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4_6_2 Installing paper roll
Open the paper compartment by lifting the catch located at
the rear of the terminal and pull the cover to the rear of the
terminal.
Insert the paper roll in the compartment following the
directions shown on the below picture
Pull the paper up to the top of the terminal
Maintain the paper and close the lid
Press simultaneously on both upper corners of the paper
ap, as shown by arrows on picture, until it clips into position
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ADVICE
If you insert a new R40 paper roll, tear off the rst length
(one complete turn to avoid printing on adhesive tape
footprint).
5_Recommendations
5_1 Safety
Disconnect the Move/3500 power supply block adapter from
the electrical mains network.
Powering down the Move/3500 :
The Move/3500 is tted with an internal lithium cell which can
only be accessed by a qualied technician.
Lithium cell
Move/3500 is tted with battery specially designed for this
terminal.
Battery
Only use the appropriate chargers and batteries listed in the
Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriates sites.
WARNING
There is a risk of explosion if the battery is incorrectly re-
placed or is placed in a re.
The electrical outlet must meet the following criteria :
Electrical power outlet
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country where
used;
For type A plug, the protection of the installation must be
set to 20 A.
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The power supply label contains seven symbols :
Double insulation symbol
DC current output
AC current input
DC Power jack polarity
In door use only
International Ef ciency Marking Protocol (Energy
Star Level 5)
International Ef ciency Marking Protocol (Energy
Star Level 6)
The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2),
readers located underneath the terminal, must be in place during
the normal operation of the terminal. See sections «Removal of
SAM1/SAM2/SIM, modules» as well as «Connecting the battery».
SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment
Your handset must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action
and/or a ban on later access to cellular network services.
On airplanes
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You
are urged to comply with these regulations. The terminal shall be
protected by a specially tted and certi ed cover enabling use in
proximity to a fuel pump.
Explosion areas
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Your handset is a radio transmitter which may interfere with
health appliances, such as hearing aids, pacemaker, hospital
equipment, etc.
Your doctor or the equipment manufacturer will be able to
provide you with appropriate advice.
Electronic health appliances
5_2 Security of your terminal
Your device fulls current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is rmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly ash the message” Alert
Irruption!” and further use of the terminal will not be possible. If you
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently veried
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
All external circuits connected to the Move/5000 must be SELV
(Safety Extra Low Voltage) and LPS (limited power source) within
the meaning of section 2.2 and 2.5 of the standard IEC60950-
1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/
A12:2011
External connection
To clean the terminal, use a soft cloth slightly moistened with
water. Do not clean the electrical connections; do not use
solvents, detergents or abrasive products.
Cleaning
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CAUTION
Positioning of the terminal on check stand must be in such a
way to make cardholder PIN (Personal Identication Number)
spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difcult.
Positioning of in-store security cameras such way that the
PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overloo-
ked when entering their PIN Code.
5_3 Fixed installation
If the device is to be used in a situation where it is not possible for
the cardholder to pick up and shield their PIN entry themselves, the
device may be used without PIN shield, but it must be installed in the
following manner:
a) The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b) The device must either be tted in a swivel stand – so that the
customer can position the device in the best angle to prevent oversight
– or the device must be xed in the best possible position to prevent
oversight if such a generic position exists in the specic environment
to which the device is installed.
c) The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield
their PIN during PIN entry.
d) The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of
the shopping environment, is prevented. This may be achieved
through the placement of the lanes and device, so that the customer
is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in
which the device is installed, so that the checkout itself shields the PIN
entry process.
e) The terminal is exclusively made for indoor use.
If the above conditions are not fullled, the device with PIN shield must
be used.
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6_Standards
This product is labeled in accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Ingenico ensures that efcient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your retailers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.
6_1 Environment (WEEE, Batteries and
Packaging)
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6_2 FCC/IC Compliance
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct interference by one or more of the
following measures :
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician
for help.
This device complies with Part 15 of the FCC Rules and Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions :
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
You are cautioned that changes or modications not expressly
approved by the part responsible for compliance could void the
user’s authority to operate the equipment.
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Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et
d’un gain maximal (ou inférieur) approuvé pour l’émetteur par
Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut
choisir le type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication satisfaisante.
No changes shall be made to the equipment without the
permission of Ingenico as this may void the user’s authority to
operate the equipment.
Tout changement apporté à ce terminal non expressément
approuvé par Ingenico est susceptible d’annuler le droit de
l’utilisateur à se servir de cet équipement.
This product meets the applicable Innovation, Science and
Economic Development Canada technical specications. The
Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed ve. REN for this
device is 0.1.
Le présent appareil est conforme aux spécications techniques
applicables d’Innovation, Sciences et Développement
économique Canada. L’indice d’équivalence de la sonnerie (IES)
sert à indiquer le nombre maximal de dispositifs qui peuvent être
raccordés à une interface téléphonique. La terminaison d’une
interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme des IES de tous les
dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.
The device for operation in the band 5150–5250 MHz is only for
indoor use to reduce the potential for harmful interference to co-
channel mobile satellite systems. In addition, high-power radars
are allocated as primary users (i.e. priority users) of the bands
5250–5350 MHz and 5650–5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.
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Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz
sont réservés uniquement pour une utilisation à l’intérieur an
de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux.
D’autre part, les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) des
bandes de 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre
part, que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs de RL-EL.
Part 68 of FCC Rules
Model Name
Product : Move/Base Eth/Mod/BT
US MODEM
US : IEOMM01BM5000
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identier
in the format US : AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment uses the following USOC jacks : (RJ11C).
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
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The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed ve (5.0). To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to le a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO,
or your local INGENICO distributor or service center in the U.S.A. for
repair and/or warrant information.
If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this equipment does not
disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a
qualied installer.
U.S.A service center:
Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA
Tel: +1(678) 456 1200
Fax: +1 (678) 456 1201
Email: in[email protected]
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7_Troubleshooting
The terminal does not turn on
Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging
time to recover
Connect terminal to terminal power supply or put it on powered
base
Cards are not read
Check that the magnetic card is swiped correctly (with
magnetic band on terminal side).
Swipe again the card with the magnetic stripe movement
constant and rapid
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction is performed.
The ticket is not printed
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this
manual (section 0 “Installing the paper roll”)
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
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www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
32
“This Document is Copyright © 2018 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document condential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
condentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
Your contact
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