Sub-Zero ID-24R Manuel utilisateur

Designer Series Refrigeration

Use and Care Guide

CLEANING, MAINTENANCE,

AND MORE

2 | Sub-Zero Customer Care 800.222.7820

Designer Series Refrigeration

Contents

3 Designer Series Refrigeration

4 Safety Precautions

6 Designer Series Features

8 Interactive Controls

9 Storage

14 Operation

18 Care Recommendations

19 Water Filtration System Data

20 Troubleshooting

22 Sub-Zero Warranty

subzero.com | 3

Customer Care

The model and serial number are printed on the enclosed

product registration card. Both numbers are also listed on

the product rating plate. Refer to page 7 for rating plate

location. For warranty purposes, you will also need the

date of installation and name of your authorized Sub-Zero

dealer. Record this information below for future reference.

SERVICE INFORMATION

Model Number

Serial Number

Date of Installation

Certiﬁed Service Name

Certiﬁed Service Number

Authorized Dealer

Dealer Number

If your product ever needs attention, be sure to use a

Sub-Zero Factory Certiﬁed Service provider recommended

by our Customer Care Center, or select one from our list

of providers available at subzero.com/locator. All Factory

Certiﬁed Service providers are carefully selected and thor-

oughly trained by us.

Important Note

To ensure this product is installed and operated as safely

and eciently as possible, take note of the following types

of highlighted information throughout this guide:

IMPORTANT NOTE highlights information that is especially

important.

CAUTION indicates a situation where minor injury or prod-

uct damage may occur if instructions are not followed.

WARNING states a hazard that may cause serious injury or

death if precautions are not followed.

IMPORTANT NOTE: Throughout this guide, dimensions in

parentheses are millimeters unless otherwise speciﬁed.

Designer Series Refrigeration

4 | Sub-Zero Customer Care 800.222.7820

Safety Precautions

IMPORTANT INSTRUCTIONS

WARNING

Do not store explosive substances such as

aerosol cans with a ﬂammable propellant in

this appliance.

WARNING

Keep ventilation openings, in the appliance

enclosure or in the built-in structure, clear of

obstruction.

WARNING

Do not use mechanical devices or other

means to accelerate the defrosting pro-

cess, other than those recommended by the

manufacturer.

WARNING

Do not expose this appliance to rain.

WARNING

This appliance contains ﬂammable refrigerant

and must be handled, installed, serviced, and

decommissioned by authorized personnel.

Once decommissioned, consult local authori-

ties for disposal instructions.

WARNING

This symbol indicates risk of ﬁre/

ﬂammable materials.

WARNING

This appliance is only intended for residential

use.

CAUTION

Incorporated ice makers must be installed by

the manufacturer or its service agent.

WARNING

Do not damage the refrigerant circuit.

WARNING

Do not use electrical appliances inside the

food storage compartments of the appliance,

unless they are of the type recommended by

the manufacturer.

WARNING

This appliance is not intended for use by

persons (including children) with reduced

physical, sensory or mental capabilities, or

lack of experience and knowledge, unless

they have been given supervision or instruc-

tion concerning use of the appliance by a

person responsible for their safety. Children

should be supervised to ensure they do not

play with the appliance.

subzero.com | 5

IMPORTANT INSTRUCTIONS

WARNING

DANGER: Risk of child entrapment. Before you

throw away your old refrigerator or freezer:

• Take o the doors.

• Leave the shelves and drawer dividers in

place so that children may not easily climb

inside.

WARNING

PROPOSITION 65 FOR CALIFORNIA RESIDENTS

Cancer and Reproductive Harm—

www.P65Warnings.ca.gov

Safety Precautions

6 | Sub-Zero Customer Care 800.222.7820

Designer Series Features

FEATURES

1

Product Rating Plate

2

Interactive Control Panel

3

Freshness Cards

4

Door Shelves

5

Dairy Compartment

6

Glass Shelves

7

Refrigerator Drawer

8

Freezer Basket

9

Ice Container

10

Storage Drawers

11

Air Puriﬁcation System

12

Water Filtration System

13

Automatic Ice Maker (ice maker models)

14

Water Dispenser (dispenser models)

15

Condenser (behind grille)

Designer Series Features

subzero.com | 7

Column all refrigerator

6

3

14

7

11

Tall combination

2

1

5

4

Drawer all refrigerator

15

12

6

3

1

11

2

10

5

4

15

12

9

13

7

15

10

1

14

11

2

Designer Series Features

Column combination

6

3

14

7

11

2

1

5

4

15

12

9

13

8

Designer Series Features

8 | Sub-Zero Customer Care 800.222.7820

Interactive Control Panel

For initial start-up, touch and hold “power” on the control

panel for 2 seconds.

Temperatures can be adjusted in one-degree increments

on the home screen. Combination units have separate

temperature controls for refrigerator and freezer. Tempera-

tures are preset at 38°F

(3°C) and 0°F (-18°C).

To adjust temperature:

1 Touch the temperature to be adjusted.

2 Touch + or – until the desired temperature is displayed.

Refer to the illustration below.

Once the temperature has been adjusted, additional

features can be activated or deactivated from the options

screen. Touch

to view the options screen. Refer to the

illustration below.

Interactive Controls

Home screen

Options screen

OPTIONS SCREEN

Touch to activate or deactivate the ice maker system

and max ice feature.

Touch to activate or deactivate the door/drawer alarm.

Touch to activate or deactivate the water dispenser.

Touch to activate or deactivate the air puriﬁcation

system.

Touch to view the settings screen.

SETTINGS SCREEN

Touch to view model information.

Touch to select temperature unit, Fahrenheit or Celsius.

Touch to adjust control panel brightness and contrast.

Touch to adjust door/drawer alarm volume and pitch.

Touch to adjust door/drawer alarm duration.

Touch to enter Sabbath mode.

Touch to view troubleshooting and service information.

Touch to set the clock.

Touch to enable or disable connect.

Touch to select language options.

Touch to adjust soft on lighting.

subzero.com | 9

Refrigerator Storage

DOOR SHELVES

To reposition a door shelf or dairy compartment:

1 To remove, lift the shelf from the bottom and slide out.

Refer to the illustration below.

2 To reinstall, place in the desired position and slide the

shelf down onto the guides.

IMPORTANT NOTE: If the door opening is limited to 90°,

door shelves may need to be removed before removing a

storage drawer or glass shelf.

Storage

Door shelf removal

Keeping Food At Its Best

DUAL REFRIGERATION

®

This Sub-Zero features a unique Dual Refrigeration

®

system to keep food fresher longer.

With the Sub-Zero Dual Refrigeration

®

system, individual

refrigerator and freezer systems have been designed to

maintain accurate, consistent temperatures and proper

humidity levels for longer food life expectancy. Dual

Refrigeration

®

eliminates transfer of fresh food odors to

frozen food and ice and does not freeze the moisture out

of the air in the fresh food section.

For handy tips and information on how to maximize

food freshness, refer to the freshness cards stored in the

refrigerator.

10 | Sub-Zero Customer Care 800.222.7820

Storage

Refrigerator Storage

GLASS SHELVES

To reposition a glass shelf:

1 To remove, tilt the shelf up, then lift up and out. Refer

to the illustration below.

2 To reinstall, insert the shelf in the tracks along the back

wall, then lower the front until it locks into position.

The stationary glass shelf at the bottom of the compart-

ment should be placed with the beveled edge facing front.

Rear support legs space the shelf away from the back wall

to ensure proper air ﬂow through the unit.

IMPORTANT NOTE: Use care when handling glass shelves

to prevent breakage or scratching the interior.

CAUTION

Glass shelves should warm to room temperature

before immersing in warm water.

REFRIGERATOR DRAWERS

To remove/reinstall a refrigerator drawer:

1 To remove, pull the drawer open until it stops. Lift the

front of the drawer slightly and pull straight out. Refer

to the illustration below.

2 To reinstall, pull the drawer carrier out and align the

bottom of the drawer with the carrier. Slide the drawer

back into position.

To reposition a refrigerator drawer divider:

1 To remove, pull the divider straight up.

2 To reinstall, align tabs on the divider with notches in

the drawer and push down.

Refrigerator drawer removal

Glass shelf removal

subzero.com | 11

Storage

DRAWER REMOVAL

To remove/reinstall a storage drawer:

1 To remove, pull the drawer open until it stops. Raise the

front of the drawer slightly and pull straight out. Refer

to the illustration below.

2 To reinstall, raise the front of drawer and place onto the

slides. Align the back of the drawer with hooks on the

slide, then align the white pegs at the front of the slide

with holes at the front of the drawer.

IMPORTANT NOTE: For drawer models, the upper drawer

has a control cable that must be disconnected before

removing the drawer. Refer to the illustration below.

Storage Drawers

CRISPER COVER

The crisper cover in the upper storage drawer can be slid

closed, left open, or removed.

To remove the crisper cover:

1 Pull the upper storage drawer all the way out.

2 Raise the front edge of the crisper cover and pull it

forward and out of the drawer. Refer to the illustration

below.

DRAWER DIVIDERS

To reposition a drawer divider:

1 To remove a short divider, ﬂex the long divider slightly,

then pull upward. Refer to the illustration below.

2 For 36" wide drawer models only, one long divider is

adjustable. To remove a long divider, all short dividers

must be removed. Pull the long divider up until it stops,

rotate counterclockwise, then pull upward.

3 To reinstall a long divider, align the grooves with the

drawer tabs, rotate clockwise, then slide down.

4 To reinstall a short divider, position as desired, then

slide down.

Crisper cover

Drawer dividers

Drawer removal

Control cable (drawers)

12 | Sub-Zero Customer Care 800.222.7820

Freezer Storage

FREEZER BASKETS

To remove a freezer basket:

1 Pull the basket open until it stops.

2 Pull the two plastic tabs located behind the bottom

two corners of the basket forward, then lift up and out.

Refer to the illustrations below.

If the door opening is limited to 90°, the top basket must

be removed before removing the middle or lower basket.

Column freezer basket

Column combination freezer

basket

To reinstall a freezer basket (column model):

1 Push the basket slides in.

2 Align the basket with the slides and push back until it

stops.

3 Press down on the front of the basket to engage the

slides.

To reinstall a freezer basket (column combination model):

1 Fully extend the basket slides.

2 Align the basket with the slides and push back until the

rear of the basket contacts the slide tabs.

3 Push back and down on the front of the basket to

engage the tabs.

Storage

subzero.com | 13

To remove the ice container (tall and drawer models):

1 Pull the freezer basket open until it stops.

2 Lift the container out. Refer to the illustration below.

Freezer Storage

ICE CONTAINER

The ice maker must be turned o by touching

when

the ice storage container is removed. The unit is equipped

with a 3-minute delay after the ice container is removed,

to ensure cubes are not ejected before the ice maker can

be deactivated or the ice container is reinstalled.

To remove the ice container (column model):

1 Pull the freezer basket open until it stops.

2 Lift the container out. Refer to the illustration below.

To remove the ice container (column combination model):

1 Pull the freezer basket open until it stops.

2 Slightly angle the container to lift out. Refer to the

illustration below.

Column ice container

Column combination ice

container

Tall and drawer ice container

Storage

14 | Sub-Zero Customer Care 800.222.7820

Operation

To replace the air puriﬁcation cartridge:

1 To access the air puriﬁcation cartridge, grasp the out-

side cover from the bottom and rotate upward. Refer to

the illustration below.

2 Grasp the black cover from the top and rotate down-

ward. The cartridge will pop out and can be removed.

3 Remove the new cartridge from packaging and insert

with the connector pointing downward.

4 Once in position, close the black cover. Then rotate the

outside cover downward.

5 Once the cartridge has been replaced, follow instruc-

tions on the control panel. The cartridge life cycle will

reset for approximately one year.

Air Puriﬁcation System

Many fresh foods emit ethylene gas, a naturally-occurring

compound that hastens food ripening and spoilage. If

your unit is equipped with an air puriﬁcation system, the

cartridge has been factory installed and is located on the

back wall of the refrigerator (back of the upper drawer for

drawer models).

To initiate air puriﬁcation, touch

on the options screen.

CAUTION

The air puriﬁcation system complies with applicable

Federal requirements regarding incidental exposure

to ultraviolet light. Lamp contains mercury. Manage

in accordance with disposal laws. Visit earth911.com

or call 800-222-7820.

AIR PURIFICATION CARTRIDGE

The air puriﬁcation cartridge will last approximately one

year. “Change Air Puriﬁer” will appear on the control panel

when the cartridge needs to be replaced. Touch “Snooze”

to delay the reminder for 24 hours or until the cartridge

can be replaced.

Replacement Sub-Zero air puriﬁcation cartridges can be

ordered online at subzero.com/store. For questions, con-

tact Sub-Zero Customer Care at 800-222-7820.

Air puriﬁcation cartridge

subzero.com | 15

To replace the water ﬁlter:

1 To access the water ﬁlter, pull out on the bottom edge

of the access door and rotate upward. Refer to the

illustration below.

2 To remove the old ﬁlter, rotate counterclockwise

one-quarter turn, then pull out. It is normal for a small

amount of water to drip when the ﬁlter is removed. It

should be wiped up with a paper towel or cloth.

3 Remove the new ﬁlter from packaging and remove the

plastic cap.

4 Insert the new ﬁlter into the manifold and turn clock-

wise.

5 Once the new ﬁlter has been installed, follow instruc-

tions on the control panel. The ﬁlter life cycle will reset

for approximately one year.

Water Filtration System

The water ﬁltration system supplies ﬁltered water to the ice

maker and water dispenser (dispenser models) to produce

great-tasting water and ice.

IMPORTANT NOTE: When using the water ﬁltration system

for the ﬁrst time and after ﬁlter replacement, it is neces-

sary to clear any air from the system and allow the ﬁlter

to assist in cleaning the water lines. For non-dispenser

models, discard the ﬁrst two full containers of ice. For

dispenser models, dispense several glasses of water for a

period of two minutes.

If the water ﬁltration system will not be used, it can be

placed in water ﬁlter bypass mode by removing the ﬁlter.

WATER FILTER

The water ﬁlter is rated for 750 gallons

(2839 L) or one year,

whichever comes ﬁrst. “Change Water Filter” will appear

on the control panel when the ﬁlter needs to be replaced.

Touch “Snooze” to delay reminder for 24 hours or until

ﬁlter can be replaced.

Replacement Sub-Zero water ﬁlters can be ordered online

at subzero.com/store. For questions, contact Sub-Zero

Customer Care at 800-222-7820.

Operation

WATER FILTER

ACCESS DOOR

Water ﬁlter

16 | Sub-Zero Customer Care 800.222.7820

Water Dispenser

The water dispenser is located inside the refrigerator on

the left wall. Refer to the illustration below.

To dispense water:

1 Press a glass against the dispenser to activate the ﬂow

of water.

2 The ﬂow of water will stop when the glass is pulled

away.

The chilled water reservoir tank holds approximately 32 oz

(1 L) of ﬁltered water. It may take several hours to chill the

water to refrigerator temperature during the original ﬁll and

after a large amount of water is dispensed.

To ﬁll the water tank:

1 Press a glass against the dispenser until water begins to

ﬂow. A safety feature is incorporated into the dispenser

to limit continuous water ﬂow to 60 seconds.

2 If water does not dispense within 60 seconds, remove

the glass, then reapply to the dispenser until water

begins to ﬂow.

3 Once the tank is full, discard the ﬁrst few glasses of

water. It may contain impurities from new plumbing

connections.

Ice Maker

To operate the ice maker:

1 To activate the ice maker, touch on the options

screen. A single highlighted cube indicates the ice

maker is active. Three highlighted cubes indicate the

max ice feature is active.

2 To deactivate the ice maker, touch until no cubes

are highlighted.

After initial start-up, discard the ﬁrst few batches of ice.

The ice may contain impurities from new plumbing con-

nections.

Max ice increases ice production up to 30% for a 24-hour

period. During that period, some components may run at

a higher speed resulting in a unique audible tone. This is

typical and will revert back after 24 hours or when the ice

container is full.

If ice is not used regularly it may fuse together. To avoid,

discard the ice and allow the ice maker to replenish.

Deactivate the ice maker if the ice container is removed for

an extended period. The unit is equipped with a 3-minute

delay after the ice container has been removed, to ensure

cubes are not ejected before the ice maker is deactivated

or the ice container is reinstalled.

Operation

WATER DISPENSER

Water dispenser

subzero.com | 17

Sabbath

This appliance is certiﬁed by Star-K to meet strict religious

regulations in conjunction with speciﬁc instructions found

on www.star-k.org.

To initiate Sabbath mode:

1 From the settings screen, touch .

2 Follow instructions on the control panel.

Operation

Connect This Appliance

Connect this appliance to remotely monitor and control it.

Connecting requires a wireless router, an Internet connec-

tion with a network name and password, and a compatible

mobile device. There is no limit to the number of appli-

ances you can connect to an account. Connect products

from multiple homes to the same account. Connecting

appliances is optional.

1 Download the free Sub-Zero Group Owner’s App from

the Apple App Store or Google Play.

2 With Bluetooth enabled on the device, stand within a

few feet of the appliance, open the app, and follow the

on-screen instructions.

3 Log in or create an account.

4 Tap Add An Appliance or tap + in upper right of the

screen to add appliances. To identify which appliance

to pair, open the appliance door.

5 Tap + next to the appliance to select it. If identical

appliances appear, an additional step identiﬁes which

appliance to pair.

6 Tap Pair Via Bluetooth. Wait for setup to complete, then

tap Set Up Your Appliance For Pairing.

7 Tap Choose a Network on the Connect Your Appliance

to Wi-Fi screen.

8 Select the home Wi-Fi network and enter the network

password.

9 Tap Turn on Notiﬁcations to allow notiﬁcations about

the appliance (for example, door left ajar).

10 Tap Done on the Success screen to complete the setup.

18 | Sub-Zero Customer Care 800.222.7820

Care Recommendations

CONDENSER CLEANING

CAUTION

Before cleaning the condenser, turn power o at the

control panel. Wear gloves to avoid injury from sharp

condenser ﬁns.

The condenser is located behind the kickplate. Clean the

condenser every 6–12 months.

To clean the condenser:

1 Turn power o at the control panel.

2 Remove the kickplate by extracting the two mounting

screws. Refer to the illustration below.

3 Use a soft bristle brush and vacuum to remove dust and

lint from the condenser. To avoid damaging condenser

ﬁns, vacuum in the direction of the ﬁns.

CAUTION

Failure to clean the condenser could result in tem-

perature loss, mechanical failure, or damage.

Cleaning

STAINLESS STEEL EXTERIOR

Use a nonabrasive stainless steel cleaner and apply with a

soft lint-free cloth. To bring out the natural luster, lightly

wipe the surface with a water-dampened microﬁber cloth

followed by a dry polishing chamois. Always follow the

grain of stainless steel.

INTERIOR CLEANING

To clean interior surfaces and all removable parts, wash

with a mild solution of soap, water, and baking soda. Rinse

and dry thoroughly. Avoid getting water on the lights and

control panel.

CAUTION

Do not use vinegar, rubbing alcohol, or other

alcohol-based cleaners on any interior surface.

VACATIONS

For extended vacations, turn power o at the control

panel. Empty the unit and block doors open slightly to let

fresh air in and keep the interior dry. The water ﬁlter should

be replaced before start-up.

CONDENSER

SCREW

Condenser location

subzero.com | 19

Sub-Zero Water Filtration System

REPLACEMENT CARTRIDGE (4204490)

Tested and certiﬁed by NSF International against NSF/ANSI Standard 42 for the reduction of Chlorine Taste & Odor,

Particulate Class I; and against NSF/ANSI Standard 53 for the reduction of Lead, Mercury, Atrazine, Benzene, Carbofuran,

1,4-dichlorobenzene, Lindane, Toxaphene, Turbidity, Cysts, and Asbestos.

OPERATING SPECIFICATIONS

Capacity: certiﬁed for up to 750 gallons (2,838 L); up to twelve months

Pressure Requirement: 35–120 psi (2.8–8.2 bar)

Temperature: 33–100°F (0.6–38°C)

Flow Rate: 0.78 gpm (2.9 Lpm)

NSF

Standard

Inﬂuent Challenge

Concentration

Average Inﬂuent

Concentration

Product Water Concentration % Reduction

Max Permissible

Product Water

ConcentrationSubstance Average Max Euent Average Minimum

Chlorine, Taste & Odor 42 2.0 mg/L ± 10% 1.88 mg/L 0.05 mg/L 0.06 mg/L 97.34% 96.80% ≥ 50%

Particulate 42

At least 10,000

particles/ml

5,700,000/ml 30,583/ml 69,000/ml 99.46% 98.78% ≥ 85%

Lead at pH 6.5 53 0.15 mg/L ± 10% 0.153 mg/L <0.001 mg/L <0.001 mg/L 99.34% 99.34% 0.010 mg/L

Lead at pH 8.5 53 0.15 mg/L ± 10% 0.150 mg/L <0.001 mg/L <0.001 mg/L 99.33% 99.33% 0.010 mg/L

Mercury at pH 6.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0003 mg/L 0.0005 mg/L 95.00% 91.66% 0.002 mg/L

Mercury at pH 8.5 53 0.006 mg/L ± 10% 0.006 mg/L 0.0008 mg/L 0.0015 mg/L 86.66% 75.00% 0.002 mg/L

Atrazine 53 0.009 mg/L ± 10% 0.009 mg/L <0.002 mg/L <0.002 mg/L 77.77% 77.77% 0.003 mg/L

Benzene 53 0.015 mg/L ± 10% 0.014 mg/L 0.0006 mg/L 0.0011 mg/L 95.71% 92.14% 0.005 mg/L

Carbofuran 53 0.08 mg/L ± 10% 0.081 mg/L <0.001 mg/L <0.001 mg/L 98.76% 98.76% 0.04 mg/L

1,4-dichlorobenzene 53 0.225 mg/L ± 10% 0.208 mg/L <0.0005 mg/L <0.0005 mg/L 99.75% 99.75% 0.075 mg/L

Lindane 53 0.002 mg/L ± 10% 0.002 mg/L 0.00003 mg/L 0.00007 mg/L 98.50% 96.50% 0.0002 mg/L

Toxaphene 53 0.015 mg/L ± 10% 0.015 mg/L <0.001 mg/L <0.001 mg/L 93.33% 93.33% 0.003 mg/L

Turbidity 53 11 ± 1 NTU 10.7 NTU 0.31 NTU 0.49 NTU 97.10% 95.42% 0.5 NTU

Cysts** 53 Minimum 50,000/L 166,500/L <1/L <1/L >99.99% >99.99% >99.95%

Asbestos 53 10

7

to 10

8

ﬁbers/L

†

155 MF/L <1 MF/L <1 MF/L >99.99% >99.99% >99%

**Based on the use of Cryptosporidium Parvum oocysts † Fibers greater than 10 μm in length

• Do not use with water that is microbiologically unsafe or of

unknown water quality without adequate disinfection before or

after the system.

• Systems certiﬁed for cyst reduction may be used on disinfected

waters that may contain ﬁlterable cysts.

• This system must be installed, operated and maintained, and ﬁlters

must be replaced as required in order for the product to perform as

advertised.

• Note that while the testing was performed under standard labora-

tory conditions, actual performance may vary. The contaminants

or other substances removed or reduced by this water treatment

system are not necessarily in your water.

SPECIAL NOTES

• Replacement Sub-Zero water ﬁlter cartridges can be ordered online

at subzero.com/store. For questions, contact Sub-Zero Customer

Care at 800-222-7820.

• Change ﬁlter cartridge at least every twelve months. High sediment

areas may require more frequent ﬁlter cartridge replacement.

• Installation and operation instructions, parts and service availabil-

ity, and standard warranty are included with the product when

shipped.

• Replace water ﬁlter cartridge when the ﬁlter indicator is lit or

when water ﬂow becomes too low. Use replacement water ﬁlter

cartridge part number 4204490. Replacement ﬁlter pricing infor-

mation can be found at subzero.com/store.

Manufactured for: Sub-Zero, Inc., P.O. Box 44848, Madison, WI 53744, 800-222-7820

This system has been tested according to NSF/ANSI 42/53 for

reduction of the substances listed below. The concentration of the

indicated substances in water entering the system was reduced to

a concentration less than or equal to the permissible limit for water

leaving the system, as speciﬁed in NSF/ANSI 42/53.

Water Filtration System Data

20 | Sub-Zero Customer Care 800.222.7820

High temperatures, the unit runs excessively or the unit is

giving o too much heat.

• Verify the condenser is clean.

• Verify the door/drawer is closing properly.

• Verify the door/drawer has not been left ajar.

• Increased ambient temperatures may cause the com-

pressors to run longer.

• If the temperature display shows 38° and 0°, but is not

cooling, the unit may be in showroom mode. Contact

Sub-Zero Customer Care at 800-222-7820.

No water from the dispenser.

• Wait one hour, then try the dispenser again.

Contact Sub-Zero Customer Care at 800-222-7820

if unresolved.

ODOR

• The unit should be cleaned before using for the ﬁrst

time. This will clear any odors that may have been

trapped during shipping.

• Replace the air puriﬁcation cartridge.

• Clean the unit and shelving thoroughly.

• Uncovered food could create an odor, which may

require cleaning.

Troubleshooting

UNIT OPERATION

No lights or cooling.

• Verify power is on.

• Verify electrical power to the unit and home circuit

breaker is on.

No lights in the refrigerator or freezer.

• The door/drawer may have been left ajar, which has

disabled lights to eliminate excess heat. If the lights are

out, close the door/drawer for one hour. If the lights are

still out, contact Sub-Zero Factory Certiﬁed Service.

• LED interior lighting must be replaced by Sub-Zero

Factory Certiﬁed Service.

Frost, condensation, or ice buildup inside the unit.

• Verify the condenser is clean.

• Verify the door/drawer is closing properly.

• Verify the door/drawer has not been left ajar.

• Verify the door/drawer gasket does not have rips or

tears. If it does, contact Sub-Zero Factory Certiﬁed

Service.

• If icing is heavy, turn the unit o and use a hair dryer to

melt the ice. The hair dryer should be set on low and

kept moving at all times. Once the ice has melted, wipe

up any water with a cloth or paper towel.

Troubleshooting

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