Clarity Alto Mode d'emploi

Ampliﬁed Telephone with DCP™ and Speakerphone

User Guide

2

3

TABLE OF CONTENTS

Important Safety Instructions ........................... 4

Packaging Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Basic Installation ........................................ .7

Wallmount Installation .................................. 8

ALTO Features List ....................................... 9

Operations ............................................... 13

Boost Function/Amplifying Incoming Sounds ........... 13

Boost Override .......................................... 14

Memory Storage ........................................ 15

Outgoing Speech Ampliﬁcation (OSA) .................... 16

Technical Speciﬁcations ................................. 16

Troubleshooting ......................................... 17

4

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be fol-

lowed to reduce the risk of ﬁre, electric shock and injury to persons, including the fol-

lowing:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the telephone.

3. Do not use this telephone near a bathtub, wash basin, kitchen sink or laundry tub, in

a wet basement, near a swimming pool or anywhere else there is water.

4. Avoid using a telephone (other than a cordless type) during a storm. There may be a

remote risk of electrical shock from lightning.

5. Do not use the telephone to report a gas leak in the vicinity of the leak.

6. Unplug this telephone from the wall outlets before cleaning. Do not use liquid clean-

ers or aerosol cleaners on the telephone. Use a damp cloth for cleaning.

7. Place this telephone on a stable surface. Serious damage and/or injury may result if

the telephone falls.

8. Do not cover the slots and openings on this telephone. This telephone should never

be placed near or over a radiator or heat register. This telephone should not be

placed in a built-in installation unless proper ventilation is provided.

9. Operate this telephone using the electrical voltage as stated on the base unit or the

owner’s manual. If you are not sure of the voltage in your home, consult your dealer

or local power company.

10. Do not place anything on the power cord. Install the telephone where no one will

step or trip on the cord.

11. Do not overload wall outlets or extension cords as this can increase the risk of ﬁre or

electrical shock.

12. Never push any objects through the slots in the telephone. They can touch danger-

ous voltage points or short out parts that could result in a risk of ﬁre or electrical

shock. Never spill liquid of any kind on the telephone.

13. To reduce the risk of electrical shock, do not take this phone apart. Opening or

removing covers may expose you to dangerous voltages or other risks. Incorrect

reassembly can cause electric shock when the appliance is subsequently used.

SAVE THESE INSTRUCTIONS

5

14. Unplug this product from the wall outlet and refer servicing to the manufacturer

under the following conditions: when the power supply cord or plug is frayed or

damaged; if liquid has been spilled into the product; if the telephone has been

exposed to rain or water; if the telephone has been dropped or the case has been

damaged; if the telephone exhibits a distinct change in performance; if the tele-

phone does not operate normally by following the operating instructions. Adjust

only those controls that are covered by the operating instructions. Improper adjust-

ment may require extensive work by a qualiﬁed technician to restore the telephone

to normal operation.

15. Never install telephone wiring during a lightning storm.

16. Never install telephone jacks in wet locations unless the jack is speciﬁcally designed

for wet locations.

17. Never touch uninsulated telephone wires or terminals unless the telephone line has

been disconnected at the network interface.

18. Use caution when installing or modifying telephone lines.

BATTERY SAFETY

IMPORTANT: Dispose of used batteries according to the instructions.

1. Do not dispose of the battery in a ﬁre as it may explode. Check with local codes for

possible special disposal instructions.

2. Do not open or mutilate the battery. Released electrolyte is corrosive and may

cause damage to the eyes and skin. Additionally, it may be toxic if swallowed.

3. Exercise care in handling batteries in order not to short the battery with conducting

materials such as rings, bracelets and keys. The battery or conduction material may

overheat and cause burns.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

6

PACKAGING CONTENTS

Your package includes all the items as shown below. If there is anything missing, please

contact our Customer Care Department immediately.

NOTE: Please retain a copy of proof of purchase for your records.

User Guide and

Warranty/FCC Regulations

Mounting bracket

Telephone line cords

(one long cord and one

short cord)

Handset coil

cord

Handset

DC adapter

Base unit

M10

M1

M2

M3

M4

M6

M7

M8

M9

M5

BOOST

TONE

+

VOLUME

-

F

R

P

M

REDIAL

FLASH

PAUSE

MUTE/

SILENT

7

Basic Installation

Step 1: Install the backup batteries (optional) by removing the battery cover as shown in

Figure 1. Use ONLY alkaline batteries. DO NOT use rechargeable batteries.

Step 2: Pull the ends of the phone cord to untable the cord; connect the loose end of the

phone cord into your wall telephone outlet.

Step 3: Place handset in cradle.

Step 4: Pull the ends of the power cord apart to untangle the cord; plug the adapter into

your wall’s electrical outlet.

IMPORTANT: Use only with Class (Classe) 2 power source, provided with your

product.

Step 5: When ﬁnished, lift handset to test. If you hear a dial tone, your telephone is

ready for use. If not, check all connections again.

ALTO INSTALLATION

If there is a power outage, the ALTO will maintain its full ampliﬁcation for up to 48 hours

with four AA alkaline backup batteries (not included).

The phone operates as a regular phone if there is no power or backup batteries. In this

case, the indicator lights, the loud ringer, the lighted keypad and the ampliﬁcation will

be disabled; you will still be able to make and receive phone calls, but the extra ampliﬁ-

cation will not be engaged.

We recommend installing batteries if you live in an area with frequent power outages.

Figure 2

Figure 1

8

Wall Mount Installation

Step 1: Pull the handset hook out of the base and reverse its position so that the hook

points up and will hold the handset when you hang up. (See Figure 3)

Step 2: Pull the ends of the phone cord to untangle the cord; run the cord through the

groove on the back of the phone. Insert the tabs of the mounting bracket into

the slots in the back of the phone. Push the mounting bracket in and down

ﬁrmly until it snaps into place. (See Figure 4)

Step 3: Plug the ﬂat telephone line cord into the wall plate jack, then align the mounting

bracket’s keyhole slots with the wall plate studs and slide the base of the phone

downward to secure it on the wall. (See Figure 5)

Figure 3

Figure 4 Figure 5

M1

M2

M3

M6

M7

M8

F

R

P

M

REDIAL

FLASH

PAUSE

M1

M2

M3

F

R

P

M

REDIAL

FLASH

PAUSE

M10

M1

M2

M3

M4

M6

M7

M8

M9

M5

BOOST

TONE

+

VOLUME

-

F

R

P

M

REDIAL

FLASH

PAUSE

MUTE/

SILENT

1

2

3

11

7

8

9

4

5

6

10

12

12a

12b

12c

12d

ALTO INSTALLATION

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Wall Mount Installation

Step 1: Pull the handset hook out of the base and reverse its position so that the hook

points up and will hold the handset when you hang up. (See Figure 3)

Step 2: Pull the ends of the phone cord to untangle the cord; run the cord through the

groove on the back of the phone. Insert the tabs of the mounting bracket into

the slots in the back of the phone. Push the mounting bracket in and down

ﬁrmly until it snaps into place. (See Figure 4)

Step 3: Plug the ﬂat telephone line cord into the wall plate jack, then align the mounting

bracket’s keyhole slots with the wall plate studs and slide the base of the phone

downward to secure it on the wall. (See Figure 5)

Figure 3

Figure 4 Figure 5

M1

M2

M3

M6

M7

M8

F

R

P

M

REDIAL

FLASH

PAUSE

M1

M2

M3

F

R

P

M

REDIAL

FLASH

PAUSE

M10

M1

M2

M3

M4

M6

M7

M8

M9

M5

BOOST

TONE

+

VOLUME

-

F

R

P

M

REDIAL

FLASH

PAUSE

MUTE/

SILENT

1

2

3

11

7

8

9

4

5

6

10

12

12a

12b

12c

12d

ALTO FEATURE LIST

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1. FLASH button: use this button to engage the Call Waiting/Call Waiting Caller ID

function (feature provided by local phone company).

2. REDIAL button: use this button to redial the last number dialed (up to 32 digits).

3. PAUSE button: when in programming mode, press this button to insert a two sec-

ond pause.

4. MUTE/SILENT button:

a. During a call: press MUTE/SILENT to silence your side of the conversation, for

added privacy; button will blink red to indicate that you are in MUTE mode; press

MUTE again to disable the function and return to your call.

b. During idle mode: press MUTE/SILENT to turn o the ringer; button will turn red

backlit when the ringer is o.

c. During incoming ring: press MUTE/SILENT to turn o the ringer for only that

call; phone will ring when the next call is received.

5. (Speakerphone) button: press this button to engage the speakerphone function;

press again to turn the feature o. When the speakerphone is active, the button is

backlit red.

6. Customer Service button: press the blue button for direct access to a Customer

Care Representative.

7. 2-digit LED display: shows the loudness (for incoming voice and for the ringer);

when TONE button is pressed during a call, it brieﬂy shows the current tone setting

of the phone; press TONE button while displaying the tone setting, and the display

shows the new tone setting as the phone toggles through its available tonalities.

8. MEMORY buttons (M1 – M10): for saved numbers (see MEMORY STORAGE).

9. BOOST button: press BOOST to engage the extra ampliﬁcation. In Boost On mode,

the phone has a volume range covering 50dB of ampliﬁcation. When active, the

BOOST button is backlit red. Press BOOST again to turn o the extra ampliﬁcation.

a. Press and hold the BOOST button (5 seconds) to engage the OSA (Outgoing

Speech Ampliﬁcation) feature. Please read the OSA section before turning on

this feature.

ALTO FEATURE LIST

11

ALTO FEATURE LIST

10. TONE button:

a. During a call: press the TONE button to toggle between the preset tone set-

tings on your unit, and choose the best setting for your needs. There are ﬁve

preset tone settings available on your unit, ranging from emphasizing low

frequencies to emphasizing high frequencies; the settings are speciﬁcally de-

signed to ensure the best audio experience during your phone calls. One of the

tone settings is recommended for Hearing Aid users, as it provides superior au-

dio performance while taking the presence of the device into account. The tone

setting is displayed on the screen during the time you are toggling the dierent

settings.

i. Press and hold the TONE button to enter the Custom mode, allowing for ﬁne-

tuning of the incoming voice. See section Boost Function – Amplifying in-

coming sounds.

b. During idle mode: press the TONE button to toggle between the available ringer

tone settings. There are six ringer tones to choose from, which cover a variety of

tonalities, to ensure that you will always hear the ring of an incoming call.

11. VOLUME wheel

a. During a call: scroll the volume wheel to turn the volume of the incoming call up

or down. As you raise the volume, you will notice that the BOOST button light

turns on when you transition into Boost On mode.

b. During idle mode: scroll the volume wheel to turn the ringer volume up or down.

The ringer will sound during this mode.

12. Visual ringer lights: there are four lights that turn on (in a ﬂashing pattern) when

the phone rings. Additionally, these lights indicate dierent functions (if the fea-

tures are enabled – listed below from left to right under the visual ringer lens):

a. Missed Call light: turns on when you have the MISSED CALL switch set to ON

and there have been at least one unanswered incoming call.

b. Voicemail light: turns on when you have the VOICEMAIL switch set to ON and

there is a voicemail waiting to be retrieved (separate service, purchased from

your phone service provider).

c. OSA light: turns on when the OSA (Outgoing Speech Ampliﬁcation) function is

enabled.

d. Low Battery light: turns on when your backup batteries need to be replaced.

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13. BEDSHAKER port: insert the optional bedshaker (sold separately, model C2210). It

will vibrate to indicate incoming rings. For more information on purchasing please

contact Clarity at 1 800 426 3738.

14. HEADSET port: insert a standard headset (2.5mm plug) to use instead of handset.

For more information on purchasing please contact Clarity at 1 800 426 3738.

15. NECKLOOP port: insert a standard neckloop (mono, 3.5mm plug) to use with your

T-coil equipped hearing aid. We recommend the Clarity CE30 neckloop. For more

information on purchasing please contact Clarity at 1 800 426 3738.

16. POWER port: (for power adapter)

17. LINE port: (for phone cord)

18. VOICE ASSIST switch: set to ON if you wish to hear the numeric keys pressed during

dialing – both in handset and speakerphone.

19. BOOST OVERRIDE switch: set to ON if you wish for the Boost function to be enabled

at the beginning of all calls.

20. MISSED CAL switch: set to ON if you wish for the Missed Call light to turn on when

you have at least an unanswered call.

21. VOICEMAIL switch: set to ON if you wish to have the VoiceMail light enabled (service

from your phone service provider). When you have a voicemail waiting for you, the

Voicemail light turns on under the visual ringer lens.

22. TONE/PULSE switch: set this switch to the desired dialing method.

DC9V 500mA

BED

SHAKER

HEADSET

NECK

LOOP

POWER LINE

BOTTOM VIEW

BACK VIEW

13

16

17

BOOST OVERRIDE

MISSED CALL

VOICEMAIL

TONE/PULSE

VOICE ASSIST

ON OFF

T P

18

19

20

21

14

15

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ALTO FEATURE LIST

13

OPERATIONS

Your unit is designed to adhere to the new TIA-4953 standard, which deﬁnes the speciﬁc

audio performance that compensates for audio loss, across mild to severe categories.

Your Alto has superior audio performance and ringer loudness, to ensure that you never

miss a call or a spoken word again.

Boost function – Amplifying incoming sounds

1. While on a call, press the BOOST button to engage the ampliﬁer. The ALTO has a

BOOST button and a VOLUME control wheel that control the loudness of the receiver.

(See Figure 6). Once the BOOST button is pressed or the VOLUME control wheel is

rolled up past level 9), an extra level of ampliﬁcation is added over the entire range of

the Volume Control. During a call, the BOOST button can toggle the Clarity Power am-

pliﬁer function on or o according to your needs. The BOOST button will reset auto-

matically every time the phone is hung up. The BOOST light will illuminate (red) while

the Boost function is activated.

WARNING: LOUD VOLUME. To protect hearing, lower the

volume before engaging the Boost function.

2. Adjust the VOLUME wheel to achieve the desired sound level (to 50dB of ampliﬁca-

tion). The VOLUME control wheel adjusts the level of volume in the handset both in

Boost O and Boost On modes. Once the BOOST mode, the Alto provides up to 50dB

of gain. (See Figure 7)

3. Press the TONE button to customize your hearing experience. Since we all have dif-

ferent hearing preferences, we suggest exploring each setting to ﬁnd the one most

comfortable for you. These ﬁve preset settings, along with the custom setting and

the volume ampliﬁcation, are part of the Digital Clarity Power (DCP™) technology.

(See Figure 8)

Figure 7

Figure 6

Figure 8

14

The available settings are:

t1 - Low frequency emphasis: best used to hear low pitched sounds;

t2 - Flat frequency response: best if you need all audible range of voice to be ampli-

ﬁed;

t3-t4 - High frequency emphasis: two settings, to best ﬁt most people’s levels of

hearing loss.

ha (Hearing Aid) - this setting is recommended for Hearing Aid users – to ensure best

audio performance while accounting for the presence of the hearing aid near the

handset

Custom (tc) - in addition to the preset settings, the Alto has a Custom mode, which

can be accessed by pressing and holding the TONE button until the numeric keypad

ﬂashes once and you hear a beep; the display shows a blinking number (indicating

the tone setting); roll the VOLUME wheel up and down (range: 0-60 settings) un-

til you have reached the best setting for your hearing. To save this setting, release

the volume wheel and wait until the display shows the volume level again, OR press

TONE quickly – you will see “tc” brieﬂy displayed on your screen. You now have a

sixth tone setting – customized to your needs. You can toggle through all presets and

the new custom setting by pressing the TONE button during your calls.

NOTES:

1. The Custom tone mode is available only after it is enabled (by pressing and holding

the TONE button during a call).

2. Boost button is not active in speakerphone mode.

Boost Override

On the bottom of the ALTO, there is a BOOST OVERRIDE switch. When this is set to

on the Boost function is automatically enabled every time the phone is picked up. In

standard use, when the BOOST OVERRIDE switch is set to OFF, the Boost function turns

o after the phone is hung up. Setting this switch to ON is suggested if all the users of

the phone need the ampliﬁcation. Setting this switch to OFF is useful when people with

varying hearing ability use the phone.

WARNING: LOUD VOLUME. Enable the BOOST OVERRIDE function only

when all users of the phone require the Boost function to be active at the

beginning of all calls.

OPERATIONS

15

Programming/Editing Memory Dial Buttons

This feature allows you to program or edit numbers in the ten memory locations or

make changes to the currently programmed numbers.

To program the memory keys:

1. Press and hold the desired memory location (for example, M10) to store the number.

The phone will beep and the keypad will start blinking to conﬁrm you are in memory

programming mode. (See Figure 9)

2. Enter the telephone number you wish to store (up to 31 digits). If no button is pressed

within 30 seconds, the phone will time out and go back to idle or talk mode.

3. Press and release the same memory button (M10) again. You will hear three beeps,

the keypad will stop blinking and your memory button is now programmed with the

phone number you entered during the previous step.

To edit the memory keys: repeat the programming sequence again.

NOTE: programming a location overwrites the previously saved number at that loca-

tion.

To dial the saved numbers:

1. Handset mode, lift the handset and press the appropriate memory button.

2. Speakerphone mode, press the appropriate memory button with the handset in the

cradle.

During Talk Mode

While on a call, the 2-digit display will show the volume level; if you wish to see the cur-

rent tone setting, press TONE button brieﬂy during a call.

Figure 9

OPERATIONS

16

Outgoing Speech Ampliﬁcation (OSA)

This function ampliﬁes your speech so it becomes louder to the person on the other

end of the call. To enable this function, press and hold the BOOST button for ﬁve sec-

onds. The phone beeps; the function can be enabled/disabled while on a phone call or

in standby mode. The OSA light (part of the visual ringer)turns on when this function is

enabled.

Figure 10

To return to the default setting for your voice volume level, press and hold the BOOST

button again for ﬁve seconds. You will hear a beep conﬁrming that the function is dis-

abled.

NOTE: In order to experience the best audio quality for both parties during a call, we

recommend you turn on this function only if your voice is too quiet. OSA is not active

OPERATIONS

TECHNICAL SPECIFICATIONS

in speakerphone mode.

Ampliﬁed dB Level: 50dB/124 dBSPL

Tone control range: From 300 to 3000Hz

Dimensions:

Size: 10” x 7.67” x 4.4” (25.4cm X 19.5cm x 11.2cm)

Weight: 2.45 lbs (1.113kg)

Power Requirements:

DC Adapter: 9VDC, 800 mA

Batteries: 4 AA alkaline batteries (not included)

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TROUBLESHOOTING

No Dial Tone/Phone Will Not Operate

1. Check all phone cords and connections. Make sure they are plugged-in securely.

2. Plug unit into a dierent phone jack to help determine if the diculty is with the

phone or the phone jack.

3. Switch out handset or telephone line cords.

4. Disconnect any other equipment that may be attached to the phone.

Unable To Dial Out

1. Make sure the TONE/PULSE switch is set correctly.

2. Phone may be at the end of a long line of phones (loop). Phone may not be getting

enough power from the phone line. It may be necessary to wait for a few seconds

after lifting the handset to begin dialing.

3. The ALTO is not compatible with Digital PBX Systems. If a standard, single line phone

works on the system, your ALTO should as well.

4. There is an advanced computer running inside the ALTO. Sometimes after the hand-

set is picked up, it will take a little less than a second to engage the phone. Since it is

not immediate, if you dial a number before the computer engages, it will not receive

the entire phone number that is dialed.

The Person On The Other End Cannot Hear You

1. Too many phones or phone devices on the line may aect your phone’s transmission.

As a guideline, more than ﬁve phones or phone devices may over load the phone line.

Disconnect one or two devices to see if that eliminates the problem. If not, contact

your local phone company for load guidelines.

2. You may not be speaking directly into the transmitter. Always speak directly into the

mouthpiece in your normal tone of voice.

Unable To Hear Phone Ringer

1. Too many phone or phone devices on a line may cause your phone to not ring. Discon-

nect one or two of the devices to see if the problem is eliminated. If not, contact your

local phone company for load guidelines.

2. If power is not being supplied to the phone, the extra loud ringer will not work.

18

TROUBLESHOOTING

3. Check the MUTE/SILENT light in idle mode - if it is on, the ringer is silent (it is turned

o). Press the MUTE/SILENT button to turn the light o - the ringer should now be

audible.

Volume Control Does Not Work

1. BOOST must be activated to turn on the additional ampliﬁcation.

2. Check power connections. BOOST will not work without power or backup batteries.

Unable To Access Automated Systems

Automated systems used by banks, long distance voicemail and other

applications require that a phone be set to TONE dialing. Check the switch on the bot-

tom of the phone labeled TONE/PULSE and set to “T”. This will enable the phone to be

compatible with these automated systems.

If the power goes out, or the AC Adapter is not properly connected to the phone, the

ampliﬁcation, extra loud ringer and the lighted keypad will not work. If you have backup

batteries installed, ampliﬁcation will still work, but the phone will drain the backup bat-

teries very quickly. This will cause the need for the batteries to be changed frequently

and the Low Battery indicator light to constantly illuminate.

Do I Need to Install Batteries?

Batteries are optional. They provide backup in case of a power outage. They are recom-

mended in areas of frequent power outages. This phone uses four alkaline batteries.

When installed and fully charged, the batteries maintain the high ampliﬁcation for your

telephone.

Teléfono ampliﬁcado con DCP™ y altavoz

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Clarity Alto Mode d'emploi

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