produit logiciel initial fourni par HP, sauf

sur indication par HP de termes différents pour ces mises

à jour ou compléments. Dans l’éventualité d’un conflit

entre les termes initiaux et les termes accompagnant la

mise à jour ou le complément, ces derniers prévaudront.

4. TRANSFERT.

a. Tierce partie. L’utilisateur initial du Produit logiciel est

autorisé à effectuer un transfert unique du Produit logiciel

à un autre utilisateur final. Tout transfert doit comprendre

l’intégralité des composants, supports et documents

imprimés, ce contrat de licence et le Certificat

d’authenticité le cas échéant. Le transfert ne peut être

indirect, tel que dans le cas d'une consignation. Avant le

transfert, l’utilisateur final recevant le produit transféré doit

accepter l’ensemble des termes du contrat de licence

utilisateur final. Votre licence du Produit logiciel se termine

automatiquement à l’issue du transfert.

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HP DX9000 TOUCHSMART BUSINESS PC Le manuel du propriétaire

Marque: HP

Modèle: DX9000 TOUCHSMART BUSINESS PC

Taper: Le manuel du propriétaire

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