HME EOS HD Operation Instructions Manual

Marque: HME

Modèle: EOS HD

Taper: Operation Instructions Manual

EOS

Wireless Drive-Thru Headset System

with HD Audio

Operation Instructions

HME# 400G734

Rev E 7/31/17

TABLE OF CONTENTS

1. INTRODUCTION .............................................................................1

Full Duplex and Half Duplex Modes..............................................................1

2. EOS|HD EQUIPMENT .........................................................................2

Base Station .................................................................................3

Base Station Display Screen ....................................................................4

Headsets ....................................................................................5

Battery Removal and Replacement ...............................................................6

How to wear the Belt-Pac ......................................................................7

Battery Removal and Replacement ...............................................................7

Headset Registration ..........................................................................8

Clear Headset Registration .....................................................................9

Battery Charger .............................................................................10

3. EOS|HD OPERATION ........................................................................11

Changing Language of Headset Prompts..........................................................11

Obtaining Headset Status......................................................................11

Headset Communication Modes ................................................................12

B-Channel Hands-Free (BHF) Mode: ............................................................13

Push-To-Talk (PTT) Mode.....................................................................13

Tandem Operation ...........................................................................14

Internal Communication ......................................................................15

Dual-lane Communication (Split B/Combined B)...................................................15

Speed-Team Operation........................................................................16

Dedicated Mode.............................................................................17

Message Center Operation.....................................................................18

Customer Greeter Message Settings .............................................................20

Dual-Lane Message Center Settings .............................................................37

Reminder Messages ..........................................................................37

Alert Messages..............................................................................38

Volume Adjustments .........................................................................39

In/Out-bound Audio Volume ...................................................................39

Ceiling Speaker Volume.......................................................................42

In/Out-bound Audio Volume ...................................................................42

Vehicle Tone in Headset.......................................................................42

Wired Backup System Operation................................................................43

Vehicle Detection............................................................................44

Store Settings ...............................................................................45

Network Settings ............................................................................52

Advanced Network Settings ...................................................................52

Email .....................................................................................55

PC Navigation ..............................................................................58

Base Station Internal Connectors and Controls .....................................................60

Diagnostics.................................................................................61

Password Access Control of EOS|HD Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

4. AUDIO PROCESSING FUNCTIONS ............................................................63

VAA (Variable Audio Attenuation) ..............................................................63

ANC (Automatic Noise Cancellation)............................................................63

AVC (Automatic Volume Control)...............................................................63

Echo Cancel ................................................................................63

Inbound Noise Cancel ........................................................................63

Outbound Noise Cancel .......................................................................63

5. EQUIPMENT CARE AND CLEANING ..........................................................64

Handling the Equipment Properly ...............................................................64

Cleaning the Equipment.......................................................................64

6. TROUBLESHOOTING........................................................................65

Service Call ................................................................................65

7. EQUIPMENT SPECIFICATIONS...............................................................66

8. EOS|HD MESSAGE CENTER QUICK START GUIDE ............................................67

9. IMPORTANT NOTICES.......................................................................76

FIGURES AND DIAGRAMS

Illustrations in this publication are approximate representations of the actual equipment,

and may not be exactly as the equipment appears.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous

translation of its installation and/or operating publications from their original English versions.

Figure 1. Standard equipment ....................................................2

Figure 2. Base station front panel features ...........................................3

Figure 3. Headset controls .......................................................5

Figure 4. Correct wearing of the All-in-one headset .....................................5

Figure 5. Correct wearing of the headset used with belt-pac ..............................7

Figure 6. Battery removal ........................................................7

Figure 7. Battery Inserted Down into Port ............................................10

Figure 8. Batteries in charger .....................................................10

Figure 9. Typical tandem drive-thru ................................................14

Figure 10. Wired backup switches on bottom of base station...............................43

Figure 11. Base station internal connectors and controls .................................63

The Headset provides basic operating cues in Spanish and French, as follows. Refer also to the Changing

Languages instructions on page 11.

Español

El auricular proporciona información que indica el estado del funcionamiento del

mismo en español como es: Unidad #, Batería cargada, Batería semi-cargada,

Batería baja, Línea uno, Línea dos, Fuera de alcance, Reemplazar bateria y Auricular

desactivado.

Para cambiar el idioma de la información que se escucha en el auricular de inglés a

español, siga los siguientes pasos: - Oprima y mantenga presionado el botón “A1”

y al botón para bajar el volumen “V” y el botón para encender el auricular al mismo

tiempo, hasta que el auricular se encienda.

Français

Le casque fournit les sélections de fonctionnement fondamentales suivantes en

français: Casque #, Fonction inactive, Batterie charge, Batterie demi-charge, Batterie

basse-charge, Voie un, Voie deux, ‘hors d’entente, Remplace batterie et Casque

inactive.

Pour changer les indications de l’anglais au français, appuyer et tenir le “A1” et le

volume en bas “V” en même temps, tout en appuyant sur le boutton d’allumage.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of

its installation and / or operating publications from their original English versions.

US Patent 7,920,539; 9,484,041 and 9,639,906

Illustrations in this publication are approximate representations of

the actual equipment, and may not be exactly as the equipment appears.

Important Safety and Usage Information

CAUTION: As would be the case with any audio device, such as headphones or a headset, that carries

amplied sound to the ears, misuse of such a device or use at excessive volume levels may cause

hearing impairment or loss of hearing. The following safety instructions must be followed when using

the all-in-one headset transceiver. Failure to follow these safety instructions could result in injury.

Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset transceiver

is used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use.

The audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.

Prolonged use at excessive volume levels over time may sound normal but can be damaging to hearing.

If you experience ringing in the ears or mufed speech sounds, discontinue use and have your hearing

checked. The louder the volume, the less time is required before your hearing could be affected.

The following precautions should be taken to protect your hearing:

● Limit the amount of time you use the all-in-one headset at high volume.

● Avoid turning up the volume to block out noisy surroundings.

● Turn the volume down if you can’t hear people speaking near you.

SAFETY & USAGE

INTRODUCTION

1. INTRODUCTION

The EOS HD Wireless Drive-thru Headset System is designed to deliver a clear drive-thru

conversation for Quick Service Restaurants (QSR) around the world.

The EOS Base Station and wireless headsets offer a clear conversation with customers in the drive-

thru, as well as fellow store employees using the headset’s B-Channel and a push of a button.

The Push-to-Talk feature is a basic headset operation that allows customer communication by holding

a headset button to talk and listen. The headset button is released to disconnect (see below).

Hands Free headset modes allow Order Takers to communicate with customers as they would in a

phone call by pressing a button once to talk to a customer at the menu. The headset automatically

disconnects when the customer drives away.

The Messaging System allows store owners the option to record pre-programmed greetings to

customers and detailed instructions and reminders to employees.

Full Duplex and Half Duplex Modes

Full Duplex:

In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear the

customer talk and a Speaker so the customer can listen.

When your Base Station is congured in Full Duplex mode, the Microphone and Speaker can transmit

audio at the same time like a telephone call. This is benecial for increasing the ability to understand a

customer and immediately respond without delay.

Half Duplex:

In this unique conguration, the Menu board or Speaker Post consists of only a single speaker.

This single speaker is used to both speak to and listen to the customer. But because there is only one

speaker, the Order Taker can’t speak and listen simultaneously as performed in Full Duplex mode.

Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button. To

listen to a customer, release the A button.

Full Duplex is the fastest and most efcient form of Base Station communication, but some

circumstances may make it necessary to temporarily switch a base station to Half Duplex mode.

Should the microphone fail or be damaged, switching to Half Duplex allows the Order Taker to

continue taking orders until the microphone is repaired or replaced.

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Introduction

EOS|HD

Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

EOS|HD EQUIPMENT

OPTIONAL EQUIPMENT

Equipment Model Number

Headset............................HS6200

Battery for Headset ...................BAT51

Headset Earmuff .....................None

Headset Earpiece Cover (disposable) ......None

Telephone Interface ...................TI6000

Vehicle Detector Board ................VDB102

Vehicle Detector Board (with relay) .......VDB102R

Vehicle Detector Loop (underground)......VDL100

Ceiling Speaker ......................MM100

Microphone .........................DM5

Mode Switch (dual lane) ...............MS10

Remote Speed Team Switch.............SW2

Switcher Circuit Board ................None

Antenna Coverage Extension Kit .........EC10

Extended Coverage Antenna Kit .........EC20

Remote Antenna Kit

(with 6 ft / 1.83 meter cable) ..........ANT20-6

Remote Antenna Kit

(with 30 ft / 9.14 meter cable) .........ANT20-30

2. EOS|HD EQUIPMENT

The EOS|HD is an audio system primarily for use at quick-service restaurants. The equipment shown

below is standard with the EOS|HD. Optional equipment can be ordered from your local dealer.

NOTE:

Equipment quantities vary,

depending on individual store

needs at time of purchase.

Additional equipment can be

ordered from the list below.

Figure 1. Standard Equipment

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Introduction

EOS|HD

Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

BASE STATION

Base Station

All functions of the drive-thru audio system are channeled through the base station. It is the electronic

heart of the EOS|HD. External base station features are shown in Figure 2.

h The Menu-select buttons are used to select options from the menu system.

h The Help button offers information needed should problems occur with the EOS|HD.

h The Back button is used to return to the previous menu display, saving any settings

changes made.

h The Activity indicators illuminate as follows:

● Lane 1 activity (single or multiple-lane operations)

○ A1 light activates when the A button is pushed on a Lane 1 headset.

○ B1 lights activates when the B button is pushed on a Lane 1 headset.

○ The “car illustration” light activates when a car is present at the Lane 1 menu board.

● Lane 2 activity (multiple-lane operations only)

○ A2 activates when the A button is pushed on any Lane 2 headset.

○ B2 activates when the B button is pushed on any Lane 2 headset.

○ The “car illustration” light activates when a car is present at the Lane 1 menu board.

h When both cabinet latches are pressed simultaneously, the cabinet can be opened by

pulling forward and down.

h When pressed, the reset switch performs a base station soft restart. To depress the reset

switch, push a small pointed object (such as paper clip) into the hole.

Display screen

Menu-select button

Activity indicators

Help button

Back button

Figure 2. Base station front panel features

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

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Equipment

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EOS|HD Message

Center Guide

Important

Notices

BASE STATION

Base Station Display Screen

1. The LANE STATUS display shows current, lane-related

status information. It also lists the HME Technical

Support toll-free phone number to call for service.

The date and time are shown at the bottom of the

screen.

Press the More button at the bottom-right of the

LANE STATUS display to view STATUS displays.



2. To view additional system status displays, press the

More button at the bottom-right.



3. Continue to press More. The information on each

STATUS display shows other base station information

needed to operate the system on a network and

identify its version data.



4. To view the MAIN MENU and review all of the system’s

settings, press the Menu button at the bottom-left of

any STATUS display.



Note: These instructions and the display screens shown are primarily for single-lane drive-thru

operations.

In multiple-lane operations, the LANE STATUS display shows Vehicle detection for L1 (Lane 1) and L2

(Lane 2), and Lane Cong shows the lane conguration setting. The Dedicated mode ✔ (on) or − (off)

setting is also shown.

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

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EOS|HD Message

Center Guide

Important

Notices

HEADSET USAGE

Headsets

Features and Controls

h Power On — Press and release the Power button. A voice prompt in the headset will say

“Headset #, Battery Full/Half/Low, Lane #”. If the headset was previously registered, the

green Power light will turn ON.

h Power Off — Press and hold the Power button for approximately 3 seconds. A voice prompt

in the headset will say “Headset off,” and the power light will turn off.

h Volume-Up or Down Adjustment — Press and release the volume Λ or V button. Each

time you press the button you will hear a beep in the earpiece as the volume increases or

decreases.

When you reach maximum or minimum volume, you will hear a double beep. If you continue holding

the volume Λ or V button, the beeps will continue until the button is released.

How to Wear the Headset

○ Wear the headset with the microphone to the right or left side of your mouth.

○ Adjust the headband and microphone boom as needed.

Figure 3. Headset controls

Power light

Power button

Volume-up button

Volume-down button

Channel “A1” Channel “A2”

Channel “B”

Transmit light

Figure 4. Correct wearing of the all-in-one headset

Hold microphone boom

here to adjust microphone

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

HEADSET USAGE

Battery Removal and Replacement

To change batteries:

When a battery becomes weak, a voice in the headset will say “Change battery.” When this happens,

press the battery-release button and slide the battery out of the headset as shown in Figure 7.

To replace batteries:

When replacing a battery in the headset, place the end of the battery with the metal contacts into the

headset, in the same position as the battery you removed. Press the battery carefully in until it snaps in

place.

Recharge batteries according to the instructions on the next page.

Ear piece

Battery

Battery-release

button (blue)

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

HEADSET USAGE

How to wear the Belt-Pac

h The headset can be worn with the microphone on either side of your head.

h Wear the headset with its cable behind your back and attach the clothing clips to your collar

and shirt to keep the cable safely behind you, as shown in Figure 5.

h Hold the microphone boom at its base and adjust it so the microphone is near the side of

your mouth.

Battery Removal and Replacement

To change batteries:

If you hear “Battery low” or “Change battery”:

h Press the RELEASE BATTERY button on the belt clip of the pouch, and use your thumb to

slide the battery from the belt-pac.

h Place the battery in the battery charger for recharging.

h Install a fully charged battery in the belt-pac.

Note: You do not need to remove the pouch to remove or insert the battery

Figure 5. Correct wearing of the headset used with belt-pac

Hold microphone boom

here to adjust microphone

Battery-release button

Battery

Figure 6. Battery removal

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

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Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

HEADSET USAGE

Headset Registration

During installation of the EOS|HD, each headset was registered for use with the base station. After

each headset is registered to a base station, that base station recognizes the headsets and differentiates

between them and other electronic equipment operating on similar frequencies.

Up to 15 headsets can be registered to a base station. Replacement headsets must be registered before

they can be used. When a headset is replaced, the replaced headset remains in memory. If the maximum

number of 15 (in memory) is exceeded, you must clear some or all of the current registrations to free up

memory and register the new headset (see Clear Headset Registration, next page).

Headsets must be within 6 feet (1.83 meters) of the base station while being registered.

1. Be certain all headsets to be registered are turned Off,

and the base station power is On.

On the base station LANE STATUS display, press the

Menu button.



2. From the MAIN MENU, press the Register headsets

button.



3. From the HEADSET REGISTRATION display, press the



4. If you are registering only one headset, press the

If you are registering more than one headset, press the

headset, one at a time.

 

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Operation

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Functions

Equipment Care

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EOS|HD Message

Center Guide

Important

Notices

HEADSET USAGE

5. Activate Registration mode by pressing the B button

and Power button (red) simultaneously. After power

up, release the buttons.

6. Registration process begins. When the headset has

successfully registered, the ID number assigned to

this Headset is displayed.

ID numbers are assigned sequentially as 0 thru 9, A,

B, C, D and E.

7. Conrm that the power light on the registered headset

displays a steady green.

When you have nished registering each headset, press the Back button repeatedly until you return to

the MAIN MENU or LANE STATUS display.

If you have any problems registering headsets:

In the USA, call HME Customer Support at 1-800-848-4468.

Outside the USA, call your local HME representative for assistance.

Clear Headset Registration

On the HEADSET REGISTRATION display, pressing the Clear

inactive button will unregister only headsets that are turned

off.

Pressing the Clear all button will unregister all headsets

that are registered to the base station. The base station will

automatically restart.

IMPORTANT: If the "Clear All" option is selected, NO headsets

will operate until they are re-registered. It is best NOT to use

this option during store business hours.

If you experience difculties registering headsets: In the

USA, call HME Technical Support at 1-800-848-4468. Outside

the USA, call your local HME representative for assistance.



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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

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EOS|HD Message

Center Guide

Important

Notices

BATTERY CHARGER

Battery Charger

Up to four batteries at a time can be charged. Charging time is

approximately 2.5 hours. The battery status lights next to each

charging port are explained below. Up to six fully charged batteries

can be stored in the battery storage ports.

Procedure:

Insert batteries in the charging ports for charging. The batteries

can only be inserted into the charging ports one way. If they do not

slide in easily, turn them around. DO NOT force them. Push each

battery down into a port until it snaps in place.

Battery Status Lights:

The battery status lights indicate the charging status, as shown on the battery status guide at the bottom

of the battery charger front panel.

h A YELLOW LIGHT stays on steady next to each charging port while the port is empty.

h Insert a battery in one of the four charging ports until it clicks in place.

h A RED LIGHT will stay on next to a battery while it is charging.

h A GREEN LIGHT will go on next to a battery when it is fully charged.

h If a YELLOW LIGHT is on next to a battery in a charging port, it means the charge failed. If

this happens:

○ Be sure the battery is pushed all the way into the port until it snaps into place to make

contact.

○ Try charging it in a different port. If it charges this time, the rst charging port may

be defective. If the battery does not charge in the second port, replace it with another

battery.

h Store up to four fully charged batteries in the storage ports.

Figure 7. Battery inserted down into port

Battery status guide

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Introduction

EOS|HD

Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

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EOS|HD Message

Center Guide

Important

Notices

EOS

HD OPERATION

3. EOS|HD OPERATION

The EOS|HD can be operated in Hands-Free (HF), Auto-Hands-Free (AHF), B-channel Hands-Free

(BHF) or Push-To-Talk (PTT) modes.

A Full-duplex system supports HF, AHF, BHF and PTT operation. In HF, AHF and BHF operation,

communication can be transmitted and received at the same time, as in a normal telephone

conversation.

In the AHF mode, transmission and reception are activated automatically when a customer drives into

the drive-thru lane.

In the HF mode, transmission and reception are activated by touching and releasing the A1 or A2

button on the headset.

In the PTT mode, the A1 or A2 button must be pressed and held while the operator is talking to the

customer. A Half-duplex system should only use the PTT mode, and the customer’s voice will not be

heard while the operator is pressing the A1 or A2 button.

In single lane operations, when a customer arrives in the drive-thru lane, you will hear a single beep in

the headset.

In dual-lane operations, when a customer arrives in a drive-thru lane, you will hear one beep in the

headset for Lane 1 and two beeps for Lane 2.

In dual-lane operation, if you are communicating with a customer in one lane when another customer

arrives in the other lane, you will hear a beep in the headset. When the customer leaves the speaker

post in the lane you are connected to, the same beep will repeat in the headset every four seconds until

you touch the A1 or A2 button to communicate with the customer in the other lane.

In dual-lane operations, if you have a Mode Switch and it is set to “DEDICATED,” you will only hear

beeps in the headset when a customer arrives in the lane you are operating.

See Full Duplex and Half Duplex Modes, pg. 1, for more information regarding Full Duplex and Half

Duplex.

Changing Language of Headset Prompts

To change the language of the prompts heard in the headset, from English to Spanish/French and back

to English, with the headset power off, press and hold the volume-down V button and the A1 button

while you press the Power button. The language of the prompts heard in the headset will change when

the power goes on. The headset will remember this setting.

Obtaining Headset Status

To obtain headset status, with its power off, press and hold the volume-down V button and the A2

button while you press the Power button. You will hear the status message in the headset earpiece

when the power goes on.

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Equipment

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Operation

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Functions

Equipment Care

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Center Guide

Important

Notices

EOS

HD OPERATION

Headset Communication Modes

Hands-Free (HF) Mode:

By default, this setting is ON for the A1 (for Lane 1) and A2 button (for Lane 2). Press the A1 or A2

button once to talk to a customer at the menu. Communication automatically disconnects when the

customer drives away, or press the A1 or A2 button to manually disconnect.

h Turn Mode ON: With the headset power OFF, simultaneously press and hold the B button

and the Up arrow (Λ), and then press the Power button. Once the power is on, release B and

(Λ).

h Turn Mode OFF: With the headset power OFF, simultaneously press and hold the B button

and the Down arrow (V) while you press the Power button. Once the power is on, release B

and (V).

A voice prompt in the headset will say “Headset #, Battery Full/Half/Low, A Hands Free On/Off, Lane #”.

● Headset alert tone(s) signals arrival at the speaker post or menu board (single beep for Lane 1,

double beep for Lane 2).

● Use the Λ and down V buttons to adjust volume.

● Touch and release A1 or A2 to initiate or end communication.

● To change lanes (Dual-Lane operation), touch and release the corresponding A button.

Auto-Hands-Free (AHF) Mode:

By default, this setting is OFF. Auto Hands Free mode provides automatic headset connection between

the Order Taker and the customer when the vehicle arrives at the menu. The headset will automatically

disconnect when the customer drives away.

Only two headsets may be congured in Auto Hands Free mode (one headset exclusively for Lane 1 and

the other for Lane 2).

Note: The AHF option must be enabled in the base Installer Setup before a headset can be congured.

Once enabled, the base will automatically reset to initialize the setting and the rst headset can be

enabled in AHF. Auto Hands Free mode will not be saved when the headset is powered off.

h Turn Mode ON: With the headset powered off, press and hold the A1 button (for Lane 1) or A2

button (for Lane 2) and the Up arrow (Λ) and then press the Power button. Once the power is

on, release A1 or A2 and (Λ).

h Turn Mode OFF: Simply turn the headset power OFF then back ON.

A voice prompt in the headset will say “Headset #, Battery Full/Half/Low, Auto Hands Free, Lane # On/

Off, Lane #”.

● Headset alert tone(s) signals arrival at the speaker post or menu board (single beep for Lane 1,

double beep for Lane 2).

● Use the Λ and down V buttons to adjust volume.

● Speak and listen to the customer without pressing any buttons.

● Touch and release A1 or A2 to initiate or end communication.

Note: In each lane, only one operator may use the auto-hands-free feature. If an operator attempts to

congure a second headset, a “System busy” prompt will be heard. When operating in the AHF mode,

changing lanes is not possible. If a headset is turned off while in the AHF mode, it will automatically be

reset to the previous operating mode.

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Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

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EOS|HD Message

Center Guide

Important

Notices

EOS

HD OPERATION

B-Channel Hands-Free (BHF) Mode:

By default, this setting is OFF for B button. Press the B button once to communicate with other

headsets, remaining hands-free to perform other tasks. Press the B button to disconnect.

h Turn Mode ON: With the headset power OFF, simultaneously press and hold the B button

and A2 and then press the Power button. Once the power is on, release B and A2.

h Turn Mode OFF: With the headset power OFF, press and hold the B button and A2 and then

press the Power button. Once the power is on, release B and A2.

A voice prompt in the headset will say “Headset #, Battery Full/Half/Low, B Hands Free On/Off, Lane #”.

See Internal Communication Modes, pg. 15, for more information on BHF mode.

Push-To-Talk (PTT) Mode

By default, this setting is OFF. Press and hold the A button to connect and speak to a customer.

Release the A button to disconnect from the customer.

h Turn mode ON: With the headset power OFF, simultaneously press and hold the B button

and the Down arrow (V) and then press the Power button. Once the power is on, release B

and (V).

h Turn mode OFF: With the headset power OFF, simultaneously press and hold the B button and

the Up arrow (Λ) while you press the Power button. Once the power is on, release B and (Λ).

A voice prompt in the headset will say “Headset #, Battery Full/Half/Low, A Hands Free On/Off, Lane #”.

● Headset alert tone(s) signals arrival at the speaker post or menu board (single beep for Lane 1,

double beep for Lane 2).

● Use the Λ and down V buttons to adjust volume.

● Touch and hold the A1 button (Lane 1) or A2 button (Lane 2) to speak to a customer.

Release to stop speaking to the customer (full duplex) or to listen to the customer (half

duplex).

See Full Duplex and Half Duplex Modes, pg. 1, for more details on Duplex Modes.

Note: If you have an optional MS10 Mode Switch, placing the switch in the Non-Dedicated position

allows operators to hear alert tones when a customer arrives in either lane. Placing the switch in the

Dedicated position allows an operator for either lane to hear only alert tones for customers arriving in

his/her own lane.

If you do not have an MS10 Mode Switch, use the base station menus to change modes. The OPERATOR

MODE display on the base station must have the Dedicated Mode (pg. 17) set to Ext to use an MS10.

1 2 3 4 5 6 7 8 9

Introduction

EOS|HD

Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

EOS

HD OPERATION

Tandem Operation

In Tandem operation, customers at Order Point #1 are served by Order Taker #1, and customers at

Order Point #2 are served by Order Taker #2.

If a customer arrives at Order Point #2 when there is no customer at Order Point #1, a “Please pull

forward” message will automatically be played from the Speaker Post or Menu Board #2.

When a customer arrives at Order Point #1, Order Taker #1 will be alerted.

If a customer arrives at Order Point #2 when there is already a customer at Order Point #1, Order Taker

#2 will be alerted.

Note: If you want to change the pre-recorded “Please pull forward” message, see Message Center

Operation, pg. 18.

CAUTION: In tandem operation, if Order Taker #2’s headset is set in the Auto Hands-Free mode, the

“Please pull forward” message will not be played at Order Point #2. If necessary, Order Taker #2 will

have to ask the customer at Order Point #2 to pull forward.

Figure 9. Typical tandem drive-thru

1 2 3 4 5 6 7 8 9

Introduction

EOS|HD

Equipment

EOS|HD

Operation

Audio Processing

Functions

Equipment Care

and Cleaning

Troubleshooting

Equipment

Specications

EOS|HD Message

Center Guide

Important

Notices

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