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LIMITED HARDWARE WARRANTY AND LIABILITY
Sony Interactive Entertainment LLC (“SIE”) warrants to the original purchaser (“you”) that
the PS5 console hardware, which includes components contained in the retail box with
this hardware (“Product”), will be free from material defects in material and
workmanship for a period of one year from the original date of purchase (the “Warranty
Period”). This warranty is valid only in the United States and Canada. IF THIS PRODUCT IS
DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR
SOLE REMEDY AND SIE’S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR
OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE’S
OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT
ANY PERIPHERAL, CONTROLLER, ACCESSORY OR CABLE) TO AN SIE-AUTHORIZED
SERVICE FACILITY, VIA A SHIPPING BOX WITH A PREPAID SHIPPING LABEL PROVIDED BY
SIE, AND SHIPPING OF THE REPAIRED CONSOLE OR A FACTORY-RECERTIFIED
REPLACEMENT CONSOLE TO YOU, AT NO CHARGE TO YOU. For purposes of this Limited
Hardware Warranty and Liability, “factory recertified” means a product that has been
returned to its original specifications.
THIS WARRANTY DOES NOT APPLY: (A) TO DAMAGE CAUSED BY USE OF THIS PRODUCT
WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) TO DAMAGE
CAUSED BY USE OF THIS PRODUCT WITH ANY PERIPHERAL(S) THAT SIE DOES NOT
LICENSE OR SELL, INCLUDING NON-LICENSED GAME ENHANCEMENT DEVICES,
CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES; (C) IF THIS PRODUCT IS USED
FOR ANY COMMERCIAL PURPOSE, INCLUDING RENTAL OR ARCADE PURPOSES; (D) IF
THIS PRODUCT IS MODIFIED TO ALTER CAPABILITY OR FUNCTIONALITY WITHOUT SIE’S
WRITTEN PERMISSION; (E) TO DAMAGE CAUSED BY ACTS OF GOD, MISUSE, ABUSE,
NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE
MATERIALS OR WORKMANSHIP; (F) IF THIS PRODUCT HAS HAD THE SERIAL NUMBER
ALTERED, DEFACED OR REMOVED; OR (G) TO DAMAGE CAUSED BY (1) SERVICE
(INCLUDING UPGRADES AND EXPANSIONS) PERFORMED BY ANYONE WHO IS NOT A
REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER, OR (2) OPENING
THE PRODUCT OR ANY ACTION TAKEN WITHIN IT BY ANYONE WHO IS NOT A
REPRESENTATIVE OF SIE OR AN SIE-AUTHORIZED SERVICE PROVIDER. THIS WARRANTY
DOES NOT COVER PRODUCTS SOLD AND CLEARLY MARKED “AS IS” OR WITH FAULTS. SIE
MAY VOID THIS WARRANTY IF SIE REASONABLY BELIEVES THAT THE PS5 CONSOLE HAS
BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A SEPARATE END USER LICENSE
AGREEMENT FOR SYSTEM SOFTWARE OR GAME SOFTWARE.
THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE FOR THIS PRODUCT, WHICH SIE DISCLAIMS UNDER THESE TERMS.
HOWEVER, IF APPLICABLE LAW REQUIRES ANY OF THESE WARRANTIES, THEN THEY ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD.
EXCEPT AS EXPRESSLY STATED ABOVE, SIE EXCLUDES ALL LIABILITY FOR LOSS OF DATA,
LOSS OF PROFIT, OR ANY LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY,
WHETHER THOSE DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL AND HOWEVER ARISING UNDER ANY THEORY OF LAW, AS A RESULT OF
USING THIS PRODUCT. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights which vary
from state to state or province to province.
The warranty oered by SIE on this Product is the same whether or not you register your
product.
This warranty does not apply to any system software that is preinstalled in the PS5
hardware, or is subsequently provided via update or upgrade releases. PS5 system
software is licensed to you under the terms of a separate end user license agreement at
doc.dl.playstation.net/doc/ps5-eula/. PS5 system software has a separate warranty.
Service policy
You must visit playstation.com/service or call 1-800-345-7669 to receive a return
authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF
A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL
PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
You understand and acknowledge that any time SIE services this Product (either within
the Warranty Period or under a separate service arrangement), SIE may need to provide
certain services to ensure this Product functions properly and according to SIE
guidelines and specifications. These services may include the installation of the latest
system software or firmware updates, or service or replacement of the PS5 console’s
storage or the PS5 console with a new or factory recertified product. You acknowledge
and agree that some services may change your current settings, cause a removal of
cosmetic stickers or console skins, cause a loss of data or content, or cause some loss of
functionality. You should back up your console storage regularly to prevent loss of data,
although some content cannot be backed up and must be reinstalled by the user. You
should also remove any peripherals, non-PS5 console components, and any content
that you consider proprietary, private, or confidential before you send in your PS5
console for service. SIE is not liable for damages resulting from your failure to comply
with the foregoing, or any instructions that SIE provides to you. After SIE services the
Product and returns it to you or returns a factory-recertified product to you under this
warranty, this warranty applies to the returned product for the longer of (i) 90 days from
the date that SIE ships the Product or the factory-recertified product or (ii) the original
Warranty Period.
Except as this Limited Hardware Warranty and Liability provides, SIE is not be liable for
any direct and indirect, consequential, or special damages, including any damages that
may arise from loss of data or functionality. The foregoing limitation applies to the
extent permitted by law.