W i S A
User Guide
WiSA User Guide2
CAUTION
TO REDUCE THE RISK OF FIRE, REPLACE WITH THE
SAME TYPE AND RATING OF FUSE.
ATTENTION
UTILISER UN FUSIBLE DE RECHANGE MÊME TYPE.
Safety compliance
This product has been designed to meet the IEC 60065
international electrical safety standard.
CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN
ATTENTION
RISQUE DE CHOC ELECTRIQUE NE PAS OUVRIR
The lightning flash with an arrowhead symbol within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated 'dangerous voltage' within the
product's enclosure that may be of sufficient magnitude
to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in
the literature accompanying the product.
CAUTION: To reduce the risk of electrical shock do not
remove cover (or back). No user serviceable parts inside.
Refer servicing to qualified service personnel.
WARNING: To reduce the risk of fire or electrical shock,
do not expose this apparatus to rain or moisture.
CAUTION: In Canada and the USA, to prevent electric
shock, match the wide blade of the plug to the wide slot
in the socket and insert the plug fully into the socket.
This product is designed and manufactured to meet strict
quality and safety standards. However, you should be aware
of the following installation and operation precautions.
1. Take heed of warnings & instructions
You should read all the safety and operating instructions
before operating this appliance. Retain this handbook
for future reference and adhere to all warnings in the
handbook or on the appliance.
2. Water and moisture
The presence of electricity near water can be dangerous.
Do not use the appliance near water – for example next to
a bathtub, washbowl, kitchen sink, in a wet basement or
near a swimming pool, etc.
3. Object or liquid entry
Take care that objects do not fall and liquids are not spilled
into the enclosure through any openings. Liquid-filled objects
such as vases should not be placed on the equipment.
4. Ventilation
Do not place the equipment on a bed, sofa, rug or similar
soft surface, or in an enclosed bookcase or cabinet, since
ventilation may be impeded. We recommend a minimum
distance of 50mm around the sides and top of the
appliance to provide adequate ventilation.
5. Heat
Locate the appliance away from naked flames or heat
producing equipment such as radiators, stoves or other
appliances (including other amplifiers) that produce heat.
6. Climate
The appliance has been designed for use in moderate
climates.
7. Racks and stands
Only use a rack or stand that is recommended for use with
audio equipment. If the equipment is on a portable rack it
should be moved with great care, to avoid overturning the
combination.
8. Cleaning
Unplug the unit from the mains supply before cleaning.
The case should normally only require a wipe with a soft,
damp, lint-free cloth. Do not use paint thinners or other
chemical solvents for cleaning.
We do not advise the use of furniture cleaning sprays or
polishes as they can cause indelible white marks if the unit
is subsequently wiped with a damp cloth.
9. Power sources
This appliance must be connected to a mains socket
outlet using the supplied power cord. To disconnect
this apparatus from power, you must disconnect the
power cord. Make sure the power cord is always easily
accessible.
Only connect the appliance to a power supply of the type
described in the operating instructions or as marked on
the appliance.
This is a Class 1 device and must be earthed.
The power switch is a single-pole switch. When the switch
is in the “Off” position, the appliance is not completely
disconnected from the main power.
10. Power-cord protection
Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon
or against them, paying particular attention to cords and
plugs, and the point where they exit from the appliance.
11. Grounding
Ensure that the grounding means of the appliance is not
defeated.
12. Lightning storms
Unplug this device during lightning storms.
13. Non-use periods
If the unit has a stand-by function, a small amount of
current will continue to flow into the equipment in this
mode. Unplug the power cord of the appliance from the
outlet if left unused for a long period of time.
14. Abnormal smell
If an abnormal smell or smoke is detected from the
appliance, turn the power off immediately and unplug the
unit from the wall outlet. Contact your dealer immediately.
15. Servicing
You should not attempt to service the appliance beyond
that described in this handbook. All other servicing should
be referred to qualified service personnel.
16. Damage requiring service
The appliance should be serviced by qualified service
personnel when:
A. the power-supply cord or the plug has been damaged, or
B. objects have fallen, or liquid has spilled into the
appliance, or
C. the appliance has been exposed to rain, or
D. the appliance does not appear to operate normally or
exhibits a marked change in performance, or
E. the appliance has been dropped or the enclosure
damaged.
WiSA User Guide 3
2.4G and 5G FCC Statements
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired
operation.
Cet appareil est conforme à la section 15 des
réglementations de la FCC. Le fonctionnement de
l’appareil est sujetaux deux conditions suivantes :
1. cet appareil ne doit pas provoquer d’interférences
néfastes, et
2. cet appareil doit tolérer les interférences reçues,
y compris celles qui risquent de provoquer un
fonctionnement indésirable.
Note: This product has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This product generates, uses, and
can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this product does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Please take attention that changes or modification
not expressly approved by the party responsible for
compliance could void the user’s authority to operate the
equipment.
This equipment should be installed and operated with a
minimum distance 20cm between the radiator and your
body.
Cet équipement doit être installé et utilisé à une distance
minimale de 20 cm entre le radiateur et votre corps.
This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions:
1. this device may not cause interference, and
2. this device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d’Industrie
Canada applicables aux appareils radioexempts de
licence. L’exploitation est autorisée aux deux conditions
suivantes :
1. l’appareil ne doit pas produire de brouillage, et
2. l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter
may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by
Industry Canada. To reduce potential radio interference
to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d’Industrie Canada,
le présent émetteur radio peut fonctionner avec une
antenne d’un type et d’un gain maximal (ou inférieur)
approuvé pour l’émetteur par Industrie Canada. Dans le
but de réduire les risques de brouillage radioélectrique
à l’intention des autres utilisateurs, il faut choisir le type
d’antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication
satisfaisante.
The CE symbol indicates that this Primare product
complies with the EMC (Electromagnetic Compatibility)
and LVD (Low Voltage Directive) standards of the
European Community.
The WEEE symbol indicates this Primare product complies
with the European Parliament and Council Directive
2002/96/EC concerning Waste Electrical and Electronic
Equipment (WEEE). This product must be appropriately
recycled or processed in accordance with these directives.
Consult your local waste disposal authority for guidance.
The RoHS symbol indicates that Primare products are
designed and manufactured to comply with the Restriction
of Hazardous Substances (RoHS) as stated in the European
Parliament and Council Directive 2002/95/EC.
Copyright and acknowledgments
Copyright © 2020 Primare AB.
All rights reserved.
Primare AB
Limstensgatan 7
21616 Limhamn
Sweden
http://www.primare.net
Issue: WiSA/2 (4/2/2020)
The information in this guide is believed to be correct as
of the date of publication. However, our policy is one of
continuous development and so the information is subject
to change without notice, and does not represent a
commitment on the part of Primare AB.
Primare is a trademark of Primare AB.
This guide was produced by
Human-Computer Interface Ltd.
http://www.interface.co.uk
WiSA User Guide4
WiSA User Guide 5
CONTENTS
WELCOME! 6
INTRODUCTION 7
What is WiSA? 7
Switching on 7
Communication 7
Changing networks 7
Speaker types 7
Configuring the settings 8
WISA SETTINGS 8
Getting started 9
WiSA setup 9
Troubleshooting 10
WiSA User Guide
6
WELCOME!
Using WiSA loudspeakers with your Primare product
This user guide describes how to set up and use WiSA
wireless loudspeakers with your Primare SC15 Prisma
System Control Center or Primare PRE35 Preamplifier.
For additional support and assistance please contact your
local authorized Primare dealer, or visit our website at
www.primare.net.
The WiSA logo is a trademark or registered trademark of
WiSA, LLC in the United States and other countries.
WiSA User Guide
7
INTRODUCTION
What is WiSA?
WiSA stands for Wireless Speaker and Audio, and it’s
an audio standard that wirelessly transmits multichannel,
high-definition audio. It supports up to eight channels of
uncompressed digital audio at 96kHz, 24bit resolution.
WiSA is supported by selected Primare products, such
as the SC15 Prisma System Control Center or Primare
PRE35 Preamplifier, allowing you to deliver a stereo audio
signal to loudspeakers without the need for the usual
loudspeaker cables.
The audio is transmitted using the license-free 5 GHz
band, and it avoids interference by using dynamic
frequency selection (DFS) to change channels when
necessary.
To use WiSA speakers with your Primare product, they
must be associated with the product. For more information
see Getting started, page 9.
Switching on
If the WiSA module is on when your Primare product
enters standby the WiSA module will always initiate when
you turn your device on, and the display will show:
WiSA initiating please wait...
It will then start your found associated speakers. The
display will show if your unit was unable to find any of
your previously associated speakers.
WiSA will be shown in the display once the WiSA module
is on and it has found and connected to WiSA speakers.
Communication
All communication between your Primare WiSA and a
WiSA speakers will be at the highest WiSA standard
96kHz 24 bits. WiSA can only convert sample rates up to
192kHz 24bit. Therefore, when playing on DLNA/UPnP,
DSD* and PCM streams with a sample rate above 96kHz
will be converted to 96kHz 24bit (only when the WiSA
module is ON).
* DSD conversion support coming with a future update.
Changing networks
Each WiSA transmitter creates its own WiSA network. If
you have two or more WiSA transmitters it’s possible to
have several separate WiSA networks in your home, but
each loudspeaker can only be connected to one network.
To move a loudspeaker between WiSA networks
Dismiss the speaker from the WiSA network, and then
add it to the second network.
Speaker types
This section explains which channel WiSA speakers will
be assigned to by default when associated with your
Primare device. For information about changing the
channel see ASSOCIATED WiSA SPEAKERS, page 8.
R speakers
These are labelled as FR, and will be added as Right.
L speakers
All speakers that are not labeled as FR will be added as
Left.
Type C speakers
These speakers are labeled both FR and FL, and will
therefore be added as both Right and Left but with the
same MAC address.
For more information see Getting started, page 9.
WiSA User Guide
8
WISA SETTINGS
On Primare products with WiSA the GENERAL SETTINGS
menu provides an additional WISA SETTINGS option to
allow you to configure the WiSA setup.
This has the following submenus:
WISA SETTINGS 20
WISA MODULE ON
WISA NETWORK ON
ADD SPEAKER
ASSOCIATED WISA SPEAKERS
WISA MODULE
Set to ON to turn on the WiSA module, or OFF to turn it
off.
WISA NETWORK
Set to ON to broadcast to your WiSA associated speakers
or OFF to stop broadcasting. You can also toggle this
setting by pressing the SPS button on the back panel.
ADD SPEAKER
Adds speakers to your WiSA network without dismissing
previous speakers.
ASSOCIATED WISA SPEAKERS
Shows all speakers associated with your WiSA network
and identifies the speakers as R (right) or L (left):
ASSOCIATED SPEAKERS 20
RX 02-EA-3C-00-1E-4A L
RX 02-EA-3C-00-27-43 R
DISMISS ALL SPEAKERS
Speakers are sorted according to their WiSA MAC
address.
DISMISS ALL SPEAKERS: Removes all the speakers from
your WiSA network, and puts the speakers in associate
mode.
Selecting a speaker displays the options REASSIGN
OUTPUT to allow you to reassign it between R and L, and
DISMISS FROM NETWORK to allow you to dismiss that
speaker.
CONFIGURING THE SETTINGS
WiSA User Guide
9
GETTING STARTED
WiSA setup
We recommend that you connect your WiSA speakers
before you do the Prisma setup. Review your WiSA
speaker manual and the following instructions before you
continue.
Make sure your Prisma product has finished starting up
before you continue. When it’s ready the display will
show:
Configure network
or:
Setup mode
If after completing this section your Primare product
is not able to find all your speakers please check
Troubleshooting, page 10.
Stereo setup for one R and one L speaker
Make sure all your speakers are turned on and in
associate mode, usually indicated by a flashing light
on the speaker.
Press and hold the SPS (Speaker Pairing System) button
on the back panel of your Primare product for three
seconds.
The display will show:
Scanning for WiSA speakers
This will turn on the WiSA module and add all available
WiSA speakers.
It will then show a notification of all the speakers it found:
1 R output is associated
1 L output is associated
Your speakers are now set up to your Primare device and
ready to play.
l
l
Stereo setup for two L speakers
Make sure only the speaker you want to use as the
Right speaker is turned on and in associate mode,
usually indicated by a flashing light on the speaker.
Press and hold the SPS (Speaker Pairing System) button
on the back panel of your Primare product for three
seconds.
The display will show:
Scanning for WiSA speakers
This will turn on the WiSA module and add all available
WiSA speakers.
It will then show a notification of all the speakers it found:
0 R output is associated
1 L output is associated
Go to the option ASSOCIATED WISA SPEAKERS in the
WISA SETTINGS menu and change the associated
speaker to Right.
Turn on the speaker you want to use as the Left
speaker and make sure it is in associate mode, usually
indicated by a flashing light on the speaker.
Select the ADD SPEAKER option in the WISA SETTINGS
menu.
The notification should now show the additional entry:
1 R output is associated
1 L output is associated
Your speakers are now set up to your Primare device and
ready to play.
l
l
l
l
l
Stereo setup for two C speakers
Make sure all your speakers are turned on and in
associate mode, usually indicated by a flashing light
on the speaker.
Press and hold the SPS (speaker pairing system) button
for 3 seconds. You can find the button on the back next
to the WiSA transmitter.
The display will show:
Scanning for WiSA speakers
This will turn on the WiSA module and add all available
WiSA speakers.
It will then show a list all the speakers it found:
2 R output is associated
2 L output is associated
Make sure you set the speaker to the desired channel.
Your speakers are now set up to your Primare device and
ready to play.
l
l
l
WiSA User Guide10
WiSA module does not start up.
Go to WISA SETTINGS in the GENERAL SETTINGS menu
and make sure the WiSA module is on.
Unable to connect to speakers
Make sure your speakers are WiSA certified.
Make sure your speakers are connected to power.
Make sure your speakers are in associate mode.
Select ADD SPEAKERS.
If above does not help and you are unable to find any
speaker please contact a Primare store for service
support.
If your device finds some but not all of the speakers
Please contact you speaker manufacturer for support.
l
l
l
l
l
Speakers are very quiet
If you feel that you need to turn up the volume a lot for
your speaker to output any sound, your speaker may be
missing WiSA certified firmware. Please contact your
speaker manufacturer for support.
No sound from associated speakers
Make sure the speaker is associated to your device.
Make sure your Primare device is not muted
Make sure WISA MODULE is set to ON and WISA
NETWORK is set to ON.
SC15 only: make sure your analog output setting is set
to PRE, (Line mutes the WiSA output).
If there is still no sound out:
Make sure that your Primare device outputs sound both
on analog and digital out.
Please note that when playing on the PC/MAC input, if
you play a sample rate above 192kHz the sound will not
be output on WiSA.
If there is no sound from the digital output please contact
your local Primare store for service support.
l
l
l
l
l
Product is stuck in “WiSA initiating please wait…”
Please contact your local primare store for service support
TROUBLESHOOTING
L I M S T E N S G ATA N 7 ,
2 1 6 1 6 L I M H A M N , S W E D E N
More information at primare.net
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