15What to do if …
If you are unable to remedy the problem by following the above suggestions,
please contact your local Service Force Centre.
1 Warning! Repairs to the appliance are only to be carried out by qualified service engi-
neers. Considerable danger to the user may result from improper repairs.
3 If the appliance has been operated incorrectly, the engineer's visit will be chargeable,
even during the warranty period.
The residual heat indicator is
not displaying anything
The cooking zone was only on
for a short time and is there-
fore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
acoustic signal sounds, appli-
ance switches off
One or more sensor fields have
been covered for longer than
10 seconds
Uncover sensor field
A signal sounds when the ap-
pliance is switched off
The control panel is partially or
completely covered by objects
Remove the objects
The appliance switches off, a
signal sounds repeatedly
The control panel was covered
too long
The appliance will be fully
functional after about
50 seconds
The sensor fields cannot be
operated
A single sensor field was cov-
ered for a short period
The sensor field is automati-
cally released after about 10
seconds
Display is switching between
two heat settings
Power management is reduc-
ing the power of this cooking
zone
See the section “Switching the
power function on and off”
lights up Unsuitable cookware Use suitable cookware
No cookware on the cooking
zone
Place cookware on the cook-
ing zone
The diameter of the bottom of
the cookware is too small for
the cooking zone
Move onto a smaller cooking
zone
Use suitable cookware
lights up Automatic switch-off has
been triggered
Switch off the cooking zone.
Switch the cooking zone on
again
and number are displayed Electronics fault Disconnect the appliance from
the electrical supply for a few
minutes (Take the fuse out of
the house’s wiring system)
If after switching on again,
is displayed again, call the cus-
tomer service department
Problem Possible cause Remedy