MXM-A2000 | Quick Installation Guide 4
CE
The product(s) described in this manual complies with all application European
Union (CE) directives if it has a CE marking. For computer systems to remain CE
compliant, only CE-compliant parts may be used. Maintaining CE compliance also
requires proper cable and cabling techniques.
Product Warranty Statement
Warranty
Cincoze products are warranted by Cincoze Co., Ltd. to be free from defect in materials and
workmanship for 2 years from the date of purchase by the original purchaser. During the warranty
period, we shall, at our option, either repair or replace any product that proves to be defective
under normal operation. Defects, malfunctions, or failures of the warranted product caused by
damage resulting from natural disasters (such as by lightening, flood, earthquake, etc.),
environmental and atmospheric disturbances, other external forces such as power line
disturbances, plugging the board in under power, or incorrect cabling, and damage caused by
misuse, abuse, and unauthorized alteration or repair, and the product in question is either
software, or an expendable item (such as a fuse, battery, etc.), are not warranted.
RMA
Before sending your product in, you will need to fill in Cincoze RMA Request Form and obtain a
RMA number from us. Our staff is available at any time to provide you with the most friendly and
immediate service.
◼ RMA Instruction
⚫ Customers must fill in Cincoze Return Merchandise Authorization (RMA) Request
Form and obtain an RMA number prior to returning a defective product to Cincoze
for service.
⚫ Customers must collect all the information about the problems encountered and
note anything abnormal and describe the problems on the “Cincoze Service Form”
for the RMA number apply process.
⚫ Charges may be incurred for certain repairs. Cincoze will charge for repairs to
products whose warranty period has expired. Cincoze will also charge for repairs to
products if the damage resulted from acts of God, environmental or atmospheric
disturbances, or other external forces through misuse, abuse, or unauthorized
alteration or repair. If charges will be incurred for a repair, Cincoze lists all charges,
and will wait for customer’s approval before performing the repair.
⚫ Customers agree to ensure the product or assume the risk of loss or damage during
transit, to prepay shipping charges, and to use the original shipping container or
equivalent.
⚫ Customers can be sent back the faulty products with or without accessories