iStorage cloudAshur Manuel utilisateur

Taper
Manuel utilisateur
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iStorage cloudAshur® Manual / Handbuch / Manuel v1.8
English User Manual - Table of Contents ...............................................4
Deutsch Benutzerhandbuch - Inhaltsverzeichnis ...................................51
Français Manuel d’utilisation - Table des matières ...............................94
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iStorage cloudAshur® Manual / Handbuch / Manuel v1.8
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Please make sure you remember your PIN (password), without it there
is no way to access your encrypted data.
If you are having difficulty using your cloudAshur please contact our technical department by email
- [email protected] or by phone on +44 (0) 20 8991 6260.
Manual
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iStorage cloudAshur® Manual / Handbuch / Manuel v1.8
Copyright © iStorage Limited 2020. All rights reserved.
Windows is a registered trademark of Microsoft Corporation.
All other trademarks and copyrights referred to are the property of their respective owners.
Distribution of modified versions of this document is prohibited without the explicit permission of the copyright holder.
Distribution of the work or derivative work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is
obtained from the copyright holder.
DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID
All trademarks and brand names are the property of their respective owners
Trade Agreements Act (TAA) Compliant
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Table of Contents
Introduction ...........................................................................................................................................................................................5
Box contents .........................................................................................................................................................................................5
Registering and Installing your cloudAshur Client App ......................................................................................................................... 5
Part A
1. LED indicators and their actions .....................................................................................................................................................6
2. Battery and LED States ...................................................................................................................................................................6
3. First Time Use ................................................................................................................................................................................. 8
4. Unlocking your cloudAshur with the Admin PIN ............................................................................................................................8
5. To Enter Admin Mode .....................................................................................................................................................................9
6. To Exit Admin Mode .......................................................................................................................................................................9
7. Changing the Admin PIN ................................................................................................................................................................10
8. Setting a User PIN Policy ............................................................................................................................................................... 11
9. How to delete the User PIN Policy ..................................................................................................................................................12
10. How to check the User PIN Policy .................................................................................................................................................. 13
11. Adding a New User PIN in Admin Mode .........................................................................................................................................14
12. Changing the User PIN in Admin Mode ..........................................................................................................................................14
13. Deleting the User PIN in Admin Mode ...........................................................................................................................................15
14. How to Unlock your cloudAshur with User PIN .............................................................................................................................. 15
15. Changing the User PIN in User Mode ............................................................................................................................................16
16. Configuring a One-Time User Recovery PIN ..................................................................................................................................16
17. Deleting the One-Time User Recovery PIN ..................................................................................................................................... 17
18. Activating Recovery Mode and Configuring New User PIN ............................................................................................................17
19. How to set your cloudAshur to enable KeyWriter Cloning .............................................................................................................. 18
20. How to disable KeyWriter Cloning...................................................................................................................................................19
21. How to check KeyWriter Cloning Configuration .............................................................................................................................19
22. How to disable the cloudAshur Client Application Registration ......................................................................................................20
23. How to check whether Client Application Registration is enabled ..................................................................................................20
24. How to Configure the cloudAshur Encryption Mode .......................................................................................................................21
25. How to check the Encryption Mode ................................................................................................................................................22
26. How to configure a Self-Destruct PIN .............................................................................................................................................23
27. How to delete the Self-Destruct PIN ...............................................................................................................................................23
28. How to Unlock with the Self-Destruct PIN ...................................................................................................................................... 24
29. How to Configure an Admin PIN after a Brute Force attack or Reset .............................................................................................. 24
30. Setting the Unattended Auto-Lock Clock ........................................................................................................................................25
31. Turn off the Unattended Auto-Lock Clock .......................................................................................................................................26
32. How to check the Unattended Auto-Lock Clock ...............................................................................................................................26
33. Brute Force Hack Defence Mechanism ........................................................................................................................................... 27
34. How to set the User PIN Brute Force Limitation .............................................................................................................................28
35. How to check the User PIN Brute Force Limitation ......................................................................................................................... 29
36. How to perform a complete reset ...................................................................................................................................................30
37. How to check Firmware in Admin Mode .........................................................................................................................................30
38. How to check Firmware in User Mode ............................................................................................................................................31
39. Technical Support ..........................................................................................................................................................................32
40. Warranty and RMA information ......................................................................................................................................................32
Part B
41. Register and Install Windows cloudAshur Client App ....................................................................................................................33
42. Registering additional cloudAshur modules using existing User Account (Windows) ....................................................................39
43. Sign Up and Install macOS cloudAshur Client App ........................................................................................................................40
44. Registering additional cloudAshur modules using existing User Account (macOS) ....................................................................... 45
45. How to Reset a Forgotten Password ............................................................................................................................................... 46
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iStorage cloudAshur® Manual / Handbuch / Manuel v1.8
Introduction
Box Contents
Thank you for purchasing the iStorage cloudAshur Hardware Security Module, your unique physical key to your data, making
it the perfect solution for anyone wanting to store, share (including email and file transfer services) and manage data in the
cloud in the most secure way imaginable, by eliminating the security vulnerabilities that exist with cloud platforms, such as
lack of control, ownership, privacy and unauthorised access.
The cloudAshur hardware security module provides five factor authentication:
Something you have -
1. Your cloudAshur hardware security module, your physical key to your data.
Something you know -
2. Your cloudAshur hardware security module 7-15 digit PIN.
3. Your username and password for the cloudAshur Client app.
4. Where your data is stored (cloud storage).
5. Username and password for your cloud account.
In addition, your cloudAshur hardware security modules can also be managed and monitored using the iStorage cloudAshur
Remote Management Console giving you full control of all cloudAshur hardware security modules deployed within your
organisation and offering the administrator a wide range of features such as real-time geo-fencing, time fencing, user logs,
remote disable, remote kill and a lot more to manage and monitor all users with the utmost of ease.
• iStorage cloudAshur Hardware Security Module
• Extruded Aluminium Sleeve
• QSG - Quick Start Guide
Note: The cloudAshur rechargeable battery is not fully charged, we recommend the battery be
charged prior to first use. Please plug in the cloudAshur to a powered USB port for 20-30 minutes
to fully charge the battery.
Registering and Installing your cloudAshur Client App
This manual is divided into two parts, Part A (sections 1-40) and Part B (sections 41 and 42).
You will first need to configure your cloudAshur hardware security module with the relevant configurations as described in
Part A of this manual, for instance changing the Admin PIN, configuring a User PIN, Self-Destruct PIN and so on.
Once your cloudAshur hardware security module has been configured with your preferred settings (Part A), you can now
refer to Part B to register and install your Windows or macOS cloudAshur Client App.
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1. LED indicators and their actions
LED LED State Description LED LED State Description
RED Solid Locked cloudAshur (in either
Standby or Reset states)
BLUE Solid cloudAshur in Admin mode
RED - Fade Out
cloudAshur Turning off
RED, GREEN and
BLUE Blinking
Waiting for User PIN entry
GREEN Blinking Unlocked cloudAshur as Admin
(not connected to USB port)
GREEN and BLUE
Blinking together Waiting for Admin PIN entry
GREEN Solid Unlocked cloudAshur as User
(not connected to USB port) or
cloudAshur in User mode
GREEN and BLUE
Blinking alternately Authentication in progress
GREEN Solid cloudAshur unlocked and
connected to host
Blue LED blinks every 5 seconds
when charging is in progress
2. Battery and LED States
To wake from Idle State
Idle state is defined as when cloudAshur is not being used and all LEDs are off.
To wake cloudAshur from the idle state do the following.
Press and hold down the SHIFT ( )
button for one second or connect the
cloudAshur to a powered USB port
RED, GREEN and BLUE LEDs blink once in sequence then the
GREEN LED blinks twice and finally switches to a solid RED
LED indicating the cloudAshur is in Standby State
Note: The normal function of the cloudAshur may be disturbed by strong Electro-Magnetic Interference. If
so, simply power cycle the product (power off then power on) to resume normal operation. If normal operation
does not resume, please use the product in a different location.
The cloudAshur incorporates voltage detection circuitry that monitors the battery output when the cloudAshur is powered on.
When battery output drops to 3.3V or below, the RED LED flashes three times and fades out. At this point, the User should
connect the cloudAshur to a powered USB port and charge for 20-30 minutes. Once recharged, the cloudAshur will resume
normal function.
Low Battery Sensor
PART A
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Power-on States
After the cloudAshur wakes from Idle State, it will enter one of the three possible states shown in the table below.
Power-on State LED indication Encryption
Key
Admin
PIN Description
Standby RED Solid Waiting for Admin or User PIN entry
Reset RED Solid Waiting for configuration of an Admin PIN
Low Battery Level RED Blinks 3
Times Charge on a powered USB port for 15-30 minutes
To enter Idle State
To force cloudAshur to enter Idle State (all LEDs off), execute either of the following operations:
If the cloudAshur is connected to a USB port, disconnect it.
If the cloudAshur is not connected to a USB port, press and hold down the SHIFT ( ) button for a second until
the LED turns solid RED and fades out to the Idle State (off).
Note: When your cloudAshur is unlocked and not connected to a USB port and no operations are performed
within 30 seconds, the cloudAshur will enter Idle State automatically. The LED turns to solid RED and
then fades out.
When connected to a powered USB port, a locked cloudAshur will start charging after 30 seconds,
indicated by a blinking BLUE LED.
When the cloudAshur is unlocked and connected to a USB port, it will not accept further instructions
via the keypad.
Your cloudAshur hardware security module ships with the following factory default Admin PIN: 11223344.
Important! Please Read: In its default state, the cloudAshur hardware security module cannot be registered. You MUST
change the default Admin PIN immediately as described in the table below (Instructions - first time use).
3. First Time Use
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Instructions - First Time Use LED LED State
1. Press and hold down the SHIFT ( ) button for
one second
RED, GREEN and BLUE LEDs blink once in
sequence then the GREEN LED blinks twice and
finally switches to a solid RED LED indicating the
cloudAshur is in Standby State
2. In Standby State (solid RED LED) press the
KEY ( ) button once GREEN and BLUE LEDs blink together
3. With both GREEN and BLUE LEDs blinking together,
enter the Admin PIN (factory pre-set 11223344)
and press the KEY ( ) button once
GREEN and BLUE LEDs will alternately blink
several times and then to a solid BLUE LED
changing to a blinking GREEN indicating the
cloudAshur is unlocked as Admin
4. With the GREEN LED blinking on and off, press the
KEY ( ) button 3 times (KEY ( ) x 3) within 2
seconds
Blinking GREEN LED will change to a solid BLUE
LED indicating the cloudAshur is in Admin Mode
5. With the cloudAshur in Admin Mode (solid BLUE
LED) press and hold down together both
KEY ( ) + 2 buttons
Solid BLUE LED will change to blinking GREEN
and solid BLUE LEDs
6. Enter your NEW 7-15 digit Admin PIN and press
the KEY ( ) button once
Blinking GREEN and solid BLUE LEDs will switch
to a single GREEN LED blink and then back to
blinking GREEN and solid BLUE LEDs
7. Re-enter your NEW Admin PIN and press the
KEY ( ) button once
Blinking GREEN and solid BLUE LEDs change to
a rapidly blinking BLUE LED and finally to a solid
BLUE LED indicating the Admin PIN has been
successfully changed
8. To exit Admin Mode (solid BLUE LED) press and
hold the SHIFT ( ) button for one second.
Solid Blue LED will change to a Solid RED LED
which then fades out to the idle state
4. Unlocking your cloudAshur with the Admin PIN
1. Press and hold down the SHIFT ( ) button for
one second
RED, GREEN and BLUE LEDs blink once in se-
quence then the GREEN LED blinks twice and
finally switches to a solid RED LED indicating the
cloudAshur is in Standby State
2. In Standby State (solid RED LED) press the
KEY ( ) button once GREEN and BLUE LEDs blink together
3. With both GREEN and BLUE LEDs blinking together,
enter your Admin PIN and press the
KEY ( ) button once
GREEN and BLUE LEDs will alternately blink
several times and then to a solid BLUE LED
changing to a blinking GREEN indicating the
cloudAshur is unlocked as Admin
Please follow the simple steps in the table below to unlock the cloudAshur with your 7-15 digit Admin PIN.
Please follow the simple steps below to change the default Admin PIN to your own unique 7-15 digit Admin PIN.
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Locking cloudAshur
To lock the cloudAshur, simply unplug from the USB port or right click on the cloudAshur app in the system tray and click exit.
5. To Enter Admin Mode
To Enter Admin Mode, do the following.
1. Press and hold down the SHIFT ( ) button for
one second
RED, GREEN and BLUE LEDs blink once in
sequence then the GREEN LED blinks twice and
finally switches to a solid RED LED indicating the
cloudAshur is in Standby State
2. In Standby State (solid RED LED) press the
KEY ( ) button once GREEN and BLUE LEDs blink together
3. With the GREEN and BLUE LEDs blinking together,
enter the Admin PIN (factory pre-set 11223344)
and press the KEY ( ) button once
GREEN and BLUE LEDs will alternately blink
several times and then to a solid BLUE LED
changing to a blinking GREEN indicating the
cloudAshur is unlocked
4. Press the KEY ( ) button Three times
within 2 seconds (KEY ( ) x 3) Blinking GREEN LED will change to a solid BLUE
LED indicating the cloudAshur is in Admin mode
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
Note: Once your cloudAshur has been successfully unlocked, the GREEN LED will remain blinking for 30 seconds
only, during which time the cloudAshur needs to be connected to a powered USB port. It can be locked down
immediately by pressing and holding down the SHIFT ( ) button for a second.
When the cloudAshur is unlocked and connected to a USB port, it will not accept further instructions via the
keypad.
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1. In Admin mode press and hold down both
the ‘KEY ( ) + 2’ buttons
Solid BLUE LED will change to blinking GREEN
and solid BLUE LEDs
2. Enter New Admin PIN and press KEY ( ) button
Blinking GREEN and solid BLUE LEDs will
switch to a single GREEN LED blink and then
back to blinking GREEN and solid BLUE LEDs
3. Re-enter the New Admin PIN and press KEY ( )
button
Blinking GREEN and solid BLUE LEDs change
to a rapidly blinking BLUE LED and finally to a
solid BLUE LED indicating the Admin PIN has
been successfully changed
To change the Admin PIN, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin Mode
(solid BLUE LED) proceed with the following steps.
Examples of these types of Alphanumerical PINs are:
• For “Password press the following buttons:
7 (pqrs) 2 (abc) 7 (pqrs) 7 (pqrs) 9 (wxyz) 6 (mno) 7 (pqrs) 3 (def)
• For “iStorage press the following buttons:
4 (ghi) 7 (pqrs) 8 (tuv) 6 (mno) 7 (pqrs) 2 (abc) 4 (ghi) 3 (def)
Using this method, long and easy to remember PINs can be configured.
Password Tip: You can configure a memorable word, name, phrase or any other Alphanumerical PIN combination
by simply pressing the button with the corresponding letters on it.
7. Changing the Admin PIN
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)
• Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)
6. To Exit Admin Mode
When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during which time the
cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security features. If no key event
happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid BLUE LED switches to a solid RED
LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button - the solid BLUE LED
switches to a solid RED which then fades out to the Idle state.
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8. Setting a User PIN Policy
The Administrator can set a restriction policy for the User PIN. This policy includes setting the minimum length of the PIN
(from 7 to 15 digits), as well as requiring or not the input of one or more 'Special Characters'. The “Special Character”
functions as both the 'SHIFT ( ) + digit' buttons pressed down together.
To set a User PIN Policy (restrictions), you will need to enter 3 digits, for instance '091', the first two digits (09) indicate the
minimum PIN length (in this case, 9) and the last digit (1) denotes that one or more 'Special Characters' must be used, in
other words 'SHIFT ( ) + digit'. In the same way, a User PIN Policy can be set without the need of a 'Special Character', for
instance '120', the first two digits (12) indicate the minimum PIN length (in this case,12) and the last digit (0) meaning no
Special Character is required.
Once the Administrator has set the User PIN Policy, for instance '091', a new User PIN will need to be configured - see
section 11, ‘Adding a New User PIN in Admin Mode’. If the Administrator configures the User PIN as '247688314' with the
use of a 'Special Character' (SHIFT ( ) + digit pressed down together), this can be placed anywhere along your 7-15
digit PIN during the process of creating the User PIN as shown in the examples below.
A. 'SHIFT ( ) + 2', '4', '7', '6', '8', '8', '3', '1', '4',
B. '2', '4', 'SHIFT ( ) + 7', '6', '8', '8', '3', '1', '4',
C. '2', '4', '7', '6', '8', '8', '3', '1', 'SHIFT ( ) + 4',
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
Note:
• If a ‘Special Character’ was used during the configuration of the User PIN, for instance, example ‘B’ above,
then the cloudAshur can only be unlocked by entering the PIN with the ‘Special Character’ entered precisely
in the order configured, as per example ‘B’ above - (‘2’, ‘4’, ‘SHIFT ( ) + 7’, ‘6’, ‘8’, ‘8’, ‘3’, ‘1’, ‘4’).
More than one ‘Special Character’ can be used and placed along your 7-15 digit PIN.
• Users are able to change their PIN but are forced to comply with the set ‘User PIN Policy’ (restrictions), if
and when applicable.
• Setting a new User PIN Policy will automatically delete the User PIN if one exists.
• This policy does not apply to the ‘Self-Destruct PIN’. The complexity setting for the Self-Destruct PIN and
Admin PIN is always 7-15 digits, with no special character required.
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1. In Admin mode, press and hold down both
KEY ( ) + 7 buttons
Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Enter your 3 digits, remember the first two digits
denote minimum PIN length and last digit (0 or 1)
whether or not a special character has been used.
Blinking GREEN and BLUE LEDs will continue
to blink
3. Press the SHIFT ( ) button once
Blinking GREEN and BLUE LEDs will change to
a solid GREEN LED and finally to a solid BLUE
LED indicating the User PIN Policy has been
successfully set.
To set a User PIN Policy, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
9. How to delete the User PIN Policy
1. In Admin mode, press and hold down both
KEY ( ) + 7 buttons
Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Enter 070 and press SHIFT ( ) button once
Blinking GREEN and BLUE LEDs will change to
a solid GREEN LED and finally to a solid BLUE
LED indicating the User PIN Policy has been
successfully deleted
To delete the User PIN Policy, first enter the “Admin Mode” as described in section 5. Once your cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
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1. In Admin mode, press and hold down
SHIFT ( ) + 7 Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Press the KEY ( ) button and the following happens;
a. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
b. A RED LED blink equates to ten (10) units of a PIN.
c. Every GREEN LED blink equates to a single (1) unit of a PIN
d. A BLUE blink indicates that a 'Special Character' was used.
e. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
f. LEDs return to solid BLUE
To check the User PIN Policy, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
The table below describes the LED behaviour whilst checking the User PIN Policy, for instance if you have set a 12 digit
User PIN with the use of a Special Character (121), the RED LED will blink once (1) and the GREEN LED will blink twice (2)
followed by a single (1) BLUE LED blink indicating that a Special Character must be used.
PIN Description 3 digit Setup RED GREEN BLUE
12 digit PIN with use of a Special Character 121 1 Blink 2 Blinks 1 Blink
12 digit PIN with NO Special Character used 120 1 Blink 2 Blinks 0
9 digit PIN with use of a Special Character 091 0 9 Blinks 1 Blink
9 digit PIN with NO Special Character used 090 0 9 Blinks 0
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
10. How to check the User PIN Policy
The Administrator is able to check the User PIN Policy and can identify the minimum PIN length restriction and whether or
not the use of a Special Character has been set by noting the LED sequence as described below.
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To add a New User PIN, first enter “Admin Mode” as described in section 5. Once the cloudAshur is in Admin Mode
(solid BLUE LED) proceed with the following steps.
1. In Admin mode press and hold down both
KEY ( ) + 3’ buttons
Solid BLUE LED will change to blinking GREEN
and solid BLUE LEDs
2. Enter New User PIN and press KEY ( ) button
Blinking GREEN and solid BLUE LEDs will
switch to a single GREEN LED blink and then
back to blinking GREEN and solid BLUE LEDs
3. Re-enter the New User PIN and press KEY ( )
button
Blinking GREEN and solid BLUE LEDs change
to a rapidly blinking GREEN LED and finally to a
solid BLUE LED indicating a New User PIN has
been successfully configured
12. Changing the User PIN in Admin Mode
To change an existing User PIN, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
1. In Admin mode press and hold down both
KEY ( ) + 3’ buttons
Solid BLUE LED will change to blinking GREEN
and solid BLUE LEDs
2. Enter New User PIN and press KEY ( ) button
Blinking GREEN and solid BLUE LEDs will
switch to a single GREEN LED blink and then
back to blinking GREEN and solid BLUE LEDs
3. Re-enter the New User PIN and press KEY ( )
button
Blinking GREEN and solid BLUE LEDs change
to a rapidly blinking GREEN LED and finally to
a solid BLUE LED indicating the User PIN has
been successfully changed
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
11. Adding a New User PIN in Admin Mode
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)
• Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)
• The SHIFT ( ) button can be used for additional PIN combinations - e.g. SHIFT ( ) + 1 is a different value
than just 1. See section 8, ‘Setting a User PIN Policy’.
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13. Deleting the User PIN in Admin Mode
To delete an existing User PIN, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
1. In Admin mode, press and hold down both
SHIFT ( ) + 3’ buttons
Solid BLUE LED will change to a blinking RED
LED
2. Press and hold down both
SHIFT ( ) + 3’ buttons again
Blinking RED LED will change to a solid RED
LED and then to a solid BLUE LED indicating
the User PIN has been successfully deleted
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
14. How to Unlock your cloudAshur with User PIN
1. In a standby state (solid RED LED) Press and hold
down both the SHIFT ( ) + KEY ( ) buttons
RED LED switches to all LEDs, RED, GREEN &
BLUE blinking on and off
2. Enter User PIN and press the KEY ( ) button
RED, GREEN and BLUE blinking LEDs will
change to alternating GREEN and BLUE LEDs
then to a solid GREEN LED indicating the
cloudAshur successfully unlocked in User
Mode
To unlock with the User PIN, the cloudAshur must first be in Standby State (solid RED LED) by pressing and holding down
the SHIFT ( ) button for one second.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
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16. Configuring a One-Time User Recovery PIN
1. In Admin mode, press and hold down both
KEY ( ) + 4’ buttons
Solid BLUE LED will change to blinking GREEN
and solid BLUE LEDs
2. Enter a One-Time Recovery PIN and press
KEY ( ) button
Blinking GREEN and solid BLUE LEDs will
switch to a single GREEN LED blink and then
back to blinking GREEN and solid BLUE LEDs
3. Re-enter a One-Time Recovery PIN and press
KEY ( ) button again
Blinking GREEN and solid BLUE LEDs change
to a rapidly blinking GREEN LED and finally to a
solid BLUE LED indicating the One-Time
Recovery PIN has been successfully configured
The One-Time User Recovery PIN is extremely useful in situations where a user has forgotten their PIN to unlock the
cloudAshur. To activate the recovery mode, the user must first enter the correct One-Time Recovery PIN, if one has been
configured. The user PIN recovery process does not impact the encryption key and Admin PIN, however the user is forced to
configure a new 7-15 digit User PIN.
To configure a One-Time 7-15 digit User Recovery PIN, first enter the “Admin Mode” as described in section 5. Once the
cloudAshur is in Admin Mode (solid BLUE LED) proceed with the following steps.
15. Changing the User PIN in User Mode
1. In User mode press and hold down
both KEY ( ) + 4 Solid GREEN LED will change to a blinking
GREEN LED and a solid BLUE LED
2. Enter New User PIN and press the KEY ( )
button
Blinking GREEN and solid BLUE LEDs will
switch to a single GREEN LED blink and then
back to blinking GREEN and solid BLUE LEDs
3. Re-enter New User PIN and press the KEY ( )
button
Blinking GREEN and solid BLUE LEDs will
switch to a rapidly blinking GREEN LED and
then to a solid GREEN LED indicating a
successful User PIN change
To change the User PIN, first unlock the cloudAshur with a User PIN as described above in section 14. Once the cloudAshur
is in User Mode (solid GREEN LED) proceed with the following steps.
Important: Changing the User PIN must comply with the ‘User PIN Policy’ if one has been configured as
described in section 8, which imposes a minimum PIN length and whether a ‘Special Character’ has been
used. The administrator can refer to section 10 to check the user PIN restrictions.
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17. Deleting the One-Time User Recovery PIN
1. In Admin mode, press and hold down both
SHIFT ( ) + 4’ buttons
Solid BLUE LED will change to blinking
RED LED
2. Press and hold down both
SHIFT ( ) + 4’ buttons again
Blinking RED LED will become solid RED and
then switch to a solid BLUE LED indicating that
the One-Time User Recovery PIN has been
successfully deleted
To delete the One-Time User Recovery PIN, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is
in Admin Mode (solid BLUE LED) proceed with the following steps.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
18. Activating Recovery Mode and configuring New User PIN
The One-Time User Recovery PIN is extremely useful in situations where a user has forgotten their PIN to unlock the
cloudAshur. To activate the recovery mode, the user must first enter the correct One-Time Recovery PIN, if one has been
configured. The user PIN recovery process does not impact the encryption key and Admin PIN, however the user is forced to
configure a new 7-15 digit User PIN.
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Important: The creation of a new User PIN must comply with the ‘User PIN Policy’ if one has been configured
as described in section 8, which imposes a minimum PIN length and whether a special character has been
used. Refer to section 10 to check the user PIN restrictions.
To activate the Recovery process and configure a new User PIN, proceed with the following steps.
1. With the cloudAshur in Idle State, press and hold
down the SHIFT ( ) button for one second
RED, GREEN and BLUE LEDs blink once in
sequence then the GREEN LED blinks twice and
finally switches to a solid RED LED indicating
the cloudAshur is in Standby State
2. In Standby State, press and hold down both
KEY ( ) + 4’ buttons Solid RED LED will change to blinking RED and
GREEN LEDs
3. Enter the One-Time Recovery PIN and press the
KEY ( ) button
GREEN and BLUE LEDs alternate on and off then
to a solid GREEN LED and finally to blinking
GREEN and solid BLUE LEDs
4. Enter the New User PIN and press the KEY ( )
button
Blinking GREEN and solid BLUE LEDs change to
a single GREEN LED blink then back to blinking
GREEN and solid BLUE LEDs
5. Re-enter the New User PIN and press the
KEY ( ) button again
GREEN LED blinks rapidly then becomes solid
GREEN indicating the recovery process has
been successful and a new user PIN configured
1. In Admin mode, press and hold down both
KEY ( ) + 8’ buttons. Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Enter ‘11’ and press the ‘SHIFT ( )’ button once.
GREEN and BLUE LEDs will change to a solid
GREEN LED and then to a solid BLUE LED
indicating the cloudAshur is set to enable
KeyWriter cloning
19. How to set your cloudAshur to enable KeyWriter Cloning
The cloudAshur can be used in conjunction with the iStorage KeyWriter to enable cloning of up to 9 devices at a time. To
enable the cloudAshur to be cloned by the KeyWriter, first enter the “Admin Mode” as described in section 5. Once the
cloudAshur is in Admin Mode (solid BLUE LED) proceed with the following steps.
Note: The cloudAshur is set as default to enable cloning by the KeyWriter.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
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20. How to disable KeyWriter Cloning
21. How to check KeyWriter Cloning Configuration
To disable KeyWriter cloning, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in Admin
Mode (solid BLUE LED) proceed with the following steps.
1. In Admin mode, press and hold down both
KEY ( ) + 8’ buttons. Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Enter ‘44’ and press the ‘SHIFT ( )’ button once.
GREEN and BLUE LEDs will change to a solid
GREEN LED and then to a solid BLUE LED
indicating KeyWriter cloning is disabled
To check whether the cloudAshur KeyWriter cloning is enabled or disabled, first enter the “Admin Mode” as described in
section 5. Once the cloudAshur is in Admin Mode (solid BLUE LED) proceed with the following steps.
1. In Admin mode, press and hold down both
‘SHIFT ( ) + 8’ buttons
Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Press the KEY ( ) button and the following happens;
If your cloudAshur is set to enable KeyWriter cloning, the following happens;
a. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
b. GREEN LED blinks once.
c. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
d. LEDs return to solid BLUE
If KeyWriter cloning is disabled, the following happens;
a. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
b. All LEDs are off
c. All LEDs (RED, GREEN & BLUE) become solid for 1 second.
d. LEDs return to solid BLUE
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
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22. How to disable the cloudAshur Client Application Registration
The cloudAshur is configured so that it cannot be registered by the client application when it is shipped from factory or
completely reset. The client application feature is automatically enabled when the initial Admin PIN is changed or when a
User PIN is configured or changed.
To disable client application registration, first enter the “Admin Mode” as described in section 5. Once the cloudAshur is in
Admin Mode (solid BLUE LED) proceed with the following steps.
1. In Admin mode, press and hold down both
3 + 7’ buttons. Solid BLUE LED will change to blinking GREEN
and BLUE LEDs
2. Press the KEY ( ) button once.
GREEN and BLUE LEDs will change to a solid
GREEN LED and then to a solid BLUE LED
indicating the client application registration is
disabled
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
Note: When the cloudAshur is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during
which time the cloudAshur can accept instructions via the keypad allowing it to be configured with a host of security
features. If no key event happens within 30 seconds, the cloudAshur will exit Admin mode automatically - the solid
BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).
To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the
solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To unlock and access your data,
your cloudAshur must first be in the idle state (all LEDs off) before an Admin/User PIN can be entered.
23. How to check whether Client Application Registration is enabled
To check whether the cloudAshur client application registration is enabled, first enter the “Admin Mode” as described in
section 5. Once the cloudAshur is in Admin Mode (solid BLUE LED) proceed with the following steps.
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iStorage cloudAshur Manuel utilisateur

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Manuel utilisateur