Frequently asked questions
I tried out the sunrise but the light comes up really quickly
You probably didn’t allow enough time for a full sunrise. For example, the
default sunrise takes 30 minutes so if the clock shows the time as 11.00 then
you need to set the wake-up time to at least 11.30.
What happens when I unplug my Bodyclock Active or there’s a power cut?
Your Bodyclock Active keeps time for one hour; other settings are permanent,
so you won’t need to reprogram the unit, just plug it back in. If you need to
adjust the time, see Customisation options, page 14.
The display panel is too bright when I’m trying to sleep; how can I
change it?
See To set the display brightness, page 12.
What can I do if the display is working but the light doesn’t come on?
Check to make sure the bulb is firmly screwed into the socket. If this doesn’t
work, replace the bulb.
Why is nothing happening when I press the buttons?
You may have accidently set the unit to demonstration mode (only useful for
shops, exhibitions etc!) so try pressing + for 12 seconds. If that doesn’t work
or if the display shows RESET, see How do I restore the default factory settings?
below.
How do I restore the default factory settings?
Turn off the power at the mains. Press and hold E as you turn the power back
on. Release the button when the software version number shows.
What can I do if neither the display nor light are working?
A fuse may have blown. With the unit unplugged, try replacing the 2A
fuse in the unit; simply unscrew the black fuse holder underneath.
Please contact your distributor if you need a replacement bulb or if you still
have a problem with your Bodyclock Active.
Frequently asked questions