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15. MANUFACTURER'S WARRANTY
The manufacturer sets 2 years as the period of warranty for water heater, and warranty
period for parts and components is as follows:
- for water containing tank (inner tank) - 5 years;
- for other components (heating element, thermostat, indicator lights, gaskets, tempera-
ture indicator, pressure relief valve) - 2 years.
The warranty period is calculated from the date of EWH sale. If there is no or corrected
date of sale and shop stamp, the warranty period is calculated from the date of EWH
manufacture. Claims within the warranty period are accepted only on presentation of
the warranty card with marks of the seller, and the identification plate on the casing of
the EWH. Release date of a water heater is encoded in a unique serial number, located
on the identification plate on the casing. EWH serial number consists of thirteen digits.
The third and fourth digits of the serial number are year of manufacture, the fifth and
sixth digits - month of release, the seventh and eighth digits - day of EWH release.
Claims within the warranty period are accepted only on presentation of the guarantee
card with marks of the seller, and the identification plate on the casing of the EWH.
The warranty shall apply to EWH only. Responsibility for compliance with principles
of installation and connection shall be borne by the buyer (in case of connection by his
own) or by the installer carrying out connection.
The first replacement of the magnesium anode shall be made no later than 12 months
from the date of EWH installation. In case of no mark of installation in warranty certif-
icate with the seal of installation company, the period is calculated from the date of
purchase. Regular periodic maintenance and annual replacement of the magnesium an-
ode in time is imperative to maintain the manufacturer's warranty. Replacement of the
anode must be accompanied by a mark in the warranty card in case of replacement by a
service organization, or an attached sales receipt for its purchase in case of replacement
by the owner.
The manufacturer shall not be liable for defects due to violations of principles of instal-
lation, operation and maintenance of EWH set forth herein, including in cases where
these defects have arisen due to invalid parameters of mains (electricity and water),
where EWH is operated, and due to the intervention of a third party. Manufacturer’s
warranty does not cover claims for appearance of EWH.
16. INFORMATION ON THE MANUFACTURER
Manufacturer:
THERMEX heating Technology (Jiangmen) CO., Ltd
No. 51, Jianshedonglu , Taoyuan town, Heshan City, Guangdong Province, China
ZIP: 529725
All models have been certified and comply with requirements of European Directives.