Powerware 9125 Guide d'installation

Marque: Powerware

Modèle: 9125

Taper: Guide d'installation

Guide d’installation pour applications IBM

Installationsanleitung für IBM-Anwendungen

Guida all’installazione per applicazioni IBM

Guía de instalación para aplicaciones IBM

INSTALLATION MANUAL

9910 P30

for IBM

Applications

www.powerware.com

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Warenzeichen und ConnectUPS ist ein Warenzeichen der Powerware Corporation.

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Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Table of Contents

P30 Installation Guide 1........................................................

Parts 1............................................................................

Setup and Installation 3...........................................................

Rack-Mount Setup 3..............................................................

Tower Setup 7...................................................................

EBM Installation 10................................................................

PDM Installation 11................................................................

PDM Rear Panel 12................................................................

Power Cord Connections 12........................................................

UPS Only 13....................................................................

UPS and FC 6570 PDM 14........................................................

UPS Startup 15....................................................................

Remote Emergency Power-Off 15....................................................

Typical Power Connections 17.......................................................

Load Segments 19.................................................................

Communication Options 19.........................................................

Service and Support 20............................................................

Comments 20..................................................................

Table des Matières

Guide d’installation de l’onduleur P30 21.........................................

Pièces 21.........................................................................

Configuration et installation 23......................................................

Configuration en baie 23...........................................................

Configuration en tour 27...........................................................

Installation d’un EBM 30............................................................

Installation d’un PDM 31...........................................................

Panneaux arrière du PDM 32........................................................

Connexions des cordons d’alimentation 32............................................

Onduleur uniquement 33........................................................

Onduleur avec PDM FC 6570 34...................................................

Mise en marche de l’onduleur 35....................................................

Arrêt d’urgence à distance 35.......................................................

Connexions électriques type 37......................................................

Segments de charge 39............................................................

Options de communication 39......................................................

Service après-vente et assistance technique 40.........................................

Commentaires 40...............................................................

Table of Contents

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Inhaltsverzeichnis

P30 Installationsanleitung 41....................................................

Teile 41..........................................................................

Montage und Installation 43........................................................

Montage im Rack 43...............................................................

Montage im Tower 47..............................................................

Einbau des EBM 50................................................................

Einbau des PDM 51................................................................

Rückwände des PDM 52............................................................

Netzkabelanschlüsse 52............................................................

nur USV 53....................................................................

USV und FC 6570 PDM 54........................................................

Inbetriebnahme der USV 55........................................................

Fern-Notausschaltung 55...........................................................

Typische Netzanschlüsse 57.........................................................

Last Segmente 59.................................................................

Kommunikationsoptionen 59........................................................

Kundendienst und Unterstützung 60.................................................

Anmerkungen 60...............................................................

Sommario

P30 Guida all’installazione 61....................................................

Parti 61..........................................................................

Approntamento e installazione 63...................................................

Approntamento montaggio su rack 63................................................

Approntamento tower 67..........................................................

Installazione degli EBM 70..........................................................

Installazione PDM 71...............................................................

Pannelli posteriori PDM 72..........................................................

Collegamenti dei cavi elettrici 72....................................................

Solo UPS 73....................................................................

UPS e FC 6570 PDM 74..........................................................

Avvio dell’UPS 75..................................................................

Porta REPO (Remote Emergency Power-Off) 75........................................

Collegamenti elettrici tipici 77.......................................................

Segmenti del carico 79.............................................................

Opzioni di comunicazione 79.......................................................

Assistenza e supporto 80...........................................................

Commenti 80...................................................................

Table of Contents

iii

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Contenido

P30 Guía de Instalación 81......................................................

Partes 81.........................................................................

Configuración e Instalación 83......................................................

Configuración de montaje en estante 83..............................................

Configuración de la torre 87........................................................

EBM Instalación 90................................................................

PDM Instalación 91................................................................

PDM Paneles traseros 92...........................................................

Conexiones del cable de energía 92..................................................

Únicamente SIE 93..............................................................

SIE y FC 6570 PDM 94...........................................................

Puesta en marcha del SIE 95........................................................

Parada de emergencia remota 95....................................................

Conexiones de energía comunes 97..................................................

Segmentos de la carga 99..........................................................

Opciones de comunicaciones 99.....................................................

Servicio y soporte 100..............................................................

Comentarios 100.................................................................

Table of Contents

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

P30 Installation Guide

Parts

Table 1. P30 Base Configuration

Part

Quantity IBM MN IBM FC IBM PN Powerware Description

1 P30 – 38P9297 103002728-3901 UPS 3000 VA, 2100W

1 – – 38P9308 103004081-3901 P30 Accessory Kit

Table 2. P30 Application Matrix

Part Application (Quantity)

IBM

Powerware

Description iSeries

Tower

IEC

iSeries

Tower

NEMA

pSeries

Tower

IEC

pSeries

Tower

NEMA

pSeries

Rack

iSeries

Rack

– 9830 38P9306 103003945-3901 Power Cord Kit 1 – 1 – 1 1

– 53P1963 103002841-3901 Left Rail – – – – 1 1

–

6630

53P1964

103002842-3901 Right Rail – – – – 1 1

–

53P1965 103002843-3901 Rail Hardware – – – – 1 1

– – 97P5675 103004084-3901 P30 Rack Mounting Bracket

Kit

– – – – 1 1

– 6570 38P9301 103003920-3901 NEMA PowerPass

Distribution Module (PDM)

– 1 – 1 – –

– 2936* 97P3886 103003564 Relay Interface Card and

Cable (25 ft/7.6m) Kit

1 1 – – – 1

*Maximum: One FC 2934 or 2936 per P30 UPS.

NOTE IEC: IEC Countries (e.g., UK, Italy, etc.); NEMA: NEMA Countries (e.g. U.S. and Canada); WW: Worldwide

Table 3. P30 Options Matrix

Part Application (Quantity)

IBM

Powerware

Description iSeries

Tower

IEC

iSeries

Tower

NEMA

pSeries

Tower

IEC

pSeries

Tower

NEMA

pSeries

Rack

iSeries

Rack

– 2934* 53P4619 103002974-5501 ConnectUPS -X

Web/SNMP/xHub Card

™

– – Min: 0, Max: 1 –

– 2938 38P9307 103003637-5501 Environmental Monitoring

Probe (EMP) and CAT 5 Cable

(6 ft/1.8m) Kit

– – Min: 0, Max: 1 Co-requisite:

FC 2934

–

– 6640 38P9299 103002837-3901 Extended Battery Module

(EBM)

Min: 0, Max: 4

– – 38P9310 103004082-3901 EBM Accessory Kit 1 per FC 6640

*Maximum: One FC 2934 or 2936 per P30 UPS.

NOTE IEC: IEC Countries (e.g., UK, Italy, etc.); NEMA: NEMA Countries (e.g. U.S. and Canada); WW: Worldwide

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Table 4. P30 Accessory Kit (38P9308)

Quantity Powerware PN Description

1 164201374 Powerware 9125 Two-in-One (2500–3000 VA) UPS User’s Guide

1 164201544 Powerware 9125 (9910 P30) Installation Guide for IBM Applications

1 164201428 UPS Safety Manual

1 05146745 Powerware Software Suite CD

1 60420064-002 Serial Cable (DB-9 to DB-9, 6 ft/1.8m)

4 05147635-3 Pedestals

4 44341016-001 Pedestal Mounting Screws (M4 x 10 mm)

2 51901009 Chrome Rack Handles

4 44320034 Rack Handle Screws (#8-32 x 0.5” )

Table 5. Power Cord Kit FC 9830 (38P9306)

Quantity Powerware PN Description

4 60420055 6 ft (1.8m) IEC 320-C13 to IEC 320-C14 Power Cord

1 152601521-001 14 ft (4.4m) IEC 320-C19 to IEC 320-C20 Power Cord

Table 6. EBM Accessory Kit (38P9310)

Quantity Powerware PN Description

1 164201375 Powerware 9125 Two-in-One (2500–3000 VA) EBM User’s Guide

1 164201544 Powerware 9125 (9910 P30) Installation Guide for IBM Applications

1 164201428 UPS Safety Manual

2 51901009 Chrome Rack Handles

4 44320034 Rack Handle Screws (#8-32 x 0.5” )

2 157604397-003 Joining Bracket

4 180190110-306 Joining Bracket Screws (M4 x 10 mm)

1 157605476-001 EBM Fixed Cover Plate

Table 7. FC 6570 PDM (38P9301)

Quantity Powerware PN Description

1 103003920-3901 FC 6570 PDM

1 164201392 Powerware 9125 (2500–3000 VA) PDM User’s Guide

1 164201428 UPS Safety Manual

1 103002968-391 Accessory Kit

S (1) 6 ft (2.5m) IEC 320-C19 to IEC 320-C20 Jumper Cable (152507429-017)

S (2) Joining Bracket (157604397-003)

S (4) Joining Bracket Screws (M4 x 10 mm) (180190110-306)

Table 8. Rack Mounting Bracket Kit (97P5675) for 2U Cabinets

Quantity Powerware PN Description

2 157604976-003 Rack Mounting Bracket (Black)

4 180160049-203 Rack Mounting Bracket Screws (#6-32 x 3/8”)

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Table 9. Left Rail Kit (53P1963)

Quantity Powerware PN Description

1 157604171-001 Left Fixed Mounting Rail Assembly

1 157604171-003 Rear Support Rail

1 157604172-001 Rear Hold-Down Bracket

3 180400027-400 #10 Split Lock Washer

3 180500081-001 #10-32 Wing Nut

3 44700006 #10 Flat Washer

Table 10. Right Rail Kit (53P1964)

Quantity Powerware PN Description

1 157604171-002 Right Fixed Mounting Rail Assembly

1 157604171-003 Rear Support Rail

1 157604172-001 Rear Hold-Down Bracket

3 180400027-400 #10 Split Lock Washer

3 180500081-001 #10-32 Wing Nut

3 44700006 #10 Flat Washer

Setup and Installation

The Powerware 9125 P30 UPS is designed for flexible configurations and can be installed in a

rack, as a standalone cabinet, or in a tower configuration.

NOTE For UPS rack installations: If the UPS is pre-installed in an IBM rack, continue to

“Power Cord Connections” on page 12. If you are installing the UPS in an IBM iSeries (0550 or

0551 types) or pSeries (7014 type) rack, continue to the following section, “Rack-Mount Setup.” If

you have another type of rack, contact your service representative (see page 20).

NOTE For UPS standalone cabinet or tower installations: Continue to “Tower Setup” on

page 7 to begin the UPS setup.

Rack-Mount Setup

The UPS can be installed in 19-inch racks and needs only 2U of valuable rack space.

NOTE Mounting rails are required for each individual cabinet.

NOTE The UPS and any optional cabinets MUST be installed at the bottom of the rack. If placed

in a rack with existing equipment, the rack must be reconfigured to allow the UPS installation at

the bottom of the rack.

Each UPS and EBM requires one (1) of each item in the following list:

쑺 Left rail

쑺 Right rail

쑺 Rail hardware kit

쑺 Rack mounting bracket kit

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

The following steps explain how to install the UPS rail kit.

NOTE All hardware (screws, clip nuts, etc.) referenced in Steps 2 through 4 are contained in the

rail hardware kit.

1. Loosen the assembly wing nuts on both rail assemblies and adjust the rail size for the

depth of your rack (see Figure 1).

Assembly Wing Nuts

Front

Rear

Rear Hold-Down Bracket

Figure 1. Adjusting the Rail Depth

2. Select the proper holes in the rail for positioning the UPS and any optional cabinets in

the rack.

3. Secure both rails to the front of the rack with pan-head screws. Insert the screws

through the center holes of the rail (see Figure 2).

NOTE Do not tighten the screws until the UPS or EBM is installed.

Figure 2. Securing the Front Rail

4. Using two clip nuts and two pan-head screws, attach the rail to the rear of the rack

(see Figure 3 and Figure 4).

The bottom rail uses position 2 and 4 for the rear hex-head screws. If you are installing

additional rails, the next rail should be placed 4 holes above the last installed screw.

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Position 2

Position 4

Position 8

Position 10

First Rail

Second Rail

Figure 3. Rear Rail Screw Positions

Figure 4. Securing the Rear Rail

5. Repeat Steps 3 and 4 for the other rail.

6. Tighten assembly wing nuts on both rail assemblies.

7. Place the UPS on a flat, stable surface with the front of the UPS facing toward you.

8. Attach the mounting handles to the mounting brackets with the screws provided in the

P30 or EBM accessory kit (see Figure 5).

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

9. Align the mounting brackets (provided in the rack mounting bracket kit) with the

screw holes on the side of the UPS and secure with the supplied #6-32

×3/8” flat-head

screws (see Figure 5).

10. If installing an optional EBM, repeat Steps 7 through 9 for each cabinet.

Mounting

Handle

Mounting

Bracket

Figure 5. Installing the Mounting Brackets

CAUTION

The UPS (81.5 lb/37 kg) and EBM (93 lb/42.5 kg) are heavy. A minimum of two people are required to lift

the UPS into the rack.

NOTE The EBMs must be installed below the UPS as shown in Figure 6.

11. Slide the UPS and any optional cabinets into the rack.

Figure 6. Installing the UPS

12. To secure the back of the UPS to the rack, loosen the wing nut on the rear hold-down

bracket and slide the bracket over the rear of the UPS. Tighten the wing nut.

Rear Hold-Down

Bracket

Figure 7. Securing the Back of the UPS

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

13. Secure the front of the UPS to the rack using flat-head screws.

Figure 8. Securing the Front of the UPS

14. Tighten the pan-head screws that secure both rails to the front of the rack (see Step 3

on page 4).

15. Continue to “Power Cord Connections” on page 12.

Tower Setup

The UPS and any optional cabinets (PDM or EBM) must be stabilized with pedestals and/or

joining brackets. The setup varies depending on the number of cabinets you are installing:

1. For one cabinet, both sets of pedestals must be installed (provided in the P30

accessory kit). Complete Steps 2 through 4.

For two cabinets, the pedestals and joining brackets must be installed. Skip to Step 5.

For three or more cabinets, skip to Step 8 to install the joining brackets.

2. Place the UPS horizontally, so that the left end of the cabinet is accessible (see

Figure 9).

3. Slide and position the UPS pedestals over the end of the unit so that the weight of the

cabinet is evenly distributed. Secure the pedestals with the screws provided in the

accessory kit.

Figure 9. Installing Pedestals on a Single Cabinet

4. Carefully position the unit upright with the air vents at the top (see Figure 10).

Continue to “EBM Installation” on page 10, “PDM Installation” on page 11, or “Power

Cord Connections” on page 12..

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Air Vents

Figure 10. Pedestals with One Cabinet

5. Place the UPS cabinet horizontally so that the left end of the unit is accessible (see

Figure 11).

Figure 11. Installing UPS Pedestals with Two Cabinets

6. Place the EBM or PDM cabinet upside down so that the right end of the unit is

accessible (see Figure 12).

Figure 12. Installing EBM (or PDM) Pedestals

7. Position two of the pedestals over the edge of each cabinet so that the weight of the

unit is evenly distributed. Secure the pedestals with the screws provided in the

accessory kit.

8. Carefully position the cabinets upright with the air vents at the top (see Figure 13 or

Figure 14).

Air Vents

Figure 13. Pedestals with Two Cabinets

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

NOTE Pedestals are required for one and two cabinet installations. Joining brackets are

required for all tower EBM installations.

Air Vents

Figure 14. Tower Setup with Three Cabinets

9. Align each joining bracket with the adjacent corner screw holes and secure with the

supplied screws (see Figure 15).

Joining Bracket

EBM

or PDM

UPS

Joining Bracket

Figure 15. Installing the Joining Brackets (Top View with Pedestals)

10. If installing additional EBMs, repeat Step 9 for each cabinet and continue to the

following section, “EBM Installation;” otherwise, continue to “PDM Installation” on

page 11 or “Power Cord Connections” on page 12.

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

EBM Installation

CAUTION

A small amount of arcing may occur when connect ing an EBM to the UPS. This is normal and will not

harm personnel. Insert the EBM cable into the UPS battery connect or quickly and firmly.

If you are installing the optional EBM(s), use the following steps:

1. The UPS has a battery connector cover that must be removed before installing the

EBM(s). Remove the cover from the rear panel as shown in Figure 16.

NOTE Keep the battery connector cover for future use. If the UPS is stored or used without an

EBM, the battery connector cover must be installed as a safety precaution.

Battery Connector Cover Screws

Figure 16. Battery Connector Cover

2. Remove the cover from the EBM cable as shown in Figure 17.

EBM Cable with Cover

Figure 17. EBM Cable Cover

NOTE Keep the EBM cable cover for future use. If the EBM is stored or removed from the UPS,

the EBM cable cover must be installed as a safety precaution.

3. Plug the EBM cable into the UPS battery connector (see Figure 18).

P30 Installation Guide

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9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

4. Attach the fixed cover plate (supplied in the EBM accessory kit) to the EBM cable as

shown in Figure 18.

EBM Cable

EBM Cable with

Fixed Cover Plate

EBM Battery

Connector

with Cover

Figure 18. Typical EBM Installation

5. If additional EBMs are to be installed, remove the EBM battery connector cover.

Remove the cover from the EBM cable of the second cabinet and plug the EBM cable

into the battery connector on the first EBM. Attach the fixed cover plate to the EBM

cable.

Repeat for each additional EBM. Up to four EBMs may be connected to the UPS.

6. Continue to the following section, “PDM Installation” or “Power Cord Connections” on

page 12.

PDM Installation

The following steps explain how to install the optional FC 6570 PDM.

1. Verify that the Bypass switch on the PDM is in the NORMAL position (see Figure 19).

2. Select the input voltage (208 or 240V) using the Voltage Selector Switch according to

the utility voltage:

쑺 Utility voltage 200–208V, select 208V

쑺 Utility voltage 220–240V, select 240V

NOTE The output of the PDM is 120/240V while the UPS and utility inputs are 200–240V.

3. Verify that the power cord provided with the IBM equipment is detached from the UPS

input connector. Retain the cord for future use.

4. Connect the jumper cable (provided in the PDM accessory kit) from the 16A UPS

output receptacle into the UPS-output connector on the PDM.

5. Plug the attached PDM-to-UPS cord into the input connector on the UPS rear panel.

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Voltage Selector Switch

Output Receptacles

(Two L6-15R)

Bypass Switch

UPS-Output

Connector

PDM-to-UPS Cord

Output Receptacles

(Two 5-15R)

Input Connector

UPS Output Receptacle (16A, IEC 320-C19)

UPS Input Connector

(16A, IEC-320)

Power Cord

PDM

UPS

UPS Battery Connector

Output Receptacles

(Four 6-20R)

PDM Output Circuit Breaker

Figure 19. UPS and PDM Installation (FC 6570 PDM Model Shown)

PDM Rear Panel

This section shows the optional PDM rear panel.

Voltage Selector Switch

Output Receptacles

(Two L6-15R)

Bypass Switch

UPS-Output

Connector

PDM-to-UPS Cord

Output Receptacles

(Two 5-15R)

Input Connector

Output Receptacles

(Four 6-20R)

PDM Output Circuit Breaker

Figure 20. FC 6570 PDM

Power Cord Connections

The device power cord connection(s) determine if the setup can provide dual-redundant power

to the protected device(s). See Figure 21 for a non-redundant powered device; Figure 22 for a

dual-redundant powered device; or Figure 23 for a UPS providing non-redundant power to a

device with redundant power supplies.

NOTE DO NOT protect laser printers with the UPS because of the exceptionally high power

requirements of the heating elements.

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

Legend

UPS to utility (mains) power cord.

Device to UPS power cord.

Device to utility (mains) power cord.

UPS

Server/Device

Mains

Figure 21. Connecting Server/Device with One Power Cord (Non-Redundant) to UPS

Mains

TVSS Protected or

Second UPS

UPS

Server/Device

Mains

Figure 22. Connecting Server/Device with Two Power Cords (Dual-Redundant) to UPS

Server/Device

UPS

Mains

Figure 23. Connecting Server/Device with Two Power Cords (Redundant) to UPS

UPS Only

If you are installing a UPS and non-redundant power to the device(s) is desired, plug all the

equipment into the UPS output receptacles using the power cords located in the power cord kit

(see Figure 25 on page 17). Distribute the load evenly between the rows of receptacles on the

UPS.

If you are installing a UPS and dual-redundant power to the device(s) is desired, plug the

minimum number of power cord(s) required to operate the device into the UPS output

receptacles using the power cords located in the power cord kit (see Figure 26 on page 17).

Then, plug the remaining (redundant) power cord(s) into a non-UPS protected output

receptacle (e.g., PDU or mains) or a second UPS. Distribute the load evenly between the rows of

receptacles on the UPS.

NOTE The redundant power source must be protected with Transient Voltage Surge

Suppression (TVSS).

P30 Installation Guide

Powerware

9125 (9910 P30) Installation Guide for IBM

Applications S 164201544 Rev A Final 29-Jun-2004

UPS and FC 6570 PDM

NOTE The PDM allows a UPS to be removed for service while providing conditioned power to

the protected device(s).

If you are installing a UPS and a PDM and non-redundant power to the device(s) is desired, plug

all the equipment into the PDM output receptacles (see Figure 28 on page 19) using the

original device power cords (see Table 11 for IBM plug types supported). Distribute the load

evenly between the rows of receptacles on the PDM.

If you are installing a UPS and a PDM and dual-redundant power to the device(s) is desired,

plug the minimum number of power cord(s) required to operate the device into the PDM

output receptacles (see Figure 28 on page 19) using the original device power cords (see

Table 11 for IBM plug types supported). Then plug the remaining (redundant) power cord(s)

into a non-UPS protected output receptacle (e.g., PDU or mains) or a second UPS with a PDM

using device power cords. Distribute the load evenly between the rows of receptacles on the

PDM.

NOTE The redundant power source must be protected with Transient Voltage Surge

Suppression (TVSS).

Table 11. FC 6570 PDM Plug Types Supported

IBM Plug Type Description Quantity Supported

4 NEMA 5-15P 2

5 NEMA 6-15P

29 NEMA 6-20P

NEMA L6-15P 2

NOTE If the IBM plug type selected with the equipment to be protected is not contained in this table,

change/order the plug type on the equipment to match the plug types supported.

If you have questions about implementing non- or dual-redundant power, the following options

are available:

쑺 www.oem.powerware.com/ibm-ups/pdf/nemadiagm.pdf

쑺 www.oem.powerware.com/ibm-ups/pdf/iecdiagm.pdf

쑺 submit your question to “Ask the Expert” at www.oem.powerware.com/ibm-ups/

쑺 contact the IBM office or Business Partner servicing your account

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