Source Technologies Series-10 Manuel utilisateur

Series

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10

Kiosk Operator’s Manual

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Source Technologies

Series-10 Kiosk

Operator’s Manual

Released Electronic Copy

ST Doc Control

04/26/2021

Jun/8/2023

NOTICE 1

Series-10 Kiosk Operator’s Manual | Source Technologies

Notice

No part of this document may be reproduced or utilized in any form or by

any means, electronic or mechanical, including photocopying, recording or

by any information storage and retrieval system, without permission in

writing from Source Technologies.

Published in the United States of America by:

Source Technologies

11401A Granite St. Charlotte, North Carolina 28273

Author: Source Technologies.

NOTICE

To the best of our knowledge the information in this publication is accurate;

however, Source Technologies does not assume any responsibility or

liability for the accuracy or completeness of, or consequences arising from,

such information. This document is intended for informational purposes

only. Mention of trade names or commercial products does not constitute

endorsement or recommendation for use by Source Technologies. Final

determination of the suitability of any information or product for use

contemplated by any user, and the manner of that use, is the sole

responsibility of the user. We recommend that anyone intending to rely on

any recommendation of materials or procedures mentioned in this

publication should satisfy himself as to such suitability, and that he can

meet all applicable safety and health standards.

All trademarks and registered trademarks appearing in this document are the

property of their respective owners.

Document Number: 108512

Revision: F

OPERATIONAL SAFETY INFORMATION 2

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Operational Safety Information

WARNING AND CAUTION SYMBOLS

The following Warning and Caution symbols are used throughout this

manual:

General Safety Information

This kiosk is intended for indoor use only.

All service procedures should be performed by trained and qualified service

personnel.

Any on-site assembly required during the installation process must be

performed by trained and qualified service personnel.

The kiosk must be connected to a properly grounded and appropriately rated

AC receptacle using the supplied cord set.

The socket-outlet powering this equipment shall be installed near to the

equipment and be easily accessible.

The kiosk must be properly shut down and then disconnected from the AC

power supply before connecting signal cables to a host computer.

This kiosk is suitable for connection to IT power systems.

WARNING

Cautions alert you to the potential for

equipment damage

Warnings alert you to possible safety risks.

CAUTION

OPERATIONAL SAFETY INFORMATION 3

Series-10 Kiosk Operator’s Manual | Source Technologies

SYMBOLES D'AVERTISSEMENT ET DE MISE EN GARDE

Les symboles d'avertissement et de mise en garde suivants sont utilisés tout

au long de ce manuel:

Consignes générales de sécurité.

Ce kiosque est destiné à un usage intérieur seulement.

Toutes les procédures d'entretien doivent être effectuées par du personnel

d'entretien dûment formé et qualifié.

Tout montage sur site requis pendant le processus d'installation doit être

effectué par un personnel de service qualifié et dûment formé.

Le kiosque doit être connecté à une prise secteur correctement mise à la terre

et de calibre approprié à l'aide du cordon fourni.

Le kiosque doit être solidement monté au sol à l’aide des (4) boulons

d’ancrage fournis. Consultez le manuel d’installation pour plus de détails.

La prise de courant qui alimente cet équipement doit être installée à

proximité de l'équipement et être facilement accessible.

Le kiosque doit être correctement fermé puis déconnecté de l'alimentation

secteur avant de connecter les câbles de signal à un ordinateur hôte.

Ce kiosque est approprié pour la connexion à des systèmes d'alimentation

informatique.

Mise En Garde

AVERTISSMENT

Les mises en garde vous alertent des

risques de dommages matériels.

Les avertissements yours alertent des

resques de sécurité possible.

FCC STATEMENT 4

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FCC Statement

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC rules. These limits are

designed to provide reasonable protection against harmful interference when

the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of the equipment in a

residential area is likely to cause harmful interference in which case the user

will be required to correct the interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

CAUTION

This kiosk contains sensitive electronic

components that could be damaged if

exposed to excessive force.

Use only factory-approved consumables

and cleaning kits. Uses of any non-

approved supplies could permanently

damage the kiosk and may void your

warranty.

FCC STATEMENT 5

Series-10 Kiosk Operator’s Manual | Source Technologies

Déclaration FCC

Cet équipement a été testé et déclaré conforme aux limites d'un appareil

numérique de classe A, conformément à la partie 15 des règles de la FCC. Ces

limites sont conçues pour fournir une protection raisonnable contre les

interférences nuisibles lorsque l'équipement est utilisé dans un

environnement commercial. Cet équipement génère, utilise et peut émettre

de l'énergie radiofréquence et, s'il n'est pas installé et utilisé conformément

au manuel d'instructions, peut causer des interférences nuisibles aux

communications radio. L'utilisation de l'équipement dans une zone

résidentielle est susceptible de causer des interférences nuisibles, auquel cas

l'utilisateur devra corriger ces interférences à ses propres frais.

Cetappareilnumérique de la classe A estconforme à la norme NMB-003 du

Canada.

Mise En Garde

Ce kiosque contient des composants

électroniques sensibles qui

pourraient être endommagés s'ils

étaient exposés à une force

excessive.

N'utilisez que des produits

consommables et des kits de

nettoyage approuvés en usine.

L'utilisation de fournitures non

approuvées pourrait endommager

le kiosque de façon permanente et

annuler votre garantie.

LASER SAFETY NOTICE 6

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Important Laser Safety Notice

The laser barcode reader employed in this kiosk complies with US CFR1040.10

and 1040.11 except for deviations pursuant to Laser Notice No. 50 dated June

24, 2007, and EN60825-1:1994+A1:2002+A2:2001 and IEC60825-

1:1993+A1:1997+A2:2001.

Any changes or modifications to Source Technologies equipment, not

expressly approved by Source Technologies, could void the user’s authority to

operate the equipment.

Avis Important Sur La Sécurité Du Laser

Le lecteur de codes à barres laser en option utilisé dans ce kiosque est

conforme aux normes des États-Unis CFR 1040.10 et 1040.11, à l'exception des

dérogations prévues par l'avis laser n.° 50 du 24 juin 2007 et les normes

EN60825-1:1994+A1:2002+A2:2001 et IEC60825-1:1993+A1:1997+A2:2001.

Tout changement ou modification à l'équipement Source Technologies non

expressément approuvé par cette dernière pourrait annuler le droit de

l'utilisateur d'utiliser l'équipement.

WARNING

Use of controls, adjustments, or performance

of procedures other than those specified

herein may result in hazardous laser light

exposure.

AVERTISSEMENT

L'utilisation de commandes, de

réglages ou de procédures autres

que ceux spécifiés dans le présent

document peut entraîner une

exposition dangereuse à la lumière

laser.

BATTERY SAFTY NOTICE 7

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Important Battery Safety Notice

Avis Important De Sécurité De La Batterie

WARNING

CAUTION

Risk of explosion if the motherboard battery is

replaced by an incorrect type. Dispose of used

batteries according to the battery

manufacturer’s instructions.

Source Technologies does not consider the

battery a user- replaceable item. Battery

replacement should only be performed by a

Source Technologies’ authorized repair

technician at an authorized repair facility. Any

attempt to replace the battery by a non-

authorized technician may damage the device

and void the manufacturer’s warranty. For

more information, please contact Technical

Support.

Mise En Garde

AVERTISSMENT

Risque d’explosion si la batterie de la carte

mère est remplacée par un mauvais type.

Jetez les piles usagées conformément aux

instructions du fabricant de la batterie.

Source Technologies ne considère pas la

batterie comme un élément remplaçable par

l'utilisateur. Le remplacement des piles ne

doit être effectué que par un technicien de

réparation autorisé de Source Technologies

dans un atelier de réparation agréé. Toute

tentative de remplacement de la pile par un

technicien non autorisé peut endommager

l'appareil et annuler la garantie du fabricant.

Pour plus d'informations, veuillez contacter le

service d'assistance technique.

TABLE OF CONTENTS 8

Series-10 Kiosk Operator’s Manual | Source Technologies

TABLE OF CONTENTS

Notice ......................................................................................................................... 1

Operational Safety Information ........................................................................... 2

FCC Statement ......................................................................................................... 4

Important Laser Safety Notice .............................................................................. 6

Important Battery Safety Notice .......................................................................... 7

CHAPTER 1 – PRODUCT OVERVIEW ................................................................... 10

Kiosk Description ................................................................................................... 10

Kiosk Features and Options ................................................................................ 10

Rear View Kiosk Features and Option .............................................................. 11

Hardware Specifications ...................................................................................... 12

Standard Configuration ....................................................................................... 12

Options .................................................................................................................... 12

CHAPTER 2 – GETTING STARTED ........................................................................ 13

2.1 Opening the Safe and Changing the Default Combination ................. 13

2.2 Power On ........................................................................................................... 19

2.3 Loading Receipt Printer Paper ..................................................................... 20

2.4 Loading Check Printer Paper ........................................................................ 24

2.5 Loading Coin Dispenser Canister ................................................................ 27

2.6 Loading and Emptying the Cash Recycler ................................................ 33

2.7 Powering Down the Kiosk ............................................................................. 37

CHAPTER 3 – COMPONENT OPERATION .......................................................... 40

3.1 Cash Recycler ................................................................................................... 40

3.2 Coin Dispenser ................................................................................................. 54

3.3 Check Scanner ................................................................................................. 55

3.4 Hybrid Magnetic Stripe and EMV Card Reader ........................................ 61

3.5 Omni-Directional Barcode Imager .............................................................. 62

3.6 Encrypted PCI-Compliant Pin Pad ............................................................... 64

3.7 Receipt Printer ................................................................................................. 65

3.8 NFC Reader ....................................................................................................... 70

TABLE OF CONTENTS 9

Series-10 Kiosk Operator’s Manual | Source Technologies

3.9 Palm Scanner.................................................................................................... 71

3.10 Check Printer ................................................................................................. 73

3.11 Headphone Jack ........................................................................................... 79

CHAPTER 4 - GENERAL CLEANING ..................................................................... 80

CHAPTER 5 – CONTACT INFORMATION ............................................................ 82

Technical Support ................................................................................................. 82

Contact Procedure ................................................................................................ 82

APPENDIX A: AUDITCON 2 OPERATING INSTRUCTIONS .............................. 83

PRODUCT OVERVIEW 10

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CHAPTER 1 – PRODUCT OVERVIEW

Kiosk Description

Source Technologies’ Series-10 kiosk is a next-generation, self-service platform

designed from the ground up to manage secure, distributed financial transactions and

consumer banking.

Kiosk Features and Options

Series

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10

Components

1

Camera

9

Receipt Printer

2

Touchscreen Display

10

Check Scanner

3

Cash Recycler

11

Approach Sensor

4

Palm Sensor (optional)

12

Headphone Jack

5

PIN Pad

13

NFC Reader

6

UL291

Safe (inside)

14

Barcode Imager

7 Coin Dispenser 15 EMV/Mag Stripe Card

Reader

8

Check Printer (optional)

3

4

10

5

9

6

14

13

12

8

7

1

15

11

2

PRODUCT OVERVIEW 11

Series-10 Kiosk Operator’s Manual | Source Technologies

Rear View Kiosk Features and Option

Rear View

1

Power Cord

3

Check

Printer

Connect

2

Network Connect

4

UPS (inside)

1

4

2

3

HARDWARE SPECIFICATION 12

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Hardware Specifications

POWER REQUIREMENTS 120V AC, 3.0A, 50-60HZ

ENVIRONMENTAL

REQUIREMENTS

Temperature: 5°C to 40°C

Humidity: <=20% to 80% non-

condensing

Standard Configuration

DISPLAY 32-INCH UHD (3840 X 2160)

PRIVACY FILTER YES

TOUCHSCREEN PROJECTED CAPACITANCE

KIOSK ENCLOSURE ANTIMICROBIAL PLASTIC

HARD DRIVE 128GB SOLID STATE DRIVE

PROCESSOR INTEL I5-6500TE QUAD CORE 2.3GHZ

RAM 8GB DDR4-2133

ETHERNET 10/100/1000 BASE T LAN

WIRELESS DUAL BAND 802.11A/B/G/N/AC

SAFE UL291 24HR TYPE 1

CASH HANDLING MULTI-CASSETTE CASH RECYCLER

PIN PAD PCI 5.X COMPLIANT

CARD READER EMV/MAGNETIC STRIPE

CHECK SCANNER MICR/OPTICAL CHECK SCANNING

RECEIPT PRINTER 80MM WIDTH DIRECT THERMAL

IMAGER 1D/2D BARCODE IMAGER

COIN DISPENSE 1c, 5c, 10c, and 25c COIN DISPENSE

POWER PROTECTION UPS BATTERY BACKUP

Options

ON DEMAND CHECK PRINTING SECURE MICR CHECK PRINTER

BIOMETRICS PALM SCANNER

GETTING STARTED 13

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CHAPTER 2 – GETTING STARTED

2.1 Opening the Safe and Changing the Default Combination

The UL291 24 Hour Level 1 Cash Vault included in the 10 Series kiosk can use either a

standard 6 Digit Combination Lock or an optional Audit Trail Combination Lock. See

below to determine which of these lock systems is used in your kiosk and then go to

the appropriate section for that lock’s operating instructions.

Component

Cabinet Key

Coin

Dispenser Key

Recycler Cash

Cassette Key

Kiosk Key Set

GETTING STARTED 14

Series-10 Kiosk Operator’s Manual | Source Technologies

A.

Use the component cabinet key to unlock and open the component cabinet

.

B. Locate the safe door on the lower right-hand side of the kiosk and identify the safe

lock system by the type of keypad installed.

Standard 6 Digit

Combination Lock

Audit Trail

Combination Lock

Use cabinet key to unlock

the component cabinet.

GETTING STARTED 15

Series-10 Kiosk Operator’s Manual | Source Technologies

Operating Instructions: 6 Digit Combination Lock

Opening Safe Door

A. Enter valid six (6) digit combination (factory set to 1-2-3-4-5-6 ).

B. The lock will confirm a valid combination entry with a double signal.

C. Within four (4) seconds, turn

the handle clockwise to the

open position.

D. Pull the door open.

NOTE:

 Invalid Combination Entry - Lock will signal three (3) times.

 Entry of four (4) consecutive invalid combinations starts a five (5) minute

delay period.

 LED will flash red at ten (10) second intervals during the delay period.

 At the end of the delay period, two (2) more consecutive invalid

combinations

will restart the five (5) minute delay period.

 Keypad will not respond to keystrokes during delay period.

Closing and Locking Safe Door

A. Close the safe door.

B. Turn handle counterclockwise. Lock will automatically engage.

C. Turn the handle clockwise to verify that the lock is engaged.

Turn Handle in This

Direction to Open

Turn Handle in This

Direction to Close

GETTING STARTED 16

Series-10 Kiosk Operator’s Manual | Source Technologies

Changing the Standard Lock Combination (Manager and User)

NOTE: Each combination must be changed independently at the lock. New combination

will not be accepted if it varies from the current combination by only one digit (+/-). When

selecting a combination, do not use a birthday or other predictable information that could

give a correlation between the user and the combination.

Manager and User Combination Change Procedure:

A.

Enter zero [0] six times. Ex. (0-0-0-0-0-0)

B.

Enter an existing combination. Ex. (1-2-3-4-5-6)

C.

Enter the NEW combination. Ex. (6-5-4-3-2-1)

D.

Re-enter the NEW combination to confirm Ex. (6-5-4-3-2-1) The NEW combination is

now active.

E.

Test lock operation several times before closing the door.

MANAGER COMMANDS

COMMAND 1 - Activate User

A. Enter Manager combination and hold down last digit of combination until Lock

double signals and the LED stays on.

B. PRESS 1.

C. Enter the NEW User combination.

D. Re-enter the NEW User combination to confirm. User combination is now active.

Reinstate User

A. Enter Manager combination and hold down last digit of combination until Lock

double signals and the LED stays on.

B. PRESS 1.

C. Enter User number (1- 9). User is reinstated.

COMMAND 2 - Disable User

A. Enter Manager combination and hold down last digit of combination until Lock

double signals and the LED stays on.

B. PRESS 2.

C. Enter User number (1-9) User is temporarily disabled.

The User combination is saved and will be valid once reinstated.

COMMAND 3 - Delete User

A. Enter Manager combination and hold down last digit of combination until Lock

double signals and the LED stays on.

B. PRESS 3.

C. Enter User number (1-9). User is deleted.

CAUTION

Always perform this operation with the

door open and test the opening of the

lock with the new combination several

times before closing the door.

GETTING STARTED 17

Series-10 Kiosk Operator’s Manual | Source Technologies

Operating Instructions: Audit Trail Combination Lock

Opening Safe Door

Note: The lock must be manually powered before each

operation by briskly turning the dial back and forth

A. Turn the dial back and forth briskly until there are two

simultaneous green and red flashes and two beeps to indicate that the lock is

powered. Beeps sound to indicate that there is enough power for the next

operation to be performed. If no beeps sound, you must power the lock by briskly

turning the dial back and forth.

B. Enter valid eight (8) digit combination (2-digit user id + 6-digit user combination)

Factory set default combination = 0-1-5-0-2-5-5-0

Note: Press * key to clear a keystroke or combination.

C. If the combination is entered successfully, the green led on the lock will flash for

approx. 5 seconds.

D. Rotate the container handle clockwise while the

green light is flashing to retract the bolt.

E. If the safe handle isn’t turned

within 5 seconds, the lock will

automatically re-lock.

NOTE:

 After each keystroke, the green led will flash and a beeping sound will be heard.

If there is no green led flash or beep, then the lock has powered down and must

be re-powered as described in Step 1.

 Three red flashes indicate that an incorrect combination has been entered.

 Continuous green flashes (for approx. 5 seconds) indicate that a correct

combination has been entered.

 Entry of five (5) consecutive invalid combinations starts a three (3) minute

delay period. Any failed entry attempt after the five invalid entries initiates a new

three (3) minute delay period.

Turn Handle in This

Direction to Open

GETTING STARTED 18

Series-10 Kiosk Operator’s Manual | Source Technologies

Closing and Locking Safe Door

A. Close the safe door.

B. Turn handle counterclockwise. Lock will automatically engage.

C. Turn the handle clockwise to verify that the lock is engaged.

Changing the Audit Trail Lock Combination

The Auditcon 552 Audit Trail Lock has several options for the setting of Manager and User

combinations. See Appendix A: Auditcon 2 Operating Instructions for details on how to

set the lock combinations.

Turn Handle in This

Direction to Close

GETTING STARTED 19

Series-10 Kiosk Operator’s Manual | Source Technologies

2.2 Power On

A.

Connect the power cord to an AC utility outlet.

NOTE:

The outlet powering this equipment shall be installed near to the

equipment and be easily accessible.

B. Power on the kiosk by pressing the UPS power switch button. The power button is

located inside the kiosk and can be accessed through the power button access hole

on the left side of the kiosk.

Use small tool to press the

UPS power button through

the access hole

WARNING

The kiosk must be connected to an individual

branch circuit that is properly grounded and

appropriately rated to the device power

requirements. For specific power

requirements, see the product label on the

back of the kiosk

.

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