Catalog No. 6100.64A

Eective: 02-15-20

Replaces: New

P/N 241827 Rev 1

INSTALLATION

AND OPERATION

MANUAL

FOR YOUR SAFETY: Do not store or use gasoline or other ammable vapors and

liquids or other combustible materials in the vicinity of this or any other appliance. To

service personnel are required by some states to be licensed. Persons not qualied shall not attempt to install,

service, or maintain this equipment.

This manual should be maintained in legible condition and kept adjacent to the heat pump pool heater or in a

safe place for future use.

Inverter Models

CROSSWIND-30-I through -65-I

On/O Models

CROSSWIND-40-O through -65-O

(Canada Only)

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See Figure 1 at the bottom of the page to locate and

record your model and serial number. Once you have

done this, please make sure you also have the following

information on hand:

• Name, phone number, and email address of

homeowner.

• Physical address of where the unit is installed; please

include any ‘subdivision’ or similar information.

• Any service challenges present at the house/

neighborhood: gated community, locked access at

(800)-260-2758 M-F 8:30 - 4:30 EST

or do this online at:

You will be given a Warranty Registration Conrmation

number which you should notate and keep in an

easily remembered accessible location along with

your Installation and Operation Manual, a copy of your

warranty (provided with your manual) and the above

information.

Warranty Registration Conrmation #:

the last page below to contact us with any questions you

may have about operation, warranty, and/or service.

Thank you very much choosing us to satisfy your pool

heating needs.

General Precautions ...............................................5

Installation Considerations ......................................6

Automatic Chlorinators and Chemical Feeders.......6

Installation Requirements........................................7

Components for Inverter Models .............................9

Components for On/O Models ..............................9

Specications and Dimensions .............................10

Water Connections ................................................ 11

Crosswind-40-I ...................................................... 15

Crosswind-65-I ...................................................... 16

Crosswind-40-O ....................................................17

Crosswind-50-O ....................................................18

Crosswind-65-O ....................................................19

Inverter Models Only ............................................. 20

On/O Models Only ...............................................21

Using the On/O Display Unit ...............................21

Testing ................................................................... 23

Fault Codes ...........................................................24

Inverter Models .....................................................27

On/O Models ....................................................... 28

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Indicates the presence of hazards or unsafe practices which could cause severe personal injury,

death or substantial property damage if ignored.

Indicates the presence of hazards or unsafe practices which could cause minor personal injury

or product or property damage if ignored.

CAUTION used without the warning alert symbol indicates a potentially hazardous condition

which could cause minor personal injury or product or property damage if ignored.

Attention

be covered under warranty.

Chemical imbalance can cause severe damage to your

heater and associated equipment. Maintain your water

and dissolved solids in the water become too high, scale

forms inside the heat exchanger tubes, reducing heater

eciency and damaging the heater. If the pH drops below

7.2, this will cause corrosion of the heat exchanger and

which can damage the heater and is not covered under

warranty.

• Occasional chemical shock dosing of the pool or spa

water should not damage the heater providing the

water is balanced.

• Automatic chemical dosing devices and salt

chlorinators are usually more efficient in heated

water. Unless controlled, they can lead to excessively

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the pool or spa water before being circulated through the

heater. Do not place sanitizing chemicals in the skimmer.

High chemical concentrations will result when the pump is

not running (e.g. overnight).

Table A. Pool Water Chemistry

maintenance and troubleshooting of your new heat pump

pool heater. This unit must be properly installed, maintained

and operated for optimal performance.

This heater is an extremely ecient, economical machine

designed specically for pool heating. It is similar in design

and operation to a typical residential air conditioning

system. The unit employs a hermetic motor/compressor

operating in a refrigeration cycle to extract heat from

ambient air and deliver it to the circulating pool water.

As with all heat pump pool heaters, and compared to

continuously. Even though it may operate continuously for

many hours, it will still heat the pool with greater economy

than other types of fossil fuel heaters.

Place a recommended cover over the pool at night and

other non-use periods. This will keep evaporation, the

main cause of main heat loss, to a minimum, and will

greatly reduce pool heating costs. During warmer weather,

the cover may be required only at night.

To minimize water piping, locate the unit as close as

possible to the existing pool pump and lter.

Irrigation water should be directed away from the heater as

irrigation water spray can damage the heater.

Rain water run os - the unit is designed to operate

outdoors and can be exposed to rain. However, rain water

run o falling directly onto the unit can cause damage and/

pH 7.3-7.4 7.3-7.4 7.6-7.8

Total Alkalinity (ppm) 120-150 120-150 80-120

Calcium Hardness (ppm) 200-300 150-200 200-400

Salt (ppm) 4500 Maximum 4500 Maximum 4500 Maximum

Free Chlorine (ppm)* 2-3 2-3 2-3

Total Dissolved Solids (ppm) 3000 Maximum** 3000 Maximum** 3000 Maximum**

*Free Chlorine MUST NOT EXCEED 5 ppm!

Chlorinators must feed downstream of the heater and

have an anti-siphoning device to prevent chemical backup

of fossil-fuel-burning heaters. Air intake along the sides

of this heater could disturb the combustion process of

the unit, and could cause damage or personal injury.

Mount the unit on a level, sturdy base, preferably a

concrete slab. The size of the base should be at least 3 ft

by 3 ft (0.9 m x 0.9 m).

The heater must be installed by a pool professional. End

2. This unit requires a minimum of 12" (305 mm) of

clearance from walls, shrubbery, equipment, etc.

around the entire perimeter of the heater. This allows

for ample air intake. Ample clearance around the air

outlet is required to prevent recirculation of air. We

recommend not placing the unit underneath eaves,

decks, or porches, as this causes recirculation of

discharged air, thereby reducing the efficiency of the

heater, or even stopping it.

3. Do not stack anything that will block air flow near the

On/Off Models.

5. When the heater is running, there will be condensation

water discharged at the base. Place the drainage

nozzle into the condensation outlet and attach it

securely, then contact a drainage pipe from it to the

drain.

6. The piping between pool and the heater should be

less than 30 ft (9.1 m), or heater performance cannot

be ensured.

7. For best results, insulate the pipes between the pool

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Figure 12. Operation Display, Models -30-I through -65-I

Press 3 seconds to unlock/lock

Press the LOCK button

then press POWER to power on the heater.

Adjust/Set Temperature:

When screen is unlocked, press UP or DOWN to

To change from Fahrenheit to Celsius, press the and

the for 3 seconds.

Smart/Silent mode selection

Smart mode, as default, will be activated when the HEAT

Alternatively you can lock the display by pressing the

To unlock the screen and use any other button, follow the

Defrosting

1. When the heater is defrosting, HEATING will

2. After defrosting, HEATING will stop flashing.

1. When heater is heating, press FAN and MINUS