24 English
Problem Possible cause Solution
The coffee flow splits or is not
straight.
The coffee dispensing spout cap is
not placed correctly or it is missing.
Snap the coffee dispensing spout
onto the coffee outlets.
The ristretto and lungo button
lights are flashing after
brewing.
This means it is time to descale the
machine to prevent it from clogging
with scale.
Descale the machine (see
'Descaling').
Why do I find water in the
waste water drawer?
The used capsule drawer and waste
water drawer catch the residual
water released after brewing coffee.
This is normal. Empty the capsule
and waste water drawer frequently
The coffee volume is not what I
expected.
The coffee volume has been
adjusted.
Readjust the coffee volume (see
'Drink personalization: program
your drink volume ') or reset the
coffee volume (see 'Resetting the
drink volume').
My coffee is less warm. When you brew the first cup of the
day or when it has been a while since
your previous cup of coffee, the
inside of the machine is still cold
when you brew coffee.
You can pre-heat the machine and
coffee cup by brewing a cup of
coffee first without placing a
coffee capsule.
If you use a cold, thick-walled cup,
the coffee will cool down
immediately.
Use thin-walled cups, as thin-
walled cups will absorb less heat
from the coffee than thick-walled
cups. Make sure the size of the cup
matches the coffee quantity. Do
not brew a small quantity of coffee
in a large cup.
The machine is clogged with scale. Descale the machine when the
ristretto and lungo button flash
quickly a few times after brewing
(see 'Descaling').
You used cold milk. If you drink coffee with cold, fresh
milk, this will cool down your
coffee. You can prevent this by
preheating the milk.
The machine switches off after
each brewing cycle.
This is the automatic shut-off
function.
To save energy, the machine
switches off automatically after
each brewing cycle.