Novell Sentinel 5.1.3 Mode d'emploi

3

rd

Party Integration Guide

v5.1.1

 Remedy Help Desk (v4.2 and v5)

 HP Service Desk (v4.2 and v5)

Volume V of V

March 2006

www.esecurity.net

Preface

The e-Security Technical documentation is general-purpose operation and

reference guide. This documentation is intended for Information Security

Professionals. The text in this documentation is designed to serve as a source of

reference about e-Security’s Enterprise Security Management System. There is

additional documentation available on the e-Security web portal.

e-Security Technical documentation is broken down into five different volumes.

They are:

 Volume I – Sentinel™ 5 Install Guide

 Volume II – Sentinel™ 5 User’s Guide

 Volume III – Sentinel™ 5 Wizard User’s Guide

 Volume IV – Sentinel™ 5 User’s Reference Guide

 Volume V – Sentinel™ 5 3

rd

Party Integration Guide

Volume I – Sentinel Install Guide

This guide explains how to install:

 Sentinel Server

 Sentinel Console

 Sentinel Correlation Engine

 Sentinel Crystal Reports

 Wizard Agent Builder

 Wizard Agent Manager

 Advisor

Volume II – Sentinel User’s Guide

This guide discusses:

 Sentinel Console Operation

 Sentinel Features

 Sentinel Architecture

 Sentinel Communication

 Vulnerability assessment

 Event monitoring

 Event filtering

 Event correlation

 Sentinel Data Manager

 Event Configuration for Business

Relevance

 Mapping Service

 Historical reporting

 Wizard Host Management

 Incidents

 Cases

 User management

 Workflow

Volume III – Wizard User’s Guide

This guide discusses:

 Wizard Agent Builder Operation

 Wizard Agent Manager

 Agents

 Wizard Host Management

 Building and maintaining agents

Volume IV - Sentinel User’s Reference Guide

This guide discusses:

 Wizard scripting language  User Permissions

Preface

 Wizard parsing commands

 Wizard administrator functions

 Wizard and Sentinel meta-tags

 Sentinel correlation engine

 Correlation command line options

 e-Security database schema

Volume V - Sentinel 3

rd

Party Integration Guide

 Remedy

 HP OpenView Operations

 HP Service Desk

Table of Contents

Chapter 1 – Remedy Integration.....................................................................1-1

Configuration..............................................................................................................1-1

Remedy to e-Security Sentinel Data Flow..............................................................1-5

Installing Sentinel...................................................................................................1-9

Remedy to Sentinel Data Flow Configuration............................................................1-9

Chapter 2 – Remedy Help Desk Operations ..................................................2-1

Remedy Help Desk Operations..................................................................................2-1

Manually Reconfiguring the Remedy Interface Settings............................................2-1

Remedy Settings....................................................................................................2-1

Resetting the Remedy Password...........................................................................2-2

Chapter 3 – Installing HP OpenView Service Desk for Windows.................3-1

System Requirements................................................................................................3-1

Installation..................................................................................................................3-2

Configuring HP OpenView Service Desk...............................................................3-2

Enabling Service Desk to Sentinel (bi-directional) Interface ..................................3-3

Chapter 4 – HP OpenView Service Desk Integration ....................................4-1

HP OpenView Service Desk ......................................................................................4-1

Sending Incidents to HP OpenView Service Desk.................................................4-2

HP OpenView Service Desk Client ........................................................................4-3

HP OpenView Service Desk – Bi-Directional Interface..........................................4-5

Manually Reconfiguring the HP OpenView Service Desk Interface Settings.........4-6

Appendix A – Sentinel Copyright Information..............................................A-1

i

Chapter 1 – Remedy Integration

Remedy integration for Sentinel v4.2 or v5 can be used to create workflow

applications that are integrated with both the Remedy Trouble Ticketing System

and Sentinel system. Key features with the Remedy integration are:

 Ability to create a new case in Remedy Help Desk based on an incident in

e-Security Sentinel.

 Ability to update a related case in Help Desk, when e-security Sentinel

incident is updated.

 Ability to update an e-security Sentinel incident when a related Case in Help

Desk is updated.

Configuration

To change the Remedy Help Desk Case form

1. Login into Remedy Administrator > Forms, double-click on HPD

HelpDesk.

2. In order to support integration with e-Security Sentinel, the Help Desk

Case form needs a character (EsecIncidentId) and attachment pool

(Attachment Pool) field to be added. These field entries will be used to

add incident attachments to the form.

3. To add the EsecIncidentId character field:

 Click on the 'New Character Field' button and place it somewhere on

the form.

1-1

Chapter 1 – Remedy Integration

 Under the Display tab, set a label.

 Under the Database tab, in the Name field set the name to

EsecIncidentID.

4. To add the Attachment Pool character field with the following three fields:

EsecEvents, EsecVuln and EsecAdv.

 Click the 'Create Attachment Pool' button.

 Under the Display tab, in the label field enter a label name (ex: esec

attachments).

 Under Attach Fields, in the 'Enter Attachments Field Label', enter:

à EsecEvent and click Add

à EsecVuln and click Add

à EsecAdv and click Add

5. Click Save.

Creating the web service

1. In Remedy Administrator, in the navigation pane high-light 'Web

Services'. Right-click > New Web Services and click the 'Web Services'

tab.

2. Using the Help Desk Case as a base form, create a WebService called

'EsecToHelpDesk' and select Base Form 'HPD HelpDesk'.

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e-Security, Inc

.

3. Make two operations for this web service called:

 opCreate

 opSet

by removing the other operations.

4. Select OpCreate and click the Output Mapping button. Make the screen

match the following illustration.

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Chapter 1 – Remedy Integration

Select Input Mapping button for opCreate. Make the screen match the

following illustration.

NOTE: To remove an item, high-light it > right-click > cut.

Click Save.

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e-Security, Inc

.

Select Input Mapping button for opSet. Make the screen match the following

illustration.

There is no output mapping for opSet. For opSet, you have to specify a

qualification:

5. Go to the Permissions tab and move the service to Public by moving

Public from left to right. Click Save.

Remedy to e-Security Sentinel Data Flow

In order for Sentinel WebService to be accessible, you must have a web server

with Axis web application running by the time of Sentinel Server startup.

Remedy to e-Security Sentinel Data Flow

1. In the Remedy Administrator, high-light Filters and right-click Add Filter.

2. Create a filter for Help Desk Case form that is executed on a modified

event. Make sure your screen matches the following illustration.

1-5

Chapter 1 – Remedy Integration

3. Under the 'If Action' tab, in the 'New Action' drop down menu select 'Set

field' action, in the 'Set Field' pane select 'WEB SERVICE' and provide

the URL for e-Sentinel WebService (http://<webserver IP or DNS

name>:8080/axis/services/EsecWebService?wsdl).

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e-Security, Inc

.

4. In the 'Choose Operation' drop down menu, select select

'updateEsecIncident' method and set the Input and Output mapping.

1-7

Chapter 1 – Remedy Integration

Click the Output Mapping button. Make your screen match the following

illustration.

Click the Input Mapping button. Make your screen match the following

illustration.

NOTE: To set your Map, select an item on the left (i.e. incidentId), select an item

on the right (i.e. EsecIncidentId) and click the Map button.

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e-Security, Inc

.

NOTE: After setup, whenever you save a change in Help Desk Case form, the

change will be submitted to a Sentinel service.

5. Click Save.

Installing Sentinel

When installing Sentinel with Remedy, you will need to have an account with

Remedy. From this account you will be prompted for the following information.

NOTE: You must have Remedy Integration permission.

 Username

 Password

 Requestor Name

 Requester ID

 Requestor Login

 Group Name (may be left blank)

 Individual Name (may be left Blank)

 Server Name

 Service Name

For Remedy to e-Security Sentinel Data Flow, you will be prompted for:

 Sentinel Webserver (<machine name:port>)

 Sentinel Username (such as esecadm)

 Sentinel UserID

 Sentinel UUID

 Sentinel Lock ID (usually set to 1 or 2, this is....

Installing Sentinel

1. Select Remedy integration during install.

2. Have the above information available during the install process.

Remedy to Sentinel Data Flow Configuration

If you will be using the 3

rd

Party Integration (Remedy Integration), it is

recommended to install and configure in the following order:

 Install Remedy Help Desk Application and Remedy 6.0 with Web Services

Plug-in.

 Configure new Filters and Web services in the Remedy Help Application.

 Install Sentinel

In order to have Remedy to e-Security Sentinel data flow, you must:

 In order for Sentinel WebService to be accessible, you must have a web

server with Axis web application running before sentinel server is started.

 Copy all the jar files from the following location on your Sentinel Server to

<axis web application>\webclient\lib.

à %ESEC_HOME%\lib

à %ESEC_HOME%\sentinel\console

à %ESEC_HOME%\communicator (for v4.2 only)

 Copy your Sentinel Server configuration.xml and .keystore file to a location of

your choice to your webserver. Both files are located at %ESEC_HOME%.

à Edit the configuration.xml on your web server to point to the .keystore file.

à Add the following JVM option to your webserver,

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Chapter 1 – Remedy Integration

Dcom.esecurity.configurationfile=<path to

configuration.xml>\configuration.xml

 You must create a filter for the Help Desk Case form that is executed on a

“Modified” event. This filter calls the e-Security web server.

1-10

Chapter 2 – Remedy Help Desk Operations

Remedy integration can be used to create workflow applications. Features with

the Remedy integration are:

 Ability to create a new case in Remedy Help Desk based on an incident in

e-Security Sentinel.

 Ability to update a related case in Help Desk, when e-security Sentinel

incident is updated.

 Ability to update an e-security Sentinel incident when a related Case in Help

Desk is updated.

Remedy Help Desk Operations

How to send an Incident for Remedy Help Desk

1. Click the Incidents tab.

2. In the navigator pane, expand the Incident Views folder and high light

Incident View Manager.

NOTE: If you already have an incident set for another external system, you

cannot change it.

3. Expand one of the incident views and double-click on your incident. Your

incident will open.

4. Click the Remedy button.

The Incident will be updated with an External Data tab and Remedy button.

How to update an Incident to Remedy Help Desk

1. Click the Incidents tab.

2. Expand the navigator pane on the left and double-click an incident that is

set to Remedy Help Desk.

3. Click the Remedy button in the Incident. Annotation will be added under

the External tab.

Manually Reconfiguring the Remedy Interface Settings

During the initial installation of the Remedy Help Desk Interface, the Remedy

settings are stored in the das_query.xml file. Use the information in this section

of the documentation if you need to modify these settings after installation.

Remedy Settings

Remedy settings are stored in the das_query.xml file under the

RemedyARServerService component as follows:

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Chapter 2 – Remedy Help Desk Operations

Resetting the Remedy Password

The Remedy passwords are stored in an encrypted format in the das_query.xml

file. Therefore, if you need to reset the passwords stored in this file, you must

use the utility described below.

To reset the Remedy interface password

1. cd %ESEC_HOME%/sentinel/bin/

2. Enter:

extconfig -n das_query.xml [-r remedy_password]

 -r is the Remedy password

2-2

Chapter 3 – Installing HP OpenView Service Desk for

Windows

e-Security’s bi-directional integration with HP OpenView Service Desk, which is

licensed separately, provides new valuable features to the Sentinel Console.

e-Security leverages HP OpenView Service Desk’s Asset Management

capabilities to provide referential information to aide in the response to security

threats and attacks. These new features provide the ability to:

 Send Incident(s) to HP Service Desk (SD)

 Attach Event(s) to a HP SD Incident

 Attach Vulnerability Information to a HP SD Incident

 Query and Populate Configuration Item (Asset) information both in e-security

Security’s Sentinel Console Incident and SD

 Round Trip Integration: SD send updates to e-security and e-security sending

updates to SD

 Update SD Incident Status from e-Security’s Sentinel Console

 Update e-Security’s Incident Status from HP SD

Below is a typical installation configuration. Your configuration may be different.

System Requirements

For hardware and software requirements for HP OpenView Service Desk Client,

Server and Agent, see HP OpenView Service Desk Installation Guide.

e-Security supports the following versions of HP OpenView Service Desk:

 HP OpenView Service Desk Server - Version 4.5 with Service Pack 8

(4.5.0588.0802 SP 8)

 HP OpenView Service Desk Client - Version 4.5 with Service Pack 8

 HP OpenView Service Desk Agent - Version 4.5 with Service Pack 8

 e-Security Sentinel 4.2.1.8 or 4.2.1.15 for Windows

 Any 3rd Party FTP Server

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Chapter 3 - Installing HP OpenView Service Desk for Windows

HP OpenView Service Desk Server and Client must be installed on a machine

that is to be designated as the Service Desk Server. Consult the HP OpenView

Service Desk Installation Guide for assistance with installing Service Desk.

To enable this bi-directional interface, a HP OpenView Agent must be installed

on the same machine where das_cmd.bat is installed. The Bi-directional interface

allows HP Service Desk to notify Sentinel whenever the Status of an Incident that

originated from Sentinel has been changed by a Service Desk user. These

incidents must originate from the Sentinel Console.

In order for Service Desk to handle attachments, an FTP server must be installed

(typically on the Service Desk Server), and Service Desk must be configured to

communicate with it. Any third party FTP server can be used. Consult the

Installation Guide of your FTP server for assistance installing the FTP server.

Installation

If you are also installing HP OpenView Operations, it is recommended to install

HP OpenView Operations before HP OpenView Service Desk.

NOTE: During initial installation of the 3rd Party HP OpenView Service

Desk Interface, the Service Desk and OpenView settings are stored in the

das_query.xml file. To change any of these settings (such as username

or password), see Operation - HP OpenView and Service Desk for

Windows 2000.

It is recommended to install in the following order:

 FTP Server

NOTE: See the Installation Guide of your FTP server for assistance in

installing your FTP server.

 HP OpenView Service Desk Server with Service Pack 8 – can the same as

the FTP server

 HP OpenView Service Desk Client with Service Pack 8

 HP OpenView Service Desk Agent with Service Pack 8 (to enable bi-

directional interface) – must on a the machine where DAS is installed

NOTE: See HP OpenView Service Desk Installation Guide for assistance

in installing the HP OpenView Service Desk software.

 Install Sentinel 3

rd

Party Integration

à HP OpenView Service Desk

NOTE: For installation information, see the e-Security Sentinel v4.2.1.8

Release Notes and Sentinel Installation Guide v4.2 for Windows and

Solaris.

Configuring HP OpenView Service Desk

Configuration of HP OpenView Service Desk is accomplished through the

Service Desk Client. Before modifying the configuration of HP Service Desk to

communicate to the FTP Server, have the following information available:

 Name – IP address of your FTP Server

 Username/Password – any user set in the FTP Server

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e-Security, Inc.

 Target Folder – recommend entering "./". This places your FTP directory to

the current FTP directory.

 Uncheck 'Use Passive FTP'

 Check 'Save attachment in background'

NOTE: For more information, see the Post Installation Tasks section of

the HP OpenView Service Desk Installation Guide for detailed

configuration steps.

To set Attachment Settings

1. Start the HP Service Desk Client.

2. Click Tools > System.

3. Click System Panel in the navigator pane on the left.

4. Double-click Attachment Settings. Enter:

 Name – IP address of your FTP Server

 Username/Password – any user set in the FTP Server

 Target Folder – recommend entering "./". This places your FTP

directory to the current FTP directory.

 Uncheck 'Use Passive FTP'

 Check 'Save attachment in background'

NOTE: For more information, see the Post-Installation Tasks section of

the HP OpenView Service Desk Installation Guide for detailed

configuration steps.

5. Click Test Connection.

6. Click Apply and then OK.

Enabling Service Desk to Sentinel (bi-directional) Interface

This option allows HP OVO OpenView Service Desk to notify Sentinel whenever

the Status of an Incident (that originated from Sentinel) has been changed by a

Service Desk user. This allows you to provide the ability to track the current state

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Chapter 3 - Installing HP OpenView Service Desk for Windows

of each Incident that has been previously sent to HP OVO OpenView Service

Desk.

To have enable this feature, you must install a HP OVO OpenView Service Agent

must be installed on the same machine where as e-Security’s Sentinel

(das_cmd.bat) is installed. This allows HP Service Desk to execute Sentinel's

das_cmd utility.

Enabling bi-directional interface

1. Start the Service Desk Client.

2. Bring up the Administrator’s Console by selecting the Tools > System.

3. Click Business Logic in the navigator pane on the left.

4. Double-click Database Rules.

5. Double-click Incident. The Database Rules list window will appear.

6. Right-click in the Database Rules pane > New Database Rule.

7. Highlight 'When incident is modified' and click Next.

8. Click the Condition... button.

9. Click the Add Criterion... button.

10. Click the Quick Find button, select Status and select 'is anything' in the

operator field.

Click OK and Click OK again.

11. Click Add. Select Command Exec Action.

12. Add a new “Command Exec Action” such that the “das_cmd.bat” script is

executed on the Sentinel Server whenever the rule is evaluated.

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