Ingenico Move/2600 Payment Terminal Mode d'emploi

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

Move/2600

User Guide

2

Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

Contents

1. Introduction

2. Presentation

2.1 Content of the box

2.2 Overview on the Move/2600

2.3 Keyboard details and functionality

3. Use of the terminal

3.1 Switching off the terminal

3.2 Reading card

4. Installation

4.1 Recommendations

4.2 Terminal connections

4.2.1 USB

4.3 Opening trap door

4.4 SAMs & SIMs

4.5 Cable connection

4.6 Battery

4.6.1 Main characteristics

4.6.2 Installing the battery

4.6.3 Charging the battery

4.6.4 Changing the battery

4

5

6

8

9

11

12

13

14

15

16

17

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.7 Paper roll

4.7.1 Main characteristics of Igenico roll

4.7. 2 Installing paper roll

5. Troubleshooting

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

1. Introduction

We hope that you will be fully satisfied with your new terminal Move/2600.

Please select by yourself in this documentation items related to your

model.

Read this guide to understand and make the best use of your terminal.

It presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

ADVICE

Keep the packaging. It must be re-used whenever the

terminal is shipped.

2. Presentation

2.1 Content of the box









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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

2.2 Overview of the Move/2600

2’’4 LCD Display

Smart Card Reader Magnetic Stripe Reader

Contactless Card Reader

Easy Loading

Printer

Backlight keyboard

with large key

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

Compartment where are located:

The battery pack

The SIM/SAM slots



 254g

 167x76x56 mm

 100 - 240VAC / 50-60 Hz or 50/60Hz -

Class II equipment

 USB-C connector for PSU

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

2.3 Keyboard details and functionality

Some keys can have other functions according to the

applications that are in the terminal.

NAVIGATION keys

CANCEL key CLEAR key VALIDATION key

FEED PAPER

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

3. Use of the terminal

3.1 Switching off the terminal

If the battery is empty and the terminal in use is removed from its base,

the terminal automatically shuts off.

It may also be switch by pressing simultaneously and (yellow

key) for one second.

In order to restart the terminal, press on the keyboard.

3.2 Reading card

Magnetic stripe card

The card can be read either from left to right or from right to

left, with the stripe on top of the terminal (stripe can be seen

by user).

Use a regular movement to ensure a reliable card reading.

Before using the terminal, always check if the paper roll is

present and if battery is connected. Without battery pack

connected, printer and 4G connectivity won’t be available.

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

insert the card horizontally with the chip facing upwards and

leave in position throughout the transaction.

Smart card

Bring the card firmly up to the active zone. Keep the card close

to the reader during the transaction.

Contactless (Cless)

The 4 virtual LEDs are displayed during the transaction.

The terminal behavior for the cardholder may depend on:

The terminal environment

Local usage (language,...)

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4. Installation

4.1 Recommendations

Location of the Move/2600

Place the product on flat surface near an electric socket and according

to the options close to an Ethernet socket. The terminal should be placed

far from any very hot zones, protected from vibrations, dust, damp and

electromagnetic radiation (computer screen, anti-theft barrier etc.).

Operating conditions

Battery charging conditions

Storage conditions



from +0°C to +50°C

from +0°C to +45°C

from -20°C to +55°C



85% at +40°C

85% at +55°C

4.2 Product connections

4.2.1 Terminal USB

A USB type C connector is available behind the battery door of

Move/2600. This connector is used to connect PSU or USB type C to USB

slave type A cable or USB type C to USB Host connector. This connector

can also be used for SW loading.

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.3 Opening trap door

Turn the terminal and unclip the trapdoor by pushing on the

clip with as shown with the arrows on the picture

Switch off the terminal before opening the trapdoor.

CAUTION

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.4 SAMs & SIMs

The connector modules security SAM/SIM is located inside the terminal,

in a closed compartment. Please, switch off the Move/2600 prior

inserting the SIM/SAM.

SAMs and SIMs are identified by the engraved marks on the

lower housing

When introducing a SAM/SIM in its slot, be sure to put the cut

corner as indicated on the engraved marks

3 factory options: 1SIM/2SAMs, 2SIMs/1SAM or 3 SAMs (always

3 SAMs when product doesn’t embed 4G option)

SIM 1 connector or

SAM 2 connector SAM 1 Connector

SIM 2 connector or

SAM 3 connector

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.5 Cable connection

To use Magic Box connectivity, the use of cable is necessary and is

included in your product box in option.

Connect the cable and make it follow the cable way as shown

on following picture. Take care to place it behind the plastic

wall.

Plug can be inserted in both directions.

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900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.6 Battery

4.6.1 Mains characteristics

Check that the terminal is not connected to the main

electric network before installing or removing the battery.

WARNING

Characteristics Li-Ion 2250mAh

 50% of capacity in 1.5h (1A)

Full capacity in 4h (1A)

450 transactions in 4G with fully

charged battery, printing and backlit

activated



Can remain powered ON up to 150

hours with connected 4G link and

terminal in sleeping state starting with

fully charged battery and

without energy consumption related

to backlit or radio link

4.6.2 Installing the battery

Turn your terminal and unclip the

battery trapdoor by pushing on the

button as shown on the picture

Disengage the trapdoor

Take the battery pack

included in the box

Locate the battery pack

connector beside the

battery compartment

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

Plug the battery pack connector

according to the connector locating

system and (as shown on picture).

Verify that it locks.

Place the battery pack in its

compartment.

Close the battery compartment

trapdoor.

4.6.3 Charging the battery

When does the battery need to be charged?

/ On initial start-up, charge the battery for 16 hours under

the environmental conditions stated above

/ When used with a terminal power supply: connect the

power supply to Move/2600 power connector

How does the battery need to be charged?

/ The environment in which the charge takes place

influences battery lifetime and autonomy (number of

transactions)

The optimal conditions are as follows:

/ Charging away from any external heat source

(radiator, sun, enclosed area…)

/ The optimal temperature is between +15°C and

+25°C

How can the battery be charged?

Using the terminal power supply

/ Connect the terminal power supply unit to the terminal

USB type C connector located above the battery door

/ Connect the power supply unit to the power supply mains

networks

/ Check to see if the battery symbol is flashing or moving

(=battery charging)

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.6.4 Changing the battery

It is imperative to use the battery authorized by Ingenico.

There is danger of explosion if battery used is not

approved by Ingenico.

Disconnect the power supply unit

Turn product off by pressing simultaneously (dot key) and

(yellow key) for one second.

Remove the battery door (See chapter “Installation”).

Lift the battery and remove it from its compartment.

Carefully disconnect battery by pulling on connector. Avoid

pulling wires to do not damage the battery.

Connect and install the new battery by following the instructions

in chapter “Installation”.

In order to preserve the environment, dispose used battery in

compliance with current country recycling legislation.

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

4.7 Paper roll

4.7.1 Main characteristics of Ingenico roll

Paper roll characteristics Precisions

 White

 58 mm

 40 mm

 About 18 meters

The thermal paper can be deteriorated by poor storage conditions, so we

recommend you to avoid:

Storage in hot wet places (near air-conditioner, humidity higher

than 85%)

Exposure to sunlight or ultraviolet for long periods

Contact with organic solvents (solvent type adhesive

Direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

Direct contact with “diazo” papers

Direct contact with water

Rubbing or pressing the paper too strongly

For best product performance, only use heat sensitized

paper approved by Ingenico.

WARNING

4.7.2 Installing paper roll

Switch off the terminal prior to installing a paper roll.

Use only paper approved by Ingenico. The use of non-

approved paper is likely to damage the printer of your

terminal.

WARNING

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

Open the paper compartment by lifting the catch located at the

rear and under the terminal and pull the cover.

Insert the paper roll in the compartment following the directions

shown on the below picture.

Pull the paper up to the top of the terminal.

Maintain the paper and close the lid.

Press simultaneously on both upper corners of the paper flap

until it clips into position.

If you insert a new paper roll, tear off the first length

(one complete turn to avoid printing on adhesive tape

footprint).

ADVICE

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Move 2600

900050198 R11 000 02 / 0123

Banks and Acquirers

International Holding SAS

5. Troubleshooting

The terminal does not turn on

Check the battery (is it discharged, is it connected?). A full

discharged battery can take long charging time to recover.

Connect terminal to terminal power supply or put it on powered

base.

Cards are not read

Check that the magnetic card is swiped correctly (with magnetic

band on terminal side).

Swipe again the card with the magnetic stripe movement

constant and rapid

Verify that the magnetic strip is not damaged, grooved or cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction is performed.

The ticket is not printed

Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following the instructions in this

manual (section 0 “Installing the paper roll”)

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.

Check battery pack is correctly connected.

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Ingenico Move/2600 Payment Terminal Mode d'emploi

Ingenico Move/2600 Payment Terminal Mode d'emploi

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