Real Flame Ojai 12544LP Le manuel du propriétaire

Marque: Real Flame

Modèle: Ojai 12544LP

Taper: Le manuel du propriétaire

If the information in this manual

is not followed exactly, a ﬁre or

explosion may result causing

property damage personal injury

or loss of life.

Installation and service must be

performed by a qualiﬁed installer,

service agency or gas supplier.

Improper Installation, adjustment,

alteration, service or maintenance

can cause injury or property

damage.

Read the installation, operation

and maintenance instructions

thoroughly before installing or

servicing this equipment.

Save these instructions for

future reference. If you are

assembling this unit for

someone else, give this manual

to him or her to read and save

for future reference.

IMPORTANT

WARNING

SAVE THESE

INSTRUCTIONS

DANGER

If you smell gas:

2. Extinguish any open ﬂame.

1. Shut o gas to the appliance.

3. If odor continues, keep away from the appliance and

immediately call your gas supplier or ﬁre department.

WARNING

Do not store or use gasoline or other ﬂammable

vapors and liquids in the vicinity of this or any

other appliance.

An LP-cylinder not connected for use should be

stored in vicinity of this or any other appliance.

For outdoor use only. DO NOT use

for cooking. DO NOT use under any

overhead enclosure.

USC

For Technical Support Please Contact Real Flame® At: 1-800-654-1704

Manufactured by Real Flame as Model Number 12544LP

Ojai Fire Column Owner’s Manual

Style # 49220948

V1. March 2017

DANGER

This appliance can produce carbon

monoxide which has no odor.

Using it in an enclosed space can kill you.

Never use this appliance in an enclosed

space such as a camper, tent, car or home.

CARBON MONOXIDE HAZARD

Table Of Contents

Important Safety Information

Propane (LP) Dangers and Warnings

Parts List

Assembly Instructions

Lighting Instructions

Care and Cleaning

Gas Component Checks

Troubleshooting

Warranty

Product Name

Ojai Fire Column

Manufactured as Model No.

12544LP

Rated Heat Output

10,000 btu/hr

Type of Gas

Propane (LP)

Gas Supply

20 lb LP-Gas Cylinder

SPECIFICATIONS

IF YOU SMELL GAS

• Do not try lighting any appliance.

• Extinguish any open ﬂame.

• Shut o gas supply to the ﬁre column.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone.

• Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁre department.

• WARNING Failure to follow the dangers, warning and cautions in this manual may

property.

result in serious bodily injury or death, or in a ﬁre or explosion causing damage

• IMPORTANT NOTICE Read and understand all warnings and precautions prior to

alteration, service or maintenance can cause injury or property damage.

• Note The use and installation of this product must conform to local codes. In the

absence of local codes, use the National Fuel Gas Code, ANSI Z21.97. Reference to

Natural Gas and Propane Installation code CSA B149.1 or Propane Storage and

Handling code B149.2.

•Minimum Clearance from Unit to Combustible Materials

48” (121.9 cm) from all sides and back. Do not locate this ﬁre column under any

overhead enclosure. Do not place on or above combustible surfaces.

supply piping system during any pressure testing of that system at test pressures in

excess of 1/2 of psi (3.5 kPa). The appliance must be isolated from the gas supply

testing of the gas supply piping system at test pressures equal to or less than 1/2 psi

(3.5 kPa).

• Keep these instructions for future reference. If you are assembling this unit for someone

• This gas ﬁre column and its individual shuto valve must be disconnected from the gas

• This gas ﬁre column must be used ONLY outdoors in a well-ventilated space and shall NOT

else, give this manual to him or her to read and keep for future reference.

be used inside a building, garage, or any other enclosed area.

fumes can accumulate and cause asphyxiation.

• Children should be alerted to the hazards of high surface temperatures and kept at a

(7.62m) of this or any other appliance.

• Do not store any combustible materials in the base enclosure.

• The use of alcohol, prescription or non-prescription drugs may impair an individual’s

Important Safety Information

WARNING FIRE COLUMN IS FOR OUTDOOR USE ONLY

• Always use in accordance with all applicable local, state and national codes. Contact your local

• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured

logs, driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure

securely fastened and tightened.

is in operation.

combustible constructions. Avoid using near or under overhanging trees and shrubs.

rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.

system and any gas control which has been under water.

• DO NOT use in windy conditions.

touch hot surfaces until the unit has cooled unless you are wearing protective gear such as

insulated pot holders or heat resistant gloves or mittens to avoid burns.

• Use only the gas assembly provided. The replacement gas assembly shall be that speciﬁed by

the manufacturer.

• Always disconnect the LP tank when the unit is not in use.

• Lava rocks are very hot; please keep the children or pets away at a safe distance.

abrasion or wear by looking through the access panel. If if any part is damaged, it must be

Important Safety Information

(continued)

• Before each use, remove the lava rocks. Examine the burner and its components. If dirty,

clean with a soft brush and soapy water solution. Examine the area around the burner;

any dirt or foreign material, such as spider webs or nests in this area should be removed.

If it is evident that the burner is damaged, the ﬁre column must not be used.

Please contact Real Flame at 1-800-654-1704 for technical support.

LP GAS

characteristics before using any LP gas product.

Propane Characteristics

• Flammable, explosive under pressure, heavier than air and settles in pools in low areas.

• In its natural state, propane has no odor. For your safety, an odorant has been added.

• Contact with propane could burn your skin.

LP GAS WARNINGS

• Cylinders must be stored outdoors in a well-ventilated area out of reach of children.

• Disconnected cylinders must have threaded valve plugs tightly installed and must not be

stored in a building, garage or any other enclosed area.

• Never use a propane cylinder with a damaged body, valve, collar or footing.

• Dented or rusted propane cylinders may be hazardous and should be checked by your

propane gas supplier.

• Be sure to use only one 20 lbs (9.1 kg) LP gas cylinder in this appliance.

• Only tanks marked “propane” may be used.

• The LP gas supply tank must be constructed and marked in accordance with the

the National Standard of Canada, CAN/CSA-B339, LP gas tanks, Spheres and Tubes for

the Transportation of Dangerous Goods; and Commission.

• LP gas tank must be arranged for vapor withdrawal.

Type I (CGA810) LP gas tank connection.

the operations manual will void manufacturer warranty.

Important Safety Information

(continued)

Propane (LP) Dangers And Warnings

WARNING

serious personal injury, or property damage.

Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.

• Never use an LP gas tank with a damaged body, valve, collar, or footing. Dented or rusted

LP gas tanks may be hazardous and should be checked by your LP gas supplier prior to

use.

• The LP gas tank should not be dropped or handled roughly.

• Tanks must be stored outdoors out of the reach of children. Do NOT store in a building,

garage, or any other enclosed area.

• Never store your LP gas tank where temperatures can reach over 125°F.

• Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.

to increase, which may open the relief valve and allow gas to escape.

• Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the

type of dust cap on the LP gas tank valve outlet that is provided with the LP gas tank

valve. Other types of caps or plugs may result in leakage of propane.

a. Do not store a spare LP gas cylinder under or near this appliance.

serious injury may occur.

• The pressure regulator is set for 11 inches of water column (pressure).

• The maximum inlet gas pressure for this appliance is 14 inches of water column pressure.

• Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer,

motor home or house.

• Always use the gas assembly provided with the appliance to connect to a LP gas cylinder. Never

connect to an unregulated LP gas supply.

For technical support contact Real Flame at 1-800-654-1704.

Connecting your gas cylinder

Before connection, be sure that there is no debris caught in the head of the gas cylinder,

head of the regulator valve or in the head of the burner and burner ports. Connect screw on

the 1 lb LP tank and hand-tighten ﬁrmly. Disconnect the propane cylinder from the appliance

whenthe unit is not in use. DO NOT obstruct the ﬂow of combustion air and ventilation air

to the burner.

Propane (Lp) Dangers And Warnings

Parts List

AAA

Fire Column 115640004

11544-ASRD-01 for Slate

115430001

11501-03

Door

11544-BRNZ-01 for Bronze

Feet (set of 4)

Glass Panels (set of 4)

Glass Topper

Lava Rock

AAA Battery N/A

100040101

11543-ASRD-02 for Slate

11543-BRNZ-02 for Bronze

Assembly Instructions

1.) Make sure thumb screws in corners are losened enough to insert glass.

Carefully place glass panel between the outer wall and the corner glass clips.

2.) Gently tighten thumb screws to hold the glass panel securely.

Do not over tighten.

Assembly Instructions

3.) Repeat steps 1 and 2 to secure the remaining 3 glass panels.

Assembly Instructions

4.) Place the Glass Topper on top of the glass panels.

Assembly Instructions

5.) Install a AAA Battery into the electronic igniter as shown in the

diagram below.

6.) Place lava rock by hand. DO NOT dump bag out into tray to avoid clogging

the burner with dust. Position the lava rock (0.8kgs) to a level about 1”

above the top of the burner. Make sure that you do not block the igniter box

with lava rock to ensure proper ignition.

Assembly Instructions

7.) Remove the access door and place the LP tank in the designated area in

the column.

8.) Tighten the thumb screw to secure the tank in place.

Assembly Instructions

Check to make sure there is no debris

in the head of the LP gas tank or in the

head of the regulator valve. Make sure you

check the burner and burner ports as well.

Connect gas line to tank by turning knob

clockwise. Hand tighten only.

Make sure the valve on the LP gas tank is

OFF.

Disconnect by turning the knob counter

clockwise until it is detached from the valve.

9.) Connect the LP Gas Tank

Disconnecting the LP Gas Tank

10.) Replace the access door.

Check for leaks at these locations

WARNING Before using this outdoor ﬁre column, make

WARNING Failure to inspect this connection or

sure you have read, understand and are following all

information provided in the Important Safety Information

section of this manual. Failure to follow those instructions

can cause death, serious injury or property damage.

follow these instructions could cause a ﬁre or an

explosion, which can cause death, serious bodily

injury, or damage to property.

Prior to each gas ﬁre column operation, check the valve

assembly for evidence of excessive abrasion or wear

though the access panel on the side of the base. Replace

the access panel prior to operating ﬁre column.

BURNER CONNECTIONS

Make sure all of the connections are tight. If your unit

was assembled for you, visually check all connections.

Please refer to diagram for proper installation.

If any part appears to be incorrect please contact Real

Flame at 1-800-654-1704 for assistance.

CHECKING FOR LEAKS

Make a leak check solution by mixing 1 part dish

washing soap with 3 parts water in a spray bottle.

Make sure control knob is OFF. Then, attach the 1 lb

LP gas tank.

Spray leak solution on valve connections paying

particular attention to the areas indicated by arrows.

If any bubbles appear turn LP gas tank OFF,

reconnect and re-test. If you continue to see bubbles

after several attempts, disconnect LP gas source and

contact Real Flame at 1-800-654-1704 for assistance.

If no bubbles appear after one minute turn tank OFF,

wipe away solution and proceed.

Pre-use Instructions

1. Read and understand all operating instructions before lighting.

2. Burner control knob must be in the OFF position.

3. Connect propane (LP) cylinder (see above pages).

4. Slowly open valve on LP gas cylinder.

5. Push and hold igniter button to create sparks.

6. While holding the igniter button with one hand, use your other

hand to push and turn the control knob to the LIGHT position

to light the burner.

7. Keep Burner Control Knob pressed in for 15-30 seconds after

ignition.

8. If ignition does not occur in 30 seconds, turn control knob to the

OFF position and turn gas o at the source, wait 5 minutes until

gas has cleared and repeat lighting procedure.

ter lighting,

rot

te the Burner

ontrol Knob

coun

ter cloc

kwise

to LOW setting. Observe ﬂame, make sure all burner ports are

lit. Flame height should be no higher than 13 inches tall.

10. Adjust the ﬂame to the desired height with the

control knob.

When using this method to light

your ﬁre column use heat resistant

gloves and follow the step by step

instructions. Failure to do so could

result in severe injury.

If burner ﬂame goes out during operation, immediately

turn the control knob OFF and let the gas clear a

minimum of 5 minutes before attempting to re-light the

ﬁre column.

Please refer to the trouble shooting pages for

additional support, beginning on page 16.

Using the Ignitor

WARNING

Lighting Instructions

PUSH IN

AND

TURN

Care And Cleaning

Inspecting

WARNING

DO NOT USE SOLVENTS while in closed spaces or while smoking.

1. Make sure all parts are securly fastened in place. If a part moves when touched, check its connection points to

see if they are lose.

WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found

Real Flame at: 1-800-654-1704.

2. Check all gas connections for leaks.

3. Check ignition system to insure proper sparking.

4. Check components for any signs of damage, rust or excessive wear.

5. If damage to any component is detected, DO NOT operate until the proper repairs have been made.

ARNING

cool to the touch.

General Care and Cleaning

DO NOT use oven cleaner or abrasive cleaners as they will damage this product.

1. Wipe exterior surfaces with a mild dishwashing soap, then rinse clean with water.

Storage:

WARNING

1. Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.

3. Store in a cool, dry location away from children and pets.

Column and Glass

This outdoor re column must be inspected regularly to ensure that the product is safe to use and to extend

product life.

DO NOT inspect this outdoor re column until the re is COMPLETELY out.

1. This outdoor re column should be cleaned regularly to ensure safe use and extend product life.

DO NOT attempt to clean this outdoor re column unless the re is completely out and the unit is

DO NOT move or store this re column unless the re is COMPLETELY out and is cool to the touch.

2. Carefully remove rock ller and store components at to protect them from breakage.

Gas Component Connection Checks

Pilot

Housing

Pilot

Housing

Burner

Do not block

opening

CORRECT

INCORRECT

If the burner will not light or stay lit, please perform the following checks.

1.) Make sure the electrode wire is correctly connected.

Both electrode wires must be fully inserted into the igniter box.

2.) Make sure that the pilot housing is unobstructed.

Clear any debris on top of the pilot housing and make sure there is no debris

between the igniter pin, thermocouple and the burner tube.

Burner

Possible Cause 1: No Gas Flow.

-Check if the LP gas tank is empty. If empty, replace the tank. If the propane

tank is not empty, refer to “Problem: Sudden drop in gas ﬂow” on the

following page.

Possible Cause 3: Burner ports clogged or blocked.

-Reference “Problem: Irregular ﬂame pattern” on the

following page. Clean the burner ports as described

there.

Possible Cause 1: Electrode and burners are wet.

-Wipe dry with cloth.

Possible Cause 2: Igniter battery is dead or backwards.

-Check that the AAA battery is inserted correctly in the igniter (see page 11) or

replace the battery.

Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.

-Call Real Flame at 1-800-654-1704 for technical support.

Possible Cause 4: Wire loose or disconnected.

-Reference page 16, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.

Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.

-Call Real Flame at 1-800-654-1704 for support.

Possible Cause 6: Igniter Pin not correct distance from burner.

- Make sure the tip of the Igniter pin is 5 mm away from

the burner.

Possible Cause 7: Bad Igniter.

-Call Real Flame at 1-800-654-1704 for support.

Troubleshooting

Problem: Burner will not light using igniter

For Technical Support Contact Real Flame at: 1-800-654-1704

Problem: The ﬁre column emits a lot of black smoke when in use

Problem: Burner will not light with match

Possible Cause: Flame is being obstructed at burner ports.

-Make sure that the gas ports on the burner are free

of any lava rocks so that the ﬂame can ﬂow naturally.

5 mm

Burner

Ports

Burner

Ports

Igniter Pin

(Electrode)

Possible Cause 2: Obstruction of gas ﬂ ow.

- Check for bent or kinked hose.

Possible Cause: Burner ports are clogged or blocked.

-Clean burner ports. Do this by inserting a

paperclip into each of the burner ports to

ensure they are not clogged. WARNING: Make

sure burner is not on and the gas supply has

been properly disconnected. Allow 15 minutes

for unit to cool before touching it.

Troubleshooting

If these troubleshooting steps are unable to resolve the problem,

please call Real Flame at: 1-800-654-1704

Possible Cause 1: High or gusting winds.

-Increase ﬂame to HIGH setting.

Possible Cause 2: Low on LP gas.

-Replace LP gas tank.

Possible Cause 3: Excess ﬂow valve tripped.

-Refer to “Problem: Sudden drop in gas ﬂow”

Possible Cause 1: Ice has built up on the outside of the LP gas tank because the

vaporization process is too low.

-Turn the control knob to OFF. Replace with a spare LP gas tank and resume

burning. Store the spare LP gas tank in a well ventilated area, away from children.

Possible Cause 1: Out of gas.

-Replace with full LP tank.

Possible Cause 2: Excess ﬂow safety device may have been activated.

- Turn control knob to OFF, wait 30 seconds and light outdoor ﬁreplace. If

ﬂames are still too low, reset the excessive ﬂow safety device by turning o

the control knob and disconnecting the 20 lb LP tank. Turn burner

control knob to HIGH. Wait 1 minute. Turn burner control knob o.

Reconnect the tank and perform a leak check at tank connection. Wait 30 seconds

and light the ﬁre column.

Problem: Sudden drop in gas ﬂow, or a reduced ﬂame height

Problem: Irregular ﬂame pattern, ﬂame does not run the full length of the burner

Problem: Flame blow out

Problem: Flame seems to lose heat when burning in cold weather -

temperature below 50°F

Burner

Ports

Customer Service: 1-800-654-1704 in USA

Service à la clientèle: 1-800-363-6443 in Canada

custserv@realﬂame.com

Warranty & Return Policies

Real Flame®

7800 Northwestern Ave.

Racine, WI 53406

Warranty

Real Flame® Company warrants Real Flame gas ﬁreplaces and accessories to be free from defects

in parts under normal use and service for a period of 2 years from the date of purchase and

defective from ﬁnish issues for a period of 5 years from the date of purchase. In the event of such

defects Real Flame will, at its option, replace the defective product or refund the purchase price.

The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any

implied warranty or merchantability or ﬁrness for a particular purpose. In addition, Real Flame will

not be responsible for consequential damages in excess of the purchase price of the product on

which such liability is based.

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete

or unauthorized returns. All returned products must be 100% complete, adequately packaged in

original packaging and in resalable condition. Products that have been assembled or modiﬁed will

not be eligible for return. All items must be returned in their entirety, meaning all items included

must be returned together. No returns or exchanges on discontinued items. Please begin the return

process by contacting the store or company where you bought your Real Flame item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you

may request a replacement. Replacement parts are not available for all units and only given at Real

Flame’s discretion. We will assess any damage and ﬁnd a solution, which could include shipping

you a replacement. No replacements are available for discontinued items or repackaged (open

box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts

before returning the damaged item. Please have the following information

(which can be found in your instruction manual) ready before you call Customer Service.

• Model Number of Item

• 4-8 digit Part Number

• Lot Code Number

• Shipping Address

• A picture of the damaged item may be requested. Pictures should be

sent to custserv@realﬂame.com

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer

Service at 800-654-1704 within 48 hours of receiving the item.

Please refer to www.Realﬂame.com for our complete return guidelines and policies.

RF General Warranty_052115

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Real Flame Ojai 12544LP Le manuel du propriétaire

Marque: Real Flame

Modèle: Ojai 12544LP

Taper: Le manuel du propriétaire

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Real Flame Ojai 12544LP Le manuel du propriétaire

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