*HEUDXFKV XQG ,QVWDOODWLRQVDQZHLVXQJ
(LQEDXKHUG (+ /(
,QVWUXFWLRQV SRXU O·HPSORL HW O·LQVWDOODWLRQ
/D FXLVLQLqUH HQFDVWUpH (+ /(
,VWUX]LRQL G·XVR H GL LQVWDOODWLRQH
/D FXFLQD (+ /(
&KqUH FOLHQWH FKHU FOLHQW
1RXV YRXV UHPHUFLRQV G·DYRLU FKRLVL XQH FXLVLQLqUH
1RYHODQ $YHF FH FKRL[ YRXV DYH] PLVp VXU OD TXDOLWp
HW OD GXUDELOLWp
&H PRGH G·HPSORL YRXV SHUPHW GH IDLUH FRQQDLVVDQFH
SDV j SDV DYHF YRWUH FXLVLQLqUH HW G·HQ XWLOLVHU WRXWHV
OHV SRVVLELOLWpV GH PDQLqUH RSWLPDOH $YDQW OD SUHPLqUH
PLVH HQ VHUYLFH QRXV YRXV SULRQV GH OLUH DWWHQWLYHPHQW
OH FKDSLWUH ©&RQVLJQHV GH VpFXULWpª 1RXV YRXV UH
FRPPDQGRQV GH FRQVHUYHU OH PRGH G·HPSORL j SUR[L
PLWp GH O·DSSDUHLO GH VRUWH TXH YRXV O·D\H] LPPpGLDWH
PHQW VRXV OD PDLQ HQ FDV G·LQFHUWLWXGH
&HW DSSDUHLO HVW FRQIRUPH
jODGLUHFWLYH
&(( &(( &((
7DEOH GHV PDWLqUHV
5HPDUTXHV LPSRUWDQWHV FRQFHUQDQW OD VpFXULWp
6pFXULWp pOHFWULTXH
8WLOLVDWLRQ HW IRQFWLRQQHPHQW
1HWWR\DJH
eYDFXDWLRQ GH O·HPEDOODJH
/D FXLVLQLqUH HQFDVWUpH
9 XH GH O·DSSDUHLO
7DEOHDX V\QRSWLTXH
7LURLU j DSSDUHLO
$YDQW OD SUHPLqUH PLVH HQ VHUYLFH
1HWWR\DJH LQLWLDO
&KDXIIDJH LQLWLDO
/HV FRPPXWDWHXUV SRXU OH IRXU HW OHV SODTXHV FKDXIIDQWHV
&RPPXWDWHXUV GH IRQFWLRQ GX IRXU
&RPPXWDWHXU GH WHPSpUDWXUH GX IRXU
/HV ODPSHV GH FRQWU{OH
/HV FRPPXWDWHXUV GH SODTXHV GH FXLVVRQ
/H IRXU
$SSOLFDWLRQV GHV IRQFWLRQV GX IRXU
&KDXIIDJH VXSpULHXU HW LQIpULHXU
*ULOODGHV
*ULO j LQIUDURXJH
*ULO j JUDQGH VXUIDFH
,QIRUPDWLRQV JpQpUDOHV VXU OH U{WLVVDJH HW OD FXLVVRQ
1HWWR\DJH HW HQWUHWLHQ
/·pFODLUDJH GX IRXU pFKDQJH GHV DPSRXOHV
&RQVHLO SUDWLTXHV XWLOHV
6L TXHOTXH FKRVH QH IRQFWLRQQH SDV
,QVWUXFWLRQ GH PRQWDJH
0RQWDJH
&RQQH[LRQ pOHFWULTXHFKHPLQHPHQW GHV FkEOHV
'RQQpHV WHFKQLTXH (+ /(
7DEOH GH FXLVVRQ HW GH U{WLVVDJH DX IRXU
5{WL j EDVVH WHPSpUDWXUH
7DEOH GH JULOODJH
7DEOH GH VWpULOLVDWLRQ
6HUYLFH DSUqVYHQWH
3RLQW GH YHQWH GH UHFKDQJH
'HPRQVWUDWLRQ 9HQWH
*DUDQWLH
/LVH] VRLJQHXVHPHQW FH PRGH G·HPSORL DYDQW G·XWLOL
VHU YRWUH DSSDUHLO )DLWHV VSpFLDOHPHQW DWWHQWLRQ DX[
SUHVFULSWLRQV GH VpFXULWp PDUTXpHV SDU XQ WULDQJOH
G·DYHUWLVVHPHQW
9 RXV pYLWHUH] DLQVL GH FDXVHU GHV GRPPDJHV FRUSR
UHOV RX PDWpULHOV &RQVHUYH] SUpFLHXVHPHQW FH PRGH
G·HPSORL HW 7UDQVPHWWH]OH j WRXW XWLOLVDWHXU QRXYHDX
&HW DSSDUHLO QH GRLW rWUH XWLOLVp TXH SRXU OHV EHVRLQV
PpQDJHUV HW GDQV GHV EXWV ELHQ SUpFLV ,O HVW FRQIRUPH
DX[ SUHVFULSWLRQV LQWHUQDWLRQDOHV GH VpFXULWp HW DX[
QRUPHV H[LJpHV GH TXDOLWp 7RXWHIRLV OHV PHVXUHV GH
VpFXULWp SUpYXHV QH VDXUDLHQW pOLPLQHU WRXW ULVTXH
G·DFFLGHQW HQ FDV G·XWLOLVDWLRQ DEXVLYH RX GDQJHUHXVH
6pFXULWp pOHFWULTXH
/·DSSDUHLO GRLW rWUH UDFFRUGp SDU XQ LQVWDOODWHXU
pOHFWULFLHQ FRQFHVVLRQQDLUH /D VpFXULWp pOHFWUL
TXH GHV DSSDUHLOV HQFDVWUpV H[LJH XQ PRQWDJH
SUpFLV FRQIRUPH DX[ QRUPHV HQ YLJXHXU
7RXW DSSDUHLO HQGRPPDJp QH GRLW SDV rWUH XWLOLVp
(Q FDV GH GpUDQJHPHQW RX GH GpIDXW GpYLVVH]
SXLV UHWLUH] OHV IXVLEOHV
3DU VpFXULWp WRXWH UpSDUDWLRQ VXU SODFH GH O·DSSD
UHLO HW VSpFLDOHPHQW GH VHV RUJDQHV G·DOLPHQWDWLRQ
QH SHXW rWUH HIIHFWXpH TXH SDU XQ pOHFWULFLHQ TXDOL
ILp RX SDU XQ WHFKQLFLHQ GX VHUYLFH GH PDLQWHQDQFH
SRXU SDOOLHU DX[ GDQJHUV G·pOHFWURFXWLRQ (Q FDV GH
SDQQH DGUHVVH]YRXV GLUHFWHPHQW j QRWUH VHU
YLFH WHFKQLTXH GH YHQWH
8WLOLVDWLRQ HW IRQFWLRQQHPHQW
eORLJQH] OHV SHWLWV HQIDQWV 1H ODLVVH] SDV OHV HQ
IDQWV MRXHU DYHF OD FXLVLQLqUH
$YDQW OD SUHPLqUH XWLOLVDWLRQ OH IRXU GRLW rWUH
FKDXIIp j YLGH $VVXUH]YRXV TXH O·DpUDWLRQ GH OD
SLqFH HVW VXIILVDQWH HW HQFOHQFKH] OD KRWWH G·DpUD
WLRQ VL HOOH H[LVWH /·DSSDULWLRQ G·RGHXUV ORUV GX SUH
PLHU pFKDXIIHPHQW HVW XQ SKpQRPqQH QRUPDO
/HV FRUSV GH FKDXIIH VLWXpV DX KDXW GX IRXU DXVVX
UDQW OH FKDXIIDJH GHSXLV OH GHVVXV HW OH JULO DLQVL
TXH OH FRUSV GH FKDXIIH LQIpULHXU OH PrPH TXH OHV
SDURLV GH IRXU VL HOOHV VRQW FKDXGHV SHXYHQW SUp
VHQWHU XQ GDQJHU GH EOXUH VL O·RQ Q·\ SUHQG SDV
JDUGH
8WLOLVH] GHV JDQWV WKHUPLTXH RX XQ WRUFKRQ SRXU
UHWLUHU VDQV VH EUOHU OHV PHWV FXLWV
6L HOOH HVW RXYHUWH OD SRUWH GX IRXU QH GRLW SDV rWUH
VXUFKDUJpH ,O HVW LQWHUGLW GH V·DVVHRLU RX GH JULP
SHU VXU FHOOHFL
6L G·DXWUHV DSSDUHLOV GRLYHQW rWUH UDFFRUGpV DXYRL
VLQDJH LPPpGLDW GX IRXU LO IDXW YHLOOHU j FH TXH OHV
FkEOHV GH UDFFRUGHPHQW QH SXLVVHQW SDV HQWUHU HQ
FRQWDFW DYHF OH IRXU RX UHVWHU FRLQFpV GDQV OD SRUWH
FKDXG GX IRXU
$ SDUW OHV DFFHVVRLUHV OLYUpV Q·XWLOLVH] TXH GHV
SODWV HW GHV PRXOHV GH FXLVVRQ UpVLVWDQW j OD WHP
SpUDWXUH pOHYpH 3UHQH] JDUGH DX[ UHFRPPDQGD
WLRQV GX IRXUQLVVHXU
&HUWDLQV FRPPXWDWHXUV URWDWLIV GH YRWUH DSSDUHLO
SRVVqGHQW XQH EXWpH 1·HVVD\H] SDV GH WRXUQHU
FH FRPPXWDWHXU SOXV ORLQ TXH FHWWH EXWpH PDLV DX
FRQWUDLUH GDQV OH VHQVH RSSRVp 6LQRQ LO V·HQVXL
YUD XQH GpWpULRUDWLRQ GX FRPPXWDWHXU
$SUqV FKDTXH XWLOLVDWLRQ FRQWU{OH] TXH O·DSSDUHLO
HVW ELHQ pWHLQW 7RXV OHV FRPPXWDWHXUV URWDWLIV GRL
YHQW rWUH HQ SRVLWLRQ GpFOHQFKpH
1HWWR\DJH
/RUV GX QHWWR\DJH PDQXHO DXFXQ FRUSV GH FKDXIIH
QH GRLW rWUH HQFOHQFKp $WWHQGH] TXH OH IRXU VRLW
VXIILVDPPHQW UHIURLGL SRXU SRXYRLU HQWUHU HQ
FRQWDFW VDQV GDQJHU DYHF OHV RUJDQHV LQWHUQHV
0DLQWHQH] WRXMRXUV YRWUH IRXU SDUIDLWHPHQW SURSUH
/HV pFODERXVVXUHV GH JUDLVVH HW OHV WDFKHV GpJD
JHQW XQH PDXYDLVH RGHXU ORUVTX·HOOHV FKDXIIHQW
9 HLOOH] j OD SURSUHWp GHV VXUIDFHV DVVXUDQW O·pWDQ
FKpLWp GH OD SRUWH DLQVL TXH OH FDGUH GH OD SRUWH
/HV FKDUQLqUHV GH OD SRUWH GX IRXU FRQVWLWXHQW XQ
GDQJHU HW HOOHV QH SHXYHQW rWUH GpPRQWpHV HW UH
PRQWpHV TXH SDU XQ WHFKQLFLHQ H[SpULPHQWp IDL
VDQW SDUWLH GH QRWUH pTXLSH DSUqVYHQWH
/·DSSDUHLO QH GRLW SDV rWUH QHWWR\p DYHF XQ V\V
WqPH GH QHWWR\DJH j YDSHXU RX j KDXWH SUHVVLRQ
SRXU GHV UDLVRQV GH VpFXULWp pOHFWULTXH
eYDFXDWLRQ GH O·HPEDOODJH
/HV PDWpULDX[ G·HPEDOODJH DLQVL TXH OHV DSSDUHLOV
SpULPpV GRLYHQW rWUH GpEDUUDVVpV VHORQ OHV SUHV
FULSWLRQV 5HVSHFWH] OHV QRUPHV QDWLRQDOHV HW Up
JLRQDOHV DLQVL TXH OHV LQGLFDWLRQV FRQFHUQDQW OHV
PDWLqUHV VpSDUDWLRQ GHV PDWpULDX[ UpFROWH GHV
GpFKHWV OLHX[ GH UDPDVVDJH
5HPDUTXHV LPSRUWDQWHV FRQFHUQDQW OD VpFXULWp
/D FXLVLQLqUH HQFDVWUpH
9XHGHO·DSSDUHLO
C
C
0
1
2
3
4
5
6
7
8
9
0
5
0
1
0
0
1
5
0
200
2
5
0
2
7
5
0
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
3RUWHGXIRXU
DYHF YLWUH IURQWDOH HQWLqUHPHQW HQ YHUUH HW
IHQrWUH GH FRQWU{OH
3RLJQpH GH OD SRUWH GX IRXU
7DEOHDX V\QRSWLTXH DYHF pOpPHQW GH
FRPPDQGH
7LURLU j DSSDUHLO
7DEOHDX V\QRSWLTXH
/DPSH GH FRQWU{OH IRQFWLRQQHPHQW GX IRXU
/DPSH GH FRQWU{OH GH OD WHPSpUDWXUH GX IRXU
6pOHFWHXU GH IRQFWLRQ GX IRXU
6pOHFWHXU GH WHPSpUDWXUH GX IRXU
&RPPXWDWHXU GH VXUIDFH GH FXLVVRQ DYDQW JDXFKH
&RPPXWDWHXU GH VXUIDFH GH FXLVVRQ DUULqUH GURLWH
&RPPXWDWHXU GH VXUIDFH GH FXLVVRQ DYDQW GURLWH
C
C
0
1
2
3
4
5
6
7
8
9
0
50
100
150
2
0
0
250
275
0
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
21
3
4
5 76
7LURLU j DSSDUHLO
3RXU RXYULU HW IHUPHU OH WLURLU j DSSDUHLO LO IDXW SRXVVHU
O·pFUDQ GX PLOLHX YHUV O·LQWpULHXU MXVTXH·LO VH GpFURFKH
GX YHUURXLOODJH
$YDQW OD SUHPLqUH PLVH HQ VHUYLFH
1HWWR\DJH LQLWLDO
/H IRXU GRLW rWUH QHWWR\p DYDQW OD SUHPLqUH XWLOLVDWLRQ
DILQ G·pOLPLQHU WRXWH WUDFH SRVVLEOH ODLVVpH SDU OD IDEUL
FDWLRQ
(QOHYH] VRLJQHXVHPHQW OHV pWLTXHWWHV TXL V·\ WURXYHQW
HQFRUH DLQVL TXH OHV IHXLOOHV GH SURWHFWLRQ $WWHQWLRQ
GH QH SDV HQOHYHU OD SODTXH VLJQDOpWLTXH GH O·DSSDUHLO
/H WDEOHDX V\QRSWLTXH HW OD SRUWH GX IRXU GRLYHQW rWUH
ODYpV j O·HDX FKDXGH FRQWHQDQW XQ GpWHUJHQW SXLV
VpFKpV
(QOHYHU GX IRXU WRXV OHV REMHWV TX·LO FRQWLHQW j
O·H[FHSWLRQ GH OD IHXLOOH GH UpIOH[LRQ VLWXpH VRXV
OH FRUSV GH FKDXIIH LQIpULHXU
9 RXV SRXYH] \ YRLU SOXV FODLU HQ DOOXPDQW O·pFODLUDJH LQ
WHUQH HQ SRVLWLRQQDQW OH VpOHFWHXU GH IRQFWLRQ VXU Q·LP
SRUWH TXHOOH SRVLWLRQ HW HQ ODLVVDQW OH VpOHFWHXU GH
WHPSpUDWXUH GpFOHQFKp
&KDXIIDJH LQLWLDO
/H IRXU GRLW rWUH FKDXIIp XQH SUHPLqUH IRLV j
YLGH $VVXUH]YRXV TXH O·DpUDWLRQ HVW VXIIL
VDQWH /H GpJDJHPHQW G·RGHXU HVW QRUPDO
0HWWUH OH FRPPXWDWHXU GH IRQFWLRQ HQ SRVLWLRQ
GH FKDXIIDJH KDXW HW EDV HW OH VpOHFWHXU GH
WHPSpUDWXUH VXU &
/DLVVHU OH IRXU IHUPp FKDXIIHU SHQGDQW PLQX
WHV j FHWWH WHPSpUDWXUH
0
50
100
150
200
250
275
C
0
/HV FRPPXWDWHXUV SRXU OH IRXU HW OHV SODTXHV FKDXIIDQWHV
&RPPXWDWHXUV GH IRQFWLRQ GX IRXU
/H FRPPXWDWHXU GH IRQFWLRQ SHXW rWUH SRVLWLRQQp HQ OH
WRXUQDQW VRLW YHUV OD GURLWH VRLW YHUV OD JDXFKH
/·pFODLUDJH GX IRXU HVW HQFOHQFKp DYHF Q·LPSRUWH
TXHOOH IRQFWLRQ DXWUH TXH ]pUR
eFODLUDJH
HQFOHQFKp SRXU FKDTXH IRQFWLRQ
&KDXIIDJH HQ KDXW HW HW EDV
&KDXIIDJH HQ KDXW VHXOHPHQW
&KDXIIDJH HQ EDV VHXOHPHQW
*ULO j LQIUDURXJH FRUSVGHFKDXIIHGXJULO
*ULO j JUDQGH VXUIDFH FKDXIIDJH HQ KDXW HW
FRUSV GH FKDXIIH GX JULO HQFOHQFKpV
&RPPXWDWHXU GH WHPSpUDWXUH GX IRXU
3RVLWLRQQHU OD WHPSpUDWXUH YRXOXH HQ WRXUQDQW YHUV OD
GURLWH OH FRPPXWDWHXU UpJODQW OD WHPSpUDWXUH GX IRXU
HQWUH HW &
1H SDV WRXUQHU SOXV ORLQ TXH OD EXWpH
3RXU DUUrWHU UHYHQLU j OD SRVLWLRQ ]pUR
/H IRXU QH IRQFWLRQQH TXH VL OHV FRPPXWDWHXUV GHIRQF
WLRQ HW GH WHPSpUDWXUH VRQW HQFOHQFKpV
/HV ODPSHV GH FRQWU{OH
/DODPSHGHFRQWU{OHGHIRQFWLRQ
FHOOHFL V·DOOXPH ORUVTXH OH IRXU HVW HQFOHQFKp RX XQH
SODTXH FKDXIIDQWH HVW HQ DFWLYLWp (OOH V·pWHLQW ORUVTXH
WRXV OHV FRPPXWDWHXUV VRQW HQ SRVLWLRQ +256
/DODPSHGHFRQWU{OHGHWHPSpUDWXUH
FHOOHFL V·DOOXPH ORUVTXH OH FKDXIIDJH GX IRXU HVW HQF
OHQFKp HW HOOH V·pWHLQW ORUVTXH OD WHPSpUDWXUH FKRLVLH
HVW DWWHLQWH HW HOOH VH UDOOXPH FKDTXH IRLV TXH OH WKHU
PRVWDW UpHQFOHQFKH OH FKDXIIDJH SRXU PDLQWHQLU OD
WHPSpUDWXUH
0
0
50
100
150
200
250
275
C
/HVFRPPXWDWHXUVGHSODTXHVGHFXLVVRQ
/HV WURLV FRPPXWDWHXUV GH GURLWH VLWXpV VXU
OH SDQQHDX GH FRPPDQGH VHUYHQW j HQFOHQFKHU HW j
UpJOHU OD WHPSpUDWXUH GHV ]RQHV GH FKDXIIDJH YL
WURFpUDPLTXHV RX GHV SODTXHV GH FXLVVRQ
&RPPXWDWHXU SRXU OD ]RQH GH FXLVVRQ QRUPDOHRX
OHV SODTXHV HQ IRQWH
/D SXLVVDQFH GpVLUpH V·REWLHQW HQ WRXUQDQW YHUV OD
GURLWH GDQV OHV SRVLWLRQV GHj
$SUqV VRQ XWLOLVDWLRQ FRQWU{OH] TXH YRWUH FXLVL
QLqUH HVW ELHQ pWHLQWH 7RXV OHV FRPPXWDWHXUV
GRLYHQW rWUH HQ SRVLWLRQ +256
C
C
0
1
2
3
4
5
6
7
8
9
0
5
0
1
0
0
1
5
0
200
250
2
7
5
0
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
21
3
4
5 76
0
1
2
3
4
5
6
7
8
9
/H IRXU
$ 5DLQXUHV GH JXLGDJH GH SODTXH j SkWLVVHULH
% &RUSV GH FKDXIIH LQIpULHXU
& &RUSV GH FKDXIIH GX JULO
' &RUSV GH FKDXIIH VXSpULHXU
& ' *ULO j JUDQGH VXUIDFH
( eFODLUDJH GX IRXU
) 9HQWLODWLRQ GX IRXU
* 5pFLSLHQW UpIOpFKLVVDQW
*XLGHV GH SODTXHV UDLQXUHV
$FFHVVRLUHV GX IRXU
$ SDUW OHV DFFHVVRLUHV OLYUpV Q·XWLOLVH] TXH GHV
SODWV HW GHV PRXOHV GH FXLVVRQ UpVLVWDQW j OD
WHPSpUDWXUH pOHYpH 3UHQH] JDUGH DX[ UHFRP
PDQGDWLRQV GX IRXUQLVVHXU
/H IRXU HVW pTXLSp GHV DFFHVVRLUHV VXLYDQWV
3ODTXH j FXLUH
5{WLVVRLUH SRXU FXLUHU{WLUJULOOHU
5pFLSLHQW UpIOpFKLVVDQW
*XLGHV GH SODTXHV
/H IRXU HVW PXQL GH JUDGLQV FRQWHQDQW UDLQXUHV GH
KDXWHXU GLIIpUHQWH &HV KDXWHXUV VRQW QXPpURWpHV
GDQV XQH WDEOH DOODQW GH j VHORQ O·pFKHOOH VXLYDQWH
OH SOXV EDV OH SOXV KDXW
(QILOH] OD SODTXH RX OH U{WL HQWUH OHV GHX[ WLJHV
GH JXLGDJH FH TXL IDFLOLWH O·HQWUpH HW OD VRUWLH
HW DVVXUH OH PDLQWLHQ SHQGDQW OD FXLVVRQ
$SSOLFDWLRQV GHV IRQFWLRQV GX IRXU
&KDXIIDJH VXSpULHXU HW LQIpULHXU
/H FKDXIIDJH VLPXOWDQp HQ KDXW HW HQ EDV FRQVWLWXH OH
IRQFWLRQQHPHQW QRUPDO GX IRXU /HV FRUSV GH FKDXIIH
VLWXpV DX SODQFKHU HW DX SODIRQG GH O·HQFHLQWH FKDXI
IDQWH WUDQVPHWWHQW OHXU FKDOHXU DX[ GHQUpHV j FXLUH /D
WHPSpUDWXUH SHXW rWUH UpJOpH HQWUH HW &
/H U{WLVVDJH HW OD FXLVVRQ SDU FKDXIIDJH HQ KDXW HW HQ
EDV QH VRQW SRVVLEOHV TXH VXU XQ VHXO QLYHDX
PHWWUH OHV JkWHDX[ SODWV HW OD SkWLVVHULH VXU OD
SODTXH DX[ QLYHDX[ RX
PHWWUH OHV FDNHV OHV NRXJORIV RX OHV ELVFXLWV HQ
IRUPH GH EORF DX QLYHDX
*ULOODGHV
/D JULOODGH V·RSqUH JpQpUDOHPHQW HQ IHUPDQW OD
SRUWH GX IRXU 1H ODLVVH] FHSHQGDQW SDV YRWUH
JULO VDQV VXUYHLOODQFH
/D FKDOHXU SURGXLWH SDU OHV FRUSV GH FKDXIIH UD\RQQH
FRQWUH OH SODIRQG GX IRXU HW DWWHLQW OD SLqFH j U{WLU TXL
HVW SODFpH HQ GHVVRXV /HV LQGLFDWLRQV FRQFHUQDQW OD
KDXWHXU RSWLPDOH GH FHOOHFL VH WURXYHQW GDQV OD WDEOH
GH JULOODGH /H SUpFKDXIIDJH HVW LQXWLOH
3RXU JULOOHU LO VXIILW GH SRVLWLRQQHU OHV VpOHFWHXUV GH
IRQFWLRQ HW GH WHPSpUDWXUH FRUUHVSRQGDQWV
/H FKRL[ GH OD IRQFWLRQ GpSHQG GH OD TXDOLWp GH OD
TXDQWLWp HW GH OD KDXWHXU GH OD YLDQGH j JULOOHU
/D WHPSpUDWXUH GRLW rWUH DGDSWpH DX W\SH GH YLDQGH
FDU OH WKHUPRVWDW GX IRXU DVVXUH VRQ VHUYLFH HW PDLQ
WLHQW OD WHPSpUDWXUH j O·LQWpULHXU GX GRPDLQH DVVLJQp
FRQIRUPpPHQW DX[ YDOHXUV GH OD WDEOH
6L YRXV GHYH] HIIHFWXHU SOXVLHXUV JULOODGHV FRQVpFXWL
YHV LO IDXW QHWWR\HU OD SODTXH DSUqV FKDFXQH G·HOOHV
*ULO j LQIUDURXJH
3RXU GH SHWLWHV TXDQWLWpV GH JULOODGHV GH WUDQFKHV SOD
WHV DLQVL TXH SRXU OHV GHPLSRXOHWV OH JULO j LQIUDURXJH
HVW SDUWLFXOLqUHPHQW ELHQ LQGLTXp /H GRPDLQH GH
WHPSpUDWXUH VH VLWXH HQWUH HW &
*ULO j JUDQGH VXUIDFH
&HWWH IRQFWLRQ SHUPHW GH JULOOHU GHV WUDQFKHV SODWHV RX
GHV GHPLSRXOHWV VXU WRXWH OD VXUIDFH GH OD SODTXH /D
FRQMRQFWLRQ GX JULO j LQIUDURXJH HW GX FKDXIIDJH
VXSpULHXU SHUPHW GH PDLQWHQLU XQH WHPSpUDWXUH UpJOD
EOH HQWUH HW &
/HVGHX[IRQFWLRQVGH JULO jJUDQGH HW j SHWLWHVXU
IDFH VRQW LGpDOHV SRXU OHV WUDQFKHV SODWHV WHOOHV TXH
OHV VWHDNV OHV F{WHOHWWHV OHV SHWLWHV VDXFLVVHV OH SR
LVVRQ RX DXWUHV 2Q SHXW pJDOHPHQW IDLUH GHV WRDVWV
EUXQLU GX PDVVHSDLQ RX GH OD JODFH UpDOLVHU XQH FUqPH
EUOpH JUDWLQHU XQ VRXIIOp RX EUXQLU XQ JUDWLQ /D FKD
OHXU UD\RQQpH SDU OH JULO Q·pWDQW GHVWLQpH TX·j EUXQLU OD
VXUIDFH HW OD UHQGUH FURXVWLOODQWH LO QH IDXW O·XWLOLVHU
TX·HQ ILQ GH FXLVVRQ
*OLVVH] OHV DOLPHQWV j JULOOHU j O·pFKHORQ RX VHORQ
O·pSDLVVHXU /D GLVWDQFH HQWUH OHV DOLPHQWV HW OH FRUSV
GH FKDXIIH SHXW YDULHU YHUV OH KDXW RX YHUV OH EDV VHORQ
OD FRXUEXUH GH OD YRWH GX JULO 6L OHV DOLPHQWV j JULOOHU
VRQW JUDV LO YDXW PLHX[ OHV pORLJQHU GX FRUSV GH
FKDXIIH
,O IDXW JOLVVHU OD SODTXH j JkWHDX[ GDQV OHV JXLGHV DX
QLYHDX RX SRXU UpFXSpUHU OH MXV HW pYLWHU O·HQFUDVVH
PHQW GX IRXU
6L YRXV GHYH] HIIHFWXHU SOXVLHXUV JULOODGHV FRQVpFXWL
YHV LO IDXW QHWWR\HU OD SODTXH DSUqV FKDFXQH G·HOOHV
,QIRUPDWLRQV JpQpUDOHV VXU OH U{WLVVDJH HW OD FXLVVRQ
5{WLVVDJH DYHF FKDXIIDJH HQ KDXW HW HQ EDV
/H WHPSV GH U{WLVVDJH GpSHQG GX JHQUH GX U{WL FKRLVL
GH VRQ SRLGV HW GH VD KDXWHXU
/·XVDJH HVW GH FDOFXOHU OH WHPSV QpFHVVDLUH SDU FHQ
WLPqWUH GH KDXWHXU
%RHXI FKDVVH PLQXWHV
3RUF YHDX PLQXWHV
)LOHW URDVWEHHI PLQXWHV
3OXV OH PRUFHDX GH YLDQGH HVW KDXW SOXV OD WHPSpUD
WXUH GX IRXU SHXW rWUH PRLQV pOHYpH
/·pWDW GH FXLVVRQ GH OD YLDQGH SHXW rWUH WHVWp HQ SUHV
VDQW GHVVXV DYHF XQH FXLOOqUH 6L OH U{WL QH V·HQIRQFH
SDV LO HVW FXLW
&RQVHLO 'DQV OH FRPPHUFH GHV DSSDUHLOV PpQDJHUV
RQ WURXYH GHV WKHUPRPqWUHV LQGLTXDQW O·pWDW GH FXLV
VRQ
/DLVVH] OH U{WL GDQV OH IRXU XQH GL]DLQH GH PLQXWHV
DSUqV O·DYRLU pWHLQW SRXU SHUPHWWUH DX MXV GH V·pFRXOHU
FH TXL VLPSOLILH OH GpFRXSDJH
5{WLU VXU OH JULO
/D SLqFH j U{WLU GRLW rWUH GpSRVpH VXU OH JULO DYHF OH F{Wp
j GUHVVHU WRXUQp YHUV OH KDXW (QILOH] OD SODTXH GX JULO
GDQV OHV JOLVVLqUHV RX SXLV LQWURGXLVH] OH JULO MXVWH
DXGHVVXV VXU OH UDLO GH OD JOLVVLqUH
5{WLU GDQV XQH U{WLVVRLUH RX VXU OD SODTXH
0HWWH] OH PRUFHDX GH YLDQGH PDLJUH GH FKDVVH RX GH
KDFKLV GLUHFWHPHQW GDQV OD U{WLVVRLUH UpFLSLHQW j U{WLU
HQ S\UH[ RX HQ WHUUH FXLWH YHUQLH RX VXU OD SODTXH
6L OH WHPSV GH FXLVVRQ GRLW GpSDVVHU XQH KHXUH DMRX
WH] OHV LQJUpGLHQWV SRXU OD VDXFH GDQV OD U{WLVVRLUH XQH
GHPLKHXUH DYDQW OD ILQ GH OD FXLVVRQ SXLV ODLVVH] GR
UHU HW FRPSOpWH] DYHF XQ SHX G·HDX FKDXGH
8VWHQVLOHV SRXU U{WLU HW FXLUH
3RXU U{WLU HW FXLUH DYHF O·DLU FKDXG YRXV XWLOLVHUH] GH
SUpIpUHQFHV OHV XVWHQVLOHV OLYUpV DYHF O·DSSDUHLO j VD
YRLU OHV IRUPHV FODLUHV HW IRQFpHV SRXU OD FXLVVRQ OD
FpUDPLTXH HW OHV IRUPHV UpVLVWDQW j OD WHPSpUDWXUH
1RWH] TXH OHV SODTXHV HW OHV IRUPHV PpWDOOLTXHV FODL
UHV QpFHVVLWHQW XQ WHPSV GH FXLVVRQ SOXV ORQJ 9HXLO
OH] FRQVXOWHU OHV LQVWUXFWLRQV UHPLVHV j FHW HIIHW SDU OH
IDEULFDQW
/HV PRXOHV j FXLUH RX OHV DXWUHV XVWHQVLOHV GRLYHQW
rWUH SRVpV VXU OD SODTXH j JkWHDX[
3UpFKDXIIDJH
/H SUpFKDXIIDJH Q·HVW SOXV QpFHVVDLUH GDQV OD SOXSDUW
GHV SUpSDUDWLRQV FDU OD WHPSpUDWXUH SUpUpJOpH HVW DW
WHLQWH WUqV UDSLGHPHQW 9HXLOOH] FRQVXOWHU OD WDEOH GHV
WHPSV GH U{WLVVDJH HW GH FXLVVRQ
1RXV UHFRPPDQGRQV WRXWHIRLV GH SUpFKDXIIHU OH IRXU
GDQV OHV FDV VXLYDQWV
6WHDNV HW WUDQFKHV GH YLDQGH WHOOHV TXH ILOHW
URDVWEHHI HVFDORSH RX F{WHOHWWH /HV SRUHV GH OD
YLDQGH VH UHIHUPHQW SOXV UDSLGHPHQW HW O·LQWpULHXU
UHVWH SOXV MXWHX[
3kWLVVHULH SRXYDQW FRXOHU IDFLOHPHQW SHWLWV SDLQV
JkWHDX[ URXODGHV HWF
,O VXIILW DORUV GH SUpUpJOHU OD WHPSpUDWXUH YRXOXH HW G·DW
WHQGUH TXH FHOOHFL VRLW DWWHLQWH DYHQW G·LQWURGXLUH OHV
PHWV
5HPDUTXHV VXU O·XWLOLVDWLRQ GH OD WDEOH GHV WHPSV
GH FXLVVRQ
/D WDEOH GHV WHPSV GH FXLVVRQ FRQWLHQW GDQV FHUWDLQV
FDV O·LQGLFDWLRQ G·XQH SODJH GH WHPSpUDWXUH SDU H[HP
SOH & &KRLVLVVH] GH SUpIpUHQFH OD WHPSpUD
WXUH OD SOXV EDVVH LQGLTXpH (Q FDV FRQWUDLUH YRWUH
JkWHDX VHUD WURS FXLW GHVVXV LO QH VHUD SDV DVVH] OHYp
RX LO V·HIIRQGUHUD SDUFH TXH O·KXPLGLWp TX·LO FRQWLHQW Q·D
SDV pWp VXIILVDPPHQW pOLPLQpH
6L OH WHPSV GH FXLVVRQ HVW W URS ORQJ RX VL OH GHVVXV GH
O·DOLPHQW j FXLUH QH EUXQLW SDV FRPPH LO VHUDLW VRXKDLWD
EOH LO IDXW DORUV FKRLVLU OD WHPSpUDWXUH OD SOXV pOHYpH IL
JXUDQW GDQV OD WDEOH
/H EUXQLVVHPHQW UpJXOLHU GHV JkWHDX[ SHXW rWUH
DPpOLRUp HQ GLPLQXDQW G·HQYLURQ & OD WHPSpUDWXUH
GH FXLVVRQ LQGLTXpH HW HQ UDOORQJHDQW OH WHPSV GH FXLV
VRQ PHQWLRQQp
/HV GRQQpHV GH OD GXUpH GH FXLVVRQ SHXYHQW YDULHU HQ
IRQFWLRQ GH OD JUDQGHXU GHV RHXIV XWLOLVpV GHV SRVVLEL
OLWpV GH OLDLVRQ GH OD IDULQH HW GH OD PDWLqUH GX PRXOH
FKRLVL
1HWWR\DJH HW HQWUHWLHQ
/RUV GX QHWWR\DJH DXFXQ FRUSV GH FKDXIIH QH GRLW rWUH
HQFOHQFKp $WWHQGH] TXH OH IRXU VRLW VXIILVDPPHQW UH
IURLGL SRXU TXH YRXV SXLVVLH] WRXFKHU VDQV GDQJHU OHV
RUJDQHV LQWHUQHV 6HXO O·pFODLUDJH GX IRXU SHXW UHVWHU
HQ IRQFWLRQ
/·DSSDUHLO QH GRLW SDV rWUH QHWWR\p DYHF XQ
V\VWqPH GH QHWWR\DJH j YDSHXU RX j KDXWH
SUHVVLRQ SRXU GHV UDLVRQV GH VpFXULWp pOHFWUL
TXH
1HWWR\H] UpJXOLqUHPHQW HW j IRQG YRWUH IRXU ORUVTX·LO HVW
WLqGH RX IURLG eYLWH] OD FRPEXVWLRQ GHV pFODERXVVXUHV
JUDLVVHXVHV
1HWWR\DJH GX IRXU pPDLOOp
1HWWR\H] UpJXOLqUHPHQW HW j IRQG YRWUH IRXU ORUVTX·LO HVW
WLqGH RX IURLG eYLWH] OD FRPEXVWLRQ GHV pFODERXVVXUHV
JUDLVVHXVHV
/·LQWpULHXU GX IRXU GRLW rWUH ODYp DYHF XQH pSRQJH HW GH
O·HDX FKDXGH 6L QpFHVVDLUH LO IDXW WRXW G·DERUG PRXLO
OHU OHV VDOHWpV LQFUXVWpHV SXLV ULQFHU j O·HDX FODLUH HW
ELHQ HVVX\HU SRXU VpFKHU
1·XWLOLVH] SDV GH GpWHUJHQW RX GH SURGXLW j
UpFXUHU SRXYDQW SURYRTXHU GHV UDLHV SDV GH
SURGXLW GH QHWWR\DJH QL GH SDLOOH GH IHU
1HWWR\DJH GX JULO GHV SODTXHV GHV PRXOHV HW GHV
JOLVVLqUHV
&HV REMHWV GRLYHQW rWUH QHWWR\pV j O·DLGH G·HDX FKDXGH
VDYRQQHXVH &HV SLqFHV QH VXSSRUWHQW SDV OH SDV
VDJH GDQV OD PDFKLQH j ODYHU OD YDLVVHOOH
0RQWDJH HW GpPRQWDJH GHV JXLGHV GH SODTXHV
3RXU IDFLOLWHU OH QHWWR\DJH GHV JXLGHV GH SODTXHV RQ
SHXW OHV VRUWLU GX IRXU
$ OD KDXWHXU GH OD SRVLWLRQ OHV VXSSRUWV SHXYHQW rWUH
UHWLUpV GH OD SDURL SDU O·DYDQW SXLV RQ GpJDJH O·DUULqUH
HW RQ SHXW VRUWLU OH VXSSRUW SDU O·DYDQW GX IRXU
3RXU UHPRQWHU OH VXSSRUW LO VXIILW GH OH VXVSHQGUH SDU
O·DUULqUH SXLV G·LQWURGXLUH OHV FURFKHWV GH OD SDUWLH
DYDQW GDQV OHV WURXV GH OD SDURL HW G·HQIRQFHU OH VXS
SRUW GDQV VD SRVLWLRQ QRUPDOH
5pFLSLHQW UpIOpFKLVVDQW
1·XWLOLVH] SDV GH GpWHUJHQW SRXYDQW SURYRTXHU
GHV UD\XUHV QL GH ODLQH G·DFLHU
1H SDV OH QHWWR\HU GDQV OH ODYHYDLVVHOOH
,O VXIILW GH ODYHU OH UpFLSLHQW DSUqV FKDTXH XWLOLVDWLRQ j
O·DLGH G·XQH EURVVH GRXFH HW GH O·HDX FKDXGH VDYRQ
QHXVH 6L O·HQFUDVVHPHQW HVW LPSRUWDQW LO IDXW OH ODLV
VHU WUHPSHU
8WLOLVH] XQH EDVH OLVVH ORUV GX QHWWR\DJH SRXU
HPSrFKHU GHV GHIRUPDWLRQV
3DQQHDX V\QRSWLTXH HW SRUWH GX IRXU
9 HLOOH] j OD SURSUHWp GHV VXUIDFHV DVVXUDQW
O·pWDQFKpLWp HQWUH OD SRUWH HW VRQ FDGUH
/H SDQQHDX GH FRPPDQGH DLQVL TXH OD SRUWH GX IRXU
GRLYHQW rWUH QHWWR\pV j O·HDX FKDXGH RX DYHF XQ SUR
GXLW GH QHWWR\DJH SRXU OHV YLWUHV SXLV VpFKpV VRLJQHX
VHPHQW 1·XWLOLVHU TXH GH O·HDX FKDXGH SRXU O·LQWpULHXU
GH OD SRUWH GX IRXU
/D YLWUH LQWpULHXUH HVW UHFRXYHUWH G·XQH FRXFKH VSpFLD
OHPHQW UpVLVWDQWH DX UD\RQQHPHQW GH OD FKDOHXU ,O IDXW
GRQF pYLWHU G·XWLOLVHU XQ GpWHUJHQW DJUHVVLI SRXYDQW
SURYRTXHU GHV JULIIXUHV GH OD VXUIDFH DLQVL TXH WRXW
SURGXLW PRXVVDQW
/RUV GX QHWWR\DJH GH OD SRUWH LO IDXW IDLUH ELHQ DWWHQWLRQ
j FH TXH FHOOHFL UHVWH VXVSHQGXH HW TXH O·pWULHU
SURWpJHDQW OD FKDUQLqUH UHSRVH ELHQ VXU FHWWH GHUQLqUH
YRLU ILJXUH FLFRQWUH
/·pFODLUDJH GX IRXU pFKDQJH GHV DPSRXOHV
$YDQW GH IDLUH O·pFKDQJH LO IDXW REOLJDWRLUH
PHQW GpFRQQHFWHU O·DOLPHQWDWLRQ pOHFWULTXH GH
WRXW O·DSSDUHLO HQ HQOHYDQW OHV IXVLEOHV
,O HVW SRVVLEOH GH UHPSODFHU VRLPrPH OHV DPSRXOHV
GpIHFWXHXVHV
/D QRXYHOOH DPSRXOH GH ZDWWV j YROWV
DYHF XQ FXORW ( GRLW SRXYRLU UpVLVWHU j XQH
WHPSpUDWXUH GH & 9RXV SRXYH] O·REWHQLU DXSUqV
GH QRWUH PDJDVLQ FHQWUDO GH SLqFHV GH UHFKDQJH RX
FKH] XQ pOHFWULFLHQ VSpFLDOLVp
/D ODPSH HQ KDXW j GURLWH GDQV OD IDFH DUULqUH GX IRXU
HVW SURWpJpH SDU XQ XQ YHUUH URQG GH SURWHFWLRQ TXH
O·RQ SHXW IDFLOHPHQW GpYLVVHU
&RQVHLO SUDWLTXHV XWLOHV
3UREOqPH &DXVH SUREDEOH 6ROXWLRQV
/H U{WL RX OH VRXIIOp QH
PRQWH SDV VXIILVDPPHQW
(UUHXU GH WHPSpUDWXUH FKRLVLH &RQVXOWHU OD WDEOH GHV WHPSpUDWXUHV
/H U{WL QH EUXQLW SDV 7HPSpUDWXUH WURS pOHYpH
0DXYDLV PRXOH XWLOLVp
eOHYHU OD WHPSpUDWXUH YpULILHU O·HWDW
GH FXLVVRQ V·LO OH IDXW UDFFRXUFLU OH
WHPSV
3RXU FKDOHXU KDXW HW EDV XWLOLVHU XQ
PRXOH IRQFp
/H U{WL EUXQLW WURS 7HPSpUDWXUH WURS pOHYpH &RQVXOWHU OD WDEOH GHV WHPSpUDWXUHV
GLPLQXHU OD WHPSpUDWXUH HW UDFFRXU
FLU OH WHPSV GH FXLVVRQ
/H U{WL HVW WURS VHF /D GXUpH GH FXLVVRQ HVW WURS ORQJXH
DYHF XQH WHPSpUDWXUH WURS EDVVH
&RQVXOWHU OD WDEHO GHV WHPSpUDWXUHV
DXJPHQWHU OD WHPSpUDWXUH HW UDF
FRXUFLU OH WHPSV GH FXLVVRQ
/H U{WL HVW WURS KXPLGH /·KXPLGLWp Q·D SDV SX V·pFKDSSHU j
FDXVH GH OD WHPSpUDWXUH WURS pOHYpH
7URS G·KXPLGLWp GDQV OD SkWH
&KRLVLU OD WHPSpUDWXUH OD SOXV EDVVH
LQGLTXpH GDQV OD WDEOH
3UpSDUHU XQH SkWH PRLQV KXPLGH
6L TXHOTXH FKRVH QH IRQFWLRQQH SDV
3UREOqPH &DXVH SUREDEOH 6ROXWLRQV
/H IRXU QH IRQQFWLRQ SDV 3DQQH G·DOLPHQWDWLRQ pOHFWULTXH 9pULILHU OHV IXVLEOHV
/·pFODLUDJH GX IRXU QH IRQF
WLRQQH SDV
/·DPSRXOH HVW GpIHFWXHXVH 5HPSODFHU O·DPSRXOH
UHJDUGH] SDJH
/HV DSSDUHLOV GpIHFWXHX[ QH GRLYHQW SOXV rWUH XWLOLVpV (Q FDV G·LQFLGHQW GpYLVVHU HW UHWLUHU OHV IXVLEOHV
1H PRGLILH] SDV O·DSSDUHLO 7RXWH LQWHUYHQWLRQ QRQ TXDOLILpH SHXW FDXVHU GHV GRPPDJHV PDWpULHOV RX FRUSR
UHOV
6L OHV FRQVHLOV FLGHVVXV VRQW LQVXIILVDQWV YHXLOOH] FRQWDFWHU QRWUH VHUYLFH WHFKQLTXH
,QVWUXFWLRQ GH PRQWDJH FXLVLQLqUH j HQFDVWUHU 606 ODUJHXU
FP 9 9
0RQWDJH
D 0RQWHU OHV SODTXHV GH FXLVVRQ HQ VXLYDQW OHV
LQVWUXFWLRQV QR GH
IDoRQ TXH OHV FRQQHFWHXUV GH SODTXH GH FXLVVRQ
SXLVVHQW rWUH DVVHPEOpV DYDQW TXH OH IRXU VHUD
HQFDVWUp &RQQHFWHU FRUUHFWHPHQW OHV SOD
TXHV GH FXLVVRQ 8QH PLVH j OD WHUUH VpSDUpH
Q·HVW SDV QpFHVVDLUH
E 0RQWHU OHV SODQV GH FXLVVRQ HW OHV VXUIDFHV GH
FXLVVRQ YLWURFpUDPLTXH HQ VXLYDQW OHV LQVWUXF
WLRQV GH PRQWDJH VpSDUpHV
6RUWLU OH WLURLU G·XVWHQVLOHV SRXU FH IDLUH SRXVVHU OH
SDQQHDX GH WLURLU GHSXLV OH PLOLHX YHUV O·LQWpULHXU
MXVTX·j FH TXH OH WLURLU VH GpEORTXH GX ORTXHW 7 LUHU
OH WLURLU MXVTX·j OD EXWpH ILQDOH HW OH VRXOHYHU
*OLVVHU OD FXLVLQLqUH GDQV OD QLFKH GH IDoRQ j
REWHQLU XQ PRQWDJH DIIOHXUp
)L[HU OD FXLVLQLqUH ODWpUDOHPHQW GHV GHX[ F{WpV
j O·DLGH GHV YLV GpWDLO $
6L O·HQFDVWUHPHQW VH IDLW j SUR[LPLWp G·XQ
FKDXIIDJH j ERLV LO HVW LQGLVSHQVDEOH G·LQVWDOOHU
XQ SDQQHDX UpIUDFWDLUH HW LVRODQW FRQWUH OD FKD
OHXU DX QLYHDX GH O·DSSDUHLO HW MXVTX·j XQH SUR
IRQGHXU GH FP
$X FDV RX O·HQFDVWUHPHQW VH IDLW GDQV XQH FXL
VLQH PpWDOOLTXH DQFLHQQH OH IRXU SHXW rWUH IL[p
HQ KDXW DYHF XQ DQJOH GH IL[DWLRQ QR
3RXU FH IDLUH IRUHU WURXV j
GLDPqWUH PP VHORQ HVWDPSDJH
&RQQH[LRQ pOHFWULTXHFKHPLQHPHQW GHV FkEOHV
/D FRQQH[LRQ DX VHFWHXU GRLW rWUH H[pFXWpH SDU XQ
pOHFWULFLHQ DJUpH
/H FkEOH G·DOLPHQWDWLRQ GRLW rWUH DX PRLQV GH W\SH
+99) RX VXSpULHXU
/·LQVWDOODWLRQ GH O·DSSDUHLO GRLW V·HIIHFWXHU VRLW SDU O·HQ
WUHPLVH G·XQ FkEOH DYHF ILFKH DPRYLEOH VRLW SDU XQ Fk
EOH SRVp j GHPHXUH DYHF XQ FRXSHFLUFXLW VpSDUDQW
WRXWHV OHV SKDVHV GX VHFWHXU HW SRVVpGDQW XQ HVSDFH
G·DX PRLQV PP HQWH OHV FRQWDFWV
/D FRQQH[LRQ pOHFWULTXH SDU O·LQWHUPpGLDLUH G·XQH SULVH
GRLWrWUHSUpYXHGXF{WpEkWLPHQWGHPDQLqUHTXHOD
SULVH VRLW SODFpH KRUV GH O·pVSDFH FRRUGRQQp (Q FDV
GH FRQQH[LRQ GLUHFWH SUpYRLU XQH ORQJXHXU GH FkEOH
G·HQYLURQ FP
2XYULU OD ERvWH GH ERUQHV GH FRQQH[LRQ GpWDLO
'
5DFFRUGHU OHV ERUQHV HQ VH UpIpUDQW DX FRX
SODJH
$VVXUHU O·DUUrW GH WUDFWLRQ HQ SUHVVDQW IL[H OD IHU
PHWXUH j GpFOLF GpWDLO (
5HIHUPHU OD ERvWH GH ERUQHV GH FRQQH[LRQ
3RVHU OH FkEOH GH UDFFRUGHPHQW pOHFWULTXH HQ
GHVVRXV GX FDQDO GH IDoRQ TX·LO QH WRXFKH SDV OH
WLURLU
(Q FDV GH VHUYLFH LO IDXW GpEUDQFKHU O·DSSD
UHLO GX UpVHDX
&RQWUDLUHPHQW DX[ SUHVFULSWLRQV G·LQVWDOODWLRQ
LQWpULHXUH GH O·$6( DUWLFOH O·DSSDUHLO j HQ
FDVWUHU SHXW rWUH PRQWp GDQV GHV PDWpULDX[ FRPEXVWL
EOHV
/HV SDURLV HW SODIRQGV FRPEXVWLEOHV VLWXpV DXGHVVXV
GH OD VXUIDFH GH FXLVVRQ GRLYHQW rWUH UHYrWXV GH
PDWpULDX FRXSHIHX VHORQ OHV GLUHFWLYHV GH OD SROLFH
GX IHX GX FDQWRQ FRQFHUQp
$
$
$
$
$
$
%
'
$ $SSDUHLO
1 1LFKH
¡PP
PLQ
1
$
GpWDLO $ GpWDLO %
GpWDLO &
GpWDLO '
GpWDLO (
&RXSODJH
'pVLJQDWLRQ GHV SKDVHV
/ / / FRUUHVSRQGDQW j 5 6 7
'RQQpHV WHFKQLTXH (+ /(
'LPHQVLRQV H[WpULHXUHV
+DXWHXU FP
/DUJHXU FP
3URIRQGHXU FP
3URIRQGHXU PD[ DYHF SRUWH RXYHUWH FP
'LPHQVLRQV LQWpULHXUHV GX IRXU
+DXWHXU FP
/DUJHXU FP
3URIRQGHXU FP
9 ROXPH O
3RLGV WRWDO QHWWR NJ
&RQVRPPDWLRQ pOHFWULTXH
&KDXIIDJH VXSpULHXU :
&KDXIIDJH LQIpULHXU :
*ULO j LQIUDURXJH :
*ULO j JUDQGH VXUIDFH :
3URGQU
6HULH
(+ /(
N: 9 a+]
7\S
1RYHODQ
+
S
(=
7DEOHGHFXLVVRQHWGHU{WLVVDJH
J
DX IRXU
7DUWHV SkWH E ULVpH HW IHXLOOHWpH
*kWHDX[ WRXUWHV SkWH j FDNH SkWH OHYpH SkWH DX VHUp
3HWLWV ELVFXLWV SkWH j ELVFXLW SkWH VDEOpH PDVVH j PHULQJXH
3kWH IHXLOOHWpH
7DEOHGHFXLVVRQHWGHU{WLVVDJH
D
X
I
R
X
U
D
X
I
R
X
U
3kWH OHYpH JkWHDX[ WUHVVHV SDLQ HW SL]]DV
'pOLFDWHVVHV GX PRQGH HQWLHU
6SpFLDOLWpV VXLVVHV
%LVFXLWV GH QRsO
7DEOHGHFXLVVRQHWGHU{WLVVDJH
D
X
I
R
X
U
D
X
I
R
X
U
7RDVWHW*UDWLQV
/pJXPHV UL] PDLV HWF FRPPH DFFRPSDJQHPHQW
La page est en cours de chargement...
La page est en cours de chargement...
La page est en cours de chargement...
La page est en cours de chargement...
La page est en cours de chargement...
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
Novelan EH L1-3E B Manuel utilisateur
- Taper
- Manuel utilisateur
- Ce manuel convient également à
Autres documents
-
Therma BO G.1 A Manuel utilisateur
-
Therma EH D4/60.1 Manuel utilisateur
-
Therma BO B.1 Manuel utilisateur
-
Therma EH D4.1 Manuel utilisateur
-
Therma BO G/60.1 SW Manuel utilisateur
-
Therma EH B4/60.1 Z Manuel utilisateur
-
Electrolux ERGL-4E Manuel utilisateur
-
Form Valla Mode d'emploi
-
HeadRush FRFR112 Manuel utilisateur
