Wireless Communications
The device connects to the Crestron network via the infiNET EX
communications protocol. Use the following procedures to join or leave
an infiNET EX network and to verify communications between the
device and the control system.
NOTE: The HZ-SWEX is not compatible with the MC3 internal gateway
when using channels 25 or 26.
Joining an infiNET EX Network
Before a device can be used in a lighting system, it must first join an
infiNET EX network by being acquired by an infiNET EX gateway.
NOTE: A device can be acquired by only one gateway.
1. Put the infiNET EX gateway into Acquire mode from the unit itself
or from Crestron Toolbox software, as described in the gateway’s
manual at www.crestron.com/manuals.
NOTE: In an environment where multiple gateways are installed,
only one gateway should be in Acquire mode at any time.
2. Place the device into Acquire mode.
a. Tap the top button three times, and then press and hold it
down (tap-tap-tap-press+hold) until all of the LEDs flash red
once (this can take up to 10 seconds).
NOTE: If a side -to-side rocker is in the top position, either side
of the rocker can be pressed and held.
b. Release the button to start the acquire process. The top
button’s LED flashes red slowly to show that the device is
actively scanning the infiNET EX network.
• The top button’s LED lights red for 5 seconds to show that
the device has been successfully acquired to the infiNET EX
network.
• The top button’s LED flashes red quickly to indicate that
the device was not successfully acquired by the infiNET EX
network. Tap the setup button to acknowledge failure to
acquire the infiNET EX network. Ensure the gateway is
in Acquire mode and within range before attempting the
acquire process again.
3. Once all devices have been acquired, take the gateway out of
Acquire mode. Refer to the gateway’s manual for details.
Leaving an infiNET EX Network
To leave an infiNET EX network, put the device into Acquire mode,
as previously described in “Joining an infiNET EX Network,” when no
gateway is in Acquire mode.
Verifying Communications Status
To check the communications status of the device, tap the top button
three times and then press and hold it down (tap-tap-tap-press+hold)
for up to 2 seconds. The button must be released before the LEDs flash
to indicate the communications status. Refer to the following table for
details.
NOTES:
• If a side -to-side rocker is in the top position, either side of the
rocker can be pressed and held.
• If there is a communication error and a remote button is pressed,
all of the LEDs will flash red in one of the patterns described in
the table below.
LED Communications Status
Turns on for 5
seconds
Device is communicating with the control system.
Flashes three
times
Device is communicating with the gateway but
the gateway is not communicating with the
control system.
Flashes twice Device was previously joined to the network but is
not communicating with the gateway.
Flashes once Device is not joined to the network.
Ambient Light Sensor Calibration
An LED backlight behind each button illuminates engravings. The
ambient light sensor adjusts the backlight brightness according to the
light level in the room. The ambient light sensor can be affected by
room conditions and should be calibrated manually (locally or through
programming), or the appropriate setting can be changed in control
system programming.
To locally calibrate the light sensor:
1. Ensure that all room lights are fully on.
2. Ensure the faceplate and bottom trim piece are installed
correctly. Remove the top trim piece.
3. Press and hold the setup button with a small pointed object until
all keypad backlights flash magenta (about 2 seconds). This can
also be triggered in programming.
4. Avoid blocking the light sensor on the bottom of the HZ-DIMEX.
The light sensor should remain unobstructed and free of direct
light. After about 5 seconds, the calibration process is complete.
The keypad returns to normal operation.
Setup
button
Backlight Customization
Backlight color customization can be accomplished locally or through
programming.
NOTE: Custom and preset color themes may be defined in the control
system program. Custom programming will override local settings.
To locally change the color of the LED backlights:
1. Press the setup button with a small pointed object once. The LED
backlights will light brightly for 15 seconds.
2. Press the setup button repeatedly to cycle through the backlight
color options.
Troubleshooting
The module displays error codes using the dimmer output LEDs.
The LED flashes a pattern to indicate the error on that output. For
example, a 1-2 error flashes the LED one time, pauses for 1 second,
flashes two times, pauses for 2 seconds, and then repeats for 90
seconds (except where otherwise noted). Refer to the following table
for possible corrections.
Error
Code
Fault Name Fault Description
2-3 Over
Temperature
The switch has overheated and shut down due
to an excessive load.
Verify that the total load output matches the
proper ganged rating. The switch resumes
normal operation after cooling.
3-3 Device Error The device is experiencing a hardware issue.
Please contact Crestron Technical Support.
For general troubleshooting, please refer to the following table:
Trouble Probable Cause(s) Corrective Action
The switch does
not function.
The switch is not
receiving power.
Verify that the power
connections are correct
and that the circuit
breaker is closed.
The load is not
operational (e.g. lamps
are burned out).
Verify that the load is
operational.
The device is in Remote
mode.
Check the program to
verify the operating
mode.
The neutral wire is
not connected to the
switch.
Connect a dedicated
neutral wire to the
switch.
Additional Information
Scan or click the QR code for detailed product information.
HZ-SWEX
Compliance and Legal
Original Instructions: The U.S. English version of this document is the original instructions. All
other languages are a translation of the original instructions.
Regulatory Model: M201849002
Federal Communications Commission (FCC) Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures: Reorient or relocate the
receiving antenna; Increase the separation between the equipment and receiver; Connect the
equipment into an outlet on a circuit different from that to which the receiver is connected;
Consult the dealer or an experienced radio/TV technician for help.
To satisfy FCC RF Exposure requirements for mobile and base station transmission devices,
a separation distance of 20 cm or more should be maintained between the antenna of this
device and persons during operation. To ensure compliance, operation at closer than this
distance is not recommended. The antenna(s) used for this transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter
CAUTION: Changes or modications not expressly approved by the manufacturer responsible
for compliance could void the user’s authority to operate the equipment.
Industry Canada (IC) Compliance Statement
CAN-ICES-3(B)/nmb-3 (B)
This device complies with Industry Canada license exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna
of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its gain should
be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that
necessary for successful communication.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé
pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain
de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne
dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante
Intertek Compliance Statement
This product is listed to applicable UL Standards and requirements tested by Intertek services.
Ce produit est homologue selon les normes et les exigences UL applicables par Intertek
Prestations de service.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at
www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, please
visit www.crestron.com/opensource.
Crestron, the Crestron logo, Crestron Home, Crestron Toolbox, Horizon, infiNET EX, and the
infiNET EX logo are either trademarks or registered trademarks of Crestron Electronics, Inc.
in the United States and/or other countries. Other trademarks, registered trademarks, and
trade names may be used in this document to refer to either the entities claiming the marks
and names or their products. Crestron disclaims any proprietary interest in the marks and
names of others. Crestron is not responsible for errors in typography or photography.
©2019 Crestron Electronics, Inc.
Crestron Electronics, Inc.
15 Volvo Drive, Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: 201.767.7576
www.crestron.com
Quick Start - Doc. 8282A
(2054097)
09/25/19
Specifications subject to
change without notice.