REOLINK Duo 2 LTE Manuel utilisateur

Operational Instruction

Apply to: Reolink Duo 2 LTE

@ReolinkTech https://reolink.com

October 2022

QSG1_A

58.03.005.0069

Technical Support

If you need any technical help, please visit our ocial support site and contact our

support team before returning the products, https://support.reolink.com.

Technische Unterstützung

Wenn Sie Hilfe brauchen, kontaktieren Sie bitte Reolink Support Team zuerst, bevor Sie

Ihre Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online

Support Center beantwortet und gelöst werden: https://support.reolink.com.

Support technique

Si vous avez besoin d’aide, veuillez contacter Reolink avant de retourner votre produit.

La plupart des questions peuvent être répondues via notre centre de support en ligne à

l’adresse https://support.reolink.com.

Supporto Tecnico

Se avete bisogno di aiuto, le chiediamo gentilmente di contattare Reolink prima di

restituire il prodotto.La maggior parte delle domande può essere risolta tramite il nostro

centro di assistenza online all’indirizzo https://support.reolink.com.

Soporte técnico

Si necesita ayuda, comuníquese con Reolink antes de devolver su producto. La mayoría

de las preguntas se pueden responder a través de nuestro centro de soporte en línea en

https://support.reolink.com.

REOLINK INNOVATION LIMITED

FLAT/RM 705 7/F FA YUEN COMMERCIAL BUILDING 75-77 FA YUEN STREET MONG KOK KL

HONG KONG

Product Ident GmbH

EU REP

UK REP APEX CE SPECIALISTS LIMITED

Hoferstasse 9B, 71636 Ludwigsburg, Germany

Email: prodsg@libelleconsulting.com

Addr.: 89 Princess Street, Manchester, M14HT, UK

Email: [email protected]

EN/DE/FR/IT/ES

English English1 2

What's in the Box 2

Camera Introduction 3

Set up the Camera 5

Charge the Camera 10

Install the Camera 12

Safety Instructions of Battery Usage 18

Troubleshooting 19

Speciﬁcations 20

NotiﬁcationofCompliance 20

What's in the Box

Pack of Screws

Camera StrapAntennas Mounting Plate

Surveillance

Sticker

Quick Start GuideUSB Cable Screwdriver

Mounting Hole

Template

EN

Content

English English3 4

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Camera Introduction

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Mic

Daylight Sensor

Antennas

Speaker

Power Port

Nano SIM Card Slot

Micro SD Card Slot

Reset Button

Power Switch

* Press the reset button with a

pin to restore factory settings.

*Removethecovertoﬁndtheresethole,

SIM card slot and SD card slot.

Lens

PIR Sensor

Infrared Lights

Spotlights

Mounting Bracket

Dierent states of the status LED:

Red Light: WiFi connection failed Blinking: Standby status

Blue Light: WiFi connection succeeded On: Working status

English English5 6

Set up the Camera

Activate SIM Card for the Camera

Insert the SIM Card

• Choose a Nano SIM card that supports WCDMA and FDD LTE.

•SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePINﬁrst.

Remove the cover with

the screwdriver and then

open the rubber cover.

Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray.

PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

English English7 8

Set up the Camera on the PhoneRegister the SIM Card

Step 1 Scan to download the Reolink App from the App Store or Google Play store.

WiththeSIMcardinserted,

you can turn on the camera.

Wait a few seconds and a

red light will be on and solid

for a couple of seconds.

Then,itwillgoout.

AblueLEDwillashforafewseconds

and then go solid before going out.

You will hear a voice prompt “Network

connectionsucceeded”,whichmeansthe

camera has been successfully connected

to the network.

English English9 10

Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoaddthecamera.

ScantheQRcodeonthedeviceandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Step 1 Download and install the Reolink Client: Go to https://reolink.com > Support >

App&Client.

Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthecamerato

additandfollowtheonscreeninstructionstoﬁnishinitialsetup.

Set up the Camera on PC (Optional)

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NOTE: You may also run into the following situations:

1

Voice Prompt

“SIM card cannot be

recognized”

“The SIM card is locked

with a PIN Please disable it”

“Not registered on

network. Please activate

your SIM cardand check

the signal strength”

“Network connection

failed”

“Data call failed. Please

conﬁrmyourcellulardata

plan is available or import

the APN settings”

Camera Status

Camera cannot recognize

this SIM card.

Your SIM card has a PIN.

Camera fails to register to

the operator network.

Camera fails to connect

to the server.

The SIM card has run out

of data or APN settings

are not correct.

Solutions

1. Check if the SIM card is facing

the reverse direction.

2. Check if the SIM card is not fully

inserted and insert it again.

Put the SIM card into your mobile

phone and disable the PIN.

1. Check whether your card is

activatedornot.Ifnot,

please call your operator

to activate the SIM card.

2. The signal is weak at the current

position. Please move the camera

to a location with better signal.

3. Check if you are using the

correct version of the camera.

The camera will be in Standby

mode and reconnect later.

1. Please check whether the

data plan for the SIM card

is still available.

2. Import the correct APN

settings to the camera.

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5

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Orange LED: charging Green LED: Fully charged

Charging Indicator:

Charge the Camera

Charge the battery with a power adapter.

(not included)

Charge the battery with the Reolink Solar

Panel (not included if you only purchase

the camera).

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It’s recommended to fully charge the battery before mounting the camera outdoors.

English English13 14

Drillholesinaccordancewiththemountingtemplate.Securethemountingplatetothewall

withtheuppertwoscrewsandhangthecameraonit.Thenlockthecamerainposition

withthelowerscrew.

Mount the Camera to the Wall

NOTE: Use the drywall anchors inclued in the package if needed.

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Install the Camera

• Install the camera 2-3 meters

(7-10 ft) above the ground. This

height maximizes the detection

range of the PIR motion sensor.

• For better motion detection

performance,pleaseinstallthe

camera angularly.

NOTE: If a moving object

approaches the PIR sensor

vertically,thecameramayfail

to detect motion.

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Mounting Height:

2-3 Meters

PIR Detection Distance:

2-10 Meters

English English15 16

Mount the Camera to Ceiling

Drillholesinaccordancewiththemountingtemplate.Securethemountingplatetothewall

withtheuppertwoscrewsandhangthecameraonit.Thenlockthecamerainposition

withthelowerscrew.

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NOTE: The camera can’t be adjusted horizontally when ceiling mounted. Please adjust the

cameraanglebeforeﬁxingit.

Togetthebestﬁeld

ofview,loosenthe

adjustment screw on

security mount and

turn the camera.

Stientheadjustment

screw to lock the

camera.

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English English17 18

Thread the loop strap through the slots and fasten the strap. It is the most recommended

installation method if you plan to mount the camera to a tree.

Install the Camera with Loop Strap

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Togetthebestﬁeld

ofview,loosenthe

adjustment screw on

security mount and

turn the camera.

Stientheadjustment

screw to lock the

camera.

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English English19 20

Troubleshooting

Ifyourcameraisnotturningon,please

apply the following solutions:

• Make sure you’ve turned the power

button on.

• Charge the battery with a DC 5V/2A

poweradapter.Whenthegreenlightison,

the battery is fully charged.

Ifthesewon’twork,pleasecontactReolink

Support https://support.reolink.com

If the PIR sensor fails to trigger any kind of

alarmwithinthecoveredarea,trythe

following solutions:

Ifyoufailtoreceiveanypushnotiﬁcations

whenmotionisdetected,trythefollowing

solutions:

•Makesurethepushnotiﬁcationhasbeen

enabled.

Camera is not Powering on

PIR Sensor Fails to Trigger

Alarm

Unable to Receive Push

Notications

• Make sure that the PIR sensor or the

camera is installed in the right direction.

• Make sure the PIR sensor is enabled or

the schedule is set up properly and

running.

• Check the sensitivity settings and make

sure it’s set up properly.

• Make sure the battery is working.

• Reset the camera and try again.

Ifthesewon’twork,pleasecontactReolink

Support https://support.reolink.com

Safety Instructions of Battery Usage

The camera is not designed for running 24/7 at full capacity or around-the-clock live

streaming. It’s designed to record motion events and to live view remotely only when you

need it. Learn useful tips on how to extend the battery life in this post

https://support.reolink.com/hc/en-us/ articles/360006991893

1.Thebatteryisbuilt-in,sodonotremoveitfromthecamera.

2. Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery

charger or Reolink solar panel. Do not charge the battery with solar panels from any other

brands.

3. Charge the battery when temperatures are between 0°C and 45°C and always use the

battery when temperatures are between -20°C and 60°C.

4.Donotcharge,useorstorethebatterynearanyignitionsources,suchasﬁreorheaters.

5.Donotusethebatteryifitgivesoanodor,generatesheat,becomesdiscoloredor

deformed,orappearsabnormalinanyways.Ifthebatteryisbeingusedorcharged,turno

thepowerswitchorremovethechargerimmediately,andstopusingit.

6. Always follow the local waste and recycle laws when you get rid of the used battery.

English English21 22

NOTE: This equipment has been tested

and found to comply with the limits for

aClassBdigitaldevice,pursuantto

Part 15 of the FCC Rules. These limits

are designed to provide reasonable

protection against harmful interference in

aresidential installation. This equipment

generates,usesandcanradiateradio

frequencyenergyand,ifnotinstalledand

usedinaccordancewiththeinstructions,

may cause harmful interference to radio

communications.However,thereisno

guarantee that interference will not occur

in a particular installation.If this equipment

does cause harmful interference to radio

ortelevisionreception,whichcanbe

determinedbyturningtheequipmento

andon,theuserisencouragedtotryto

correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving

antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on

acircuitdierentfromthattowhichthe

receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

FCC RF warning statement:

The device has been evaluated to meet

general RF exposure requirement. The

device can be used in portable exposure

condition without restriction.

harmfulinterference,and(2)this

device must accept any interference

received,includinginterferencethatmay

cause undesired operation. Changes or

modiﬁcationsnotexpresslyapprovedby

the party responsible for compliance could

void the user’s authority to operate the

equipment.

• Make sure the PIR schedule is set up

properly.

• Check the network connection on your

phone and try again.

• Make sure the camera is connected to the

Internet. If the LED indicator under the

camera daylight sensor is solid red or

ickeringred,itmeansthatyourdevice

disconnects from the Internet.

• Make sure you’ve enabled Allow

Notiﬁcationsonyourphone.Gotothe

System Settings on your phone and allow

ReolinkApptosendpushnotiﬁcations.

Ifthesewon’twork,pleasecontactReolink

Support https://support.reolink.com

PIR Detection Distance:

Adjustable/up to 10m (33ft)

PIR Detection & Alerts

Specications

PIR Detecting Angle: 150° horizontal

Audio Alert:

Customized voice-recordable alerts

Other Alerts:

Instantemailalertsandpushnotiﬁcations

Operating Temperature:

-10°C to 55°C (14°F to 131°F)

Size: 81x103x195mm

Weight (Battery included): 720g (17.1 oz)

General

Notication of

Compliance

This device complies with Part 15 of the FCC

Rules. Operation is subject to the following

two conditions: (1) this device may not cause

FCC Compliance Statement

English English23 24

By using the Product Software that is embedded on the

Reolinkproduct,youagreetothetermsofthisEndUser

License Agreement (“EULA”) between you and

Reolink. Learn more: https://reolink.com/eula/.

End User License Agreement

This equipment complies with RSS-102 radiation exposure

limits set forth for an uncontrolled environment. This

equipment should be installed and operated with

minimum distance 20cm between the radiator & your body.

ISED Radiation Exposure Statement

Reolink declares that this device is in

compliance with the essential requirements

and other relevant provisions of Directive

2014/53/EU.

Simplied EU Declaration of

Conformity

This marking indicates that this product

should not be disposed with other

household wastes throughout the EU. To

prevent possible harm to the environment

or human health from uncontrolled waste

disposal,recycleitresponsiblytopromote

the sustainable reuse of material

resources.Toreturnyouruseddevice,

please use the return and collection

systems or contact the retailer where the

product was purchased. They can take this

product for environment safe recycling.

Correct Disposal of This Product

This product comes with a 2-year limited

warranty that is valid only if purchased

fromReolinkOcialStoreoraReolink

authorized reseller. Learn more:

https://reolink.com/warranty-and-return/.

Limited Warranty

NOTE: We hope that you enjoy the new

purchase.Butifyouarenotsatisﬁedwith

theproductandplantoreturn,westrongly

suggest that you reset the camera to

factory default settings and take out the

inserted SD card before returning.

Use of the product is subject to your

agreement to the Terms of Service and

Privacy Policy at reolink.com.

Keep out of reach of children.

Terms and Privacy

Deutsch Deutsch25 26

Lieferumfang 26

Einführung der Kamera 27

Einrichtung der Kamera 29

AuadenderKamera 35

Installation der Kamera 37

Sicherheitshinweise für die Verwendung von Batterien 43

Fehlerbehebung 44

Speziﬁkationen 45

Konformitätserklärung 46

Lieferumfang

Packung mit

Schrauben

Kamera RiemenAntennen Montageplatte

Schild

Videoüberwachung

KurzanleitungUSB-Kabel Schraubendreher

Montageloch-

schablone

DE

Überblick

Deutsch Deutsch27 28

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Einführung der Kamera

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Mikrofon

Tageslichtsensor

Antennen

Lautsprecher

Stromanschluss

Nano-SIM-Kartenslot

Micro-SD-Kartenslot

Reset-Taste

Stromschalter

*DrückenSiedieReset-TastemiteinemStift,

um die Werkseinstellungen wiederherzustellen.

*EntfernenSiedieAbdeckung,umdasReset-Loch,

dasSIM-KartenslotunddasSD-Kartenslotzuﬁnden.

Objektiv

PIR-Sensor

Infrarot-Lichter

Scheinwerfer

Montagebügel

Verschiedene Zustände der Status-LED:

Rotes Licht: WLAN-Verbindung fehlgeschlagen Blinkt: Ruhezustand

Blaues Licht: WLAN-Verbindung erfolgreich Ein: Arbeitsstatus

Deutsch Deutsch29 30

Einrichtung der Kamera

Die SIM-Karte für die Kamera aktivieren

SIM-Karte einlegen

•WählenSieeineNano-SIM-Karte,dieWCDMAundFDDLTEunterstützt.

• Einige SIM-Karten haben einen PIN-Code. Sie können die PIN zunächst mit Ihrem

Smartphone deaktivieren.

Entfernen Sie die Abdeckung

mit dem Schraubendreher

undönenSiedanndie

Gummiabdeckung.

FührenSieeinSIM-AuswurfwerkzeugindieÖnungnebendemSIM-Facheinunddrücken

Sieeshinein,umdasFachaufzuklappen.LegenSiedieSIM-KarteindasFacheinundsetzen

Sie das Fach vollständig in die Kamera ein.

HINWEIS: Setzen Sie die IoT- oder M2M-SIM nicht in Ihr Smartphone ein.

Deutsch Deutsch31 32

Die Kamera auf dem Telefon einrichtenDie SIM-Karte registrieren

Schritt 1 ScannenSie,umdieReolinkAppausdemAppStoreoderGooglePlayStore

herunterzuladen.

Wenn die SIM-Karte eingelegt

ist,könnenSiedieKamera

einschalten. Warten Sie ein

paar Sekunden und ein rotes

Licht leuchtet für einige

Sekunden ein paar Sekunden

lang leuchten. Dann erlischt es.

Eine blaue LED blinkt einige Sekunden

langundleuchtetdanndauerhaft,bevor

sie erlischt. Sie hören die Sprachansage

“Netzwerkverbindungerfolgreich”,was

bedeutet,dassdieKameraerfolgreich

mit dem Netzwerk verbunden wurde.

Deutsch Deutsch33 34

Schritt 2 StartenSiedieReolinkAppundklickenSieaufdieSchaltäche“”inder

oberenrechtenEcke,umdieKamerahinzuzufügen.ScannenSiedenQR-Codeaufdem

GerätundfolgenSiedenAnweisungenaufdemBildschirm,umdieErsteinrichtung

abzuschließen.

Schritt 1 Den Reolink Client herunterladen und installieren: Gehen Sie zu https://reolink.com

> Support > App&Client.

Schritt 2 StartenSiedenReolinkClient,klickenSieaufdieSchaltäche““,gebenSie

den UID-Code der hinzuzufügenden Kamera ein und folgen Sie den Anweisungen auf dem

Bildschirm,umdieErsteinrichtungabzuschließen.

Die Kamera auf dem PC einrichten (optional)

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HINWEIS: Es können auch die folgenden Situationen auftreten:

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Sprachansage

„Die SIM-Karte wird nicht

erkannt“

„Die SIM-Karte ist mit

einer PIN gesperrt. Bitte

deaktivieren Sie sie“

„Nicht im Netzwerk

registriert. Bitte Ihre

SIM-Karte aktivieren und

die Signalstärke prüfen“

„Netzwerkverbindung

fehlgeschlagen“

„Datenanruf fehlgeschlagen.

BittebestätigenSie,dass

Ihr Mobilfunk-Datentarif

verfügbarist,oder

importieren Sie die

APN-Einstellungen“

Kamerastatus

Die Kamera kann diese

SIM-Karte nicht erkennen.

Ihre SIM-Karte hat einen PIN.

Die Kamera kann sich

nicht beim Betreibernetz

anmelden.

Die Kamera kann sich nicht

mit dem Server verbinden.

Auf der SIM-Karte sind keine

Daten mehr vorhanden oder

die APN-Einstellungen sind

nicht korrekt.

Lösungen

1.PrüfenSie,obdieSIM-Karteindie

umgekehrte Richtung zeigt.

2.PrüfenSie,obdieSIM-Kartenicht

vollständig eingelegt ist und legen

Sie sie erneut ein.

Legen Sie die SIM-Karte in Ihr Mobiltelefon

ein und deaktivieren Sie den PIN.

1.PrüfenSie,obIhreKarteaktiviertist

odernicht.Wennnicht,rufenSiebitte

IhrenBetreiberan,umdieSIM-Kartezu

aktivieren.

2. Das Signal ist an der aktuellen Position

schwach. Bitte bringen Sie die Kamera an

einen Ort mit besserem Signal.

3.ÜberprüfenSie,obSiedierichtige

Version der Kamera verwenden.

Die Kamera wird in den Standby-Modus

versetzt und später wieder verbunden.

1.BitteprüfenSie,obderDatenplanfür

die SIM-Karte noch verfügbar ist.

2. Importieren Sie die richtigen

APN-Einstellungen in die Kamera.

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Deutsch Deutsch35 36

Für eine bessere Wetterbeständigkeit

decken Sie bitte den USB-Ladeanschluss

nachdemAuadendesAkkusimmermit

dem Gummistopfen ab.

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Orange LED: Auaden Grüne LED: Vollständig aufgeladen

Ladeindikator:

Auaden der Kamera

Laden Sie den Akku mit einem Netzadapter

auf (nicht im Lieferumfang enthalten).

Laden Sie den Akku mit dem Reolink

Solarpanel auf (nicht im Lieferumfang

enthalten,wennSienurdieKamerakaufen)

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Eswirdempfohlen,denAkkuvorderMontagederKameraimFreienvollständigaufzuladen.

Deutsch Deutsch37 38

Befestigen Sie die Montageplatte mit den beiden oberen Schrauben an der Wand und

hängen Sie die Kamera daran auf. Fixieren Sie dann die Kamer mit der unteren Schraube.

Kamera an der Wand befestigen

HINWEIS: Verwenden Sie bei Bedarf die mitgelieferten Dübel für Trockenbauwände.

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Installation der Kamera

• Installieren Sie die Kamera

2-3 Meter über dem Boden.

Diese Höhe maximiert den

Erfassungsbereich des

PIRBewegungssensors.

• Für eine bessere

Bewegungserk ennungsleistung

installieren Sie die Kamera bitte

in einem Winkel.

HINWEIS: Nähert sich ein sich

bewegendes Objekt dem

PIR-Sensorvertikal,kanndie

Kamera möglicherweise keine

Bewegung erkennen.

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Montagehöhe:

2-3 Meter

PIR-Erfassungsbere:

2-10 Meter

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REOLINK Duo 2 LTE Manuel utilisateur

REOLINK Duo 2 LTE Manuel utilisateur

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