Harmonic MediaStore 5000 Component Replacement Guide

Marque: Harmonic

Modèle: MediaStore 5000

Taper: Component Replacement Guide

Spectrum™

MediaStore 5000 Series

Component Replacement Guide

Revision A

Manual Part No. 006-0206-001

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Table of Contents

Chapter 1: Useful information for Technical Support....................................................................1

Information about the SystemManager client PC...................................................................................1

Information about your Spectrum System.............................................................................................1

Chapter 2: PCM replacement........................................................................................................... 3

Replacing a power cooling module..................................................................................................... 3

Chapter 3: I/O module replacement...............................................................................................5

Replacing an I/O module...................................................................................................................5

Chapter 4: Disk drive replacement.................................................................................................. 7

Gathering drive failure information..................................................................................................... 7

About replacement drives................................................................................................................... 8

Removing a disk drive........................................................................................................................8

Installing a disk drive....................................................................................................................... 10

Chapter 5: Chassis replacement.....................................................................................................12

Replacing the chassis........................................................................................................................12

Verifying functionality....................................................................................................................... 13

Appendix A: Harmonic Technical Assistance Center contact information................................ 14

Harmonic corporate contact information............................................................................................15

Appendix B: Safety and regulatory compliance information..................................................... 16

Important safety instructions..............................................................................................................16

Safety symbols and translated safety, warning, and caution instructions (English)..................................17

Symboles de sécurité et traduits de sécurité, d'avertissement et Attention Instructions (français)............... 19

Sicherheit Symbole und übersetzt Sicherheit, Achtung & Vorsicht Anleitung (Deutsch)............................ 22

Site preparation instructions..............................................................................................................26

Product end-of-life disassembly instructions........................................................................................ 28

Safety rules (English)........................................................................................................................ 29

Règles de sécurité.............................................................................................................................29

EU manufacturer’s Declaration of Conformity.....................................................................................29

Electromagnetic compatibility notices – Class A..................................................................................29

Product regulatory compliance markings............................................................................................31

Spectrum™

Product environmental compliance.....................................................................................................33

EU RoHS................................................................................................................................... 33

EU REACH.................................................................................................................................34

China RoHS...............................................................................................................................34

Other RoHS and REACH type regulations....................................................................................36

Waste Electrical and Electronic Equipment (WEEE).......................................................................36

Battery directive......................................................................................................................... 36

WEEE Take-Back Request Program..............................................................................................36

Compliance with additional country-specific environmental, safety, and EMC standards........................ 37

Chapter 1

Useful information for Technical Support

In order to expedite diagnosis and remediation, please gather helpful information about your Spectrum

system as well as your SystemManager platform when contacting Technical Support.

•Information about the SystemManager client PC

•Information about your Spectrum System

Information about the SystemManager client PC

Please gather information about the SystemManager client PC as well as the SystemManager database

file before contacting Technical Support.

Technical Support may request the following information:

• SystemManager version

You can find the version here: Help > Server Software.

• Windows operating system installed on the SystemManager client PC

The run command winver shows the Windows operating system running on the client PC.

• Amount of memory installed on the SystemManager platform

Open the System Properties dialog on the client PC to find the amount of memory installed.

• The SystemManager database file from the SystemManager platform or client PC

This file is located on the SystemManager platform at D:\Omneon\Manager\omdb

\manager.oda. Or, if you are using a client PC with a single C: partition, it will be in the same

directory on the C: drive.

Information about your Spectrum System

In the event of a component or device failure, please gather the following information about your

Spectrum System before contacting Technical Support.

Technical Support may request the following information:

•What is the model and serial number of the hardware involved?

For Spectrum and MediaDeck devices: from the Home tab in SystemManager, click the

Upgrade Firmware icon in the left-hand column to display the Upgrade Firmware page. Both

Spectrum™

MediaDirectors and MediaDecks are listed in the MediaDirectors section. Find the Model

Numbers and Serial Numbers listed in their respective columns.

Scroll down to the MediaPorts section to view the Model Numbers and Serial Numbers for

MediaPorts and MediaDeck Modules.

•What is the name of the Player that is being used?

From SystemManager, click the Player Configuration link in the left-hand column, and then

click the name of the MediaDirector or MediaDeck. The Player List page for that device

appears. The names and status of all players are listed.

•What file format and bit rate is the Player configured for? (for example, MPEG, DV, or

IMX?)

From SystemManager, click the Player Configuration link in the left-hand column, and

then click the name of the MediaDirector or MediaDeck. The Player List page for that device

appears. From the player list, click the Properties link to view all the details for a player.

•If the problem is related to Ingest or Playout of a clip, what is the Clip ID involved?

The clip name or clip ID should be indicated by whatever software application you are using

to play or record video. For ClipTool, clip names are displayed in the clip management area of

the ClipTool main window.

•What brand of Automation, if any, is being used for control?

•Is the Automation using VDCP or API for communication control?

Chapter 2

Power cooling module replacement

The MediaStore is equipped with two hot-swappable power cooling modules (PCM), each with an

independent AC connector. If one supply fails, the load is transferred to the remaining PCM without

interruption to service. To take full advantage of the redundant PCMs, Harmonic recommends that you

use separate, isolated power sources for each AC input.

•Replacing a power cooling module

Replacing a power cooling module

Make sure that you have correctly identified the faulty power cooling module before beginning this

procedure.

CAUTION: Observe all conventional ESD precautions when handling MediaStore

components.

CAUTION: Do not remove the faulty power supply unless you have a replacement of the

correct type ready for installation. Do not leave a PCM slot empty for more than ten minutes.

Doing so will cause the MediaStore to overheat, which will result in component failure.

CAUTION: Handle the module carefully and avoid damaging the connector pins. Do not

install the module if any pins appear to be bent.

1. Switch off and disconnect the power supply cord.

2. Squeeze the latch and the side of the PCM handle between thumb and forefinger to release the PCM.

Spectrum™

3. Gently pull the module from the chassis, as shown in the following figure.

4. Unpack the replacement PCM and inspect for damage, especially damage to the rear power supply

connector.

5. With the PCM handle in the open position, slide the new PCM into the chassis until the latches

engage and secure the module.

6. Connect the AC power cable.

Chapter 3

I/O module replacement

When replacing an I/O module, the entire Spectrum System must be shut down. Please read each of the

following sections and perform their steps in the order given.

•Replacing an I/O module

Replacing an I/O module

Harmonic suggests that you label the SAS cables as you remove them from the I/O module. This will

ensure the cables are correctly assigned in the new module.

1. Power down the Spectrum System.

Refer to “Powering down a Spectrum System” in the Spectrum System Installation Guide for complete

instructions.

2. Remove the Serial-attached SCSI (SAS) cables.

3. Grip the module latch between thumb and forefinger, and squeeze them together to release the latch.

4. Pull the latch out to release the module from the MediaStore chassis.

Spectrum™

5. Grip the latch handles, and gently remove the module.

6. Pull the I/O module from the slot.

7. Ensure the latch on the replacement module is open, and slide the module into the slot until the latch

engages.

8. Close the latch to secure the module.

9. Replace the SAS cables.

10. Power up the Spectrum System.

Refer to "Powering up a Spectrum System" in the Spectrum System Installation Guide for complete

instructions.

Chapter 4

Disk drive replacement

The MediaStore contains high-performance disk drives that can be hot-swapped during operation.

NOTE:

The procedures in this section apply to SystemManager version 6.3. If you are running a

different version of SystemManager, some steps may vary. Refer to the SystemManager

Release Notes for instructions on upgrading SystemManager.

•Gathering drive failure information

•About replacement drives

•Removing a disk drive

•Installing a disk drive

Gathering drive failure information

To assist in drive problem diagnosis and remediation, please gather the requested information before

contacting Technical Support.

1. Provide the following general details about the drive failure:

◦ Site Location

◦ Server Name

◦ Date of Failure

◦ Time of Failure

◦ Description of Failure

2. Collect the following information from the Spectrum Server Properties page:

TIP: To view the Spectrum Server Properties page, from the System Diagram page

of the Configuration tab, click the icon for your Spectrum video server. Then, from the

Physical Configuration tab, click the icon for your Spectrum.

◦ Firmware Version

◦ Host Name

◦ Serial Number

3. Collect the following information from the Drive Properties page:

TIP: To view Drive Properties, from the Configuration tab, click Disk Utilities, then

click the icon for your MediaDirector. From the second Disk Utilities page, click the icon

for the drive that has failed.

Spectrum™

◦ Disk GUID

◦ Disk Serial Number

◦ Disk Size (GB)

4. From your SystemManager Platform or client PC running SystemManager, use Windows Explorer to

navigate to the following directory:

\\IPADDR\FSNAME\om(serial_number_of_director)\logs

◦ IPADDR = IP address or host name if using DNS

◦ FSNAME = file system name

5. Locate the following log file(s):

Badblockhistory.txt (for all directors if EFS system)

Once you obtain a Return Authorization Number (RA) from Harmonic Technical Support, email a copy of

the requested file(s) to Technical Support and quote the RA number in the email.

About replacement drives

Replacement disk drives must meet certain criteria. In the event of a drive failure, replacement drives are

available from Harmonic.

IMPORTANT: Use ONLY Harmonic-supplied replacement disk drives. Disk drives from any

other source will be excluded from coverage under the Harmonic product limited warranty

and maintenance services programs. In addition, any errors or damages caused by the use of

disk drives provided from any other source will cause the entire product to be excluded from

coverage under the Harmonic product limited warranty and maintenance services programs.

NOTE: Replacement drives should have the same or greater drive capacity as those they

are replacing, and their form factor must match the other drives in the enclosure.

If you wish to install a Harmonic-supplied drive model that is not supported by your current version

of Spectrum firmware, you may need to install a “DDC” configuration file to your video server, which

enables you to install and use the new drive. For details, see “Installing a DDC file” in the Harmonic

SystemManager User Guide.

Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to

have more than one replacement drive on hand in case the first is not responsive.

Removing a disk drive

When replacing a failed disk drive, it is critical that you identify the correct drive. Also, you must remove

the failed drive from the RAID set before removing it from the enclosure. Failure to do so may result in

audio/video disruption.

There are certain disk failures that prevent system software from correctly determining the physical

location of a drive. The only means of ensuring that the drive is the correct one is by comparing the serial

number on the disk drive to the serial number displayed in SystemManager. Winking a drive and following

physical information (enclosure, slot) is not always reliable.

CAUTION:

Disk drive replacement

9 Spectrum

Drive spin-down. Damage can occur to a drive if it is removed while still spinning. We

recommend that you perform all steps in the following procedure. Before removing a drive

from an enclosure, wait 30 seconds to ensure that the drive has stopped spinning.

CAUTION:

Observe all conventional ESD precautions when handling MediaStore components.

1. Ensure that you have a replacement drive from Harmonic on hand.

2. View the Disk Utilities page for the MediaStore to verify that the drive state is reported as Dead,

Failed.

3. From the Disk Utilities page, find the physical location of the drive and note the state of the LEDs for

this drive as follows:

The Drive Activity LED should be off, indicating that the drive is not being actively used. If it is blinking,

this is the wrong drive to remove.

The Drive Status LED should be in Fast Flash Mode (refer to the “MediaStore 5000 Series Reference”

chapter for information on LED states).

4. Compare the serial number found on the top of the drive with the serial number found on the Drive

Properties page.

If the serial numbers match, continue to the next step.

If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive. Call

Harmonic Technical Support immediately and do not continue with this procedure.

5. Wait 30 seconds before unlatching the drive at the physical location indicated in Step 3.

On MediaStore 5000 Series units, the latch is located on the top of the drive carrier, as shown in the

following figure.

Drive Latch

(released)

6. Wait an additional 30 seconds, then remove the drive from the MediaStore enclosure.

7. On the Add/Remove Drives screen, click Remove next to the drive to "hide" the drive from view on

the Disk Utilities screen in the future.

TIP:

Spectrum™

To find each drive view: From the Configuration tab, click the Disk Utilities icon on the

left to access the Disk Utilities screen. Click on the MediaDirector with the required disk

drive(s) to display the associated drive views.

NOTE:

You must click the Remove button associated with the disk for each of the directors in

an EFS.

Installing a disk drive

Verify that the new drive is reported as alive by each MediaDirector in your Spectrum System.

NOTE:

Observe all conventional ESD precautions when handling MediaStore components.

1. Unpack the replacement drive.

2. Insert the replacement drive by gently sliding the carrier all the way into the enclosure, until the

camming lever on the bottom of the carrier stops it.

3. Gently push the camming lever towards the enclosure until it clicks into a closed position.

NOTE:

Keep in mind that the handle should always open from the bottom.

Within three minutes, the new drive should appear on the Disk Utilities screen on the

SystemManager application.

If the system does not recognize the drive, the Drive Status LED blinks at a slow rate: one second on,

three seconds off. Contact Technical Support in this event.

4. Verify that each MediaDirector reports the drive as Alive.

If it is reported as Alive by all MediaDirectors, continue to the next step.

If the drive is not reported as Alive, bypass the drive. Follow the instructions in "Removing a disk

drive" to bypass the drive. If another drive is available, repeat steps 1- 4 using this drive. If successful,

continue to the next step. If unsuccessful, contact Technical Support for assistance.

If you do not have another drive available, contact Technical Support.

If you have a hot spare available, an automatic rebuild commences on this drive. Skip to Step 6.

5. If there is another drive that is available to configure as a hot spare, decide which drive should be

used as the RAID rebuild target. Configure this drive as a Local Hot Spare for the RAID set.

NOTE:

Before configuring a drive as a hot spare, ensure that the drive has the correct firmware

version as determined by the SystemManager and displayed on the Upgrade Firmware

screen. If the drive does not have the correct version, contact Technical Support for

assistance.

Refer to “Making a local hot spare drive” in the Harmonic SystemManager User Guide for instructions.

Once a drive is configured as a Local Hot Spare, an automatic rebuild commences on this drive.

6. On the RAID Utilities screen, monitor the status for the RAID set.

Disk drive replacement

11 Spectrum

The status should change from Compromised to Rebuilding immediately. If it does not, start the

rebuild manually by clicking on Start Rebuild

7. Reconfigure all other hot spare drives as desired.

8. Periodically monitor the rebuild until complete. Once complete, RAID set status will change to

Normal, Attached, Viable.

If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,

cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the

failed drive and return it promptly to Harmonic for analysis. Contact Technical Support for a Return

Authorization Number (RA) before shipping the drive.

Chapter 5

MediaStore 5000 Series chassis replacement

When replacing a MediaStore, the entire Spectrum System must be shut down.

•Replacing the chassis

•Verifying functionality

Replacing the chassis

The SAS cables, disk drives, and I/O modules must be removed from the original MediaStore and

installed in the replacement MediaStore in the same corresponding positions. As such, Harmonic

recommends that you label each component as you remove it from the chassis.

IMPORTANT:

When replacing a MediaStore, the entire Spectrum System must be shut down. Please read

each of the following sections and perform their steps in the order given.

CAUTION:

Observe all conventional ESD precautions when handling MediaStore components.

1. Power down the Spectrum System.

Refer to "Powering down a Spectrum System" in the Spectrum System Installation Guide for complete

instructions.

2. Label the SAS cables and remove them.

3. Note the drive bay assignments of the drives, and then remove them from the original MediaStore.

Refer to "Removing a disk drive" in this guide for instructions.

4. Remove the original MediaStore from the rack.

5. Note the slot assignments of the I/O modules.

6. Remove the I/O modules from the original MediaStore and then install them in the new MediaStore,

using the same corresponding slots that were used in the original chassis.

Refer to "Replacing an I/O module" in this guide for instructions.

7. Remove the power cooling modules from the original MediaStore and install them in the new

MediaStore.

Refer to "Replacing a power cooling module" in this guide for instructions.

8. Rack mount the new MediaStore.

For details, refer to "Rack mounting instructions" in the Spectrum System Installation Guide.

9. Install the disk drives in the new MediaStore in the same order and drive bay slot assignments as they

had in the original MediaStore.

MediaStore 5000 Series chassis replacement

13 Spectrum

For details, refer to "Installing a disk drive" in this guide.

10. Cable the new MediaStore to the MediaDirector.

Refer to "Connecting MediaDirectors and MediaStores using SAS" in the Spectrum System

Installation Guide for complete instructions.

11. Power up the Spectrum System.

Refer to "Powering up" in the Spectrum System Installation Guide for complete instructions.

Verifying functionality

Harmonic recommends that you verify functionality of the replacement equipment in your Spectrum

System before using it on air.

Appendix A

Harmonic Technical Assistance Center contact information

A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance

Center (TAC).

Table A-1: Technical Assistance Center phone numbers and email addresses

Region Telephone Technical

Support

Americas 888.673.4896

(888.MPEG.TWO)

408.490.6477

[email protected]

Europe, the Middle East

and Africa (EMEA)

+44.1252.555.450 [email protected]

India +91.120.498.3199 [email protected]

Russia +7.495.926.4608 [email protected]

Mainland China +86.10.6569.5580 [email protected]

Japan +81.3.5565.6737 [email protected]

Asia Pacific (APAC) –

Other Territories

+852.3184.0045

+65.6542.0050

[email protected]

Report an issue online

http://www.harmonicinc.com/webform/report-issue-online

Harmonic Inc. support website

http://www.harmonicinc.com/content/technical-support

Harmonic Inc. Distribution and Delivery Product Software Downloads Site

ftp://ftp.harmonicinc.com

Harmonic Inc. Playout and Production Software Downloads Site

ftp://ftp.Omneon.com//Updates/Omneon/Current/

•Harmonic corporate contact information

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