motive Vehicle Gateway Manuel utilisateur

Environmental Sensor (ES-)

Installation guide

Français se trouve au dos.

Vehicle Gateway

Installation manual

English

Vehicle

Gateway

Alcohol

wipes

Zip ties

ALCOHOL

Scan this code or visit gomotive.com/vg-install

for additional support, including step-by-step

instructions in multiple languages and tips about

mounting and cabling.

Table of contents What’s in the box

Before you begin

Installing in a pickup or van

Installing in a large truck

Activation

Understanding the LEDs

Troubleshooting

1

2

4

12

20

21

28

What's in the box

Cables shipped

separately

You should’ve also received the appropriate

cable to match your vehicle. For cable-speciﬁc

guidance, visit: gomotive.com/vg-install

1

Before you begin 1 Log into gomotive.com

2 Go to the Admin section

You’ll need to be set up as a ﬂeet admin to

add/edit vehicles and assign the Vehicle

Gateway. If you don’t see the Admin section

ater logging in, contact a ﬂeet admin.

NOTE: If you are installing, but not activating,

the Vehicle Gateway, you can skip to page 4.

3 Add a vehicle

From the Admin section, select “Vehicles” and

either add a new vehicle or search for an

existing vehicle to edit.

4 Assign your Vehicle Gateway

In the vehicle’s proﬁle, add (or update) the

Vehicle Gateway’s serial number (printed on the

back of the device and on the outside of the

packaging). Make sure to hit “Save” when

you’re done.

5 Add a new driver to your account

From the Admin section of the Motive Fleet

Dashboard, go to the Drivers tab and select “Add

Driver” to begin creating their account. This will

generate a new login that the driver will use to

sign into the Motive Driver App and connect to

the Vehicle Gateway.

6 Download the Motive Driver App

Log in with the driver account credentials.

You’re now ready to install your Vehicle Gateway!

2

If you are the driver

or manage driver

accounts, follow these

additional steps.

3

Watch

installation

video

Installing in a pickup

or van

There are 2 types of installations:

Basic install

The fastest way to get up and running.

Continue to the next page

Covert install

Keeps your Vehicle Gateway concealed from view,

which can help deter thet or tampering.

Skip to page 7

54

On the dashboard

Avoid placing near obstructions

like air vents or metal which can

cause interference.

Behind the diagnostic port

Use the adhesive strips and zip ties

to secure the device.

Basic install

Here are some examples of where the Vehicle Gateway can be mounted.

Exact placement will depend on your vehicle make/model.

7

Covert installations

Here are some examples of covert installation locations in light duty vehicles.

The locations in your vehicle may vary somewhat from those shown below.

Above the glove box

Many vehicles have some space

above or behind the glove box

that can be used to place the

Vehicle Gateway.

Behind the multimedia screen

Many vehicles have cavities behind

or along the sides of the multimedia

touch screen that can be used to

place the Vehicle Gateway.

16

Basic install cable options

Before deciding on cable options, ﬁrst locate the diagnostic port (OBD-II)

which should be to the let of the footwell or behind a removable plastic panel.

Direct connection

The fastest way to get up

and running.

Skip to page 8

Y spliter cable

Leaves the port accessible and

facilitates a covert installation.

Please review important safety

and warranty information at the

end of this manual.

4

98

Covert install cable options

First locate the diagnostic port (OBD-II), which should be to the let of the

footwell or hidden behind a removable plastic panel.

For covert installations, you’ll want to use the Y spliter cable.

Y spliter cable

This option leaves the

port accessible.

Please see important safety and

warranty information at the end

of this manual.

Mounting instructions

Ater connecting to the vehicle, plug

the other end of the cable into the

Vehicle Gateway.

Use the included alcohol swab to

thoroughly clean the area where

you’ve chosen to position your

Vehicle Gateway.

If you removed a panel during installation, reatach it now.

11

Activation instructions

Mounting instructions (continued)

Peel of the adhesive backing on

the Vehicle Gateway, then mount it

in the desired location.

Use the zip ties to secure the

cables in place.

Are both of the LED lights illuminated?

If not, turn on the vehicle’s ignition.

The let-side LED will change to green

to show a cellular/GPS connection

has been established (this may take

several minutes).

Drivers who are tracking Hours of

Service (HOS) will need to open the

Motive Driver App and log in with

their credentials.

The Motive Driver App will ask you to

pair your mobile device with the

Vehicle Gateway and select the

vehicle you’ve just performed the

installation in.

When the right-side LED turns green,

the app has successfully paired with

the vehicle.

10

Watch

installation

video

There are 2 types of installations:

Basic install

The fastest way to get up and running.

Continue to the next page

Covert install

Keeps your Vehicle Gateway concealed from view,

which can help deter thet or tampering.

Skip to page 15

Installing in a large

truck

1312

On the dashboard

The fastest way to get up

and running.

Continue to the next page

Behind the diagnostic port

Placing the Vehicle Gateway

underneath the dashboard and

behind the diagnostic port is an easy

way to install and keep things out of

the driver’s way.

Basic install

Here are some examples of where the Vehicle Gateway can be mounted.

Exact placement will depend on your vehicle make/model.

Covert install

Basic install cable options

Once you’ve decided on the location, you’ll need to determine which type of

cable to use.

Motive strongly recommends using cables provided by Motive for use with the Motive Vehicle Gateway. To the extent

you choose to install the Motive Vehicle Gateway using a cable not provided by Motive, your device will no longer be

covered by Motive's limited hardware warranty and Motive will not be responsible or liable for any resulting injury,

loss, damage, or non-performance.

Motive strongly recommends that you do not run another device simultaneously alongside the Motive Vehicle

Gateway on the OBD-II network. In the event that you do so, your device will no longer be covered by Motive's limited

hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or

non-performance.

Direct diagnostic

port cable

Manufacturer-speciﬁc

diagnostic cable

Y spliter cable

15

Behind the instrument cluster

Ater removing the panel covering

the instrument cluster, there’s oten

space that can be used for placing

the Vehicle Gateway.

Around the fuse box

There is oten accessible space

around the vehicle’s fuse box

that can be used to place the

Vehicle Gateway.

14

Covert install

Covert install (continued)

If you removed a panel during installation, reatach it now.

17

Direct diagnostic

port cable

Manufacturer-speciﬁc

diagnostic cable

Y spliter cable

Covert install cable options

Once you’ve decided on the location, you’ll need to determine which type of

cable to use.

16

Motive strongly recommends using cables provided by Motive for use with the Motive Vehicle Gateway. To the extent

you choose to install the Motive Vehicle Gateway using a cable not provided byMotive, your device will no longer be

covered by Motive's limited hardware warranty and Motive will not be responsible or liable for any resulting injury,

loss, damage, or non-performance.

Motive strongly recommends that you do not run another device simultaneously alongside the Motive Vehicle

Gateway on the OBD-II network. In the event that you do so, your device will no longer be covered by Motive's limited

hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or

non-performance.

Near the speedometer

Many vehicles have space

above, below, or behind the

speedometer area.

Mounting instructions

19

Ater connecting to the vehicle, plug

the other end of the cable into the

Vehicle Gateway.

Use the included alcohol swab to

thoroughly clean the area where

you’ve chosen to position your

Vehicle Gateway.

18

Peel of the adhesive backing on

the Vehicle Gateway, then mount it

in the desired location.

Use the zip ties to secure the

cables in place.

Activation

Both red

Vehicle Gateway is powered ON, but there's no

GPS signal or mobile connection. Connecting to

GPS can take several minutes.

Both of

Vehicle Gateway isn't powered and is OFF.

Try turning on your ignition and check all cables.

Let: green - Right: red

Vehicle Gateway is ON and connected to GPS, but

the Motive Driver App isn't connected. If you track

Hours of Service (HOS), connect via the app.

Both green

Everything is working properly.

White and yellow blinking

The device is updating.

Are both of the LED lights illuminated?

If not, turn on the vehicle’s ignition.

The let-side LED will change to green

to show a cellular/GPS connection

has been established (this may take

several minutes).

Drivers who are tracking Hours of

Service (HOS) will need to open the

Motive Driver App and log in with

their credentials.

The Motive Driver App will ask you to

pair your mobile device with the

Vehicle Gateway and select the

vehicle you’ve just performed the

installation in.

When the right-side LED turns green,

the app has successfully paired with

the vehicle.

Understanding the LEDs

20 21

What does the ﬂeet

need to do if the Vehicle

Gateway (ELD) isn’t

functioning properly?

Immediately contact Motive Support at

855-434-3564 or support@gomotive.com to

troubleshoot the issue. Note the speciﬁc issue and

provide writen notice to your ﬂeet within 24 hours.

Keep a paper log for that day and until the Vehicle

Gateway (ELD) is repaired or replaced. In the event

of inspection, please display the previous 7-day

logs from the Motive Driver App.

If a motor carrier receives or discovers information

of a Vehicle Gateway (ELD) issue, they must take

action to correct the malfunction within 8 days of

discovery of the condition or a driver’s notiﬁcation

to the motor carrier, whichever occurs ﬁrst.

In the event of a Vehicle Gateway (ELD) issue,

contact Motive Support, which will work to rapidly

resolve the issue. If a motor carrier needs a time

extension, they must notify the FMCSA Division

Administrator for the state of the motor carrier’s

principal place of business within 5 days ater a

driver notiﬁes the motor carrier, according to the

guidelines set forth in § 395.34.

To learn more about Vehicle Gateway (ELD)

malfunctions/diagnostic, visit:

gomotive.com/vg-install

What does the driver

need to do if the Vehicle

Gateway (ELD) isn’t

functioning properly?

22 23

If at any time your vehicle’s diagnostic lights or any

other warnings appear, or your vehicle’s controls feel

altered in any way, please pull over safely and contact

support at 855-434-3564. Continuing to operate the

vehicle with these symptoms can cause loss of

vehicle control and serious injury.

Never use the Motive Driver App or your device while

your vehicle is in motion. Using your mobile device

while the vehicle is in motion could result in an

accident, personal injury, and or/death. If, ater

installing the Motive Vehicle Gateway (ELD), the

driving condition of your vehicle feels altered in any

way, please pull over and check your vehicle for

errors. This is a non-serviceable product.

Thanks for choosing Motive. Please refer to this guide

for step-by-step installation and usage information for

your new Vehicle Gateway (ELD). Failure to follow the

Instruction Manual and Safety Manual could result in

accidents, damage to your vehicle, personal injury,

and/or death.

Although designed for easy installation, you may

require professional installation of the Vehicle

Gateway (ELD). If you are unable to install the Vehicle

Gateway (ELD), or if you are uncertain that you have

the requisite skills and understanding, you agree to

consult with a qualiﬁed installer.

Do not atempt to install, reconﬁgure, service, move,

or remove the Vehicle Gateway (ELD) unless the

vehicle is stationary and securely parked.

Motive provides cable ties to secure the cables and

device for your safety. Please secure all cabling so

that it is securely fastened and clear of any brake,

gas, and clutch pedals. If the cables are not secure,

vibration of the vehicle can lead to a loose

connection, which could indirectly cause the vehicle

to fail, loss of vehicle control, and serious injury. The

vehicle operator is required to inspect devices and

cables regularly to ensure all devices and cabling

continue to be securely atached.

24

Important safety

information

25

Do not atempt to

open or tamper.

Doing so will void your

Limited Warranty.

Motive provides a Limited Warranty for the Motive

Vehicle Gateway (ELD) purchased in full. For Limited

Warranty, and a description of actions that may void the

Limited Warranty, please visit gomotive.com/warranty

or contact Motive Support.

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment of

and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit diferent from that to whichthe

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC RF radiation exposure limits set forth for an

uncontrolled environment and RSS  RF exposure compliance requirements.

This equipment should be installed and operated with a minimum distance of 20

centimeters between the radiator and your body. This Transmiter must not be

co-located or operating in conjunction with any other antenna or transmiter.

Changes or modiﬁcations not expressly approved by Motive could void the user's

authority to operate this equipment.

26

Works with iOS and Android.

This device contains license-exempt transmiters / receivers that comply with

Part 15 of the FCC Rules and with Innovation, Science and Economic Development

Canada’s license-exempt RSS(s). Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause

undesired operation.

Use of the Made for Apple badge means that an accessory has been designed to

connect speciﬁcally to the Apple product(s) identiﬁed in the badge and has been

certiﬁed by the developer to meet Apple performance standards. Apple is not

responsible for the operation of this device or its compliance with safety and

regulatory standards.

Please note that the use of this accessory with an Apple product may afect

wireless performance.

Note

27

For drivers

Learn how to use the Motive

Driver App. Scan the code or visit:

gomotive.com/vg-driver

For ﬂeet managers

Get to know your Motive Fleet

Dashboard. Scan the code or visit:

gomotive.com/vg-dashboard

For installers

Learn about cable types and get

support info. Scan the code or visit:

gomotive.com/vg-install

Download the

Motive Driver App

855-434-3564

support@gomotive.com

help.gomotive.com

Troubleshooting

Resources

28

Environmental Sensor (ES-)

Installation guide

For English, please turn over.

Passerelle de véhicule

Manuel d’installation

Français

La

passerelle

de véhicule

Des

lingetes

alcoolisées

Des

ataches

zippées

ALCOHOL

Scannez ce code ou visitez

gomotive.com/vg-install pour une assistance

supplémentaire, y compris des instructions étape

par étape dans plusieurs langues et des conseils

sur le montage et le câblage.

Table des matières Qu'y a-t-il dans la boite

Avant que tu commences

Installation dans une camionnete

ou une camionnete

Installation dans un gros camion

Activation

Comprendre les LED

Dépannage

1

2

4

12

20

21

28

Qu'y a-t-il dans la boite

Câbles expédiés

séparément

Vous devriez également avoir reçu le câble

approprié pour correspondre à votre véhicule.

Pour des conseils spéciﬁques aux câbles,

visitez: gomotive.com/vg-install.

1

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