Epson PictureMate PM 400 Guide de démarrage rapide

PM-400

Quick Guide

This guide includes basic information about your product and troubleshooting tips. See

the resources below for additional information.

User’s Guide

See the online User’s Guide for detailed information on using your product, including

these features:

• Connect wirelessly from your smartphone, tablet, or computer. Print documents

and photos from across the room or around the world with Epson Connect

TM

,

Google Cloud Print

TM

, and AirPrint.

• Easily set up networking—Wi-Fi and Wi-Fi Direct

®

.

Support

Visit epson.com/support (U.S.) or epson.ca/support (Canada) where you can

download drivers, view manuals, see FAQs, or e-mail Epson support.

Wireless Videos

View easy-to-follow videos on connecting the printer to your network. Visit

epson.com/support/wireless (U.S.) or epson.ca/support/wireless (Canada) to

view the videos.

English

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2 Using the Control Panel

Using the Control Panel

The control panel makes it easy to use all the features of your product.

Viewing the LCD screen

To save energy, the LCD screen goes dark after several minutes of inactivity. Press any

button to wake it up.

For more information on the icons displayed on the screen, press if necessary, then

select

Help > Icon List.

Turn on or off

Navigate the

screen

Return to

home screen

Return to

previous screen

Start

printing

Stop current

operation

Decrease the

number of prints

Increase the

number of prints

Displays the

printer status

Scroll up or down

for more options

Screen name

Displays available

button options

Scroll left or right

for more options

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Loading Paper 3

Loading Paper

1. Slide the edge guide to the right.

2. Load paper, glossy or printable side up and short edge first, against the left side of the

paper feed slot.

3. Slide the edge guide against the paper, but not too tightly.

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4 Selecting the Correct Paper Type

4. Check the paper size and paper type settings displayed on the LCD screen and

confirm or change the settings.

Note: If you don’t see the above screen, this option may have been disabled on

the product. To enable this option, press and select Setup > Printer Setup >

Paper Source Setting > Paper Configuration > On.

Selecting the Correct Paper Type

Select the correct paper type setting on the control panel. This tells your Epson

®

product

what kind of paper you’re using, so the ink coverage can be adjusted accordingly.

For this paper Select this setting

Plain paper Plain Paper

Epson Ultra Premium Photo Paper Glossy Ultra Glossy

Epson Premium Photo Paper Glossy Prem. Glossy

Epson Photo Paper Glossy Glossy

Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss

Envelopes Envelope

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Printing 5

Printing

This section describes basic steps to print with your product. For detailed instructions on

any of these printing options, see the online User’s Guide.

Mobile Printing

To print from a mobile device, your product must first be set up for wireless printing. See

the Start Here sheet or your online User’s Guide for instructions.

Once your product is setup for wireless printing, see the following table for a partial list of

available mobile printing solutions. For a complete list of solutions and supported devices,

visit epson.com/solutionsfinder.

Epson Connect

Epson Connect is a free service that allows you to use your smartphone, tablet, or

computer to print photos from your home, office, or even across the globe.

Some solutions such as Epson Remote Print and Epson Email Print require your product

to be registered and connected to the Internet. Go to epson.com/connect and follow the

on-screen instructions to register your product.

Note: Registering your product with Epson Connect is different from registering your

product purchase with Epson.

Available solutions

Epson Connect 3rd party

Device

Epson

Email Print

Epson Remote

Print™

Epson

iPrint™

AirPrint

Google Cloud

Print

Android™ X X X

Chromebook X X

iOS X X X

Mac

computer/laptop

XX XX

Windows

®

phone/tablet

X

Windows

computer/laptop

XX X

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6 Printing From a Memory Card

The following Epson Connect solutions are available for your product:

■ Epson Remote Print: When Epson Remote Print is installed on your computer, you

can select your product through the

File > Print command from anywhere in the

world. (An Internet connection is required for both your product and computer.)

■ Epson Email Print: Send your photos to your printer as attachments wherever you

have access to email.

■ Epson iPrint: Print from an Android or iOS device using the Epson iPrint

application.

For more information, including instructions on obtaining and installing any of the above

solutions, see your online User’s Guide or epson.com/connect (U.S) or epson.ca/connect

(Canada).

Printing From a Memory Card

Your product lets you print photos directly from your digital camera’s memory card; just

insert it into the memory card slot and you’re ready to print.

You can also print in various layouts to include several photos on one sheet of paper or

print from a USB flash drive. See the online User’s Guide for instructions.

Supported Memory Cards

You can insert the following memory card types in your product:

Note: Cards marked with an asterisk (*) require an adapter; consult your adapter

documentation for details on using it.

Illustration Memory card type

SD

SDHC

SDXC

miniSD*

miniSDHC*

microSD*

microSDHC*

microSDXC*

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Printing From a Memory Card 7

Inserting the Card

1. Make sure your product is turned on.

2. Remove the cap covering the memory card slot.

3. Insert your card as shown.

Caution: Do not force the card into the slot; it won’t go in all the way. Keep the

memory card slot cap out of the reach of children.

The memory card access light flashes, then stays lit. Now you can view your photos on the

LCD screen and print them (see page 8).

Removing the Card

After you finish printing your photos, follow these steps to remove the card:

1. Make sure the memory card access light is not flashing.

Caution: Do not remove the card or turn off your product while the memory card

access light is flashing or you may lose data from the memory card.

2. If the product is connected to your computer with a USB cable, do one of the

following:

Windows

®

: Open the My Computer, Computer, Windows Explorer, or File

Explorer

utility. Then right-click the name of your memory card (listed as a

removable disk) and select

Eject.

OS X: Drag the removable disk icon from your desktop or computer window

into the trash.

3. Pull the memory card straight out of its slot.

Note: To prevent dust from entering the product, insert the memory card slot cap.

Memory card access light

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8 Printing From a Memory Card

Printing Photos From the LCD Screen

You can select individual photos for printing as you view them on the LCD screen.

1. Make sure you loaded paper and inserted a memory card in the product.

2. Press

if necessary, then select Print Photos and press the OK button.

3. Select

View and Print Photos and press the OK

button. A photo on your memory card is displayed.

4. Press l or r to scroll through your photos and display

one that you want to print.

5. Press

+ or – to select the number of copies you want

of that photo.

6. Repeat steps 4 and 5 to select more photos.

7. Press d to view additional options.

8. Select the option you want to change, then press the

OK button and change the

settings as necessary. You can select from the following options:

■ Browse to select photos by date

■ Select Photos to select all photos

■ Display Options to change the display setting for the LCD screen

■ Print Settings to change the print settings (e.g., paper size, paper type, and

borders)

■ Photo Adjustment to change the appearance of your printed photos (e.g.,

sharpness and fixing red-eye)

■ Filter to apply a sepia tone or black-and-white filter

■ Crop/Zoom to zoom your photo and crop the printed image

For more information on these features, see your online User’s Guide.

9. When you’re ready to print, press the

x button.

To cancel printing, press the

y button.

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Printing Photos From a Digital Camera 9

Printing Photos From a Digital Camera

If you have a digital camera that supports PictBridge printing, you can print your photos

directly from the camera using a USB cable. Check your camera manual to see if it is

compatible. If you want to print from a digital camera wirelessly, see your online

User’s Guide for instructions.

1. Make sure you loaded paper in the product.

2. Remove any memory cards from the product.

3. Press

if necessary, then select Setup and press the OK button.

4. Select

External Device Setup and press the OK button.

5. Select

Print Settings or Photo Adjustments, then press OK button and change

settings as necessary.

6. Connect the USB cable that came with your camera

to the USB port on the side of your product.

7. Turn on your camera.

8. Follow the instructions that came with your camera to

select and print your photos.

When you finish printing, turn off your camera and

disconnect it from the product.

Printing From a Computer

To print from a computer, follow the instructions on the Start Here sheet to install the

necessary software. Then see your online User’s Guide for printing instructions.

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10 Maintenance

Maintenance

Follow the instructions in this chapter to check and clean the print head nozzles, clean the

paper path, and replace the ink cartridge. To align the print head, see your online

User’s Guide.

Checking and Cleaning the Print Head

Nozzles

If your printouts are faint or have gaps in them, some of the nozzles in the print head may

be clogged or ink may be running low in the ink cartridge. Follow the steps below to check

the print head nozzles.

Note: You cannot clean the print head if the ink cartridge is expended, and may not be

able to clean it when the cartridge is low. You must replace the cartridge first.

1. Load 4 x 6-inch (102 × 152 mm) paper in the product.

2. Press

if necessary, then select Setup > Maintenance > Nozzle Check.

3. Press

x to print the nozzle check pattern.

4. Check the pattern that prints to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

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Cleaning the Paper Path 11

5. Do one of the following:

■ If there are no gaps, the print head is clean. Select Finish Nozzle Check and

press the

OK button.

■ If there are gaps or the pattern is faint, select Head Cleaning and press the OK

button. Then press

x to clean the print head.

Caution: Never turn off the product during a cleaning cycle or you may

damage it.

After cleaning the print head, you can print another nozzle check pattern by

selecting

Nozzle Check and pressing the OK button. Otherwise, select Finish

Cleaning

and press the OK button.

Cleaning the Paper Path

If your printouts are smeared or scuffed, or your paper does not feed correctly, clean the

paper path inside the printer by following the steps below.

Note: Do not use tissues to clean the inside of the product; lint from tissues may clog

the print head nozzles.

1. Load a sheet of paper in the product.

2. Press

if necessary, then select Setup > Maintenance > Paper Guide Cleaning.

3. Follow the instructions on the LCD screen to clean the paper path.

4. Repeat as necessary until the paper comes out clean.

Checking Ink Levels

To check the ink level in the cartridge, press if necessary, and select Setup > Ink Level.

Press

OK to exit.

Note: The ink level displayed is an approximate.

If are you printing from a computer, a window may also appear on your computer screen

when you try to print when ink is low. This window can optionally display ink offers and

other updates from Epson.

Note: To disable checking for ink offers or updates from Epson, see the instructions in

your online User’s Guide.

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12 Replacing the Ink Cartridge

Replacing the Ink Cartridge

Make sure you have a new ink cartridge before you begin. You must install the new

cartridge immediately after removing the old one.

Caution: Do not open the ink cartridge package until you are ready to install the ink.

Cartridges are vacuum packed to maintain reliability.

Note: Leave the expended cartridge installed until you have obtained a replacement, or

the ink remaining in the print head nozzles may dry out. If you remove a low or

expended ink cartridge, you cannot reinstall and use the cartridge.

1. Turn on your product.

2. If an ink cartridge is expended, you see a message on the LCD screen. Press the

OK

button.

If you’re replacing a cartridge before you see a message on the LCD screen, press

if

necessary, then select

Setup > Maintenance > Ink Cartridge Replacement. Press

the

OK button to proceed.

3. Unpack the ink cartridge and completely remove the yellow tape only.

Caution: Do not remove any other labels or seals, or ink may leak.

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Replacing the Ink Cartridge 13

4. Remove the cap.

Caution: Do not touch the areas shown below. Doing so may prevent normal

operation and printing.

Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink

gets into your eyes, flush them immediately with water. If ink gets into your

mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach

of children.

5. Press x.

6. Open the inner cover.

Caution: Do not move the print head by hand; otherwise, you may damage your

product. Do not touch the flat white cable inside the product.

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14 Replacing the Ink Cartridge

7. Press the blue tab down to unlock the ink cartridge. Then lift the ink cartridge to

remove it.

Note: Use the cap from the replacement ink cartridge to recap the used cartridge

before disposing of it. Do not take the used cartridge apart or try to refill it.

8. Hold the cartridge with the green chip facing towards you and insert the cartridge at

an angle as shown. Then press the ink cartridge down until it clicks into place.

Caution: Make sure to insert the ink cartridge in the correct direction or you may

damage the product.

9. Close the inner cover

10. Press x to start charging the ink. Then follow the rest of the on-screen instructions.

Caution: Don’t turn off the product or open the inner cover while ink is charging or

you may not be able to print. If you remove an ink cartridge for later use, recap the

ink cartridge using the cap that came with it to prevent the ink from drying out and

to protect the surrounding area from getting smeared by ink.

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Purchasing Epson Ink Cartridges and Paper 15

Purchasing Epson Ink Cartridges and Paper

You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or

epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized

reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

Use the following list when you order or purchase new ink cartridges:

Note: This product uses only genuine Epson-brand cartridges. Other brands of ink

cartridges and ink supplies are not compatible and, even if described as compatible,

may not function properly.

The cartridge included with the printer is designed for printer setup and not for resale.

After some ink is used for charging, the rest is available for printing. Yields vary

considerably based on images printed, print settings, paper type, frequency of use, and

temperature. For print quality, a variable amount of ink remains in the cartridge after the

“replace cartridge” indicator comes on.

For best printing results, use up a cartridge within six months of opening the package,

and before the expiration date on the cartridge box.

Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold

temperatures, allow them to warm up to room temperature for at least 3 hours before

using them.

Part number Description

320 Color Ink Cartridge

320P Print Pack — Color Ink Cartridge and Glossy Photo Paper

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16 Transporting Your Product

Transporting Your Product

If you need to store or transport your product, prepare it as described here.

Caution:

■ Avoid tilting the product, placing it vertically, or turning it upside down; otherwise

ink may leak.

■ Leave the ink cartridge installed. Removing the cartridge can dry out the print head

and may prevent the product from printing.

■ Do not subject the product to strong impacts or you may damage it.

■ Do not leave the product in direct sunlight, near heaters, inside cars, and other

areas subject to high temperatures. Otherwise, the product may get damaged or

leak ink.

1. Turn off the product by pressing the P button.

2. Make sure the green power light on the front of the product is turned off and then

unplug the power cord.

Caution: Make sure the power light is off before unplugging the power cord;

otherwise, the print head may not return to the home position. This can cause the

print head to dry out which may prevent the product from printing.

3. Remove all the paper from the product.

4. Remove any memory cards inserted in the product.

5. Disconnect any connected cables.

6. Close the cover and output tray as shown.

7. Place the product in a bag if traveling a short distance or in its original packaging

materials (or equivalent packing materials) when transporting the product a long

distance.

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Solving Problems 17

Solving Problems

If you have a problem with your product, check the messages on the control panel to

diagnose the cause.

You can also check “Problems and Solutions” below for basic troubleshooting suggestions,

or see your online User’s Guide for more detailed help.

Note: Breakdown or repair of this product may cause loss of network data and settings.

Epson is not responsible for backing up or recovering data and settings during or after

the warranty period. We recommend that you make your own backup or print out your

network data and settings.

Problems and Solutions

Check the solutions below if you’re having trouble using your Epson product.

Note: If the LCD screen is dark, press any button to wake the printer from sleep mode.

Product Status Messages

Error Messages Solutions

Printer error Turn the product off and then back on again. If the error is still

displayed, contact Epson.

Operation canceled. An

error occurred while saving.

Make sure the memory card is inserted correctly and meets the

specifications for your product.

Paper Configuration is

disabled

The Paper Configuration setting must be turned on to use

AirPrint.

A printer's ink pad is nearing

the end of its service life

The ink pads are near the end of their service life and the

message will be displayed until the ink pad is replaced. Contact

Epson. (To resume printing, press

x.)

A printer's ink pad is at the

end of its service life

The ink pad is at the end of its service life. Turn off the product

and contact Epson.

Combination of the IP

address and the subnet

mask is invalid.

There is a problem with the network connection to your product.

Check the solutions in this guide or your online User’s Guide.

Recovery Mode An error has occurred during firmware updating. Connect your

product using a USB cable and try updating the firmware again. If

you still receive this error message, contact Epson for support.

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18 Problems and Solutions

Network Problems

■ Try connecting to the router or access point with your computer or another device to

confirm that it is working correctly.

■ The product can only connect to a network that supports 2.4 GHz. If you are using a

5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz)

mode.

■ Try resetting the router (turn it off and then on), then try to connect to it again.

■ View the network status (see the next section) to check the signal strength. If it is

poor, try moving the product closer to your router or access point. Avoid placing it

next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a

filing cabinet.

■ If your wireless router doesn’t broadcast its network name (SSID), manually enter

your wireless network name.

■ If your wireless router has security enabled, make sure you entered the WEP key or

WPA passphrase correctly.

■ When using TCP/IP, make sure your network’s DHCP option is enabled (your router

manufacturer will be able to assist you with this setting).

■ Remove and reinstall your product software.

■ Disable the firewall temporarily to see if that may be causing the problem. Contact

your firewall manufacturer for assistance.

■ You may need to disable any anti-virus software on your wireless router or access

point.

Check Network Status

1. Press if necessary, then select Setup and press the OK button.

2. Select

Network Settings and press the OK button.

3. Select

Network Status and press the OK button.

4. Press d or u to scroll through your network information, or press l or r to view

additional options.

Printing Problems

■ Make sure your paper is loaded short edge first and is positioned against the left side

with the edge guide against its right side. Don’t load paper above the arrow mark

inside the edge guide.

■ Make sure the paper size and paper type settings are correct for the paper you loaded.

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Problems and Solutions 19

■ Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the

print head, if necessary.

■ You may need to align the print head.

Paper Feeding Problems

■ If paper doesn’t feed, remove it from the paper feed slot. Flip through the stack to

separate the sheets a little. Then reload the paper against the left side, and slide the

right edge guide against the paper (but not too tightly).

■ Do not load too many sheets at once. See your online User’s Guide for more

information.

■ Make sure the paper size and paper type settings are correct for the paper you loaded.

Print Quality Problems

If you have any problems with the copy or print quality, try these solutions:

■ Load the paper printable side up (usually the whiter, brighter, or glossy side).

■ Make sure the paper size and paper type settings are correct for the paper you loaded.

■ Make sure your paper isn’t damp or curled.

■ Use a support sheet with special paper or load your paper one sheet at a time. Remove

sheets from the output tray so not too many collect at a time.

■ For best results, use genuine Epson ink and paper (see page 15).

■ If you notice light or dark bands across your printouts or they are too faint, you may

need to clean the print head (see page 10). Run a nozzle check to see if any of the

print head nozzles are clogged. Then clean the print head, if necessary.

■ If you notice jagged vertical lines, you may need to align the print head. See your

online User’s Guide for instructions.

■ The ink cartridge may be low on ink. Check your cartridge status (see page 11) and

replace the cartridge, if necessary (see page 12).

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20 Where to Get Help

Where to Get Help

Internet Support

Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support (Canada)

and select your product for solutions to common problems. You can download drivers and

documentation, get FAQs, or e-mail Epson.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■ Product name (PM-400)

■ Product serial number (located on the back of the product)

■ Proof of purchase (such as a store receipt) and date of purchase

■ Description of the problem

Then call:

(562) 276-7282 (U.S.) or (905) 709-2567 (Canada), 6

AM to 8 PM, Pacific Time, Monday

through Friday and 7

AM to 4 PM Saturday.

Days and hours of support are subject to change without notice. Toll or long distance

charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or

epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized

reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

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