INTRODUCTION
ProTeam Owner's Manual 7
LIMITED WARRANTY
limitation, misuse, accident, abuse, neglect, negligence (other than ProTeam’s), use beyond listed capac-
ity, or improper installation, maintenance or application.
• Unauthorized modification or alteration.
• Loss or damage to the product resulting from failure to follow the required maintenance schedule, or
failure to use the product in accordance with ProTeam’s written instructions, guidelines or the terms of
its Owner’s Manual.
• Lithium Ion Battery Charger limited warranty applies only to defects arising under normal usage. All
other damages are expressly excluded.
How to Notify ProTeam
If you discover that your product has a defect that you believe is covered by this limited warranty, you must
notify ProTeam or the ProTeam authorized dealer who sold you the product within the applicable Warranty
Period. You may contact ProTeam Customer Service department at (866) 888-2168 between the hours of
8:00 a.m. and 5:00 p.m. Central Time or at any time via the fax number or the email address listed in your
Owner’s Manual or at proteam.emerson.com. Customer service hours may vary and will be updated on the
ProTeam website. In order for a warranty claim to be processed as quickly as possible, we suggest that you
complete the registration card made available to you on the ProTeam website at proteam.emerson.com.
If you do not complete a registration card, you will be required to present a dated sales receipt in order to
receive warranty service. Warranty coverage for all products is subject to your compliance with the listed
notification and repair procedures. Notification procedures for the GoFree Flex Pro backpack battery pack are
set forth below.
What We Will Do to Correct Problems
ProTeam or your local ProTeam authorized dealer will determine whether your claim is covered by this limited
warranty, subject to the limitations or exclusions described above, and whether the claim is within the ap-
plicable Warranty Period. For all warranty claims other than for the GoFree Flex Pro backpack battery pack,
provided your claim is covered under this limited warranty, ProTeam or its authorized dealer will, at ProTeam’s
sole option and discretion, (a) repair or replace the defective portion of your product or (b) replace your entire
product. For GoFree Flex Pro backpack battery packs, your local ProTeam authorized dealer will repair your
product, ship your product to an authorized repair facility, or contact ProTeam for a replacement. If ProTeam
is unable repair your product or GoFree Flex Pro backpack battery pack or provide you with a suitable replace-
ment, you will receive a refund of your purchase price or a credit to be used toward the purchase of a new
product or GoFree Flex Pro backpack battery pack. Products repaired or replaced during the Warranty Period
shall be covered for the remainder of the original Warranty Period. Unauthorized repairs or modifications, or
use of any parts other than genuine ProTeam parts, will nullify this limited warranty.
GoFree Flex Pro Backpack Battery Pack Notification Procedures
The GoFree Flex Pro backpack battery pack is not field serviceable and must receive special handling instruc-
tions for shipping. Contact ProTeam Customer Service at 866.888.2168 for shipping instructions and service
options. A Return Authorization Number (RAN) must be issued prior to shipping a product. Please call the
Customer Service department number above or visit the ProTeam website to request a RAN. If you have not
submitted a completed registration card, you must include a dated, written proof-of-purchase and a state-
ment explaining the nature of the malfunction with the RAN. If there is no local ProTeam authorized dealer,
ProTeam’s Customer Service department will give you the name and address of the nearest field service
representative or will provide you with the RAN and instructions for shipping your product to the ProTeam
repair facility.
No Other Express Warranty Applies
THE LIMITED WARRANTIES PROVIDED ABOVE ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED
BY PROTEAM TO YOU, AND ARE IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR
IMPLIED, WHETHER ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER OR NOT THE PUR-
POSE HAS BEEN DISCLOSED AND WHETHER OR NOT THE PRODUCT HAS BEEN SPECIFICALLY DESIGNED OR
MANUFACTURED FOR YOUR USE OR PURPOSE. THE FOLLOWING SENTENCE APPLIES ONLY TO CONSUMER
PURCHASERS: DISCLAIMERS OF IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT TAKE EFFECT UNTIL
THE END OF THE WARRANTY PERIOD. No employee, agent, dealer, or other person is authorized to alter this
limited warranty or make any other warranty on behalf of ProTeam. The terms of this limited warranty shall
not be modified by ProTeam, the original owner, or their respective successors or assigns.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROTEAM BE LIABLE FOR ANY INCIDENTAL, SPE-
CIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC LOSS, WHETHER RESULTING
FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE PRODUCT OR PROTEAM’S NEGLI-
GENCE. SELLER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO
EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT,
INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL PROTEAM'S LIABILITY