SureCall Flare Manuel utilisateur

Marque: SureCall

Modèle: Flare

Catégorie: Amplificateurs de signal cellulaire

Taper: Manuel utilisateur

Ce manuel convient également à

Flare

™

3.0 / Flare

™

3.0 CA

Cellular signal booster kit with combined

booster and indoor antenna

Cellular signal booster kit with combined

booster and indoor antenna

FLARE

™

User Guide

10.26.2018

Table of Contents

TABLE OF CONTENTS

How it works ..................................................................................................................................... 4

PACKAGE CONTENTS ..........................................................................................................5

BEFORE INSTALLATION ........................................................................................................ 6

Installation Overview ......................................................................................................................... 6

INSTALLATION .......................................................................................................................6

Step 1. Find the Area With the Strongest Signal .............................................................................. 6

Step 2. Install the Outside Antenna .................................................................................................. 8

Step 3. Place the Booster ................................................................................................................. 9

Step 4: Connect to Power ............................................................................................................... 10

Enjoy Boosted Signal ...................................................................................................................... 10

IF YOU WANT TO IMPROVE PERFORMANCE ...................................................................10

LED INDICATORS ................................................................................................................10

TROUBLESHOOTING ..........................................................................................................11

SPECIFICATIONS .................................................................................................................12

Kitting Information .......................................................................................................................... 13

CONSUMER GUIDELINES ...................................................................................................14

WARRANTY ..........................................................................................................................15

Three-Year Product Warranty .......................................................................................................... 15

Limitations of Warranty, Damages and Liability .............................................................................. 15

Introduction

Thank you for purchasing SureCall’s Flare cellular signal booster kit. SureCall’s Flare was specically designed to

eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in

homes and ofces.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283

Email: [email protected]

Or,visit: www.surecall.com/support

Watch

installation,

optimization and

troubleshoot-

ing techniques

on our SureCall

YouTube chan-

nel

@SureCall

Stay up to date

with all things

SureCall

How It Works

How it works

1. An outside antenna collects signal from the cell tower.

2. The outside antenna sends the signal to the booster through coax cable.

3. The booster amplies the cell signal and rebroadcasts the signal indoors to all mobile devices within range.

4. The booster amplies outgoing cell signal back to the tower.

Package Contents

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

1. Flare Cellular Booster 3. Indoor Cable (50 ft.)

PACKAGE CONTENTS

Unpack all package contents. For missing or damaged items, contact your reseller.

Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________

Purchase Date: __________________________________________________________

Keep the carton and packing material to store the product in case you need to return. Your Flare signal booster

package includes the following items:

1. SureCall Flare signal booster

2. Power supply

3. Cable for connecting the outside antenna to the booster

4. Outside omni antenna

2. Power Supply

minimum 25

sep

rat

Cable

Power

Supply

Booster

Outside Omni Antenna

How the SureCall Flare Booster Works

4. Outside Omni Antenna

BEFORE INSTALLATION

1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed

to optimize performance.

2. Your planned location for the booster (central to where signal is needed) should be near an existing electrical outlet.

3. Ensure adequate separation between the planned locations of the booster and outside antenna (at least 25 ft.).

4. Ensure sufcient cable length between the outside antenna location and booster location. The length of the

provided cable is 50 ft.

Installation Overview

Step 1. Find the outside area with the strongest signal.

Step 2. Install the outside antenna

Step 3. Place the Flare on a table or desktop, center of the area where signal is needed.

Step 4. Connect the booster to an AC power source.

INSTALLATION

Step 1. Find the Area With the Strongest Signal

Using your phone, identify the outside location with the strongest signal for placement of your outside antenna.

Generally, this is found above the rooine on the side facing your nearest cell tower and as high as possible – where the

antenna can ‘see’ your cell tower.

The coverage area that the booster provides is

directly related to the strength of incoming signal

received by the outdoor antenna. Mounting the

outside antenna where the signal is the strongest

will provide the best results. Please note, as seen

in the table below, if signal is extremely weak

where the outside antenna is installed, indoor

coverage will be limited.

Note that Bars are not always a reliable measure

of signal. The best way to conrm signal

coverage is the ability to place and hold a call.

Putting your phone in Field Test mode will,

however, indicate what level of decibels (dB) your

phone is currently receiving.

Before Installation

Decibels are measured in the negatives, and a score closer to zero indicates you have a better signal. A signal of -120

dB indicates you have no service, while a score of about -50 dB means you have excellent signal strength

Websites like Cell Reception and Antenna Search or applications like OpenSignal (Android | iPhone) and Network

Signal Info (Android) are easy ways to nd towers and get a general reading of your cell phone signal. The approach we

suggest is eld test mode.

How to Enter Field Test Mode for iPhones:

1. Check your iOS

2. For iOS 11 and later go to Settings / Cellular / Cellular Data Options / Enable LTE / Turn Off LTE

If not running iOS 11 Go into your Settings / WiFi / Turn Off WiFi

For iOS 9.3 and later go to Settings > Cellular > Cellular Data Options > Enable LTE > Turn Off LTE

For iOS 9.2 and earlier Settings > Cellular > Enable LTE > Turn Off LTE

3. Make a phone call to *3001#12345#* and press call

4. Select Serving Cell Measurements and refer to the top item named Measured RSSI

How to Enter Field Test Mode for Android

1. Settings > More Options or More Settings

2. Tap on About Phone > Mobile Networks > Signal Strength

3. Under Signal Strength you will see your dB reading. If you do not see it there you will see it under Network Type or

SIM Status.

Installation

Signal Strength

Excellent

-50 dB

-60 dB

-70 dB

-80 dB

-90 dB

-100 dB

GoodPoor

Best

Antenna Position

Best Antenna SeparationBest Antenna Separation

Estimated coverage:

Outdoor signal strength

(dB)

1-2 Bars

(-85 to -95)

3-4 Bars

(-75 to -84)

5 Bars

(-65 to -74)

Flare with Omni antenna

estimated coverage (sq. ft.)

1000 2,000 4,000

Step 2. Install the Outside Antenna

After identifying the area of strongest signal, choose the surface where you will mount the outside antenna.

Using the provided hardware, mount the outside antenna at the highest possible elevation, allowing a minimum

separation of 25 feet from the planned location of the booster.

The omni antenna is omni-directional, which receives and sends signals in a 360º radius. The

provided hardware allow for either a surface mount or pole-mount.

Mount antenna to a vertical surface:

1. Using vertical plate of bracket, mark position of desired placement. The omni antenna

should be mounted in an upright position (See “Omni Outside Antenna Install

Illustration” on page 9)

2. Unscrew nut from end of stucco screw and remove it along with lock washer and regular

washer.

3. Place vertical plate into desired location and tap the screws, head rst, along with

sleeve, into stucco 1/2 to 5/8 inches deep into place.

4. In this order, place washer, lock washer and nut on each screw and tighten until secure.

When tightening screw, sleeve will expand to secure plate.

5. Remove screws from antenna base and use to secure antenna onto horizontal plate.

6. Connect antenna to one end of the provided RG6 cable and tighten the connection.

Run the cable along route to planned location of your booster.

Note: Alternate screws may be required for differing surfaces such as wood or concrete.

Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.

Installation Installation

Pole-mount hardware

Omni antenna with

surface mount hardware

Cable

Planned

Booster

Location

Outside

Antenna

ini

mum

5 ft

. s

par

Omni Outside Antenna Install Illustration

Nuts &

Washers

L-Bracket

Cable

Anchors /

Sleeves

Screws

Step 3. Place the Booster

Place the booster in a central location where signal is needed and at least 25 ft. from the outdoor antenna location.

When placing the booster, note that further separation between the booster and outside antenna will increase booster

performance. Connect the open end of the RG6 cable from the outside antenna to the booster and tighten connection.

Please note that the performance and range of your booster depends on three factors:

1. Signal strength at the location of the outside antenna.

2. Interior building materials between the booster and

your mobile device.

3. Distance between the outside antenna and booster

(while at least 25 ft. separation is recommended, further

separation will increase performance).

Placing Booster and connecting cable

Note: This booster should not be used near open re or ame. Storage and transportation: Store and place in non-extreme room-temperature

and dry environment.

LED Indicators & Troubleshooting

Specications

IMPORTANT: FCC 27.5 (d)(4): Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and

portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP.

Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.

Connecting the Power Supply

Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the

booster, cause personal injury, and void your warranty.

Step 4: Connect to Power

Once the booster and outside antenna are connected and

in place, connect the power cord to the signal booster and

plug into a power outlet.

TROUBLESHOOTING

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283, Email: [email protected], or Visit: www.surecall.com/support

Problem Resolution

Signal booster has no

power

Connect the power supply to an alternate power source.

Be sure the power source is not controlled by a switch that can remove power from the outlet.

Check the POWER LED () on the signal booster. If it is OFF, contact tech support at:

1-888-365-6283 or [email protected], or go to www.surecall.com/support

After installing your signal

booster system, you have

no signal or reception

Verify that cable connections are tightly tted to the booster and antenna.

Try further separating the booster and antenna.

Verify that there is usable signal where the antenna is placed.

Remember: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is

the ability to place and hold a call.

Enjoy Boosted Signal

Place a call in the room where the booster is located to conrm

that your phone is receiving a boosted signal. Remember: Bars

are not always a reliable measure of signal. The best way to

conrm signal coverage is the ability to place and hold a call.

IF YOU WANT TO IMPROVE PERFORMANCE

• Identify a location outside that receives a stronger signal and move the outside antenna to that location (higher is usually

better).

• Increase the distance between the booster and outside antenna.

• Consider upgrading your outside antenna to directional outside antenna that can be aimed to your nearest cell tower.

• See more tips and tricks or contact us at www.SureCall.com/support

LED INDICATORS

LED

Position Condition Indication

Left or

Right

OFF -OR -

Solid Yellow

Normal active operation.

Left

Yellow Flashing

Normal operation. Automatic Gain Control (AGC) is self-adjusting.

Left Red Flashing

The booster is receiving too strong of a signal which could cause the booster to automatically shut down.

If this happens, relocate the outside antenna to a location where the signal is weaker. Move in

small increments away from cell tower until Red ashing stops.

Right

Yellow Flashing

Automatic Gain Control (AGC) is preventing oscillation.

Increased separation between outside antenna and booster is recommended to optimize performance.

Right Red/Yellow

Alternately

Flashing

Booster has shut down to prevent oscillation.

Increased separation between the outside antenna and booster is required to continue

operation.

Booster Diagram

Left

LED

Right

LED

Power LED

Kitting

Kitting Information

Component Product number Gain/Loss Note

LTE-A

707 MHz

LTE-V

731 MHz

Cellular

800 MHz

PCS

1900 MHz

AWS

1700 / 2100 MHz

Outdoor Antenna* SC-289W 3 dBi 3 dBi 3 dBi 4 dBi 4 dBi / 4 dBi

SC-231W 8 dBi 8 dBi 8 dBi 10 dBi 10 dBi / 10 dBi

Outdoor Cable* SC-RG6-50 3.32 dB 3.32 dB 3.95 dB 6.42 dB 6.22 dB / 6.68 dB 50 Feet or longer

Indoor Antenna SC-322W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi

SC-302W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi

*Note: The Flare 3.0 booster is suitable for use with all equivalent and lower gain antennas, as well as, equivalent or greater lengths of cable.

Warning: Any product modications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC

for details: 1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate

the equipment.

SPECIFICATIONS

Flare 3.0 (U.S.) ; Flare 3.0 CA (Canada)

Uplink Frequency Range (MHz): 698–716 / 776–787 / 824–849 / 1850–1915 / 1710–1755

Downlink Frequency Range (MHz): 728–746 / 746–757 / 869–894 / 1930–1995 / 2110–2155

Donor/Server Port Impedance: 75 ohm / 50 ohm

Maximum Gain: 72 dB

Noise Figure: 7 dB

VSWR: ≤2.0

Supported Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO 4G and all cellular standards

AC Input: Input: AC 110 – 240 V, 60 Hz ; Output: DC 5V / 3A

Maximum Output Power: 1 Watt EIRP

Cable: RG6 (50 ft.)

RF Connectors: Donor port: F Female, Server port: Integral

Power Consumption: <12W

Weight: 1. 8125 lb.

Dimensions: 5.125 × 7.25 × 5.625 inches

Certications: FCC ID: RSNFLARE-3 ; IC : 7784A-FLARE3

Note: The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.

WARRANTY

Three-Year Product Warranty

Activate your three-year manufacturer’s warranty at www.SureCall.com/activate

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications are subject to

change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into effect April

30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase

documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by

SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for

signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include

accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or

damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full

accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof

which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination

by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall

product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any

of its products without incurring any obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall

will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable

specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements

that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any

products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect

to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,

WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.

SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE,

INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR

DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled

directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment

upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or

unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without

affecting in any way the remaining provisions hereof.

SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability

and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall

shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this

owners.

SureCall, Inc

48346 Milmont Drive

Fremont, California 94538, USA

888.365.6283 | www.surecall.com

Consumer Guidelines

Warranty

CONSUMER GUIDELINES

This is a CONSUMER device

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the

use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05

You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches)

from (i.e. MUST NOT be installed within 20 cm of) any person.

You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.

WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device may be operated ONLY in a xed location, for in-building use.

Ce produit est un appareil de CONSOMMATION

AVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services cellulaires et obtenir son consentement.

La plupart des fournisseurs de services cellulaires autorisent l’utilisation d’amplicateurs de signal. Il se peut que certains fournisseurs n’autorisent pas

l’utilisation de ce dispositif sur leur réseau. Si vous n’êtes pas sûr, contactez-le.

Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-05

Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes DOIVENT être installées à au moins

20 cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute personne avoisinante.

Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires autorisé.

AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient inexactes pour les appels qui utilisent

cet appareil.

Cet appareil peut fonctionner seulement à un emplacement xe à l’intérieur d’un bâtiment;

Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html

AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

T-Mobile: https://support.t-mobile.com/docs/DOC-9827

Sprint: https://www.sprint.com/legal/fcc_boosters.html

U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,

and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAN ICES-3 (B)/NMB-3(B) (Canada) :

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that

may cause undesired operation

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating

would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power

reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements d’équipment. L’opération

est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle

intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.

La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour des appareils

avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il peut causer du brouillage aux

utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain, et ne doit pas se faire au moyen d’un atténuateur

raccordé à la sortie du dispositif.

1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html