Haier HA12TG21SS Manuel utilisateur

Frost-Free Refrigerator/Freezer

Frost-Libérent

Réfrigérateur/Congélateur

Frost-Libera

Refrigerador/Congelador

User Manual

Guide de l’Utilisateur

Manual del Usuario

Models HA10TG21SW

HA10TG21SB

HA10TG21SS

HA12TG21SW

HA12TG21SB

HA12TG21SS

ENGLISH

TABLE OF CONTENTS

PRODUCT REGISTRATION

Thank you for purchasing our Haier

product. This easy-to-use manual will guide you in

getting the best use out of your product.

Remember to record the model and serial numbers.

They are on the backside or inside of the product.

Model number

Serial number

Date of purchase

Staple your receipt to your manual. You will need it to obtain warranty service.

SAFETY INFORMATION

Important Safety Instructions ..................................................................................................................2-3

SET UP & USE

Electrical Requirements ................................................................................................................................4

Installation Guide .......................................................................................................................................4-5

Installing Your Refrigerator ............................................................................................................................5

Accessories ....................................................................................................................................................6

Parts & Features ............................................................................................................................................. 7

Reversing the Door Swing .........................................................................................................................8-9

Features and Use .................................................................................................................................. 10-11

Food Storage Information .......................................................................................................................... 12

CLEANING AND CARE

Care and Maintenance .......................................................................................................................... 13-14

TROUBLE SHOOTING & WARRANTY

Normal Operating Sounds.......................................................................................................................... 15

Troubleshooting .................................................................................................................................... 16-17

Customer Service ....................................................................................................................................... 18

Limited Warranty ........................................................................................................................................ 19

NOTE: If the refrigerator has been placed in a horizontal or tilted position for any period of time, wait 24

hours before plugging the unit in.

1) Use this appliance only for its intended purpose as described in this use and care guide.

2) This refrigerator must be properly installed in accordance with the installation instructions before it is

used. See Electrical Requirements in the Set Up & Use section.

3) This refrigerator should not be recessed or built into an enclosed cabinet. It is designed for

freestanding installation only.

4) Never unplug your refrigerator by pulling on the power cord. Always grasp the plug firmly and pull

straight out from the outlet.

5) Repair or replace immediately all electric service cords that have become frayed or otherwise

damaged. Do not use a cord that shows cracks or abrasion damage along its length, the plug or the

connector end.

6) If your old refrigerator is not being used, we recommend that you remove the doors. This will reduce

the possibility of danger to children.

7) Do not refreeze foods that have been thawed completely. The United States Department of

Agriculture in Home and Garden Bulletin No. 69 reads:

"…You may safely refreeze frozen foods that have thawed if they still contain ice crystals or if they are

still cold, below 40°F."

"…Thawed ground meats, poultry, or fish that have any off-odor or off-color should not be refrozen

and should not be eaten. Thawed ice cream should be discarded. If the odor or color of any food is

poor or questionable, discard it. The food may be dangerous to eat."

"…Even partial thawing and re-freezing can reduce the eating quality of foods, particularly fruits,

vegetables, and prepared foods. The eating quality of red meats is affected less than that of many

other foods. Use refrozen foods as soon as possible to save as much of their eating quality as you

can."

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE:

WHEN USING THIS APPLIANCE, ALWAYS EXERCISE BASIC SAFETY

PRECAUTIONS, INCLUDING THE FOLLOWING:

WARNING

AFTER YOUR REFRIGERATOR IS IN OPERATION, DO NOT TOUCH THE COLD

SURFACES IN THE FREEZER COMPARTMENT, PARTICULARLY WHEN HANDS ARE

DAMP OR WET. SKIN MAY ADHERE TO THESE EXTREMELY COLD SURFACES.

WARNING

PAGE 2 • SAFETY INFORMATION

ENGLISH

8) Do not use any electrical device or any sharp instrument in defrosting your refrigerator.

DANGER: Risk of Fire or Explosion. Flammable Refrigerant Used. Do Not Use Mechanical

Devices to Defrost Refrigerator or Freezer. Do Not Puncture Refrigerant Tubing.

9) Unplug your refrigerator before cleaning or before making any repairs.

NOTE: If for any reason this product requires service, the component parts shall be replaced with

like components and servicing shall be done by factory authorized service personnel, so as to

minimize the risk of possible ignition due to incorrect parts or improper service.

10) Do not operate your refrigerator in the presence of explosive fumes.

SAVE THESE INSTRUCTIONS

CAUTION -Risk of Fire or Explosion

Dispose of properly in accordance with Federal or Local

Regulations. Flammable refrigerant used.

RISK OF CHILD ENTRAPMENT. BEFORE YOU THROW AWAY YOUR OLD

REFRIGERATOR OR FREEZER, TAKE OFF THE DOORS. LEAVE THE SHELVES IN

PLACE SO THAT CHILDREN MAY NOT EASILY CLIMB INSIDE.

DANGER

PAGE 3 • SAFETY INFORMATION

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS CONT.

ELECTRICAL REQUIREMENTS

INSTALLATION GUIDE

PAGE 4 • SET UP & USE

ENGLISH

GROUNDING INSTRUCTIONS

• Make sure there is a suitable power outlet. 115 Volts, 15 Amps, 3 Prong (Grounded) power outlet with

proper grounding to power the refrigerator.

• Avoid the use of three prong adapters or cutting off the third grounding prong in order to

accommodate a two prong outlet. This is a dangerous practice since it provides no effective grounding

for the refrigerator and may result in shock hazard.

USE OF EXTENSION CORDS

• Avoid the use of an extension cord because of potential safety hazards under certain conditions.

If it is necessary to use an extension cord, use only a 3-wire extension cord that has a 3-blade

grounding plug and a 3-slot outlet that will accept the plug. The marked rating of the extension cord

must be equal to or greater than the electrical rating of the appliance. DO NOT USE EXTENSION

CORD LONGER THAN 12 FT.

INSTALLATION LIMITATIONS

• Select a suitable location for the refrigerator on a hard even surface away from direct sunlight or heat

source, e.g. radiators, baseboard heaters, cooking appliances, etc. Any floor unevenness should be

corrected with the leveling legs located on the front bottom corners of the refrigerator.

UNPACKING YOUR REFRIGERATOR

1. Remove all packaging material. This includes the corrugated base and all adhesive tape holding the

refrigerator accessories inside and outside.

2. Inspect and remove any remains of packing, tape or printed materials before powering on the

refrigerator.

3. If your refrigerator comes with smooth or stainless steel doors, please remove the clear film before

turning it on for the first time. When removing the film, do not pull the film straight down as this could

result in misaligned doors.

4. It is normal for the freezer door to be positioned slightly higher than the top of the cabinet when the

refrigerator is first installed. This positioning is done at the factory to ensure a proper gasket seal

once the door is weighted with food items.

USE OF EXTENSION CORDS- POTENTIAL SAFETY HAZARD

WARNING

ELECTRICAL REQUIREMENT - SHOCK HAZARD

WARNING

CAUTION

Risk of Fire or Explosion due to puncture of refrigerant tubing. Flammable

refrigerant used. Handle with care when moving refrigerator to avoid either

damaging the refrigerant tubing or increasing the risk of a leak.

LEVELING YOUR REFRIGERATOR

• Your refrigerator has two leveling legs that are located in the front bottom corners of your refrigerator.

After properly placing your refrigerator under its final position, you can level your refrigerator.

• Leveling legs can be adjusted by turning them counterclockwise to raise your refrigerator or by turning

them clockwise to lower your refrigerator. The refrigerator door will close easier when the leveling legs

are extended.

PROPER AIR CIRCULATION

• To ensure your refrigerator works at the maximum efficiency it was designed for, you should install it in

a location where there is proper air circulation, plumbing and electrical connections. Your refrigerator

is not designed to operate in temperatures below 55˚F (12˚C ) or above 95˚F (35˚C).

• Do not install your refrigerator in any location not properly insulated or heated, e.g. garage, etc.

Keep out of direct sunlight and away from heating sources such as radiators, heaters, and cooking

appliances.

• The following are recommended clearances around the refrigerator:

Sides……………1” (25 mm) Top....................1" (25 mm) Back..................2" (50mm)

ENGLISH

PAGE 5 • SET UP & USE

INSTALLATION GUIDE CONT.

LOWER RAISE

PAGE 6 • SET UP & USE

ENGLISH

ACCESSORIES

The following accessories are included:

• Glass Shelf for the Fresh Food Section

• Glass Shelf for Freezer Compartment

To order accessories, call 1-877-337-3639 or visit us at www.haieramerica.com/support

ENGLISH

PAGE 7 • SET UP & USE

PARTS & FEATURES

Leveling Legs

Clear Crisper

Clear Glass

Crisper Cover

Adjustable

Temperature

Control

Full-Width Freezer

Door Shelf

Full-Width

Door Shelf

Freezer

Temperature

Control

Freezer Shelf

LED Light

Full-Width

Glass Shelves

Crisper Humidity

Control

Full-Width

Door Shelf

Light Switch

Gallon Storage

Compartment

2 Liter Bottle

Storage

Compartment

Full-Width

Door Shelf

(only on HA12TG21S)

LEFT/RIGHT DOOR OPENING METHOD

This product allows you to reverse the door

opening from left to right and back. You can select

your preference of door opening by following the

procedure to make the change.

TOOLS REQUIRED

Phillips and Flat Head Screwdrivers, Ratchet

Wrench with 8 mm and 10 mm sockets.

DISMANTLING

(Fig. 1 and Fig. 2)

1. Affix refrigerator and freezer door by sticking

adhesive tape on both sides to hold doors in

place.

2. As shown in Fig. 1, remove the upper hinge

cover by using flat head screwdriver. Then

remove three screws using ratchet wrench

with 10 mm head. Take out hinge by pulling it

vertically and keep it in safe place.

3. Remove the adhesive tape on freezer door, lift it

and take off the door and carefully put it aside.

4. Remove two screws of central hinge using

ratchet wrench with 8 mm socket, and keep

them in a safe place (Fig. 2)

5. Remove the adhesive tape on refrigerator door,

lift it and take refrigerator door, and carefully

put it aside.

6. Remove the doorstoppers from the refrigerator

and freezer doors. (Fig. 3)

7. Insert left side doorstoppers (provided in your

packing) on the left side bottom hole of the

refrigerator door and on the left side bottom

hole of the freezer door. Fasten with screws

provided. (Fig. 4)

REVERSING THE DOOR SWING

PAGE 8 • SET UP & USE

ENGLISH

Fig. 1 Fig. 2

Fig. 3

Fig. 4

REINSTALLATION

1. Remove the lower pivot pin from the lower

hinge by turning counter clockwise. Move the

pin to the opposite hole and tighten. Make sure

that washer on the pin stays in place (Fig. 5)

2. Tilt refrigerator on a 45-degree angle to have

access to the bottom front.

3. Remove both left and right front feet from

bottom. (Fig. 6)

4. Loosen the screws holding the bottom hinge

and remove it using ratchet wrench with 10 mm

socket. Remove one Phillips Head screw on

other side.

5. Align the holes in the bottom hinge to the

corresponding holes on the opposite side of the

cabinet. Insert and tighten the screws. Reinstall

both front feet and reinstall Phillips Head screw

on opposite side.

6. To install refrigerator door: Line up the left

bottom hole of the refrigerator compartment

door over the bottom hinge pin. Move door

forward to make it straight and align with

central hinge. Install the central hinge again, and

turn the hinge axle until it completely enters the

door body. Secure it with the screws provided.

(see Fig. 7)

NOTE: Prior to this, remove plugs from door

frame and install on opposite side.

7. To install freezer door: Line up left bottom

hole of the door over the central hinge middle

pin. Move door forward to make it straight and

align with freezer compartment. Place over left

side the top hinge, align holes with hole on the

refrigerator top and tighten with the screws

provided. (see Fig. 8)

8. Reinstall hinge cover as shown in Fig. 8

PAGE 9 • SET UP & USE

ENGLISH

REVERSING THE DOOR SWING CONT.

Two People Required.

CAUTION

Fig. 5

Fig. 6

Fig. 7

Fig. 8

ADJUSTABLE TEMPERATURE DIAL

Your refrigerator will automatically maintain the

temperature level you select. The temperature

control dial has 7 settings. 1 is the warmest. 7 is

the coldest. At first, set the dial to 4 and allow 24

hours to pass before adjusting the temperature to

your needs.

To adjust the temperature range in the cold

setting, turn the temperature dial in a clockwise

direction. For normal operating conditions, keep

the dial halfway between cold and coldest. For

your convenience, the factory presets the control

at normal operating conditions.

NOTE: If the refrigerator has been placed in a

horizontal or tilted position for any period of time

wait 24 hours before plugging the unit in.

FREEZER SECTION

Your freezer compartment is equipped with

adjustable temperature control. For your

convenience, temperature is preset by the factory

to the colder setting. There is also an option to

adjust the settings, either to cold or to coldest.

REFRIGERATOR SECTION

INTERIOR LIGHT

Your refrigerator is equipped with an interior light

in the fresh food section for you to easily locate

your food.

FROST- FREE REFRIGERATOR-FREEZER

You should never need to defrost your freezer, as

it automatically defrosts any ice build-up that may

occur.

DANGER: Risk of Fire or Explosion.

Flammable Refrigerant Used. Do Not Use

Mechanical Devices to Defrost Refrigerator or

Freezer. Do Not Puncture Refrigerant Tubing.

REFRIGERATOR INTERIOR SHELVES

(Shelves may vary by model)

The shelves of your refrigerator were designed

with you in mind. Their varied adjustability allows

you to satisfy your personal storage needs.

To remove or adjust a full-width slide-out shelf:

(see Fig. 9)

1. Gently tilt the shelf up and slide forward until the

shelf has been completely removed.

2. To replace the shelf, select the desired setting

and gently slide the shelf back until it rests in the

locking position.

FEATURES AND USE

PAGE 10 • SET UP & USE

ENGLISH

Fig. 9

CRISPERS AND CRISPER COVER

To remove and install the crisper: (see Fig. # 10)

1. Grip the crisper firmly and slide out completely.

2. Replace the crisper by placing the crisper

properly in position and gently sliding it back

into place.

Your refrigerator is equipped with a slide control to

raise or lower the humidity levels or your crispers.

This feature will increase the storage life of your

fruits and vegetables. Simply adjust the controls to

the appropriate setting for items you are storing

in the crispers. Low settings allow moist air to exit

the crisper, for optimum storage of fruit and/or

vegetables that have skins. High settings retains

moist air in the crisper, for optimum storage of

leafy fresh vegetables.

REMOVING OR REPLACING THE

CRISPER COVER

1. Carefully grasp the crisper cover and slide out to

remove. (Fig. 11)

2. To replace, slide the rear of the crisper cover

into the right and left slots above the crisper

area and gently slide back into place.

PAGE 11 • SET UP & USE

ENGLISH

FEATURES AND USE CONT.

Fig. 10

Fig. 11

FOOD STORAGE INFORMATION

ENGLISH

FRESH FOOD:

• When storing fresh food that is not prepackaged,

be sure to wrap or store food in airtight and

moisture proof material unless otherwise noted.

This will ensure proper shelf life and prevent the

transfer of odors and tastes.

• Wipe containers before storing to avoid needless

spills.

• Eggs should be stored in an upright position in

their original carton to maximize shelf life.

• Fruit should be washed and dried, then stored

in sealed plastic bags before storing in the

refrigerator.

• Vegetables with skins should be stored in plastic

bags or containers.

• Leafy vegetables should be washed and drained

and then stored in plastic bags or containers.

• Hot food should be allowed to cool before storing

in the refrigeration. This will prevent unnecessary

energy use.

• Fresh seafood should be used the same day as

purchased.

• When storing meats in the fresh food section,

keep in the original packaging or rewrap as

necessary.

These are some suggestions for safe storage:

• Chicken 1-2 Days

• Ground Beef 1-2 Days

• Cold Cuts 3-5 Days

• Steaks/Roasts 3-5 Days

• Smoked/Cured Meats 7-10 Days

For detailed storage chart visit FDA website:

www.cfsan.fda.gov/~dms/fttstore.html

FROZEN FOOD

• Wipe containers before storing to avoid needless

spills.

• Hot food should be allowed to cool before storing

in the freezer. This will prevent unnecessary

energy use.

• When storing meats, keep in the original

packaging or rewrap as necessary.

• Proper freezer storage requires correct

packaging. All foods must be in packages that

do not allow the flow of air or moisture in or out.

Improper storage will result in odor and taste

transfer and will result in the drying out of the

improperly packaged food.

• Follow package or container instructions for

proper storage.

• Packaging Recommendations:

Plastic containers with air tight lids

Heavy duty aluminum foil

Plastic wrap made from saran film

Self-sealing plastic bags

• Do not refreeze defrosted/thawed foods.

• It is recommended that the freezing date be

marked on the packaging.

These are some suggestions for safe storage:

• TV Dinners 3 - 4 Months

• Fresh Shrimp, scallops, crawfish 3 - 6 Months

• Hamburger & stew meats 3 - 4 Months

• Ground Turkey, veal, pork 3 - 4 Months

• Chops 4 - 6 Months

• Steaks 6 - 12 Months

• Chicken or Turkey 6 - 8 Months

For detailed storage chart visit FDA website:

www.cfsan.fda.gov/~dms/fttstore.html

PAGE 12 • SET UP & USE

Risk of Fire or Explosion due to puncture of

refrigerant tubing. Flammable refrigerant used.

Do not use metal instruments during cleaning

process. Do not puncture refrigerant tubing.

DANGER

NOTE: Before using any cleaning products, be sure

to read the manufacturer’s instructions

and warnings. This will help avoid personal

injury or damage to property.

INTERIOR CLEANING:

Prepare a cleaning solution of 3-4 tablespoons of

baking soda mixed with warm water. Use a sponge

or soft cloth, dampened with the cleaning solution,

to wipe the inside of your refrigerator.

Avoid cleaning any cold glass (shelves, crisper

cover glass, etc.) with hot water. The glass can

break and cause personal injury. Handle all glass

parts with care at all times.

Do not attempt to wash any parts in a dishwasher.

Do not use harsh chemicals, ammonia, chlorine

bleach, concentrated detergent, solvents,

abrasives or metal scouring pads to clean your

refrigerator, inside or out. They can damage and/

or discolor the refrigerator finish.

EXTERIOR CLEANING:

Use a clean, soft, lightly dampened cloth with

kitchen appliance wax or a mild detergent to clean

the exterior of the refrigerator.

Use a clean, soft, lightly dampened cloth with

warm soapy water to clean the handles and trim.

Use a clean, soft towel to dry.

For stainless steel models, use a dry cloth and

stainless steel polish.

Door gaskets should be cleaned every three

months following the instructions for interior

cleaning. Clean gaskets will maintain a better seal

than dirty gaskets. Lightly apply petroleum jelly to

the hinge side of the gaskets to keep the gasket

pliable and assure a good seal.

Never use a dirty cloth to clean the exterior of

the refrigerator. Dirty cloths may leave residue

on the refrigerator that can damage the finish.

Also, avoid the use of harsh chemicals, ammonia,

chlorine bleach, concentrated detergent, solvents,

abrasives or metal scouring pads to clean the

outside of the refrigerator.

LED LIGHTING SERVICE

CARE AND MAINTENANCE

PAGE 13 • CLEANING AND CARE

ENGLISH

DO NOT change the LED light by yourself,

please contact the after-sale service for your

replacement. Failure to heed this warning could

result in injury or death from electric shock.

WARNING

Before cleaning your refrigerator, ALWAYS

unplug it from the power source. Failure to heed

this warning could result in injury or death from

electric shock.

WARNING

ENGLISH

PAGE 14 • CLEANING AND CARE

CARE AND MAINTENANCE

MAINTENANCE

Risk of Fire or Explosion. Flammable refrigerant

used. Do not puncture refrigerant tubing. To

be repaired only by trained authorized service

personnel. Consult Repair Manual before

attempting to service this product. All Safety

Precautions Must be followed. Component

parts shall be replaced with like components

to minimize the risk of possible ignition due to

incorrect parts or improper service.

DANGER

POWER INTERRUPTIONS

In the event of a power interruption, unplug your

refrigerator from the power source. Avoid opening

the doors until after power has been restored.

Your refrigerator will maintain a cold temperature

for longer if door opening is avoided or kept to a

minimum.

Once power has been restored, plug your

refrigerator back into the power source and

inspect food in the refrigerator for spoilage

or thawing. Cleaning your refrigerator after a

prolonged power outage is strongly recommended

to avoid odors and potential health hazards due to

thawing.

VACATION

For long vacations or absences, unplug your

refrigerator and remove all food from it. Turn

the temperature control knob in the refrigerator

section to the OFF position and clean the

refrigerator, including the gaskets, according to

the Proper Care and Maintenance section. Leave

the doors propped open to allow air to circulate

inside the refrigerator.

MOVING

Before moving your refrigerator, empty the

food from it and use adhesive tape to secure all

loose items such as shelves, door bins and racks,

crispers and pans, etc. and unplug it. Always move

the refrigerator in an upright position in order to

avoid damaging the sealed refrigerant system.

NORMAL OPERATING SOUNDS

PAGE 15 • TROUBLE SHOOTING & WARRANTY

ENGLISH

There is a fan inside your refrigerator which helps

to maintain the temperature you have selected.

Whirring is common when the refrigerator is first

plugged in, when the doors have been opened

often or for an extended period of time and when a

large amount of food has been added.

This is a common noise that comes from

the compressor and is a part of making your

refrigerator run efficiently.

It is possible that you may hear a whooshing

noise when closing the doors. This is no cause

for concern. It is simply the pressure in the

refrigerator equalizing.

• There are a lot of things going on in your

refrigerator at any given time. Additional noises

you may hear, and possible causes include:

• Gurgling is most likely due to the circulation of

refrigerant through the cooling coils.

• Sizzling or popping sounds can be frost melting

and falling onto the defrost heater during the

defrost cycle.

• Clicking or chirping may be heard as the

compressor attempts to re-start.

• Cracking or popping noises may be from the

expansion and contraction of cooling coils during

and after the defrost cycle.

• Also, when your refrigerator is first plugged

in, the foam insulation in the walls will cool and

contract, which can result in cracking or popping

noises.

• The defrost timer and thermostat control will

click as each cycles on and off.

If the refrigerator has been placed in a horizontal

position for any period of time, wait 24 hours after

returning it to the upright position before plugging

it in.

IMPORTANT

During the automatic defrost cycle, you may

notice a red glow in the vents on the back wall of

your freezer compartment. This is normal during

the defrost cycle.

Whirring

Humming

Whooshing

ENGLISH

PAGE 16 • TROUBLE SHOOTING & WARRANTY

PROBLEM POSSIBLE CAUSE(S) SOLUTION

Refrigerator does

not run

Refrigerator is unplugged Plug power cord into power source

Breaker is tripped or turned off / Fuse is

blown

Reset / Turn on breaker or replace fuse

Refrigerator is in defrost mode Wait about 40 minutes for defrost cycle to end

and cooling system to restart

Refrigerator or

freezer is too warm

Temperature control is not set low

enough

Turn temperature knob clockwise to adjust to a

lower temperature; allow 24 hours to adjust

Doors opened frequently or left open Keep door closed / Check that a package isn’t

preventing door from closing

Warm food added recently Allow time for food and refrigerator to cool

Items against back of compartments

are blocking proper airflow

Store items only inside the trim of the glass

shelves; don’t place items against sides of the

compartments or directly in front of any vents

Refrigerator or

freezer is too cold

Temperature control is set too low Turn knob counter-clockwise to change to a

warmer setting; allow 24 hours to adjust

Refrigerator

compressor runs

frequently or for

long periods of time

Normal when first plugged in Allow 24 hours for the refrigerator to cool down

Warm or large amounts of food added This is normal

Door is left open Ensure that door is not being held open by an

item

Hot weather or frequent openings This is normal

Temperature control set to coldest

setting

Adjust knob to a warmer setting

Moisture on

exterior/interior of

refrigerator

High humidity This is normal; Dry surface and adjust

temperature knob to slightly colder setting

Doors opened frequently or left open Keep door closed / Check that a package isn’t

preventing door from closing

Open container of water in refrigerator Cover or seal container

Refrigerator has an

odor

Food is not sealed or packaged properly Re-seal packaging / Place an opened box of

baking soda in the refrigerator, replace every

three months

Interior needs to be cleaned Follow cleaning instructions in Proper Care and

Maintenance section

Light does not

come on

Refrigerator is unplugged Plug refrigerator in to power source

LED light is burned out Follow instructions in LED Light

Replacement section

Not all models come with a freezer

light

TROUBLESHOOTING

TROUBLESHOOTING CONT.

PAGE 17 • TROUBLE SHOOTING & WARRANTY

ENGLISH

PROBLEM POSSIBLE CAUSE(S) SOLUTION

Frost or ice crystals

on frozen food

Freezer door left open or opened

frequently

Turn knob counter-clockwise to change to a

warmer setting; allow 24 hours to adjust

Items blocking freezer air vents and

preventing proper air flow

Move items away from rear wall

Food freezing in

refrigerator

Food placed too close to the air vent Move items away from back and top of the

refrigerator

Temperature control knob set too low Adjust the knob counter-clockwise to a warmer

setting

Freezer door pops

open when closing

the refrigerator

door

Normal if freezer door closes

afterwards on its own

This indicates a good seal if freezer door closes

on its own

If freezer doesn’t close on its own after

popping open, adjust leveling legs

See leveling leg feature instructions in Installing

Your Refrigerator section

Door does not

close properly

Refrigerator isn’t level See leveling leg feature instructions in Installing

Your Refrigerator section

Something is obstructing door closure Check for and remove obstructions

Vibration or rattling Refrigerator is not resting firmly on

floor

See leveling leg feature instructions in Installing

Your Refrigerator section

ENGLISH

PAGE 18 • TROUBLE SHOOTING & WARRANTY

CUSTOMER SERVICE

IMPORTANT

DO NOT RETURN THIS PRODUCT TO THE STORE

If you have a problem with this product, please contact the Haier

Customer Satisfaction Center at 1-877-337-3639.

DATED PROOF OF PURCHASE, MODEL # AND SERIAL #

REQUIRED FOR WARRANTY SERVICE

CUSTOMER

SERVICE

SERVICE DU

CENTRE DE

REPARATION

A LA CLIENTELE

SERVICIO

AL CLIENTE

1-877-337-3639

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