Z-Box Hub
Reclaim your smart home.
1. Plug it in
Use the supplied USB cable and power
adapter to connect your hub to a standard
120 V receptacle.
Wait for the hub to power up. The LED
indicator will turn solid white, it will then
start pulsing blue. Once the LED turns solid
red, the hub is ready to be configured.
NOTE: If you’re using your own USB, please
make sure it isn’t longer than 10 feet for
best results.
2. Set it up
WHAT YOU’LL NEED:
1. Physical access to your Z-Box hub to
access the serial number
2. Working Internet router with a local Wi-Fi
network set-up
3. Computer connected to your local W-Fi
network or a smartphone
4. Password to your Wi-Fi network
5. Optional: Z-Box Ethernet Adapter (not
included) to set up a LAN connection in
place of Wi-Fi. Scan the QR code below
for more details.
FROM YOUR COMPUTER:
1. Connect your computer to the local Wi-Fi
network created by your Z-Box Hub (the
name will start with ZB-XXXX).
Note: You can find the Wi-Fi SSID and
password on the label on the bottom of
your hub.
2. Open your Internet browser and type in
10.42.0.1 in the URL address bar. Review
and accept the Terms of Service. Then
click Start to begin the configuration
process.
3. Select Wi-Fi as your network option and
click Next.
Select your Wi-Fi network from the list,
click Next, and type in your network
password. Click Next.
Note: WEP-encrypted or 5 GHz networks
will not be displayed as they are not
supported by the hub.
GET STARTED Wait for the hub to connect to your
network, it may take a few minutes
(don’t leave the screen). Once your hub
connects, the LED indicator will turn
solid green and you will be redirected to
Choose Your Location screen.
4. Type in the hub’s location information
for the most accurate local parameters
like weather information, and click Next.
5. Review and adjust the hub’s settings
(time zone, temperature unit, etc.), and
click Next to set your local and remote
access credentials.
6. Type in your new login, password, and
email information for local access, then
click Next.
Note: These credentials can be used for
local access only. We recommend you
also set up remote access to monitor and
control your devices outside your home
network for the best experience (see the
next step).
7. Click Connect to create your Hub ID
account for remote access. If you’d like
to restrict access to your local network
only, simply click Skip. You’ll have the
opportunity to enable remote access
anytime in the future.
Note: If you skip the remote access
setup, the hub will require a reboot to
save the configuration. Select OK.
8. To enable remote access, click on
Register your ID account and provide
the credentials you want to use for
remote access. Accept all Terms of
Service and agreements and click on
Sign Up.
Important: Before you can log in, you
need to verify your email address by
clicking the link in the Welcome to ID
verification message sent to the email
address you used to sign up.
9. Once your account is verified, enter your
newly created credentials. You will be
prompted to add your hub to the remote
account. The serial number and MAC
address for your hub should be auto-
populated, if not please refer to the S/N
and MAC WiFi information on the bottom
label on the hub.
10. Aer the hub is successfully added to
your account, click OK. Then click Open
next to the selected hub and enter your
remote access login and password.
Newly added hubs require a reboot to
save the configuration. Click OK to start
the reboot and wait for the hub to return
back online.
Note: The LED indicator on your hub
will turn solid white and then it will
start pulsing blue. Once the LED turns
solid green, the hub is back online.
11. You are now ready to add devices and
automate your smart home.
For future access navigate to http://zb-
XXXX.local/ (where the “zb-XXXX”
stands for your hub’s serial number
printed on the label on the bottom of
the hub) to access your system locally
or https://remote-zbox.myhubid.com/
for remote access outside of your home
network.
FROM YOUR PHONE:
Download the Z-Box Hub app from the App
Store or Google Play and install it. Then
follow the prompts on the screen.
The app is just a monitoring companion for
the system so we recommend completing
the set-up and configuration using your
computer instead.
WELCOME
Thank you for purchasing the Z-Box hub!
We created this smart home solution in
response to growing privacy concerns,
frustration around cloud latency, and
compatibility issues.
Our team joined forces with Fibaro to
deliver a mature Z-Wave™ ecosystem
equipped with the latest tech to enhance
your automation experience.
Support for this project is backed by Zooz
so if you have any feedback, questions, or
requests, let us know. We’re at our best
when catering to the direct needs of our
community.
Your friends at Zooz
Inside the Z-Box
It’s all yours, forever. Keep your devices
and scenes private with local access to your
smart home. No contracts, no fees.
Z-Wave™ centric. Experience home
automation like never before with the most
interoperable technology out there.
Choose from thousands of innovative Z-
Wave devices that just work.
Security first. Implement the latest S2
Authenticated protocol and SmartStart for
a safe and reliable mesh network. Live
progress window to track Z-Wave™ activity.
Real automation. Use the intuitive scene
creator to make simple rules or execute
complex multi-conditional scripts with a
visual block building tool.
Advanced access. Change settings for any
Z-Wave device straight from the interface.
Perform OTA firmware updates on your Z-
Wave products and create associations
easily.
TROUBLESHOOTING
LED Indicator
Here is what it means:
Solid white: warm up
Pulsing blue: configuration
Solid green: connected to the network
Pulsing red: disconnected from the
network / start-up in Recovery Mode
Solid red: Wi-Fi in access point mode,
ready to configure
Help buttons
There are 2 buttons located in the back of
the hub (next to the USB port) to help you
troubleshoot the device:
R reboot button: hold it down for 5
seconds to reboot your hub
D recovery button: hold it down before
you plug the hub in and keep holding it
while you power up the hub to enter
Recovery Mode.
Hold the D button down for 10 seconds
until the LED starts to blink, then click it
again to switch between dynamic (blinking
yellow) and static IP (blinking green).
Hold it down for 20 seconds until the LED
starts blinking red, then click the D button
to reset the network settings.
www.zboxhub.com
ask@zboxhub.com
Scan the QR code with your
phone’s camera and click on the
link to access detailed set-up
instructions including tips and
screenshots.
Register your device.
Get a 5-year extended warranty and more perks!
Go to zboxhub.com/register
105495010101
Scan this code to get download
links and set-up instructions for
the Z-Box Hub app.
SmartStart
This Z-Wave™ controller supports
SmartStart inclusion. SmartStart enabled
products can be added into a Z-Wave™
network by scanning the Z-Wave™ QR Code
present on the product with a controller
providing SmartStart inclusion. No further
action is required and the SmartStart
product will be added automatically within
10 minutes of being switched on in the
network vicinity.
This product should be installed indoors
only upon completion of any building
renovations. Do NOT install outdoors.
Do NOT mount more than 6 feet from the
ground.
Prior to installation, the device should be
stored in a dry, dust-and-mold-proof place.
Do not install the device in a place with
direct sun exposure, high temperature, or
humidity.
Do NOT cover or place any objects on the
device.
Do NOT mount the device on metal surfaces
or inside of metal cabinets to ensure
optimal radio performance.
Do NOT connect USB cables longer than 10
feet.
Keep away from chemicals, water, and dust.
Ensure the device is never close to any heat
source or open flame to prevent fire.
No part of the device may be replaced or
repaired by the user.
FCC & IC STATEMENT
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY
RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE
USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
STORE INDOORS WHEN NOT IN USE. SUITABLE FOR
DRY LOCATIONS ONLY. DO NOT IMMERSE IN WATER.
NOT FOR USE WHERE DIRECTLY EXPOSED TO WATER.
This device complies with Part 15 of the FCC Rules
and Industry Canada license exempt RSS standards.
Operation is subject to the following conditions:
1. This device may not cause harmful interference,
2. This device must accept any interference received,
including interference that may cause undesired
operation.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC and Canadian ICES-003 rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used
according to instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will
not occur in any given installation.
If this equipment causes harmful interference to radio
or television reception, the user may try to correct the
interference by taking one or more of the following
measures:
- Reorient or relocate receiving antenna
- Increase the separation between equipment and
receiver
- Connect equipment into a separate outlet or circuit
from receiver
- Consult the dealer or an experienced radio/TV
technician for additional assistance
DÉCLARATION FCC ET IC
Cet appareil est conforme au paragraphe 15 des
normes FCC et au CNR pour les appareils exempts de
licence d’Industrie Canada. Son utilisation est sujette
aux deux conditions suivantes (1) cet appareil ne doit
pas occasionner de brouillage préjudiciable et (2) cet
appareil doit accepter toutes les interférences reçues,
notamment les interférences qui peuvent provoquer
un fonctionnement non désiré.
Le fabricant n’est pas responsable des interférences
sur les fréquences radioélectriques ou télévisuelles
pouvant être causées par des modifications non
autorisées de ce matériel. De telles modifications
peuvent annuler le droit de l’utilisateur à utiliser cet
appareil.
REMARQUE: Cet appareil a été testé et certifié
conforme aux limites relatives aux appareils
numériques de catégorie B définies dans le
paragraphe 15 des normes FCC et au CNR pour les
appareils exempts de licence d’Industrie Canada. Ces
limites ont été définies afin de fournir une protection
raisonnable contre le brouillage préjudiciable en
milieu résidentiel. Cet appareil produit, utilise et peut
émettre des ondes de fréquence radio et, s’il n’est pas
installé et utilisé conformément aux instructions, il
peut provoquer un brouillage préjudiciable aux
communications radio. Il n’existe toutefois aucune
garantie que des interférences ne se produiront pas
au sein d’une installation donnée. Si cet appareil
occasionne un brouillage préjudiciable à la réception
radiophonique ou télévisuelle, il suffit d’allumer et
d’éteindre l’appareil pour déterminer sa
responsabilité. Nous encourageons l’utilisateur à
essayer de corriger ces interférences en appliquant
une ou plusieurs des mesures suivantes:
- Réorienter ou déplacer l’antenne de réception.
- Augmenter la distance entre l’appareil et le
récepteur.
- Brancher l’appareil à une prise secteur différente de
celle du récepteur.
- Consulter le revendeur ou un technicien spécialisé
en postes radio ou téléviseurs.
All brand names displayed are trademarks of
their respective holders.
© Zooz 2022
© Z-Box Hub 2022
You’re able to add Z-Wave™ devices and
create very basic routines using the mobile
app but you get full access to the
automation engine and device
management from the online interface in
your browser.
We keep updating the soware to add new
features and improve navigation so we
store all of our user guides online. This way
we can keep them up to date and make it
easier for you to get the answers you need.
Please scan any of the below QR codes with
your phone’s camera and click the link to
access the articles and tutorials of your
choice.
Not finding what you’re looking for? Get in
touch: ask@zboxhub.com
Add devices
Organize devices
Troubleshoot devices
Create automations
Connect smart speaker
Advanced settings
AUTOMATE
SUPPORT
Our US based support team is here to
answer your questions and help you find
the right resources 7 days a week.
Knowledge Base
Go to www.support.getzooz.com or scan
the QR code below to search for a solution
in our extensive platform documentation.
FAQ
Browse our frequently asked questions
section and get quick answers to the most
common inquiries.
Community
Join the Friends of Z-Box forum to discuss,
exchange ideas, and share solutions with
other platform users.
Email
We reply to emails 7 days a week, including
Holidays. You’ll get quick personalized
replies from a friendly Z-Wave™ expert.
Phone
Scan the QR code below to schedule an
appointment with one of our agents.
Available Monday - Friday.
ask@zboxhub.com
SAFETY WARNING
MODEL NUMBER: ZZB97
Z-WAVE™ CHIP: 700 Series
Z-WAVE™ FREQUENCY: 908.42 MHZ
Wi-Fi: 802.11 b/g/n
POWER SUPPLY: 5 V DC, 1 A (included)
POWER CONNECTION: USB Micro B
OPERATING TEMPERATURE: 32⁰ - 104⁰ F
OPERATING HUMIDITY: up to 75%
DIMENSIONS: 7” x 4.3” x 1.2”
INSTALLATION AND USE: indoor only
SPECIFICATIONS
WARRANTY
This product is covered under a 1-year limited
warranty with extended 5-year warranty once
it’s registered. To read the full warranty policy
or file a warranty claim, please go to
ww.zboxhub.com/warranty
IN NO EVENT SHALL ZOOZ OR ITS
SUBSIDIARIES AND AFFILIATES BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, PUNITIVE,
SPECIAL, OR CONSEQUENTIAL DAMAGES, OR
DAMAGES FOR LOSS OF PROFITS, REVENUE,
OR USE INCURRED BY CUSTOMER OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN
CONTRACT, OR OTHERWISE EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DA-MAGES.
ZOOZ'S LIABILITY AND CUSTOMER'S
EXCLUSIVE REMEDY FOR ANY CAUSE OF
ACTION ARISING IN CON-NECTION WITH THIS
AGREEMENT OR THE SALE OR USE OF THE
PRODUCTS, WHETHER BASED ON
NEGLIGENCE, STRICT LIABILITY, BREACH OF
WARRANTY, BREACH OF AGREEMENT, OR
EQUITABLE PRINCIPLES, IS EXPRESSLY
LIMITED TO, AT ZOOZ'S OPTION,
REPLACEMENT OF, OR REPAYMENT OF THE
PURCHASE PRICE FOR THAT POR-TION OF
PRODUCTS WITH RESPECT TO WHICH DA-
MAGES ARE CLAIMED. ALL CLAIMS OF ANY
KIND ARISING IN CONNECTION WITH THIS
AGREEMENT OR THE SALE OR USE OF
PRODUCTS SHALL BE DEEMED WAIVED
UNLESS MADE IN WRITING WITHIN THIRTY
(30) DAYS FROM ZOOZ'S DELIVERY, OR THE
DATE FIXED FOR DELIVERY IN THE EVENT OF
NONDELIVERY.
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