Line 1 and Line 2 Status Lights
Green
–––––––
Active call. Red
–––––––
Call on hold.
Making Calls
Using the speed dial keys Pick up the handset or press the SPEAKER key.
Press the key assigned to speed dial your contact.
To an internal extension Pick up the handset or press the SPEAKER key.
Dial the extension number.
To an external phone number Pick up the handset or press the SPEAKER key.
Dial the domestic number.
To an international phone number Pick up the handset or press the SPEAKER key. Dial 011,
then the country code and phone number.
To emergency services Pick up the handset or press the SPEAKER key. Dial 911.
Receiving Calls
Answering a call
Pick up the handset or press the
SPEAKER
key when it rings.
Answering call-waiting
Press the corresponding non-lit LINE key when you hear the
call waiting beep.
Stopping ring or call waiting
Press the IGNORE CALL key. You may still answer the call on other devices.
Toggling Do Not Disturb
Press the DND key to toggle Do Not Disturb on and off.
When the key is lit green, Do Not Disturb is on.
Ending Calls
One active call
If the call is active, hang up the handset or press the END CALL
or
SPEAKER key.
If the call is on hold, press the red LINE key to retrieve it,
then hang up the handset or press the END CALL or SPEAKER key.
Two active calls
If the call you wish to end is active, press the END CALL key.
If the call to end is on hold, press its red LINE key to retrieve it.
Then press the END CALL key.
Placing Calls on Hold
Putting a call on hold Press a green LINE key to place the active call on hold. The LINE key
will be lit red slowly when the call is put on hold.
Placing a new call when a call is active Press a non-lit LINE key to automatically put the active call on hold,
and switch to the available line. Dial the new phone number.
Retrieving a call on hold Press the red LINE key to retrieve the held call.
Switching between held calls Press the LINE key that is red to retrieve the held call.
The current call will be put on hold.
View details of calls in progress View the phone numbers and call durations for each currently active
or held call on the display screen. A held call is displayed in grey,
and an active call is displayed in black.
Three-Way Conferencing
One active call and one held Press the CONFERENCE key to start the three-way conference.
Stopping a conference call Hang up the handset, press the SPEAKER key (if in speaker mode)
to terminate all calls, or press the CONFERENCE key to break the
conference into one active call and one held call.
Transferring Calls (to internal extensions)
Call transfer Press the TRANSFER key to place the current call on hold. Dial the
extension number to transfer to.
Transfering to voicemail Press the TRANSFER key, then dial
* *
and then the extension number.
Call Forwarding
Turn on call forwarding Pick up the handset and dial
*
72#
. Follow the voice prompt instructions.
Disable call forwarding Pick up the handset and dial
*
73#. Wait for the conrmation prompt.
Accessing and Updating Voicemail
Listening to voicemail Press the Voicemail key.
Recording/updating your greeting Select Option 5 from the Voicemail menu, then select Option 1
Recording/updating your name Select Option 5 from the Voicemail menu, then select Option 2.
Changing your PIN
Select Option 5 from the Voicemail menu, then select Option 3.
User Shortcut Guide
for Ooma Office
700-0186-300
To print more copies go to http://ooma.com/ooma-office-user-guide
Ooma-Office-DP1-Shortcuts-EN-FR 2018-24-Jan-R9.indd 1 1/24/18 3:52 PM