Whirlpool WGD9620HW Le manuel du propriétaire

Marque: Whirlpool

Modèle: WGD9620HW

Catégorie: Sèche-linge

Taper: Le manuel du propriétaire

W11184589A

W11184908A-SP

If you have any problems or questions, visit us at www.whirlpool.com.

Pour tout problème ou question, consulter www.whirlpool.ca.

Use and Care Guide

Guide d’utilisation et d’entretien

Electronic Dryer

Sécheuse électronique

Para obtener acceso

al Manual de uso y

cuidado en español, o para

obtener información adicional

acerca de su producto, visite

www.whirlpool.com.

DRYER SAFETY

Table of Contents

DRYER SAFETY .......................................................................2

ACCESSORIES ........................................................................4

CHECK YOUR VENT SYSTEM FOR GOOD AIRFLOW ............5

CONTROL PANEL AND FEATURES ......................................... 6

CYCLE GUIDE .......................................................................... 7

USING YOUR DRYER ..............................................................9

ADDITIONAL FEATURES ........................................................12

DRYER CARE .........................................................................13

TROUBLESHOOTING – CONNECTIVITY ...............................15

INTERNET CONNECTIVITY GUIDE ........................................15

TROUBLESHOOTING ............................................................16

CONNECTED APPLIANCE REGULATORY NOTICES ............ 20

WARRANTY ............................................................................ 22

ASSISTANCE OR SERVICE ..................................... Back Cover

Table des matières

SÉCURITÉ DE LA SÉCHEUSE ...............................................23

ACCESSOIRES ......................................................................25

VÉRIFICATION D’UNE CIRCULATION D’AIR ADÉQUATE

POUR LE SYSTÈME D’ÉVACUATION ....................................26

TABLEAU DE COMMANDE ET CARACTÉRISTIQUES ..........28

GUIDE DES PROGRAMMES ..................................................29

UTILISATION DE LA SÉCHEUSE ...........................................31

CARACTÉRISTIQUES SUPPLÉMENTAIRES ..........................34

ENTRETIEN DE LA SÉCHEUSE .............................................35

DÉPANNAGE – CONNECTIVITÉ ............................................37

GUIDE DE CONNEXION INTERNET.......................................37

DÉPANNAGE ..........................................................................38

AVIS D’APPLICATION DE LA RÉGLEMENTATION

DE LA CONNEXION DES ÉLECTROMÉNAGERS ..................42

GARANTIE .............................................................................. 44

ASSISTANCE OU SERVICE ...........................Couverture arrière

WARNING:

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly could result in serious injury, death, or property

damage.

Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this

or any other appliance.

–

WHAT TO DO IF YOU SMELL GAS:

•

Do not try to light any appliance.

•

Do not touch any electrical switch; do not use any phone in your building.

•

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s

instructions.

•

If you cannot reach your gas supplier, call the re department.

–

Installation and service must be performed by a qualied installer, service agency, or

the gas supplier.

•

Clear the room, building, or area of all occupants.

ACCESSORIES

INSTALLATION & MAINTENANCE

ACCESSORIES

FACTORY CERTIFIED PARTS – these three

words represent quality parts and accessories

designed specically for your appliance.

Time tested engineering that meets

our strict quality specications.

FACTORY CERTIFIED PARTS

Accessories designed for your appliance:

Customize your new dryer with the following genuine

Whirlpool accessories. For more information on options

and ordering, call 1-866-698-2538 or visit us at:

www.whirlpool.com/accessories. In Canada, call

1-800-688-2002 or visit us at www.whirlpoolparts.ca.

Stack Kit

If space is at a premium, the stack kit

allows the dryer to be installed on top

of the washer.

15" Pedestal

Color-matched pedestal raises the dryer to

a more comfortable working height. The large

drawer provides convenient storage.

Drying Rack

The drying rack provides a

stationary drying surface for

items such as sweaters and

tennis shoes. See the

“Additional Features” section

for more information.

CHECK YOUR VENT SYSTEM FOR GOOD AIRFLOW

Good airow

Maintain good airow by:

Cleaning your lint screen before each load.

Replacing plastic or foil vent material

with 4" (102 mm) diameter heavy, rigid

vent material.

Good

Better

Using the shortest length of vent possible.

Using no more than four 90° elbows in a vent system;

each bend and curve reduces airow.

Removing lint and debris from the exhaust hood.

Removing lint from the entire length of the vent system

at least every 2 years. When cleaning is complete, be

sure to follow the Installation Instructions supplied with

your dryer for nal product check.

Clearing away items from the front of the dryer.

Use automatic cycles for better fabric care and energy savings

Using automatic (not timed) cycles, the drying air temperature and moisture levels are sensed in the load. This sensing process

occurs throughout the entire drying cycle and turns off once the load reaches your selected dryness level. Using the Normal

dryness level provides the optimal energy savings.

When using Timed Dry/Quick Dry, the dryer runs for the amount of time you select, which can result in shrinkage, wrinkling,

and static due to overdrying. Use Timed Dry for the occasional damp load that needs a little more drying time or when using

the drying rack.

Tips for getting the best performance from your steam dryer

Results may vary depending on fabric. 100% cotton

garments with wrinkle-free nish may yield better results

than those without. 100% cotton items may require

additional touching up after cycles that use steam.

Use of a fabric softener sheet is not recommended with

cycles that use steam. It may cause temporary staining

on clothes.

Cycles that use steam are not recommended for items that

have been starched. Wash any starched or new garments

prior to using a cycle that uses steam.

The Steam Refresh cycle is best for smoothing out wrinkles

and reducing odors from loads consisting of dry items of

wrinkle-free cotton, cotton-polyester blend, common knits,

and synthetics.

Along with heat, dryers require good airow to efciently

dry laundry. Proper venting will reduce your drying times

and improve your energy savings. See the Installation

Instructions.

The venting system attached to the dryer plays a big

role in good airow. Blocked or crushed vents as well

as improper venting installation will reduce airow and

dryer performance.

Service calls caused by improper venting are not covered

by the warranty and will be paid by the customer, regardless

of who installed the dryer. To clean or repair venting, contact

a venting specialist.

EcoBoost

™

option

Touch to activate the EcoBoost

™

option, which allows you to increase your energy savings by using a slightly lower heat level.

For automatic cycles, the EcoBoost

™

option will increase drying times by approximately 40 minutes; the display will reect

this time.

EcoBoost

™

is only available on the Regular/Normal cycle and defaults on for that cycle. For optimal energy, turn on the

EcoBoost

™

option. For optimal time, turn off the EcoBoost

™

option. Not available on all cycles and settings.

CONTROL PANEL AND FEATURES

Not all features and cycles are available on all models.

NOTE: The control panel features a sensitive surface that responds to a light touch of your  nger. To ensure your selections are

registered, touch the control panel with your  ngertip, not your  ngernail. When selecting a setting or option, simply touch the

appropriate button.

POWER/CANCEL BUTTON

Touch to turn the dryer on or off or to a cancel a cycle.

HOME BUTTON

Touch this button and the LCD screen will show the

home screen, where you can select your cycle, settings,

and options.

FAVORITES BUTTON

Stores and accesses your favorite cycles, and also

accesses a history of recently run cycles.

LCD SCREEN

Use this screen to select cycle, settings, options, etc.

Swiping the screen gives access to  ve frequently run

cycles.

REMOTE ENABLE BUTTON

Download the Whirlpool

app and follow the instructions

to connect your dryer to your home Wi-Fi network. You

may also visit www.whirlpool.com/connect. In Canada,

visit www.whirlpool.ca/connect. After having connected

to Wi-Fi, press the REMOTE ENABLE button any time you

want to use the app. Pressing this button locks out the

LCD screen and you will be prompted with a message about

the dryer waiting for input from the app. To exit this mode,

press the REMOTE ENABLE button again.

TOOLS BUTTON

Touch this button to access the Tools screen. For more

information, see page 11.

START/PAUSE BUTTON

Touch and hold to start, or touch to pause a cycle. When

the dryer drum begins to move, release the START/PAUSE

button. Continuing to hold the Start/Pause button after the

dryer has started will cause the dryer to stop.

Temperature

LOW

Set Auto-Drying L...

NORMAL

Wrinkle Shield

OFF

What to Dry

REGULAR

How to Dry

NORMAL

4:28

0:45

.....

CYCLE GUIDE

How do you want to dry?

“How to Dry” Cycle Selection

Normal Wrinkle

Shield

Heavy Duty

Sanitize*

Timed Dry Quick Dry

Regular

Automatic

Sensor Cycle

stops when

dryness level

is reached.

High Heat

longer cycle

Automatic

Sensor Cycle

stops when

dryness level

is reached.

Hot High

Heat

Used to

kill 99.9%

of three

common

bacteria.

Set amount

of dry time

Dryer runs for

the amount of

time selected.

Set amount

of dry time

Dryer runs for

the amount of

time selected.

What do you

want to dry?

“What to Dry”

Cycle Selection

Baby Clothes

Regular

Pajamas

Handkerchiefs

a R

T-Shirts

Sweatshirts

a R

Jeans

a R

Cotton Drapes

Machine Wash Curtains

Tablecloth

R a

Business Casual

No-Iron Fabrics

Bras

Delicates

a R

Fabric Shower Curtain

Lingerie

a R

Sheers

Undergarments

a R

Wool

Dress Shirts/Pants

a R

Blankets

Bulky Items

R a

Fabric Rugs

Heavy Drapes

a R

Coats and Jackets

a R

Comforters

R a

Pet Bedding

a R

Pillows – Fiber Fill

a R

Sheets

R a

Sleeping Bags

Stuffed Animals

Your dryer has a unique user interface to help you select the best cycle you need for your load. The “What to Dry” “How to Dry” layout

guides you to the optimal cycle in two easy steps:

1. First determine what items are in the load that you are trying to dry. Use that to guide your “What to Dry” selection.

2. Then determine how you want the dryer to dry them by selecting the appropriate “How to Dry” selection. Modiers are preset for the

items being dried, but can be changed if desired.

To get the most energy savings and enhanced fabric care from your dryer, use the automatic cycles. These cycles measure the drying

air temperature and moisture levels to turn the dryer off once the load reaches the selected dryness level. Dryer performance and

results may vary with service voltage less than 240.

For best fabric care, choose the cycle that

best ts the load being dried.

R – Recommended Cycle

a – Alternate Cycle

Blank – Cycle is available but not optimal

* Extended high-heat drying cycle intended to help sanitize items such as sheets and towels. This cycle is not recommended for all

fabrics. For best results, this cycle should be run to completion to ensure sanitization. Do not interrupt cycle.

How do you want to dry?

“How to Dry” Cycle Selection

Normal Wrinkle

Shield

Heavy Duty

Sanitize*

Timed Dry Quick Dry

Regular

Automatic

Sensor Cycle

stops when

dryness level

is reached.

High Heat

longer cycle

Automatic

Sensor Cycle

stops when

dryness level

is reached.

Hot High Heat

Used to kill

99.9% of

three

common

bacteria.

Set amount of

dry time

Dryer runs for

the amount of

time selected.

Set amount of

dry time

Dryer runs for

the amount of

time selected.

What do you

want to dry?

“What to Dry”

Cycle Selection

Cotton Undergarments

Whites

R a

White Napkins

R a

Athletic

Colors

R a

Performance Wear

R a

Colored Napkins

R a

Dish Cloths

Towels

a R a

Towels

a R a

Non-rubber-lined Rugs

Feather Pillows

Air Only

R a

Plastic Shower Curtains

R a

Rubber and Rubber-

backed Rugs and Mats

R a

Vinyl Tablecloths

R a

For best fabric care, choose the cycle that

best ts the load being dried.

R – Recommended Cycle

a – Alternate Cycle

Blank – Cycle is available but not optimal

* Extended high-heat drying cycle intended to help sanitize items such as sheets and towels. This cycle is not recommended for all

fabrics. For best results, this cycle should be run to completion to ensure sanitization. Do not interrupt cycle.

NOTE: Government energy certications for this model were based on the Regular + Normal Cycle, Highest Temperature Setting,

Normal Dryness Level, EcoBoost

™

On. The as-shipped defaults were the same as the Government Energy Certication Settings

except the default Temperature Setting of Medium was adjusted to the Highest Temperature Setting.

Touch POWER/CANCEL

Touch POWER/CANCEL to turn on the dryer.

To cancel a cycle in progress, touch POWER/CANCEL or

touch the “X” on the touch screen to the right of the estimated

time remaining. To con rm cancellation of the cycle, touch

“PROCEED” on the touch screen.

USING YOUR DRYER

Clean the lint screen

Clean the lint screen before each load. Pull the lint screen

straight up. Roll lint off the screen with your  ngers. Do

not rinse or wash screen to remove lint. Wet lint is hard

to remove. Push the lint screen  rmly back into place.

For additional cleaning information, see “Dryer Care.”

Load the dryer

Open the door by pulling on the handle. Place laundry in the

dryer. Add a dryer sheet to wet load, if desired. Close the door.

IMPORTANT: Do not tightly pack the dryer. Items need

to tumble freely. Tightly packing can lead to poor drying

performance and may increase wrinkling and tangling.

WARNING: To reduce the risk of  re, electric shock, or injury

to persons, read the Important Safety Instructions before

operating this appliance.

Check Vent

This pop-up screen will show

the status of air ow through

the dryer and the dryer vent

system for the dryer’s life.

This feature is available

during Automatic and Steam

Cycles only. During the sensing

phase at the beginning of the cycle, the Check Vent screen will

display if a blocked vent or low air ow issue is detected. This

pop-up screen will remain for the entire cycle. Should the Check

Vent pop-up screen display, refer to the “Troubleshooting”

section for potential solutions to the issue.

The pop-up screen will be cleared when selecting a new cycle,

touching Power/Cancel, or opening the door after the cycle has

completed. Although the pop-up screen will be cleared at the

beginning of a cycle, it will continue to display during the cycle

unless the root cause is resolved.

NOTE: The dryer will continue to operate even while the pop-up

screen is displayed, but poor air ow can impact dry times and

overall performance. For more information on maintaining good

air ow, see “Check Your Vent System for Good Air ow.” If there

are other error issues during a cycle, the Check Vent pop-up

screen will not be displayed. See the “Troubleshooting” section.

CHECK VENT

Appliance detects a reduced air

ﬂow.

Please check the vent and clean it

for a better performance.

OKAY

First select a cycle from the “What to Dry” (automatic cycles)

options; then select a “How to Dry” option to get the best

combination cycle available for the type of items you are

going to dry. Y

ou may also select the Sanitize cycle for a long,

high-heat cycle which has been proven to reduce household

bacteria. The Sanitize cycle overrides previous selections and

cannot be modi ed. See “Cycle Guide” for cycle details. Not

all cycles are available on all models.

Automatic Cycles

You can select a different dryness level, depending on your

load. Touch SET AUTO-DRYING LEVEL, then touch the screen

to choose between More, Normal, or Less to adjust the

dryness level at which the dryer will shut off. Dryness level

can be changed in the  rst 5–8 minutes of the cycle.

Automatic cycles give the best drying in the shortest time.

Drying time varies based on fabric type, load size, and

dryness setting.

NOTE: Automatic cycles will give you up to four temperatures

to adjust, depending on the “What to Dry” or “How to Dry”

selections that have been made.

Timed Dry Cycle

When you select Timed Dry, the default time appears in

the display. To change the drying time, touch TIMED DRY

or QUICK DRY, then touch the screen to choose a new

drying time.

The default temperature may be changed by touching

TEMPERATURE, then touching the screen to adjust the

temperature.

Wrinkle Shield

™

The Wrinkle Shield

™

option will periodically tumble the load

after the end of the cycle for up to 150 minutes. Touch

WRINKLE SHIELD option, then touch “ON” to activate this

option. Wrinkle Shield

™

option may be ended at any time by

touching the

“X” on the touch screen to the right of the estimated time

remaining.

From the home screen, touch the Options icon (at upper right

of screen) and the Options screen will show Static Reduce,

Damp Dry Signal, and/or EcoBoost

™

(depending on cycle).

NOTE: Not all options and settings are available with all cycles.

Damp Dry Signal

Touch to turn the Damp Dry Signal on or off. When selected,

a series of beeps will sound when the load is damp, but not

completely dry. This will allow you to take clothes out of the

load that do not need to dry completely. This option is available

on some cycles. The Damp Dry Signal is selected as a default

for the Bulky Items/Normal, Bulky Items/Wrinkle Control, and

Bulky Items/Heavy Duty cycles, as a reminder to manually

reposition bulky loads midway through the cycle.

Static Reduce (on some models)

Touch to add the Static Reduce option to selected

automatic cycles. The dryer will automatically tumble,

pause, and introduce a small amount of moisture

into the load to help reduce static. This option adds

approximately 3 minutes to the total cycle time.

EcoBoost

™

Option

Touch to activate the EcoBoost

™

option, which allows you

to increase your energy savings by using a slightly lower heat

level. This will increase drying times. The EcoBoost

™

option

is only available on the Regular/Normal cycle and defaults on.

Select cycle and modi ers

Temperature

LOW

Set Auto-Drying L...

NORMAL

Wrinkle Shield

OFF

What to Dry

REGULAR

How to Dry

NORMAL

4:28

0:45

Select any additional options

Touch and hold START/PAUSE

to begin cycle

Touch and hold START/PAUSE to begin the cycle.

Remove garments promptly

after cycle is  nished

Promptly remove garments after cycle has completed

to reduce wrinkling. You can also save the last run cycle

as a favorite by touching the (FAVORITES) button.

Use Tools button to change

other settings, if desired

The Tools button gives access to many other settings, utility

cycles, preferences, and information. Touch the TOOLS button

to access the Tools screen, which contains the following

(you will need to scroll down with your  nger to access

all of the selections).

Control Lock

Press this icon to lock the controls. Swipe up to unlock.

Mute

Press this icon to mute or unmute sounds.

Utility Cycle

Steam Refresh

Select Steam Refresh to reduce odors and light wrinkles in

dry loads consisting of wrinkle-free cotton, cotton-polyester

blends, common knits, and synthetics. If you will be unable

to remove a load immediately, touch WRINKLE SHIELD to

add up to 150 minutes of periodic tumbling. You may select

the + Steam setting to add a short steam cycle after

60 minutes to help smooth out wrinkles.

Preferences

Press to access Times and Dates, Sound Volume, Display

Settings, and Regional. Follow the screen prompts.

WiFi

Press to access Connect to Network, SAID Codes,

Mac Address, and WiFi. Follow the screen prompts.

Info

Press to access Service & Support, Store Demo Mode,

Restore Factory, WiFi Terms and Conditions, and Software

Terms and Conditions. Follow the screen prompts.

/ / / / / / / /

ADDITIONAL FEATURES

USING THE DRYING RACK

Use the drying rack for items that you do not want to tumble

dry, such as sweaters and tennis shoes. When you use

the drying rack, the drum continues to turn, but the rack

remains stationary.

The drying rack is intended for use with the Timed Dry cycles

only. The drying rack cannot be used with automatic cycles.

To use the drying rack:

IMPORTANT: Do not remove the lint screen.

1. Open dryer door.

USING THE DRYING RACK (cont.)

2. Align the two hooks on the front of the drying rack

with the holes in the dryer door opening and press

down fully into holes. Rest the rear support on the

dryer back ledge.

3. Place wet items on top of the drying rack. Allow space

around items for air to circulate. The drying rack does

not move, but the drum will rotate; be sure to leave

adequate clearance between items and the inside of

the dryer drum. Make sure items do not hang over the

edges or between drying rack grille.

4. Close the door.

5. Select a Timed Dry/Air Only, or Low Temperature cycle.

Items containing foam, rubber, or plastic must be dried

on a clothesline or by using the Air Only setting.

6. When the cycle is selected, the Estimated Time

Remaining display shows the default time. You can

change the actual time in the cycle by increasing or

decreasing the cycle time.

7. Start the dryer.

NOTE: Check the lint screen and remove any lint

accumulated from items dried on the drying rack

after the cycle is  nished.

CLEANING THE LINT SCREEN

Every-load cleaning

The lint screen is located in the door opening of the dryer.

Clean the lint screen before each load. A screen blocked

by lint can increase drying time.

To clean:

1. Pull the lint screen straight up. Roll lint off the screen

with your  ngers. Do not rinse or wash screen to remove

lint. Wet lint is hard to remove.

2. Push  rmly back into place.

IMPORTANT:

Do not run the dryer with the lint screen loose,

damaged, blocked, or missing. Doing so can cause

overheating and damage to both the dryer and fabrics.

If lint falls off the screen into the dryer during removal,

check the exhaust hood and remove the lint. See

“Venting Requirements” in the Installation Instructions.

As-needed cleaning

Laundry detergent and fabric softener residue can build

up on the lint screen. This buildup can cause longer

drying times for your clothes, or cause the dryer to stop

before your load is completely dry. The screen is probably

clogged if lint falls off while the screen is in the dryer.

Clean the lint screen with a nylon brush every 6 months,

or more frequently, if it becomes clogged due to a residue

buildup.

To wash:

1. Roll lint off the screen with your  ngers.

2. Wet both sides of lint screen with hot water.

3. Wet a nylon brush with hot water and liquid detergent.

Scrub lint screen with the brush to remove residue

buildup.

4. Rinse screen with hot water.

5. Thoroughly dry lint screen with a clean towel.

Reinstall screen in dryer.

DRYER CARE

CLEANING THE DRYER LOCATION

Keep dryer area clear and free from items that would

block the air ow for proper dryer operation. This includes

clearing piles of laundry in front of the dryer.

CLEANING THE DRYER INTERIOR

To clean dryer drum:

1. Use a mild hand dish detergent mixed at a low

concentration with very warm water, and rub with

a soft cloth.

2. Rinse well with a wet sponge or towel.

3. Tumble a load of clean clothes or towels to dry drum

Use a micro ber cloth and hot water in a spray bottle

to clean the drum and a second micro ber towel to dry.

NOTE: Garments that contain unstable dyes, such as

denim blue jeans or brightly colored cotton items, may

discolor the rear of the dryer interior. These stains are

not harmful to your dryer and will not stain future loads

of clothes. Dry unstable dye items inside out to avoid

transfer of dye.

REMOVING ACCUMULATED LINT

From inside the dryer cabinet

Lint should be removed every 2 years, or more often,

depending on dryer usage. Cleaning should be done by a

quali ed appliance servicer or ventilation system cleaner.

From the exhaust vent

Lint should be removed every 2 years, or more often,

depending on dryer usage.

SPECIAL INSTRUCTIONS

FOR STEAM MODELS

Water Inlet Hose

Replace inlet hose and hose screen after 5 years of use

to reduce the risk of hose failure. Periodically inspect and

replace inlet hose if bulges, kinks, cuts, wear, or leaks

are found.

When replacing your inlet hose, record the date

of replacement.

To Winterize the Dryer

1. Unplug dryer or disconnect power.

2. Shut off water faucet.

3. Disconnect water inlet hose from faucet and drain.

To Use the Dryer Again

1. Flush water pipes. Reconnect water inlet hose to faucet.

Turn on water faucet.

2. Plug in dryer or reconnect power as described in the

Installation Instructions.

NON-USE, STORAGE, AND MOVING CARE

Steam models only: Install and store your dryer where it

will not freeze. Because some water may stay in the hose,

freezing can damage your dryer. If storing or moving your

dryer during freezing weather, winterize it.

Non-Use or Storage Care

If you will be on vacation or not using your dryer

for an extended period of time, you should:

1. Unplug dryer or disconnect power.

2. Clean lint screen. See “Cleaning the Lint Screen.”

3. Turn off the water supply to the dryer. This helps to

avoid unintended  ooding (due to a water pressure

surge) while you are away.

Moving Care

For power supply cord-connected dryers:

1. Unplug the power supply cord.

2. Gas models only: Close shut-off valve in gas supply line.

3. Gas models only: Disconnect gas supply line pipe and

remove  ttings attached to dryer pipe.

4. Gas models only: Cap the open fuel supply line.

5. Steam models only: Shut off water faucet.

6. Disconnect the water inlet hose from faucet, then drain

the hose. Transport hose separately.

7. Make sure leveling legs are secure in dryer base.

8. Use tape to secure dryer door.

For direct-wired dryers:

1. Disconnect power.

2. Disconnect wiring.

3. Steam models only: Shut off water faucet.

4. Steam models only: Disconnect the water inlet hose from

faucet, then drain the hose. Transport hose separately.

5. Make sure leveling legs are secure in dryer base.

6. Use tape to secure dryer door.

Reinstalling the Dryer

Follow the Installation Instructions to locate, level, and

connect the dryer.

TROUBLESHOOTING — CONNECTIVITY

First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners).

If you experience Possible Causes Solution

Dryer is not connected

to home Wi-Fi router:

The dryer may be in standby mode. Touch the POWER/CANCEL button on the dryer.

The dryer has never been connected

to the home Wi-Fi router.

See the Whirlpool

app.

Lost connection to home Wi-Fi router. Check whether the router is on and working with other

computers or devices in the home (able to access the internet).

Weak signal strength or signal

interference between the dryer

and router.

Try to place the wireless router closer to the dryer. It may be

necessary to install a Wi-Fi range extender.

Dryer is connected to

home Wi-Fi router, but

Whirlpool

app or

Smart Grid functions

do not work

User account has not been properly

set up, or the dryer has not been

registered in an account.

See the Whirlpool

app for account setup and dryer registration

instructions.

Verify that the dryer is paired with your account in the app.

Verify correct e-mail address, mobile number, and notication

preferences.

Get the App and Get Connected

With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at:

www.whirlpool.com/connect

In Canada, visit

www.whirlpool.ca/connect

IMPORTANT: Proper installation of your appliance prior to use is your responsibility. Be sure to read and follow the Installation Instructions

that came with your appliance.

Connectivity requires Wi-Fi and account creation. App features and functionality subject to change. Data rates may apply. If you have any

problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.

You Will Need:

SET UP

A home wireless router supporting Wi-Fi, 2.4Ghz with WPA2 security. If you are unsure of your router’s capabilities,

refer to the router manufacturer’s instructions.

The router to be on and have a live internet connection.

The 10-character Smart Appliance ID (SAID) code for your appliance. The SAID code is either printed on a label on the

appliance or can be found on the LCD screen. Refer to the appliance Use and Care Guide for the location.

Once installed, launch the app. You will be guided through the steps to set up a user account and to connect your appliance. If you have

any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.

Internet Connectivity Guide

TROUBLESHOOTING

If you experience Possible Causes Solution

Dryer Operation

Dryer will not run Door not closed completely. Make sure the dryer door is closed completely.

Start/Pause touched with ngernail. Touch START/PAUSE with pad of nger.

Household fuse is blown or circuit

breaker has tripped.

There may be two household fuses or circuit breakers for the

dryer. Check that both fuses are intact and tight, or that both

circuit breakers have not tripped. Replace the fuses or reset

the circuit breaker. If the problem continues, call an electrician.

Incorrect power supply. Electric dryers require 240 volt power supply. Check with a

qualied electrician.

Wrong type of fuse. Use a time-delay fuse.

Dryer will not turn off Dryer door was opened prior

to the end of the Wrinkle Shield

™

option.

If you open the dryer door prior to the end of the Wrinkle

Shield

™

option, the dryer will go into Pause mode. You will need

to touch Power/Cancel to turn off or touch Start/Pause to

continue the Wrinkle Shield

™

option.

Dryer will not heat Household fuse is blown or circuit

breaker has tripped.

The drum may be turning, but you may not have heat. Electric

dryers use two household fuses or circuit breakers. Replace the

fuses or reset the circuit breaker. If the problem continues, call

an electrician.

Incorrect power supply. Electric dryers require 240 volt power supply. Check with a

qualied electrician.

Supply line valve not open. For gas dryers, make sure that the valve on the gas supply line

is open.

Unusual Noise

Humming or whining

noise with Steam cycle

selected (on some

models)

Water pump or water inlet valve

(depending on model) on dryer

is running.

The water pump on the dryer is used during the Steam function.

If the dryer has just been installed or unused for an extended

period, the pump may be louder and run longer. This is normal.

NOTE: The valve may make this noise even with no water line

connected.

Thumping noise Dryer hasn’t been used in a while. This is normal. The thumping sound should diminish after a few

minutes of use.

Rattling or vibrating noise A small object caught between the

edges of dryer drum.

Check the front and rear edges of the drum for small objects.

Clean out pockets before laundering.

Dryer isn’t properly leveled. The dryer may vibrate if not properly installed. See the

Installation Instructions. All four dryer feet should be in rm

contact with the oor.

Clothing is balled up in dryer. When balled up, the load will bounce, causing the dryer

to vibrate. Separate the load items and restart the dryer.

Clicking noise Gas valve operating. On gas dryers, you may hear the gas valve clicking as it opens

and closes. This is normal.

Dryer Results

Drying times are too

long and clothes are

not getting dry

Lint screen is clogged with lint. Clean lint screen before each load.

EcoBoost

™

option is on. For optimal dry times, turn off the EcoBoost

™

option.

For optimal energy, turn on the EcoBoost

™

option.

The exhaust vent or outside exhaust

hood is clogged with lint, restricting

air movement.

Run the dryer for 5–10 minutes. Hold your hand under the

outside exhaust hood to check air movement. If you do not feel

air movement, clean exhaust system of lint or replace exhaust

vent with heavy metal or exible metal vent. See the Installation

Instructions.

The exhaust vent is not the correct

length.

Check that the exhaust vent is not too long or has too many

turns. Long venting will increase drying times. See the

Installation Instructions.

The exhaust vent diameter is not the

correct size.

Use 4" (102 mm) diameter vent material.

First try the solutions suggested here or visit our website at www.whirlpool.com/owners

(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.

TROUBLESHOOTING

If you experience Possible Causes Solution

Dryer Results (cont.)

Drying times are too

long and clothes are not

getting dry (cont.)

The dryer is not level. Clothes not contacting the moisture sensors during automatic

cycles. See “Level Dryer” in the Installation Instructions.

The Air Only temperature setting has

been selected.

Select the correct temperature for the types of garments being

dried. See “Cycle Guide.”

The load is too large and heavy to dry

quickly.

Separate the load to tumble freely.

Fabric softener sheets are blocking

the grille.

The air outlet grille is just inside the door, behind the lint screen.

Check that it is not blocked by a fabric softener sheet.

Use only one fabric softener sheet, and use it only once.

The dryer is located in a room with

temperature below 45ºF (7ºC).

Proper operation of dryer cycles requires temperatures above

45ºF (7ºC).

The dryer is located in a closet. Closet doors must have ventilation openings at the top and

bottom of the door. The front of the dryer requires a minimum of

1" (25 mm) of airspace, and, for most installations, the rear of the

dryer requires 5" (127 mm). See the Installation Instructions.

Cycle time is too short The load may not be contacting the

sensor strips on automatic cycles.

Level the dryer. See the Installation Instructions. All four dryer

feet should be in rm contact with the oor.

Steam models only: Clothes are

coming out of the Steam Refresh

cycle with damp or wet spots.

Under certain environmental or installation conditions, you may

experience underdrying.

The automatic cycle is ending early. Change the dryness level setting on automatic cycles.

Increasing or decreasing the dryness level will change the

amount of drying time in a cycle.

Lint on load Lint screen is clogged with lint. Clean lint screen before each load.

Stains on load Improper use of fabric softener. Add dryer fabric softener sheets at the beginning of the cycle.

Fabric softener sheets added to a partially dried load can stain

your garments. Do not use fabric softener sheets with steam

cycles.

Stains on drum Loose dyes in clothes. Drum stains are caused by dyes in clothing (usually blue jeans).

These will not transfer to other clothing.

Loads are wrinkled The load was not removed from dryer

at the end of the cycle.

Steam models only: Select Steam Refresh cycle to tumble

the load with water and heat. This cycle is best for smoothing

out wrinkles and reducing odors from dry loads consisting of

wrinkle-free cotton, cotton-polyester blends, common knits,

and synthetics.

NOTE: Refer to garment care label instructions. Dry-clean-only

garments are not recommended.

The dryer was tightly packed. Dry smaller loads that can tumble freely. Results may also vary

depending on fabric type.

Steam models only: For steam

cycles, the water is not properly

connected with the dryer.

Steam models only: Make sure water is connected to the dryer.

Check that water inlet hose is connected to both the faucet

and dryer’s water inlet valve. Check that the water supply is

turned on.

First try the solutions suggested here or visit our website at www.whirlpool.com/owners

(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.

TROUBLESHOOTING

If you experience Possible Causes Solution

Dryer Results (cont.)

Odors Recent painting, staining, or

varnishing in the area where your

dryer is located.

Ventilate the area. When the odors or fumes are gone from the

area, rewash and dry the clothing.

Steam models only: For steam

cycles, the water is not properly

connected with the dryer.

Make sure water is connected to the dryer. Check that water

inlet hose is connected to both the faucet and dryer’s water inlet

valve. Check that the water supply is turned on.

Odors are left in garments after

wearing.

To remove odors left in garments after wearing, select Steam

Refresh. This cycle is best for reducing wrinkles and odors from

dry loads consisting of wrinkle-free cotton, cotton-polyester

blends, common knits, and synthetics.

Load too hot Load removed before cooldown

portion of cycle complete.

Allow the dryer to complete the cooldown portion of the cycle

before removing the load.

Using Timed Dry cycle with a high

temperature setting.

Select an automatic cycle with a lower heat setting to avoid

overdrying the load.

Dryer Displaying Code Message or Indicator Is Lit

“PF” (power failure) The drying cycle has been interrupted

by a power failure.

Touch POWER/CANCEL to clear the display.

“L2” Diagnostic Code

(low or no line voltage

condition)

There may be a problem with your

home power supply, keeping the

dryer’s heater from turning on.

The dryer will continue to run when this diagnostic code is

present. Touch any pad to clear the code from the display and

return to the estimated time remaining.

NOTE: This error will only show during the initial installation.

Try the following:

•

Check to see if a household fuse has blown or circuit breaker

has tripped. Electric dryers use two household fuses or

breakers. Replace the fuse or reset the circuit breaker.

•

Conrm that the power cord is properly installed. Refer to

the Installation Instructions for details.

•

Select a Timed Dry heated cycle and restart the dryer.

If the message persists, consult a qualied electrician.

“F# E#” (F1 E1, F3 E1,

etc.) variable service

codes

The dryer is in need of service. If a code beginning with an “F” appears in the display, alternating

between F# and E#, the dryer control has detected a problem

that requires service. Call for service.

First try the solutions suggested here or visit our website at www.whirlpool.com/owners

(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.

TROUBLESHOOTING

If you experience Possible Causes Solution

Dryer Displaying Code Message or Indicator Is Lit (cont.)

Check Vent pop-up

screen is displayed

The lint screen or vent is clogged;

the vent is crushed or kinked or has

too many turns.

The dryer will continue to run when this pop-up screen is

displayed. Try the following:

• Clean lint screen.

• Check to see if the vent run from the dryer to the wall is

crushed or kinked.

• Conrm that the vent run from the dryer to the wall is free of

lint and debris.

• Conrm that the exterior vent exhaust hood is free of lint and

debris.

• Conrm that your vent system falls within the recommended

run length and number of elbows for the type of vent you

are using. Refer to “Plan Vent System” in the Installation

Instructions for details.

• Select a Timed Dry heated cycle and restart the dryer.

• If the pop-up screen displays, have your entire home venting

run cleaned.

Controls are locked The Control Lock is enabled. Touch the TOOLS button, go to Control Lock icon, and swipe up

to unlock the controls of the dryer.

First try the solutions suggested here or visit our website at www.whirlpool.com/owners

(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.

Connected Appliance Regulatory Notices

Federal Communications Commission

(FCC) Compliance Notice

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct

the interference by one of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

– Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation

is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interference that may cause undesired operation.

Changes or modications not expressly approved by the party

responsible for compliance could void the user’s authority to

operate the equipment.

RF Exposure Information

To comply with FCC/IC RF exposure requirements for mobile

transmitting devices, this transmitter should only be used or

installed at locations where there is at least 20 cm separation

distance between the antenna and all persons.

To comply with FCC/IC RF exposure limits for general

population/uncontrolled exposure, the antenna(s) used for this

transmitter must be installed to provide a separation distance of

at least 20 cm from all persons and must not be co-located or

operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Compliance Notice

This Device complies with Industry Canada License-exempt RSS

standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference,

2. This device must accept any interference, including

interference that may cause undesired operation of the device.

Under Industry Canada regulations, this radio transmitter may

only operate using an antenna of a type and maximum (or lesser)

gain approved for the transmitter by Industry Canada. To reduce

potential radio interference to other users, the antenna type and

its gain should be so chosen that the equivalent isotropically

radiated power (e.i.r.p.) is not more than that necessary for

successful communication.

This radio transmitter IC: 10248A-XPWG3 has been approved by

Industry Canada to operate with the antenna types listed below with

the maximum permissible gain and required antenna impedance for

each antenna type indicated. Antenna types not included in this list,

having a gain greater than the maximum gain indicated for that type,

are strictly prohibited for use with this device.

To comply with FCC and Industry Canada RF radiation

exposure limits for general population, the antenna(s) used for

this transmitter must be installed such that a minimum separation

distance of 20 cm is maintained between the radiator (antenna)

and all persons at all times and must not be co-located or

operating in conjunction with any other antenna or transmitter.

Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation

est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

Antenna Maximum Permissible Required

Type Antenna Gain (dBi) Impedance (OHM)

Slot 1.76 50

Conformément à la réglementation d’Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d’un type et

d’un gain maximal (ou inférieur) approuvé pour l’émetteur par

Industrie Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l’intention des autres utilisateurs, il faut

choisir le type d’antenne et son gain de sorte que la puissance

isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité

nécessaire à l’établissement d’une communication satisfaisante.

Le présent émetteur radio IC : 10248A-XPWG3 a été approuvé par

Industrie Canada pour fonctionner avec les types d’antenne énumérés

ci-dessous et ayant un gain admissible maximal et l’impédance

requise pour chaque type d’antenne. Les types d’antenne non inclus

dans cette liste, ou dont le gain est supérieur au gain maximal indiqué,

sont strictement interdits pour l’exploitation de l’émetteur.

Pour satisfaire aux exigences de la FCC et IC d’exposition aux

radiofréquences, une distance de séparation de 20 cm ou plus

doit être maintenue entre cet appareil et des personnes lors de

fonctionnement du dispositif. Pour assurer la conformité des

opérations au plus près que cette distance n’est pas recommandée.

L’antenne utilisée pour ce transmetteur ne doit pas être co-localisés

en conjonction avec toute autre antenne ou transmetteur.

OEM Responsibilities to comply with FCC

and Industry Canada Regulations

The XPWG3 Module has been certied for integration into

products only by OEM integrators under the following conditions:

1. The antenna(s) must be installed such that a minimum

separation distance of 20 cm is maintained between the

radiator (antenna) and all persons at all times.

2. The transmitter module must not be co-located or operating

in conjunction with any other antenna or transmitter.

As long as the two conditions above are met, further transmitter

testing will not be required. However, the OEM integrator is

still responsible for testing their end-product for any additional

compliance requirements required with this module installed (for

example, digital device emissions, PC peripheral requirements, etc.).

IMPORTANT NOTE: In the event that these conditions cannot

be met (for certain congurations or co-location with another

transmitter), then the FCC and Industry Canada authorizations

are no longer considered valid and the FCC ID and IC

Certication Number cannot be used on the nal product.

In these circumstances, the OEM integrator will be responsible

for re-evaluating the end product (including the transmitter) and

obtaining a separate FCC and Industry Canada authorization.

End Product Labeling

The XPWG3 Module is labeled with its own FCC ID and IC

Certication Number. If the FCC ID and IC Certication Number are

not visible when the module is installed inside another device, then

the outside of the device into which the module is installed must also

display a label referring to the enclosed module. In that case, the nal

end product must be labeled in a visible area with the following:

“Contains Transmitter Module FCC ID: A5UXPWG3”

“Contains Transmitter Module IC: 10248A-XPWG3”

“Contains FCC ID: A5UXPWG3”

“Contains IC: 10248A-XPWG3”

The OEM of the XPWG3 Module must only use the approved

antenna(s), which have been certied with this module. The OEM

integrator has to be aware not to provide information to the end

user regarding how to install or remove this RF module or change

RF related parameters in the user manual of the end product.

The user manual for the end product must include

the following information in a prominent location:

“To comply with FCC and Industry Canada RF radiation

exposure limits for general population, the antenna(s) used for

this transmitter must be installed such that a minimum separation

distance of 20 cm is maintained between the radiator (antenna)

and all persons at all times and must not be co-located or

operating in conjunction with any other antenna or transmitter.”

Type Gain admissible L’impédance

d’antenne maximal d’antenne (dBi) requise (OHM)

À fentes 1,76 50

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Whirlpool WGD9620HW Le manuel du propriétaire

Marque: Whirlpool

Modèle: WGD9620HW

Catégorie: Sèche-linge

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