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Q: Can I connect an external hard drive, USB stick or MP3 player to copy files to the device?
A: Yes, you can. The device supports USB HOST function, which can read USB stick or MP3 player.
Just connect the device to USB stick or player through OTG cable.
Q: When I plug the device into my computer, the Windows Hardware installation window
asks me to install a driver. What should I do?
A:
When you connect the device to PC for the first time or has just restored the factory default settings, you
may come across such prompt. Just click on Next button to finish the automatic installation. Normally,
Windows should not do this because it should see the device as an external hard drive.
Q: The device doesn’t have full internal storage as it says. For example, it says it has 16 GB
total space, while only about 12 GB available space is left, why?
A: Part of the total space is used for installing applications, and the OS and preinstalled apps
usually occupy some space.
Q: My device freezes, what should I do?
A: Try holding down the Power button until the device is reset and then restart the device.
Q: I downloaded an application, but I cannot install it in my device. Why? A: Some
applications developed for Android mobile might not run properly in the Device. Please consult the
respective software developer for further information. You are NOT suggested to enable Unknown
Sources under “Settings ÆSecurity”.
Q: When charging, my device shows it is charging but will not power on. What’s the problem?
A: Please try charging for about 30 minutes, and then restart the device. If the problem still remains,
try pressing and holding down the Power button for about 15 seconds the until device is reset.
Q: The device cannot enter Android system after power-on, what should I do?
A: Make sure the device has enough battery charge before power-on. If you fail to enter Android
system after many tries, please try the Recovery mode to restore factory default settings (referring
to the problem of forgetting password below), or contact your vendor for technical help or support.
Q: The device is unable to be charged, what should I do?
A: Make sure you use a dedicated power adaptor provided for the device. If the problem still exists,
contact the vendor.
Q: The display is empty or blurred, what should I do?
A: Please try to restart the device. If the problem still exists, there may be something wrong with the
display physically, just contact your vendor.
Q: The device runs slowly, how to speed it up?
A: The more applications you have installed, the slower the device is. Please uninstall some
applications that you don’t use often to speed it up.
Q: I forget my power-on password or graphic, how to start up the device?
A: If you forget your password, you have to enter the Recovery mode to load default factory
settings: Press Power button to confirm entering the Recovery mode.
(1) Power off the device first. Press and hold down the VOL+ button and Power button to enter
Recovery mode.
(2) Use VOL+/- button to move the cursor up/down and select ‘Wipe data/ factory reset’.
(3) Press Power button to confirm entering the Recovery mode.
(4) User Vol+/- button to select “ Yes-- delete all user data” and confirm with Power button.
(5) Select “ Reboot system now” before pressing Power button to confirm.
When your device is restarted, the preset password will be deactivated.
Q: The device prompts me lack of space, how to release some space?