Harmonic Mediadeck Component Replacement Guide

Marque: Harmonic

Modèle: Mediadeck

Taper: Component Replacement Guide

Spectrum™

MediaDeck 7000

Component Replacement Guide

Revision A

Manual Part No. 006-0216-001

February 2016

mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital,

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3 MediaDeck Component Replacement Guide

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Documentation conventions

In Harmonic documents, special symbols and fonts to call your attention to important information.

DANGER: The Danger symbol indicates information that, if ignored, can cause physical

harm to you.

CAUTION: The Caution symbol indicates information that, if ignored, can adversely affect

the performance of your Harmonic product, or that can make a procedure needlessly

difficult.

NOTE: The Note symbol indicates especially important information you need, or it may

provide additional information that applies in only some carefully delineated circumstances.

IMPORTANT: The Important symbol indicates information that should stand out when you

are reading product details and procedural information.

TIP: The Tip symbol indicates parenthetical information that is not necessary for

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smoother, or more efficient.

In addition to these symbols, this guide may use the following text conventions:

Convention Explanation

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Table of Contents

Chapter 1: Introduction......................................................................................................................7

Chapter 2: MediaDeck 7000 component replacement.................................................................8

Bezel replacement.............................................................................................................................. 8

Removing the bezel......................................................................................................................8

Installing the bezel....................................................................................................................... 9

Power supply unit replacement..........................................................................................................10

Replacing a power supply unit................................................................................................... 10

Drive replacement with SystemManager............................................................................................ 11

About replacement drives........................................................................................................... 11

Failing a drive........................................................................................................................... 12

Verifying which drive to remove..................................................................................................12

Removing a drive.......................................................................................................................12

Installing a drive........................................................................................................................ 13

Drive replacement with Spectrum Management.................................................................................. 15

About replacement drives........................................................................................................... 15

Failing a drive........................................................................................................................... 15

Removing a drive.......................................................................................................................16

Installing a drive........................................................................................................................ 16

ChannelPort or MediaPort module replacement..................................................................................18

Deactivating players................................................................................................................... 18

Detaching an I/O module from players.......................................................................................18

Changing the MediaDeck wink state........................................................................................... 19

Winking a MediaPort or ChannelPort module..............................................................................19

Removing a module from the chassis.......................................................................................... 19

Deleting an I/O module from SystemManager.............................................................................20

Installing the replacement module............................................................................................... 20

Attaching an I/O module to existing players............................................................................... 21

Activating players...................................................................................................................... 21

Verifying functionality................................................................................................................. 22

MediaPort or ChannelPort module replacement with Spectrum Management........................................ 22

Recording player and channel settings........................................................................................ 22

Deactivating players................................................................................................................... 22

Winking the MediaDeck.............................................................................................................23

Winking the module...................................................................................................................23

Removing a module from the chassis.......................................................................................... 23

Installing the replacement module............................................................................................... 24

Activating players...................................................................................................................... 24

Spectrum

Chapter 3: MediaDeck 7000 chassis replacement......................................................................25

Chassis replacement with SystemManager......................................................................................... 25

Recording your MediaDeck settings.............................................................................................25

Stopping the File System............................................................................................................ 26

Powering down a Spectrum video server.....................................................................................26

Replacing the chassis................................................................................................................. 27

Starting the file system............................................................................................................... 28

Moving players from one Spectrum server to another...................................................................29

Removing a MediaDeck from SystemManager............................................................................. 29

Configuring the MediaDeck........................................................................................................ 30

Verifying functionality................................................................................................................. 31

Chassis replacement with Spectrum Management...............................................................................31

Recording your MediaDeck settings.............................................................................................31

Stopping the file system..............................................................................................................32

Replacing the chassis................................................................................................................. 32

Configuring the MediaDeck........................................................................................................ 32

Verifying functionality................................................................................................................. 34

Appendix A: Harmonic Technical Assistance Center contact information................................ 35

Harmonic corporate contact information............................................................................................36

Appendix B: Safety and regulatory compliance information.....................................................37

Important safety instructions.............................................................................................................. 37

Safety symbols & translated safety, warning & caution instructions (English)......................................... 38

Symboles de sécurité et traduits de sécurité, d'avertissement et Attention Instructions (français)............... 40

Sicherheit Symbole und übersetzt Sicherheit, Achtung & Vorsicht Anleitung (Deutsch)............................ 43

Site preparation instructions..............................................................................................................48

Product end-of-life disassembly instructions........................................................................................ 49

Safety rules (English)........................................................................................................................ 50

Règles de sécurité.............................................................................................................................50

EU manufacturer’s Declaration of Conformity.....................................................................................50

Electromagnetic compatibility notices – Class A..................................................................................50

Product regulatory compliance markings............................................................................................53

Product environmental compliance.....................................................................................................54

EU RoHS................................................................................................................................... 55

EU REACH.................................................................................................................................55

China RoHS...............................................................................................................................56

Other RoHS and REACH type regulations....................................................................................57

Waste Electrical and Electronic Equipment (WEEE).......................................................................57

Battery directive......................................................................................................................... 57

WEEE Take-Back Request Program..............................................................................................58

Compliance with additional country specific environmental, safety and EMC standards:........................ 59

Chapter 1

Introduction

This guide provides information to help you replace components in your Spectrum device or system.

Make sure that you read all safety warnings and instructions, and that you have received a replacement

component from Harmonic before you begin any of the procedures in this guide.

Chapter 2

MediaDeck 7000 component replacement

You may replace the following components in the MediaDeck 7000: bezel, drive, power supply, and I/O

module.

NOTE: The procedures for replacing a drive and I/O module differ according to whether

your system is managed by SystemManager or Spectrum Management.

•Bezel replacement

•Power supply unit replacement

•Drive replacement with SystemManager

•Drive replacement with Spectrum Management

•ChannelPort or MediaPort module replacement

•MediaPort or ChannelPort module replacement with Spectrum Management

Bezel replacement

Over time, the bezel LEDs can wear out. Replacement bezels are available from Harmonic.

CAUTION: The front panel is susceptible to electrostatic discharge (ESD) when the bezel

is removed. Wear the appropriate ESD protection when you remove the bezel.

Removing the bezel

Align the bezel in front of the chassis so that the Harmonic logo appears on the top left corner.

1. Unlock the bezel by loosening the two captive thumb screws.

2. Pull the bezel straight away from the chassis.

MediaDeck 7000 component replacement

9 MediaDeck Component Replacement Guide

Installing the bezel

When securing the bezel to the chassis, be careful to not over-tighten the thumb screws.

1. Unpack the bezel.

2. Align the bezel in front of the chassis so that the front panel display appears in the top-right corner,

and the metal corners of the bezel are level with the rack ears of the chassis.

3. Keeping the corners aligned, press the bezel straight onto the chassis. See the following figure.

Spectrum

4. Hand-tighten the two captive thumb screws to secure the bezel in place.

NOTE: Do not over-tighten the thumb screws.

Power supply unit replacement

The MediaDeck is equipped with two hot-swappable power supplies, each with an independent AC

connector. If one supply fails, the load is transferred to the remaining supply without interruption to

service. To take full advantage of the redundant supplies, Harmonic recommends that you use separate,

isolated power sources for each AC input.

Replacing a power supply unit

Systems with a single power supply or systems with two power supplies operating in a non-redundant

configuration must be powered off before beginning this procedure.

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Before you begin

Unpack the replacement power supply and visually inspect for damage.

1. Disconnect the AC power cable.

2. Press the release lever to the right and pull the handle to remove the power supply.

3. Using the handle, slide the replacement power supply into the empty chassis slot.

MediaDeck 7000 component replacement

11 MediaDeck Component Replacement Guide

The release lever will click to indicate that the unit is locked in place.

4. Connect the AC power cable.

Drive replacement with SystemManager

The MediaDeck contains high-performance SATA disk drives and SSD drives that can be hotswapped

during operation.

NOTE: This procedure applies to SystemManager version 6.3. If you are running a

different version, some steps may vary. Refer to the SystemManager Release Notes for

instructions on upgrading.

About replacement drives

Replacement disk drives must meet certain criteria. In the event of a drive failure, replacement drives are

available from Harmonic.

IMPORTANT: Use ONLY Harmonic-supplied replacement disk drives. Disk drives from

any other source will be excluded from coverage under the Harmonic product limited

warranty and maintenance services programs. In addition, any errors or damages caused

by the use of disk drives provided from any other source will cause the entire product to

be excluded from coverage under the Harmonic product limited warranty and maintenance

services programs.

NOTE: Replacement drives should have the same or greater drive capacity as those they

are replacing, and their form factor must match the other drives in the enclosure.

If you wish to install a Harmonic-supplied drive model that is not supported by your current version

of Spectrum firmware, you may need to install a “DDC” configuration file to your video server, which

enables you to install and use the new drive. For details, see “Installing a DDC file” in the Harmonic

SystemManager User Guide.

Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to

have more than one replacement drive on hand in case the first is not responsive.

Spectrum

Failing a drive

Fail a drive that is experiencing a loss of data to remove it from a RAID set. This procedure is a

prerequisite to replacing a drive and is performed on the Drive Properties page in SystemManager.

1. From the Configuration tab, click the Disk Utilities icon.

The Disk Utilities page displays.

2. Click the icon for the Spectrum server that contains the drive you wish to fail.

The Disk utilities page for that server appears.

3. Cick the Disk Drive icon (or hyperlink).

The Drive Properties page displays.

4. At the bottom of the page, click Fail Drive.

A confirmation dialog appears.

5. Click OK.

6. Navigate to the Spectrum server Disk utilities page to verify that the drive state is reported as Dead,

Failed.

Verifying which drive to remove

When replacing a failed drive, it is critical that you identify which drive to remove by winking the drive in

SystemManager and then noting the Activity and Status LEDs on the physical drive.

Before you begin

Remove the bezel.

1. From the Disk Utilities page, click Wink On.

The light bar on the front panel is activated.

2. Find the physical location of the drive and note the state of the LEDs for this drive.

◦ The top Activity LED should be off, indicating that the drive is not being actively used. If it is

blinking, this is the wrong drive to remove.

◦ The bottom Status LED should be blinking (4 blinks per second).

3. If you identify the correct drive, continue with removing the drive.

CAUTION: Wait 30 seconds before unlatching the drive.

4. If you do not identify the correct drive, call Harmonic Technical Support and do not continue with this

procedure.

Removing a drive

Drives may be replaced while the system is powered on. Make sure you have a replacement drive on

hand before removing the failed drive.

CAUTION: Drive spin-down. Damage can occur to a drive if it is removed while still

spinning. We recommend that you perform all steps in the following procedure. Before

removing a drive from an enclosure, wait 30 seconds to ensure that the drive has stopped

spinning.

NOTE: It is critical that you identify the correct drive. Comparing the serial number on the

disk drive to the serial number displayed in SystemManager is the best way to do this.

MediaDeck 7000 component replacement

13 MediaDeck Component Replacement Guide

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Before you begin

Unpack the replacement drive and visually inspect for any damage. If the part is damaged, do not

continue with this procedure. Call Technical Support for assistance.

1. Press the red release button on the right side of the drive to release the handle.

The handle springs open.

2. Grasp the handle and firmly pull the drive from the chassis.

3. Compare the serial number found on the top of the drive with the serial number found on the Drive

Properties page.

• If the serial numbers match, continue with installing the new drive.

• If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive.

Call Harmonic Technical Support immediately, and do not continue with this procedure.

Installing a drive

After installing the new drive, verify that the drive is reported as Alive and monitor the progress of the

RAID rebuild.

NOTE: When installing a drive, ensure that the adjacent drive is fully installed. Inserting

a drive carrier and attempting to lock its handle next to a partially installed carrier can

damage the partially installed carrier's shield spring and make it unusable.

NOTE: To maintain proper system cooling, all externally accessible drive bays must be

populated with a drive carrier.

1. Press the red release button on the right side of the replacement drive to release the handle.

The handle springs open.

Spectrum

2. Push the drive into the chassis until the handle begins to close, and then press the handle until

closed.

The handle clicks as it closes.

Within three minutes, the new drive should appear on the Disk Utilities page in SystemManager.

3. From the Disk Utilities page, verify that the drive is reported as Alive by the MediaCenter.

• If it is reported as Alive, you may continue to the next step.

• If the drive is not reported as Alive and another drive is available, bypass the first drive. Follow

instructions in "Removing a failed drive", then repeat Step 1 through Step 3 using the second

drive. If successful, continue to the next step. If unsuccessful, contact Technical Support for

assistance.

• If the drive is not reported as Alive and you do not have another drive available, contact Technical

Support.

4. On the RAID Utilities page, monitor the status of the RAID set.

The status should change from Compromised to Rebuilding immediately. If it does not, start the

rebuild manually by clicking Start Rebuild.

5. Periodically monitor the rebuild until complete.

Once complete, the RAID status changes to Normal, Attached, Viable.

What to do next

If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,

cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the failed

MediaDeck 7000 component replacement

15 MediaDeck Component Replacement Guide

drive and return it promptly for analysis. Contact Technical Support for a Return Authorization Number

(RA) before shipping the drive back to Harmonic.

Drive replacement with Spectrum Management

The MediaDeck contains high-performance SATA disk drives and SSD drives that can be hotswapped

during operation.

About replacement drives

Replacement disk drives must meet certain criteria. In the event of a drive failure, replacement drives are

available from Harmonic.

IMPORTANT: Use ONLY Harmonic-supplied replacement disk drives. Disk drives from

any other source will be excluded from coverage under the Harmonic product limited

warranty and maintenance services programs. In addition, any errors or damages caused

by the use of disk drives provided from any other source will cause the entire product to

be excluded from coverage under the Harmonic product limited warranty and maintenance

services programs.

NOTE: Replacement drives should have the same or greater drive capacity as those they

are replacing, and their form factor must match the other drives in the enclosure.

If you wish to install a Harmonic-supplied drive model that is not supported by your current version

of Spectrum firmware, you may need to install a “DDC” configuration file to your video server, which

enables you to install and use the new drive. For details, see “Installing a DDC file” in the Harmonic

SystemManager User Guide.

Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to

have more than one replacement drive on hand in case the first is not responsive.

Failing a drive

Use the "fail" procedure to remove a drive from a RAID set, when the drive is experiencing a loss of data.

This step is performed as a prerequisite to removing the drive from the chassis and then replacing it

with a new drive, at which time the RAID set rebuild occurs automatically (provided that the new drive is

formatted).

1. Click Configure > Storage > Drives.

2. Click the button that shows the serial number of the drive you wish to fail.

3. Scroll to the bottom of Drive configuration page, and then click Fail Drive.

4. When the Confirmation dialog appears, click Yes.

5. Find the physical location of the drive and verify that the status LED indicates the drive has been

failed.

Once it has been failed, the drive status will appears as Dead, and the drive may be safely removed.

CAUTION: Wait 30 seconds before unlatching the drive.

Spectrum

Removing a drive

Drives may be replaced while the system is powered on. Make sure you have a replacement drive on

hand before removing the failed drive.

CAUTION: Drive spin-down. Damage can occur to a drive if it is removed while still

spinning. We recommend that you perform all steps in the following procedure. Before

removing a drive from an enclosure, wait 30 seconds to ensure that the drive has stopped

spinning.

NOTE: It is critical that you identify the correct drive. Comparing the serial number on the

disk drive to the serial number displayed in Spectrum Management is the best way to do

this.

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Before you begin

Unpack the replacement drive and visually inspect for any damage. If it is damaged, call Technical

Support for assistance and do not continue with this procedure.

1. Press the red release button on the right side of the drive to release the handle.

The handle springs open.

2. Grasp the handle and firmly pull the drive from the chassis.

3. Compare the serial number found on the top of the drive with the serial number found on the Drive

Properties page.

• If the serial numbers match, continue with installing the new drive.

• If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive.

Call Harmonic Technical Support immediately, and do not continue with this procedure.

Installing a drive

After installing the new drive, verify that the drive is reported as Alive and monitor the progress of the

RAID rebuild.

NOTE: When installing a drive, ensure that the adjacent drive is fully installed. Inserting

a drive carrier and attempting to lock its handle next to a partially installed carrier can

damage the partially installed carrier's shield spring and make it unusable.

MediaDeck 7000 component replacement

17 MediaDeck Component Replacement Guide

NOTE: To maintain proper system cooling, all externally accessible drive bays must be

populated with a drive carrier.

1. Press the red release button on the right side of the replacement drive to release the handle.

The handle springs open.

2. Push the drive into the chassis until the handle begins to close, and then press the handle until

closed.

The handle clicks as it closes.

Within three minutes, the new drive should appear on the Drives page in Spectrum Management.

3. Click the Unfail Drive button, and then verify that the drive status changes to Alive.

If the drive is not reported as Alive, follow instructions in "Removing a drive" to fail the drive, remove

it, and then replace it with another drive (if available). If successful, continue to the next step. If you do

not have another drive available, contact Technical Support.

4. From Configure > Storage > RAID set, click Start Rebuild to rebuild the RAID set.

The status should change from Compromised to Rebuilding immediately.

5. Periodically monitor the rebuild until complete.

You must reload the RAID set properties page to check the state.

Once complete, the state of the RAID set will change to Normal/Viable. The removed drive will

display until you restart the MediaDeck.

6. To restart the MediaDeck, click Monitor > Devices > MediaDeck > Restart.

What to do next

If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,

cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the failed

Spectrum

drive and return it promptly for analysis. Contact Technical Support for a Return Authorization Number

(RA) before shipping the drive back to Harmonic.

ChannelPort or MediaPort module replacement

Follow these procedures when replacing a ChannelPort or MediaPort module in the MediaDeck 7000.

NOTE: The procedures in this section apply to SystemManager version 6.3. If you

are running a different version of SystemManager, some steps may vary. Refer to the

SystemManager Release Notes for instructions on upgrading.

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Deactivating players

Deactivate a player when you do not want an automation system to be able to automatically enable the

player for play and record.

NOTE: In SystemManager, a MediaPort 7000 series appears as two separate MIP-7XXX

or CPT-8XXX devices, and a Spectrum X appears as two separate MIP-9XXX devices.

1. Click the Player Configuration button in the left-hand column.

The Player Configuration page appears.

2. Click the icon for the Spectrum server on which the players reside.

The Player List page appears.

3. Check the box for each Player that you wish to deactivate.

NOTE: If replacing a Spectrum server or I/O module, be sure to select all active

Players associated with the server or module.

4. Click Deactivate Selected.

Detaching an I/O module from players

Detach a device from players when you wish to replace a MediaPort, ChannelPort, or SDI I/O module.

1. From the Configuration tab, click the Player Configuration button in the left-hand column.

The Player Configuration window displays.

2. Click the icon for the Spectrum server on which the players reside.

The Player List page appears.

3. Find a player associated with the I/O module you wish to replace and click Edit.

The Edit Player page appears.

4. In the Track section of the page, click Attached Devices.

The Attach Devices page appears.

5. In the Attach column, de-select each device you wish to detach from the player.

6. Click Done.

The system returns you to Edit Player page.

7. Repeat Steps 4-6 to detach devices from another track of the Player associated with the module you

are replacing.

MediaDeck 7000 component replacement

19 MediaDeck Component Replacement Guide

8. Repeat this process to detach devices from another Player associated with the module you are

replacing.

Changing the MediaDeck wink state

In a system with more than one MediaDeck, the wink function can help you identify the MediaDeck that

needs to be serviced.

On the MediaDeck 7000, the wink function activates the light bar on the front panel and the status LED on

the back of the processor module.

1. From SystemManager, click the Configuration tab to display the Configuration page and System

Diagram.

2. Click the icon for the component you wish to wink.

The Properties page appears.

3. From the General Information section of the page, view the Wink State.

• If currently Off, click Wink On.

• If currently On, click Wink Off.

Winking a MediaPort or ChannelPort module

In a MediaDeck 7000, identify the physical module by changing the wink state in SystemManager. The

wink state triggers the status LED on the back of the module.

1. From SystemManager, click the Configuration tab to display the Configuration page and System

Diagram.

2. Click the icon for the component you wish to wink.

The Properties page appears.

3. From the General Information section of the page, view the Wink State.

• If currently Off, click Wink On.

• If currently On, click Wink Off.

Removing a module from the chassis

Remove the module from the chassis using a cross-head screwdriver.

1. Disconnect any cables from the module.

2. Using a screwdriver, loosen the two screws on the rear panel of the module as shown.

The screws are captive and will not come out completely.

Spectrum

3. Using both hands to grip the screws, gently pull out the module from the chassis, as shown in the

following figure.

Deleting an I/O module from SystemManager

Once you have removed the module from the chassis, delete the corresponding I/O module from

SystemManager.

1. Click the Diagnostics tab to display the Diagnostics page.

2. From the Device Maintenance section in the left-hand column, click the Remove Device icon to

display the Remove Device page.

3. Scroll to the I/O Modules section of the page and locate the module you wish to remove.

4. From the Select column, check the box for the I/O module you wish to remove, and then click

Remove.

A confirmation message appears.

5. Click OK.

After a brief pause, a message appears indicating that the device has been removed (it has also been

removed from the System Diagram).

6. Click OK to return to the Remove Device page.

Installing the replacement module

Secure the module to the chassis using a cross-head screwdriver.

1. Unpack the module.

2. Grasp the module handle and push firmly into the slot. Ensure the module is fully inserted by pressing

on the connectors with the palm of your hand.

3. Tighten the two lock screws on the rear panel of the module to secure it to the chassis.

4. From the Configuration tab of SystemManager, view the System Diagram page and verify that the

new module appears.

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Harmonic Mediadeck Component Replacement Guide

Marque: Harmonic

Modèle: Mediadeck

Taper: Component Replacement Guide

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