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FAQs: Frequently Asked Questions

Q: What are the best temperature settings for my refrigerator and freezer?

A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the

freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired

temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should

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Q: Why do I hear a buzzing noise from my refrigerator periodically?

A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is

turned on. If you do not have a water source attached to the back of the refrigerator you should turn

the icemaker off.

Q: Why does the icemaker tray look crooked?

A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.

The change in position is to assist in the freezing process.

Q:

My refrigerator is powered on and the controls are working, but it’s not cooling and the display

shows “OFF” (see below). What is wrong?

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Cooling

Problem Possible Cause Solutions

Refrigerator and

Freezer section are

not cooling.

The refrigerator control is set

to OFF (some models).

Turn the control ON. Refer to the Setting the Controls

section for proper temperature settings.

Refrigerator is set to Demo

Mode.

Demo Mode allows the lights and control display to work

During the defrost cycle, the temperature of each

compartment may rise slightly. Wait 30 minutes and

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the defrost cycle has completed.

Refrigerator was recently

installed.

It may take up to 24 hours for each compartment to

reach the desired temperature.

Refrigerator was recently

relocated.

If the refrigerator was stored for a long period of time or

moved on its side, it is necessary for the refrigerator to

plugged in or power restored.

completely.

The door is opened often or a

large amount of food / hot food

was added.

requiring the compressor to run longer in order to cool

the refrigerator back down. In order to conserve energy,

try to get everything you need out of the refrigerator at

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the door as soon as the food is removed. (Refer to the

Refrigerator is installed in a

hot location.

The compressor will run longer under warm conditions.

At normal room temperatures (70 °F) expect your

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warmer conditions, expect it to run even more often. The

refrigerator should not be operated above 110 °F.

Condenser / back cover is

clogged.

Use a vacuum cleaner with an attachment to clean the

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Doors are opened often or for

long periods of time.

When the doors are opened often or for long periods

of time, warm, humid air enters the compartment. This

raises the temperature and moisture level within the

compartment. To lessen the effect, reduce the frequency

and duration of door openings.

Doors are not closed correctly.

See the "Doors will not close correctly or pop open"

section.

Defrost cycle recently

completed.

During the defrost cycle, the temperature of each

compartment may rise slightly and condensation may

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the proper temperature has been restored once the

defrost cycle has completed.

Food is not packaged

correctly.

Food stored uncovered or unwrapped, and damp

Food with high water content

was placed near an air vent.

Rearrange items with high water content away from air

vents.

Refrigerator temperature

control is set incorrectly.

If the temperature is too cold, adjust the control one

increment at a time and wait for the temperature to

stabilize. Refer to the Control Panel section for more

information.

Refrigerator is installed in a

cold location.

too warm.

Refrigerator was recently

installed.

It may take up to 24 hours for each compartment to

reach the desired temperature.

The air vents are blocked. Cold

air circulates from the freezer

to the fresh food section and

back again through air vents

in the wall dividing the two

sections.

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The tubing can kink when the refrigerator is moved

during installation or cleaning resulting in reduced water

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arrange it to prevent future kinks.

If the doors of the unit are opened often, ambient air

will warm the refrigerator which will prevent the unit

from maintaining the set temperature. Lowering the

refrigerator temperature can help, as well as not opening

The recommended temperature for the freezer

compartment for normal ice production is 0°F. If the

freezer temperature is warmer, ice production will be

affected.

Icemaker is

not making

ice

turned on.

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Icemaker is not

making ice

The ice detecting sensor is

obstructed.

Foreign substances or frost on the ice-detecting sensor

can interrupt ice production. Make sure that the sensor

area is clean at all times for proper operation.

The refrigerator is not

connected to a water supply or

If your icemaker is equipped with an ice shutoff arm,

make sure that the arm moves freely. If your icemaker

is equipped with the electronic ice shutoff sensor, make

sure that there is a clear path between the two sensors.

Reverse osmosis water

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to your cold water supply.

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water pressure below the minimum amount and result

in icemaker issues. (Refer to the Connecting the Water

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not help. It may not be possible to remove all minerals/

odor/taste in all water supplies.

Icemaker was recently

installed.

Ice that has been stored for too long will shrink, become

cloudy, and may develop a stale taste. Throw away old

ice and make a new supply.

The food has not been

stored properly in either

The ice storage bin needs to

be cleaned.

Empty and wash the bin (discard old cubes). Make sure

that the bin is completely dry before reinstalling it.

Icemaker is making

too much ice.

Icemaker shutoff (arm/ sensor)

is obstructed.

Empty the ice bin. If your icemaker is equipped with an

ice shutoff arm, make sure that the arm moves freely. If

your icemaker is equipped with the electronic ice shutoff

sensor, make sure that there is a clear path between the

two sensors. Reinstall the ice bin and wait 24 hours to

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Ice is not

dispensing.

Infrequent use of the

dispenser.

Infrequent use of the ice dispenser will cause the cubes

to stick together over time, which will prevent them from

properly dispensing. Check the ice bin for ice cubes

clumping/sticking together. If they are, break up the ice

cubes to allow for proper operation.

The delivery chute is clogged

locked.

unlock the control panel and dispenser.

Ice bin is empty.

It may take up to 24 hours for each compartment to

reach the desired temperature and for the icemaker

to begin making ice. Make sure that the shutoff (arm/

sensor) is not obstructed. Once the ice supply in the

bin has been completely exhausted, it may take up

to 90 minutes before additional ice is available, and

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Water is dispensing

When the water dispenser output decreases.

When the ice cubes are smaller than normal.

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system is used.

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water pressure below the minimum amount and result

in icemaker issues. If the problem persists, it may be

necessary to contact a plumber.

Low house water supply

pressure.

New installation or water line

recently connected.

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minutes) to remove trapped air and contaminants from

the system. Do not dispense the entire 2.5 gallon amount

continuously. Depress and release the dispenser pad for

cycles of 30 seconds ON and 60 seconds OFF.

The dispenser panel is locked.

Press and hold the Lock button for three seconds to

unlock the control panel and dispenser.

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unstable

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properly.

Refer to the Leveling and Door Alignment section.

Floor is not level.

It may be necessary to add shims under the leveling legs

or rollers to complete installation.

Lights do not work. LED interior lighting failure.

The refrigerator compartment lamp is LED interior

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technician.

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replaced. See the Replacing the Air Filter section for

replacement instructions.

The interior of

the refrigerator is

covered with dust

or soot.

The refrigerator is located

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