Sony KD-55A1 Guide de démarrage rapide

4-723-927-11(1)

Television

Reference Guide

GB

Guide de référence

FR

Справочник

RU

KD-77A1 / 65A1 / 55A1

2

GB

Table of Contents

Safety Information . . . . . . . . . . . . . . . . . . . . . 2

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Protecting the TV Screen (OLED TV) . . . . . . .6

Parts and Controls . . . . . . . . . . . . . . . . . . . 7

Controls and Indicators . . . . . . . . . . . . . . . . . 7

Using Remote Control . . . . . . . . . . . . . . . . 8

Remote Control Parts Description. . . . . . . . .8

Connection Diagram . . . . . . . . . . . . . . . . 10

Installing the TV to the Wall . . . . . . . . . . 12

SU-WL450 . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting. . . . . . . . . . . . . . . . . . . . 19

Troubles and Solutions. . . . . . . . . . . . . . . . . 19

Specifications . . . . . . . . . . . . . . . . . . . . . . 20

Introduction

Thank you for choosing this Sony product.

Before operating the TV, please read this manual thoroughly and

retain it for future reference.

Note

• Before operating the TV, please read the “Safety Information”

(page 2).

• Instructions about “Installing the TV to the Wall” are included

within this TV’s instruction manual.

• Images and illustrations used in the Setup Guide and this

manual are for reference only and may differ from the actual

product.

Location of the Setup Guide

Setup Guide is placed on top of the cushion inside the TV carton.

Help/Help Guide

Help feature offers a lot of information about your TV. To use the

Help feature, press HELP on the remote control. You can find how

to and troubleshooting from the list or keyword search. Select

[Help Guide] on Help menu to view the manual. If you connect

your TV to the internet, the Help feature and information will be

updated.

Location of the identification label

Labels for the TV Model No. and Power Supply rating are located

on the rear of the TV. They can be found by removing the centre

cover.

Notice for customers in Thailand

This telecommunication equipment conforms to NTC technical

requirement.

Notes for Australia and New Zealand model

This product is ENERGY RATING qualified in the default mode.

ENERGY RATING is a programme designed to promote energy

efficient products and practices.

• When the TV is initially set up, it is designed to meet ENERGY

RATING requirements while maintaining optimum picture

quality.

• Changes to certain features, settings and functionalities of this

TV (e.g. TV Guide, Picture/Sound, Eco setting) can slightly

change the power consumption.

Depending upon such changed settings (e.g. Shop mode), the

power consumption may vary which possibly could exceed the

stated energy rating.

To reset the TV to ENERGY RATING qualified settings, complete

the initial set-up procedure in [Settings]  [Storage & reset] 

[Factory data reset].

After factory data reset, downloaded application data will be

deleted. Please download them again.

WARNING

Batteries must not be exposed to excessive heat such as

sunshine, fire or the like.

Never place a television set in an unstable location. A television

set may fall, causing serious personal injury or death. Many

injuries, particularly to children, can be avoided by taking simple

precautions such as:

 Using cabinets or stands recommended by the manufacturer of

the television set.

 Only using furniture that can safely support the television set.

 Ensuring the television set is not overhanging the edge of the

supporting furniture.

 Not placing the television set on tall furniture (for example,

cupboards or bookcases) without anchoring both the furniture

and the television set to a suitable support.

 Not placing the television set on cloth or other materials that

may be located between the television set and supporting

furniture.

 Educating children about the dangers of climbing on furniture

to reach the television set or its controls.

Safety Information

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If your existing television set is being retained and relocated, the

same considerations as above should be applied.

Installation/Set-up

Install and use the TV set in accordance with the instructions

below in order to avoid any risk of fire, electric shock or damage

and/or injuries.

Installation

• The TV set should be installed near an easily accessible AC

power outlet (mains socket).

• Place the TV on a stable, level surface to prevent it from falling

over and causing personal injury or property damage.

• Install the TV where it cannot be pulled, pushed, or knocked

over.

• Install the TV so that the TV bottom does not protrude out from

the TV stand (not supplied). If the TV bottom protrudes out from

the TV stand, it may cause TV set to topple over, fall down, and

cause personal injury or damage to the TV.

• For safety reasons, be sure to attach the centre cover to the rear

of the TV when TV in Table-Top condition.

• Only qualified service personnel should carry out wall-mount

installations.

• For safety reasons, it is strongly recommended that you use

Sony accessories, including:

 Wall-Mount Bracket SU-WL450

• Be sure to use the screws supplied with the Wall-Mount Bracket

when attaching the Wall-Mount Bracket to the TV set. The

supplied screws are designed as indicated by illustration when

measured from the attaching surface of the Wall-Mount Bracket.

The diameter and length of the screws differ depending on the

Wall-Mount Bracket model.

Use of screws other than those supplied may result in internal

damage to the TV set or cause it to fall, etc.

Transporting

• Before transporting the TV set, disconnect all cables.

• Two or three people are needed to transport a large TV set.

• When transporting the TV set by hand, hold it as shown below.

Do not put stress on the panel and the frame around the screen.

• When handling or mounting the

TV set, do not lay down the TV.

• When transporting the TV set, do not subject it to jolts or

excessive vibration.

• When transporting the TV set for repairs or when moving, pack

it using the original carton and packing material.

Topple prevention

1

Remove the centre cover.

2 Secure the TV to the TV stand.

Sufficient expertise is required when installing the TV to the

Table-Top Stand.

Refer to the Setup Guide supplied with the TV for stand

installation.

Sony is not liable for any damage or injury caused by

mishandling or improper installation.

Screw (M6)

Wall-Mount Bracket

10 mm - 14 mm

TV’s rear cover

10 mm - 14 mm

M6 screw

(not supplied)

Screw (not supplied)

Cord (not

supplied)

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Ventilation

• Never cover the ventilation holes or insert anything in the

cabinet.

• Leave space around the TV set as shown below.

• It is strongly recommended that you use a Sony Wall-Mount

Bracket in order to provide adequate air circulation.

Installed on the wall

Installed with stand

• To ensure proper ventilation and prevent the collection of dirt or

dust:

 Do not lay the TV set flat, install upside down, backwards, or

sideways.

 Do not place the TV set on a shelf, rug, bed or in a closet.

 Do not cover the TV set with a cloth, such as curtains, or items

such as newspapers, etc.

 Do not install the TV set as shown below.

AC power cord (mains lead)

Handle the AC power cord (mains lead) and outlet (mains socket)

as follows in order to avoid any risk of fire, electric shock or

damage and/or injuries:

 The shape of AC power plug (mains plug), which is supplied

with the TV set, varies depending on the region. Be sure to

connect the appropriate supplied AC power cord (mains lead)

with the plug that fits into the AC power outlet (mains socket).

 Use only Sony supplied AC power cords (mains lead), not those

of other brands.

 Insert the plug fully into the AC power outlet (mains socket).

 Operate the TV set on a 110 V - 240 V AC supply only.

 When wiring cables, be sure to unplug the AC power cord

(mains lead) for your safety and take care not to catch your feet

on the cables.

 Disconnect the AC power cord (mains lead) from the AC power

outlet (mains socket) before working on or moving the TV set.

 Keep the AC power cord (mains lead) away from heat sources.

 Unplug the AC power plug (mains plug) and clean it regularly. If

the plug is covered with dust and it picks up moisture, its

insulation may deteriorate, which could result in a fire.

Note

• Do not use the supplied AC power cord (mains lead) on any

other equipment.

• Do not pinch, bend, or twist the AC power cord (mains lead)

excessively. The core conductors may be exposed or broken.

• Do not modify the AC power cord (mains lead).

• Do not put anything heavy on the AC power cord (mains lead).

• Do not pull on the AC power cord (mains lead) itself when

disconnecting the AC power cord (mains lead).

• Do not connect too many appliances to the same AC power

outlet (mains socket).

• Do not use a poor fitting AC power outlet (mains socket).

Prohibited Usage

Do not install/use the TV set in locations, environments or

situations such as those listed below, or the TV set may

malfunction and cause a fire, electric shock, damage and/or

injuries.

Locations:

• Outdoors (in direct sunlight), at the seashore, on a ship or other

vessel, inside a vehicle, in medical institutions, unstable

locations, near water, rain, moisture or smoke.

Environments:

• Places that are hot, humid, or excessively dusty; where insects

may enter; where it might be exposed to mechanical vibration,

near flammable objects (candles, etc). The TV set shall not be

exposed to dripping or splashing and no objects filled with

liquids, such as vases, shall be placed on the TV.

Situations:

• Use when your hands are wet, with the cabinet removed, or

with attachments not recommended by the manufacturer.

Disconnect the TV set from AC power outlet (mains socket) and

antenna (aerial) during lightning storms.

• Install the TV so that it sticks out into an

open space. Injury or damage from a

person or object bumping into the TV

may result.

• Place the TV in a humid or dusty space, or

in a room with oily smoke or steam (near

cooking tables or humidifiers). Fire,

electric shock, or warping may result.

• Install the TV in places subject to extreme

temperature, such as in direct sunlight, near a radiator or a

heating vent. The TV may overheat in such conditions which can

cause deformation of the enclosure and/or TV malfunction.

• If the TV is placed in the changing room of a

public bath or hot spring, the TV may be

damaged by airborne sulfur, etc.

• For best picture quality, do not expose the screen to direct

illumination or sunlight.

• Avoid moving the TV from a cold area to a warm area. Sudden

room temperature changes may cause moisture condensation.

This may cause the TV to show poor picture and/or poor colour.

Should this occur, allow moisture to evaporate completely

before powering the TV on.

Broken pieces:

• Do not throw anything at the TV set. The screen glass may break

by the impact and cause serious injury.

• If the surface of the TV set cracks, do not touch it until you have

unplugged the AC power cord (mains lead). Otherwise this may

cause an electric shock.

30 cm

10 cm

Leave at least this space around the set.

30 cm

10 cm 10 cm

Leave at least this space around the set.

1 cm

Wall

Air circulation is blocked.

Wall Wall

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When not in use

• If you will not be using the TV set for several days, the TV set

should be disconnected from the AC power (mains) for

environmental and safety reasons.

• As the TV set is not disconnected from the AC power (mains)

when the TV set is just turned off, pull the plug from the AC

power outlet (mains socket) to disconnect the TV set

completely.

• Some TV sets may have features that require the TV set to be

left in standby to work correctly.

For children

• Do not allow children to climb on the TV set.

• Keep small accessories out of the reach of children, so that they

are not mistakenly swallowed.

If the following problems occur...

Turn off the TV set and unplug the AC power cord (mains lead)

immediately if any of the following problems occur.

Ask your dealer or Sony service centre to have it checked by

qualified service personnel.

When:

 AC power cord (mains lead) is damaged.

 Poor fitting of AC power outlet (mains socket).

 TV set is damaged by being dropped, hit or having something

thrown at it.

 Any liquid or solid object falls through openings in the cabinet.

About TV Temperature

When the TV is used for an extended period, the panel surrounds

become warm. You may feel hot when touching there by the

hand.

Viewing the TV

• View the TV in moderate light, as viewing the TV in poor light or

during long period of time, strains your eyes.

• When using headphones, adjust the volume so as to avoid

excessive levels, as hearing damage may result.

OLED Screen

• Although the OLED screen is made with high-precision

technology and 99.99 % or more of the pixels are effective,

black dots may appear or bright points of light (white, red, blue,

or green) may appear constantly on the OLED screen. This is a

structural property of the OLED screen and is not a malfunction.

• Do not push or scratch the front filter, or place objects on top of

this TV set. The image may be uneven or the OLED screen may

be damaged.

• The screen and cabinet get warm when this TV set is in use. This

is not a malfunction.

• When disposing of your TV be sure to follow your local laws and

regulations.

Handling and cleaning the screen surface/

cabinet of the TV set

Be sure to unplug the AC power cord (mains lead) connected to

the TV set from AC power outlet (mains socket) before cleaning.

To avoid material degradation or screen coating degradation,

observe the following precautions.

• To remove dust from the screen surface/cabinet, wipe gently

with a soft cloth. If dust is persistent, wipe with a soft cloth

slightly moistened with a diluted mild detergent solution.

• Never spray water or detergent directly on

the TV set. It may drip to the bottom of the

screen or exterior parts and enter the TV

set, and may cause damage to the TV set.

• Never use any type of abrasive pad, alkaline/acid cleaner,

scouring powder, or volatile solvent, such as alcohol, benzene,

thinner or insecticide. Using such materials or maintaining

prolonged contact with rubber or vinyl materials may result in

damage to the screen surface and cabinet material.

• Do not touch the TV if your hand is covered in any chemical

substance such as hand cream or sunblock.

• Periodic vacuuming of the ventilation openings is

recommended to ensure proper ventilation.

• When adjusting the angle of the TV set, move it slowly so as to

prevent the TV set from moving or slipping off from its table

stand.

Optional Equipment

Keep optional components or any equipment emitting

electromagnetic radiation away from the TV set. Otherwise

picture distortion and/or noisy sound may occur.

Wireless Function of the unit

• Do not operate this unit near medical equipment (pacemaker,

etc.), as this may result in the malfunction of the medical

equipment.

• Although this unit transmits/receives scrambled signals, be

careful of unauthorised interception. We cannot be responsible

for any trouble as a result.

Caution about handling the remote control

• Observe the correct polarity when inserting batteries.

• Do not use different types of batteries together or mix old and

new batteries.

• Dispose of batteries in an environmentally friendly way. Certain

regions may regulate the disposal of batteries. Please consult

your local authority.

• Handle the remote control with care. Do not drop or step on it,

or spill liquid of any kind onto it.

• Do not place the remote control in a location near a heat source,

a place subject to direct sunlight, or a damp room.

Disposal of the TV set

Disposal of Old Electrical &

Electronic Equipment (Applicable in

the European Union and other

European countries with separate

collection systems)

Disposal of Old Electrical &

Electronic Equipment (Applicable

in Republic of India)

This symbol and its variations indicate that this

product and its components, consumables,

parts or spares thereof shall not be treated as

household waste and may not be dropped in

garbage bins. Product owners are advised to

deposit their product at the nearest collection

point for the recycling of electrical and electronic equipment.

Your co-operation shall facilitate proper disposal and help prevent

potential negative consequences/hazards to the environment

and human health, which could otherwise be caused by

inappropriate waste disposal including improper handling,

accidental breakage, damage and/or improper recycling of e-

waste. The recycling of materials will help to conserve natural

resources. For more detailed information about recycling of this

product, please contact your local civic office, your household

waste disposal service provider or the store where you made the

purchase. You may contact our company’s toll free number in

India for assistance.

Toll Free: 1800-103-7799

Visit: www.sony.co.in for product recycling

Precautions

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Notice for customer in UAE

Precautions to Protect the Screen from

Damage

Image retention

OLED TV‘s are susceptible to image retention (burn-in) due to the

characteristics of the materials used. Image retention may occur if

images are displayed in the same location on the screen

repeatedly or over extended periods of time. This is not a

malfunction of the TV. Avoid displaying images that may cause

image retention.

The following are examples of images that may

cause image retention:

• Content with black bars either on the top and bottom and/or

the left and right sides of the screen. (for example, Letterboxed,

4:3 screen, Standard definition)

• Static images such as photos.

• Video games that might have static content in some part of the

screen.

• On-screen menus, programme guides, channel logos etc.

• Static content from applications.

• On-screen tickers, such as those used for news and headlines.

To reduce the risk of image retention:

• Sony recommends that you turn off the TV normally by pressing

the power button on the remote control or the TV.

• Fill the screen by changing [Wide mode] to eliminate the black

bars. Select [Wide mode] other than [Normal].

• Turn off the OSD (On Screen Display) by pressing the /

button, and turn off the menus from connected equipment. For

details, refer to the instruction manuals for the connected

equipment.

• Avoid displaying static images with bright colours (including

white), clocks or logos on any portion of the screen.

• Set the picture settings based on the ambient conditions. The

Standard Picture is recommended for home use and when

viewing content that often displays the station logos, etc.

The TV has following features to help reduce/ prevent image

retention.

Panel refresh

Panel refresh will automatically run to adjust the uniformity of the

TV screen after it has been in use for long periods of time. Panel

refresh can also be performed manually and should only be used

if image retention is very noticeable or you see the following

message: [Panel refresh did not finish…]

Caution:

• The Panel refresh function may affect the panel. As a reference,

perform the Panel refresh only once a year, do not perform it

more than once a year as it may affect the usable life of the

panel.

• Panel refresh takes about one hour to complete.

• A white line may be displayed on the screen during the Panel

refresh, this is not a malfunction of the TV.

• Panel refresh will only work when the room temperature is

between 10 ºC and 40 ºC.

Pixel shift

Automatically moves the image on the screen to prevent image

retention.

Other feature

The screen brightness is automatically reduced when displaying

still images, clocks, bright colours or logos etc.

Reduction in the Use of Hazardous Substances

in Electrical & Electronic Equipment (Applicable

in Republic of India)

This product and its components, consumables, parts or

spares comply with the hazardous substances restriction of

India’s E-Waste (Management) Rules. The maximum allowable

concentrations of the restricted substances are 0.1% by weight

in homogenous materials for Lead, Mercury, Hexavalent

Chromium, Polybrominated Biphenyls (PBB) and

Polybrominated Diphenyl Ethers (PBDE), and 0.01% by weight

in homogenous materials for Cadmium, except for the

exemptions specified in Schedule II of the aforesaid Rules.

TRA

REGISTERED No: ER35215/14

DEALER No:

DA0065531/11

Protecting the TV Screen (OLED TV)

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Parts and Controls

 (Power) / + / –

When the TV is off,

Press  to power on.

When the TV is on,

Press and hold  to power off.

Press  repeatedly to change the function,

then press + or - button to:

•Adjust the volume.

• Select the channel.

• Select the input source of TV.

 Remote Control sensor* /

Light sensor* / Illumination LED

The illumination LED lights up or blinks

according to the status of the TV.

For more information, refer to the Help

Guide.

* Do not place anything near the sensor.

Controls and Indicators

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Using Remote Control

The remote control shape, location, availability and function of remote control button may vary

depending on your region/country/TV model.

/ (Input select/Text hold)

In TV mode: Display and select the input

source.

In Text mode: Hold the current page.

(Microphone)

Use Voice Function. (e.g., Search various

content by voice.)

 (TV standby)

Turn on or turn off the TV (standby mode).

DIGITAL/ANALOG

Switch between digital and analogue mode.

SYNC MENU

Display the BRAVIA Sync Menu.

(Wide mode)

Change the screen format.

EXIT

Return to the previous screen or exit from

the menu. When an Interactive Application

service is available, press to exit from the

service.

Remote Control Parts Description

MIC

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 Number buttons

/ (Info/Text reveal)

Display information.

 (Text)

Display text information.

 Google Play

Access the “Google Play” online service.

NETFLIX (Only on limited region/

country/TV model)

Access the “NETFLIX” online service.

Colour buttons

Execute corresponding function at that time.

 ACTION MENU

Display a list of contextual functions.

TV

• Switch to a TV channel or input from other

applications.

• Turn on the TV to display TV channel or

input.

GUIDE/

Display the digital programme guide.

BACK

Return to previous screen.

HOME

Display the TV Home Menu.

DISCOVER

Bring up the Content Bar to search for

content.

//// (Item select/Enter)

 +/– (Volume)

Adjust the volume.

(Jump)

Jump back and forth between two channels

or inputs. The TV alternates between the

current channel or input and the last

channel or input that was selected.

 (Muting)

Mute the sound. Press again to restore the

sound.

PROG +/–//

In TV mode: Select the channel.

In Text mode: Select the next () or

previous () page.

 AUDIO

Change the language for the programme

currently being viewed.

//////

Operate media contents on TV and

connected BRAVIA Sync-compatible device.

(Subtitle setting)

Turn subtitles on or off (when the feature is

available).

HELP

Display Help menu. Help Guide can be

accessed from here.

 REC

Record the current programme with the USB

HDD recording function.

TITLE LIST

Display the Title list.

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Connection Diagram

For more information on connections, refer to the Help Guide by pressing HELP on the remote control.

VCR/Video game

equipment/DVD

player/Camcorder

Home Audio

System with

ARC/HDMI

Device

HDMI

Device

<14 mm

Cable/Antenna

Headphone/

Home Audio

System/

Subwoofer

Digital still

camera/

Camcorder/USB

storage media

HDMI

Device

Home Audio

System with

Optical

Audio Input

Router IR Blaster

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 IR BLASTER*

 REMOTE RS-232C

This terminal is for service use only.

/ VIDEO IN

• For a composite connection, use an

Analogue Extension Cable (not supplied).

•

 HDMI IN 1/2/3/4

• If connecting a digital audio system that is

compatible with Audio Return Channel

(ARC) technology, use HDMI IN 3. If not, an

additional connection with DIGITAL AUDIO

OUT (OPTICAL) is necessary.

•

 AUDIO OUT /

• Supports 3-pole stereo mini jack only.

• To listen to the TV's sound through the

connected equipment, press HOME.

Select [Settings]  [Sound] 

[Headphone/Audio out] and then select

the desired item.

 USB 1/2, USB3 (HDD REC)*

• Connecting a large USB device may

interfere with other connected devices

beside it.

• When connecting a large USB device,

connect to the USB 1 port.

* Only on limited region/country/TV model.

Note

• Be sure to store the side cover in a safe place for

future use.

3.5 mm

1234

1: L

2: Video

3: Ground

4: R

< 21 mm

< 12 mm

Standard definition (SD) videos have picture signals with a

vertical resolution of 480 (NTSC) or 576 (PAL/SECAM) lines.

High definition (HD) videos have picture signals

with a vertical resolution of 720 or 1,080 lines.

(For 4K vertical resolution: 2,160 lines)

Picture Quality

• AV composite cable

• Antenna (aerial) cable

• Component cable

•HDMI cable

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Installing the TV to the Wall

This TV’s instruction manual only shows the steps on preparing the installation of the TV before

installing to the wall.

To Custom ers:

For product protection and safety reasons, Sony strongly recommends that installation of your

TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.

To Sony Dealers and Contractors:

Provide full attention to safety during the installation, periodic maintenance and examination of

this product.

Use the Wall-Mount Bracket SU-WL450 (not supplied) to install the TV to the wall.

When installing the Wall-Mount Bracket, also refer to the Operating Instructions and Installation Guide

supplied with the Wall-Mount Bracket.

Note

• Be sure to store the removed screws in a safe place, keeping them away from children.

• Be sure to hold the TV while preparing it for wall-mount installation.

• Please remove the corner guards after installing the TV to the wall.

Sufficient expertise is required for installing this product, especially to determine the strength of the wall for

withstanding the TV’s weight. Be sure to entrust the attachment of this product to the wall to Sony dealers or

licensed contractors and pay adequate attention to safety during the installation. Sony is not liable for any

damage or injury caused by mishandling or improper installation.

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Installing the TV to the Wall from Carton

Attach and (supplied with the TV) to the rear of the TV.

Note

• If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.

WM1

WM2

M4L12

WM1

M4L12

WM2

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Installing the TV to the Wall from Table-Top Stand

1 Insert the corner guards.

2 Remove the centre cover.

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3 Remove the screws.

4 Detach the stand base.

5 Close the centre block by releasing the hinge lock.

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6 Detach from .

7 Attach and (supplied with the TV) to the rear of the TV.

Note

• If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.

SS

SB

WM1

WM2

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1 Make sure that the wall has enough space for the TV and is capable of supporting a

weight of at least four times that of the TV.

Refer to the following table on installing the TV to the wall. See page 20-22 (Specifications)

for the TV’s weight.

Unit: mm

Note

• Figures in the table may differ slightly depending on the installation.

• When your TV is installed on the wall, the upper side of the TV slightly leans forward.

SU-WL450

Screen centre point

Standard

mounting

Slim

mounting

Model Name

KD-

Display dimensions

Screen

centre

dimension

Length for mounting

Standard

mounting

Slim

mounting

77A1 1,721 997 99 604 162 120

65A1 1,451 834 93 514 149 107

55A1 1,228 711 153 514 149 107

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2 Attach the Attachment parts for Wall-Mount Bracket. Check the Attachment parts by

referring to “1” of the Wall-Mount Bracket Installation Guide.

Note

• If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.

• Be sure to store the unused parts in a safe place for future use. Retain this manual for future reference.

Standard mounting

Slim mounting

3 Connect necessary cables to the TV.

Note

• You cannot access to any terminal after installing the TV to the wall.

4 Install the TV to the Base. Refer to “5” of Installation Guide and “Installing the TV to the

Wall” of Operating Instructions supplied with the Wall-Mount Bracket.

Refer to the instructions supplied with the Wall-Mount Bracket for your model to install the TV on the wall.

Screw (+PSW 6 x 20) 

Pulley 

Spacer (60 mm) 

Screw (+PSW 6 x 50) 

Belt 

Pulley 

Spacer (20 mm) 

Screw (+PSW 6 x 20) 

Belt 

Model Name

KD-

Hook location

77A1

65A1

55A1

a

b

c

d

19

GB

Troubleshooting

General troubleshooting for issues like: black

screen, no sound, frozen picture, TV does not

respond, or network is lost, do the following

steps.

1 Restart your TV by pressing the power button

on the remote control until a message

appears. The TV will restart. If the TV does not

recover, try unplugging the TV from the AC

power cord (mains lead) for three minutes

and then plug it in again.

2 Refer to the Help menu by pressing HELP on

the remote control.

3 Connect your TV to the Internet and perform

a software update.

4 Visit Sony support website (information

provided on the back cover).

When [A new TV system software update is

available…] message is displayed.

Sony strongly recommends you to update the

TV software by selecting [Update Now]. These

software updates improve your TV performance

or add new features.

The following screen with [Updating…] will

appear and the illumination LED flashes white

while software is updating.

Do not unplug the AC power cord (mains lead)

during the software update. If you do, the

software update may not finish completely, and

it may cause a software malfunction. Software

updates can take up to 15 minutes.

When you plug in TV, the TV may not be able

to turn on for a while even if you press the

power button on the remote control or the TV.

It takes time to initialize the system. Wait for

about one minute, then operate it again.

Troubles and Solutions

When the illumination LED is flashing in red.

 Count how many times it flashes (interval time is

three seconds).

Reboot the TV by disconnecting the AC power

cord (mains lead) for three minutes, then turn on

the TV.

If the problem persists, disconnect the AC power

cord (mains lead), and contact your dealer or Sony

service centre with the number of times the

illumination LED flashes.

There is no picture (screen is dark) and no

sound.

 Check the antenna (aerial)/cable connection.

 Connect the TV to the AC power (mains), and

press  on the TV or remote control.

Some programmes cannot be tuned.

 Check the antenna (aerial)/cable connection.

The remote control does not function.

 Replace the batteries.

The parental lock for broadcast password has

been forgotten.

 Enter 9999 for the PIN code and select [Change

PIN Code].

The TV surrounds become warm.

 When the TV is used for an extended period, the

TV surrounds become warm.

You may feel hot when touching there by the

hand.

The screen becomes darker while watching

TV.

 If the whole image or part of the image remains

still, the screen brightness will be gradually

reduced to prevent image retention. This is not a

malfunction of the TV.

You are concerned about image retention.

 If the same image is displayed repeatedly or for

long periods of time, image retention may occur.

You can manually perform a Panel refresh to

reduce image retention.

Note

• Perform Panel refresh only when image retention is

particularly noticeable. As a reference, perform it only

once a year. Avoid performing it more than once a

year because it may affect the usable life of the panel.

• Images that include clocks, logos and bright colours

(including white) easily cause image retention. Avoid

displaying these types of images for long periods of

time, otherwise image retention may occur.

Updating...

20

GB

A white line appears on the screen.

 Panel refresh automatically runs after the TV has

been used for long periods of time to reduce

image retention. Panel refresh starts after the TV

is turned off and takes about one hour to

complete. A white line may be displayed on the

screen during the Panel refresh. This is not a

malfunction of the TV.

The message [Panel refresh did not finish…] is

displayed.

Panel refresh automatically runs after the TV has

been used for long periods of time to reduce

image retention. If the TV is turned on, the AC

power cord (mains lead) is unplugged, or the

room temperature falls outside of the range

between 10 ºC and 40 ºC during the Panel

refresh, the process will not be completed and

this message will appear.

 If Panel refresh started automatically, it will restart

when you turn off the TV with the remote control.

 If Panel refresh initiated manually, you must

select it again.

Specifications

System

Panel system

OLED (Organic Light Emitting Diode) Panel

TV system

Depend on your country/area selection

Analogue: B/G, I, D/K, M

Digital: DVB-T/DVB-T2

Colour system

PAL, SECAM, NTSC3.58, NTSC4.43

Channel coverage

Depend on your country/area selection

Analogue: UHF/VHF/Cable

Digital: UHF/VHF

Sound output

10 W + 10 W + 10 W + 10 W + 10 W

Wireless technology

Protocol IEEE802.11ac/a/b/g/n

(IEEE802.11ac may not be available depending on

countries/regions.)

Bluetooth Version 4.1

Input/Output jacks

Antenna (aerial)/cable

75 ohm external terminal for VHF/UHF

/ VIDEO IN

Video/Audio input (mini jack)

HDMI IN 1, 2, 3, 4 (support 4K resolution, HDCP

2.2-compatible)

Video:

4096 × 2160p (50, 60 Hz)*

1

*

2

, 4096 × 2160p

(24 Hz)*

1

, 3840 × 2160p (50, 60 Hz)*

2

,

3840 × 2160p (24, 25, 30 Hz), 1080p (30, 50,

60 Hz), 1080/24p, 1080i (50, 60 Hz), 720p (30,

50, 60 Hz), 720/24p, 576p, 576i, 480p, 480i, PC

Formats *

3

*

1

When 4096 x 2160p is input and [Wide

mode] is set to [Normal], the resolution is

displayed as 3840 x 2160p. To display 4096 x

2160p, set [Wide mode] setting to [Full 1] or

[Full 2].

*

2

HDMI IN 2 / 3 only.

*

3

Refer to the Help Guide for details.

Audio: 5.1 channel linear PCM: 32, 44.1, 48, 88.2,

96, 176.4 and 192 kHz, 16, 20 and 24 bits, Dolby

Digital, Dolby Digital Plus and DTS

ARC (Audio Return Channel) (HDMI IN 3 only)

(Two channel linear PCM: 48 kHz, 16 bits, Dolby

Digital, Dolby Digital Plus, DTS)

DIGITAL AUDIO OUT (OPTICAL)

Digital optical jack (Two channel linear PCM: 48

kHz, 16 bits, Dolby Digital, DTS)

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