NCR Quantum QR1000 Manuel utilisateur

NCR
Marque
NCR
Modèle
Quantum QR1000
Catégorie
Terminaux de point de vente
Taper
Manuel utilisateur
V1.2 i 10/22/2014
NCR Quantum
QR1000
Point-Of-Sale Terminal
User Guide
V.0.4
© 2013 NCR Corporation
All Rights Reserved
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic or mechanical, including photocopying and recording for any
purpose, without the prior written permission of NCR.
INFORMATION IN THIS USER DOCUMENT IS SUBJECT TO CHANGE BY NCR
WITHOUT NOTICE. Microsoft and Windows are registered trademarks and NT is a trademark
of Microsoft Corporation.
www.Ncr.com
V1.2 ii 10/22/2014
Using this Guide
Format/Contents
This user's guide is designed to help you set up and use the NCR Qauntum Point of Sale.
The official product name is NCR Quantum Point of Sale and offers multiple
configurations depending on operating system, memory, touch screen, motion sensor, or
storage configurations. It is designed as a reference guide. All steps and overviews
contained in this guide can be used as a functional reference when you are using the
system on-site.
Text Notations
Labels on the NCR Quantum box are displayed in bolded text.
Text Symbols
This guide contains symbols that identify special emphasis on a function or procedure.
Each type of symbol is identified below:
NOTE: This symbol indicates any additional information that you might want to know
about a certain function. This information is outside of the flow of the current
process.
Caution - This symbol indicates that the user’s actions may have an effect on the
system.
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
This document is intended only for internal use by NCR employees, and may
contain information which is privileged, confidential and exempt from
disclosure under applicable law. If the reader of this document is not a
NCR employee, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited.
Table of Contents
Format/Contents............................................................................................. ii
Text Notations ............................................................................................... ii
Text Symbols ................................................................................................. ii
General Product Description .......................................................................... 4
NCR Quantum POS Terminal ........................................................................ 4
NCR Quantum Every-Unit-Item Features and Benefits .......................................................................... 5
Quantum Base - Every-Unit-Item Features and Benefits ....................................................................... 6
Customer Display Specifications ............................................................................................................ 9
Specifications ...................................................................................................................................... 10
Installation Notes ................................................................................................................................ 11
Power cord installation: ...................................................................................................................... 11
Connectivity – Cash Drawer ................................................................................................................ 11
Safety Warning ............................................................................................ 14
Servicing ...................................................................................................... 14
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 4 V1.1
General Product Description
NCR Quantum POS Terminal
The NCR Quantum Point-of-Sale is the newest member in the NCR Corporation family of hardware
platforms. The terminal utilizes a Samsung Tab A 10.1-inch tablet with a Octa-core 1.6 GHz Cortex-A53
processor, 16GB hard drive capacity, and Android Marshmallow. The combination offers great
performance, lower power consumption in a proven reliable design. This all-in-one solution provides very
tight integration of core point-of-sale hardware including a touch screen, magnetic stripe reader, printer,
and much more.
Overview
Fit-for-Purpose – designed as POS terminal and not just another pieced together tablet solution
Cost effective solution with high value features
Built-in Customer Display,
Built-in EMV payment device with NFC
Built in Scanner
Built in 10,000 mAh cell pack
Elegant/Compact/Modern Design
Purpose built operating system
The durable countertop enclosure provides many benefits, including a small footprint without the need for
wire to connect the customer display, payment device, scanner, and USB hum. . The modern design
provides a not only sleek up-to-date appearance, but provides everything you need to run your business.
This highly efficient design doesn’t require fan to stay cool. This fan less design is efficient and stays cool,
even in hot conditions. The NCR Quantum is configured as a silent, thin-client, fanless, solid-state terminal
for maximum reliability. Connectors are easily accessible and provide all the connections you will ever
need.
This package includes a 10.1” PLS LCD, color, 1200X 1920 capacitive touchscreen with 16M colors main
display. The bright LCD display provides the best possible display quality, with excellent contrast and
brightness. The projected capacitive touch screen provides multi-touch functionality as well as a very
durable, accurate, and fast touch interface with finger input. The NCR Quantum offers plenty of
connectivity including two standard USB 2.0 USB B ports, two standard USB 2.0 USB C ports, one for
connecting a Ethernet connection.
The Quantum supports
a Android 6.0 (Marshmallow) operating system with full support for TCP/IP networking on a 10/100/
Base-T Ethernet network. Stereo speakers are standard and provide excellent sound quality.
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 5 V1.1
NCR Quantum Every-Unit-Item Features and Benefits
Samsung Tablet – Tab A 10.1”
Features
Benefits
Octa-core 1.6 GHz Cortex-A53 (Exynos 7870)
Fast performance with powerful quad-core with 14nm
FinFET process technology, Exynos 7870 consumes up
to 30% less power than its predecessor built on 28nm
HKMG process at the same performance level. With
14nm FinFET process, octa-core 6-bit CPUs offer a
perfect balance between performance and power
efficiency.
10.1” WXGA (1920 x 1200 pixels) LCD
primary display capacitive touchscreen 16M
colors
Energy efficient and long life LED display. Excellent
brightness, contrast, and color depth. Enables the
proper display of high-quality graphics to ease use and
decrease training time for retail employees or to
directly engage the consumer
Software-adjustable brightness control for
main display
Better display characteristics for user as well as
increased life for main display
Integrated projected capacitive touch screen
controller
Projected capacitive screen offers greater durability for
applications that do not require gloved or stylus input.
eMMC Flash Storage
16GB solid-state storage on board. Expanded storage
available up to 200GB via memory card.
Integrated stereo, speakers
Provides high-quality feedback for user interaction.
Battery
Li-ion 7,300mAh cell pack that provides up to 13hrs of
use
Connectivity
microUSB (2.0), Bluetooth (V4.2), 3.5mm audio jack,
WiFi (802.11a/b/g/n/ac, 2.4GHz + 5.0GHz, BHT80),
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 6 V1.1
Quantum Base - Every-Unit-Item Features and Benefits
Features
Benefits
Qualcom APQ8009 Quad-core 13oo MHz
Fast performance with powerful quad-core and very
low power. Long lifecycle commitment. Supports
dual, independent video displays and USB 2.0.
10,000 mAh cell pack
When power goes down, you don’t.
Sleek modern all in one design
No mix of wires all over the place.
7” (800 x 480) LED LCD customer display
Energy efficient and long life LED display. Excellent
brightness, contrast, and color depth. Enables the
proper display of high-quality graphics to ease use and
decrease training time for retail employees or to
directly engage the consumer
Interactive customer Display
Enter tips and captures signature for payment
Cable Management
All of the ports and wires are on one side of the device
so they are consolidated to one location
Integrated projected capacitive touch screen
controller
Projected capacitive screen offers greater durability for
applications that do not require gloved or stylus input.
Multi-touch supported for application interaction
Integrated payment device (US models only)
MSR(Mangnetic Strip Reader)
EMV
NFC
Integrated encrypting 3-Track MSR for secure
credit and loyalty cards. The terminal can be
configured with no MSR module. End-to-end
encryption is possible with certain
applications.
Accept EMV Chip and Sign transactions and
contactless payments, including Apple Pay, in
a single device
PCI PTS 4.1 POI SRED, EMV Level 1 & 2
and EMV L1 Contactless , Visa Paywave &
Mastercard, Amex & Discover Contactless
certified
Support for 100+ iOS (MFi certified) and
Android™ mobile devices
LED and beep indicators for battery and
reader status. Beeps when ready, and beeps
when card can be removed from smart card
reader (for EMV transactions)
Lock down tablet feature
Allows tablet to be secured from theft.
Ability to pull tablet out
Can use tablet for line busting
Utilizes Tablet that is a standard off the shelf
tablet
Accidently break your tablet….no problem. The
Samsung Tab A 10.1” is available to be purchased at
multiple locations. Just buy the tablet, load the app,
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 7 V1.1
and your up and running again.
Exterior tablet control buttons
Allows tablet to power-up/down without having to be
removed.
Build in 2D camera / scanner
Will allow the scanning of QR codes and standard
barcodes for scanning loyalty cards , coupons, and
more
Utilized Standard off the shelf high end tablet
Designed specifically for Samsung Tab A 10.1” tablets.
When the tablets upgrade, so do you. Taking
advantage of any upgrades to Android or electronics
associated with an already high end tablet.
USB and Ethernet Port protection
All USB and Ethernet ports are protected with a rubber
plug to protect them from dirt and moisture when not
being used.
4 USB 2.0 ports (Qty 2 in USB C
configuration and Qty 2 in USB B
configuration)
Provides data I/O with any USB peripheral. Fast data
rates with USB 2.0 at 480 Mbps
Can use the USB ports to connect to multiple
accessories
Connect to scanner, printers, and external payment
devices today and will be able to connect to scales and
other items in the future.
1 Dedicated Ethernet port
Provide direct connection to Ethernet to ensure strong
connections to internet.
EMV Reader (Only for versions being sold in US)
There are 4 LEDs on the top of the reader to indicate progress of a contactless transaction. In
addition, there is a buzzer inside the reader to prompt Swipe/Tap/Dip.
Reader ready: The Red LED on the side of the reader will be On.
Reader waiting for card : The reader will generate a beep prompting user to Swipe/Tap/Dip.
One LED light on top of the reader will turn on (Only for Contactless).
Reader reading the card : 2 LED lights turn On.
Card read successful: 3 LED lights turn On.
Card Processing Error/Multiple Contactless Cards detected: All lights are turned off to
indicate that the contactless interface is not acceptable for this transaction.
Card Processing Error : Only fourth LED light turns On indicating condition for use of the
contactless interface have not been satisfied (ex: As an added security measure, transaction
amounts over a pre-set threshold may require a card swipe or insert.).
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 8 V1.1
Cable Management
USB ports, Ethernet ports and power port are all located on the left side of quantum for easy cable
management.
Base Power Button
Want to save energy when not in use? The Quantum base has its own power button. When the unit is not
being used, press the power button to shut off the power to the base and tablet. .
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 9 V1.1
Customer Display
The 7” color customer display provides a compact display that is touch enabled for easy customer
interaction with full motion video. The projected capacitive touch screen provides full multi-touch
functionality with finger input. This accurate touch system enables customers to enter Tips, email
addresses or sign for payment, for example.
The benefit of a customer display is to provide the ability for customers to view orders as they are entered
into the point of sale resulting in increased order accuracy. Additionally, in the future, it can be used as an
advertising medium, allowing clients to display specials and promotions to the customer at the time of
purchase. The display is built right into Quantum, for a clean high quality look. The customer display is
power by an internal battery in the event that the power goes out.
Customer Display
Specifications
LCD
7.0” LCD, LED, 1024 (RGB) x 600
Touch
Projected Capacitive single-touch
Viewing angle Range:
80 (Cr>2) Horizontal, 70(Cr>2) Vertical
Tilt Angle
Fixed 45 degrees
Display colors
16.7M
Luminance for LCM
350 min
Operating Temperature
15F – 120F, -10C – 50C
Storage Temperature
5F – 120F, -20C – 50C (Must be in original pack material in
humidity and temperature controlled environment)
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 10 V1.1
Humidity
5% to 85%, non-condensing
2D Scanner
This feature is a great way to for customer to scan coupons or loyalty cards. All you have to do is waive
your loyalty card or coupon by the NCR logo.
Quantum
Specifications
Auto-selecting 10/100/1000 Base-T Ethernet using TCP/IP
10.1” WXGA (1280x800) LED LCD
Projected Capacitive Touchscreen. Supports only single touch
Polycarbonate/ABS impact resistant, high strength blend plastic
Die-casted Aluminum
12.60” L x 7.91” W x 7.38” H,
320mm L x 201mn W x 187.5mn H
12.01” L x 5.51” W
305 mm L x 140mm W
Fixed at 46 degrees from vertical
5.3 lbs., 2.4 kg | with tablet (1.14 lbs / 0.517 kg) and EMV Module
(.14lb / 0.064 kg)
32F – 104F, 0C – 40C
32F – 104F, 0C – 40C Must be in original pack material in
humidity and temperature controlled environment
5% to 85%, non-condensing
RoHS, WEEE
FCC Class A, RCM, (CE requires special configurations)
TUV, CB Scheme
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 11 V1.1
Installation Notes
Cable Plugs: Quantum includes protective plug coverings. These are used to prevent the outlet from a
foreign material from accidental getting in to the outlet. Please make sure these coverings are in place
when plugs are not being used.
Footprint: An area of no less than 15” inches square is necessary to properly install a Quantum unit with
EMV module. This will accommodate the unit as well as its associated mounting hardware.
Power: Quantum has an external 65 watt 12V/5.417 switching power supply for both 100VAC and
240VAC (Auto-sensing). Source power is drawn from a regular AC wall outlet. The electronics are
“universal” – that is, they will function when connected to standard wall outlets of most nationalities
around the world. For international configurations of the Quantum in locales other than North America,
typically the country specific power cord is ordered separately.
Moisture: Quantum should not be installed in areas where they might be exposed to direct water spray.
Quantum units are not meant for outdoor installation.
Touch Screen Cleaning: Any standard glass cleaner that is not ammonia based or water can be used to
clean the touchscreen. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen
to prevent cleaner from running down the glass and gathering on the front bezel.
Magnetic Strip Reader (MSR) Cleaning: Periodically, the MSR may need to be cleaned depending on
usage. Pre-saturated MSR cleaning cards can be ordered from NCR (50/box) using part number 1666-
K024. Otherwise, wrap a card with a saturated paper towel of glass cleaner and swipe gently to clean
reader head. Do not use this method to clean EMV reader (chip reader)
Countertop mounting: There is a screw hole available on the bottom of the terminal for countertop
mounting using M4 screw.
Power cord installation:
Plug power connector into terminal. Plug power cable into round outlet on the far left.
Connectivity – Cash Drawer
Quantum is configured where the cash drawer must be connected to the connector on the printer. On the
printer there is a 6 pin cash drawer port (RJ12) and supports 24v as standard.
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 12 V1.1
Dimensions of Quantum (mm)
Certification Label
Below is picture of certification label as of as of DD/MM/YY: (Example shown below)
Product Labels
Series number, serial number, and model number are located on the bottom of the terminal per the sample
picture below.
Radio Frequency Interference Statements
註解 [MK1]: Need image of lable.
註解 [MK2]: Need Image
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 13 V1.1
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause interference in which case the user will be required to correct the
interference at his own expense. NCR is not responsible for any radio or television
interference caused by unauthorized modification of this equipment or the substitution or
attachment of connecting cables and equipment other than those specified by NCR. The
correction of interference caused by such unauthorized modification, substitution or
attachment will be the responsibility of the user. The user is cautioned that changes or
modifications not expressly approved by NCR may void the users authority to operate the
equipment.
Canadian Department of Communications
These digital apparatuses are Class A digital apparatuses that comply with Canadian
ICES‐003.
These digital apparatuses do not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Cet appareil numérique de la classe A est conforme à la norme NMB‐003 du Canada.
Le présent appareil numérique nʹémet pas de bruits radioélectriques dépassant les limites
applicables
aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage
radioélectriques
édicté par le ministère des Communications du Canada.
Declaration of Conformity
Manufacturer's Name : NCR Corporation
Manufacturer's Address : NCR Corporation
Retail Solutions Division – Atlanta
2651 Satellite Boulevard
Duluth, GA 30096-5810
Type of Equipment
Information Technology Equipment
Point of sale Terminals
Model Number
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 14 V1.1
Safety Warning
Servicing
Warning: This product does not contain user serviceable parts. Servicing should
only be performed by a qualified service technician.
Attention: Ce produit ne contient pas de components reparable par l’utilisateur. Le
service ne doit être fait que par un technicien qualifié.
Warnung: Dieses Produkt enthält keine verbrauchbaren Teile. Service nur durch
einen qualifizierten Fachmann.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturerʹs instructions.
Attention: Il y a danger dʹexplosion sʹil y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou dʹun type recommandé
par le constructeur. Mettre au rebute les batteries usagées conformément aux
instructions du fabricant.
Warning:: Gefahr von Explosionen wenn die Batterie falsch eingelegt wird. Ersetzen
Sie nur mit gleichen oder gleichwertigen Batterien wie vom Hersteller empfohlen.
Entsorgen Sie die Batterien wie vom Hersteller empfohlen.
State of California Perchlorate Material Notification
Perchlorate Material — special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
The lithium coin cell batteries in this product contain Perchlorate and are subject to
the State of California’s Best Management Practices (BMP) Regulations for Perchlorate
Materials.
Please visit the above website for more information.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
System Weight Considerations for Wall or Ceiling Mounted Equipment
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 15 V1.1
Warning: Terminals must be mounted securely to prevent a hazard.
They must be installed in accordance with local building codes. The location where
the unit is installed should be able to withstand four times the weight of the unit
Attention – Doit être installer précautionneusement afin d’éviter
tout accident éventuel. Il doit être installé dans le respect des codes de l’établissement.
Power Supply Cord Used as Disconnect Means
Caution: The power supply cord is used as the main disconnect device. Ensure that the
socket outlet is located/installed near the equipment and is easily accessible.
Attention: Le cordon d'alimentation est utilisé comme interrupteur général. La prise de
courant doit être située ou installée à proximité du matériel et être facile à acceder.
Environmental Consciousness
Do not discard the unit or its parts (e.g. batteries) with general household waste;
recycle or dispose in accordance with your local regulations.
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
- NCR CORPORATION CONFIDENTIAL AND PROPRIETARY -
QR1000 MANUAL PAGE 16 V1.1
Industry Canada statement
1. This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1) this device may not cause interference, and
2) this device must accept any interference, including interference that may cause
undesired operation of the device.
1. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes:
1) l'appareil ne doit pas produire de brouillage, et
2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d'en compromettre le fonctionnement.
2. This Class A digital apparatus complies with Canadian ICES-003.
2 Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Batteries
There are limitation to how long a battery can operate tot be stored before requiring replacement. Many
factors affect the actual life of the battery. Such as heat, cold harsh conditional and severe temperature
drops
Battery Safety Guidelines
The area where units are charged should be clear of debris and combustible material or chemicals.
Particular care should be taken where the device is charged in a ono-commercial environment
Follow the device usage, storage and charging guidelines
Do not use incompatible chargers. Use of an incompatible charger may present a risk of fire,
explosion, leakage, or other hazard. If you have any questions about the compatibility of the
charger contact support.
Do not disassemble or open, crush, bend or deform, puncture or shred the device
Severe impact from dropping a battery containing device on a hard surface could cause the battery
to overheat.
Do not modify or remanufacture, attempt to insert foreign objects into the device, immerse or
expose to water or other liquids, or expose to fire, explosion or other hazard.
Do not leave or store the equipment in or near the areas that might get very hot, such as in a
parked vehicle or near a radiator or other heat source. Do not place the device into a microwave
over or dryer.
Device usage by children should be discouraged.
Please follow all local regulation to properly dispose of used rechargeable devices with batteries
Do not of device/batteries in fire
If you suspect damage to your equipment r battery, contact support to arrange for inspection
This device must not be used at low air pressure, like that found at high altitudes.
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NCR Quantum QR1000 Manuel utilisateur

NCR
Marque
NCR
Modèle
Quantum QR1000
Catégorie
Terminaux de point de vente
Taper
Manuel utilisateur
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