Polaris H0790300 Robotic Pool Cleaner Le manuel du propriétaire

Owner’s Manual

Manuel du propriétaire

El manual del propietario

Robotic Pool Cleaner

Models: Scout 42 iQ, Scout 40, Scout 20

TYPE EN27, TYPE EN37

WARNING

WARNING – For anything other than the routine cleaning and maintenance described in this guide, this product must be serviced by a qualiﬁed professional with sufﬁcient experience

in pool equipment installation and maintenance so that all of the instructions in the product’s complete installation and operations manual can be followed exactly. All safety

instructions in the complete manual must be followed explicitly in order to prevent injury hazards. Improper installation and/or operation may void the warranty. Never turn the cleaner

on unless it is fully submerged in the water. Doing so may void the warranty and may cause severe damage to the cleaner motors.

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

FCC Statement

This device complies with Part 15 of the FCC Rules and IC license-exempt RSS standard. Operation is

subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception which can be determined by turning the equipment off

and on, the user is encouraged to try to correct interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modiﬁcations not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This device complies with FCC and IC RF radiation exposure limits set forth for general population. This device

must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located

or operating in conjunction with any other antenna or transmitter.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and

Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two

conditions: (1) This device may not cause interference. (2) This device must accept any interference including

interference that may cause undesired operation of the device.

SAVE THESE INSTRUCTIONS

THANK YOU FOR PURCHASING THE POLARIS CLEANER.

YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO PROVIDE LOW MAINTENANCE

OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER, PLEASE DO THE FOLLOWING:

1) Complete and return the warranty registration card.

2) Record your purchase information on the spaces provided below.

3) Attach your invoice (or a copy) to this page.

Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please contact your original dealer. If the

original dealer does not perform warranty service, please visit polarispool.com to locate an independent service company near you. If you are unable to

locate a service company, please call our Technical Support department at 1.800.822.7933.

RECORD YOUR POLARIS CLEANER DATA HERE:

Date of Purchase Purchased From Serial Number:

(located on robot-head)

City State/Province Zip/Postal Code

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Table of Contents

Section 1. Important Safety Instructions .........4

Section 2. Cleaner Speciﬁcations ....................5

Section 3. Getting Started .................................5

3.1 Contents .........................................................5

3.2 Connect to a Power Source ........................... 5

Section 4. General Cleaner Operation .............6

4.1 Install and Submerge the Cleaner .................. 6

4.2 Control Box Buttons .......................................7

4.3 Start / Stop Cleaning and Select

Cleaning Mode ............................................... 8

4.4 Removal from Pool .........................................8

4.5 Using the Lift System* ....................................8

Section 5. Maintenance .....................................9

5.1 Cord Tangling .................................................9

5.2 Clean the Filter Canister ...............................10

5.3 Store the Cleaner When Not in Use .............10

5.4 Replacing Worn Parts .................................. 10

Section 6. Installing iAquaLink®

(connected models only) ............... 12

6.1 Download the App .......................................12

6.2 Sign Up and Log In ......................................12

6.3 Add to Mobile App System ..........................13

Section 7. iAquaLink® Control

(connected models only) ............... 13

7.1 iAquaLink Control Home Screen .................. 13

7.2 Start / Stop Cleaning ....................................13

7.3 Set Cleaning Mode .......................................14

7.4 Remote Control* ...........................................14

7.5 Removal from Pool .......................................14

7.6 In-App Error Messages and

Troubleshooting ............................................14

7.7 System Settings ...........................................14

Section 8. Troubleshooting .............................15

8.1 Error Codes ..................................................15

8.2 General Troubleshooting ..............................16

8.3 iAquaLink Troubleshooting

(not available on all models) ......................... 17

*Not available on all models

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

Section 1. Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS

Please read through the entire manual before installing your new robotic pool cleaner. The cleaner must be

installed and operated as speciﬁed.

WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or death.

PREVENT ELECTRICAL SHOCK

To reduce risk of electrical shock:

• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualiﬁed

installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button.

Powershould be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the

test button being pushed, a ground current is ﬂowing, indicating the possibility of an electric shock. Do not use this product. Disconnect the cleaner

and have the problem corrected by a qualiﬁed service representative before using.

• Per the United States National Electrical Code®

(NEC®), keep the control box at least ﬁve (5) feet from the edge of the (pool/spa) water. In Canada,

the Canadian Electrical Code (CEC) requires a minimum distance of 3 m (10 ft) to be maintained between the pool edge and the control box.

Neversubmerge the control box.

• Do not enter pool while the cleaner is in water.

• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.

• To reduce the risk of electrical shock, do not use the robotic cleaner or control box if the cord is worn or damaged. Contact Zodiac Pool

SystemsLLC. Technical Support immediately for proper servicing and replacement of the damaged cord.

• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not attempt

repair of the robotic cleaner, control box, power cord, or ﬂoating cable.

• NEVER OPEN CONTROL UNIT.

• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY LOCATED GFCI RECEPTACLE.

THECONTROL BOX SHOULD BE PLUGGED INTO THE GFCI RECEPTACLE BOX.

PREVENT CHILD INJURY AND DROWNING

• To reduce the risk of injury, do not permit children to operate this product.

• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool’s operational system.

CAUTION

Failure to comply with the following warnings could cause damage to pool equipment or personal injury.

• The cleaner must be installed and operated as speciﬁed.

• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed in or

on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable of being

readily disassembled for storage and reassembled to its original integrity.

• Clean the ﬁlter canister in the cleaner after each use.

• Do not use the product in your pool if the water temperature is above 95° F (35° C) or below 55° F (13° C).

USE OF THE ROBOTIC CLEANER IN A VINYL LINER POOL

• Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with the

vinyl surface, including pool brushes, pool toys, ﬂoats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner patterns can

be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation

process or when it comes into contact with objects in the pool. Zodiac Pool Systems LLC is not responsible for, and the Limited Warranty does not

cover, pattern removal, abrasion or markings on vinyl liners.

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Section 2. Cleaner Speciﬁcations

Technical Speciﬁcations

The general speciﬁcations for the cleaner are as

follows:

Control Box Supply Voltage 100-125 VAC, 60 Hz

Supply Voltage 30 V DC

Installed Load 150 W max

The cleaner is a double-insulated product.

Adouble-insulated electrical appliance is one which

has been designed in such a way that it does not

require a safety connection to ground. The basic

requirement for double-insulation is that no single

failure can result in dangerous voltage becoming

exposed so that it might cause an electric shock and

that this is achieved without relying on an earthed

(grounded) metal casing. This is achieved by having

two (2) layers of insulating material surrounding live

parts or by using reinforced insulation. Therefore,

devices having double-insulated construction,

suchas this cleaner, do not utilize a grounded

(three-prong) cord/plug.

Section 3. Getting Started

3.1 Contents

The packaging should contain the following items:

• Robotic cleaner and ﬂoating cable

• Control box

3.2 Connect to a Power Source

WARNING

Failure to comply with the following warnings can result in permanent

injury, electrocution or drowning.

PREVENT ELECTRICAL SHOCK

U.S.: Per NEC®

requirements, keep the control box at least 5 ft. (1.5m)

from the edge of the pool.

CANADA: Per CEC requirements, keep the control box at least 3 m

(10 ft) from the edge of the pool.

Only connect the control box to a receptacle protected by a ground

fault circuit interrupter (GFCI). Contact a certiﬁed electrician if you

cannot verify that the receptacle is protected by a GFCI.

Do not use an extension cord to connect the control box.

Do not allow anyone to swim while the cleaner is in the pool.

The control box is water-resistant, not waterproof. In order to prevent

electrocution, never submerge the control box or leave exposed to

inclement weather.

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

1. Firmly insert power cord connector (with TOP

shown facing up) until you hear a “click”.

NOTE: The “click” indicates the power cord is connected

correctly.

“Click”

Figure 1. Connect Power Cable

2. To disconnect, ﬁrmly grip the power cord

connector on each side, press the two tabs,

andpull out.

Figure 2. Disconnect Power Cable

Section 4. General Cleaner

Operation

CAUTION

To prevent damage to the cleaner, to adhere to the following

guidelines:

• Remove the cleaner from the pool after the cleaning cycle is

completed.

• Store out of direct sunlight or inclement weather.

• Never lift the cleaner out of the pool by the ﬂoating cable.

• Take additional care when lifting the cleaner out of the pool.

Itbecomes heavier when ﬁlled with water.

• Always remove the cleaner from pool when super chlorinating or

adding acid.

• Do not handle cleaner while it is in operation.

IMPORTANT

• Always fully submerge the cleaner head before you begin operation.

• Clean the ﬁlter canister after each cleaning cycle.

• Do not leave your cleaner in the pool on a permanent basis.

• At the end of each cycle, remove the cleaner from the pool.

• Start at the cleaner head and untangle any coils in the cable before

storing the cleaner.

The robotic cleaner includes a safety feature that

automatically stops the cleaner if a cleaning cycle

starts but it is not submerged in water. For pools

equipped with a beach area, this safety feature is

programmed to drive the cleaner in reverse and back

into the pool when the impeller is out of the water.

4.1 Install and Submerge the Cleaner

1. With the control box plugged into a power

outlet, spread the ﬂoating cable across the

pooldeck until you reach the middle of the

poollength.

WARNING

Do not use an extension cord.

2. At the center point, submerge the cleaner in the

pool and hold in the vertical position to release

any air trapped inside.

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

1

Figure 3. Submerge the Cleaner Vertically

3. Ensure the unit sinks to the bottom of the pool

and does not ﬂoat.

2

Figure 4. Cleaner Sinking to the Bottom of the Pool

4. Place all of the ﬂoating cable in the water to

allow free movement in your pool from the

central point. Spread out the ﬂoating cable

ensuring there are no kinks or coils in the cable.

Caddy /

Control Unit

Recommended

Entry Point

Not Recommended

Cleaner

WARNING

Do not use an extension cord.

Figure 5. Pool Entry Point for Optimal Patterning

4.2 Control Box Buttons

The control box can be used to initiate basic

cleaning features and to connect the device to home

Wi-Fi (connected models only).

For more information on connecting your cleaner to

Wi-Fi (connected models), see Installing iAquaLink®

section.

Button Functions

Start / Stop Cleaning

Select Cleaning Mode

Remove cleaner from thepool

Initiate connection and set up

iAquaLink®control*

*not available on all models

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

4.3 Start / Stop Cleaning and Select

Cleaning Mode

The factory default cleaning mode is set to Floor,

Wall, Waterline.

Use to change cleaning surface setting.*

Toggle between modes:

Floor Only (1 hour 30 min)

Floor, Wall, Waterline (2 hours 30 min)

With the cleaner submerged in the water,

press

to begin operation.

Press again to interrupt and cancel an in-progress

cleaning cycle.

*not available on all models

4.4 Removal from Pool

Depending on the model, you can manually

removethe cleaner from the pool or use the Lift

System feature.

For manual removal, pull gently on the ﬂoating cable

to bring the cleaner handle within arm’s reach.

Use the handle to lift the cleaner from the water and

hold the cleaner vertically over the pool surface to

drain (Figure 6). Never lift the cleaner out of the pool

by the ﬂoating cable.

4.5 Using the Lift System

The Lift System is designed to assist in retrieving the

robot from the pool. Lift System can be activated at

any time during or after a cleaning cycle.

1. Press any button to engage cleaner controls.

2. Press on the control box to begin the

automated procedure to bring the cleaner to

thewall.

NOTE: To stop the procedure at any time, press and

release the button again.

3. Next, press and HOLD to rotate the

cleaner.

4. Once the cleaner is facing the wall of your

choice for retrieval, release the button.

5. Cleaner will drive forward and up the wall

it is facing. It will wait at the waterline to be

retrieved.

6. When in reach, remove the cleaner from the pool

using the handle. The cleaner will quickly expel

water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the

ﬂoating cable.

Figure 6. Always Remove Cleaner Using the Handle

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Section 5. Maintenance

WARNING

To avoid electric shock and other hazards which could result in

permanent injury or death, disconnect (unplug) the cleaner from the

power source before performing any cleaning and maintenance.

5.1 Cord Tangling

Tangling can occur more frequently when the cleaner

is not attended to after each cleaning cycle. Proper

installation, general maintenance and the following

troubleshooting steps can help to avoid cable

challenges.

IMPORTANT

Cleaner power cable may become tangled if correct procedure is not

followed after each cleaning cycle.

NOTE: Place all of the ﬂoating cable in the water to allow

free movement in your pool from the central point.

Spread out the ﬂoating cable ensuring there are

no kinks or coils in the cable.

Caddy /

Control Unit

Recommended

Entry Point

Not Recommended

Cleaner

WARNING

Do not use an extension cord.

Figure 7. Optimal Entry Point in Pool

If tangling occurs, follow these steps:

1. Remove the cleaner from the pool. When the

cleaner is within arm’s reach, use the handle to

remove from the water. Never lift the cleaner out

of the pool by the ﬂoating cable.

2. Hold the cleaner vertically to drain.

Figure 8. Keep Cleaner Vertical to Drain Water

3. Unplug power to the cleaner at the control box.

Figure 9. Unplug

4. Remove the cleaner from the pool and untangle

all kinks and coils in the power cable. Start at

the cleaner head. Lay the cable in the sun to

loosen any tangling memory.

Figure 10. Untangle the power cable

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

5.2 Clean the Filter Canister

The ﬁlter canister should be cleaned at the end of

each cycle.

1. Remove the cleaner from the water and let the

remaining water drain.

2. Unlatch the cleaner cover to access the canister.

Figure 11. Lift Cleaner Cover

3. Remove the ﬁlter canister from the body.

Figure 12. Remove Filter Canister

4. Empty all debris from the ﬁlter canister, then

rinse the canister and the cleaner using a hose.

Figure 13. Wash Filter Canister

NOTE: Periodically, deep-clean the ﬁlter canister with

soapy water and a soft bristle brush to prevent

clogging.

5.3 Store the Cleaner When Not in Use

The cleaner should be cleaned regularly using

slightly soapy water. Do not use solvents such as

trichlorethylene or its equivalent. Rinse the cleaner

generously using clean water. Do not let your cleaner

dry in direct sunlight.

1. Disconnect cleaner from the power source.

2. Starting at the cleaner head, remove all twists

and tangles from the cable. Lay the cable in the

sun to loosen any tangling memory.

3. Loosely coil the cable into a loop for storage

near the cleaner or on the caddy hook (not

available with all models).

4. Disconnect the cable from the control box.

Figure 14. Untangle the Power Cable

5.4 Replacing Worn Parts

Replacing Brushes

The cleaner is ﬁtted with brushes with a “wear’’

indicator.

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Raised groove

becomes

partially ﬂattened,

indicating

excessive wear.

Figure 15. Worn Brush Indicator

To maintain cleaner performance at its best, replace

the brushes as soon as one of the wear indicators

is reached (even if the wear is not even). It is

recommended that you replace the brushes when

the rubber is worn down to the top of the wear

indicator (or every two years, whichever comes ﬁrst).

To replace a worn brush:

1. Stand the cleaner on its end in a vertical

position.

1

Figure 16. Cleaner in Upright Position

2. Separate the edges of the brush and undo the

tabs. Remove the worn brush.

Figure 17. Undo the Tabs of the Brush

3. Position the new brush underneath the roller

with the bristles facing downwards.

Figure 18. Position the New Brush on Roller

4. Thread each tab into the slot provided and

gently feed it through until the heel comes out at

the other side of the slot.

4

Figure 19. Pull Tabs Through Each Slot

5. Use a pair of scissors to cut the tabs 3/4 inch

from the heel so that they are no higher than the

cleaning blade.

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

Figure 20. Cut Tabs

Section 6. Installing iAquaLink®

(connected models only)

The iAquaLink app is available for download from the

App Store or Google Play.

With iAquaLink Control, you can connect to your

robotic cleaner from anywhere, anytime to access

functions and troubleshooting advice. App features

are dependant on model.

Before you begin installation, make sure you have

the following:

• IMPORTANT: Have your Wi-Fi network password

available

• Robotic Cleaner is submerged in the pool

• Control Box is connected and plugged into a

GFCIoutlet

• Smart device (phone or tablet) with Wi-Fi and

Bluetooth® enabled

• Wi-Fi router with sufﬁcient signal strength at the

Control Box

6.1 Download the App

Install or update the iAquaLink app from the App

Store or Google Play.

6.2 Sign Up and Log In

Open the iAquaLink app, then Sign Up or Log In.

Complete all required ﬁelds in the Account Setup

page and agree to the Terms and Conditions.

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

6.3 Add to Mobile App System

1. On the My Systems page, click + in the upper

right-hand corner to add a system.

2. Choose “Robotic Cleaner”. Follow in app

instructions to add your cleaner and connect it

to your home router.

3. On the control box, press .

Bluetooth® light indicator status:

BLINKING - searching for signal

SOLID - paired with phone

Wi-Fi light indicator status:

BLINKING - connected to router

SOLID - connected to the internet

NOTE: Errors during connection may be the results of

insufﬁcient Wi-Fi signal strength at the control box

location. If you are unable to move the control or

router to improve signal strength, you may need a

Wi-Fi extender to boost your signal strength. (See

iAquaLink Troubleshooting section.)

NOTE: An incorrect password may also be that cause

of a connection error. If the signal strength at the

control box is good, double check the network

name and credentials for the router you are trying

to access.

Section 7. iAquaLink® Control

(connected models only)

Once you have downloaded the iAquaLink app and

connected the device to Wi-Fi, the iAquaLink app

allows for robotic cleaner control from anywhere,

anytime. Functions vary within the iAquaLink app

depending on which cleaner model you have.

WARNING

Do not enter pool while the robotic cleaner is in water.

7.1 iAquaLink Control Home Screen

App function and design is subject to change.

Start/Stop Cleaning

Remote*

Clean Mode

Lift System*

*not available on all models

7.2 Start / Stop Cleaning

The factory default cleaning surface setting is Floor,

Wall, Waterline.

1. From the Home screen or the Control Box press

the Start/Stop button to begin cleaning.

2. The app displays the cycle time in hours and

minutes.

3. Press to interrupt and cancel an

in-progress cleaning cycle.

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

7.3 Set Cleaning Mode

1. From the home screen, select Cleaning Mode

to view and select.

7.4 Remote Control*

Use your mobile device as a remote control.

IMPORTANT

Only use Remote Control when in view of the cleaner.

1. From the main screen, select the Remote tab.

2. You can direct the cleaner using the remote

control to help pick up debris.

NOTE: If you experience signiﬁcant delays between the

app command and cleaner response, you may

have a weak Wi-Fi signal or other connectivity

challenges that interfere with the immediacy of the

remote control functions.

*not available on all models

7.5 Removal from Pool

Depending on the model, you can manually remove

the cleaner from the pool or use the Lift System*

feature in app or on the control box.

The Lift System is designed to assist in retrieving the

robot from the pool. Lift System can be activated at

any time during or after a cleaning cycle.

IMPORTANT

Only use Lift System when in view of the cleaner.

1. From the home screen, select Lift System

to enter automated procedure.

2. Use the left and right controls to rotate the

cleaner to face the wall of your choice.

3. Press the Start Button to drive the cleaner up

the wall it is facing. The cleaner will wait at the

water line to be retrieved.

NOTE: To stop the procedure at any time, press and

release the button again.

4. When in reach, grab the cleaner handle and

begin to pull cleaner out of the water. The

cleaner will quickly expel water to allow for

lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the

ﬂoating cable.

*not available on all models

7.6 In-App Error Messages and

Troubleshooting

If an error occurs, cleaning will be interrupted and

the app will display an error message.

The message will display:

• The error code and name

• A brief description of the error

• A set of troubleshooting steps you can take to

resolve the error (if available for the error type)

Tap “Clear Error” when you believe you have ﬁxed

the problem and want to try again or anytime you

want to return to the home screen.

7.7 System Settings

Access System Settings by pressing the gear icon in

the upper right hand corner of the app screen.

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Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Section 8. Troubleshooting

• If the status indicator on the control box ﬂashes to alert the user, follow the recommended troubleshooting

tips below.

• User alerts can also be accessed in the iAquaLink® app (on connected models only).

8.1 Error Codes

Flashing LED In-App Display

(depending on the model) Solutions

Rapid flashing

1 ﬂash / 1 second pause Communication

• Disconnect and reconnect the cleaner.

• Check that the cable is properly connected to the control box.

• Check that nothing is interfering with the cable connection area.

• If this does not resolve the problem, contact your local retailer

for a diagnostic review or call customer service.

Rapid flashing

2 ﬂash / 1 second pause

Right traction motor

Left traction motor

Right traction motor

consumption

Left traction motor

consumption

• Check that debris or the cable is not preventing the brushes or

the tracks from rotating freely.

• Check that nothing is interfering with the cable connection area.

• Rotate the track by a quarter of a turn in the same direction

until it rotates smoothly

• If this does not resolve the problem, contact your local retailer

for a diagnostic review or call customer service.

Rapid flashing

3 ﬂash / 1 second pause

Cleaner out

of the water

• Turn the cleaner off.

• Clean the ﬁlter thoroughly.

• Put it back in the water, shaking to release the air bubbles.

• Restart the cycle.

• If this does not resolve the problem, contact your local retailer

for a diagnostic review or call customer service.

Pump motor

consumption

• Check that no debris or hair is blocking the impeller.

• Clean the ﬁlter thoroughly.

• If this does not resolve the problem, contact your local retailer

for a diagnostic review or call customer service.

iAquaLink Control Models Only

Rapid flashing

5 ﬂash / 1 second pause

Software update

failed or incomplete

• Disconnect and reconnect the control box to restart the update.

• If this does not resolve the problem, contact your local retailer

for a diagnostic review or call customer service.

Rapid flashing

Rapid ﬂashing

Update in progress

• Wait for the update to complete.

• Do not disconnect the power cable from the cleaner during an

update.

N/A Connection error

• Check the status of the Bluetooth®/Wi-Fi LEDs on the control

box.

N/A

A red dot

appears in the

“Mysystems” list

• Robot not plugged in or not connected to the home Wi-Fi

network. If the dot is red when the control box is plugged in

and if the Bluetooth/Wi-Fi icons are lit up, refresh the screen

(by swiping downwards).

• If the dot turns green: the robot is ready for use.

Deleting an error code:

Using the control box: After following the troubleshooting solutions, press any key to delete the error code

(except the button).

From the iAquaLink app

(connected models only)

:

After following the troubleshooting solutions, press

Clear Error.

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ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

8.2 General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.

User Issue Possible Cause Suggested Solution

The cleaner does not stay

on the pool surface or is

ﬂoating excessively

There is air trapped inside the

cleaner housing

Remove cleaner from pool and re-submerge (see

Install and Submerge the Cleaner).

The ﬁlter canister is full or dirty Dispose of debris and thoroughly clean the ﬁlter

canister with mild soap and a soft brush. Then,

re-submerge the cleaner (see Clean the Filter

Canister).

The cleaner is not

climbingwalls

The ﬁlter canister is full or dirty Dispose of debris and thoroughly clean the ﬁlter

canister with mild soap and a soft brush. Then,

re-submerge the cleaner (see Clean the Filter

Canister).

Conﬁrm appropriate pool chemistry Speak with your pool service professional. Do

not leave cleaner in the pool during any chemical

treatments.

The cleaner is not moving Not connected to electricity The outlet the control box is connected to, is not

supplying electrical power. Check that the outlet

to which the control box is connected is receiving

electricity.

Cycle not started Press the Start button to initiate a cleaning cycle.

Reset needed Disconnect the unit power and reconnect after

20seconds. If the problem is not resolved, contact

your local retailer to request a diagnostic review or

contact Technical Support at 1-800-822-7933.

Cable is tangling in

thepool

Cable is not spread evenly in

thewater

Verify the ﬂoating cable enters the water near the

middle of the pool length. Spread all of the ﬂoating

cable carefully in the pool, ensuring there are no

kinks or coils. Ensure the cable is not too tightly

wrapped or coiled when storing. If the problem

persists, lay the cable straight in the sun to relax

it and remove kinks. Follow the procedure in Cord

Tangling to avoid and correct tangled cord.

The cleaner is not cleaning

the pool effectively

Filter canister is full or dirty Dispose of debris and thoroughly clean the ﬁlter

canister with mild soap and a soft brush. Then,

re-submerge the cleaner (see Clean the Filter

Canister).

Brushes are worn Check the wear indicator(s). Contact your local

dealer for spare parts.

Cable is excessively tangled Untangle the twisted cord and lay in sun to reduce

memory (see Cord Tangling).

Page 17

Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

8.3 iAquaLink® Troubleshooting (not available on all models)

This information can help to troubleshoot connection and setup challenges between the iAquaLink app and

the cleaner.

How it Works:

Your Smart

Device

Internet

Your

Internet

Router

Cleaner

Control

Unit

Robotic

Pool

Cleaner

How to Connect:

You must connect to the home router (network) by ﬁrst establishing a direct connection between the control

box and your smart device (see Conﬁguring the System).

IMPORTANT

It is recommended to locate the control box as close to the home router as practical. Do not use an extension cord.

Page 18

ENGLISH Polaris® Robotic Pool Cleaner | Owner’s Manual

Common iAquaLink® Troubleshooting

Remember, if you get a new Wi-Fi router, reset the defaults of your current Wi-Fi router or simply change your

Wi-Fi network password, you will have to re-establish the connection between your cleaner and the router

(see Conﬁgure the System).

User Issue Possible Cause Suggested Solution

All lights are off Bright sunlight Shield the lights to block sunlight and re-check if the

lights are lit.

Control box is unplugged Plug the control box in (see Connect to a Power

Source).

Power outage Verify that the breaker is on and electricity is being

supplied to the outlet.

Lost internet connection Check internet connection - network may be down.

Wi-Fi is off Router is off Turn router on.

Router password was changed Reset router with new password.

Wi-Fi light is ﬂashing Lost internet connection Check internet connection - Network may be down.

Control box is too far from home

router

Relocate the control box as near to the home router

as practical (see Install and Submerge the Cleaner).

Do not use an extension cord.

Weak Wi-Fi signal

• Check for adequate Wi-Fi signal strength.

• With a Windows laptop, go to Network

Connections in the Control Panel. Check

Signal Strength meter under Wireless Network

Connection icon while standing near the

controlbox.

• With a smart device, search for, download, and

use an app that can check signal strength while

standing near the control box. If Wi-Fi signal is

weak, consider installing a Wi-Fi extender.

Connectivity issue with local Wi-Fi

or connection to the server

Contact your local internet service provider.

• Unplug your control box and wait 10 seconds.

Plugin the box again and see if lights illuminate.

• Check internet connection - network may be down.

Status light is continuously

ﬂashing

Antenna ﬁrmware update in

progress

Wait for the update to complete and the ﬂashing to

end. Do not disconnect the power cable from the

cleaner during an update.

Power LED is blinking fast Firmware update in progress Wait for blinking to stop, indicating update is

complete. Do not unplug from power during an

update.

Page 19

Polaris® Robotic Pool Cleaner | Owner’s Manual ENGLISH

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Carlsbad, CA 92010, USA

PolarisPool.com | 1.800.822.7933

Zodiac Pool Systems Canada, Inc.

2-3365 Mainway

Burlington, ON L7M 1A6, Canada

PolarisPool.ca | 1.800.822.7933

and the Polaris 3-wheeled cleaner

design are registered trademarks of Zodiac Pool Systems LLC. All other trademarks referenced herein

are the property of their respective owners. Apple and the Apple logo are trademarks of Apple, Inc.,

registered in the U.S. and other countries. AppStore is a service mark of Apple, Inc., registered in the

U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

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