Compaq P6210f - Pavilion - 6 GB RAM Le manuel du propriétaire

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Le manuel du propriétaire
Refurbished
Limited Warranty and
Support Guide
Remis à neuf
Guide de garantie limitée et
d’assistance technique
HP refurbished
Limited Warranty and Support Guide
Warranty Statement
Safety Information
Support Information
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number,
and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on
the keyboard at the same time.
Model Number: _____________________________________________________
System (Product) Number: _____________________________________________
Serial Number: _____________________________________________________
Software Build Number: ______________________________________________
Operating System: ___________________________________________________
Purchase Date: ______________________________________________________
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Refurbished HP Pavilion Desktop Computers, HP Pavilion Media Center
Computers, HP Digital Entertainment Center, HP Displays,
and HP Notebook Consumer Products.
Hardware Limited Warranty
HP Product Duration
Hardware 90-day limited warranty
Software 90-day technical support
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty
rights from Hewlett-Packard, the manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements. In addition, you may also have
other legal rights under applicable local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR
ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW
OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED
WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL
TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any
country/region where HP or its authorized service providers offer warranty service for
the same product model number subject to the terms and conditions set forth in this Limited
Warranty. This HP Limited Warranty is subject to all applicable laws and regulations,
including US and other national export and import laws and regulations.
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Under the HP Global Limited Warranty program, products purchased in one
country/region may be transferred to another country/region, where HP or its authorized
service providers offer warranty service for the same product model number, without
voiding the warranty. Warranty terms, service availability, and service response times may
vary from country/region to country/region. Standard warranty service response time is
subject to change due to local parts availability. If so, your HP authorized service provider
can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the United
States or other governments.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware
products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold
by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates,
authorized resellers, or country/region distributors (collectively referred to in this Limited
Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited
to the hardware components and required firmware. The termHP Hardware Product
DOES NOT include any software applications or programs; non-HP products or
non-HP branded peripherals. All non-HP products or non-HP branded peripherals external
to the HP Hardware Product — such as external storage subsystems, displays, printers and
other peripherals — are provided “AS IS” without HP warranty. However,
non-HP manufacturers and suppliers, or publishers may provide their own warranties
directly to you.
HP warrants that the HP Hardware Products that you have purchased or leased from HP
are free from defects in materials or workmanship under normal use during the Limited
Warranty Period. Scratches, dents, adhesive marks, and overall external appearance are
deemed not to be defects in workmanship or materials on refurbished product and are not
covered under the warranty. The Limited Warranty Period starts on the date of purchase or
lease from HP, or from the date HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the product, is your proof of the purchase
or lease date. You may be required to provide proof of purchase or lease as a condition of
receiving warranty service. You are entitled to hardware warranty service according to the
terms and conditions of this document if a repair to your HP Hardware Product is required
within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware
Products may be manufactured using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or replace HP Hardware Products (a)
with new or previously used products or parts equivalent to new in performance and
reliability, or (b) with equivalent products to an original product that has been
discontinued. Replacement parts are warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of
the HP Hardware Product they are replacing or in which they are installed, whichever
is longer.
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HP will, at its discretion, repair or replace any component or hardware product that
manifests a defect in materials or workmanship during the Limited Warranty Period. All
component parts or hardware products removed under this Limited Warranty become the
property of HP. In the unlikely event that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s
choosing that is the same or equivalent to your HP Hardware Product in performance or (b)
to give you a refund of your purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT
OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED
FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts and does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,
improper or inadequate maintenance or calibration or other external causes;
(b) by operation outside the usage parameters stated in the user documentation that
shipped with the product; (c) by software, interfacing, parts or supplies not supplied by
HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in
transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user replaceable HP or HP approved
parts if available for your product in the servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF
ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE
THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED
TO THEIR ORIGINAL STATE.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE
PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN HP
SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE
OF HP — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited
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Warranty is valid unless it is made in writing and signed by an authorized
representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S
MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR
OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES
CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A
CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING
NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY
PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF
ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO
CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE
OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION
TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period
commencing on the date of purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty
Period, you may be directed by HP to verify configurations, load most recent firmware,
install software patches, run HP diagnostics tests or use HP remote support solutions where
applicable.
HP strongly encourages you to accept the use of, or to employ available support
technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource
requirements. Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.
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Customer Self Repair Warranty Service
(Desktops, Notebooks, Displays and Digital Entertainment Centers ONLY)
In countries/regions where it is available, your HP Limited Warranty may include a
Customer Self Repair warranty service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of warranty service. If so, HP will ship
approved replacement parts directly to you to fulfill your HP Hardware Product warranty
service. This will save considerable repair time. After you contact HP and the fault
diagnosis identifies that the problem can be fixed using one of these parts, a replaceable
part can be sent directly to you. Once the part arrives, replace the defective part pursuant
to the provided instructions and documentation. If further assistance is required, call the HP
Technical Support Center and a technician will assist you over the phone. In cases where
the replacement part must be returned to HP, you must ship the defective part back to HP
within a defined period of time, normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to
return the defective product may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used. If customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also obtain information on this
warranty service on the HP Web site at: http://www.hp.com/support
Carry-in Warranty Service
(Desktops ONLY)
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and from
the service location. In addition, you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk of loss during shipping.
Mail-in Warranty Service
(Notebooks ONLY)
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of
mail-in service, you will be required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to the repair location. In addition, you
are responsible for insuring any product you ship and assume risk of loss during shipping.
HP will return the repaired product to you and incur all logistics and insurance costs to
return the product to you.
Pick Up & Return Warranty Service
(Desktops and Digital Entertainment Centers ONLY)
Your HP Limited Warranty may include a pick up and return warranty service. Under the
terms of pick up and return service, HP will pick up the defective unit from your location,
repair it and return it back to your location. HP will incur all repair, logistics and insurance
costs in this process.
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Advanced Unit Replacement Warranty Service
(Displays ONLY)
Your HP Limited Warranty may include an advance unit replacement warranty service.
Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed
as defective, HP will ship a replacement product directly to you. On receiving the
replacement unit you will be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a defined period of time, normally
fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit
to HP. Failure to return the defective unit may result in HP billing you for the replacement
product.
On-Site Warranty Service
(Digital Entertainment Centers ONLY)
Your HP Limited Warranty service may include on-site labor support to repair your
hardware. HP provides on-site service during standard office hours. Standard office hours
are typically 8:00am to 5:00pm, Monday through Friday, but may vary with local business
practices. If your location is outside the customary service zone (typically 50km/30mi)
response times may be longer or there may be additional charges. To locate the nearest
HP authorized service provider refer to the HP Web site at:
http://www.hp.com/support
HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself based on instructions and
documentation provided by HP. You are also required to cooperate with HP in attempting
to resolve the problem over the telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third party options and/or
substituting options. In order to receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site; (b) notify HP if products are being
used in an environment which poses a potential health or safety hazard to HP employees
or subcontractors; (c) subject to its reasonable security requirements, provide HP with
sufficient, free, and safe access to and use of all facilities, information and systems
determined necessary by HP to provide timely support; (d) ensure that all manufacturers
labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an
environment consistent with product specifications and supported configurations.
If you require an HP representative to handle all component replacements, support uplift
contracts are available at additional cost.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in all
countries/regions. For information on availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at:
http://www.hp.com/support
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Options and Software Limited Warranties
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are
as set forth in the Limited Warranty applicable to the HP Option and are included in the
HP Option product packaging. If your HP Option is installed in an HP Hardware Product,
HP may provide warranty service for either the period specified in the warranty documents
(HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty Period starts from the date of
purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your warranty start date. See your HP
Option Limited Warranty for more details. Non-HP options are provided “AS IS”. However,
non-HP manufacturers and suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR
PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (AS
DEFINED BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not
allow exclusion of implied warranties or limitations on the duration of implied warranties,
so the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT), EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
HP’s only warranty obligations with respect to software distributed by HP under the HP
brand name are set forth in the applicable end-user license or program license agreement
provided with that software. If the removable media on which HP distributes the software
proves to be defective in materials or workmanship within ninety (90) days of purchase,
your sole remedy shall be to return the removable media to HP for replacement. For blank
tape removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.
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Software Technical Support
Software Technical Support for your HP Software, HP pre-installed third-party software and
third-party software purchased from HP is available from HP via multiple contact methods,
including electronic media and telephone, for ninety (90) days from date of purchase.
See ”Contacting HP” for online resources and telephone support. Any exceptions to this
will be specified in your End User License Agreement (EULA).
Software technical support includes assistance with:
Installation, reinstallation questions and software update information.
Set up and configuring software.
Troubleshooting to determine system or software usage problems.
Basic steps of using non-HP software; advanced feature support for HP software.
Software technical support does NOT include assistance with:
Non-HP software that doesn’t ship with computing product.
Installing HP software on non-HP computing products.
System optimization and customization.
Non-PC-based network configuration.
Advanced feature usage on non-HP software.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
Locate your nearest HP Support location via the World Wide Web at:
http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service Provider and be sure to have the
following information available before you call HP:
Product serial number, model name, and model number
Applicable error messages
Add-on options
Operating system
Third-party hardware or software
Detailed questions
How to Check Warranty and Support Entitlement
Please check http://www.hp.com/support for warranty, service and support and
product information updates.
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Safety Information
For more information, refer to the Regulatory and Safety Information document in the User Guides
folder. Click Start, All Programs, and then click User Guides.
WARNING: To reduce the risk of electrical shock or damage to your
equipment:
Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
Plug the power cord in a grounded (earthed) outlet that is easily
accessible at all times.
Disconnect power from the equipment by unplugging the power cord
from the electrical outlet. To prevent direct exposure to laser beam, do
not try to open the enclosure of the CD or DVD drives.
WARNING: The computer may be heavy; be sure to use ergonomically
correct lifting procedures when moving the computer.
WARNING: To reduce the risk of serious injury read the
Safety & Comfort
Guide
. The guide is located on the Web at http://www.hp.com/ergo
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Support Information
Don’t Forget to Register!
Go to: http://register.hp.com
Where to Get Help
Follow These Steps When You Need Help
1 Check the setup poster and product documentation for help with setting up and using your
computer.
2 Use the Help and Support Center for help with hardware and software questions. Click Start,
and then click Help and Support. The Help and Support Center provides useful troubleshooting
information and includes the following:
E-mail support.
HP Real Time Chat with qualified support specialists.
Support phone numbers.
3 If you think you have a hardware issue, before calling the Customer Care Center, run the
hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs,
PC Help & Tools, and then click Hardware Diagnostic Tools.
4 HP Technical Support Web site. Go to:
http://www.hp.com/support
for product information, driver updates, troubleshooting, and much more.
5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day,
seven days a week in English, Spanish (U.S.only), and French (Canada only) at:
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
When you call, please have your product model number, serial number, and date of purchase
available. Telephone support is free during your limited warranty period.
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have
a question or if a problem arises, we offer extensive service and support options available 24/7 to
better handle your needs. Go to your computer’s Help and Support Center for fast resolutions. For
more information about service and support options, both in- and out-of-warranty, visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
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When Should I Contact HP Total Care Support and Services?
The Help and Support Center or other support tools on your product did not identify or help solve
your problem.
You either do not have Internet access or cannot connect to the Internet to use the HP Customer
Care Web support site or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown with your product, and it does not work.
HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only)
via telephone to provide expert assistance.
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
NOTE: Support options, availability and hours vary by product, country/region, and language and
are subject to change.
U.S. and Canada
This warranty supersedes any warranty terms, which may be found in any printed or online
documentation contained in the HP packaging or on your system.
HP Total Care Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
Visa and MasterCard holders in the United States or callers from Canada, call:
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
1 time technical support, $49.99* USD (Can $39.99*) per call
1 year unlimited technical support $99* USD (Can $69.99*)
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Understanding Hard Disk Drive Space
The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft
®
Windows
®
operating system preinstalled may appear to be smaller than what is stated in the product
specifications, in the documentation, or on the box. Hard disk drives are described and advertised by
manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such
as FDISK, use the binary (base 2) numbering system.
In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is
equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to
1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different
measuring systems, you may see a difference between the size reported by Microsoft Windows and
the size advertised. The storage capacity of the hard disk drive is as advertised.
Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the Computer
window because it shows information about one partition on the hard disk drive at a time. One of the
partitions contains the system recovery information.
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Note About Systems Configured with 4GB of Memory
For computers with a 32-bit operating system, all memory above 3GB may not be available because
of system resource requirements.
This limitation is not limited to HP and Compaq systems. The memory above 3GB is used for system
resources.
Confirming Total Memory
The system BIOS displays the full 4GB of installed memory.
1 Turn on the PC.
2 Press the F10 key. The BIOS menu displays. Confirm the Total Installed Memory.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to
reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an
HP product; we take back all makes and models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
The information contained herein is subject to chan
g
e without notice.
© Copyright 2004–2009 Hewlett-Packard Development Company, L.P.
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Remise à neuf par HP
Guide de garantie limitée et
d’assistance technique
Déclaration de garantie
Informations concernant la sécurité
Informations sur l’assistance technique
Avant de contacter le Centre d’aide à la clientèle de HP, il est important d’avoir
les informations suivantes à porté de main.
Nous vous invitons à prendre note des informations suivantes concernant votre
ordinateur en vue d’y faire référence ultérieurement.
Les quatre premiers éléments de la liste (numéro de modèle, numéro de produit,
numéro de série et numéro de version logicielle) peuvent être affichés en
appuyant simultanément sur les touches Ctrl, Alt et S du clavier.
Numéro de modèle : _________________________________________________
Numéro de produit (système) : _________________________________________
Numéro de série : ___________________________________________________
Numéro de version logicielle : _________________________________________
Système d’exploitation : ______________________________________________
Date d’achat : ______________________________________________________
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Biens de consommation remis à neuf : ordinateurs de bureau HP Pavilion,
ordinateurs HP Pavilion Media Center, centre de divertissement
numérique HP, écrans HP, et ordinateurs portables HP.
Garantie limitée sur le matériel
Produit HP Durée
Matériel Garantie limitée de 90 jours
Logiciel Assistance technique pendant 90 jours
Généralités
Cette garantie limitée sur le matériel vous est fournie par Hewlett-Packard, fabricant, et
vous donne en tant que client des droits de garantie limitée explicites. Reportez-vous au site
Web de HP pour une description détaillée de vos droits sous couvert de cette garantie.
Vous pouvez également posséder des droits supplémentaires suivant la législation locale
vous étant applicable ou en présence d’un accord écrit avec HP.
HP EXCLUT TOUT AUTRE GARANTIE OU CONDITION, EXPRESSE OU TACITE, ET
DÉCLINE SPÉCIFIQUEMENT TOUTE GARANTIE OU CONDITION NON STIPULÉE DANS
LA PRÉSENTE GARANTIE LIMITÉE. DANS LA MESURE PERMISE PAR LA LÉGISLATION
LOCALE DANS LES JURIDICTIONS SITUÉES HORS DES ÉTATS-UNIS, HP DÉCLINE
TOUTE AUTRE GARANTIE OU CONDITION IMPLICITE, Y COMPRIS TOUTE GARANTIE
IMPLICITE DE CARACTÈRE ADÉQUAT À LA COMMERCIALISATION OU DE
CONVENANCE À UN USAGE PARTICULIER. POUR TOUTES LES TRANSACTIONS
EFFECTUÉES AUX ÉTATS-UNIS, TOUTE GARANTIE OU CONDITION IMPLICITE DE
CARACTÈRE ADÉQUAT À LA COMMERCIALISATION OU DE CONVENANCE À UN
USAGE PARTICULIER EST LIMITÉE À LA DURÉE DE LA GARANTIE EXPRESSÉMENT
STIPULÉE PLUS HAUT. CERTAINS ÉTATS, PAYS OU RÉGIONS NE PERMETTENT PAS
LA LIMITATION DE LA DURÉE D’UNE GARANTIE IMPLICITE OU N’AUTORISENT PAS
L’EXCLUSION OU LA LIMITATION DES DOMMAGES SUBSÉQUENTS OU ACCESSOIRES
POUR DES BIENS DE CONSOMMATION. DANS CES ÉTATS, PAYS OU RÉGIONS, IL SE
PEUT QUE CERTAINES EXCLUSIONS OU LIMITATIONS DE LA PRÉSENTE GARANTIE
LIMITÉE NE S’APPLIQUENT PAS À VOTRE CAS.
HORMIS DANS LES CAS OÙ LA LOI L’AUTORISE, LES MODALITÉS DE CETTE GARANTIE
NE CONSTITUENT PAS UNE EXCLUSION, UNE RESTRICTION NI UNE MODIFICATION,
MAIS S’AJOUTENT AUX DROITS RÉGLEMENTAIRES OBLIGATOIRES APPLICABLES À LA
VENTE DE CE PRODUIT.
La présente garantie limitée est applicable dans tous les pays ou régions et peut être mise
en vigueur dans tout pays ou région où la société HP ou ses prestataires de services agréés
proposent un service de garantie pour le même numéro de modèle de produit, soumis aux
conditions de la présente garantie limitée. Cette garantie limitée de HP est subordonnée à
toutes les lois et réglementations applicables, y compris pour les lois et réglementations
relatives à l’exportation et à l’importation aux États-Unis ou d’autres pays.
19
Selon les termes du programme mondial de garantie limitée HP, les produits achetés dans
un pays ou région peuvent être transférés vers un autre pays ou région dans lequel HP ou
l’un de ses prestataires de services agréés disposent d’un service après-vente pour le même
numéro de modèle de produit, et ce, sans en annuler la garantie. Les termes de la
garantie, la disponibilité du service et les délais de traitement peuvent varier d’un pays ou
d’une région à l’autre. Le délai de traitement pour un service de garantie standard peut
également être modifié du fait de la disponibilité locale des pièces. Si c’est le cas, votre
prestataire de services agréé HP peut vous procurer plus de détails.
HP n’est en aucun cas responsable des éventuels droits de douane ou taxes occasionnés
lors du transfert des produits. Le transfert des produits peut être soumis à des contrôles à
l’exportation à la demande du gouvernement des États-Unis ou d’autres gouvernements.
Cette garantie limitée ne s’applique quaux produits matériels de marque HP ou Compaq
vendus ou loués par Hewlett-Packard Company, ses filiales, des sociétés affiliées, ses
revendeurs agréés ou ses distributeurs nationaux/régionaux (collectivement désignés dans
cette garantie limitée sous le nom « HP ») avec cette garantie limitée. Le terme « Produit
matériel HP » ne concerne que les composants matériels et les micrologiciels (« firmware »)
requis. Le terme « Produit matériel HP » N’INCLUT PAS les applications logicielles, produits
ou périphériques de marque autre que HP. Les produits non fabriqués par HP,
et les accessoires du Produit matériel HP qui ne portent pas la marque HP – comme les
sous-systèmes externes mémoire, les écrans, les imprimantes et autres périphériques –
sont fournis « TELS QUELS » et sans garantie HP. À noter cependant que les fabricants,
fournisseurs ou diffuseurs de ces produits inpendants de HP peuvent vous procurer
directement leurs propres garanties.
HP garantit que les Produits matériels HP que vous avez achetés ou loués auprès de HP ne
présenteront aucun défaut de matériel ou de main-d’œuvre durant la période de validité
de la garantie limitée, dans la mesure où ils sont utilisés normalement. Pour un produit
remis à neuf, les éraflures, les traces de choc, les marques d'adhésif et l'apparence externe
globale ne sont pas considérés comme des défauts de matériel ou de main d'ouvre et ne
sont pas couverts par la garantie. La Période de garantie limitée commence à la date
d’achat ou de location auprès de HP, ou dès la fin de l’installation par HP. Votre reçu daté
de vente ou de livraison, indiquant la date d’achat ou de location du produit, constitue
votre preuve de date d’achat ou de location. Vous aurez peut-être à fournir une preuve
d’achat ou de location avant de recevoir un service sous garantie. Vous avez droit au
service sous garantie prévu dans les modalités et conditions de ce document si une
réparation à votre Produit matériel HP est nécessaire durant la période de validité de la
garantie limitée.
20
Sauf indication contraire et dans la mesure autorisée par la législation locale, les Produits
matériels HP neufs peuvent être fabriqués à l’aide de matériel neuf ou de matériel
précédemment utilisé équivalent à du matériel neuf en termes de performances et de
fiabilité. HP peut décider de réparer ou de remplacer tout Produit matériel HP par (a) un
produit ou une pièce de rechange neuf ou usagé équivalent à du matériel neuf en termes
de performances et de fiabilité, ou par (b) un produit équivalent dans le cas d’un produit
original en fin de série. Les pièces de rechange sont garanties contre tout défaut de
matériau ou de main-d’œuvre pendant quatre-vingt-dix (90) jours ou jusqu’à la fin de la
période de validité de la garantie limitée du Produit matériel HP qu’elles remplacent ou
dans lequel elles sont utilisées, selon la plus longue de ces deux périodes.
Durant la période de validité de la garantie limitée, HP pourra réparer ou remplacer à sa
discrétion tout composant ou matériel présentant des vices de matériel et de fabrication.
Les composants et les produits matériels enles dans le cadre de cette garantie limitée
deviennent propriété de HP. Dans l’éventualité peu probable où votre Produit matériel
HP présenterait des erreurs ou défauts récurrents, la société HP pourra à son entière
discrétion décider (a) de vous fournir un modèle de remplacement de son choix identique
ou équivalent en termes de performances à votre Produit matériel HP, ou (b) de vous
rembourser intégralement le prix d’achat ou de location (déduction faite des intérêts)
en lieu et place d’un échange. Ces clauses constituent votre recours exclusif en cas de
défectuosité du produit.
Exclusions
LA SOCIÉTÉ HP NE GARANTIT PAS LE FONCTIONNEMENT ININTERROMPU OU SANS
ERREUR DE CE PRODUIT. LA SOCIÉTÉ HP N’EST PAS RESPONSABLE DES DOMMAGES
RÉSULTANT DU FAIT QUE VOUS N’AYEZ PAS SUIVI LES INSTRUCTIONS DESTINÉES AU
PRODUIT MATÉRIEL HP.
Cette Garantie limitée ne s’applique pas aux produits dont le numéro de série a été
enlevé, endommagé ou faussé (a) à la suite d’un accident, d’une mauvaise utilisation, d’un
abus, d’une contamination, d’un entretien ou d’un calibrage inadéquats ou inappropriés,
ou d’une autre cause externe ; (b) par un fonctionnement en dehors des paramètres
d’utilisation énoncés dans la documentation de l’utilisateur fournie avec le produit ; (c) par
l’utilisation de logiciels, d’interfaces, de fournitures ou de pièces non fournis par HP ; (d)
par une préparation ou un entretien inappropriés du site ; (e) suite
à une infection par un virus ; (f) lors d’une perte ou de dommages survenus lors d’un
transport ; ou (g) suite à une modification ou une réparation n’ayant pas été effectuée par
(i) HP, (ii) un prestataire de services agréé par HP, (iii) votre propre installation de pièces
HP remplaçables par l’utilisateur final ou approuvées par HP, si ce service est disponible
dans votre pays ou région.
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